Applications Support Senior Manager Resume Sample
Tia Reilly
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Work Experience
Applications Support Senior Manager
05/2017
-
PRESENT
Philadelphia, PA
- Citi technology are seeking a highly motivated front office IT professional to lead our Production Services team support group in Singapore
- The FXLM (Foreign Exchange and Local Markets Rates) team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, Sales tools, to Risk and PNL consolidation, providing application support to our Currencies and Local Markets Rates businesses. Role / Position Overview
- Global Data Services team comprises of cross asset application used across markets. “Data Services” is a line of business, consisting of a number of different applications. We cover these applications and various aspect of data management
- This role involves managing caching, transactional warehouse, Post trade surveillance and NLP applications. This includes hosts in cloud environment. We cover 5 different kinds of databases and 3 different caching solutions
- The role is responsible to provide a critical technical support and technology advisory service to an exciting and dynamic ICG Markets business
- Citi technology is seeking a highly motivated front office IT professional to join our production services support APAC
- The Equities Support team is responsible for the production environment for a wide range of applications ranging from client and exchange connectivity, middle office, OMS supporting cash and derivatives businesses
- Citi technology are seeking a highly motivated front office IT professional to lead our APAC Production Services team support group in Hong Kong
O&t-applications Support Senior Manager
04/2013
-
12/2016
Houston, TX
- The CPT (Cross Products Technology) team is responsible for the production environment for a wide range of applications including Research Authoring and Distribution, Client Insight and Client Relationship Manager for Market Sales and Citi Branding Portal for internal and external client of Citi Velocity
- Citi technology are seeking a highly motivated front office IT professional to lead our Production Services team support group in Shanghai
- The FCC(Futures, Clearing and Collateral) Support team is responsible for the production environment for a wide range of applications ranging from trading, Middle office and clearing, to Risk and PNL consolidation, providing application support to our Futures and OTC Clearing and Collateral businesses
- Citi technology is seeking a highly motivated front/middle office IT professional to lead our Production Services teams in Asia
- Citi technology are seeking a highly motivated front office IT professional to lead our Production Services team support group in Hong Kong
- The Prime Finance team is responsible for the production environment for a wide range of applications ranging from Pricing, Margin management, Sales tools, to Risk and PNL consolidation, providing application support to our Prime Finance Businesses
- The Custody Application Support team provides application and technical support to our branch network and regional processing centres as well as ensuring the stability of the supported applications. Role / Position Overview
- The FX & Local Markets/Futures/CitiVelocity businesses operate on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America
Education
Strayer University - Alexandria Campus
2009 - 2013
Bachelor's Degree in Information Technology
Professional Skills
- Strong organizational skills and Self-motivating
- Good standout colleague with direct and matrix management skills. Flexible and being able to handle time effectively
- Experience in RPA Tools integration and workflows Skills
- Strong organizational and team management skills; Able to work under stress and to tight deadlines and communicate clearly and concisely
- Step back and understand the context of problems before applying analytical skills to address the issues
- Possess client facing interpersonal skills
- Communication skills with demonstrating ownership of tasks
How to write Applications Support Senior Manager Resume
Applications Support Senior Manager role is responsible for automation, analytical, software, retail, finance, securities, training, integration, database, recruiting.
