Asset Protection Specialist Resume Sample
Elena Bergstrom
690 Orin Green,
San Francisco,
CA
+1 (555) 281 4200
Work Experience
Asset Protection Specialist
05/2018
-
PRESENT
Chicago, IL
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Detect, deter and/or detain external theft suspects
- Report incidents to the asset protection manager
- Support customer and associate relations through communication and training
- Maintain flexibility to work any shift, overtime and weekends on a regular basis
- Attend large project pre-con meetings and monitor progress to protect assets
- Monitor and follow-up on daily ticket load to prevent future damages
- Assist with damage investigations at time of damage or during research
- Conducts research on easement and encroachment issues
Asset Protection Specialist Washington D.C
11/2014
-
03/2018
Dallas, TX
- Conduct plainclothes surveillance to detect internal and external loss within a store environment
- Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
- Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities
- Conduct physical security checks; make recommendations to prevent loss and improve profitability
- Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness
- Serve as a district and division liaison to identify and develop solutions to reduce waste
- Complete thorough reports on all AP related activities
Education
Keiser University - West Palm Beach Campus
2008 - 2013
Bachelor's Degree in Criminal Justice
Professional Skills
- Demonstrated effective communication and customer relation skills, both verbal and written, including strong presentation skills
- Demonstrated leadership skills, including influencing and motivation skills
- Excellent organizational skills and effective written and verbal communication skills
- Excellent written and verbal communication skills, strong ability to work in cross-functional teams
- Excellent organizational skills to set priorities
- Demonstrated computer skills in working with Word, Excel, PowerPoint and SharePoint
- Excellent analytical skills to identify situations, find alternatives and decision making
How to write Asset Protection Specialist Resume
Asset Protection Specialist role is responsible for microsoft, computer, cctv, training, retail, teamwork, gis, credit, database, auditing.
To write great resume for asset protection specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Asset Protection Specialist Resume
The section contact information is important in your asset protection specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Asset Protection Specialist Resume
The section work experience is an essential part of your asset protection specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous asset protection specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular asset protection specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Asset Protection Specialist resume experience can include:
- Strong communication skills and ability to sustain business partnerships throughout the company to achieve initiatives
- Respond to emergencies & fire alarms timely and effectively
- Effectively maintain two-way communication with Store Management, Asset Protection and all business partners
- The ability to communicate effectively is extremely important to this role
- Skills and Characteristics
- Possess basic Microsoft skills (i.e. Office, Excel, Outlook, Word, and PowerPoint)
Education on an Asset Protection Specialist Resume
Make sure to make education a priority on your asset protection specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your asset protection specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Asset Protection Specialist Resume
When listing skills on your asset protection specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical asset protection specialist skills:
- Strong people, teamwork and interpersonal skills at all organizational levels
- Demonstrated collaboration skills and teamwork
- Good oral and written communication skills, both in Spanish and English
- Relationship building skills. Knowledge of loss prevention techniques
- Technical aptitude with advanced PC skills, including proficiency with MS Office
- Quality training and customer service oriented skills are required
List of Typical Experience For an Asset Protection Specialist Resume
1
Experience For Asset Protection Specialist Washington D.C Resume
- Handle typical and crisis situations efficiently and effectively
- Communicate and interact effectively with guests, restaurant personnel, and all levels of management throughout the Denny’s organization
- Strong attention to detail, organization, time management and ability to manage multiple priorities
- Ensure the implementation and effectiveness of AP strategies at store level
- Demonstrated ability to maintain integrity, honesty and professionalism
2
Experience For Asset Protection Specialist Resume
- Takes direction from DAPL and/or MI to gather evidence on ORC and external fraud
- Establish enforcement and 7-Eleven's third party insurance administrator securing evidence and statements
- Project management work experience and/or PMI© Knowledge
- Demonstrated ability to collaborate with multiple levels within an organization
- Demonstrated ability to work independently and is a self-motivator, self-initiator, and is able to make decisions and supervise/self-manage
- Demonstrated ability to read easement documents
3
Experience For Asset Protection Specialist Washington D.C Resume
- Demonstrated familiarity with NESC & OSHA requirements for the electric business
- Security, Asset Protection or Military experience
- Retail asset protection experience
- Multi store asset protection experience
- Loss Prevention/Asset Protection experience
