Applications Support Intermediate Analyst Resume Sample
Misael Bailey
399 Rodriguez Hills,
Phoenix,
AZ
+1 (555) 726 3348
Work Experience
Applications Support Intermediate Analyst
06/2016
-
PRESENT
Dallas, TX
- Capability performing technical routine tasks
- Coordinate and Planning ad-hoc events
- Trouble shooting user queries/issues and providing solution
- Understand and identify user requirements and take corresponding actions
- Host meetings and calls with different parties
- Maintain & update knowledge bases, and conduct sharing sessions
- Initiate service improvement items for project and in-charge of executions
ICG O&t-applications Support Intermediate Analyst
10/2010
-
03/2016
Los Angeles, CA
- Experience working in a support environment
- The FCC support group provides technical and business support for Citi’s Futures, clearing and collateral applications. The global FCC Support team is spread across global Citi locations like New York, Singapore, London and Pune. The team thrives to provide best in class production support services to Citi's Futures business around the world
- The Simpliciti/OneRisk suite of applications are business critical, providing risk calculation and maintenance for Trading, Sales, Middle Office and Operations, encompassing Rates, Credit Derivatives trade and risk flows, Cash Bond/Swaps trading and Mortgage-Backed Securities
- Citi technology are seeking a highly motivated front office IT professional to join our Production Services team support group in India
- The FXLM (Foreign Exchange and Local Markets Rates) team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, Sales tools, to Risk and PNL consolidation, providing application support to our Currencies and Local Markets Rates businesses
- Work as part of a truly global team
- First class technical and business training from well-established team
Rohq Esc Applications Support Intermediate Analyst
03/2004
-
04/2010
Chicago, IL
- Gain experience in liaising with Operations & Middle Office Counterparts
- Opportunity to work with new and cutting edge products such as Multifonds and well as expanding skillset in established technologies such as AbInitio/Oracle/Unix/Linux to name a few
- In cases where the production support services are vendor managed, the staff is responsible to manage and ensure the vendor’s service quality, contract and support standard are in order and are conducting their services in accordance to the governance & compliance of Citibank’s policies
- Enhance application support skills in a growing multinational environment
- Enhance business domain skills in the areas of Issuer Services
- Become support SME for the following systems – ATIS, Citidirect IPA, CDO, ABS Suite – by working closely with other Technical areas to understand the environments and with Citi expertise and the Vendors to understand the systems
- Ensure adherence to Citi’s technology policies
- Exposure and growth in the TTS Production Support Technology group
Education
Palm Beach Atlantic University
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Communication Skills:Expresses ideas effectively using a range of communication styles, skills and processes
- Excellent strategic analysis, problem solving, issue resolution and decision-making skills while being process orientated
- Excellent communication skills including the ability to communicate complex technical issues to business users in layman terms
- Track record of excellent customer facing support skills
- Programming skills: Linux shell scripting, Perl, Python, Java, SQL, HTML, web services
- Following technical skills are important to the role
- Prior experience in large scale enterprise application support, capacity planning, optimization, re-engineering, performance fine-tuning and cost optimization
How to write Applications Support Intermediate Analyst Resume
Applications Support Intermediate Analyst role is responsible for analytical, reporting, database, automation, technical, english, sql, retail, finance, securities.