To write great resume for applications support senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Applications Support Senior Manager Resume
The section contact information is important in your applications support senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Applications Support Senior Manager Resume
The section work experience is an essential part of your applications support senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous applications support senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular applications support senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Applications Support Senior Manager resume experience can include:
- Scripting : 3-5 experience writing Shell, batch, JIL or PowerShell scripts, writing SQL queries
- Working knowledge of ServiceNow tracking system and solid grasp of ITIL practices in the area of Incident, Release, Change and Problem management
- Understanding and experience of wide scale distributed environments
- Monitoring Tools : AppDynamics, Geneos ITRS, ELK experience is an advantage
- Experience of deploying, configuring ITRS monitoring tool including implementing custom toolkits
- Experience/knowledge of supporting a FICC business and ability to show deep and wide ranging support expertise in Risk/PV/Position modelling
Education on an Applications Support Senior Manager Resume
Make sure to make education a priority on your applications support senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your applications support senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Applications Support Senior Manager Resume
When listing skills on your applications support senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical applications support senior manager skills:
- Excellent communication skills, ability to break things down into terms understandable to non-technical individuals
- Strong FX domain experience
- Superb communication and interpersonal skills with the ability to communicate well at all levels
- Expertly and effectively manage work, time, and resources
- Effectively communicates and escalates issues, roadblocks and risks to management while maintaining responsibility for their resolution
- Ensure timely and effectively onboarding of new applications in support
List of Typical Experience For an Applications Support Senior Manager Resume
1
Experience For O&t-applications Support Senior Manager Resume
- Excellent exposure to a Continually Improving Commodities Technology Stack and Industry aware winning Business Desks
- Citi technology is seeking a highly motivated IT professional to lead our GCASH (Global Cash Securities) Production Services support group in Chennai, India
- Responsible for all aspects of Incident and L2 support for the Electronic banking Channel Application for CitiConnect for Files
- Ensure updating of application test/checkout plans
- Successfully complete the onboarding of the new Accelerate applications into Production
- Manage application support for Cash Equities business on the CITI trading floor in New York
- Monitor and maintain platform stability during all business hours
2
Experience For Applications Support Senior Manager Resume
- Develop, maintain and enhance monitoring solutions
- Expand, modify and improve TTS Data systems to test, maintain, and monitor programs to support the corporate and retail banking businesses
- We have an opportunity for a Governance and Controls Manager within our Client Services Desk in Singapore
- The GCASH team is responsible for the production environment of a wide range of applications in the back office domain specializing in clearance and settlement activities and providing application support to our Operations, Reconciliation and Asset Servicing businesses
- Work closely with 1st and 2nd level support and development teams to ensure team is meeting the business’ requirements; ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Work with Service Quality lead to Define the standard SLA’s and KPI’s towards Command Centre and batch Activities. Standardize these across vendors and have it implemented and presented on a monthly basis
- Regular analysis on ticket volume trend work required actions to be done by Suppliers to improve MHS utilization
- Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents
- Experience managing a Global Wealth Management applications in the areas of client reporting (including performance reporting), client onboarding (CRM, KYC), investments and banking, as well as internal and external client websites
3
Experience For O&t-applications Support Senior Manager Resume
- Role requires becoming fully technically familiar with the entire GCSAS platform (currently 114 applications) in order to have the credibility to manage L1/L2 support for the platform, and perform hands-on L2 support
- Work closely with the GCASH and GASVC business teams and the development teams, as well as CTI and upstream/downstream support teams to ensure a quality service
- Perform change, incident and problem management for the GCSAS platform
- Expand, modify and improve Citi Fund Transfer (CitiFT) funds transfer system to test, maintain, and monitor CitiFT systems and programs to support the corporate and retail banking businesses
- Deals with most problems independently and has some latitude to solve complex problems. Integrates domain knowledge with an understanding of industry standards and practices
- Developed communication and diplomacy skills are required in order to exchange potentially complex / sensitive information
- Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function / job family
- Effectively communicate and interact with infrastructure and supporting technology groups across a distributed Unix / Linux environment to drive problem resolution and service levels
- Experience in large scale enterprise application development, preferably in financial domain
4
Experience For Applications Support Senior Manager Resume
- Work with the 1st level support teams and manage the 2nd level support team to ensure team is meeting the business’ requirements and ICG MWBs
- Day to day technical support of the Risk Management and critical business function support
- Experience in the Technology field including hands on in both development and production support roles, in large scale, global financial services organizations
- Desire experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS, RTView etc. that improves efficiency. Automated Deployment tools like uDeploy etc
- Desire experience in Infrastructure Migrations: Hands on experience in planning and executing DB Migrations, Server Migrations, Version Upgrades from the production support perspective
5
Experience For O&t-applications Support Senior Manager Resume
- Desire experience in change and Release Management: Ensure timely Review and Sign off on all application related changes. Ensure proper deployment within the timeline and post implementation Application Availability
- Desire experience in Planning and Executing the COB test of in house applications and Vendor Applications involving multiple data centers, stake holders, Multiple locations and time zones
- Manage the onboarding objectives of the ICG Command Center function by partnering with various ICG Production Services and CTI teams to execute a front-to-back monitoring service for franchise critical business applications
- Build and manage a team responsible for providing ICG Command Center coverage during peak Business and/or Market hours.
