Billing Lead Resume Sample
Keegan Bailey
671 Dayne Summit,
Chicago,
IL
+1 (555) 962 3676
Work Experience
Billing Lead
04/2018
-
PRESENT
Phoenix, AZ
- Read, understand and operate within customers’ contract terms and conditions
- Read, Write, and Speak English Language
- Good business judgment in execution of assigned work and in understanding when issues needs to be escalated for resolution
- Perform complex billing activities on a monthly basis. This includes the ability to analyze month end customer billing details, follow detailed procedures to modify customer billing in Excel and create accurate customer facing invoices using a variety of templates. Ensure billing policies and procedures are followed
- Support sales and finance organizations by creating manual invoices upon request. Ensure appropriate procedures are followed for proper revenue recognition. Perform upload of manual billing to SAP timely. Escalate billing variances and concerns to leader
- Work with customers, account managers and customer service team to resolve issues attributing to billing or account delinquency
- Ensure process documentation is accurate and reflects current state billing requirements
- Oversee offshore team as it relates to customer invoicing and processes. Provide training on customer invoicing and new processes as needed. Ensure process documentation for offshore team reflects current state
- Ensure complete understanding of customer contracts as it relates to billing. Partner with sales team and leader to define billing requirements as new customer contracts are established. Identify opportunities to automate billing transactions
Technical Application Specialist Tech Lead Resolute Professional Billing & Prelude
10/2011
-
10/2017
New York, NY
- Create and innovate monthly financial, suspense, collections, commissions, and variance reports
- Provides on-the-job training to employees in Billing Services
- Reviews and acts on quality assurance results to drive training and coaching opportunities for employees in Billing Services
- Relevant work experience in Billing, Accounting or Benefits Administration
- Strong communicator with the ability to interact with all levels within an organization
- Utilize critical thinking to problem solve complex accounting issues
- Extensive understanding of the billing and premium reconciliation process
SAP Billing & Pricing Lead
04/2009
-
04/2011
Los Angeles, CA
- Strong Excel skills – ability to create pivot tables
- Strong mathematical, analytical and writing skills
- Excellent time management and organizational, follow-up and follow through skills
- Demonstrated drive for superior service both internally and externally
- Excels at balancing numerous priorities and deadlines while maintaining professionalism
- Work independently and as art of an internal and external team
- Knowledge of Order to Cash business process
- Experience leading teams
- Experience with systems integration (Order Management , Oracle eBS, data warehouse, third-party)
Education
Buena Vista University - Mason City Campus
2004 - 2009
Bachelor's Degree in Accounting
Professional Skills
- Experience and demonstrated skills in critical thinking, prioritizing competing demands and resolving conflicts
- Excellent communication skills required in order to work effectively with project leadership and operations personnel
- Excellent verbal and written communication skills with the ability to interact effectively with individuals and groups at all levels
- Good understanding of generally accepted accounting practices and techniques and strong analytical skills
- Excellent reconciliation and problem solving skills
- Strong communication skills; comfortable interacting with various levels within the organization
- Detail oriented with strong analytical, investigative and problem resolution skills
How to write Billing Lead Resume
Billing Lead role is responsible for software, interpersonal, customer, analytical, leadership, credit, finance, training, integration, database.
To write great resume for billing lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Billing Lead Resume
The section contact information is important in your billing lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Billing Lead Resume
The section work experience is an essential part of your billing lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous billing lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular billing lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Billing Lead resume experience can include:
- Have excellent follow-up and prioritization abilities
- Communicate effectively with customer base
- Actively drive prioritization of invoicing and collection efforts
- Experience invoicing in a complex environment, with at least 2 years in a professional services firm
- Experience using complex analysis in MS Excel
- Previous billing experience
Education on a Billing Lead Resume
Make sure to make education a priority on your billing lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your billing lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Billing Lead Resume
When listing skills on your billing lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical billing lead skills:
- Outstanding written / oral communication and customer service skills, ability to express complex situations clearly and succinctly
- Oversee billing efforts and coordinate efficiently and effectively with cash application team
- Customer service experience required and demonstrated ability to resolve customer concerns
- SAP CRM and Hybris Billing (BRIM) skills
- Proficiency with Microsoft Office Applications and computer literacy and technical skills necessary to gain proficiency with major ERP systems and software
- Good to have knowledge on Payment Services & Statement’s validations
List of Typical Experience For a Billing Lead Resume
1
Experience For Technical Application Specialist Tech Lead Resolute Professional Billing & Prelude Resume
- Manual and e-billing, contract billing, weekly invoicing, back-up generation
- Responsible for ensuring appropriate controls and audits are in place and performed as required
- Develop and improve invoicing processes that minimize reconciliation efforts on receipt, particularly for clients with vendor management systems (VMS)
- Work on SAP convergent charging upgrade activities along with master and transactional data migration
- Ensure Service Level Agreements are met and/or exceeded in Billing Work and Problem queues, Support Desk tickets, and Lien Payoff schedule reviews
