Area Service Manager Resume Sample
Quentin Hermiston
596 Norris Cape,
San Francisco,
CA
+1 (555) 883 6289
Work Experience
Area Service Manager
04/2018
-
PRESENT
Dallas, TX
- Manage each hospital’s medical equipment inventory and oversee the service schedules for equipment covered under the Agreement and the new equipment under the OEM’s warranty
- Ensures Property maintenance operations are efficiently and cost effectively administered. Benchmark recurring maintenance costs and implement cost saving initiatives, where appropriate, to reduce overall facility costs
- Supports the development of short and long term plans associated with property maintenance and service operations including short and long term budget projections
- Administers policies and procedures for facilities operations
- Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency
- Sources and arranges third party services of maintenance contractors, suppliers, vendors, etc.in support of established programs developed by procurement, operations and construction teams
- Negotiates and resolves vendor claims. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate
- Communicates property Maintenance and capital needs to management and ensures maintenance and capital needs are addressed
- Ensures that regional facility operations are in compliance with established procedures, policies, regulations and codes
Area Service Manager MD
02/2011
-
11/2017
Dallas, TX
- Ensures properties meet the requirements of all agencies related to affordable housing including REAC and other property inspections
- Maintains current operating permits such as EPA Clean AirPermits and UST compliance
- Ensures properties are in compliance with Aimco operating standards, OSHA standards including Lead Base Paint, Termite control, and ACM regulations
- Respond to property emergencies, or potential emergencies including fires, natural disasters, or other emergency situations. Coordinate response with property teams,RDCS, communications, risk, legal, and local officials per Aimco established standards. Support the development and execution of all disaster preparedness activities and training
- Establishes and maintains positive working relationships with regulatory agencies,lenders, and other AIMCO departments
- Escalates and communicates any issues to the DSQ or SDSQ such as deficiencies related to buildings and building systems; environmental health and safety programs; loss prevention initiatives; or any items that are not in good operating condition
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization
Area Service Manager, Cluster Meac
02/2004
-
09/2010
Los Angeles, CA
- Out front leader: Strong interpersonal communication and presentation skills with ability to work independently and travel
- Visionary and change manager with enhanced analytical and problem-solving skills
- Possesses a broad working knowledge of IT systems; exhibits professionalism and diplomacy at all times
- Highly developed organizational skills with ability to prioritize, plan, and execute tasks within time constraints
- Successfully leverages office tools to maximize presentation and organization skills (Google Suite, Office Products)
- BS/BA in a related field or equivalent 10 years of service industry experience, preferably in a field service organization
- Heavy equipment technical knowledge
Education
University of Texas at San Antonio
1998 - 2003
Bachelor's Degree in Engineering
Professional Skills
- Drive strong customer satisfaction results
- Plan, prioritise and implement service activities to fulfil service level agreements and other service value adds
- Team Management, building, coaching & training
- Drive a customer solution focused operating model within the region/Zone
- Prompt and accurate weekly reporting
- Travel to the customer site, zone office or identified locations for meetings, training and business needs
- Develop and adhere to budgets managing department P&L
How to write Area Service Manager Resume
Area Service Manager role is responsible for training, development, travel, presentation, reliability, communications, retail, credit, integration, recruiting.
