Senior Application Operations Engineer Resume Sample
Tanya Kulas
487 Grimes Springs,
Phoenix,
AZ
+1 (555) 173 6021
Work Experience
Senior Application Operations Engineer
09/2016
-
PRESENT
Dallas, TX
- Professional experience as an administrator with data technologies, relational and non-relation data store solutions like Hadoop, MySQL, Cassandra, Mongo DB RDS or NoSQL databases and associated practices
- Professional experience as an administrator with data technologies, relational and non-relation data store solutions like Cassandra, Aerospike, Mongo DB RDS or NoSQL databases and associated practices
- Work with Requirements Definition Engineering & Management (RDE&M) team leadership to develop methodology and processes for implementation of requirements identification, definition, management, traceability, and metrics using DOORS
- Train, mentor, and drive implementation of plant, system or platform, and component level design document hierarchies, schemas, and technical deliverables managed and published from DOORS
- Be a “hands on” subject matter expert (SME) and practitioner of DOORS system – Strive to remain current in knowledge, skill, evolving techniques, tool functionality and scripting [e.g.; DXL], and related utility programs [e.g.; Rational Publishing Engine (RPE)]. Become a DOORS support representative for first and second tier questions
- Be a member of an extended RDE&M and DOORS user group – Provide pre-planned and emergent support, share best practices and lessons learned, prepare and maintain plans, processes/procedures, instructions (PPI), desktop or user guides, change/customization and configuration management documentation
- Define, justify, develop, implement, and drive use of appropriate DOORS database architectures, schemas, configurations, productivity automation utilities, interfaces with interfacing applications or programs, etc
- Generate Weekly Audit Reports; work to validate user access rights, nationality, & permissions; Account provisioning with User Creation validation with IDM or Workflow
- Conduct DOORS Data Integrity Checks. Update environment, document, or process based upon audit results
Senior Application Operations Engineer
09/2012
-
04/2016
Chicago, IL
- Creation & update of published Guidelines & How-To documents for DOORS. Support development and maintenance of the DOORS users guide. Document training files as needed
- Support new application release efforts
- Support the DOORS extension of usage for new programs
- Aid the Requirements Management Lead and the New Plants Engineering (NPE) team with the successful implementation of DOORS
- Responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers
- Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
- Troubleshoot and resolve shop floor device (shop floor machines, PC’s, thin clients and handhelds) issues as they arise
- Manage Build and Release tools and infrastructure
Education
University of Texas at San Antonio
2008 - 2012
Engineer's Degree in Engineering
Professional Skills
- Excellent teaming and influencing skills
- Good understanding of Finance and Accounting Systems and excellent analytical skills
- Excellent interpersonal and communication skills including
- Strong analytical skills including the ability to identify trends
- Experience SW development skill in the related code stack
- Strong experience in the technology space with emphasis on Siebel/CRM Technical Support or Application Support
- Strong experience in Exchange Email services (incl. Outlook 2016)
How to write Senior Application Operations Engineer Resume
Senior Application Operations Engineer role is responsible for analytical, modeling, architecture, finance, automation, languages, english, training, integration, database.
To write great resume for senior application operations engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Application Operations Engineer Resume
The section contact information is important in your senior application operations engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Application Operations Engineer Resume
The section work experience is an essential part of your senior application operations engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior application operations engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior application operations engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Application Operations Engineer resume experience can include:
- Solid experience in managing, monitoring, scaling and troubleshooting performance issues with Kafka and Zookeeper
- Owns and is accountable for Application and platform SLA’s against operational commitments, effectively balancing different, competing objectives
- Strong working experience with Python and Linux scripting
- · Experience using AWS, Git etc. ( Good to Have )
- Metadata, Data Modeling and DB skills
- Troubleshooting production issues and experience in working on production environments ( Mandatory )
Education on a Senior Application Operations Engineer Resume
Make sure to make education a priority on your senior application operations engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior application operations engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Application Operations Engineer Resume
