IT Operations Resume Sample
Kareem Lemke
69175 Ferry Oval,
San Francisco,
CA
+1 (555) 999 1604
Work Experience
IT Operations Manager
11/2016
-
PRESENT
Boston, MA
- Assignment of a mentor to help facilitate a broader view of the Information Technology function
- Participation in unique technology or banking related training events
- Involvement in networking and teambuilding events
- Manages and controls a variety of processing and business processes, applications, and vendors that provide Umpqua’s Item Processing solutions and services
- Works to continually enhance Customer Service and operational performance, and the related dashboard and statistical reporting for Service delivery and SLA’s
- Manages mid to upper level stakeholder relationships
- Interacts with IT Services providers, manages maintenance contracts, monitors renewal schedule ensuring proper redundancy and service delivery at all company’s locations
- Provides network systems backups in accordance with company’s established procedures and industry regulations
IT Operations
02/2012
-
10/2016
Dallas, TX
- Identifies, documents, tracks, reports, and escalates incidents that result in IT service outages. Drives root cause analysis and ensures preventative maintenance is completed in a timely fashion
- Implements effective monitoring solutions and establishes the appropriate response to those events through processes and procedures, enabling level 1 and 2 teams to resolve as many issues as possible
- Identifies trends, implements new solutions/processes that fix customer issues and continually strives toward moving from a reactive stance to a proactive stance
- Leads and develops a team of engineers responsible for operational results, including system uptime, performance standards, and metrics
- Drives best practices conducive with business culture for all event management (proactive and reactive) activities
- Develops processes and tools that ensure that capabilities are effectively transitioned to operations, including the existence of adequate monitoring, and comprehensive playbooks for quick resolution of incidents
- Maintains appropriate staffing levels and manages on-call schedules to ensure there are no gaps in critical coverage
Intern, IT Operations Run Services Analyst
01/2005
-
09/2011
Dallas, TX
- Deliver superior customer service through professional, comprehensive, and timely communication and resolution for all Incidents, Requests, and Change
- Maintain platform and solution stability through initial troubleshooting, timely resolution of customer incidents, and proactive maintenance
- Ensure all internal systems and customer environments are operational through the use of Network / System Monitoring
- Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
- Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
- Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
- Ability and willingness to abide by Granite’s Code of Conduct on a daily basis
- Valid driver’s license and ability to drive
- Coordinates with the leadership across the organization to meet service levels defined for the IT Services so that the team is able to meet its established Service Level Agreements
Education
Drew University
2001 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Strong oral and written communication skills, including presentation and facilitation skills
- Excellent analytical and reporting skills (solid skills on MS Excel)
- Effectively rank priorities in effort to solve various complex issues in a fast-paced environment with strong organizational skills
- Mathematical / Reasoning Skills: Excellent reasoning and analytical skills
- Strong organizational and time management skills; ability to balance and effectively prioritize a large set of diverse vendors simultaneously
- Exceptional written and verbal communication skills and excellent interpersonal skills
- Outstanding customer service and telephone skills with strong customer relationship management experience required
How to write IT Operations Resume
IT Operations role is responsible for interpersonal, technical, leadership, analytical, business, troubleshooting, customer, communications, organizational, technology.