To write great resume for applications support intermediate analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Applications Support Intermediate Analyst Resume
The section contact information is important in your applications support intermediate analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Applications Support Intermediate Analyst Resume
The section work experience is an essential part of your applications support intermediate analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous applications support intermediate analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular applications support intermediate analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Applications Support Intermediate Analyst resume experience can include:
- Effectively communicate issues and status updates with business users, development teams and all stakeholders effectively
- Preferably IT (spreadsheet/analytical/modeling skills)
- Critical thinking skills, follow procedures and proactively document new procedures
- Has a strong communication skill, including in English
- Has a strong independent troubleshooting experience
- Good Operating systems hands-on experience
Education on an Applications Support Intermediate Analyst Resume
Make sure to make education a priority on your applications support intermediate analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your applications support intermediate analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Applications Support Intermediate Analyst Resume
When listing skills on your applications support intermediate analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical applications support intermediate analyst skills:
- Communicate well at all levels and strong organizational skills
- Strong team player, flexible and able to manage time effectively
- Strong database SQL skills
- Good analytical and communications skills (both written and verbal)
- Influent English communication skills in terms of writing and talking
- Flexible and being able to handle time effectively
List of Typical Experience For an Applications Support Intermediate Analyst Resume
1
Experience For ICG O&t-applications Support Intermediate Analyst Resume
- Communicate effectively with partners on a regional or global basis
- Experience working in a Cash Management domain doing Production Support
- Own Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Good technical capability in a recognized industry standard monitoring technology
- Partnership with Development colleagues to prioritize bug fixes and support tooling requirements
- Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications
- Extensive support experience in Linux environment
2
Experience For Rohq Esc Applications Support Intermediate Analyst Resume
- Relevant experience in Production support or development environment
- Experience in Production support or software development for 3-6 years, preferrably in financial industry
- Knowledge and experience of Incident, Problem, Change preferably on ServiceNow
- Experience with SQL
- Experience in RPA Tools integration and workflows
3
Experience For O&t-applications Support Intermediate Analyst Resume
- Understanding of Distributed architecture
- Working knowledge of Lookup Active Directory Protocol (LDAP) and Single Sign On concepts
- Perform start of day checks, continuous monitoring of applications and underlying infrastructure and regional handover at end of day
- Participate in application releases, supporting development teams and deploying into production environment
- Support all aspects of platform maintenance, release management, control and monitoring of the application health and regulatory reporting
- Support all aspects of Cash, Derivatives, Credit, Municipals, MBS trade and risk flows including SOD EOD/Intraday risk and regulatory reporting
- Support all aspects of fund accounting, reporting and middle office flows
- Configuration, Scripting, automation, debugging
4
Experience For ICG O&t-cmot Applications Support Intermediate Analyst Resume
- Opportunity to take additional responsibility and grow by managing multiple applications within the channels application stream
- Gives clear leadership and command/control over pressing circumstances
- Build and enhance the documentation and training materials
- Investigate and analyze complex client problems / situations reported by various global Electronic Banking teams, and to propose simple solutions
- Act as a liaison between users, interfacing internal technology groups and vendors
- Basic understanding of P&L calculation, greeks and P&L attributions
- Java knowledge and practical usage and familiar Spring Framework
- Any web scripting language and / or Java
5
Experience For Applications Support Intermediate Analyst Resume
- An interest in learning Investor/Custody/Securities business
- Basic understanding of Bank System
- Supported Applications that integrated with TIBCO and KAFKA messaging tools
- Perform application releases; perform business recovery and technology disaster recovery testing; capture all required documentation
- Analyze application issues to identify recurring problems, and recommend solutions for the development team to implement
- Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
- Self-motivating and ability to work in a team environment
- Analysis & Problem Solving:Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions
6
Experience For ICG O&t-applications Support Intermediate Analyst Resume
- Develop and refine subject matter expertise in the Cash Management domain
- Opportunity to manage a team
- On cases where the production support services are vendor managed, the staff is responsible to work alongside and ensure the vendor’s service quality, contract and support standard are in order and are conducting their services in accordance to the governance and compliance of Citibank’s policies
- Citi established a regional technology center in Singapore five years ago, and our expansion is continuing in our many support and development teams. With reward and recognition based on merit, opportunities can exist for staff with the ability and determination to succeed