When listing skills on your senior application operations engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior application operations engineer skills:
- Demonstrated project execution and prioritization skills; ability to effectively manage multiple tasks and priorities
- Excellent verbal and written communication skills in order to effectively interact with team members and leadership
- Excellent troubleshooting capabilities required with strong teamwork skills and strong communication proficiency
- Responsible for driving automation of deployments by using coding skills, scripts, and tools
- Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing priorities
- Trong experience working with Network, Telepresence/Video Bridging, Voice and Video, VOIP, Instant Message/Presence technologies globally
List of Typical Experience For a Senior Application Operations Engineer Resume
1
Experience For Senior Application Operations Engineer Resume
- Communication skills, oral and written
- Work and coordinate effectively with Digital Technology Leads, COE Leads, and respective teams
- Own the prioritization, scheduling and execution of IT related support calls including interfacing with End-Users during India working hours
- Hands-on experience in managing, monitoring, troubleshooting and scaling Hortonworks HDP/HDF Hadoop distributions or any other Hadoop Platforms
- Equivalent professional experience in Java/J2EE or Python based application developing, troubleshooting, and supporting enterprise application
2
Experience For Senior Application Operations Engineer Resume
- Equivalent professional experience in Java/J2EE or Python based. application developing, troubleshooting, and supporting enterprise application
- Demonstrated customer focus, evaluating decisions through
- Experience working with Kerberos in Hadoop clusters
- Development and/or Support experience in Oracle PL/SQL and ERP API’s
- Drive projects that improve implementation-related processes and our customers’ support experience with minimal guidance
- Exposure to Operation Intelligence and experience with tools like Splunk and ElasticSearch
- Experience in mobility/telecom services
- Experience in Email services (incl. Outlook 2016)
3
Experience For Senior Application Operations Engineer Resume
- Possesses strong IT and SW system ownership and analysis capability
- IT operation knowledge, experience with ITIL best practices
- Advanced AWS features like AMI, S3, SNS, SES, CloudWatch, etc. [Good to have]
- Application operations of Oracle Enterprise and Identity based infrastructure like PingFederate, Oracle (OIM, OAM, OHS, Webgate, OID, OSSO)[Good to Have]
- Experience working with cloud platforms (AWS, Azure etc)
- Experience in the technology space with emphasis on customer operations or technical support or application support
- Background and experience in GE Movement Planner and Dispatch architecture
- Experience with Mobile Device Management technologies such as MobileIron or other
4
Experience For Senior Application Operations Engineer Resume
- Working closely with software engineering bring service value to the client.
- Assisting development of training documentation by sharing technical expertise with documentation team
- Maintaining products and/or services for data protection, security, disaster recovery and emergency patching
- Building auto-scaling architectures
- Managing both internal and external communications for scheduled maintenance, incidents and outages
5
Experience For Senior Application Operations Engineer Resume
- Troubleshooting ETL jobs and follow notification and escalation procedures to resolve the issue
- Understanding of GE Enterprise Standards primarily in the AP area
- Ensuring up time with the ecosystem
- Uncompromising commitment to customer satisfaction
- Working knowledge of Oracle, MS Sql Server, and MySql with Galera
- Overseeing change management & configuration management operating mechanisms and participate in incident management processes
- Monitoring tools setup and configuration ( Mandatory )
- Accountable for engaging the responsible teams for analyzing and resolving network failures, bandwidth issues for the Engineering sites in China
6
Experience For Senior Application Operations Engineer Resume
- Ensure our GDC vendors provide appropriate level of service by measuring the progress of GDC engagement, guiding and correcting where necessary
- Capture engineering requirements by brainstorming with Engineering and Product Managers towards efficient service delivery
- Responsible for pre-close integrations migrating new processes to Production, updating variables and FDMEE map, and scheduling jobs
- Lead project testing efforts: strategy, planning, and facilitating of critical meetings and timelines
- Capable of quickly troubleshooting complex problems, understanding dependencies and deducing the root issue
- Critical in be able to understand the entire client eco-system which includes GE systems and bring value to system wide trouble shooting sessions
7
Experience For Senior Application Operations Engineer Resume