To write great resume for it operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Operations Resume
The section contact information is important in your it operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Operations Resume
The section work experience is an essential part of your it operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Operations resume experience can include:
- Able to demonstrate strong management skills including project management, financial management, change management and facilitation
- Demonstrate excellent collaboration and relationship building skills to help drive positive outcomes throughout the organization
- Strong methodology, good autonomy and reporting skills
- Excellent relationship and organizational skills with ability to create effective relationships with business and within IT
- Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes
- Demonstrate deep understanding and critical thinking skills in solving issues related to applications, computing and network
Education on an IT Operations Resume
Make sure to make education a priority on your it operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Operations Resume
When listing skills on your it operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it operations skills:
- Strong written & interpersonal skills to effectively communicate with diverse audiences at varying degrees of expertise
- Demonstrated leadership skills with a superior ability to make things happen through influence and negotiation skills
- Good communication skills / interaction skills with stakeholder community
- Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers
- Sound logical thinking, strong analytical reasoning and solid troubleshooting skills
- Display extensive technical skills, including hardware and software application skills
List of Typical Experience For an IT Operations Resume
1
Experience For IT Operations Manager Resume
- Strong interpersonal and communication skills to effectively communicate with all levels of the campus community, both technical and non-technical
- Multi-task and prioritize effectively to deal well with shifting priorities and assignments
- Excellent probing, problem solving & analytical skills
- Demonstrate a strong sense of client impact/empathy, effective communication and the ability to lead a team in challenging circumstances
- Strong problem-solving skills and the ability to think practically
2
Experience For IT Operations Specialist Resume
- Strong interpersonal and written communication skills. Outstanding communicator (verbal/written)
- Excellent leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment
- Strong operational skills in I&O, and applications
- Strong IT infrastructure team leadership skills and capabilities managing a multi-function technical team to achieve target levels of productivity and quality
- Self-motivated, self-directed and able to work independently with strong organizational and time-management skills
3
Experience For Manager, IT Operations Resume
- Exceptionally strong verbal and written communication skills (both internal and external)
- IT skills - experience in IT environments with a plenty of Services, Applications, Processes, Roles and Suppliers
- Excellent listening, interpersonal, and communication skills
- Strong technical, written, analytical and verbal skills
- Strong analytical skills and the ability to understand complex systems
4
Experience For IT Operations Technician Resume
- Communicate both verbally and in writing; Effective interpersonal and customer service skills
- Experience in dealing with complex infrastructure and operations. Experience in planning, coordinating, executing and evaluating projects/programs
- Strong understanding of and practical experience with networking (routing, load balancing, firewalls), storage (local, NAS, SAN) and security,
- Experience planning and implementing large-scale IT projects and meaningful experience
- Demonstrated experience in leading high performing teams
- Proven experience building and leading a large technical teams
5
Experience For Director, IT Operations Resume
- Perfect troubleshooting and analytical skills, ability to "get things done"
- Effectively plan and organize appointments and meet reporting deadlines
- Demonstrated experience and knowledge of information system systems analysis and application development and testing
- Experience: 1+ years of leadership experience in managing network administration, help desk and application support
- Experienced and effective knowledge of information systems
- Effectively communicate incident status to Shift Leader and ITOC Manager
- Effectively communicate incident status to Team Leader and ITOC Manager
6
Experience For Senior IT Operations Specialist Resume
- Very strong experience in networking and network models
- Make critical decisions quickly and effectively
- Effectively communicate IT-related issues to non-IT customers in English
- A highly organized, detail-oriented and diligent individual who is able to multi-task effectively in a fast-paced environment
- Certification/Licensure: Industry certifications that demonstrate IT operations or support experience desirable
7
Experience For Senior IT Operations Engineer Resume
- Work effectively with leadership, stakeholders, and product owner to understand the greater business objectives and technical strategy