- Identifying incidents of theft and fraud (external and internal)
- Reviewing CCTV and exception reports
- Monitoring the store's physical security
4
Experience For Asset Protection Specialist Resume
- Driving a "shrink elimination" culture in the store
- Monitor after-hours activities (front desk, Fitness Center usage, deliveries, cleaning crews, CXC, shredding)
- Visually monitor customer traffic entering and exiting the store
- Thorough understanding of retail Accounting and Financial Management
- Read, respond and/or assign all Solution Center tickets including service, trouble shooting, remodels, acquisitions enter into SharePoint database
5
Experience For Asset Protection Specialist Washington D.C Resume
- Coordinates submerged crossing inspections, blasting and excavation activities on and off our Right-of-Ways to protect assets
- Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
- Respond and quickly resolve crisis situations. Assist in training of management team on appropriate crisis response procedures
- Interface with other departments including, but not limited to DH, Information Technology Legal, HR, Maintenance, and Retail
- Respond to store requests and inquiries as they relate to physical security (keys/cores, EAS recycling, door chimes, office mail)
- Answer all incoming switchboard calls and forward them to the appropriate person
- Develop professional, comprehensive cases and research packages that reveal the fraud or misreporting
- Take cases through their completion assuring that the appropriate recoveries, documentation and follow up are completed
6
Experience For Asset Protection Specialist Resume
- Internal Posting Dates: 4/25 - 5/8
- Manage and reconcile robbery/burglary reporting
- Attend physical inventory in stores with high shrink history, assist in preforming high shrink investigations for warranted stores
- Receive and follow-up on store and vendors issues requiring resolution
- Monitors Support Center card access and security cameras systems and follow protocols regarding issues
- Checks employee badges and issuing visitors badges
- Support the district asset protection manager (APM) in execution of AP initiatives
- Assist the district APM with external and internal investigations
- Testify in court and labor hearings on behalf of the company
7
Experience For Asset Protection Specialist Washington D.C Resume
- Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
- Ensure adherence of FTZ/C-TPAT requirements
- Complete daily patrols to ensure compliance to all physical security controls
- Educate DH employees on asset protection, shrinkage, and impact on the business
- Assist as needed in investigations on DH acts of theft and fraud
- Conduct daily and weekly audits of FTZ requirements
8
Experience For Asset Protection Specialist Resume
- Ensure trailer seal controls are in place
- Development and implementation of policies and procedures focused on maximizing physical security, access control, safety, emergency response, investigations and minimizing theft and fraud
- Supervise DH contract security guards and status regularly with contract guard management
- Development and implementation of detailed standard operating procedures for contract guards in order to ensure physical security, access control, shipment accuracy etc
- Interface and educate DH employees on Asset Protection, shrinkage, and impact on the business
- Cultivate partnerships with local law enforcement, first responders, 3rd party vendors
- Maintain all aspects of physical security, key and access control
- Ensure completion of patrols and audits of all Distribution House locations on a regular basis to maximize safety and physical security
- Monitor and secure the flow of visitors, employees, applicants, contractors etc. inside of the DH’s
9
Experience For Asset Protection Specialist Washington D.C Resume
- Conduct investigations on DH acts of theft and fraud
- Maintain camera system and ensure all critical areas are monitored
- Develop proactive patrol and surveillance routines focused on prevention
- Investigate shipment discrepancies from DH’s
- Assist in follow up on freight claims
- Preparation of accurate and timely work papers and formal written reports and make oral presentations to management on findings and recommendations when necessary
- Run and analyze exception reporting (XBR, Smartlook, eCommerce)
- Work with supervisor to develop policies and procedures to respond to medical emergencies after hours
- Pick-up and audit samples-for-destruction, as needed
10
Experience For Asset Protection Specialist Resume
- Support AP staff as requested
- Identify (external and internal) incidents of theft and fraud. Detains and interviews persons apprehended for shoplifting, in accordance with local laws and Company policies governing apprehensions. Minimize risk of injuries during apprehensions
- Prepare detailed and accurate case / investigation reports in a timely manner. Preserve relevant evidence, including but not limited to CCTV in all cases / investigations. Monitor criminal
- Monitor the store's physical security. Drive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standards
- Reports any deficiencies in food safety and handling standard to Store Team Leader and District Asset Protection team members
List of Typical Skills For an Asset Protection Specialist Resume
1
Skills For Asset Protection Specialist Washington D.C Resume
- Hiring preference is given to those with solid loss prevention knowledge and at least six months to one year of experience in the loss prevention field
- Hiring preference is given to those with solid loss prevention knowledge and at least six months to one year of exprience in the loss prevention field