- Partner closely with ICG Production Services management and other stakeholders to identify areas of opportunity for integration into the ICG Command Center function
- Provide integration with existing monitoring solutions utilized by various CTI groups (Unix, Networks, Database, Storage, Security etc.) with application level monitoring used by ICG Production Services
- Provide business area knowledge and expertise to the ICG Command Center group to improve awareness of business operations and events, such that there is better appreciation of critical business workflows or where there are periods of acute dependency on application stability
- Collaborate with CTI and ICG PS teams to share knowledge of people, processes and technology and encourage more interaction and better relationships between teams
6
Experience For Applications Support Senior Manager Resume
- Drive continuous improvement initiatives to measure success against key deliverables and demonstrate progress by scope of coverage and other defined objectives
- Partner with the Incident Management teams to assist in Major Incident situations and reduce outage duration times
- Provide active involvement in the Major Incident Problem Management process for high profile incidents to help identify tasks for outage mitigation
- Provide strategic direction and leadership for both NY and Mississauga teams
- Focus on people development and deputize for the regional FXLM support manager
- Lead and Co-ordinate Application releases/Production rollouts and infrastructure related changes/migrations
- Strong team building approach to influence groups towards a common goal or strategy Data base – Oracle, functional knowledge of SQL + ability to write SQL database script
- Work closely with second level support peers in Markets, Development teams, and the Commodities Business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
7
Experience For O&t-applications Support Senior Manager Resume
- We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues
- Internal Citi and External Markets training is highly encouraged – we look to develop and maintain our Leads with best of class development options. This includes direct exposure with our Business SME’s who lead deep dives into how Citi manages its OIL, GAS, PWR, and Structured/Index products to name just a few
- Maintain perfection in all mandated Incident-Problem-Change streams. Requires and a good communication, Major Incident (MI) handling and effort tracking skills
- Management of a support team. Take ownership of team development and hiring
- Review & approve changes to applications entering the production environment and infrastructure changes that could impact the delivery of applications
- Manage and maintain disaster recovery plans and lead appropriate testing
8
Experience For Applications Support Senior Manager Resume
- Provide L1/L2 support for applications which interact with front-office Trade collection systems and Risk systems across multiple asset classes
- Provide weekend support coverage for application releases and infra-structure related works and provide holiday support coverage occasionally
- Opportunity to develop support and technical expertise to work in a team with dynamic strengths that handles critical business/technology issues
- Citi established the regional Operations and Technology Centre in Mississauga and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Citi established the Equities APAC Trading Hub in Hong Kong and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Ensure appropriate monitoring and alerting is in place for our applications as well as track capacity and performance monitoring and is enthusiastic in driving continuous process and automation of manual work
- Work closely with development teams and supporting technology groups to drive improvements and problem resolution
- Handling change and release implementation, reviewing and sign off of application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
9
Experience For O&t-applications Support Senior Manager Resume
- Focus on people development and deputize for the regional Rates support manager
- Focus on people and team development
- Citi established the regional Operations and Technology Centre in New York and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Expand, modify and improve Payment systems to test, maintain, and monitor and programs to support the corporate and retail banking businesses
- Ensure that applications are available and supported within the defined system service level agreement
- Able to analyze and communicate complex problems/situations business users in a language they understand
- Learn the fundamentals of the supported business areas, translate business issues into technology requirements and promote effective knowledge management across the Global Production Support Teams
- Effectively communicate and harmonize with infrastructure and supporting technology groups across a distributed Unix/Linux environment to drive problem resolution and service levels
- Handle Incidents, Problems and Changes at a global enterprise level
10
Experience For Applications Support Senior Manager Resume