- Proficient verbal and written communication skills using English is necessary
- Strong knowledge and experience with deployment best practices and standards
- Coordinate effectively with team as well as other managers in different levels of the organization
- Demonstrated intermediate experience and knowledge of processes and workflows within a Data Center, Switchboard, Computer Warehouse OR Helpdesk environment
- Developing, building, and sustaining strong working relationships and partnerships
- Understanding of SPAM detection, with experience with IronPorts desirable and SMTP routing practices
8
Experience For Senior Manager, IT Operations Resume
- Programming experience in one or more languages
- Budgeting and forecast experience
- Experience in tuning, installing, configuring, securing, troubleshooting a Hortonworks Hadoop Data Platform (HDP)
- Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems
- Experience managing a hybrid computing environment (on premise and Cloud) of virtual servers, tiered storage, and mainframe computing required
9
Experience For Senior Director, IT Operations Resume
- Provides client management by prioritizing MMIS operational tasks, coordinating workflows and serving as a reference for the operational team
- Experience in planning, organizing, and managing multiple projects independently
- Working technical knowledge and experience covering the entire Microsoft computing stack to include MS OS, HyperVisor, RDS, SQL Server, Active Directory, O365
- Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
- Deep knowledge and experience in leading a operations center and/or teams responsible for resolving critical, business impacting outages
- Experience leading a team working multiple shifts covering 24/7/365
10
Experience For Analyst, IT Operations Resume
- +2 yrs of programming experience, specifically in writing and maintaining configuration and deployment scripts in languages(i.e., PERL or Shell)
- Experience managing staff, including both performance management and mentoring
- Solid knowledge and understanding of managing the contingency and disaster recovery plans for a computing environment
- Experience working with various TD Banking (ex.Business Banking) applications on Cloud, distributed and mainframe
- Experience managing complex programs and working with high demand and rapidly growing organizations
- Experience in designing and maintaining Microsoft networking technologies such as DNS, DHCP, and WINS
- General understanding of IT project management and demonstrated success in organizing and running project effort
- Experience with working as a focused, performance-driven professional, including serving as a technical lead for a large multi-domain program
List of Typical Skills For an IT Operations Resume
1
Skills For IT Operations Manager Resume
- Excellent customer service skills & strong understanding of IT systems and technology
- Coach, develop skills, and mentor staff at all experience levels; including overseeing onboarding and providing career/development planning and opportunities
- BES12 experience - migrating to this system - prior experience implementing and migrating in BES12 would be a nice to have
- Strong technical analysis and problem-solving skills; including budget management is required
- Solid skills in troubleshooting network issues, reverse engineering, and root cause analysis
- Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support
- Strong project management, organizational/business planning and relationship building skills
2
Skills For IT Operations Specialist Resume
- Strong end user technology understanding and troubleshooting skills
- Proven expertise in effectively managing activities on multiple simultaneous projects and in organizing complex activities under tight deadlines, required
- Good communication, analytical, detail orientation, decision-making and problem solving skills
- Results oriented with strong critical thinking and problem-solving skills
- Strong storage management, maintenance, and monitoring skills
- Strong leadership skills, particularly in the area of influencing without direct authority
- Excellent verbal and written communication skills, including the ability to explain technical and complex concepts to senior leaders
3
Skills For Manager, IT Operations Resume
- Exceptional organization and planning skills, strong analytical abilities and process-driven orientation
- Excellent troubleshooting skills related to mail-flow, shared mailbox, anti-spam, security & compliance
- IT Experience with 2-3 Years of People Management Experience in an Enterprise IT Support Role. Experience Working with a Technically Diverse Team
- Proven leadership experience in a 24 x 7 support environment with excellent knowledge of ITIL, distributed and mainframe computing
- Excellent communication, reporting and documentation skills
4
Skills For IT Operations Technician Resume
- Troubleshooting skills with iPhone devices
- Demonstrated experience directing and managing within a challenging environment and working inclusively through people to achieve shared objectives required
- Good understanding of IT Infrastructure including Basis experience and/or understanding
- Demonstrated experience delivering high quality services for customer satisfaction, meeting or exceeding defined service level agreements
- Demonstrated experience building and managing a high-performing team