- Maintain constant mental alertness and attention to detail while setting priorities and following-up on assignments
- Demonstrated ability to read engineering plans
- Demonstrated ability to give depositions and/or testify in a courtroom setting
- Manage multiple priorities concurrently and bring projects to completion
- One year experience in security, safety, or loss prevention/asset protection in retail or corporate setting
2
Skills For Asset Protection Specialist Resume
- Execute safety programs designed to create a positive shopping experience for customers and a safe work environment for employees
- Build, improve, and maintain effective relationships with both employees and guests
- Build productive business relationships and demonstrate an understanding of each function
- District or Regional experience
- Analyzing company data and performance metrics to support leadership decision-making
- Supporting the physical inventory process and coordinating all results into database
- Working knowledge of Microsoft Office Suite and OneNote
- Interacting with law enforcement
3
Skills For Asset Protection Specialist Washington D.C Resume
- Testifying in criminal and civil court actions
- Reporting any hazardous or unsafe condition to the Manager on Duty (MOD)
- Carrying out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers and the Company
- Working knowledge of legalities associated with prosecution of external and internal incidents
- Serving as Tier 1 network security/ monitoring support of the ingress/ egress defenses staged to secure the SLM network
- Documenting apprehensions and recoveries
- Serve as backup on reviewing previous nights building walk-through checklist and forward any needed work orders to Building Services
- Work requires sitting for long periods of time, intermixed with walking the store to monitor for suspicious activity
4
Skills For Asset Protection Specialist Resume
- Technical knowledge concerning Access Control Systems (ACS) and Intrusion Detection systems (UL2050 requirements) and ACS/IDS networking desired
- Comfortable in using a PC, and open to learning new systems and applications
- Use cutting edge systems, technology and data trending to identify and deter loss
- Make a difference in the Communities we serve by partnering with and supporting our area Fire and Policy Emergency Services
- Monitor and record incoming and outgoing flow at entrance of DH
5
Skills For Asset Protection Specialist Washington D.C Resume
- Lead a team of Asset Protection teammates responsible for auditing and maintaining a safe and secure environment
- Benchmark Asset Protection activity with surrounding businesses and other Wegmans locations to identify trends in shoplifting, security, and shrink
- Monitor store openings and closings, after-hours maintenance, etc. using CCTV and monitoring company database records to ensure activities occur as scheduled
- Coordinate submerged crossing inspections, blasting and excavation activities on and off our Right-of-Ways to protect AGL assets
- Administer Contractor Operator Qualification (training, testing and certify)
6
Skills For Asset Protection Specialist Resume
- Proactively identifies potential acts of theft and fraud by observing associate and customer activity and reviewing exception reports and ISS referrals
- Conduct investigations and research, utilizing corporate reports and Exception Based Reporting
- Successfully learn and excel using an Exception Based Reporting Tool
- Provide hazard identification and response training for retail associates – accident response and investigation, emergency response and general safety training
- Conduct post conversion checklist / programing of all intrusion alarms migrating from POTS to IP
- Performs safety checks at the Support Center by walking floors and completing walk-through forms twice per shift
7
Skills For Asset Protection Specialist Washington D.C Resume
- Majority of hours are spent working independently in the store’s security center
- Deliver departmental new-hire orientation classes providing an overview of security, compliance, and safety practices
- Complete all Security training requirements and maintain personal certifications as required by law
- Interact with customers positively and in a friendly and accommodating manner
- Familiarity with GIS databases, mapping and other geo-spatial systems
- Possess working knowledge of how AP affects the safety and reliability of the electrical system
- General understanding of debits and credits
8
Skills For Asset Protection Specialist Resume
- Travel required, including some overnight travel
- General knowledge of state and federal laws related to the banking industry
- Thorough understanding of alarm systems and their application to the company
- Collaborate with other area Asset Protection teams to help identify and react to emerging or unfavorable trends
- Able to be personable or authoritative depending on the situation
- Work in a team-oriented environment in addition to working independently
- Comepetent of handling confidential and sensitive information
- Remain flexible to constant changing environment
9
Skills For Asset Protection Specialist Washington D.C Resume
- Be personable or authoritative depending on the situation
- Walk, bend over and manage stairwells in order to perform building walkthroughs
- This requires a background check and fingerprinting to be done along with the application
- Assist in maintaining all aspects of access control
- Assist in supervising contract security guards
- Communicate concerns regarding DH acts of theft and fraud
- Interface with other departments including, but not limited to DH, Information Technology Legal, HR, and Retail
- Test functionality of store loss prevention equipment (EAS, Purcheck, Lane Hawk, CCTV, etc.) during store visit
