Bilingual Customer Service Resume Sample
Jordyn Langosh
21324 Glenna Flat,
Los Angeles,
CA
+1 (555) 476 4096
Work Experience
Bilingual Customer Service Specialist
10/2017
-
PRESENT
Houston, TX
- Handle inbound billing inquiries from Hyatt’s elite guest via the following channels
- Assisting our Spanish speaking customers with identifying parts numbers, pricing, and availability by phone, email, fax or other method of contact
- Assist customers with emergency situations, such as breakdowns, and coordinate with customers, service technicians and shipping department as needed in order to resolve issue as quickly as possible
- Entering customer orders and providing confirmations
- Invoicing of orders
- Preparing shipping documents (including import and export documentation), labels, and scheduling of shipments (when needed)
- Provide quotations for individual parts, changeover kits and special projects
Bilingual Customer Service
05/2010
-
04/2017
Phoenix, AZ
- Coordinate with other departments such as shipping and receiving, service and manufacturing to insure customer satisfaction
- Assist in obtaining technical direction for customer as needed
- Assist in inventory control as needed
- Personal computer (mouse), telephone and calculator
- Partner with other Call Center operations to assure a positive Customer experience
- Generally works in busy office working conditions with frequent interruptions and deadlines
- Handles inbound billing inquiries from Hyatt’s elite guests via the following channels: Inbound Calls, Emails, Voicemails
Bilingual Customer Service Agent
04/2004
-
11/2009
Phoenix, AZ
- Understand customers’ needs and respond with urgency
- Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs
- Maintains sincere interest in providing stellar customer care
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
- Exercises independent thinking in meeting customer expectations
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
- Effectively deal with complex customers
- Create positive customer relationships by defusing angry and upset customers
Education
Drury University
2000 - 2004
School's Degree in Business Administration
Professional Skills
- Experience / Skill: 3 years’ experience as a Customer Service Representative.Excellent written and verbal skills required
- Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required
- Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy
- Excellent verbal and written communications skills, including the ability to express complex concepts clearly and concisely using proper grammar
- Strong computer skills and good working knowledge of Microsoft Office are essential
- Strong customer service, communication, problem solving skills required
- Strong keyboarding skills (greater than 7000 ksph or 50 wpm)
How to write Bilingual Customer Service Resume
Bilingual Customer Service role is responsible for customer, interpersonal, computer, basic, applications, english, french, languages, analytical, windows.
To write great resume for bilingual customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Customer Service Resume
The section contact information is important in your bilingual customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Customer Service Resume
The section work experience is an essential part of your bilingual customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Customer Service resume experience can include:
- Proven telephone communication skills
- Excellent verbal and written communication skills in English with either Japanese, French or German
- Excellent verbal and written communication skills in English & Arabic
- Provide excellent customer service skills with a proactive approach for customer satisfaction
- Fluency in English and Spanish to include strong written and verbal communication skills
- Strong customer service skills with the drive to meet/exceed customer needs
Education on a Bilingual Customer Service Resume
Make sure to make education a priority on your bilingual customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Customer Service Resume
When listing skills on your bilingual customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual customer service skills:
- Strong oral and written communication skills and the ability to build effective internal and external relationships
- Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally
- Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues
- Excellent problem solving, organizational, time management and attention to detail skills
- Excellent phones skills with the ability to handle calls professionally and with efficiency
- Individuals need to be performance focused and display a flexible attitude. Excellent call handling skills are required
List of Typical Experience For a Bilingual Customer Service Resume
1
Experience For Bilingual Customer Service Specialist Resume
- Excellent communication skills both verbal and written in English and French
- Prior outbound and inbound call experience
- Bilingual Skills: Fluency in English and Spanish
- Exceptional telephone, verbal, written communication and interpersonal skills required
- Consistently demonstrates a high level of professionalism through a strong work ethic that positively influences results
- Resolve customer issues and inquiries efficiently and effectively
- Basic computer skills with the ability to use Excel, Word, E-mail and other internal systems
- Advanced written and verbal communication skills – English and French
2
Experience For Bilingual Customer Service Associate Resume
- Coordinates training of new staff as well as continued training of experienced staff as necessary
- Adaptive/flexible: demonstrate the ability to deal with multiple, concurrent and rapidly changing demands
- Strong understanding of internal controls within a financial services environment
- Effective call and time management
- Technical proficiency PC applications, and skill related claims, policy administration systems, and/or web based applications