- Calm and analytical when faced with Major Incidents on critical systems
- Champion Stability Initiatives to enable application high availability for Business-As-Usual functionality which includes better monitoring, failover and resiliency
- Focus on people development and manage the Controls portfolio as the regional Global Controls support manager
- Citi established the Operations and Technology Centre in Tampa, Florida and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Focus on people development and deputize for the regional Spread Products support manager
- Focus on people development and deputize for the regional Prime support manager
- Focus on people development and support the other regional managers and global head
List of Typical Skills For an Applications Support Senior Manager Resume
1
Skills For O&t-applications Support Senior Manager Resume
- Schedules, hosts, and drives meetings with multiple levels of management, requiring strong communication, presentation and negotiation skills
- Ensure timely and effectively on-boarding of new applications in support
- Take complex technical detail and articulate it effectively to senior leadership
- Good SQL, OS knowledge and practical experience
- Understanding and demonstrated expertize of problem management methodologies
- Working knowledge of ServiceNow tracking system and solid grasp of ITIL practices in the area of Incident, Release, and Change and Problem management
- Experience in supporting applications executing on IBM Mainframe (batch, CICS, DB2, VSAM)
- Experience in application server technology and understanding and analyzing core dumps
2
Skills For Applications Support Senior Manager Resume
- Experience recruiting and building talent network
- Experience of providing business facing support in an investment bank is essential
- Builds strong relationships with first, second and third line of defense for identifying and managing risks
- Gain experience in liaising with Trading/Sales and Technology Counterparts
- Experience supporting Vendor Applications such as Anova, MS CRM, BI, Charles River, Bondedge, Perform
3
Skills For O&t-applications Support Senior Manager Resume
- Experience supporting Vendor Applications such as Anova,MS CRM, BI, Charles River, Bondedge, Perform,
- Experience working in a business critical Production Services organization
- Experience managing a Production Services function
- IT Support experience with Linux, AIX, MQ, Oracle, writing SQL queries, NDM, TIBCO (EMS and BW)
- Experience working within an on-shore / off-shore support environment
- Experience of 1st & 2nd Line support of trading applications from a face to face perspective (NOT desktop support)
- Management experience leading a team of 5+ people
- Experience working in front-office support environment
4
Skills For Applications Support Senior Manager Resume
- Experience with people management and handling a team
- Experience working in a front-office support environment
- Experience managing major incidents in production environment
- Proven leader who can manage people
- Experience in governance processes
- Hands experience of Equities Electronic Execution technology
- Experience working in a support environment
5
Skills For O&t-applications Support Senior Manager Resume
- Experience working within Capital Markets
- Good understanding of the Capital markets environment and ETRM system dependencies/trade lifecycle(s)
- Experience in a support /development environment
- Desire extensive SQL experience as well as working knowledge of Unix, Windows, ETL, Oracle, Weblogic, Autosys, Java
- Understand risk posture of end to end technology solutions and prioritize remediation activities across infrastructure and app support teams
- Management, presentation experience
- Senior level experience as a member of a Production Support group in a high availability/mission critical environment
- Experience within a Private Bank unit
- Experience in Incident, Problem Management
6
Skills For Applications Support Senior Manager Resume
- Experience with deal attribution analysis (Index/Basket)
- SQL (Oracle/MSSQL): More than 5 years of experience
- IT Support experience with UNIX, MQ, Oracle, SQL, Windows, Java, .Net, IIS
- Experience with UNIX
- Experience in a support / development environment
- Excellent knowledge of HTTP, SSL, API’s
7
Skills For O&t-applications Support Senior Manager Resume
- Excellent knowledge of automation/configuration management tools (Chef/Ansible)
- Leading multiple applications establishing ITIL standard methodologies processes and procedures
- Monitoring (Geneos ITRS Framework/other monitoring tools)
- Monitoring (Geneos ITRS Framework / other monitoring tools)
- Understanding of key business areas within Citi Institutional Client Group
- Analyzing different support practices among vendors and come up with best practice which can be used across diff vendors
- Analyzing different support practices among vendors and come up with best practices which can be used across different vendors
- Working knowledge of UNIX (Solaris/Linux)
8
Skills For Applications Support Senior Manager Resume
- Developing professional role
- Knowledge and understanding of electronic markets trading business
