Bilingual Customer Service Rep Resume Sample
Kirstin Fadel
356 Rippin Harbor,
San Francisco,
CA
+1 (555) 880 1699
Work Experience
Bilingual Customer Service Rep
02/2016
-
PRESENT
Boston, MA
- Confer with customers by telephone to provide information about products or services or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Manage escalated customer calls
- Contact customers to respond to inquiries and resolve customers' concerns
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Record details of inquiries, comments and complaints in Customer Relationship Management System as well as actions taken
Temporary Bilingual Customer Service Rep
04/2009
-
08/2015
Boston, MA
- Communicate and coordinate with internal departments
- Customer service experience
- Professional, proactive demeanor
- Excellent written and verbal communication skills and decision making skills
- Advanced knowledge of MS Office
- Technical Computer skill set
- Maneuver between multiple screens on computer monitor
Bilingual Customer Service Rep-french
10/2005
-
11/2008
Los Angeles, CA
- Attention to detail and accuracy
- Problem analysis and problem solving skills
- Input customer data; interpret, analyze, and investigate customer information returned from the credit bureau using established Credit Granting criteria
- Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios
- Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH’s award-winning products
- Answers inquiries from customers on retirement plan services
- Explains processes and procedures associated with multiple products and markets to customers and distribution channel partners
Education
St. Lawrence University
1999 - 2004
School's Degree in Spanish
Professional Skills
- Excellent computer skills (ability to navigate data entry systems, internet, basic online support)
- Strong problem resolution and communication skills
- Improve questioning and listening skills
- Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
- 25 wpm and above -- typing skills
- Good interpersonal skills to understand customer inquiries or complaints
- Superior communication skills both written and verbal – bilingual required
How to write Bilingual Customer Service Rep Resume
Bilingual Customer Service Rep role is responsible for microsoft, database, basic, computer, word, typing, research, credit, training, security.
To write great resume for bilingual customer service rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Customer Service Rep Resume
The section contact information is important in your bilingual customer service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Customer Service Rep Resume
The section work experience is an essential part of your bilingual customer service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual customer service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual customer service rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Customer Service Rep resume experience can include:
- Experience with Windows-based PCs, including general office software knowledge required
- Handle a high call volume while maintaining excellent customer service
- Self-motivated problem-solver with strong desire to meet customer’s needs
- Provides excellent service to inbound callers related to toll charges and toll violations
- Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
- Proven ability to deliver bilingual world class customer service in our customer's native language of Portuguese
Education on a Bilingual Customer Service Rep Resume
Make sure to make education a priority on your bilingual customer service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual customer service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Customer Service Rep Resume
When listing skills on your bilingual customer service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual customer service rep skills:
- Make independent decisions, demonstrate good judgment, and pay attention to details
- Call center experience or equivalent experience in dealing with customers
- Providing a remarkable customer experience
- Pay: $14-15/hr depending upon experience
- Six (6) months of telephone experience in a customer service, telemarketing or call center environment
- Demonstrate focus on improving workflows, policies, and procedures
List of Typical Experience For a Bilingual Customer Service Rep Resume
1
Experience For Work Home Bilingual Customer Service Rep Resume
- Proven ability to deliver bilingual world class customer service in our customer's native language of French (preferably Queboecois)
- Previous call center experience is beneficial although not required
- Authenticating account holders, dealers and authorized third-parties
- Following-up with government and commercial insurance companies on claim status on behalf of the patient
- Provide technical support concerning information and specifications for products provided in our clients catalog and catalogs of our other suppliers
- Answer inbound calls from customers regarding the New Jersey surcharge program administered by the State's Motor Vehicle Commission
- Assist patients with their medical billing and policy questions
- Bilingual proficiency-fluent in English + one or more of the following languages
2
Experience For Temporary Bilingual Customer Service Rep Resume
- Read, write, speak and understand English and Spanish
- Provide professional customer support in an inbound call center environment
- Resolve customer issues and escalate any issues that are beyond scope of position
- Receive orders by email, web portal or fax
- Enter orders in AS400 and maintain customer files
- Manage with facility social workers to get modernized lists of patient addresses
- Heavy phone volume and data entry required
- Relate provider trip logs with prescheduled trip confirmations received from facilities
3
Experience For Bilingual Customer Service Rep Permanent Position With Benefits Resume
- Fluent in Spanish language-required
- Proficiency in Outlook, Word, and Excel required
- Handle all inbound calls from our internal and external sources.This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