- Ensure billing deadlines are met
- Support and/or Develop process improvements for existing processes as well as new company initiatives
2
Experience For Lead Billing Analyst Resume
- Assists in other tasks as needed, including work orders, project estimators and invoice submittal to client portals
- Post invoices, run the account receivables history report and the posting journal
- Review and evaluate teammate productivity and quality according to the QA Policy
- Conduct interviews of candidates and partner with Manager on hiring decisions
- Writes and tests billing system edits and bridge routines
3
Experience For SAP Billing & Pricing Lead Resume
- Collaborates with billing system vendor to ensure edits/bridges function as intended
- With Java development
- Enter charges in a timely manner
- Ensure full alignment, understanding and execution of the team of people strategies within the functions / teams / processes in scope (Nestle & I, LDv, People plans, talent management strategy, other global people priorities and initiatives)
- Contribute to the stabilization of the operations following a transition
4
Experience For Lead Billing Specialist Resume
- Ensure BCP’s for B2C are regularly and successfully tested, gaps are identified and addressed
- Support completion of daily cash application
- Preparation of monthly staff review statistics
- Accurately generate invoices in a high-volume environment
- Coordinate across the organization to drive continuous improvement in our account teams’ cash cycle experience, particularly around collection of overdue receivables
- In cooperation with account teams, quickly clear discrepancies between our invoices and those generated by a client’s VMS system
- Proactively engage IT around system enhancements, particularly around process improvement and/or issue resolution
- Interact with client contacts when requested by the field
- Drive other process enhancements to achieve business goals as needed, in cooperation with the Manager and Director of Financial Shared Services
5
Experience For Billing Integration Principle Lead Resume
- Manage special projects as assigned
- Gather requirements and prepare use cases for business transformation and migration
- Understand AS-IS process and prepare TO-BE process documents
- Work on SAP CC web services and APIs
- Work on export and import process of subscriber accounts
6
Experience For A/R Billing Technical Lead Resume
- Work closely with client technical, functional and basis teams to achieve client goals
- Work on SAP CC integration with non-SAP systems
- Be a billing subject matter expert. Assessing current workloads on the team and providing suggestions to the Supervisor on ways to balance out workloads. Handling high level billing issues and providing support when needed. Leading billing related projects. Assessing training needs and conducting training when needed
- Provide ideas and leadership to address future requirements as customers and business needs evolve. Manages multiple billing related initiatives throughout North America
- Cover Support Desk phone queue
- Ensure all work is complete on deadline critical nights
- Fill-in for absent associates when needed
- Provide feedback to Supervisor and Manager on associate performance
7
Experience For Msla-billing Lead Resume
- Produce high-quality work while under deadline pressure
- Accounts payable
- Monthly budget and cash flow management
- Daily communication with staff and Finance Department
- Updates client specific reports that provide timely and accurate payment and ensures client specific protocols are followed
- Manage multiple tasks and achieve tight deadlines
- Prepare monthly invoices for cost reimbursable, time and materials and fixed price contracts in accordance with costs incurred in Cost Point.Review all invoices to ensure compliance to billing manual prior to forwarding to PCO or the customer
8
Experience For Lead, Client Compensation Billing Resume
- Complete an invoice checklist while reviewing invoices to ensure all the requirements are met
- Run the unbilled analysis report and explain any unbilled amount
- Ensure that all invoices are prepared within the accounting cycle as soon as possible, submitted to the customer for payment no later than 15 days after all costs are finalized
- Compliance with all internal policies and procedures to include but no limited to Billing Policies and Procedures
- Maintain a log of project modifications chronologically
- US Citizenship due to systems access
- Be available to teammates in order to serve as the first point of contact for them in regard to employment related and job function concerns
9
Experience For Lead Billing Specailist Resume
- Participate as an active member to the leadership team to problem solve issues and use reasonable judgment to escalate issues as needed
- Respond to all department and leadership requests within a maximum of 72 hours
- Monitor teammate attendance and paid time off requests
- Delegate task assignments to teammates
- Handle high level issues to resolution
- Monitor and or complete special projects and ensure deadlines are met
10
Experience For Pharm Billing Res Utiliz Lead Resume
- Monitor teammates on a daily basis
- In partnership with Revenue Cycle Manager(s), handle disciplinary actions related to performance, attendance, productivity, quality, etc
- Participate in teammate performance evaluations in with Revenue Cycle Manager
- Write reports, business correspondence, speeches and procedure manuals
- Reviews daily/weekly/monthly initial rejection and denials data, analyzes for trends and opportunities related to dirty claims
- Researches changes to regulations, summarizes impact, and communicates to organization
List of Typical Skills For a Billing Lead Resume
1
Skills For Technical Application Specialist Tech Lead Resolute Professional Billing & Prelude Resume
- Demonstrated ability to lead others in a team environment
- Self-starter and be able to handle multiple tasks and priorities
- Prepare a Management Contract Checklist prior to begin invoicing a new project
- Experience with multiple industry-standard VMS solutions
- Experience handling high volume transactions with speed and accuracy
- Monitor Order Information & Update Goods Movements
2
Skills For Lead Billing Analyst Resume
- Monitors for effectiveness
- Conducting team meetings to review daily work activates and attending management meetings as need to meet ABO objectives
