Associate, .operations Support Resume Sample
Claudine Jaskolski
391 Krystel Expressway,
Houston,
TX
+1 (555) 445 9035
Work Experience
Special Operations Support Associate
07/2016
-
PRESENT
Philadelphia, PA
- Provide administrative support for the Finance Team’s three vice presidents (in NYC, Chicago and Denver), including scheduling meetings, strategically maintaining calendars, booking travel arrangements, completing expense reports, processing team invoices and other tasks as needed
- Prepare and consolidate participant’s billing information and coordinate chargeback
- Prior to the program, liaise with instructors to discuss logistics arrangements and ensure that requirements have been met
- Assisting in the arrangement of social events, end of course dinners, etc. as and when required
- Provide assistance to the trainers as required during the course, e.g. taking attendance, running simulations, operating equipment
- Any post course follow-up as necessary
- Ensure input VAT/ GST are accounted for accurately in accordance to the various SEA countries’ regulations
- Maintain and develop a control framework in which operations are conducted, in full compliance of WUBS policies and procedures
- Maintain full consideration of regulatory needs in compliance with WUBS audit requirements
Finance Associate, Operations Support
05/2011
-
03/2016
Los Angeles, CA
- Processing the settlement of foreign exchange products and reviewing daily control reports taking appropriate action where required
- Additional operational tasks to facilitate settlement of foreign exchange products
- Working with team members to maintain a culture of process improvement and provide additional support when required
- Engage with Operational areas, the Deealing Desk and other internal departments to resolve processing queries
- Excellent communication skills and an ability to interact at all levels
- Able to prioritise responsibilities and work under periods of pressure with minimal supervision
- A high level of accuracy with low volume of Investigations
- All payments effected within strict market and internal deadlines
Hmdo Operations Support Associate
12/2005
-
04/2011
San Francisco, CA
- High perception of service quality by client managers and clients
- Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs
- Responsible for creation and/or review of application CR’s
- Consultant for risk mitigationProvide approvals within established guidelines for interest rate exceptions, wires, overdrafts, memo posting transactions, and new account exceptions
- Assists designated supervisors with call monitoring, workflows, staff training and meeting service level standards
- Incumbent is responsible to provide work direction to staff as directed by the department supervisor
- As such, position is responsible for workflow, staff support and service level standards Monitor and act on departmental e-mails
- Assist in the development of desk top procedures and job aids. Assist in preparing/conducting monthly staff meetings
- Handling L1 monitoring and alert escalation
Education
Purdue University North Central
1999 - 2004
Bachelor's Degree in Communication
Professional Skills
- Excellent verbal and written communication skills, ability to work independently, make sound decisions, and have good analytical and problem solving skills
- Call Centre working experience with experience/knowledge in at least 2 of the following
- Position requires three to five years of Retail Banking branch experience and centralized work environment call center experience
- Position requires two to three years of Retail Banking Branch experience, centralized work environment or call center experience,
- Ensures excellent service experience for prospect and existing customers,
- Ensures excellent service experience for existing customers,
- Ensures excellent service experience for customers,
How to write Associate, .operations Support Resume
Associate, .operations Support role is responsible for research, training, finance, retail, travel, health, analytical, leadership, accounting, logistics.
To write great resume for associate, .operations support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Associate, .operations Support Resume
The section contact information is important in your associate, .operations support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Associate, .operations Support Resume
The section work experience is an essential part of your associate, .operations support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate, .operations support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate, .operations support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Associate, .operations Support resume experience can include:
- Excellent communication skills both verbal and written. Ability to work flexibly and on own initiative
- Effectively performs inbound and outbound phone calls,
- Communicates effectively with internal and external partners to ensure timely resolutions,
- Cover on administration tasks and effectively perform ad-hoc assignments
- Communicates effectively with internal and external partners to ensure timely resolutions
- Effectively performs offline tasks,
Education on an Associate, .operations Support Resume
Make sure to make education a priority on your associate, .operations support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate, .operations support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Associate, .operations Support Resume
When listing skills on your associate, .operations support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical associate, .operations support skills:
- Excellent verbal and written communication skills, ability to work
- Good experience utilizing Bank applications, Rumba, RCIF and OASIS including technical support. Perform account and client file maintenance
- Communicates effectively with internal and external business partners to ensure timely new customers onboarding,
- Target driven, strong focus in achieving joint agreed tasks
- Call Center experience, fast pace and centralized environment
- Learn and work with the best! - Rub shoulders with some of the most talented head honchos in the industry and learn invaluable experiences from them!
