Billing Customer Service Resume Sample
Watson Durgan
936 Kenyon Creek,
Los Angeles,
CA
+1 (555) 503 8337
Work Experience
Customer Service / Billing Specialist
02/2016
-
PRESENT
Phoenix, AZ
- Monitors all aspects of team performance to ensure assigned employees are meeting departmental objectives regarding but not limited to, customer service, work product quality, efficiency, and compliance with established company/regulatory guidelines. Responsible for creating and implementing employee development plans to consistently improve individual as well as team performance and skill sets
- Effectively utilizes department Help Desk and subject matter experts to obtain needed information for complex situations. These include billing errors/ system defects, disbursement of funds, handing irate callers, reinstating multiple policies on one account, and pay arrangement exceptions
- Enters notes into bill payment system as appropriate. Attains service level standards guaranteed to our customers efficiently using systems and procedures to meet target handle time, following break and lunch schedule, and minimizing after call work
- Also handles basic billing reports that are primarily administrative and routine in nature
- Participates in various employee committees to provide feedback on administrative processes, to review departmental communication for consistency and accuracy, and to increase employee morale
- Handle other projects as assigned
- Build rapport with agents and internal departments. Actively listen to customers’ requests and inquiries
- Answer calls in a proficient and professional manner
Billing Customer Service Representative
07/2013
-
09/2015
Chicago, IL
- Notate the conversation on the patient's invoice in a practical and concise manner
- Update the insurance information and demographic fields on the invoice accurately
- Process credit card payments and offer discounts to qualifying patients
- Follow all Billing Operation procedures policies
- Major usage of computer programs such as Microsoft, Excel and Word
- Above average typist, able to type at least 45 words per minute
- Demonstrate ability to excel in a fast paced, high volume environment with accuracy
- Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
Billing Customer Service Supervisor
10/2007
-
01/2013
New York, NY
- Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction. Problem solve
- Place client supply orders
- Understand the importance of Quality Service and how it is measured
- Research and respond to customer inquiries in a high volume customer response center
- Handle inbound customer calls to process payments, offer billing solutions, endorse policies, and confirm coverage for 3rd parties for personal lines insurance policies
- Handle customer's direct and in-direct needs
- Build rapport and educate the customer to assist them with their insurance needs
Education
Globe University / Minnesota School of Business
2002 - 2007
Bachelor's Degree in Accounting
Professional Skills
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Participates in on-going ARC and other training to update technical skills and knowledge
- Good problem solving skills and decision making ability
- Good writing and comprehension skills
- Self-motivation, multi-tasking and organizational skills
How to write Billing Customer Service Resume
Billing Customer Service role is responsible for training, basic, software, travel, insurance, research, reporting, database, credit, finance.
To write great resume for billing customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Billing Customer Service Resume
The section contact information is important in your billing customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Billing Customer Service Resume
The section work experience is an essential part of your billing customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous billing customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular billing customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Billing Customer Service resume experience can include:
- Have good numerical skills
- Effectively navigate multiple systems and applications to research, analyze and resolve customer inquires
- Written and verbal communication skills
- Basic math skills to accurately calculate figures and amounts
- As business priorities change, support other teams and process transactions as needed
- Customer service/financial services experience
Education on a Billing Customer Service Resume
Make sure to make education a priority on your billing customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your billing customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Billing Customer Service Resume
When listing skills on your billing customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical billing customer service skills:
- Work effectively in a team environment using professional interpersonal and communication skills
- Effective listening skills
- Basic data entry and 10 key skills
- Supervise and develops Billing Customer Service staff to maximize positive customer experience for both internal and external customers
- Experience working with PC computers with the ability to navigate the internet and other applications
- Previous experience in billing
List of Typical Experience For a Billing Customer Service Resume
1
Experience For Billing Customer Service Representative Resume
- Develop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/ defuse customers as needed)
- A strong commitment to resolving internal and external customer issues and requests in a prompt, courteous, and professional manner (non-call taking)
- Responsible for product offerings and education of products and services such as eservice, different billing options, etc
- Develop and maintain productive relationships/interactions with customers, both internal and external
- Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome
- Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next steps
2
Experience For Customer Service / Billing Specialist Resume
- Maintain performance standards within a fast paced environment
- Handle customer's direct and in-direct need
- Maintain a daily average ASA (Average Speed of Answer) of 12 seconds
- The history of the customer’s account checked to ensure no duplicate work is caused
- Educate customers of their errors
- Paperwork filled out correctly
3
Experience For Billing Customer Service Rep Resume
- Daily reports filled out accurately and correctly
- Feedback to customer on the resolution or non resolution of their query
- General knowledge of Insurance carriers & diagnosis codes
- Follow policies and procedures; attention to detail
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
4
Experience For Billing Customer Service Supervisor Resume
- Multi-task and to understand multiple products and multiple levels of benefits within each product
- Billing Exception processing - Receiving, investigating and responding to all customer inquiries from the internal organization or system (non-call taking); Billing Exception activities include: researching, analyzing and performing appropriate system entries to process billing adjustments in accordance with company policies and procedures
- Desire to learn, grow and work across FirstEnergy and deliver results
- Work on a team; collaborate in a group environment
- Prepare daily and weekly reports