- Strategic, analytical, critical thinking and problem solving skills, especially in managing IT operations
- Demonstrated experience working with ITSM systems including ServiceNow and/or Remedy
- Decision making & problem-solving skills
5
Skills For Director, IT Operations Resume
- A passion for learning and working effectively in a nimble environment
- Demonstrates solid knowledge of supported operating systems (Microsoft Windows), including related certifications such as MCSE and MCITP
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- Strong working experience and understanding of Agile practices
- Demonstrate experience participating in quality assurance practices and data reporting
- Demonstrated experience mentoring and coaching multiple layers of leadershipBudget management at comparable scale
- Well developed architectural skills in the sense of being a Microsoft Windows architect
- Demonstrated leadership experience building cross-organizational consensus
- Demonstrated experience managing premise and outsourced infrastructure
6
Skills For Senior IT Operations Specialist Resume
- Communicate effectively - both verbally and in writing - in English as well as the local office language
- Exceptional leadership skills and consensus building capabilities
- Experience: 2+ years of hands on experience working with at least 2 of the 5 technologies listed below and needs to be within the last 4 years
- Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change
- ?Proven experience in implementing large Windows 10 migrations
- Problem Management - Solid experience supporting Microsoft Excel and other Office products
7
Skills For Senior IT Operations Engineer Resume
- Expertise in project/program management methodologies and tools, with 2-4 years of demonstrated IT project management experience
- Expert skills in Microsoft Windows Server, Active Directory, Azure Cloud, Azure AD, InTune and related services
- The ability to lead and inspire people, and the skills to do modern people management
- Strong technical understanding and/or experience
- Working experience on scheduling tools like Autosys, JIL, Crons, DB jobs
- Understanding of coding practices and standards; strong attention to detail and documentation
- Keeping support services running smoothly and efficiently is a priority
- Working experience of Internet technologies/protocols, best practices & industry standards
8
Skills For Senior Manager, IT Operations Resume
- Working experience with ITIL and preferable COBIT
- Understanding and experience on full development life cycles (Agile and Waterfall) and Hibernate
- Strong troubleshooting capabilities including isolating issues, determining root cause and proposing solutions
- Skilled with examining and re-engineering operational procedures, formulating policies, and developing/implementing new strategies
- Experience in working with networking troubleshooting and performance tools including WireShark, Microsoft Netmon, Fiddler etc
9
Skills For Senior Director, IT Operations Resume
- Experience with provisioning DNS/DHCP servers and providing on-going engineering guidance to cross-functional departments
- To have experience of using monitoring system of computers/network and of supporting IT system using such system
- Proven track record of hiring, performance management, developing, coaching and motivating information technology professionals, required
- Experience managing several vendors, from seeking quotes to negotiating pricing, right the way through to celebratory dinners after successful launches
- Strong expertise in creating, integrating, and supporting automated deployment pipelines in Jenkins, working with Java, NodeJS, .NET,
- Experience of managing monitoring and configuring UPS, PDU etc
- Experience setting up, deploying and supporting applications
10
Skills For Analyst, IT Operations Resume
- Experience in leading and managing teams of 5 or more and building relationships with people at a variety of levels
- To have experience of using/supporting/ /troubleshooting Backup Exec and/or MS DPM
- Experience in leading global teams and supervising out-of-country staff (including technical specialists)
- Excellent understanding of DNA, E-Mail Routing, Email Tracking, SMTP
- Experience with building and deploying Windows application packages using LANDesk management suite or equivalent solution
- Human resources experience: recruiting, hiring, termination workload, performance monitoring
- In-depth experience deploying and maintaining monitoring tools (Nagios, Datadog, Splunk etc)
List of Typical Responsibilities For an IT Operations Resume
1
Responsibilities For IT Operations Manager Resume
- Excellent communication skills (verbal and written) are essential in order to interact effectively with executives, support groups, clients and vendors
- Experience managing people or leading project teams, including proven experience providing effective coaching and feedback to team members
- Good experiences and skills in program and project management
- Demonstrated experience in communications skills such as communication plans, executive briefings, and board presentations
- Demonstrates leadership, initiative, efficiency, productivity, attention to detail, and strong organizational skills
2
Responsibilities For IT Operations Specialist Resume
- Demonstrated strong team-building skills and leadership abilities in complex organizations with at least 10 direct reports