- Represent comapny to the customer in a highly effective, professional manner
- Employee resource groups with a strong focus on diversity and inclusion
- Work requires moderate level of customer responsiveness with some telephonic experience
- Ensure customers have the best possible experience
3
Experience For Bilingual Customer Service Representatives Resume
- Experience with Office 365, CRM, SAP, Esker
- Experience in a call center environment
- Strong knowledge of Asset, EDGE, T-Value, HP Calculator, MS Office (Excel and Word). Treasury Breakage calculator, Synergy, ECM
- PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required
- Experience of relevant customer service work in a fast-paced, high-volume environment
- Processing sales, loans, and extensions
- Entering Customers information into Oracle
- Providing a high level of professional and personalized customer service that is consistent with our corporate goals
4
Experience For Bilingual Customer Service Coordinator Resume
- Various administrative activities such as updating existing claims in claims database, preparing written correspondence, electronic filing and mail processing
- Work requires handling member and/or provider calls which includes answering and documenting calls into the Customer Service Call Tracking System
- Supports scheduled new-hire training with on-the-job coaching / training
- Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking
- Assists other Customer Service Specialists in meeting the needs of Spanish speaking customers by providing written and verbal translation services
- Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and management roles within the department
- Provide customers with information on new products and services, summarizing and verifying their understanding to ensure client satisfaction
5
Experience For Bilingual Customer Service Agent Resume
- Participates in projects including automation, direct system interlinks; system upgrades; change testing
- Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)
- Receive incoming calls from existing customers who have questions about a product or service
- Organize information using discretion and judgment when to involve others in the decision-making process
- Responsible for special projects as assigning, including continue process improvements
6
Experience For Bilingual Customer Service Administrator Resume
- Assist customers with placing orders and navigating our e-commerce site
- Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities
- Participate in extensive training regarding the vehicle requirements from pre-purchase to post-purchase
- Participates inongoing training to enhance job knowledge and individual development
- Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
- Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment
- Monthly development time and ongoing training
7
Experience For Bilingual Customer Service Officer Resume
- Update banking information as it is received in writing
- Completes required documentation/reporting to accurately track daily work assignments for client billing
- Fun, rewarding work environment with on-site cafeteria, unlimited beverages, gym, game room and free parking
- Delivers accurate description of service regarding birthday parties and fundraising campaigns
- Career pathing and advancement. Our business with OnStar consists of many departments offering room to advance
- Supervised pre/post grounding operations areas. Ensures accurate charges are applied, audited and issued to off lease customers
- Ensures training and procedures are documented/maintained
- Responsible for prompt and accurate response to customer’s mortgage servicing questions and concerns
8
Experience For Bilingual Customer Service Team Lead Resume
- Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business
- Welcomes walk-in customers with a warm and friendly greeting
- Ensures accurate account setup, maintenance, and the closing of all customer account information in People Soft
- Adheres to the delivery and service guidelines when placing orders in PeopleSoft
- Handles all customer complaints / issues by following our customer complaint resolution policy
- Adheres to cash handling guidelines
- Adheres to month end inventory policy and procedures including tank inventory spreadsheet
- Communicate with customers regarding the placement and status of contact lens orders
- Problem solving and performance analysis abilities
9
Experience For Bilingual Customer Service Supervisor Resume
- Inbound call center for Affordable Care Act. We field healthcare questions from existing and prospective members
- Maintain professionalism with customers while handling any issues or questions
- Retrieve and enter information into the database while resolving question
- Provide support to inbound staff when necessary by handling overflow calls
- Provides Private Label support to all of ADESA Canada’s Upstream Remarketing clients
- Embrace and lead change to improve workflow, enhance customer service and satisfaction and reduce operating costs
- Proficient in translating healthcare - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
10
Experience For Bilingual Customer Service Analyst Resume
- Provide detailed oral and written communication to line areas regarding inquiry resolutions
- Coordinate pharmacy processes required once funding has been obtained
- Ensures adequate phone coverage is available. Monitors phone data and call quality through recording system and reports
- Serves as backup coverage for entering orders from Customers
- Manager communication updates to sales personnel regarding equipment orders. Run reports as needed
- Consistently deliver outstanding customer service
- Adapt to changing demands of the work environment
- Contact external parties to assist in providing information, gain clarification and gather information
- Obtain marketing information through use of scripted questions
List of Typical Skills For a Bilingual Customer Service Resume
1
Skills For Bilingual Customer Service Specialist Resume