- Provide features and benefits to our franchised distributors on our commissioned daily sale items
- Perform suggestive selling of product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
- Input orders utilizing internal ordering software systems
- Answers Spanish and English customers inquiries via phone, email, fax and/or postal mail
- Receives and enters customer order
4
Experience For Bilingual Customer Service Rep-spanish Resume
- Verifies and maintains customer account information
- Recommends, promotes, and cross sells other resources
- Enters adjustment orders and credit memos
- Tracks lost or damaged shipments
- Investigates, analyzes, and resolves customer issues
- Actively involved in the Hispanic culture and community
- Advanced written and verbal communication Spanish/English - Required
- Handle a high volume of inbound and outbound calls
- Able to speak English and Spanish
5
Experience For Bilingual Customer Service Rep-french Resume
- Handle escalated calls in a professional and friendly manner
- Report Adverse Events and Product Complaints when needed
- Document customer requests and inquiries in call history database and ensure timely closure of all open issues
- Provides ongoing support to customers regarding products and services. Provides solutions to difficult situations, errors, or obstacles to achieving customer satisfaction. Builds and maintains relationships with customers by frequent follow up to ensure their satisfaction
- Accepts consumer loan applications and knowledgeable of all consumer loan products. Completes the loan documents and handles closings, however would not have lending authority to decision loans
- Process ACH payments over the phone
6
Experience For Bilingual Customer Service Rep Resume
- Process bank change requests
- Provide payoff quotes to customers and dealerships
- Assist customers with early lease terminations
- Listen and communicate clearly, professionally and empathetically
- Escalate problems or inquiries as needed
- Maintain quality, accuracy and professionalism in a fast-paced environment
- Accepts payments from customers
- Field inbound and outbound calls and emails to provide product support, plan information, technical support, and policy & procedure guidance within department service standards
- Research and resolve complex issues in a timely manner
7
Experience For Work Home Bilingual Customer Service Rep Resume
- Accurately record customer feedback
- Work with a team to maintain accurate customer records, including case creation of all customer interactions to communicate business trends in servicing clients
- Perform data entry to record client contributions
- Address opportunities to maintain and improve business relationships with clients
- Attention to customer service and quality
8
Experience For Temporary Bilingual Customer Service Rep Resume
- Urgency and commitment to deadlines and goals
- Self-motivation to consistently improve job knowledge and increase service capabilities
- Available to work 2nd shift; Mon - Thurs. 2:30p-11p and Fri. 12:30p-9p
- Provide customer service in English and Spanish and communication with patient, state agencies and facility staff
- Collect on past due claims from patients and help determine payment solutions
9
Experience For Bilingual Customer Service Rep Permanent Position With Benefits Resume
- Basic use of PC and keyboard
- Answer calls as a primary function of the position
- Perform suggestive sales
- Employment Engagement Events (On-site & Off-site)
- Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
10
Experience For Bilingual Customer Service Rep-spanish Resume
- Problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
- Eligible for 10% extra in Pay - We recognize that our Bilingual reps have the added capacity to take care of both English and Spanish-speaking customers; therefore, our Bilingual teams earn an added 10% pay differential
- Self motivated person exerts assertiveness
- Full written and verbal bilingual proficiency in English and Spanish required
- We value your well-being:From health care plans to retirement planning and wellness programs, we provide our employees with resources to help manage life's twists and turns at any given time
- We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs ? we know there's more to your life than just work
List of Typical Skills For a Bilingual Customer Service Rep Resume
1
Skills For Work Home Bilingual Customer Service Rep Resume
- Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc
- Customer service experience in an office setting
- Banking or related experience. (Required)
- Experience in telesales/sales or call center
- Experience in a fast-paced, high-level customer service oriented environment
- Proven ability to deliver bilingual world class customer service in our customer's native language of French (preferably Quebecois)
- Responsible individual that keeps their commitments and providers excellent follow-up
2
Skills For Temporary Bilingual Customer Service Rep Resume
- Experience in a utility or call center
- Suggestive sales experience
- Working with the facility case manager to resolve any patient issues regarding schedule changes, routing suggestions, provider changes, etc
- Tracking and Tracing shipments to provide customer accurate info via emails and telephones
- Knowing where to find the answers to a variety of insurance-related questions and helping the customer understand the next steps in the process
- Providing emergency assistance and taking detailed messages for agents and claims personnel as needed
- Communicating with customers in a courteous manner using approved scripts via phone or written correspondence
3
Skills For Bilingual Customer Service Rep Permanent Position With Benefits Resume
- Working in a collaborative team environment while meeting quality standards
- Multitasking in a fast paced call center environment
- Being accountable to their team, their work and their schedule
- Typing accurately at a rate of at least 25 words per minute
- Learn and have a comprehensive knowledge of toll processes including escalation flow, billing cycles, toll rates and electronic tolling concepts.
