Customer Service Representative Bilingual Resume Sample
Kylie Wintheiser
775 Prohaska Circle,
New York,
NY
+1 (555) 707 7641
Work Experience
Bilingual Senior Customer Service Representative
01/2016
-
PRESENT
Detroit, MI
- Work with advisors, brokers and clients to provide service from pre-sale to issue
- Daily processing of transactions related to our products
- Provide appointment-scheduling services to applicants via phone, fax, & web site
- Provide directions to fingerprint locations
- Provide basic answers to applicants with questions about fingerprinting processes
- Provide basic problem solving for applicants with questions or problems
- Provide follow up services such as faxing of receipts, forms, general information, and price sheets
- Able to adhere to all company and departmental employment policies
- Represents the company in a credible and positive manner
Customer Service Representative Bilingual
04/2013
-
11/2015
New York, NY
- Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and updating the computer system during each call to keep systems up-to-date
- Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners
- Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store
- CONTINUOUSLY EVALUATING AND IDENTIFYING OPPORTUNITIES TO DRIVE PROCESS IMPROVEMENTS THAT POSITIVELY IMPACT THE CUSTOMER’S EXPERIENCE
- Effectively refers and enrolls members to appropriate internal specialists and programs, based on member’s needs and eligibility
- Resolve customer issues and inquiries by phone and or written correspondence in a timely fashion
- Accept inquiry calls directly from roadside assistance clients (dealers, field staff and Head Office)
Customer Service Representative, Bilingual
04/2009
-
10/2012
San Francisco, CA
- Responsible for offering products and services related to Roadside Assistance and retention
- Capable of exercising good judgment
- Exercise diplomacy and handle difficult situations with limited direction and guidance
- Intermediate PC and keyboard skills
- Perform premier customer service in respect to all customers both internal and external to the partnership store
- Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
- Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
- Maintain accurate records of past due account activity
- Review customer orders transmitted via phone, fax, email, or EDI (electronic data interchange) and ensure orders are processed with accuracy in regards to special requirements
Education
Indiana Wesleyan University - Kokomo Campus
2005 - 2009
School's Degree in Computer
Professional Skills
- Strong geography skills (map-reading and providing directions)
- Strong computer skills (including Microsoft Windows, Internet and web searching)
- Strong organizational skills and ability to adapt to a changing environment
- Strong computer and telecommunication skills including a very good knowledge of: Outlook, Word, Excel, Windows, Power Point and Database Management
- Strong written and verbal communication skills (appropriately communicates with all levels of customers from assistants to Partners)
- Excellent customer and team skills
- SAP and Microsoft Office Suite with strong Excel skills
How to write Customer Service Representative Bilingual Resume
Customer Service Representative Bilingual role is responsible for customer, microsoft, sap, excel, retail, finance, credit, training, database, security.
To write great resume for customer service representative bilingual job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Representative Bilingual Resume
The section contact information is important in your customer service representative bilingual resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Representative Bilingual Resume
The section work experience is an essential part of your customer service representative bilingual resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service representative bilingual responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service representative bilingual position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Representative Bilingual resume experience can include:
- Working knowledge of email, Internet Explorer, Excel and Word. Proficient typing skill 35 wpm
- Experience with Microsoft Excel including data entry, sorting, creating, and modifying spreadsheets
- Experience with Microsoft Excel including data entry, sorting, creating and modifying spreadsheets
- Provide cost-effective first-level business support by applying appropriate solutions and/or performing research, investigation and problem-solving
- Experience performing 6+ hours a day making outbound calls
- Good judgement and initiative are required in resolving problems and making recommendations
Education on a Customer Service Representative Bilingual Resume
Make sure to make education a priority on your customer service representative bilingual resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service representative bilingual experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Representative Bilingual Resume
When listing skills on your customer service representative bilingual resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service representative bilingual skills:
- Using our computer system and customer care guidelines with your listening and problem-solving skills to investigate and fix customer’s issues
- Customer Service Representative (CSR) experience or 1+ years experience in an office setting, call center setting or phone support role