10
Skills For Asset Protection Specialist Resume
- Complete all company training requirements and maintain certification required by law
- Team – Learning Environment
- Coaches store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents
- Assist with egress of employees and guests during emergency evacuation
- Serve as the first point of contact for all visitor and employees that enter the building
List of Typical Responsibilities For an Asset Protection Specialist Resume
1
Responsibilities For Asset Protection Specialist Washington D.C Resume
- Experience at the Customer Service Team Member level
- Security or Asset Protection experience
- Preparing accurate and detailed case reports
- Maintain alarm monitoring systems
- Teach, coach, and train associates on proper operational processes as well as store safety compliance standards
- Prepare detailed and accurate case / investigation reports in a timely manner. Preserve relevant evidence, including but not limited to CCTV in all cases / investigations. Monitor criminal prosecutions, appear in court when required, testify and represent the Company in a professional manner
- Travel is often required
- Drivers License and reliable vehicle required
- Reports all unsafe conditions to store management and the Security Supervisor and takes immediate remedial action whenever an eminent safety or Food Safety hazard is present
2
Responsibilities For Asset Protection Specialist Resume
- Assists with the preparation and execution of inventory counting activities in the Store
- Assists in the performance of loss prevention and Safety related Audits
- Conducts inspections and audits to ensure compliance to all polices related to shrink control, cash handling and physical security. Documents all findings with Store Team Leader and District Asset Protection team members
- Communicates with and trains fellow team members on Asset Protection issues
- Reports all incidents of unsafe store conditions to Store Team Leadership
- Takes immediate remedial action to remedy any imminent safety hazards
- Reviews store’s compliance to Loss Prevention programs including cash accumulation, anti-theft stickers, EAS, drop box use, back door log etc. and communicates deficiencies to the Store Manager and Loss Prevention Manager. Assists the Store Manager with training Team Members on these LP Programs
- Monitor security systems (access control, video, and alarms) used to protect the assets of the company
3
Responsibilities For Asset Protection Specialist Washington D.C Resume
- Add, remove, modify and manage system configurations, user profiles, and action plans for all security systems in the Corporate Security Operations Center
- File and maintain documentation for future audits and to meet regulatory compliance requirements
- Reconcile General Ledger accounts as required
- Maintain code changes for assigned store alarm systems
- Monitor alarm reports for exception activity and forward for resolution to the field
- Maintain accurate store lists
- Manage armored car service
- Manage guard store hours/lists
4
Responsibilities For Asset Protection Specialist Resume
- Ensure vendor invoices are paid timely
- Maintain weekly, monthly and quarterly reports
- File appropriate affidavits when required
- Excel, Lotus Notes, Showcase Queries and Access
- Communicate suspicious activity to Asset Protection/Security
5
Responsibilities For Asset Protection Specialist Washington D.C Resume
- Assists in the performance of Asset Protection related inspections
- Maintains the equipment related to Asset Protection and physical security such as CCTV equipment, the electronic article surveillance equipment and the intrusion alarm system
- Conducts inspections and audits to ensure compliance to all polices related to shrink control, cash handling and physical security. Documents all violations and communicates with Store Director and Asset Protection management
- Conducts investigations at the direction of the Asset Protection management. Prepares and maintains proper documentation thereof
- Communicates with and trains associates on Asset Protection issues
6
Responsibilities For Asset Protection Specialist Resume
- Reports all incidents of unsafe store conditions and associate conduct to Store Director and Asset Protection management
- Reports any deficiencies in food safety and handling standard to Store Director and Asset Protection management. Takes immediate remedial action whenever freshness or quality standards are not met
- Monitors all Company policies and legal requirements re sales of merchandise, including but not limited to sale of tobacco and alcohol, use of WIC vouchers, associate purchases, refunds, coupons, shoplifting and Asset Protection
- Complies with all Company policies including safety, Asset Protection, attendance, grooming standards and dress codes
- Respond to all incident of EAS alarm activation; verification of purchase receipts against merchandise when EAS is activated; ensure merchandise is deactivated for guests; educate cashiers on proper deactivation procedures
- Provide guest service to guests displaying suspicious behavior, such as Alert Signals
- Assist management team with in-store exception reports, including POS adjustments and COSA reporting; provide monitoring and escorting support during register pulls; provide monitoring during armored card pickups/deliveries
- Ensure safety hazards are identified and corrected throughout the day; work with store team members to increase safety awareness; ensure the safety of guests and team members at store closing
7
Responsibilities For Asset Protection Specialist Washington D.C Resume
- Respond to requests for service during emergency situations and providing ongoing support and guidance to both employees and customers