- Tracking and research of billing system issues
- Keying and matching
- Mailing out bills and receiving invoices
- A. serving as a resource for questions and problem-solving regarding ongoing billing support
- B. working with clients post sale through the installation process by assisting with data file setup and standard billing practices
- Oversight for global invoicing of consulting and professional staffing operations
- Configure SAP CC (Convergent Charging) – creating price macros, charges, charge plans, mapping tables, range tables
3
Skills For SAP Billing & Pricing Lead Resume
- SAP Hybris billing – SAP Convergent charging including
- Interface with Clients, Client Management, Financial, Underwriting and TPAs, regarding new account setup and premium support activity
- C. acting as the billing liaison between IT, Sales, and Clients
- Oversees customer billing and cash receipts processing
- Ensure that the SLA Client Invoice Tracking is accurate and updated according to established deadlines
4
Skills For Lead Billing Specialist Resume
- Prepare detailed billing and mailing instructions
- Assist billing accountants with Cost Point training, technical problems and questions
- Troubleshoot both routine and complex billing issues and provides training and direction to billers as needed
- Management of data and schedules to produce invoices for delivery per billing schedule
- Maintain and manage multiple ticketing systems
- Use various pieces of software for tracking and analysis of data
- Supervises a team of Corporate Billing and AR Analysts
- Total travel possible 5%: Local depending on district 5%, overnight 5%
5
Skills For Billing Integration Principle Lead Resume
- Career-driven individuals looking to relocate to projects or rotate to other finance functions sometime in the future
- In an accounts receivable role/function with 2 years in billing
- Knowledge of vendor portal processing
- Career-driven individuals looking to relocate to projects or rotate to various other finance functions sometime in the future
- Review daily edit reports from the ambulatory billing to identify and correct master errors and other critical errors that impact accurate claim submission
- Monitor claim rejections for trends and initiates action plan to correct and resolve issues creating rejections
- D. creates and maintains billing best practices and updates external and internal documentation
- Prepares custom reporting and analysis to drive conversation to both internal and external stakeholders
- Provide detailed financial support to all functional areas relative to billing
6
Skills For A/R Billing Technical Lead Resume
- Knowledge of Behavioral Health billing procedures and regulations
- Balance daily activity- Prepare and send Batch Cover Sheet to Director and accounting
- Ensure that front office staff properly collects copays and balances due at time of service by auditing patient financial data up to 2 days before visit
- Support billing team in all aspects of daily and monthly processes
- Issue and oversee monthly and quarterly billing
- Communicate with sponsors on required data for billing, inquiries, cash, etc
- Prepare monthly reconciliation as part of the accounting close process
- Monthly review of aged receivables as well as sending of collection notices
- Prepare advance journal entries, flux analysis and other standard accounting functions
7
Skills For Msla-billing Lead Resume
- Provide timely support for other miscellaneous billing and cash application request
- Daily review of team’s work including first invoices, custom invoices and corrections
- Provide guidance and instruction to billing staff
- Analyze & report on monthly global practice billing results
- Accommodate billing overflow and staff absence coverage
- Assistance with system issue testing and resolution
8
Skills For Lead, Client Compensation Billing Resume
- Lead billing cycle process improvement efforts through active involvement in our ERP system integration
- Work closely with relevant business partners to ensure accurate and updated customer master data (e.g., client information, credit terms, credit rating, etc.)
- Use CSG’s Singleview Software
- Maintain customer data in oracle database
- Latitude for independent judgment/action
- Work on moderately complex activities
- Assist in definition and maintenance of documentation and procedures
- Works with each direct report to establish annual goals and objectives and monitors a nd advises on their progress to enhance the professional development of staff
- Provides coverage for branches when required due to processing resource constraints
9
Skills For Lead Billing Specailist Resume
- Manages day’s sales outstanding and related metrics
- Perform audit and research of AR postings based on ad hoc requests
- Special assignments and projects as assigned by Director
- Complete customer billings and deliverables within contractual SLAs, respond to customer’s inquiries, display sound judgment in the handling of production incidents and ensure effective communication maintained with internal and external contacts
- Advance level of Microsoft Word and Excel knowledge and experience
- Proficient in Microsoft Excel and a strong knowledge of other Microsoft Office programs
- High math aptitude and the ability to analyze and reconcile data required
10
Skills For Pharm Billing Res Utiliz Lead Resume
- Identify, articulate and execute process improvements in partnership with leader
- Proficient with Microsoft tools (Excel, Word and Outlook)
- Able to communicate in English (Advanced)
- Works well in pressure situations
- Assure daily submission of electronic and paper to insurance claims to third party payers and batch file reconciliation
- Monitor Payer status reports and ensure all claims have been accepted at the payer site
- Monitor work queue volume and ensure within performance goals
List of Typical Responsibilities For a Billing Lead Resume
1
Responsibilities For Technical Application Specialist Tech Lead Resolute Professional Billing & Prelude Resume
- Performs complex research and analysis of reconciliation variances to accounts and takes appropriate action to resolve & explain variances to the client
- Work with supervision, management and the billing staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department
- Knowledge of BH contract adjustments, deductibles, denial types and other messages on third
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