- Help in planning and implementing horizontal services within ICG at offshore location
- Helps in planning and implementing horizontal services within ICG at offshore locations
- Implement tooling/strategies to detect database performance tuning opportunities across the ICG Oracle, SQL Server and Sybase db estate
- Maintains awareness of best practices and emerging technologies through ongoing research and development activities
9
Skills For O&t-applications Support Senior Manager Resume
- Exposure/Working with reporting tools like QlikView
- Knowledge of Bug tracking tools, Incident management, etc
- Exposure in Business Objects Reporting technology
- Self-motivating and delivery focused
- Basic business knowledge/understanding of financial markets and products
- Stay abreast with developments within own field and considers its implication on the job being performed
10
Skills For Applications Support Senior Manager Resume
- Participates in or leads innovative solutions and cost saving opportunities
- Knowledge of Scripting Languages (e.g : Python, Java Script)
- Knowledge of ITRS Monitoring and uDeploy (desirable)
- Worked with Incident management and tracking tools
- Basic understanding of network topology, Firewalls and Load balancers
- Applies analytical thinking and knowledge of data analysis tools and methodologies
- Day to day management for the NY and Mississauga Munis support teams. Take ownership of team development and hiring
List of Typical Responsibilities For an Applications Support Senior Manager Resume
1
Responsibilities For O&t-applications Support Senior Manager Resume
- Conceptualize, implement and monitor end-to-end unit governance measures through the interaction of multiple levels of management as well as global risk and control teams
- Facilitates the effective management of technology and operational control risk. Works with technology managers to define and create controls for their areas. Monitors risk mitigation and oversight processes. Keeps senior technology Leaders and business stakeholders aware of control activities
- Coordinates Issue and corrective action management processes, identifying root causes, impacts to business, and steps required. Monitor progress of corrective action plans
- Coordinates work with SMEs of various technology related processes, as well as with multiple levels of management during BAU risk oversight, internal/external audits, regulatory engagements, MCA, CAP management etc. whereby ensuring a clear communication, escalation
- Experience driving training and knowledge transfer workshops
- Personal brand for getting tough assignments done and transforming technology and operations through strong business collaboration
- Extensive experience in managing support teams
- IT Support experience working in Unix (AIX,Sun Solaris or LINUX) and Windows environments
2
Responsibilities For Applications Support Senior Manager Resume
- Experience supporting RDBMS DB like ORACLE, Sybase, MS SQL and DB2
- 5+ yrs experience RDBMS Support w/SQL/PSQL reporting
- Strong knowledge of Microsoft operating systems/components
- Maintains good relationships with colleagues
- Work experience in technical production support roles preferably within a large scale, global financial services organization
- Work experience in Technical Production Support lead roles preferably within a large scale, global financial services organization
- Scripting : Expertise writing scripts such as Shell, batch, JIL or powershell scripts, writing SQL queries
3
Responsibilities For O&t-applications Support Senior Manager Resume
- Maintaining professional demeanor and attitude while being aggressive
- Comfortable Working with Code Debugging tools. Debugging JAVA and .Net code, DB Procedures
- Comfortable Working with Code Debugging tools Debugging JAVA & Net code, DB Procedures
- Expert level working knowledge of the following routing protocols: EIGRP, BGP, OSPF
- Expert working knowledge of Multicasting and Market Data Feeds
- Provides thought leadership on risks and controls for the unit, especially emerging risks
4
Responsibilities For Applications Support Senior Manager Resume
- Drive an ongoing evaluation and analysis of the infrastructure estate to ensure optimum performance across the environments
- Develop and execute remediation tactics within the database layer to improve ongoing stability of the applications
- Simplify and standardize the platforms using data(where applicable) to drive decisions
- Automation of IT processes enabling speed to market for public and private cloud environments
- Facilitates various forums that promote collaboration and knowledge sharing
- Knowledge and understanding of ICG business areas and Production Service functions within ICG
- Expert working knowledge of Data Center and Colocation environments
5
Responsibilities For O&t-applications Support Senior Manager Resume
- Exposure to Network/Data analysis, troubleshooting
- Capable organization and planning ability
- Past management of business continuity and aiding in architectural design and assessment for critical batch and feed oriented work streams
- Promotes the professional development of self and others in the team. Proactive in coaching team members and takes opportunity to coach junior staff