- Coordinate with the Systems Engineering team to plan and execute system upgrades of existing warehouse application tools
- Advanced knowledge in troubleshooting and tuning ETL workflows
- Work closely with your peers and train members within the team to ensure common processes resulting in fulfilling customer expectations
- Milestone/Release tracking, SIT planning and execution, production schedule changes and transition of new functionality to production
- Lead the responsibility of monitoring, DR/Failover, backup, repartitioning and Kafka Mirror Maker
- 5+ with client side integration and deployments., monitoring and performance testing and/or system and application support
8
Experience For Senior Application Operations Engineer Resume
- Responsible for engaging with technical support teams from Microsoft as needed and coordinating issue resolution
- Background in End User Support or End User Operations Engineering in large enterprise setting
- Expert knowledge of Linux operating systems (Ubuntu, Red Hat) with general knowledge of Windows operating systems
- Build and Release Engineering - Git, GitHub, Jenkins etc
- Benchmark new patches/upgrades – engage in benchmarking with both Power Water Technology (PWT) and Finance IT Organizations to drive the Technology roadmap
- Engineer at heart and equally adept at software development and system engineering
9
Experience For Senior Application Operations Engineer Resume
- Execute in a fast pace delivery mode and focus in delivering tasks to meet client program goals
- Participate in critical process support coverage responding to user tickets and urgent issues
- Ensures business critical issues are being addressed and there is continuous communication back on status/resolution times
- Continuous Improvement – actively identifies common support problems, working on initiatives to actively reduce support calls, improve service and reduce costs
- Responsible for taking direct support cases from users of the GE’s Movement Planner and Dispatch syatems
- Maintain and provide front line support; perform routine break/fix support and regression testing
- Monitor/Approve Ad Hoc processing needs and updates and ensure coordination across PeopleSoft Operations minor & major releases
10
Experience For Senior Application Operations Engineer Resume
- Responsible for taking direct support cases from users of the GE’s Mobility customers
- Participate in Capacity Planning and ensure scalability of the Cloud environments
- Responsible for engaging with technical support teams from L2 and L3 teams
- Ensure the L2 team meets SLAs and facilitates metrics reporting
- Partner with Engineering managers to understand the infrastructure needs and collaborate with TSO organization to plan and deploy the required Infrastructure
- Familiar with technologies in the monitoring, event correlation and alert/detection space
- Deploy and operation of solutions including, but not limited to, WAF, IDPS and forward/reverse proxies
- Work with engineering managers and with all levels of management
List of Typical Skills For a Senior Application Operations Engineer Resume
1
Skills For Senior Application Operations Engineer Resume
- Effectively communicate and coordinate with peers, suppliers or clients, relaying complex system or issue details in terms they understand
- Work effectively in a fast-paced environment and handle both planned and unplanned responsibilities
- Strong query and development experience in PL/SQL and NoSQL
- Proven leadership skill in digital technology
- Troubleshooting production issues and experience in working on production environments( Mandatory )
2
Skills For Senior Application Operations Engineer Resume
- Having automation experience in - Shell/Perl/Python/PHP/Java
- Experience implementing service assurance solutions using one or more of the following: Nagios, Prometheus, MRTG, Cricket or SmokePing
- Experience with Digital Technology applications, including requirements gathering, configuration, testing and implementation
- Experience at building, deploying, and operating distributed services at scale
- Extensive experience with DNS including Open DNS, authoritative and recursive/caching
- · Troubleshooting production issues and experience in working on production environments ( Mandatory )
- Working experience in operations teams supporting mission critical environments (365x24x7)
3
Skills For Senior Application Operations Engineer Resume
- Strong working knowledge of OpenStack and OpenStack Networking
- Experience with monitoring and logging tools: New Relic, Prometheus, Sensu, Splunk and Logstash
- Current, professional level experience implementing and maintaining Enterprise wide applications, databases, and servers
- Leader of related contingent workers’ access and work prioritization; proactively identifying and removing obstacles on behalf of the team
- A strong understanding of tiered defense security design
- Strong technical knowledge of security/network engineering and operations
- Strong knowledge of networking concepts and technologies
- Experience with process automation, development and/or scripting (i.e. RESTful API, XML, Java, Ruby, Python, C#, Power/Unix Shell, etc.)