- It is recognized that the best talent often lies within the firm. All career opportunities are advertised internally where staff are encouraged to apply for open positions to enable them progress their career or expand their product knowledge or technical skills
- Gives clear leadership and command / control over pressing circumstances
- Work closely with second level support, development teams, and the Citi Velocity business to determine strategy & priorities and to ensure team is meeting the business’ requirements; Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Work closely with second level support, development teams, and the Commodities business to determine strategy and priorities and to ensure team is meeting the business’ requirements; ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Responsible for overall system health
7
Experience For Rohq Esc Applications Support Intermediate Analyst Resume
- Work closely with first level support, development teams, infrastructure teams and the CV business to determine strategy and priorities and to ensure team is meeting the business’ requirements
- Work closely with development teams and the Commodities business to determine strategy and priorities and to ensure team is meeting the business’ requirements
- A strong focus on client service and an understanding of the time sensitive nature of the Production environment is essential
- A very strong interest in Derivatives and Delta 1 related businesses is also needed as it is a high-visibility role involving building relationships with not only front-office and middle-office users, but also with the local and remote development team and other teams globally
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
- Provide operational/technical support to all production practices on holidays and weekends
8
Experience For O&t-applications Support Intermediate Analyst Resume
- Monitor all alerts and escalate all issues for all procedures and systems
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes
- Deliver analysis and code solutions against a complex system set that is deployed globally across Citi and in continuous use across global markets
- Develop business and technical skills and in addition gain exposure to an application, which is at the forefront of business and technical change in Local Regulatory Reporting
- Mission critical financial systems support experience
- Rapidly address Risk/Sales/ecommerce technology problems of all varieties
9
Experience For ICG O&t-cmot Applications Support Intermediate Analyst Resume
- Be a part of 24 7 support Rota and support weekly scheduled changes, handle outage and incident management
- Deals with most problems independently and has some latitude to solve complex problems Integrates domain knowledge with an understanding of industry standards and practices
- Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/ job family
- Breaks down information in a systematic and communicable manner
- Rapidly address Risk / Sales / ecommerce technology problems of all varieties
10
Experience For Applications Support Intermediate Analyst Resume
- Perform end to end problem solving tasks before expediting to development teams, manage and resolve issues that arise and ensure daily process completion to service level agreements
- Support all aspects of Bond/MBS trade and risk flows including trader-sales matching, Analytical, Position Update. Provide the quick fix for the issue
- Support all aspects of Cash, Derivates, Credit, Municipals, MBS trade and risk flows including SOD? EOD/ Intraday risk and regulatory reporting
- Provide outstanding client support for users of the Citi FX Simpliciti dealing platform
- System monitoring and issue resolution
- Knowledge of Monitoring tools like ITRS/Geneos
- Create and maintain a knowledge base to promote knowledge transfer within the team; and
- Participate in special project initiatives, as required
List of Typical Skills For an Applications Support Intermediate Analyst Resume
1
Skills For ICG O&t-applications Support Intermediate Analyst Resume
- Production Support with strong analytical and technical ability with 6-8 years’ experience in Equities technology domain
- Able to navigate through User Interface to effectively replicate user issues
- Has a strong experience of incident, problem and change management
- Scripting : Experience writing Shell, batch, JIL or powershell scripts, writing SQL queries
- Working experience on Omgeo Product Protocoll
- Considerable experience in writing Database queries for generating capacity, performance reports and Ad hoc reporting, etc
2
Skills For Rohq Esc Applications Support Intermediate Analyst Resume
- Experience in writing and interpreting Database SQL queries
- Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/job family
- Experience in working with various interfacing teams across multiple locations and time-zones is desired
- Had experience in configuring and using deployment tools like uDeploy/Docker
- Above 5 years’ experience working in a support environment
- Experience in Messaging Frameworks
- Relevant experience working in a support environment
3
Skills For O&t-applications Support Intermediate Analyst Resume
- IT Support experience working in Unix (AIX,Sun Solaris or LINUX) & Windows environments
- Has experience of leading complex and medium to large projects
- Experience working in a support environment
- Experience working in a Support Environment with Business Users
- Excellent Knowledge of active monitoring tool (ITRS)
4
Skills For ICG O&t-cmot Applications Support Intermediate Analyst Resume
- IT Support experience working in Unix (AIX, Sun Solaris or LINUX) and Windows environments
- Experience in supporting ORACLE, Sybase, MEMSQL, HBASE, PHONEIX
- Relevant experience working in a support environment
- Experience with real-time monitoring systems such as ITRS Net agent
- Experience in supporting varied technologies. Client-server systems knowledge preferable
- Experience of working in applications that are process large data and transform in the process
- Strong knowledge on UI Design using JSP, JQuery, WebSphere
- Experience in communication across business and technology stakeholders at varying levels
5
Skills For Applications Support Intermediate Analyst Resume