- Proficient conflict management skills including the ability to resolve stressful situations
- Solid organizational abilities (ability to prioritize work and handle a variety of responsibilities daily)
- Advanced skills in Microsoft Office, Excel, Word, Outlook, and PowerPoint
- Experience in Chat Skill capabilities
List of Typical Experience For a Customer Service Representative Bilingual Resume
1
Experience For Bilingual Senior Customer Service Representative Resume
- Performs clerical and accounting functions pertaining to customer order, adjustments, corrections, investigations, and data for customer correspondence
- Exercise diplomacy in dealing with customers and store personnel
- Advanced decision making ability
- 4 Week Training Program
- Informs and educates new customers regarding preventative health care services available to the member and / or the child of the guardian
- Resolve complex customer inquiries pertaining to Return Authorizations and Short, Damaged, or Lost shipments with limited or no guidance
- Prepares forms to correct customer information for billing records
- Works completed field orders and prepares necessary billing records forms
- Provide timely and courteous response to all customer inquiries
2
Experience For Bilingual Technical Support Customer Service Representative Resume
- Anticipate problems and initiate actions to ensure customers’ orders are processed and shipped efficiently
- Serve as a customer liaison for web-based technical support and training for our clients’ web-based subscription services and troubleshoot customer issues as needed
- Conduct interviews fluently in Mandarin and English
- Handle high volume of inbound calls
- Knowledge of Canadian Tire products, warranties, return policies and store practices considered an asset
- Robust benefits upon hire
- Upon hire 2 weeks of PTO and tuition reimbursement
3
Experience For Customer Service Representative, Bilingual Resume
- Following a call anatomy, connect with the member to establish a trusting relationship and, utilizing job aids and critical thinking skills, assess the barriers that are prohibiting the member from seeking the proper care, and answer members question about benefits
- If Member is identified as having an issue meeting basic needs the agent would help connect the member to community resources
- Responsible for the resolution of escalated member calls that are received by the call center. This could include connecting members with community resources, assisting members to locate a specialist, supporting the intake and resolution of appeals and grievances or resolving other nonstandard member requests
- When appropriate, agents would need to escalate members to social or clinical resources for members requiring more specialized support
- Work via an auto - dialer, contact newly enrolled members as identified by the Business Intelligence team to welcome them to our health plans. The primary goal of this interaction is to develop a positive relationship and ensure the member has the information and documentation they need to have a positive experience as our member
- Welcome the member to their respective health plan by verifying key information about the member (home address, PCP assignment, etc.) and discussing the benefits available through the plan
- When appropriate, encourage members to appropriately utilize services in an effort to improve the health and well being of all members. This might include education about the importance of using the ER only in true emergencies
4
Experience For Bilingual Mandarin Customer Service Representative Resume
- Complete a Health Risk Assessment following the UnitedHealthcare national standard HRA as programmed into CareOne and the HRA database (when necessary)
- When possible, correct member information in our databases, including the member's address, PCP assignment
- When possible, order replacement member materials (ID cards, welcome packets) if a member reports that they have not received them or if the member has had a change of address
- Carry out full service banking transactions that are fully in compliance with legal requirements and bank policies and procedures
- Expertise in navigating basic office equipment and protocols
- Document member responses and call outcomes in the auto - dialer, Access Database, or CareOne as appropriate
- Receive and place telephone calls
5
Experience For Bilingual Senior Customer Service Representative Diagnostics Division Resume
- Ensure sufficient currency and coin under prescribed limits
- Make the most of customer interactions by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns
- Organize cash and other daily transactions
- Maintain bank security policies and uphold confidentiality of bank records and client information
- Basic knowledge in computer software programs and office equipment
- Ensures quality customer service for our external customers
- Meets established productivity, schedule adherence, and quality standards
- Manages outbound customer service calls
- Partners with other customer service representatives to resolve complex customer service inquiries
6
Experience For Bilingual Associate Customer Service Representative Resume
- Work via an auto-dialer, contact newly enrolled members as identified by the Business Intelligence team to welcome them to our health plans. The primary goal of this interaction is to develop a positive relationship and ensure the member has the information and documentation they need to have a positive experience as our member
