Associate Relations Manager Resume Sample
Olaf Toy
96966 Oberbrunner Station,
Philadelphia,
PA
+1 (555) 501 3304
Work Experience
Associate Relations Manager
02/2017
-
PRESENT
Houston, TX
- Develop and continually design policies, programs and practices that align with organizational values and business objectives and help foster positive working relationships
- Collaborate with HR Business Partners, the U.S. Associate Relations Manager, global HR stakeholders and the Associate Relations Vice President to ensure policies and practices support our Business Strategy and People Strategy
- Design specific business unit solutions as needed
- Assist with developing and maintaining the overall Associate Relations strategy
- Maintain knowledge and insight of country, state, and local legal requirements by studying existing and new legislation, reviewing industry trends and advising management on needed actions
- Provide leadership and guidance on associate relations issues, problem solving, regulatory compliance and litigation avoidance
- Resolve complex issues and legal charges as needed
Associate Relations Manager Trainee
12/2010
-
11/2016
Houston, TX
- Provide consultation services to HR Business Partners regarding interpretation of Company policy to assist in ensuring policies and practices are followed consistently and fairly
- Responsible for designing, implementing and evaluating common solutions that attract, retain and optimize the associate’s employment experience. Such programs/plans include but are not limited to: Corporate Social Responsibility, Onboarding and Off-boarding
- Lead, direct, evaluate and develop a team of HR professionals to ensure HR strategy is implemented effectively, within budget and complies with all regulations
- Develop and manage departmental budgets, ensuring compliance with corporate strategies
- Proven accounting skills
- Proven ability to handle confidential, non-public or otherwise restricted information with integrity
- Proven advanced technical skills (Microsoft Excel, Access, Project, etc.)
- Project management skills; project management certification (Process Master or Green Belt)
- Consults with business partners to align human resources strategy and programs with the organization’s strategy while supporting the company’s mission, vision and values
Manager, Associate Relations
01/2004
-
08/2010
San Francisco, CA
- Three years’ experience as a Manger or Director of Human Resources in a hotel company
- Design/administer division’s compensation planning process to ensure consistency, compliance and support of company’s strategy
- Support administration of division’s annual equity awards
- Labor Relations or comparable experience; benefits or compensation administration experience
- Promote positive associate relations and manage store retention efforts by establishing and maintaining strong business partnerships with store management (including conducting huddles and listening sessions)
- Ensure store compliance with all company policies, practices, legal requirements, and ethical procedures
- Demonstrate good judgment and discretion while solving problems and making decisions regarding compensation and hiring recommendations and policy interpretation
- Manage and lead the career track process for development of key leadership within the store
Education
Kansas Wesleyan University
1999 - 2003
Bachelor's Degree in Psychology
Professional Skills
- Excellent relationship building, coaching, and collaboration skills to work effectively with teams throughout organization
- Strong analytical skills to demonstrate the impact of Associate Relations on overall business results
- Influencing skills and ability to deal with difficult or emotional situations effectively
- Excellent listening, questioning and problem solving skills
- Strong interpersonal skills with ability facilitate consensus, drive decisions, and influence
- Excellent interpersonal, customer service, and communication skills
- Proficiency in regulations and company policies, and research skills to keep pace with changing regulations
How to write Associate Relations Manager Resume
Associate Relations Manager role is responsible for research, database, interpersonal, payroll, training, recruiting, security, compensation, accounting, reporting.