- Good exposure to Shell scripting
- Experience writing Linux/Unix Shell scripts
- Working experience in a support environment
- Experience in messaging infrastructure technologies
- Experience in programming languages (e.g. Perl, Shell, Java)
- OTC trade clearing experience
- Resilient and highly responsive, strong ability in overcoming adversity
- Good SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
6
Skills For ICG O&t-applications Support Intermediate Analyst Resume
- The skill set we use: COBOL, DB2, CICS, OPC, VSAM and all Batch and Online related tools/software
- Support or Development Experience on a Unix platform (AIX, Sun Solaris or LINUX)
- Plan and organize and prioritize workload
- Agile and adopt changes with a view of opportunity to demonstrate
- Work experience in Technical Production Support roles preferably within a large scale, global financial services organization
- Experience in large scale enterprise application development, preferably in financial domain
- Experience in TIBCO application development or support. Knowledge on BW, EMS, TIBCO Admin, Hawk
- Support or Development experience primarily in UNIX systems with Linux, MQ, ORACLE Database, Java, SQL and NDM
7
Skills For Rohq Esc Applications Support Intermediate Analyst Resume
- Unix : IT Support experience with AIX or Linux
- Hands on production application support experience is desired
- Technical experience at a large global/multi-national financial company is desired
- Experience in Infrastructure Migrations and Version Upgrades from the production support perspective is desired
- Experience in Application resiliency standards and Disaster Recovery/COB preparedness
8
Skills For O&t-applications Support Intermediate Analyst Resume
- Experience in Production Support
- Experience
- JAVA experience in the past
- Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones
- Being able to multi-tasking and work under pressure
- Managing and maintaining of application support knowledge base
- Programming Languages: Microsoft C#.Net and/or VB.NET
- Understanding of change, incident and problem management methodologies
9
Skills For ICG O&t-cmot Applications Support Intermediate Analyst Resume
- Being able to independently work out solution under complex situation
- Understanding of incident / request / release / problem management processes like Service Now
- Understanding of IP networks + ability to analyse and monitor network traffic
- Working knowledge of SQL (preferably Netezza and Hadoop)
- Scripting knowledge in UNIX/Perl/Python
- Working knowledge of Oracle SQL (Able to build ad hoc SQL queries)
- Working knowledge of UNIX (Solaris/Linux) (Able to navigate the system and know the core administration functions)
10
Skills For Applications Support Intermediate Analyst Resume
- Working knowledge of Windows Server 2012 (Able to navigate the system and know the core administration functions)
- Knowledge and understanding of Banking Domain, Trading OR Private bank is an added advantage
- Comfortable Working with Code Debugging tools. Debugging JAVA and DB Procedures
- Knowledge and understanding of Financial Instruments, Markets, Trading and Regulatory reporting systems
- Results Focus: Goes Beyond focusing on agreed goals to create new and stretching challenges, and learns from mistakes
- Expertise Unix/Linux. Familiar with all common command lines. Being able to read shell script quickly. Being to write shell script
- Comfortable reading and analyzing various log files
- Knowledge on Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS
- Knowledge of Scripting Languages (e.g : Java Script) & Understanding of client server architecture (clustered and non-clustered)
List of Typical Responsibilities For an Applications Support Intermediate Analyst Resume
1
Responsibilities For ICG O&t-applications Support Intermediate Analyst Resume
- Custody Clearing and Asset Services (CCAS) forms part of Markets and Securities Services Technology department for Europe, Middle East and Africa (EMEA) in Citibank. MSST in Belfast undertakes systems development (analysis and programming) and systems support for a large number of corporate clients across Europe and around the globe
- The systems supported are key systems within Citi. We are interested in hearing from people with technical support experience from a variety of backgrounds, or with a strong interest in moving into a technical support function
- The system sets we support include mainframes, client-server architecture, middleware applications, data transfers, large-scale applications, databases, batch jobs and real time users
- Provide support for upstream and downstream team including Front Office, Back Office, Finance, PCG, Compliance, Global Confirmation. Provide the quick fix for the issue
- Experience in handling web application design and development
2
Responsibilities For Rohq Esc Applications Support Intermediate Analyst Resume
- Experience in integrating web applications with other components
- Experience with LINUX and Shell scripting
- Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues and Version upgrades
- Utilize good understanding of apps support procedures and concepts, interact with users and technical staff to resolve problems
- Scheduling Tools (Autosys/Control M)
- Support all aspects of Derivative trade life cycle flow, back office and regulatory reporting flows
- Work closely with support teams and supporting technology groups to drive improvements and problem resolution
- Business knowledge/understanding of financial markets and products
- Knowledge of Bug tracking, Incident management, ITIL tools, etc
3
Responsibilities For O&t-applications Support Intermediate Analyst Resume
- Familiar with Linux commands and shell scripting
- Functional knowledge of SQL and basic understanding of database systems in Oracle, Sybase or MS SQL
- Basic understanding of PC hardware setup and configuration
- Perl/scripting language and/or Java
- Perl/shell scripting language and / or Java
- Thrive in rapidly changing business environment
- Expertise automated monitoring
- Perform T+0 risk reconciliations for the Rates Swaps desk
4
Responsibilities For ICG O&t-cmot Applications Support Intermediate Analyst Resume