- Experience developing algorithms to detect and mitigate active cyber threats
4
Skills For Senior Application Operations Engineer Resume
- Experience creating reports and solutions to capture metrics/KPIs
- Experience working with an Oracle ERP module or Sysadmin activities
- Experience working with global teams
- Prioritize workload and execute tasks independently, providing timely follow-up and resolution
- Demonstrated customer focus, partnering with key customers to shape future initiatives
- Results oriented and ability to direct change while maintaining operations effectiveness
- Experience working in an onshore/offshore support model
- Experience in working in an Agile SDLC
5
Skills For Senior Application Operations Engineer Resume
- Strong knowledge both Technical and functional in payables process using ERPs
- Experienced with operation support process and application policies including HPA, security and code reviews
- · Performance tuning of App/Web tier ( Good to Have )
- · Expertise in writing Shell/Perl/Python for automation ( Good to Have )
- Experience hosting cloud services and an ability to translate business requirements into securely implemented capabilities
6
Skills For Senior Application Operations Engineer Resume
- Good understanding of cloud technologies such as AWS, Google Cloud, Azure or Rackspace cloud services
- Experience in software development – scripting, builds, REST-API
- Experience with AWS – infrastructure, services, deployments, monitoring
- Experience working with Skype for Business/Lync in coordination with Microsoft O365 and other versions of Microsoft
- Proven success in a similar security or operations role
- Experience implemented active tests of services/controls in complex multi-platform environments
- Extensive experience with Linux/Unix Servers or Windows Servers
7
Skills For Senior Application Operations Engineer Resume
- Extensive experience with Tenable or OpenVAS
- Identify opportunities to drive simplification of services, improve end-user experience and increase the business Net Promoter Scores (NPS)
- Experience with functional aspects of Kronos or other Time & Attendance systems
- Implementation, Upgrades, Project Release experience in Oracle Financial Modules
- Excellent communicator, works well in a team environment, creates a culture of customer focus through continuous customer engagement
- Performance tuning of App/Web tier ( Good to Have )
- Experience in engineering and/or technical solution development
- Experience in working with Continuous Integration and Continuous Deployment (Ci/CD) solutions; e.g., Jenkins or similar
8
Skills For Senior Application Operations Engineer Resume
- Experience troubleshooting complex systems and applications on nix platforms
- Experience contributing to a support team
- Good understanding of ITIL and Service Management
- Experience working in a global environment with offshore support teams
- Background and experience in Siebel/CRM technologies, operations support, compliance rigor
- Deploy/Operate and maintain Hadoop/Cassandra/Apache Apex environments
9
Skills For Senior Application Operations Engineer Resume
- Experience in orchestration tools like like Chef/Puppet/Ansible/CFEngine
- Large scale systems administration and/or software development experience
- AWS experience with Java application deployment automation
- Experience with ERP systems like Oracle e-Business suite or SAP in areas of payables /financial systems
- Experience with a scripting language like Ruby, Python, Perl, Bash, etc
- Experience and proficient with Linux (Preferably with CentOS/RHEL)
- Experience Configuration Management tools like Chef or Salt
10
Skills For Senior Application Operations Engineer Resume
- · 7+ years related experience
- . Expertise in Configuration Management tools like Chef ( Good to Have )
- Monitor and manage software licensing. Interface with software license management team to ensure cost effective solutions
- Peoplesoft HRMS experience
- Experience with tools for Cloud automation (Git, Ansible, Chef, Puppet, Jenkins)
- Demonstrated ability to work in a fast-paced environment with tight deadlines for financial close where uptime is critical
- Additional EPM application experience with: EPMA, PBCS/ePBCS, DRM, FDMEE, HFM, Workvia
- Experience in a team operational leadership role
- Become an expert on the Email service within GE and accountable for identifying opportunities to improve overall user experience
List of Typical Responsibilities For a Senior Application Operations Engineer Resume
1
Responsibilities For Senior Application Operations Engineer Resume
- Experience with CICD, log collection and analysis, builds and performance monitoring/tuning
- Experience with monitoring and logging tools like App Dynamics, Nagious, Splunk, etc
- Leads application monitoring and P&A reporting leveraging a consistent tool and approach across multiple applications
- Accountable for resolving operational issues of assigned area of application/technology, with responsibilities including incident analysis and resolution
- Responsible for driving communications, training and adoption of technology/tools/features in the area of Product Digital Thread
- . SRE with expertise in managing middle tier and app tier and thorough understanding of 3 tier architecture ( Mandatory )
- Interface with functional leadership, key stakeholders, and Corporate teams working as a business partner to evaluate, simplify, and improve business processes
- Responsible for supporting operational issues for the Applications and tools supported by Digital Technology organization
2
Responsibilities For Senior Application Operations Engineer Resume
- · Monitoring tools setup and configuration ( Mandatory )
- MQL scripting, ENOVIA thick Clients, ERP integrations, CAD integrations
- Unix, Unix scripting
- Applies values, policies and procedures. Identifies risks and is comfortable and self-aware when taking risks
- Understanding of Microsoft network environment (on-premise, online, hybrid, express route)
- Managing IT Projects in a global matrixed organization
3
Responsibilities For Senior Application Operations Engineer Resume
- Capacity to remain calm in high stress situations facilitating issue resolution within the ERP team and across impacted IT teams and Users