4
Skills For Bilingual Customer Service Rep-spanish Resume
- Screening and Interviewing Now
- Process drumming and toting request when needed
- Actively attending a local evangelical church and participating in events and/or ministries that serve your church - Required
- Initiates disputes/inquiries/requests on behalf of the customer in resolving tolling issues
- Provides billing/tolling information to customers upon request
- Participate in ongoing professional development opportunities, including SSRP, IRA, and financial services industry knowledge in support of clients
- Fields incoming calls & E-Mails related to Tech & Warranty WOS cases
5
Skills For Bilingual Customer Service Rep-french Resume
- Patience and tact in working with customers, sometimes in stressful situations
- High energy, friendly, engaging
- Interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
- Listen to customer concerns while resolving their issue
- Able to engage both English and Spanish speaking customers
- Document availability of product, shipping details and delivery date on each order
- Track order progress daily and report any problems to the Order Processing Manager
6
Skills For Bilingual Customer Service Rep Resume
- Provide documents or tracking information to the customer when applicable
- Provide past due invoice information to the customer or sales person when assistance is needed and requested by the Accounting Department
- Answer customer requests for information and problem solving
- Provide freight estimates and pricing information to customers
- Resolve difficult problems with unconventional thinking
- Obtain proper mailing address for accounts place in return mail queue
- Successful completion of required training programs
7
Skills For Work Home Bilingual Customer Service Rep Resume
- Work from established procedures, scripts and job aids and handle multiple computer applications while helping customers on the phone
- Be a proactive and willing participant in projects aimed at business development
- Comfortable collaborating with teams
- Work overtime as needed during peak volume seasons
- Work accurately with numbers and data in a fast paced, productivity-oriented environment
8
Skills For Temporary Bilingual Customer Service Rep Resume
- Work in a very structured environment with a diverse workforce
- Oral Comprehension – the ability to listen to and understand information and ideas presented through spoken words (listen for what’s not being articulated, listening for agreement, etc.)
- Processes WOS claims/cases daily
- Processes orders & RGA’s related to Warranty
- Schedules Freight for pickup of defective products as needed
- Supports Sales inside & outside with product information when required
- Solve practical problems involving a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Serve as the client?s primary point of contact for any questions regarding their account
9
Skills For Bilingual Customer Service Rep Permanent Position With Benefits Resume
- Lift 50-60 lbs
- Willingness to work in a shop environment when required
- Learn and have a comprehensive knowledge of the Motor Vehicle Commission surcharge program
- Neatness and attention to detail
- Learn how to work independently
- Reviews customer feedback related to customer entitlement & case management
10
Skills For Bilingual Customer Service Rep-spanish Resume
- Provide basic analysis of cases
- College diploma or equivalent certification in a related field
- Knowledge of AS/400 is an asset
- 401k with generous company match
- Accurately type 35 words per minute
List of Typical Responsibilities For a Bilingual Customer Service Rep Resume
1
Responsibilities For Work Home Bilingual Customer Service Rep Resume
- Process Domestic Orders
- Process loan deferments
- Fun, Team Environment
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