To write great resume for area service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Area Service Manager Resume
The section contact information is important in your area service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Area Service Manager Resume
The section work experience is an essential part of your area service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous area service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular area service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Area Service Manager resume experience can include:
- Excellent written and verbal English communication skills with the ability to develop relationships at all levels of industry
- Strong customer service/experience focus
- Proven years of leadership experience or equivalent
- Experience leading and mentoring a team, ideally with geographically dispersed employees
- Experience writing SOP’s and Policy Statements
- Experience executing on strategies and strategic initiatives within a complex business environment
Education on an Area Service Manager Resume
Make sure to make education a priority on your area service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your area service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Area Service Manager Resume
When listing skills on your area service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical area service manager skills:
- High reliability and development oriented, good leadership and management skills
- Possesses good communication and people skills
- Demonstrated ability to work with customers effectively and always instill confidence in any situation
- Demonstrated ability to build a strong team including identifying, developing, and retaining talent
- Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit
- Proficient computer and application skills
List of Typical Experience For an Area Service Manager Resume
1
Experience For Area Service Manager MD Resume
- Experience in field service and workshop operation
- Good business sense and understand business process
- Ensures that the operational planning and capabilities are attuned to customer trends, market fluctuation, and technology changes
- Serves as the Business Interface to multiple supporting teams (IT, HR, Finance, Supply Chain, etc)
- Communicates systemic changes, updates, and process requirements across supporting teams
- Assists in piloting new technologies at the Field Service Delivery level
- Interviews, hires, and trains new Field Service Managers
- Defines FSM Team operation territories; works in conjunction with Business Unit (BU) leadership to translate business operation strategies into tactical region and work design outputs
2
Experience For Area Service Manager, Northwest Resume
- Provides strategic and tactical direction to FSMs regarding establishment of performance standards and management of compliance to standards through appropriate HR processes
- Maintains accountability for FSM teams and associated DFS technicians and continually evaluates team Key Performance Indicators (KPI) achievements, client satisfaction, as well as policy and safety compliance
- Provides routine area performance summaries and reports to BU executive leadership
- Collaborates with BU leadership on the definition of strategic and operational targets
- Conducts in-depth qualitative and quantitative analysis of KPI data, evaluates current procedures, and works with deputy leaders to set a strategy for achieving (BU) objectives
- Conducts gap analysis and identifies opportunity improvements
- Provides continual project evaluation and feedback to team members
3
Experience For Area Service Manager, Cluster Meac Resume
- Provides professional client interaction in multiple roles
- Manages and resolves issues internally through coordination with other business units
- Addresses customer inquiries, resolves issues and obtains customer feedbacks proactively
- Represents DFS to select clients as a Single Point of Contact for DFS process improvements, escalated communications, and escalation resolution
- Develop service resource plan in accordance to dealership growth requirement
- Regular assessments of dealer’s service support resources to determine dealer service personnel skill levels, training & facilities requirements according to DSOMG and DOS
- Work with dealer in implementation of service resource competence development plan
- Analyze, plan, develop and improve system, processes and procedure to improve dealer service operation quality and efficiency in accordance to guidelines specified in DSOMG
- Work closely with hub product specialist in providing assistance to resolve technical/parts issues encountered by dealers & customers
4
Experience For Area Service Manager AU Resume
- Provide technical, operational, dealer and customer feedbacks to sub-region/region for improvement
- Manage the CareTrack operations in Hub South East Asia
- Daily technical support to the dealers and to internal staff on CareTrack, Matris, prosis, SCQ hardware and application problems
- Execute Customer service support strategies and policies, which are applicable
- Work within approved budgets and approval level as set in DAG
- Medical, dental, vision and prescription coverage
5
Experience For Area Service Manager Northwest Resume
- Grows key accounts and ensures customer satisfaction through continuous customer interaction in the field
- Communicates and recommends Service offerings that align with customer needs
- Recommends and develops new service territories
- Demonstrated ability to effectively align with and communicate Tennant’s vision and North America Service strategies in tactical terms to direct reports and Tennant customers in their territory