- Partner with store management to implement an Asset Protection strategy aimed at maximizing sales while reducing shrink due to theft
- Utilize Closed Circuit Television for reporting and documentation purposes
- Ensure that the store is properly secured, including a review of emergency exits, dock doors, trash compactors, etc
- CCTV knowledge desired, but not required
8
Responsibilities For Asset Protection Specialist Resume
- Basic Microsoft Office program knowledge
- Discreetly observe customers, vendors, and employees in an effort to prevent loss
- Utilize a variety of resources to apprehend and process shoplifters
- Conduct investigations as needed
- Analyze reports to identify and reduce causes of unknown shrink
- Foster a collaborative and professional relationship with community organizations and local law enforcement officials to increase safety and security awareness and measures
- Experience hands-on experience in retail environment responsible for conducting investigations and surveillances
- Regularly conduct Asset Protection awareness seminars
9
Responsibilities For Asset Protection Specialist Washington D.C Resume
- Troubleshoot and make repairs to surveillance equipment as needed
- Maintain new store, relo and expansion lists for Asset Protection
- Manage payments of CCTV installations
- Download and supply video clips to Risk Management for worker’s comp and general liability cases
- Update SLM as needed for Asset Protection
- Excel, Lotus Notes, Showcase Queries
- Self-starter; ability to work alone
10
Responsibilities For Asset Protection Specialist Resume
- Utilize unique Loss Prevention technologies such as Talk Master to speak directly with donation thieves to prevent theft, GPS to track company assets, or POS modules to target and address register fraud
- Ensures shortage reduction and proper controls on key issues, and internal investigation resolution
- Document and Communicate Activities – Log all surveillance activities in a daily report. Input suspect and vehicle descriptions, license plates, asset into, and incident details, video recordings, etc. into the Loss Prevention Case Management System (LPMS)
- Strong written and verbal communication skills with ability to effectively collaborate with multiple business units and position levels to achieve desired results
- Advanced skills in implementing and maintaining facility access, fire detection, emergency and CCTV technology, as well as use of MS Office-Word, PPT, and Excel
- Sallie Mae site security program management (Sallie Mae facility oversight of location O&M (Operations & Maintenance) and enhancements of protective technical countermeasures)
- Apprehend individuals involved in illegal acts. Never endanger our customers and associates
- Partner with store personnel to assist with safety investigation. Work in a multi unit environment
- Assist the District Loss Prevention Manager with external and internal investigations as required
Related to Asset Protection Specialist Resume Samples
Global Mobility Specialist Resume Sample
Work Experience
• Work with relocation, tax and benefits information, which represents key aspects of the full life cycle of an international assignment
• Complete required documentation accurately and timely within established Immigration/Mobility processes and provide to relevant parties. Including but not limited...
Professional Skills
• Experience and subject matter expertise in...
• Proven analytical skills, including demons...
• Strong analytic skills in problem root cou...
Lab Specialist Resume Sample
Work Experience
• Training Field Service representatives to elevate skill sets to maximum levels
• Be the source of Instrument expertise within the Region
• Drive reliability improvements with FPM’s through trending analysis
• Install and verify proper operation of Abbot...
Professional Skills
• Able to demonstrate critical thinking skil...
• Strong interpersonal skills with experienc...
• Demonstrates exemplary time management ski...
Repair Specialist Resume Sample
Work Experience
• Instaan voor kwalitatieve herstellingen van de units (boards, displays, projectors, etc...)
• Het uitvoeren van een analyse & incoming inspection van het defecte toestel (systeem) , herstelling op componentniveau
• Verantwoordelijk zijn voor het bijhouden van de configura...
Professional Skills
• Inspection includes making sure product is...
• Excellent verbal communications skills wit...
• Snel kunnen wisselen van prioriteiten en t...
Pool & Beach Resume Sample
Work Experience
• Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order
• Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each i...
Professional Skills
• Competent in communication, creativity, in...
• Learning and Development – excellent train...
• Set up area prior to opening each day
Assistant Lab Resume Sample
Work Experience
• Gather information and documents to support the patient visit
• Be responsible for adhering to all policies, procedures and practice guidelines
• Promote teamwork with all members of the health care team
• Maintain complete, timely and accurate clinical...
Professional Skills
• Proven experience processing lab specimens...
• Demonstrated experience processing lab spe...
• Analytical skills necessary for any phlebo...
Associate, Facilities Resume Sample
Work Experience
• Records and reports all needed repairs; repairs as directed
• Adapt to company growth and new direction
• Availability to work O.T. hours particularly in support of employee churn moves
• Provide oversight for facilities maintenance programs
...
Professional Skills
• Good PC skills including Microsoft Excel, ...
• Experience in facility planning or facilit...
• Experience: 5 years of project and facilit...