LAN Technician Resume Sample
Herminia Mayer
9539 Chanelle Circles,
Chicago,
IL
+1 (555) 972 2786
Work Experience
Senior PC / LAN Technician
11/2016
-
PRESENT
Phoenix, AZ
- PC/LAN Technical Experience; Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines
- Audio / Visual Technical Experience
- General knowledge of Microsoft Operating systems, especially XP, and Microsoft Office
- BS in IS or related field or equivalent experience
- Solid individual performance while partnering with others. Works well through self-directed effort
- PC/LAN Technical Experience; Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplinesGeneral knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office; Apple computers and operating systems; networking switches and data networks; IP telecommunications systems
- Manages service request queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements
PC / LAN Technician
04/2011
-
07/2016
Dallas, TX
- Meets project dates
- Demonstrates analytical, organization, customer service and communication skills required in the resolution of problems
- Balance time and effort among multiple projects and support activities according to established priorities
- Possesses a basic knowledge of system architecture and operating system internals
- Self-motivated and capable of learning through continued study of trade journals, technical manuals online research and interaction with other teams or vendors
- Maintains Strict confidentially with the regard to all aspects of operation of the Information Technology Department
- Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
- PC/LAN Troubleshooting including providing accurate, timely and creative solutions to end-user computer and network problems and escalating more complex problems to senior staff
- Implements approved operating system enhancements and recommend system modifications to reduce user problems
LAN Technician, Intern
06/2007
-
12/2010
Chicago, IL
- BS in IT or related field or equivalent experience1-3 Years
- PC/LAN Technical Experience
- General knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office, Apple computers and operating systems; networking switches and data networks; IP telecommunications systems and audio visual systems
- SGA IT Support for Operations
- Scope and Responsibility: Moderate
- Judgment / Problem Solving: High
- Level of Risk: High
- Works well through self-directed effort. Shares knowledge in area of expertise
- Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices. Escalates unresolved issues in a timely manner
Education
Washington State University Vancouver
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong oral, written, and customer service skills including the demonstrated ability to communicate effectively with technical and non-technical staff
- Successfully demonstrated advanced skills in at least two of the following: MS Office Suite 2010 and above, Apple iOS X and above, Windows 7 and above
- Successfully demonstrated experience with and current knowledge of computer hardware and software
- Experience with installing, designing, configuring, and maintaining system hardware and software
- Experience with monitoring, analyzing, troubleshooting, or evaluating hardware, software, and network problems
- Experience installing, integrating, testing and verification of software and hardware products
- Experience with implementing and managing network policies, procedures, and standards and enforcing security procedures
How to write LAN Technician Resume
LAN Technician role is responsible for customer, travel, software, training, database, security, telecommunications, architecture, research, insurance.
To write great resume for lan technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For LAN Technician Resume
The section contact information is important in your lan technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your LAN Technician Resume
The section work experience is an essential part of your lan technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lan technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lan technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative LAN Technician resume experience can include:
- Ensures data/media recoverability by executing a schedule of server backups and database archive operations. Interacts with other support groups to restore service and /or identify and correct end-user computing problems
- Demonstrated ability to multitask and prioritize varying projects
- Experience with Absolute computrace Encryption/Bitlocker, Windows 7, 8 & 10, PC Imaging and setups and software installation and troubleshooting
- Experience in applying principles of quality assurance to products being configured
- Experience troubleshooting IT infrastructure, including network, PC, software and servers
- Experience with researching and recommending network and server hardware and software for large complex networks
Education on a LAN Technician Resume
Make sure to make education a priority on your lan technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lan technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in LAN Technician Resume