To write great resume for associate relations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Associate Relations Manager Resume
The section contact information is important in your associate relations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Associate Relations Manager Resume
The section work experience is an essential part of your associate relations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate relations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate relations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Associate Relations Manager resume experience can include:
- Proven consulting, leadership and negotiating skills
- Strategic mindset with strong problem solving and analytical/synthesis skills
- Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills
- Think strategically and objectively to effectively translate HR strategy into actionable and compliant policies and procedures
- Experience management/leadership experience on a HR team
- Coach managers on AR issues; define skills training (e.g. conflict resolution and communication) and direct associates to relevant policies, documentation, etc
Education on an Associate Relations Manager Resume
Make sure to make education a priority on your associate relations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate relations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Associate Relations Manager Resume
When listing skills on your associate relations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical associate relations manager skills:
- Seasoned and proven skills in managing difficult employee relation situations, Conflict Management, employment law, influence skills
- Solid presentation, partnering and collaborations skills
- Demonstrated good judgment solving problems and making decisions
- Prior experience leading the design and development of global employee relations policies, practices and programs
- Prior experience conducting investigations of employee relations issues of moderate complexity required
- Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels including Executives
List of Typical Experience For an Associate Relations Manager Resume
1
Experience For Associate Relations Manager Trainee Resume
- Review policies and procedures that support the associate experience
- Move freely about the store, with occasional bending and lifting as a contributor to various operational functions
- Train department managers on conflict resolution, sexual harassment, performance management and performance counseling
- Manage counseling steps and terminations for fairness and consistency
- Oversee the administration of payroll processing and benefit enrollment support
- Assist in coordinating regional activities related Fidelity’s Ambassador Program
- Influence managers and associates to display the behaviors that drive positive culture
2
Experience For Division Total Rewards & Associate Relations Manager Resume
- Handle sensitive information with extreme confidentiality
- Five years of experience as a human resources generalist/compliance specialist or related job experience, having dealt with a variety of employment and compliance issues
- Manage the corporation's Service Award Program and Retirement Gift Program, coordinating vendor relationships in negotiating service contracts and/or rendering overall account analysis. Manage communications with managers and employees, as well as appropriate departments, to effect timely and accurate reporting and issues resolution
- Manage the ongoing process of reporting and analyzing Code of Ethics violations, using the data to identify and recommend enhancements to the reporting process and, where applicable, to the Code of Ethics online course
- Manage the warehousing of all employees' medical records, ensuring timely and accurate indexing of documents for use by the Regional Employee Relations offices and Benefits Administration. Working with IT, stay abreast of technology changes in the FileNet system that might impact medical records storage or retrieval
- Manage the process of updating Human Systems policies. Working with Compensation and Benefits, manage the coordination of changes to the Human Systems Policy Manual into the EXCELLENCE Employee Handbook
- Stay abreast of industry practices within the respective area of management
- Proactively seek knowledge of both industry and functional specialty researching best practices, legal developments, emerging trends, technological advancements and benchmark comparison’s in order to create HR practices that are best in class
- Anticipates people-related requirements and diagnoses structures, processes, and policies to improve individual and organizational performance
3
Experience For Manager, Associate Relations Resume
- Utilizes organizational resources, best practices, and market scans to create insights on a broad range of strategic and operational human resource issues that support the business strategy
- Enforces site-specific guidelines on HR policies in respective LOB assigned
- Partners with business leaders to grow diverse leadership, talent, and technical capability pipelines of the business
- Coaches LOB leaders and strategic talent to develop and enhance their personal leadership style and performance to improve business results
- Investigate and resolve manager and associate issues
- Help managers, associates, and business leaders reconcile conflicts and disputes
- Review departmental case data to identify trends and recommend action plans for business units to implement