- Project Management certifications and/or formal project management training
- Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continous integation environments
- Extensive knowledge about APIs
- The primary support representative for the customer and key member in the solutions delivery team
4
Responsibilities For Senior Application Operations Engineer Resume
- Support GE’s AP process (APEX) and platforms from a daily operations perspective, providing technical support of the environment, managing issues and implementing changes
- Lead and mentor GDC teams to manage large, complex and critical ERP Payables environments for GE Power & Water, Oil and Gas and Energy Management
- Partner with Application Development teams, Solution Architects and Corporate on key Simplification & Growth initiatives to drive the overall strategy
- Lead the requirements gathering, analysis, design, development, implementation, documentation and maintenance of APEX system solutions & ensure business-wide standards
- Knowledge in Oracle Apps Technical (R12 / 11i), PL/SQL, SQL, Oracle Developer/Reports, Unix, Unix Shell Scripting
- Owns and/or shares accountability for ensuring compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
5
Responsibilities For Senior Application Operations Engineer Resume
- Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate
- Leads and is accountable for pertinent contingent workers access and work prioritization
- Proactively identifies and removes obstacles or barriers on behalf of the team
- Uses disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
- Uses data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
6
Responsibilities For Senior Application Operations Engineer Resume
- Beyond driving day-to-day operational tempos and rigor, contributes to strategic business rhythms including Application Architecture and Roadmaps for the coming year
- Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements
- Evolve infrastructure, deployment strategies and testing to support our goal of 99.995% up-time
- Build CICD pipelines for deployments of new micros services developed by the engineering organization
- Be a key member of DevOps team to maintain and build out our cloud infrastructure in AWS
- Work closely with our Architects, Engineers, Product Managers and partners of the DevOps team to meet the needs of the organization to stay competitive - from the infrastructure up to the highest level of applications
- Work as a part of a global team maintaining a diverse 24/7 production environment that includes Linux, Java, MySQL, Cassandra, Chef and virtualization technologies
7
Responsibilities For Senior Application Operations Engineer Resume
- Hands on experience using cloud formation templates and configuring Autoscaling groups
- Maintain QAL, E2E, Perf and Production environments
- Responsible for driving operational excellence and 24x7 availability for the connected services that a business offers to its customers to deliver an "always on" operation, year round, at the right cost
- Experience in an Ops/Devops role and experience in deploying and managing environments in AWS (VPC, EC2, ELB, EBS, S3, Route 53, cloudwatch etc.)
- Provides 12/7 application support & incident management
- This is a hands-on position requiring skills to install, configure, maintain, patch and upgrade Business Applications, various J2EE based technology components that are part of our service platforms
- Analyze the bugs and issues in production environment for managed platforms and work on resolution and effectively troubleshoot production issues in time-bound manner
- Experience on Monitoring tools such as Splunk, dynaTrace, Sitescope, Spectrum
8
Responsibilities For Senior Application Operations Engineer Resume
- Apply compliance policies, precedent and experience to make complex decisions. Takes calculated risks
- This is a fast-paced dynamic environment which requires an energetic self-starter with creative approaches to solving complex problems
- Deployment Automation using tools like Chef, Jenkins, Nexus, Maven, Perl, Github
- Expertise on RedHat Linux, Windows, Apache, Tomcat, Oracle
- Experience with Application Monitoring (Wily, Spectrum, Splunk, Sitescope), Logs management, Oracle DB, NetApps / EMC storage systems, LDAP, Security certificates admin, NFS admin
- SaaS based Application operation support is an advantage
- Deep expertise and knowledge of AWS
- Application operations of Cloud based SaaS infrastructure like Salesforce, Boomi, Workday, MS Share Point, IIS
- Perform activities such as design, development, implementation, monitoring, capacity planning, scalability testing, fail-over testing, backup/recovery planning, disaster recovery and audit compliance
9
Responsibilities For Senior Application Operations Engineer Resume
- Partner with other teams to ensure the successful deployment of security tools (e.g.: Business lines, Network Operations, Risk Mgmt, Audit/Compliance, other ISS teams etc.)
- · BS in Computer Science or related field
- · System Admin exposure ( Mandatory )
- Exercises judgment in selecting methods and techniques to deliver operational solutions meeting user or system specifications, with preference for software engineering methods and techniques over manual and process-based solutions
- Engages the broader team to understand and apply best practices in technology selection processes
10
Responsibilities For Senior Application Operations Engineer Resume
- Works on problems of complex scope where analysis of data requires evaluation of multiple factors of the overall operational support
- Works independently, with general instructions on operational and software development assignments
- Deliverables are reviewed by peers and other key stakeholders
- Typically influences specific project outcomes in relation to availability, deployment and performance
- Oversees and guides the work of other team members (technical lead)
- Business relevant incident communication
- Administration and management of ETL tools such as Informatica, Talend, Control-M
- Administration and management of Data Virtualization tools such as Composite
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