Banking Operations Resume Sample
Enola Cole
1735 Daryl Mountains,
Dallas,
TX
+1 (555) 482 8405
Work Experience
Banking Operations Specialist
07/2015
-
PRESENT
Phoenix, AZ
- Managing a portion of the team’s daily deliverables, assisting with tasks and acting as senior point of escalation where appropriate
- Monitor and develop risk framework to meet goals established in management business plan. Creation and development of Key Risk Indicators (KRI’s)
- Understand the controls associated with the settlement of cash flows, such as client money implications, funding & settlement deadlines, etc.
- Experience with handling difficult situations / decisions as it pertains to personnel
- Independent and detail-oriented approach to work, outstanding sense of personal responsibility, and discretion
- Support a high quality dispute resolution process, Investigation and reconciliation of client portfolios aligning MTM’s
- Relationship management – daily engagement with key client’s managing the onboarding process and managing client expectations
- Relationship management – daily engagement with key client’s managing the new business process and managing client and stakeholder expectations
Banking Operations Analyst
09/2009
-
05/2015
San Francisco, CA
- Review HealthEquity’s generated ACH files prior to submission for accuracy and suspicious activity
- Manage card fraud claims with our third party vendor to ensure accuracy and completion
- Manage the check copy and ACH trace queues
- Review large dollar deposit report and place extended funds availability holds when necessary
- Review and enhance process documentation
- Innovate through continuous process improvement
- Develop and maintain support processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives
Junior Banking Operations Analyst
12/2006
-
08/2009
Los Angeles, CA
- Monitor the reactivation process
- Participate in cross-training on other regulatory and legal functions
- Identify and track KPI’s and KRI’s
- Produce management presentations and analysis to support our Business Partners
- Design, report and analyze key performance measures or drivers. Responsible, together with offshore team, to produce and drive improvements in regional Ops metrics and MIS reports. Metrics include: volumes, quality/accuracy, timeliness, productivity/efficiency and risk & control
- Assist in monitoring of aged AR & AP, unreconciled nostro positions, balances on suspense accounts and EF&Ls
- Identify & help drive process improvement opportunities both within the MIS function and within Operations
- Co-ordinate and react to multiple ad-hoc requests from Product, Sales, Ops, PMO & Tech
- Support Operations Finance Business Manager on various projects and requests, including those financial in nature
Education
University of Phoenix - Chattanooga Campus
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Multi-task with good analytical and planning skills to effectively manage changing priorities
- Analytical skills / Organizational / Planning skills
- Strong verbal and written communication skills with ability to communicate effectively at different levels of the organization
- Strong organizational skills and ability to manage multiple workflows and priorities at a time
- Demonstrated track record with strong organization skills, especially project management concepts
- Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining
- Strong writing, editing, proofreading, layout and design skills are essential
How to write Banking Operations Resume
Banking Operations role is responsible for english, organizational, analytical, interpersonal, german, organization, listening, excel, research, design.