- Effectively organize, prioritize and multi-task
- Strong communication skills via, Phone/Email/Chat with Customers, Team Members and Clients
- Strong time management skills in order to work in a fast paced work environment with a high volume of e-mails and calls
- Demonstrate professional verbal communication skills
- Strong verbal and written communication skills of the French language
- Fluent in French, (both written and verbal), with a demonstrated ability to communicate effectively
2
Skills For Bilingual Customer Service Associate Resume
- Effective collaboration and time management skills
- Computerskills and the ability to operate mainframe applications in a business environment
- Telephone skills and customer problem resolution experience
- Solution oriented individual demonstrating critical thinking and problem-solving skills
- Skills / Knowledge - Working knowledge of credit bureaus and reporting
- Strong typing and data entry experience
- Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email)
3
Skills For Bilingual Customer Service Representatives Resume
- Multi-tasking skills, showcased through the use of several computer applications
- Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
- Above average analytical ability and mathematical skills
- Customer service focus and skills
- Microsoft Word & Excel skills
- Superior problem resolution and follow up skills
- Prior Corporate Customer Service experience (not food service or call center)
4
Skills For Bilingual Customer Service Coordinator Resume
- Strong ability to make good decisions and resolve inquiries in a clear, calm, and professional manner
- Prior Customer Service Experience 1+ years
- Exceptional communication skills both orally and written in English and French
- Creating memorable customer experiences while providing our customers with opportunities to save money
- Participating actively in queue maintenance through efficient call response times and prioritization of workload
- Solidifies existing Scotia iTRADE business and creates new business opportunities by initiating cross-sell and referral opportunities by
- Gathers feedback on correspondence and call quality monitoring, reporting, customer feedback, and process effectiveness
- Experience with problem solving and resolving conflict
5
Skills For Bilingual Customer Service Agent Resume
- Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired
- Experience in a Customer Service setting
- Provide excellent customer service to existing customers
- Demonstrate an understanding and commitment to first call resolution
- Determine customer needs through effective questioning and evaluate need for call escalation
- Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude
- Excellent problem solving ability; and
- Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
- Application of good judgment and decision making
6
Skills For Bilingual Customer Service Administrator Resume
- Experience working with Service Partners
- Knowledge and experience in Payments and cash management within the financial services industry
- Solid knowledge of USSI, CRM, Vantage and all Foresters legacy systems is an asset
- Experience in a technical support role and/or in customer service position
- Meet expectations of the quality and productivity standards established for the skill supported in the Contact Center
- Previous experience in the customer service industry required
- Post-secondary education or equivalent work experience required
- Technical proficiency PC applications, and skill related claims, policadministration systems, and/or web based applications
7
Skills For Bilingual Customer Service Officer Resume
- Strong focus on quality and efficiency
- Liaise with retail stores to resolve customer concerns related to store experience
- Direct Hire with Excellent Benefits
- Strong work ethic with consistent job attendance history
- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
- Strong work ethic, sense of responsibility, high level of attention to detail
- Strong proficiency in order entry systems
8
Skills For Bilingual Customer Service Team Lead Resume
- Experience in capital sales environment considered an asset
- Previous experience with Oracle ERP is desired
- Returned goods processes
- Proven ability to approach any change or new situation with a positive attitude
- Prioritize tasks to complete them in a timely and accurate manner, with supervision as needed
- Confidence and strong leadership abilities
- Multitask; can prioritize and juggle many tasks or projects at once
- Demonstrated dedication to quality and customer service based on the customer’s needs
- Excellent written and verbal communications - English and French
9
Skills For Bilingual Customer Service Supervisor Resume
- A strong background in customer service; with knowledge of pertinent ADT databases/software
- Demonstrate proficiency in oral and written communication; with speed and accuracy
- Or more of Customer Service experience
- Minimizing risk and losses by knowing and adhering to policies, procedures and key controls
- Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
- Maintaining up-to-date knowledge and understanding of features of AHS products and services, marketing promos, and special offers
- Answering general customer inquiries via phone and email surrounding system performance, billing, etc
- Scheduling and dispatching field service personnel to complete on-site troubleshooting
10
Skills For Bilingual Customer Service Analyst Resume
- Exercising discretion, within approved authority limits, in correcting problems promptly and indefensibly and when required, escalating to Manager
- Speaking and responding to emails in French and English
- Contributing to optimal centre efficiency by ensuring productivity goals are obtained
- Recognizing and appropriately actioning quality opportunities
- Preparing correspondence and coordinating with other functions as necessary to resolve issues
- Answering phone lines as well as monitoring emails
- Understanding and addressing client needs