- Greet customers at front counter
5
Experience For Software Billing Customer Service Resume
- Answer telephone and route calls accordingly
- MS Office package (especially Excel)
- Assist customers on the telephone or forward them to appropriate department
- Greet and assist customers at front counter
- Prepare daily, weekly, monthly reports for management
6
Experience For Billing Customer Service Specialist Resume
- Process new customer account applications
- Maintain customer account information in company computer program
- Complete customer new vendor forms
- Process customer payments in company computer program, resolve payment discrepancies
- Assist customer with invoice inquiries
- Medical terminology proficient
- Be a logical thinker
- Learn and follow directives, updated rules and procedural changes to daily work
List of Typical Skills For a Billing Customer Service Resume
1
Skills For Billing Customer Service Representative Resume
- Good communications skills with internal and external customers
- Customer service and clerical experience
- Make recommendations for improvement in work processes within the business team to provide excellent customer service
- Demonstrates Omnicare’s established Core Values
- Customer Service experience within the last 5 years
- Demonstrated commitment to all aspects of safety
- Knowledge of Microsoft office systems (e.g., Word, Excel) and demonstrated aptitude to learn job specific technology
2
Skills For Customer Service / Billing Specialist Resume
- Provide excellent customer service to high level clients
- Previous experience with computer applications, such as MS Outlook or data entry software
- Customer service related experience required
- Attending necessary training and ability to follow training procedures
- Be the first contact with customers, both internal and external, answering & resolving invoicing questions
- Confers with sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
- Coordinate support to Energy customers; invoicing, disputes, investigations and invoicing corrections for Refined Fuels, Propane and Renewable Fuels products
3
Skills For Billing Customer Service Rep Resume
- Be a key contributor for testing enhancements to the billing system
- Interface with the Billing Data Coordinator, Transportation, Marketing, Supply, Tax, Credit, and Customer Setup to research and resolve issues
- Researched un-billed claims for missing billing criteria to ensure accurate client statements
- Educate billing units them on billing practices and protocols for accurate communication to clients
- Utilize basic understanding of product & underwriting guidelines
- Adhere to scheduling guidelines of the department. Handle inquiries, research problems, process transactions, and develop solutions to billing related issues
- E-mails or calls customer with questions regarding orders when appropriate
- Consults with Sales Representative or Customer Service Manager regarding prices and communicates information to customer
4
Skills For Billing Customer Service Supervisor Resume
- Prepares quotations using Microsoft Excel or company computer program
- Contact customers to gather equipment meter reads for service maintenance billing
- Train co-workers on all invoicing procedures
- Provide support to Customer Service Representatives, helping resolve disputes and issues corrections when necessary
- Interface with the Billing Data Specialist, Transportation, Supply, Tax, Credit and Customer Setup departments to research and resolve complex issues
- Manage a portion of the Billing Data Specialist position as it relates to propane
5
Skills For Software Billing Customer Service Resume
- Complete Petroleum Equipment invoicing for customers as needed
- Assist the Customer Service Supervisor with staff training
- Collaborate with the internal finance group and industry partners to resolve discrepancies with inventory numbers and costing for month end
- Attempts to sell add-on or new services/merchandise to existing and previous customers
- Provide customers with accurate billing information
- Negotiate payment of customer outstanding invoices
- Participate in monthly conference call with Regional Accounting Manager
6
Skills For Billing Customer Service Specialist Resume
- Customer service background in an accounting or finance environment
- Learn and apply technical information in a fast-paced, demanding work environment
- Customer service background in an accounting environment
- Enter billing information into system
- Ensure that monthly billing is completed timely
- Enter billing into system daily
- Responsible for product offerings and education of products and services, different billing options, etc
7
Skills For Customer Service for the Billing Retention Team Resume
- Provide timely customer service to incoming telephone calls in an automated call delivery environment
- Creates RGA when necessary to facilitate issuance of credit to customer
- Proficiency with computers is necessary to learn proprietary systems
- Complete the daily propane and lubricants sales reconciliations and work with Energy business units to resolve issues
- Provide support to customers regarding invoicing, disputes, investigations and invoicing corrections for Refined Fuels, Propane, Propane Equipment and Renewable Fuels products
- Provide customer service to all Refined Fuels, Propane, Propane Equipment and Renewable Fuels customers
- Investigate customer disputes and issue corrections when applicable
8
Skills For Billing Customer Service Representative Opportunities Resume
- Partner with transportation companies for diversion of products and ensure customers are billed appropriately
- Reconcile various reports or open contract reports as needed
- Full Medical, Dental and Vision Insurance
- Processes in-person, phone, electronic, and hard copy work orders
- Examines original hard copy documents for completeness and accuracy
- Address customer concerns and questions via phone or face to face
- Accept payment from customers. Make adjustments or payment arrangements when necessary
9
Skills For Associate Billing Customer Service Resume
- Process delinquent final accounts and work with outside agencies in efforts to locate and collect written off accounts
- Fluency in English both written & spoken would be an advantage
- Self-motivation and organization
- 401k Plan (6% Match)
- Tuition Assistance (Up to $5,200 reimbursement after 1 year of employment)
- Generous Paid Time Off program
- Provide support to customers regarding invoicing, disputes, investigations and invoicing corrections for Refined Fuels, Propane, Propane and Petroleum Equipment and Renewable Fuels products
10
Skills For Customer Service Billing Specialist Resume
- Collaborate with the internal accounting group and industry partners to resolve discrepancies with inventory numbers and costing for month end
- Thorough navigation of both the Billing System and the web
- Resolve customer queries whilst on the call where possible raising adjustments where relevant
- Work with residents, patients, facilities, and family members regarding charges, complaints, and collection activities. Make outbound calls as needed
- Review patient billing statements for correctness and accuracy as a result of
- Provide customer service to all Refined Fuels, Propane, Propane and Petroleum Equipment, and Renewable Fuels customers
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