To write great resume for banking operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Banking Operations Resume
The section contact information is important in your banking operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Banking Operations Resume
The section work experience is an essential part of your banking operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous banking operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular banking operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Banking Operations resume experience can include:
- Highly focused and results-oriented in supporting sometimes complex, deadline-driven operations: able to identify goals and priorities and resolve issues in initial stages
- Possess strong networking, written and verbal communication skills; capable of building cross-team relationships
- Service level agreements. Ability to effectively manage a pipeline of credits, independently prioritizing activities
- Possess organizational skills with the ability to prioritize work while working under pressure
- Strong analytical skills to review and analyses information/ situations to identify, articulate the issues on hand and propose solutions
- Strong MS Office / iGrafx skills would be an asset
Education on a Banking Operations Resume
Make sure to make education a priority on your banking operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your banking operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Banking Operations Resume
When listing skills on your banking operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical banking operations skills:
- Has strong leadership skills to lead and drive initiatives – strong presence with the ability to influence effectively at the most senior levels
- Excellent time management, organizational and prioritization skills, and ability to balance multiple priorities
- Solid prioritization skills including ability to multi-task to work with multiple deadlines
- Strong interpersonal skills both verbal and written (good communicator, procedure writer)
- Strong analytical skills, including thorough understanding of how to interpret customer business needs and translate them into operational requirements
- Strong negotiating and leadership skills, having been a manager of managers
List of Typical Experience For a Banking Operations Resume
1
Experience For Banking Operations Specialist Resume
- Good communication & presentation skills (verbal & written)
- Demonstrated ability to create and manage effective, productive professional relationships that stimulate and support business performance
- Arrange funding and/or break funding with Treasury prior to the cut off time
- Good understanding of Reg CC funds availability policies
- Experience processing ACH transactions
2
Experience For Banking Operations Analyst Resume
- Manage a team of three executing day-to-day Written Supervisory Procedure validations and other governance/control documentation
- Risk and Opportunity tracking to ensure effective use of resources (both heads and dollars) across the organisation
- Experience in treasury, banking platforms and Oracle is highly recommended
- Closely cooperate with middle-office and data providers
- Ensure accurate and timely bookings of clients’ settlements to improve and optimize the client service experience
- Proven ability to communicate and interact with senior level management
- Excellent verbal and written command
- Perform and document initial review for Written Supervisory Procedure validations
- Closely cooperate with middle-office and international data providers
3
Experience For Cib-banking Operations Resume
- Proactive day to day management and prioritization of tasks as required by the lead Business Manager and COO
- Experience in Financial Services, Payment Cards, Retail, or Vendor Management roles
- Improvements development and implementation to optimize efficiency and effectiveness in operations processes
- Help to prioritize the work of others and serves as a senior resource to, mentors & supervises others
- Highly motivated and is team-oriented. Strong analytical ability to expedite moderately complex problem resolution
- Experience with FaCT, AFS, Relay, Content Manager, Mainframe, Shaw, are all pluses
- Lead customer journey events to improve customer experience outcomes
- Able to work independently with strong teamwork values
- Working with Digital & technology team on delivering higher process automation and working on improving digital capability/adoption agenda
4
Experience For Business Banking Operations Credit Associate Resume
- Handling of marketing materials as defined by the Issuing Bank and NetSpend policies and procedures, in accordance with defined service levels
- Delivering new reporting solutions and efficiencies
- Bring new ideas to develop solutions for reducing manual activities
- Billing processing for escrow transactions
- Monitoring of Clearing Channels
- Processing of incoming EURO and non-EURO credits
5
Experience For SVP, Mortgage Banking Operations Resume
- Founding request and /or Cash Pooling
- Ensuring client data protection
- Understanding of custody service
- Managing Key Global Controls and MI environment
- Working on process improvements across the department
- Understanding of types and full life-cycle of financial instruments
6
Experience For Manager, Banking Operations Resume
- Handling of client requests in English and German
- Work with Hiring Managers, Finance, HR and Sourcing teams to support headcount planning, reporting and on boarding activities
- Evaluate, improve and/or maintain existing processes, procedures and reporting practices, understanding the reporting needs of the end user