- Receiving incoming service calls from Customers
- Starting rate of $10.50-$12/hour (certain positions offer additional incentives)
List of Typical Responsibilities For a Bilingual Customer Service Resume
1
Responsibilities For Bilingual Customer Service Specialist Resume
- Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service
- Solution oriented individual demonstrating critical thinking and problem solving skills
- 6+ months of prior experience in an office setting, call center setting, or phone support role
- Adapt and work effectively in a continuously changing environment
- Seek out developmental opportunities and continuously improve skills/performance
2
Responsibilities For Bilingual Customer Service Associate Resume
- Multi-task and manage time effectively
- Writes clearly, concisely and effectively
- Experience with Microsoft Word (creating and editing) and Microsoft Excel (creating and editing)
- Demonstrated ability to work in a fast paced, structured environment, handling large call volumes
- Experience working in a call center environment
- Provide excellent service to customers
- Experience in a customer service
- Superior customer service focus and demonstrated team player attitude
3
Responsibilities For Bilingual Customer Service Representatives Resume
- Multi-task and re-prioritize workload as required
- Call center or health care experience
- Responding independently to telephone inquiries and taking action to fully address inquiries by presenting knowledgeable solutions & following through
- Assuming responsibility and taking ownership until resolution
- Assisting with billing issues
4
Responsibilities For Bilingual Customer Service Coordinator Resume
- Assisting with adjusting policies
- Learning and adhering to regulations in multiple states
- Processing client requests (inquiries, transactions, case work) in a timely and efficient manner
- Troubleshooting system performance issues both remotely and telephonically
- Accomplishing daily, weekly and monthly goals as decided by management
- Taking payments by phone
- Meeting quality and efficiency metrics in a fast paced environment
- Providing back up support in daily administrative work and customer service across the Client Delivery Operations
- Handling Client inquiries in a timely and accurate manner
5
Responsibilities For Bilingual Customer Service Agent Resume
- Fluency in both English and FRENCH to include reading, writing and speaking both language
- We are actively recruiting for a training class beginning in April 10, 2017
- Multi-tasking by supporting various areas of the operation
- Follow critical elements of the Concentrix Call and File handling process
- Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures
- Place outbound calls as required to meet marketing program initiatives
6
Responsibilities For Bilingual Customer Service Administrator Resume
- Achieves department goals by accurately and appropriately entering all details of customer interactions
- Exceeds productivity standards and goals set by the company while maintaining a high level of customer satisfaction
- Assists in training of other Customer Serivce employees and temporary agents
- Process lease modifications as required while adhering to HCC’s policies
- Fulfill order entry transactions following departmental processes
- Provide customer support while expertly navigating between multiple computer sessions
- Resolve or investigate adequately before appropriately escalating calls to the next level
- Respond to external customers inquiries with timely and accurate information for Spanish and English speaking customers
7
Responsibilities For Bilingual Customer Service Officer Resume
- Follow documented processes/workflow while looking for ways to reduce customer effort
- Work as a first point of contact for a team servicing 250+ clients
- Commitment to achieving high levels of service excellence
- Provide payouts to clients and brokers by creating a payout letter
- Capable of consistently producing high quality work under pressure and in a timely fashion
- Basic Knowledge of Gaming/App development Terms and Software
- Successfully completes all required new hire training as per Departmental guidelines
8
Responsibilities For Bilingual Customer Service Team Lead Resume
- Comprehensive knowledge and understanding of provincial/state legislation
- Knowledge of leasing is required
- Proficient in active listening to fully understand our customers’ needs
- Expertise in handling multiple tasks in high-volume, fast-paced work environment
- Clear verbal communication, written communication, and reading comprehension in English and Spanish
- A contact center environment filled with amazing people and incredible career opportunities
- Capable of processing mathematical information
9
Responsibilities For Bilingual Customer Service Supervisor Resume
- Coordinate with manufacturing, distribution, import/export compliance officers, and remote services to ensure order fulfillment
- Start your career as a Trainee in our 6-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
- Inbound calls, helping people with payments and questions about auto insurance
- Committed to providing superior customer service
- Properly documenting all verbal and digital correspondence relevant to the customer’s account
10
Responsibilities For Bilingual Customer Service Analyst Resume
- Engage with potential and existing guest inquiries to provide hotel reservation and guest services in a sales based position
- Drive hotel revenue for our customers by successfully offering appropriate products based on callers requests and needs
- No physical requirements other than sitting at a desk and computer the majority of the day
- Records each call by accurately documenting status and comments in the appropriate database or platform
- Develops and maintains productive working relationship with our other Chuck E. Cheese Rockstar members
- Pre-Employment Assessment Testing
- Comprehensive and paid training
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