4
Experience For Manager Associate Relations Resume
- Partner with the line of business Human Resources Consultants to enhance people manager capabilities
- Act as role model and champion for Capital One values
- Knowledge of employment law and employment practices
- Participates as a key member on Local Business Team as assigned.Supports and promotes the Company’s Diversity initiatives at assigned facility/facilities and ensures compliance
- Provides facility-level support regarding the Company’s compensation and benefits practices.Ensures internal equity and that compensation practices are market competitive
- Partner closely with Asset Protection to gain knowledge of store compliance and support corrective actions and terminations
- Develops effective relationships with business partners and supports their needs in a manner consistent with overall Company and functional objectives. Coaches and counsels GOMs/DSMs on tactical issues and sensitive associate relations issues. Assists in the coaching and development of local leadership
- Promotes solid associate relations using Associate Relations Plans coupled with effective Total Communication Plans. Proactively identifies issues and concerns and creates/implements corrective plans of action
- Understands employee population and how HR can provide value added services. Ensures the effective implementation of HR plans, projects and programs to positively impact the results of their assigned locations
5
Experience For Associate Manager State Relations & Regulatory Compliance Resume
- Coordinates and conducts effective training programs as directed. Identifies training and development needs of associates supported
- Participates as a key member on Local Business Team as assigned. Supports and promotes the Company’s Diversity initiatives at assigned facility/facilities and ensures compliance
- Provides facility-level support regarding the Company’s compensation and benefits practices. Ensures internal equity and that compensation practices are market competitive
- Discuss associate relations issues with field HR and management to determine best course of action and solutions
- Provide associate communication plans for various HR programs, policies, and procedures
- Ensure compliance to company HR policies and procedures
- Manage monthly communications (written or verbal) on policy and procedures updates and any new programs
- Conduct follow up exercises to evaluate the progress of associate relations plans, audits, etc
- Participate in labor contract negotiations
6
Experience For Associate Relations Administrative Services Support Manager Resume
- Coordinate the facility shutdowns
- Coach and advise HR Business Partners, line managers and associates
- Provide professional counsel to associates and managers in matters of policy interpretation and applicability
- Serve a corporate expert in matters of HS policy and procedure interpretation
- Encourage positive career growth and individual development efforts for all associates through Performance Development Program and training efforts. Affirm corporate commitment to Affirmative Action and counsel managers in how to meet diversity expectations
- Consultative skills; the ability to coach and develop Associates
- Human Resources experience
- Experience in a supervisory position
7
Experience For Regional Associate Relations Manager Resume
- Demonstrated expertise with regional (US /Canada or EMEA or LATAM or APAC) employee relations rules and regulations required
- Investigating, analyzing and making appropriate recommendations regarding complex employee relations issues; exercise influence appropriately
- Interpreting and communicating policies with Associates and managers in the organization
- Investigate associate relations concerns ensuring equity, fairness and consistency. Provide guidance and recommendations for problem resolution
- Serve as the focal point for authorizing involuntary termination decisions with managers before such actions are taken. Review and authorization includes identifying and evaluating potential risk
- Conduct internal investigations resulting from associate complaints, Ethics Hotline calls, and management concerns. Report findings along with recommended solution/action.
- Responsible for the creation and delivery of training related to employment law and HR compliance matters
- Work independently to manage designated employee relations case load within established guidelines utilizing sound judgment
- Respond to questions and provide support on general human resources related practices, policies and
8
Experience For Associate Label Relations Manager Resume
- Conduct compliance-related investigations and associate relations investigations of associate complaints and
- Conduct fair, neutral, timely investigations and provide guidance related to conflict resolution, disciplinary action and/or termination pertaining to, but not limited to
- Strategic and tactical thinker who learns quickly
- A self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision; a high energy, results-oriented individual who takes initiative and, accepts accountability
- Drive diverse viewpoints to consensus
9
Experience For Public Relations Senior Associate / Manager Resume
- Knowledge of music industry and digital media landscape
- Uses both logic and intuition to reach appropriate conclusions
- Listens to others; respects their differences
- Utilize a PC to communicate, track trends and retrieve relevant information