- Analysis Global Regulatory Report and Position Break Report
- Work closely with Level 1 support, development teams and infrastructure teams to deliver strategy & priorities and communicate progress effectively to all stakeholders
- Analyse and resolve issues that arise on CRM systems. Ensure daily process completion to service level agreements
- Provide user support for critical risk platform
- Perform same day and next day risk break analysis and reconciliations
- Support and manage application level infrastructure for wide range of foreign exchange local markets rates applications globally
5
Responsibilities For Applications Support Intermediate Analyst Resume
- To cover 0800-1800 as normal hours, and extend to 22:00 while necessary. Later on need to do rotation and shift on 0800-2200 when have 4~5 person’s production support team in Shanghai. To work weekend’s/bank holiday where necessary
- Provide 1st line technical support, answer queries via phone, e-mail and in person. Manage and resolve production issues. Perform incident and problem management on resolution, root cause analysis, escalation and prioritization to ensure process completion to service level agreements. Liaise with users and all other technology groups
- Develop to be a Subject Matter Expert (SME) of our applications and be able to handle production issues and outages effectively with good knowledge of the systems. Perform appropriate problem solving tasks before escalation to other teams. Provide ticket analysis to be used for monthly reports to development and business
- Ensure the stability of applications by proactively seeking ways of improving stability by driving key initiatives like capacity planning, resiliency/failover projects and monitoring enhancement
- Provide ideas and conduct efficiency and effectiveness improvements in applications and support processes. Streamline process and automate repetitive tasks to reduce manual work
6
Responsibilities For ICG O&t-applications Support Intermediate Analyst Resume
- Perform Change Management, deployment activities of application or infra activities on production environment. Participate and provide support in onboarding of any new application components
- Create and maintain a knowledge base to provoke knowledge transfer within the team. Represent our support team in specific project streams like production access control, batch job analysis, resiliency, stability and efficiency governance groups across Citi Markets support organization
- Experience in Technical Production Support roles preferably within a large scale, global financial services organization
- Experience in large scale enterprise application development, preferably in financial domain
- Provide application and user support for FCC applications
- Ensure adherence to ITIL and Incident management guidelines widely practiced in Citigroup
- Provides detailed issues reports on daily/weekly/monthly
- Opportunity to work as part of a truly global team
- Citi established the regional Operations and Technology Centre in Chennai and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
7
Responsibilities For Rohq Esc Applications Support Intermediate Analyst Resume
- Global follow the sun support model experience
- Experience in Middleware technologies and database
- Provide user L2 support for critical source systems
- Perform same day and next day break analysis and reconciliations
- Markets knowledge across a number of financial markets (Rates, Municipals, Global Securitized Markets, Mortgages among others)
- New technologies such as Mongo, Kafka, KDB among others
- Exposure to a global financial institution
- Provide second level support to a geographically diverse user base
- Understand the environment of the business areas supported, possess knowledge of end-to-end business and process flows
8
Responsibilities For O&t-applications Support Intermediate Analyst Resume
- Complete and maintain appropriate documentation
- Work on technology projects as assigned
- Provide user support for critical global fund services system
- Perform same day and next day position break analysis and reconciliations
- Our teams work together with other technical and functional areas to ensure proper execution of processes. This includes direct engagement in Level 2 Support of incidents and acting as an advocate for the business users and help desk analysts to the development team, when Level 3 issue escalations are required
- We maintain excellence in all mandated Incident-Problem-Change streams. Requires and excellent communication, Major Incident (MI) handling and effort tracking skills
9
Responsibilities For ICG O&t-cmot Applications Support Intermediate Analyst Resume
- We Review and approve changes to applications entering the production environment
- We Manage and maintain disaster recovery plans and oversee appropriate testing
- We Participate in Critical Site Tests & COB test for supported applications
- International travel are required
- Proven analytical and problem solving skills with the ability to work on multiple complex problems simultaneously and implement relevant and effective solutions
- Experience developing and documenting end-to-end process flows
- Experience in the financial industry working on Equities and Equity Derivatives Middle/Back office platforms
- Knowledge/experience of problem management tools like JIRA/ALM
10
Responsibilities For Applications Support Intermediate Analyst Resume
- IT Development experience with UNIX, Oracle/SQL-Server, Windows
- Appropriate years’ work experience in technical production support roles preferably within a large scale, global financial services organization
- Interface with senior managers and present one’s views and points concisely and completely
- Proactivity & Initiative: Self starting; Seizes opportunities and acts upon them; Controls events by making suggestions and proposing actions; Completes tasks, projects and plans before being asked
- Team player, self starter, collaborative
- Citigroup is an Equal Opportunities Employer
- Knowledge on IT service process ITIL
- Write (basic) and Debug Shell scripts, batch scripts and Pearl scripts
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