- Promotes a high performing culture that engages in change, supported through an atmosphere of optimism and passion in the Service organization
- Spends time in the field on a regular basis to build relationships with technicians and focus on their growth and development
- Partners with the appropriate support functions to address development needs for technicians
- Partners with sales to conduct business reviews to retain and grow large customers in their territory
- Optimizes the resources for plan achievement at the Area level to assure Area results
6
Experience For Area Service Manager Resume
- Examine issues from multiple perspectives to develop a well-reasoned and sustainable solution to problems
- Reflects on and learns from own mistakes and helps others to do the same
- Consistent attendance either onsite or remotely as needed by the business
- Consistently behaves in a way that reflects positively on self, function, and Tennant Company
- Manage the service team on various wind farms and provide support to maximize turbine uptime
7
Experience For Area Service Manager MD Resume
- Oversee transition of projects from construction phase to Service Contracts
- A workplace that focuses on safety
- An opportunity to work with the world leader in wind energy
- To be responsible to achieve area service sales plan, report its progress regularly
- To be responsible for service project implementation
- To be responsible to develop service contracts
- To be responsible to handle customer complaints, customer relationship development
8
Experience For Area Service Manager, Northwest Resume
- To maintain and update installed base information
- To be responsible for area service team competence development, as well as improve area service team utilization
- Familiar with valmet automation system and product
- Capability to work in matrix organization and cooperation inside company
- Plan loads on trucks for optimal empty miles, service and utilization to increase operational efficiency
- Monitor outbound pickups and make service saving decisions regarding fleet assignment to prevent failures and increase stakeholder satisfaction and verify inbound capacity details such as driver hours, due homes and trailer assignments to effectively manage utilization and the safety of our driving teams
9
Experience For Area Service Manager, Cluster Meac Resume
- Understand the customers in assigned markets and their flexibility/service requirements to prioritize service based on customer requirement, profitability, and visibility
- Create and manage a playbook with growth of customers in assigned marketing area and create service plans to manage maintain and improve service per customer requirements
- Responsible for achieving balance with optimal utilization of miles per truck per day, empty miles, service and margin within the more challenging markets
- Establish, measure and continually improve awarded versus actual volume by heavily communicating internally and with customers directly to make freight decisions based on balance, service and profitability
- Promptly communicate with shipping, receiving and drivers to proactively resolve service issues and validate driver availability details to prevent potential delays
10
Experience For Area Service Manager AU Resume
- Ensure trailer pool utilization by managing the Trailer Suite system and calling shippers and receivers to validate availability and help fleet managers and drivers locate trailers so every truck has a trailer assigned at all times
- Effectively recruit, onboard, integrate and train new hires onto team
- Manage customer relationships and effectively partner with your Sales counterparts
- Participate in Customer Care Team (CCT) activities and operate cross-functionally in the Zone with other departments
- Previous experience in Automotive or Transport industry
- Good knowledge about all related Volvo aftermarket systems like IMPACT, UCHP,QJS etc.
- Experience in operational Management as well as Field Service Management
- Highly organised, strong analytical ability and practical approach
List of Typical Skills For an Area Service Manager Resume
1
Skills For Area Service Manager MD Resume
- Concentrate on tasks, make decisions, and work calmly and effectively in a high-pressure, deadline oriented environment
- Establish & maintain good contact and relations with dealer and end customers
- Carry our audits to evaluate effectiveness of CSA execution & dealers service operations
- Good communication both in the spoken and written form
- To be responsible for arranging daily service work, doing or working with service sales for service quotation
- Select, lead, guide, evaluate, develop and retain a high performing team of managers/employees to ensure that the department achieves the business objectives
- Comfortable managing through systems and use of MS Office products
- Tertiary qualifications in Engineering (Mechanical/Electrical), Business, Commerce or other relevant discipline desirable
2
Skills For Area Service Manager, Northwest Resume
- Ensure the customer satisfaction by managing the field service team to maximize the availability of customer’s products and systems for productive use
- Process warranty claim, send in time and train importers on warranty handling
- Leads and cultivates a culture of working to the GE Values and Integrity
- Collaborates with all sales teams in their area on projects involving growth opportunities for machine sales and service
- Provides accurate forecasting that reflects the industry, business trends, and potential business in their area
3
Skills For Area Service Manager, Cluster Meac Resume
- Build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation
- Develop and implement service strategy to achieve customer loyalty
- Ensure escalation processes are followed
- Attend all customer meetings as applicable
- Dealer’s response and resolution time
- Dealers’ service organisation efficiency, quality, capability, capacity
- Competence development of dealers service support staff
4
Skills For Area Service Manager AU Resume
- Develop tactical plans to meet ambitious growth strategy
- Develop, evaluate and review technical service procedures and standards, as well as deploy Group service initiatives
- Research, evaluate and recommend tools
- Develop plans to maintain an efficient, productive and harmonious work environment
- Supervising and Motivating the team, guiding and coaching, identifying and fulfilling training needs wherever required, providing feedback to improve performance. Striving to build synergy in the team
5
Skills For Area Service Manager Northwest Resume
- Management of resources-men, materials, machine and money- efficiently to achieve desired results within the constraints of time, cost and quality. This requires efficient forecasting, planning, monitoring, review and control
- Ensure adherence to systems and norms. Continuously improving processes, systems and their implementation to improve productivity, reduce cost and improve quality. Make positive changes wherever and whenever possible and coach the team to do the same
- Cost consciousness-Awareness of the costs concerned with the area of operation and implications of costs, Striving to reduce cost/wastage in all possible ways which are under his/her control whether or not cost reduction is identified as a goal-includes ne
- Effectively communicate with the customers, local government bodies, other agencies and across departments
- Decision making, to create action
- Trouble shooting in high pressure environment
- Manage and oversee projects, able to pivot to specific task when needed in a demanding environment
- Knowledge of maintenance, service & repair, Knowledge of spare parts, Items that are most likely to cause failure, parts frequently requiring replacement, Analytical ability, Root cause analysis, Quality(as applicable), Warranty related aspects,etc
- Verbal and written communication/negotiation
6
Skills For Area Service Manager Resume
- A high level of commercial and financial acumen, with the ability to understand the implications of decisions on revenue, costs and margins
- Customer focussed with the ability to drive solutions, influence others and propose necessary recommendations
- Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration, and effective interaction with customer/company management
- Support Project implementation/ Wind Research on request with superior’s approval
- To communicate and progress Volvo Bus policy with regard to Dealer Operating Standards within the regional dealer team including; Special Tools, Techtool/VCAD’s, Impact, Technical Service Information (Service Tips/Fleet Information Bulletins) and VST
- Lead and plan regular warranty audits
- Handle warranty budget and warranty labor rate
7
Skills For Area Service Manager MD Resume
- Drive service and safety campaigns, recalls
- Support Aftermarket requirements that is required
- Responsible for implementing plans, programs, and processes designed to meet or exceed respective Area’s goals and objectives as well as maximizing market potential in all businesses segments to include new bookings (sales), revenue, and profitability
- Responsible for managing the respective Area to an approved financial plan which includes operating expenses, manpower, capital, and inventory
- Responsible for the identification, selection, and development of potentially new and existing accounts such as architects and engineers, electrical contractors, major end users, and general contractors with the emphasis on expanding our customer base and product breadth
8
Skills For Area Service Manager, Northwest Resume
- Provide technical, training and service support to dealers
- Maintain customer relationship building through continued support and service
- Manage and develop local service strategy
- Coach dealers to improve their business performance
- Provide technical sales support for account managers and dealers
- Customer-Focused, positive attitude, results-driven, action-oriented
- Travel as much as needed
- Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as
- The leadership of direct reports, zone field engineers, to include ongoing direction, coaching, and career development
9
Skills For Area Service Manager, Cluster Meac Resume
- Owns operational processes incl PM completion, Overtime management, NCR, FE Tool utilization, NPS
- Proactively identifies customer needs and develops and implements customer specific solutions. Leads service delivery to continuously surpasses customer expectations
- Leverages internal relationships to enhance business performance and customer experiences including other Area Service Mangers and Commercial teams
- Drives change initiatives as required to improve efficiencies and execute on business commitments
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this role
- Revenue responsibility: responsible for implementing plans, programs, and processes designed to meet or exceed respective area’s goals and objectives as well as maximizing market potential in all businesses segments to include new bookings (sales), revenue, and profitability
- Fiscal responsibility: responsible for managing the respective area to an approved financial plan which includes operating expenses, manpower, capital, and inventory
10
Skills For Area Service Manager AU Resume