- Highly motivated and determined individual who is committed to leading the transition to fully digital Consumer Banking Operations
- Mature and ability to work across different stakeholders and work teams, negotiating and communicating with management on significant operations issues
- Familiar with reading and interpreting legal documentation
- Work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering
7
Experience For Analyst, Banking Operations Resume
- Have process orientation and a sound understanding of banking regulations and practices across regional geographies
- Assist in processing payments and PDN’s and providing Closure Letters
- Is responsible for conducting performance management and career development processes, and staffing and disciplinary actions
- Is adaptable and maintains flexibility in completing tasks in an ever changing workplace
- Deep understanding of operational risk; banking operations processes; custody service
8
Experience For Banking Operations Manager Resume
- Budget projections, tracking to financial/headcount targets and communicating results internally to SSBO and externally to the supported businesses
- UAT testing, identifying solutions to remediate defects
- Timely billing if applicable and process all incoming funds for fees, principal and interests
- Investigate and resolve pending items in Cash Accounts, Past Dues and Break-funding charges
- Monitor Bank responses on Product Marketing pieces for Netspend internal review and processing
- Knowledge of SBA processing and real estate secured lending is required
9
Experience For Global Consumer Banking Operations Lead-bahrain Resume
- Maintain/update electronic credit files within Content Manager for processing and underwriting in accordance with all Policies and Procedures
- Manage and coordinate regular management team meeting agenda and minutes, and assist in special projects, team events, and team recognition events/meetings
- Gather, track, monitor, report and distribute data/information, supporting the BSC (Business Service Centre) and GBSC (Global Business Service Centre)
- Assists with the development and successful implementation of systems, processes and projects changes for the Banking Operations group
- Works directly with external clients and internal business partners for onboarding of new clients, new technology implementations and special projects
- Responsible for receipt and posting of cash receipts,
- Participate in high level business initiatives and assist with all levels of reporting
- Coordinate and help drive successful delivery of global projects with exposure to CIB Banking Operations management team
10
Experience For Risk Management VP-shared Services & Banking Operations Resume
- Excels in a dynamic and changing environment and has an ability to grow and keep pace with rapid changes in business and technology
- Resourceful in formulating solutions in unknown situations
- Actively participate in Design Authority activities, propose adoption of new standards and technologies to bring new
- Production and distribution of global reporting
- Coordinate margin call satisfaction with branches while protecting the Banks
- In case of short fall, verify values in loan monitoring systems against loan
List of Typical Skills For a Banking Operations Resume
1
Skills For Banking Operations Specialist Resume
- Solid Excel skills and comfortable using Excel spreadsheets
- Apply analytical skills for effective problem solving
- Excellent understanding of project management framework and skills
- Strong planning, organisational and analytical skills
- Strong interpersonal communication skills in order to deliver consistent feedback, coaching and support to associates
- Strong analytical skills to understand business requirements and propose solutions
- Good conflict management/resolution skills
- Strong communication skills and ability to expose own ideas clearly
2
Skills For Banking Operations Analyst Resume
- Excellent teamwork, communication and presentation skills
- Solid PC skills (Microsoft Packages – Word and Excel)
- Excellent communication and organizational skills and can be relied upon to make quick, accurate and precise decisions
- Excellent, project management, organizational, oral and written communication skills are required
- Effectively share knowledge and demonstrate subject matter expertise with team members
3
Skills For Cib-banking Operations Resume
- Excellent written and interpersonal communication skills in English
- Commercial loan operations experience and 3-5 years prior related customer service with SBA experience
- Highly-effective written and oral communication skills
- Good control skills
- Proven working experience in status reporting, data analytics and building reporting dashboards
- Good understanding of Reg CC funds availability policies. Experience processing ACH transactions
- Problem analysis and resolution skills (critical thinking ability)
- Computer skills including: Word, Excel, Power Point, SharePoint, Visio, outlook
- Proficient English Language Speaking Skills
4
Skills For Business Banking Operations Credit Associate Resume
- Strong subject matter expertise in Unsecured Lending products and operational processes with more than 8 years of relevant experience
- Good working knowledge of IBS Insight, Vsoft, Synergy, Exceptions Desktop or equivalent experience
- Collaborative, partnership, and influencing skills; ability to work with global teams and people at different levels
- Demonstrated experience in leading organizational transformation and change management
- Problem solving and problem resolution skills at a functional level
- PC skills (Microsoft Packages – Word and Excel)
- Advanced MS Office skills (Word, Excel, PowerPoint, Project)
- Advance Microsoft Excel skills (pivot tables, macros, look-up functions, etc.)