List of Typical Skills For an Associate, .operations Support Resume
1
Skills For Special Operations Support Associate Resume
- Ensures excellent service experience for customers
- Effectively performs offline tasks and projects,
- Excellent level of English and German, both written and spoken
- Previous Supervisory experience required
- Basic college education or equivalent work experience with emphasis in business, finance or information technology
- Managing of client accounting and support of internal Accounting/AR-Teams
- Dealing with after-Sales questions and direct handling of customer requests
- Create and setup customers’ profiles on multiple Payment Platforms (including award winning WU EDGE)
2
Skills For Finance Associate, Operations Support Resume
- Engage with Operational areas, the Dealing Desk and other internal departments to resolve processing queries
- Highly motivated and engaging team player and self-starter
- Call Handling Service Level Required
- Key accountabilities include ensuring service delivery in accordance to SLAs/KPIs and accuracy of data management
- Proceeds with analysis and verification of customers’ data in accordance with Anti-Money Laundering (AML) legislation and Global policy
- Monitor the progress of planned tasks and solve Job Scheduling related incidents and problems
- Fair knowledge about Win / UNIX OS and troubleshooting
3
Skills For Hmdo Operations Support Associate Resume
- Ownership and leading towards closure
- L1 monitoring (infrastructure)
- Provide a high level of quality customer service
- Average Call Handle Time 243 seconds
- Average Speed of Answer/LCW 59secs or less
4
Skills For Rohq-tlp-operations Support Associate Resume
- Average Hold Time 120 seconds
- Diploma in any discipline from a recognized institution
- Evaluation and inspection of all specific payment details
- Point of contact / Advisor for internal and external clients
- Extensive and regular collaboration with Sales-Team
- Close partnership with Investigations-Team
5
Skills For Operations Support Associate / Specialist Resume
- Investigation and correction of incorrectly routed or returned payments
- Genuine interest for innovation, technology and business
- Detailed knowledge of bank's systems, policies and procedures
- Flexibility and willingness to work additional hours when necessary
- Provides support to the team in line with Finance Ops Support & Services strategy
- To undertake all the roles and responsibility of the Helpdesk Operation executive
- To liaise and negotiate with the external vendor and solution provider on the contractual term which include, scope of work, service charges (<200K/year) and the term and condition
6
Skills For Associate Operations & Tech Support Resume
- Understands and follows company policies that apply to clients’ onboarding, compliance and risk management processes
- To execute and all THD related self-service AOP initiative and ensure the AOP target is met
- To execute THD related AOP initiative and monitor fault rate. This to ensure the yearly AOP target is met
- To supervise the THD Ops Support executives to ensure all the quality and timeliness of the project delivery (For P2 and above only)
- Responsible to deliver high quality and productivity results that meet the identified targets,
7
Skills For Wholesale Client Onboarding Global KYC Operations Support Associate Resume
- Proceeds with analysis and verification of customers’ data,
- Reviews customers’ documentation/information,
- Understands and follows company policies
- Responsible to deliver high quality and productivity results that meet the identified targets
- Build and update various backup schedules and associated MIS reports
- Reviews customers’ documentation/information
8
Skills For Associate, Operations Support Resume
- Understands and follows company policies that apply to credit administration, compliance and risk management processes
- Ensure all accounts meet Know Your Customer (KYC) /Customer Due Diligence (CDD) requirements in accordance with Anti-Money Laundering (AML) legislation and Global policy
- Teller /Branch experience
- Deliver support during Releases and Applications Tests
- Identify, investigate and report of suspicious activity on accounts where necessary
9
Skills For Associate Operations Support, Sydney Resume
- Give feedback to the SME groups on the Jobs Scheduled, Daily SOP’s and Health Checks
- Work in shifts with 24/7 support
- With regards to the continuous quality-improvement
- Identify and implement improvements that contribute to a quality-increase of the GNOC service @ Sabre
- Respect and apply the Sabre ITIL processes
10
Skills For Treasury Operations Support Associate Resume
- As such, position is responsible for workflow, staff support and service level standards
- Monitor and act on departmental e-mails
- Answer inbound calls to support internal branch operational and new
- Facilitate settlement of foreign exchange products
- Complete deviation assessment, root cause analysis, risk assessment and where
- Develop, Monitor and maintain plans for CAPA actions and short term low capital
- Transfer Rate 5% or less
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