- Perl/Python/VBA scripting language
- Tibco EMS or Solace Messaging
6
Responsibilities For Applications Support Senior Manager Resume
- Basic business knowledge / understanding of financial markets and products
- Knowledge and implementation of database performance tooling/strategies (i.e. Oracle OEM; SQL PLAN Mgmt; Top 20 query review)
- Evaluate different options, from existing platforms or proposed new technologies, as the right practical solution given the requirements
- Be the unit manager’s backup in the relevant technology/business forums. Escalate major process/control exceptions immediately to senior management
- Develops open communication and collaborative interaction with technology areas and multiple groups with influence in the development process
- Analyzes emerging technology exceptions, risks and supports Technology Managers on solution designs to mitigate business exposure by leveraging expert analytical and technical skills
- Possesses extensive experience in the application and integration of globally accepted technology standards and technology control solutions to identify opportunities for process improvement. Coordinates alignment of processes across regions, where possible
7
Responsibilities For O&t-applications Support Senior Manager Resume
- Identify business processes and system improvements in collaboration with Internal/External business users
- Work with unit manager and senior stakeholders in the business to help define unit strategy. Define processes and measures to manage the resultant operational risk, capacity, resourcing, budgeting and expenses and performance to exacting delivery standards
- Manage a workload which is subject to changing priorities and demands keeping compliance
- Manage a workload of the global team for the legacy application as well as the drive the new operational engineering of the microservice platform
- To provide regular communication to management and stakeholders of production operations status for your applications, including risks, issues and mitigations
- Ensure the architecture and containers are ready and fit for production within across the development and change management teams
- Provide mentoring and cross training to staff around existing application along with the new platform being engineered being a hands on expert in the environment. Proactively monitor and provide tier-3 Production Support, resolving risks and issues and initiating corrective action plans as appropriate
- Mange the Investigation and analyze complex client problems / situations reported by various global Electronic Banking teams, and to propose simple solutions identifying root cause analysis across the application lifecycle
8
Responsibilities For Applications Support Senior Manager Resume
- Effectively communicate and interact with infrastructure and supporting technology groups across a distributed Intel or Unix/Linux environment to drive problem resolution and service levels
- Responsible for all aspects of Incident and L2 support for the Global Payments
- Focus on people development and deputize for the regional GCASH support manager
- Citi established the regional Operations and Technology Centre in Chennai, India and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Lead business sector specific service improvement plans to address deficiencies in technology solutions and operational processes
- Work with CTI DB SMEs to share common and best practices across the ICG DB estate to ensure health of application portfolio
- Continuous engagement with the CATE engineering teams, CTI Product Management, and other partners to develop roadmaps that enable TTS O&T to make decisions around how and when to consume next-generation cloud-native capabilities, cloud-enabled technology, and traditional infrastructure services
- Promotes the development and exploitation of technical knowledge and skills
9
Responsibilities For O&t-applications Support Senior Manager Resume
- Experience with application support support would be an added advantage, but not essential
- Develops and implements increasingly higher standards for performance, uptime, and resilience and builds these standards into solutions
- Role requires influencing SVPs, Directors and Managing Directors across CTI and CATE functions in an effort to align evolving business and financial industry trends with the underpinning infrastructure and services needed to meet those needs and trends
- Assist in the review of technology roadmaps to provide input and direction aimed at increasing the scalability, maintainability, and reliability of targeted technical solutions
- Promote adoption of next generation cloud technologies and push to continuous delivery pipelines with the application team and architects
- Business Product Support desirable
10
Responsibilities For Applications Support Senior Manager Resume
- Knowledge of Equities trade flows is an added benefit
- Databases - Oracle, Microsoft SQL, Sybase
- Comfortable with Object Oriented Technologies, JAVA, Net etc
- Knowledge of a range of enterprise technologies, included but not limited to
- 5+ yrs Linux/Unix Application systems support
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