5
Skills For SVP, Mortgage Banking Operations Resume
- Effectively liaise with relationship managers, legal counsel, third party vendors, and external customers to address and resolve issues
- Prior experience of financial industry useful particularly listed derivatives and collateral business
- Work experience, financial services/mortgages/fixed income experience
- Serve as first point of escalation for procedural and technical issues, and coach staff to effectively resolve the issue
- Effectively multitask various customer requests and adhere to business service level agreements
- Able to effectively influence others at all levels
- Proven ability to prioritize, multi-task and work well under pressure
- Technical knowledge and experience in MS Office, particularly Excel (good practical knowledge required)
6
Skills For Manager, Banking Operations Resume
- Experience with payments in Shared Services and Customer Service Experience
- Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all
- Prior related customer service with SBA experience
- Works effectively as a team member but also works independently
- Prior experience in Payment management, Fraud prevention, Taxes, & General claim payment knowledge
- Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of management
7
Skills For Analyst, Banking Operations Resume
- Developing experience in the banking operations industry
- Prioritizing tasks within your area of responsibility
- Responding to client queries in a timely and accurate manner/provides excellent level of customer services
- Demonstrated ability establishing credibility with business executives, along with presenting to and influencing senior
- Strong learning ability in picking new banking product terms, features and characteristics
8
Skills For Banking Operations Manager Resume
- To changing and/or competing priorities
- Solid end-to-end understanding of consumer lending products, particularly in the area of operations and technology
- Perform research and validation on Business Banking loans to ensure accurate reporting and process execution
- Drive tactical and strategic execution of key initiatives managing multiple projects taking appropriate action to ensure timely and effective program oversight
- Solid knowledge and understanding of the following software applications; Access, SharePoint, Excel and Word
- Experience in program/ project management, process engineering or strategy within a financial services or operations environment
9
Skills For Global Consumer Banking Operations Lead-bahrain Resume
- An ability to lead a team would be beneficial along with experience working in either an Issuer Services, Securities or Cash group
- Strong process, manufacturing, or technical background with an ability to understand work flow and throughput through the operation
- Proven ability to meet deadlines and work in fast-paced environment while managing activities of more senior people within work streams
- Project Management – Solid understanding of Project Management principles and ability to deliver projects independently
- Demonstrated ability to drive technology project success leveraging both Waterfall and Agile methodologies, values, and
- First work experience in the trading business
10
Skills For Risk Management VP-shared Services & Banking Operations Resume
- Strong Working knowledge of Outlook, Word, and Excel
- Proven track record in managing projects to meet timelines within budget
- Proven track record of managing a team to drive best in class operational processes, both from governance and line management roles
- Passionate & resourceful in problem solving with strong execution abilities
- Bank Operation experience is required that would include Treasury Management, Deposit Operations, Imaging Operations, or Card Management is required
- Collaboration – interface with other divisions and departments in implementing standards and processes to support effective control environment and management
- Strong problem solving abilities and a keen eye for attention to detail
List of Typical Responsibilities For a Banking Operations Resume
1
Responsibilities For Banking Operations Specialist Resume
- Excellent communication skills, fluent in English (written/verbal
- Relevant experience in ACH payment processing, cheques processing, account reconciliation, etc
- Experience across Consumer Banking
- Forge solid working relationships with the client’s back and middle office teams
- Experience in Cleared Derivatives (Futures and Options) is preferable
- Solid spoken and written English
- 2 – 3 years’ experience in a financial industry operations environment required
- Handling complex processing with process exceptions, clearance, servicing and settlement of deals
- Working with enthusiastic and interesting people!