- When possible, order replacement member materials (ID cards, welcome packets) if member reports that they have not received them or if the member has had a change of address
- Document member responses and call outcomes in the auto-dialer, Access Database, or CareOne as appropriate
- Contact newly enrolled members as identified by the Business Intelligence team to welcome them to our health plans. The primary goal of this interaction is to develop a positive relationship and ensure the member has the information and documentation they need to have a positive experience as our member
- Issue Return Authorizations numbers (RA’s) for products purchased from SYNNEX within Return Policy Guidelines
- Handle large volumes of Customer requests electronically or by phone
- Answer customer queries on a variety of transactions
- Monitor returns on customer accounts as well as develop rapport with contacts
- Gather and analyze information relevant to customer’s issue. Engage / interact with appropriate departments (Warehouse, Product Management, Sales, Traffic, and any other necessary parties) to facilitate prompt resolution
7
Experience For Customer Service Representative Must be Bilingual Resume
- Seek guidance from Supervisor or Manager as appropriate to determine next steps in problem resolution
- Maintain a positive attitude in all situations and the ability to keep the Customer Service Team focused on World Class Customer Service
- Through highly effective, efficient verbal and written communication, strive to research and resolve customer’s request on initial contact or with minimal subsequent follow up communications. Seek pertinent level of detail upfront
- Corporate Liaison – instrumental in establishing effective working relationships between other departments and Customer Service, resulting in effective and timely resolution of issues for customers
- Addressing customer needs and challenges while keeping other team members updated with ongoing client requests and requirements
8
Experience For Senior Bilingual Chinese Speaking Customer Service Representative Resume
- Stock Market Trading – Order execution, Change Former Order (CFO) and related questions
- Identify potential areas for risk or leakage and escalate to management
- Work in a safe manner. Be conscious at all times, of safety on the job, by adhering to the established health & safety measures and practices of the company. Report workplace hazards and any violations of the relevant legislation to the employer
- Ensure customer satisfaction by completion of activities – all situations closed off and follow up on any unresolved issues
- Fluency in oral and written English is a requirement; fluency in Cantonese is also required
- Fluency in oral and written English is a requirement; fluency in oral and written German is also required
- Conduct interviews fluently in Mandarinand English
- Fully bilingual in English and Spanish, with Customer Service and resolution expertise in the Healthcare industry
- Analytical, research-oriented and solution-focused mindset
9
Experience For Bilingual Chinese Speaking Customer Service Representative Resume
- Medical terminology / CPT codes / ICD 9 codes
- MS Excel / MS Word / 10-Key Calculator
- Confident and self-motivated work ethic
- Receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues
- Records and tracks the issue via the case management tool from initiation through resolution
- Solves problems largely by precedent with referral to detailed instructions procedures
10
Experience For Bilingual Korean Lead Customer Service Representative Resume
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
- Handle escalated calls, resolving more complex customer issues
- Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
List of Typical Skills For a Customer Service Representative Bilingual Resume
1
Skills For Bilingual Senior Customer Service Representative Resume
- In a Customer Service environment (proven customer service skills and experience working in retail, call centers, or any other professional setting)
- Excellent internal/external customer service skills required
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
- Problem solving and good judgement
- Able to operate computer, either desktop or laptop, and other office equipment, including multi-line telephone, fax machine, scanner and calculator
- Experience with Microsoft Word including data entry and documentation creation
- Experience with Microsoft Outlook including email communications and Calendar
2
Skills For Bilingual Technical Support Customer Service Representative Resume
- Previous experience working with Microsoft Excel (ability to create, edit and save)
- Previous experience in a Human Resources environment
- Operate computer, fax machine, telephone, and time clock
- Excellent computer abilities to navigate our care systems, as well as the Microsoft office
- Have one year of experience in a customer service focused position
- Experience with Internet Explorer
- Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Demonstrated ability to learn new tools and technologies quickly
- Extensive personal travel experiences in Ontario
3
Skills For Customer Service Representative, Bilingual Resume
- Experience in a call centre environment is an asset, but not a requirement
- Experience in a pharmaceutical company is an asset
- Operate a computer and peripheral equipment
