Broadband Technician Resume Sample
Joey Predovic
40180 Romaguera Pines,
Detroit,
MI
+1 (555) 980 6950
Work Experience
Broadband Technician
05/2018
-
PRESENT
San Francisco, CA
- Valid California driver's license and a driving record that complies with company policy
- Knowledge of and details about performing video, high-speed data, wireless and voice services (VoIP or Circuit Switched) installations to commercial customers is very useful. Experience with PBX's,
- Mechanical aptitude with working knowledge in using various tools and equipment
- Valid Texas driver's license and a good driving record
- Install, service and support hubs, routers, wireless devices, AP’s, WiFi and commercial voice hardware services
- Valid California driver’s license and a driving record that complies with company policy
- Knowledge of and details about performing video, high-speed data, wireless and voice services (VoIP or Circuit Switched) installations to commercial customers is very useful. Experience with PBX’s,
Business Class Broadband Technician
12/2013
-
11/2017
Los Angeles, CA
- Test, resolve problems and verify analog/digital video, high-speed data, Business Services Phone
- Install, service and support hubs, routers, wireless devices, AP’s, Wi-Fi and commercial voice hardware services
- Work closely with commercial customers with varying levels of skill and knowledge to resolve service problems in meeting their expectations. Materials and Equipment used: Company vehicle, hand tools, power tools, cordless drill, ladders, signal meter, computers, laptops, cellular phones, telephone and customer owned equipment
- We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
- Provide the exact details as to the character and nature of any previous security services experience and provide written certification(s) from previous employer(s)
- Undergo a criminal history background check
- Not have been convicted of two or more felony offenses, a single felony within the past twenty years; or a Class A misdemeanor within the past ten years
- Not be currently charged with a Class A misdemeanor or felony offense, under an information or indictment
Commercial Broadband Technician
03/2008
-
10/2013
Detroit, MI
- Not have been adjudicated as having engaged in felony level delinquent conduct within the past ten years
- Not have been found by a court to be incompetent by reason of a mental defect or disease and not have been restored to competency
- Not be required to register in any state as a sex offender; and
- Not have charges pending for, or have been convicted in any jurisdiction of, a Class B misdemeanor within the past five years, for an offense determined by Suddenlink to be disqualifying
- Install, test, troubleshoot, and replace company hardware and services (video, data, telephone) in residential structures while ensuring proper connection from the tap to consumer devices; disconnect services when appropriate
- Utilize appropriate diagnostic tools to troubleshoot and resolve network problems and mitigate customer impacting issues by resolving them on-the-spot or by making appropriate escalations to the network maintenance team
- Maintain network integrity and performance proactively by completing required service-level tests and home certifications
- Comply with all company and industry safety programs and plans and immediately notify superiors of safety concerns and violations
- Educate consumers on product availability and operations, proactively recommending service and/or equipment upgrades where appropriate
Education
Waynesburg University
2003 - 2007
Bachelor's Degree in Communication
Professional Skills
- Strong communication skills – ability to explain technical issues to customers
- Prioritize and organize work effectively
- Prioritize and organize effectivelyAbility to work independently and with others
- Comprehend and operate testing equipment, including but not limited to signal level meters, ohm meters, etc
- Valid driver’s license, with a satisfactory driving record
- Skilled in using a Windows-based computer
- Some related broadband troubleshooting work experience required
How to write Broadband Technician Resume
Broadband Technician role is responsible for customer, commercial, telephone, basic, equipment, power, insurance, design, wireless, telecommunications.