2
Responsibilities For Banking Operations Analyst Resume
- Monitoring of first notice and last trading dates for open positions on client’s books
- Supporting new business initiatives
- Performing letters to Clients with given choices
- Monitoring receipt of cash and stock and work queues
- Understanding the business areas supported by the group and managing the workflow
- Willing to stand up for their ideas within appropriate guidelines
3
Responsibilities For Cib-banking Operations Resume
- Working knowledge of Commercial Credit Policy as it pertains to Credit File requirements
- Understanding of Derivative products, and the lifecycle event of such transactions would be an asset
- Derivatives Operating: Control and Monitoring of Settlements and Reconciliations, Local Regulatory Reporting
- Familiar with reading and interrupting legal documentation
- Proactive approach in identifying potential problems and discrepancies while evaluating the root cause
4
Responsibilities For Business Banking Operations Credit Associate Resume
- Leads technical projects from initiation through implementation including phases such as planning, analysis, design
- Support the incoming telephone calls to the LAL Operations hotline adhering to script guidelines
- Conduct regular meetings with existing providers to share bank performance data and address new or changing opportunities/issues with the bank
- Perform EOD pricing and analysis and liaise with various groups for completing MTM process
- Correspond and process information from third party Custodians to insure that Credit Suisse’s interest in the underlying loans is perfected
- Active monitoring of units productivity, quality and service level to insure all daily goals are met
- FX Cash including Spot, Forwards, Non-Deliverable Forwards (NDF)
- FX Derivatives including Options, Exotic Options, Non-Deliverable Forwards (NDF), Non-Deliverable Options (NDO)
5
Responsibilities For SVP, Mortgage Banking Operations Resume
- Money Market including Term and Call Loans, Term and Call Deposits
- Works with high sense of urgency and displays resiliency when facing challenges
- Consistently remains solution/progress-focused, and open and responsive to coaching
- American Banking Association diploma or certificate highly desired
- Requests the necessary supporting loan documentation to complete Specialty Advances
- Provide Program/Project management and Business Process redesign leadership including
- Coordinate margin call satisfaction with the customer supervisor while protecting the Banks
- Plans, directs, and controls activities supporting the company’s image in areas of responsibility
- Provide guidance and training to operations staff
6
Responsibilities For Manager, Banking Operations Resume
- Ensure highest customer satisfaction through constantly lowering complaints
- Payments (Bill desk or relevant vendor) related issues are tracked on an ongoing basis and published to relevant stakeholders
- Enjoy rolling up sleeves and be hands-on
- Drive projects and ensure successful delivery of work streams to tight deadlines and outstanding quality
- Is responsible for coverage during vacation or ill time. Trains/coaches new staff
- Work with the managers across the teams to ensure ongoing WSPs, self-audits, RCSAs and other supervisory requirements are completed
- Work with stakeholders to drive improvements, innovation and automation across the Banking Services team
7
Responsibilities For Analyst, Banking Operations Resume
- Students of Economy, Business Administration, Accounting, others
- Process outgoing loan related payments via GPP for FED/CHIP/SWIFT payment
- Update customer / agent bank contact list and special handling list periodically
- Develop, manage and enhance daily/weekly/monthly reporting capabilities to deliver actionable data to internal business partners and leadership team
- Provide insights and recommendations to support strategic direction by evaluating comparatives data
- Review, accept, reject, modify deposits for acceptability using policies and procedures
- Handle inquiries and requests related to deposits from branches via workflow system and instant messaging
- Assist with deposit system testing, as necessary
- Assist with system enhancement or new product efforts related to deposit processing
8
Responsibilities For Banking Operations Manager Resume
- Ensure compliance with deposit processing procedures and controls
- Handle inquiries and requests related to disbursements from branches via workflow system and recorded calling system
- Review, accept, reject, modify disbursements for acceptability using policies and procedures
- Perform transactional adjustments to client accounts requiring fee adjustments
- Assist with disbursement system testing, as necessary
- Assist with system enhancement or new product efforts related to disbursements processing
- Ensure compliance with disbursements processing procedures and controls
- Perform payments & balances monitoring
9
Responsibilities For Global Consumer Banking Operations Lead-bahrain Resume
- Successfully manage a loan pipeline of 50 transactions; communicating clearly and timely to sales and customers on status and conditions
- Analyze lending exposure for acute credit events
- Review equities and fixed income securities held by WM clients to optimize lending and ensure regulatory compliance
- Collections processing, as per boletos issuance and settlements
- Procedures mapping, description and documentation
10
Responsibilities For Risk Management VP-shared Services & Banking Operations Resume
- Student or graduated in Business, Engineering, Computer Science or similar courses
- Check printing and Currency purchase
- Perform research requests, advances, and payments for Business Banking Operations
- Communicate required information and provide status updates to interested parties to ensure accurate reporting and process execution
- ECB Collateral Management: First point of contact to Bundesbank, Regulatory Reporting
- Repo / AFS Trading: Process and settlement control
- Maintain financial and banking data
- Ensure the bank network is optimized for the best pricing and services available
- Regularly partner with Compliance to complete annual compliance review questionnaires and host banks during onsite meetings
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