- Leadership and associate development abilities
- Schedule flexibility/availability appropriate to meet business needs
- Knowledge of local, state and federal regulatory requirements related to employee relations and legal obligations of employer/Associate relations for the region
10
Experience For Corporate HR Manager, Associate Relations Resume
- Acts with objectivity, fairness and impartiality
- Exhibits sound judgment, high integrity, and courage
- Process and continuous improvement orientation
- Work comfortably across organizational boundaries, and quickly gain the credibility and respect of Associates at multiple levels
- Directly manage select music labels
List of Typical Skills For an Associate Relations Manager Resume
1
Skills For Associate Relations Manager Trainee Resume
- Identify data requirements, metrics to measure, and reporting needs to track AR issues effectively
- Progressive human resources management experience with 3+ years of experience managing associate relations/compliance activities
- Exceptional verbal and written communication skills to interact with ascena’s leaders, HRLT and associates
- Demonstrated understanding of ascena’s business strategy and how it correlates to Associate Relations
- Four or more years of experience working in Human Resources preferably Labor Relations
2
Skills For Division Total Rewards & Associate Relations Manager Resume
- Experience working in databases and data analytics
- Demonstrated knowledge in all applicable Local/State HR Laws
- Resourceful, highly organized, and able to prioritize
- Weigh and manage priorities and multi-task
- Experience working in a team environment and collaborating with multiple stakeholders
3
Skills For Manager, Associate Relations Resume
- Experience with resolving employment-related issues
- Experience in the areas of associate relations
- Form strong partnerships and collaborate with all levels of the organization
- Communicate, persuade and make effective formal presentations
- Experience, preferably in the field of sales and/or government / legislative affairs
- Experience with vendor management, account management or sales
- Five (5) years' of experience in Human Resources or Law required
- Conduct thought investigation to gather appropriate evidence and determine precedence
4
Skills For Manager Associate Relations Resume
- Gather feedback; Monitor and evaluate the effectiveness of process
- Proven top-tier B2B media relationships
- Client management experience
- Plan and execute numerous marketing efforts, analyzing site promotion performance and making recommendations on marketing plans
- Incumbent could spend time traveling on multiple days throughout the Division visiting retail units, attending hearings and arbitration, etc
- Coach managers regarding hiring, terminating, labor laws, etc
- Expertise supporting and/or managing a centralized AR function in partnership with a third party provider (i.e., MSP) at another organization
- Data-driven approach to enhancing AR and reducing HRBP time spent on HR issues
- Resolve manager and associate issues by acting as a coach and providing guidance
5
Skills For Associate Manager State Relations & Regulatory Compliance Resume
- Assist GOM’s with developing communication plans as part of the overall associate relations plan to include planning, content, method and technique
- Provide support and participate in countering labor organizing campaigns
- Responsible for evaluating and addressing concerns, issues and inquiries escalated from the Human Resources (HR) call center or client group
- Adept at flexible and creative problem-solving to resolve complex associate relation issues
- Clear understanding of regulations and legislation compliance requirements
- Capacity to proactively interact with ascena leadership and associates to engage them in dialogue regarding people and business needs
- Confidently facilitate conversations between people with differing views and backgrounds
- One consistent approach to addressing AR issues
- Increased rigor around tracking of AR issues
6
Skills For Associate Relations Administrative Services Support Manager Resume
- Knowledge of auto industry or manufacturing
- Remains flexible and responsive to changing conditions
- Use computer and other communication systems required for performing functions
- Use computer and other communication systems required for performing job functions
- Be highly team-oriented, willing to lead change for the betterment of the function / ADP
- Track content availability in collaboration with Operations and Marketing teams
- Support new release planning and launch
7
Skills For Regional Associate Relations Manager Resume
- Train and coach others including mid to high level managers
- Review and analyze criminal background reports, past and current employment, drug and alcohol testing
- Provide restructuring support to HRBPs
- Location is flexible, so long it is in one of our corporate Headquarters or Distribution Center offices. Targeting Duluth, MN is possible
- Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
- Partner with other departments such as Legal and Security to ensure legal and regulatory compliance while identifying solutions
- Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc
- Provide associate relations support to field HR and associates in policy interpretation, enforcement, counseling, etc
8
Skills For Associate Label Relations Manager Resume
- Prepare monthly status reports for staffing and other field HR related issues