To write great resume for broadband technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Broadband Technician Resume
The section contact information is important in your broadband technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Broadband Technician Resume
The section work experience is an essential part of your broadband technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous broadband technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular broadband technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Broadband Technician resume experience can include:
- Utilize automated routing systems to monitor service call schedules and ensure on-time arrival to scheduled service windows; coordinate with dispatch or supervisor to adjust where appropriate
- Valid NC driver’s license and a good driving record
- Operates a bucket truck
- Electrical or general construction experience
- Lifting and carrying up to 65 pounds, digging, crawling, stooping and standing
- Climbing on ladders, telephone poles and/or towers
Education on a Broadband Technician Resume
Make sure to make education a priority on your broadband technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your broadband technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Broadband Technician Resume
When listing skills on your broadband technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical broadband technician skills:
- Carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available
- IP networking experience
- Provide a professional quality installation to insure Vz is delivering a positive Customer Experience
- Broadband Technician I or equivalent experience required
- 6 months+ Advanced Broadband Installer or equivalent work experience
- Digs trenches and removes soil prior to cable installation in a buried system
List of Typical Skills For a Broadband Technician Resume
1
Skills For Broadband Technician Incidental Resume
- Climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including equipment)
- Perform moderate level activation of broadband products including everything EoC and EoS and above including DS3 and SONET services
- When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals
- Climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including all tools) as needed
- Serves our customers by installing quality products and services, resolving repair issues and maintenance of High Speed Internet, Video, Telephone and cable
2
Skills For Business Class Broadband Technician Resume
- Work varying hours including nights, weekends, and holidays when required
- Perform Ethernet layer 2 and Layer 3 testing and troubleshooting
- Familiar with XO/NAC operating procedures, processes, and TBS system
- Makes decisions to complete first time resolution regarding the type of repair required at the customer premise. This includes determining whether to repair or replace equipment as needed by inspecting subscriber premises to decide on the appropriate method of installation
- Offers suggestions with our customers regarding the exceptional products and services available to our customers to get the most for their communication needs
- Competency operating a Microsoft Windows-based computer
- Professional work culture; fast-paced; multi-tasking; customer focused environment
- Perform moderate level router configuration on Broadband switching platform
- Perform line by line provisioning CPE0Cisco, Adtran, and Accedian NID
3
Skills For Commercial Broadband Technician Resume
- Convey a positive, professional appearance and demeanor when communicating the company’s products and service options to our customers
- Provides tier 2 support to stores regarding broadband outage and service issues
- Ensures full functionality of new and existing hardware devices
- Utilizes network tools and troubleshooting knowledge to resolve network problems
- Assists in pre-wiring and installation activities
4
Skills For Business Services Broadband Technician Resume
- Completes job documentation on paper or by using a computer
- Perform line by line provisioning CPE: Cisco, Adtran, and Accedian NID
- Familiar with NAC operating procedures, processes, and OSS system.Search Jobs US
- SCTE Broadband Premises Installer Certification
- Safely lift 75 pounds
5
Skills For Broadband Technician, Commercial Resume
- Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
- Drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics
- Competency in basic mathematics
- Competency in basic electronics
- Fluency in English (written and verbal) with the ability to communicate in person and by telephone
- Work independently as well as with others as part of a team
- Ability and willingness to work outdoors in all types of weather
6
Skills For Business Class Broadband Technician Woodland Hills Resume
- Carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available (weight limit of 350 pounds including up to 50 lbs of equipment)
- Climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including up to 50 lbs of equipment)
- Depot locations: Freeport, Bethpage or Hauppauge
- Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing Altice Technical Services security services (if applicable)
- Handle all pre-test and field test on all XO products assigned without any supervision
- Map moderate Broadband cross connects in the XO network—Sonet and Ethernet
- Perform basic activation of VPLS0 Virtual Private LAN Service product
7
Skills For Broadband Technician, Business Class Resume
- Resolves issues at installation from customer’s electronic devices to tap
- Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
- Home and Small Business Network Installation: Installs and troubleshoots the Home and Small Business products in customers’ home and/or business
- Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate
- Inspect customer premises to determine the appropriate method of installation or repair in the safest possible manner
- Identifies and resolves root cause related to hardware, connectivity, and networks
8
Skills For Broadband Technician Resume
- Establishes and maintains communications with customers, vendors, and internal team
- Completes work orders and other documentation on paper and/or by mobile device
- Maintains network integrity through preventive maintenance and home certifications
- Resolves or escalates customer complaints
- Pulls lasher, strand or cable between poles
- Splices coax and fiber cables to designed specifications
- Plans daily activity, requisitions equipment and supplies, and stocks vehicle
9
Skills For Broadband Technician Incidental Resume
- Knowledge of basic design calculations
- Handle all pre-test and field test on all Vz products assigned with little supervision
- Handle all pre-test and field test on all Vz products assigned without any supervision
- Map moderate Broadband cross connects in the Vz network—Sonet and Ethernet
- Perform basic activation of VPLS: Virtual Private LAN Service product
- Safely lift up to pounds
- Provides quality internal and external customer service surrounding the Company values. Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices. Utilizes network tools and troubleshooting knowledge to resolve network problems
- Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap. Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
- Low voltage experience
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