- Strong leadership skills and capacity to drive measurable results through enabling high performing teams are required
- Strong end-user technology understanding and troubleshooting skills
- Effectively evaluate evidence and data by reviewing documents and systems to ensure compliance
- Excellent problem-solving skills, with a real passion for technology and a desire to help people
- Proven track record of managing teams effectively
3
Responsibilities For Manager, IT Operations Resume
- Strong people leadership and mentoring skills
- Strong overall understanding of mainstream IT systems, hardware, software and practices in order to effectively implement and support IT and end user community
- Strong problem-solving skills, able to be hands-on
- Strong trouble shooting and problem resolution skills
- Strong skills with Microsoft Server (build and manage) and Cisco systems
- Good verbal and email communication to manage incident communication and call effectively
- Strong written and verbal communications and presentations skills required
4
Responsibilities For IT Operations Technician Resume
- Strong program and service delivery skills
- Strong customer interaction and stakeholder management skills
- Strong people enablement & coordination skills
- Has excellent English communications skills, both written and verbal
- Strong network, storage, virtualization, or system administration skills
- Exhibits solid interpersonal and professional skills
- Strong demonstrated technical leadership and oversight experience
- Leadership skills & experience in an IT Service environment
5
Responsibilities For Director, IT Operations Resume
- Have strong analytical thinking & project management skills, driven by an entrepreneurial mindset
- Excellent leadership, communication, facilitation and interpersonal skills
- Demonstrated superior communication, presentation and interpersonal skills
- Strong experience on Project development and delivery experience of medium to large sized projects
- Strong relationship management skills with executive stakeholders
6
Responsibilities For Senior IT Operations Specialist Resume
- Strong incident and root cause management skills, and commitment to the related communications
- Strong technical skills in Apple products and Microsoft Windows
- ITIL V3 Foundation CertificationAdditional Skills and Experience Desired
- Demonstrated history of Effective Time Management and Task Prioritization required
- Strong skills set in oral and written communications
- Strong skills in performance management and issue resolution
- Excellent relationship management, collaboration, communication, presentation, interpersonal, facilitation, and organization skills
- Effectively monitor system usage and take timely action to ensure uptime and effectiveness of IT services
- Scripting skills including Pyton
7
Responsibilities For Senior IT Operations Engineer Resume
- Strong business acumen in managing costs, developing business cases, and delivering cost effective solutions
- Experience managing third-party vendors supporting applications or equivalent non-authoritative leadership experience
- Proven experience working with engineering communities in a large scale aspect
- Demonstrated SD-WAN network experience redesigning and optimizing a WAN for 65+ locations
- Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines
- Strong experience in handling IT operations and service management
8
Responsibilities For Senior Manager, IT Operations Resume
- Perform tests of systemic/automated and manual processes to verify controls are working effectively
- Broad infrastructure expertise in Windows and Linux environments, ideally including prior system administration experience
- Strong organizational, analytical, problem solving and communication skill
- Collaboratively, proactively and reactively resolve business challenges using a combination of skills defined above
- Demonstrated experience with developing DoDAF artifacts
9
Responsibilities For Senior Director, IT Operations Resume
- Analytical, problem solving, negotiation skills
- Drive results with clearly defined priorities, effective resource allocation, maintenance schedules, and increasing efficiency where possible
- Drive effective communication around these shared service parameters to improve the business experience and stabilize the services
- Effectively track and monitor audit information requests
- Proven record of accomplishment of technical expertise in IT, including experience in managing service providers
- Experience providing effective coaching and feedback to team members
- Highly proficient troubleshooting skills with the ability to take or recommend appropriate actions and/or solutions
- Progressive experience in Operations Management or Service Delivery with extensive experience managing medium to large infrastructure
- Solid knowledge and experience of Cisco routers and switches and the protocol family TCP/IP
10
Responsibilities For Analyst, IT Operations Resume
- Prior experience in IT Operations
- Experience of data centre consolidation/migration
- Expert written communication skills
- Effectively communicate with technical and non-technical users
- Demonstrate ownership, leadership & accountability – independent work, priority setting and ability to meet deadlines
- Learn new skills and tasks quickly
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