- Customer development: responsible for the identification, selection, and development of potentially new and existing accounts such as architects and engineers, electrical contractors, major end users, and general contractors with the emphasis on expanding our customer base and product breadth
- Productivity improvement: responsible for setting fair and manageable territories for service coverage. Ensure that fair and effective performance measures are assigned, and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices
- Reside within the Central Zone to include ND,SD,NE,IA,IL,MN,WI,MI,IN,OH,KY or eastern MO
- Reside within reasonable proximity to a major/regional airport within the Central Zone
- Manages a geographical area with subordinate Field Service Management teams who perform on-site routine services including installation, maintenance, and repair
- Leads a team of approximately 80-150 DFS technicians and first-line managers
List of Typical Responsibilities For an Area Service Manager Resume
1
Responsibilities For Area Service Manager MD Resume
- Strong interface with MGM, RSMs and dealer base
- Demonstrated ability to motivate and lead Biomedical Engineers to achieve targets
- Strong team player with interpersonal flexibility
- HVAC industry experience
- Provide hands-on support to service managers that assist with career development, coaching and training
- Visit each shop location at once per month, with a focus on the bottom performing shops. While at the shop, perform the following
- Monitor trucks coming inbound to assigned markets and make any necessary decisions to switch drivers or relay loads in transit to meet service requirements
- Manage a high performance team using the Philips People Performance Management (PPM) process
2
Responsibilities For Area Service Manager, Northwest Resume
- Actively participate in staffing process at each shop to ensure positions are filled in a timely manner with the right people in the right roles
- Recommend pay increases based upon performance. Receive approval from RVP before discussing with employee
- Manage the P&L at each location, comparing Revenue, GP and EBITDA to plan numbers
- Design strategies that emphasize economies while improving EBIT
- Review open invoices that do not comply with the invoice SOP, including, but not limited to warranty, which need to be addressed in the allocated time frames
3
Responsibilities For Area Service Manager, Cluster Meac Resume
- Lead and mentor high performing teams
- Comfortable with measures of performance: reporting, productivity
- Supervision of Service Partner Operations
- Ensure quality of customer service provided by service partners
- Cultivate and lead a culture of Philips values and integrity
- Communicate our business strategy and link BMET work and accountability to the larger strategy
- Develop and implement service strategy to protect, serve and grow the business
4
Responsibilities For Area Service Manager AU Resume
- Owns and drive financial business results for the assigned area to meet/exceed targets for Revenue, Expense, Gross Margin
- Anticipate problems and escalations and when they occur, ensure the team adheres to the established process
- Hire and supervise managers for the service shops in the area assigned
- Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered and new approved methods or procedures are known and carried out on a timely basis
- Identify best practices and implement across all shops in their responsible area
- Develop an annual performance management plan with measurable goals and objectives for all service managers. Meet at least once per quarter to formally review performance, clarify objections and revise plan if necessary
- Develop strategies to ensure all customer complaints in each shop are resolved within a timely manner
5
Responsibilities For Area Service Manager Northwest Resume
- Ensure that each year the safety record of all shops improves until 0 lost time accidents and 0 recordable accidents are normal
- Mentor and train Service Managers on best practices, P&L, and expense control
- Maintain a top customer list for each location. Each month update and visit customers, when appropriate, for potential new business opportunities
- Have weekly contact with Area Manager to facilitate necessary coordination between shops and branches
- Draws together all resources necessary and develops an annual sales plan designed to expand the marketplace. Analyze market conditions and identify opportunities for market expansion
- Perform a visual inspection for cleanliness and organization
- Review the shop P&L with the shop manager with emphasis on low performance areas and develop strategies to improve
6
Responsibilities For Area Service Manager Resume
- Review results of previous corrective action plans. Document corrective actions to be taken with a timeline for completion
- Create a culture of shop efficiency, safety, and cleanliness
- Well planned and organised
- Practical approach to role
- Refrigeration and Transport knowledge
- Develop and maintain trusting relationships internally and externally to attract sources of volume from various groups/customers, Communication, Customer Service, Decision Making & Problem Solving, Financial Acumen, Influence, Solicitation Efforts (OB Volume)
7
Responsibilities For Area Service Manager MD Resume
- Expense reporting and credit card reconciliation
- Significant autonomy to manage time and work location
- Obtain and retain NICET Level II Certification
- Proficient with English
- Manage P&L
- Continuously improve systems and trouble shoot in high pressure environment
- Partner with all levels of management
- Comfortable with structure, process management and compliance
- Action oriented, self-motivated, a bias for action
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