- Conduct Associate Relations Audits for facilities to assess current state of associate relations and evaluate potential for labor organizing campaigns
- Assist GOM’s with developing associate relations plans
- Investigate and resolve associate complaints involving harassment, discrimination and other related issues
- Deliver capability building programs for line managers, HR Business Partners and call center
- Identify and assess negative performance trends and partner with HR Business Partners and line managers on improving the talent profile of the organization
- Flexible to travel, sometimes on short notice
9
Skills For Public Relations Senior Associate / Manager Resume
- Coordinates investigations of grievances, EEO (sexual harassment, unlawful discrimination), wage & hour, hotline (associate relations) and evaluates Loss Prevention’s investigative report and resolves or makes recommendation to management and HR/LR Leads. Prepares position statements and agency responses
- Coordinates investigations of grievances, EEO (sexual harassment, unlawful discrimination), wage & hour, hotline (associate relations) and evaluates Loss Prevention's investigative report and resolves or makes recommendation to management and HR/LR Leads. Prepares position statements and agency responses
- Make administrative and procedural decisions and judgments on sensitive, confidential matters
- Build deep and influential partnerships throughout ascena’s brands/segments/corporate functions
- Collect, interpret, and translate data as well as evaluate and use information to enhance HR services for the business
- Communicate effectively with ascena leaders, managers and associates to successfully conduct investigations in a manner congruent with ascena’s culture and delivering the best associate experience possible
- Skill in identifying trends and patterns to proactively address root cause issues impacting the work environment
- Abilities to leverage quantifiable data to demonstrate tangible results
- Modify own behaviors and approaches to address diverse needs to reflect ascena’s culture of growth
10
Skills For Corporate HR Manager, Associate Relations Resume
- Appropriately push back and challenge the status quo
- Apply policies and procedures to resolve associate relation issues in a timely manner
- Interpret Local/State HR Laws and Regulations to ascena’s daily business needs into an applicable framework
- Highly proficient in Microsoft Office software; ability to utilize other technologies for case management and HRIS
- Travel, typically on short notice, (manager, specifically) to physically support complex investigations
- Reduced risk to business & potentially, legal fees
- Maintaining a working knowledge of Operating Companies’ retail and wholesale trade programs and providing input on future programs based on your knowledge of current and future state and local regulations
List of Typical Responsibilities For an Associate Relations Manager Resume
1
Responsibilities For Associate Relations Manager Trainee Resume
- Enhanced associate experience
- Drive continuous improvement in digital music operations
- Identify meaningful insights and create localized recommended action plans from historical data
- Develop standardized global AR policies, processes, framework, templates, FAQs, guidelines, etc
- Investigate current tools and technologies used, and select global standard to be used across ascena
2
Responsibilities For Division Total Rewards & Associate Relations Manager Resume
- Provide advisory support in the resolution of AR issues (disciplinary and grievances), and hands-on support of sensitive or complex AR issues/investigations
- Manages Tier 3 case management
- Collaborate closely with Asset Protection, Legal, and Internal Audit on complex investigations
- Analyze AR reports to draw insights and develop and implement continuous improvement initiatives (policy, process, tools, automation, HR interventions, etc.) to evolve scope of team responsibilities
- Handle highly complex/sensitive investigations that require in-person support
3
Responsibilities For Manager, Associate Relations Resume
- Documentation of AR issues
- Provides labor relations guidance to HRBPs in partnership with Legal
- Cross train with department Compliance Manager for collaborative coverage
- Serve as the technical resource on special projects, providing knowledge and skills related to process flow, database development and enhancement, survey development and analysis, etc. Stay abreast of new technology or enhancements in current technology, which might aid in the improvement of Employee Relations Administrative Services processes / service delivery
- Serve as the liaison between BB&T and the third-party unemployment insurance vendor to ensure appropriate handling and closure of unemployment claims issues. Work with the appropriate Regional Employee Relations Manager to respond to any disputes related to claims resolution with the vendor. Analyze the effectiveness of vendor services and oversee needed service quality initiatives
- Provide focus on legal and regulatory compliance issues, helping managers to understand the regulatory risks involved in non-compliance. This includes such issues as civil rights, wage and hour regulations, safety, confidentiality, Family and Medical Leave Act (FMLA), Equal Employment Opportunity Commission (EEOC), Americans with Disabilities Act as Amended (ADAAA), Harassment, Whistleblower, etc
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