- Develop strong team relationship contributing to a positive work environment
- Experience in a customer service environment
- Internet knowledge and experience
- Previous retail in-store experience considered an asset
4
Skills For Bilingual Mandarin Customer Service Representative Resume
- Proven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and
- Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
- Experience in high volume call center customer service environment
- Demonstrated proficiency in use of appropriate telephone etiquette
- Escalates issues and seeks advice when faced with non-standard issues/problems and shares knowledge and experience with other members of team
- Training: The training period commences on the start date continuing for approximately 8 weeks. Training is mandatory and non-negotiable
- Following established rules that support compliance and audit purposes.Comfortable enforcing or escalating issues on a case by case basis
- Following a script while interviewing members to determine eligibility
5
Skills For Bilingual Senior Customer Service Representative Diagnostics Division Resume
- Determining possibility of eligibility and passing call off to next department
- Receiving inbound calls from patients/members, 80-100 calls per day
- Managing issues to resolution- research and resolve problems and communicate directly with customer
- Handling inbound and outbound calls to stock option and share purchase plan participants, focused on providing transactional support
- Answering questions by using Solium’s online application Shareworks and other online tools
- Handling complaints from participants. Ensuring all situations are closed off or escalated appropriately
- Keeping operational results in mind by seeking to achieve daily benchmarks for call volume
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools
- Helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution
6
Skills For Bilingual Associate Customer Service Representative Resume
- A passion for helping others and making a difference
- Multi-task (handling phone calls and typing at same time)
- Pass a drug test if moving from a non-safety sensitive job. All incumbents are subject to participation in the Company's random drug testing program
- Manage pricing or item cross reference issues with sales and pricing teams
- No stranger to processing complex transactions and performing extensive research to resolve complex customer inquiries
- Critical thinking, problem solving, ability to work independently
7
Skills For Customer Service Representative Must be Bilingual Resume
- If member is identified as having an issue, meeting basic needs the agent would help connect the member to community resources
- Research, analyze and interpret inquiries relating to claims processing issues
- Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials
- Service center environment with moderate noise level due to Representatives talking, computers,printers, and floor activity
- Successful completion of the training provided
- Shifts after the training: Fixed schedule, 37.5h/week. 2 Options
8
Skills For Senior Bilingual Chinese Speaking Customer Service Representative Resume
- 2 Available Shifts after the training
- Knowledge of Billing / Finance and Eligibility processes, practices and concepts
- Enjoy working in a busy, high volume transaction environment
- Flexibility to work shifts (including evenings/weekends/holidays)
- Working with Windows PC applications which includes the ability to learn new and complex computer system applications
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
- Successfully complete formal Customer Service Representative training
- Complete follow-through and tracking of customer order to ensure a timely receipt
9
Skills For Bilingual Chinese Speaking Customer Service Representative Resume
- Regularly required to sit; frequently required to talk and hear; occasionally required to walk, use hands to finger, handle, and feel, reach with hands and arms, and lift and/or move up to 10 lbs.; requires close vision
- Service multiple lines of business that offer investment funds, investment products and insurance products offered by BMO
- Review and respond to all customer inquiries (phone, fax, email and workflow technology) with high quality, professional service and within operating standards, and complete required transactions, corrections and related communications
- Provide excellent customer service in the resolution of more complex customer issues, and provide regular updates to manager and internal business partners
- Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis or investigation
- Resolve the majority of issues as specified in the service level agreement/ business partner agreement (SLA/ BPA) as the first point of contact
- Enable productive relationships with internal business partners and other functions through responsiveness and support. Proactively work with others (i.e., own team, shared service centre, other operational areas, internal business partner and/or external customer) to ensure delivery of timely, quality and efficient customer service
10
Skills For Bilingual Korean Lead Customer Service Representative Resume
- Proven ability to work well in a multi-tasked environment
- Process and/or fulfill more complex, non-routine transactions
- Identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format
- Able to communicate and hear oral communication either in person or on equipment such as telephone
- Able to reach, grasp, and move items
- Able to view a personal computer monitor or laptop, for extended periods of time
- Responds to customer telephone inquiries within a call center environment
- Delivers accurate information to customers in accordance with performance goals and objectives
- Updates member information in system as needed
List of Typical Responsibilities For a Customer Service Representative Bilingual Resume
1
Responsibilities For Bilingual Senior Customer Service Representative Resume
- Resolve incoming member requests and inquires via telephone, email, and/or social media
- Serve as a resource or Subject Matter Expert for team members or internal customers
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Provide accurate, friendly, and responsive service to NASM and AFAA members that meet or exceed Service Level Agreements
- Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests
- Fully document inquiries and resolutions
- Identify and report unusual inquiry trends
2
Responsibilities For Bilingual Technical Support Customer Service Representative Resume
- Communicates with customers by telephone
- Initiates field orders (by computer or manually); Originates trace orders, verifies orders, etc
- Uses computer to access data, inputs customer information, and issues orders; Establishes credit or determines if deposit is required
- Handles complex credit and billing inquiries (i.e., high-bill investigations, customer credit status, past-due payment arrangements, closing bills, and returned checks)
- Explains rate schedules; discusses baseline allowances, service policies and operational features of appliances
- Schedules turn on and close orders/appliance adjustments/high-bill investigations
- Coordinates emergency leak order responses
- Advises customers on energy conservation measures and products
3
Responsibilities For Customer Service Representative, Bilingual Resume
- Prepares customer correspondence; Files customer applications
- Performs various other equivalent and lower-grade functions. Contacts
- Constant contact with customers to provide information and assist with problem resolution. Regular contact with co-workers or supervisor to resolve customer problems and provide information
- Fully bilingual in Cantonese and English
- Fully bilingual in Mandarin and English
- Bilingual fluency (verbal and written) in Vietnamese and English required
- Bilingual fluency (verbal and written) in Chinese (both Cantonese and Mandarin) , and English required
- Northwest San Antonio at 410 & I10 interchange
- Seeks additional job responsibilities
4
Responsibilities For Bilingual Mandarin Customer Service Representative Resume
- Bilingual verbal and written fluency in English and Spanish
- Basic knowledge of the Managed Healthcare industry
- Bilingual Chinese (Cantonese and Mandarin) and English
- Bilingual Korean and English
- Knowledge of the Managed Care industry
5
Responsibilities For Bilingual Senior Customer Service Representative Diagnostics Division Resume
- Bilingual (English/ French) communications required, both written and verbal
- Computer product knowledge an asset
- Work on assignments that are primarily complex in nature
- Lead/provide guidance to lower level associates
- Fluency in French and English (verbal and written)
- Attitude, efficiency, friendliness, diction and courtesy are critical
6
Responsibilities For Bilingual Associate Customer Service Representative Resume
- Extensive knowledge of Ontario (destinations, attractions, accommodation, events, basic laws, etc.)
- Bilingual with English and Chinese (Cantonese / Mandarin)
- Bilingual- French & English
- Available to answer calls 7.5 hours day
- Bilingual proficiency (Either English and Spanish or English and Japanese or English and Korean, English and Mandarin)
- Bilingual proficiency (English and Japanese)
7
Responsibilities For Customer Service Representative Must be Bilingual Resume
- Qualify through a panel interview
- Pass a security background check
- Putting into action your good judgment to know when to ask for help with a customer, how to interpret a customer’s financial profile and how to balance taking care of the customer with taking care of our client’s business
- Enter and manage manual and EDI customer orders to ensure that they are processed timely and accurately to meet the retail and commercial customer-s requirements
- Manage multiple larger accounts along with several smaller accounts with varying order processing responsibilities...i.e. daily, weekly; biweekly; monthly processing requirements
- Work with the customer, sales, supply chain and warehouse teams to ensure inventory is available to meet customer forecasted needs and allocate inventory according to these requirements
- Investigate and evaluate all credits and penalties to determine their validity and issue credit notes accordingly
8
Responsibilities For Senior Bilingual Chinese Speaking Customer Service Representative Resume
- Bi-lingual (French and English)
- Medicare &/or Medicaid
- When necessary, transfer the member to: member services for advance benefits questions or Care management, if the member has an emergent physical health need or to Optum, if the member has an emergent behavioral health need. If unable to transfer the member, provide the member with the appropriate phone number to contact the resources they need for assistance
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