When listing skills on your lan technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lan technician skills:
- Use sound judgment and time management skills to prioritize all assigned tasks
- Experience troubleshooting and resolving technical issues while providing excellent customer service
- Communicate effectively with all end-users in order to keep them updated on all pending issues
- Experience with upgrading and troubleshooting workstations
- Experience maintaining and troubleshooting mobile devices such as IPhones, IPads, BlackBerry and Air Cards
- Experience installing Printers and peripherals, upgrading RAM and Hard Drives
List of Typical Experience For a LAN Technician Resume
1
Experience For PC / LAN Technician Resume
- Assist in creating Windows 7 loads for all company computers
- Remote and deskside incident management
- Phone / Mobile Devices
- Performs Deskside functions associated with internal and external customer based needs
- Performs corrective procedures for prevention or system recovery support
2
Experience For PC / LAN Support Technician Resume
- End User ID creation and security
- Manages users IDs as necessary, to include addition of users to individual applications and distribution groups
- Intermediate level knowledge of backup software and hardware
List of Typical Skills For a LAN Technician Resume
1
Skills For PC / LAN Technician Resume
- Experience with Active Directory, Exchange and Enterprise Messaging Software
- Experience Imaging computers in an Enterprise environment with tools such as SCCM, Jamf and Deploy Studio
- Hardware/software trouble shooting experience
- Experience troubleshooting MS Windows 7, 8.1 and 10 and Moc OSX 10.10, 10.11 and 10.12
- Experience with LAN/WAN network administration
- Experience with LAN and WAN network administration
- AS in a related field OR an equivalent combination of education and experience
- Relevant hands-on experience
- Experience supporting Active Directory for end users
2
Skills For PC / LAN Support Technician Resume
- Experience supporting Exchange / Outlook
- Related technical experience
- Working knowledge of imaging and software installation in an Enterprise environment
- Working knowledge of Apple/Mac imaging in an Enterprise environment
- Working Knowledge of Hardware troubleshooting/repair in an Enterprise environment
- Working knowledge of desktop technology including hardware, software, and network hardware
- Understanding of WAN Devices, circuits, cabling and telephonic and/or communication technology
- High proficiency with Microsoft Suite, Computer troubleshooting, Networking Microsoft SCCM, Remote Access, Goto Assist Printers and other peripherals
3
Skills For PC LAN Technician Resume
- Knowledgeable about a wide range of software including multiple versions of Office, Windows, web browsers and other business software
- Expert ability to implement distribution and logistics strategies along with maintaining the tools and environments to help the teams deliver software releases
- Prepare a variety of reports to document work in progress, completed work, and other necessary tracking reports on a timely basis to department management
- Records requests in ServiceNow ticketing application
- Follows security policy in identifying legitimate password reset requests
- Intermediate level knowledge of the latest Network Operating Systems and hardware
4
Skills For Senior PC / LAN Technician Resume
- Intermediate level knowledge of Active Directory, Exchange and Enterprise Messaging Software
- US Citizenship and the ability to obtain and maintain a Secret Security Clearance
- Use of SCCM Use of Deploy Studio and Jamf A+ Cert
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects including the human body
- Work is performed in both the field and in an indoor office environment with moderate exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.)
5
Skills For LAN Support Technician Resume
- Moderate exposure to environmental conditions (such as disruptive people) and moderate exposure to extreme temperatures, inadequate lighting, movement restrictions or intense noise
- Deskside technician experience
- Install and configure desktop and laptop computers running Windows and Apple iOS operating systems, as well as common peripherals (e.g. printers, scanners)
- Experience deploying web applications to a production environment
- Experience automating build and release processes
6
Skills For LAN / Deskside Technician Resume
- Professional experience in a NOC or Enterprise environment involving a geographically distributed network
- Experience working with Cisco and/or Windows network hardware
- Help Desk experience doing remote support
- Working in multiple branches and research centers across the organization
- In conjunction with PC/LAN helpdesk, maintains ticket tracking database
7
Skills For LAN WAN Desktop Technician Resume
- Daily travel between branches and research centers
- Schedule subject to change
- Installs and configures PC desktops, laptops and printers
- Troubleshoots network connectivity related to desktops and laptops
- Supports Microsoft Office and other office applications
- Image and configure desktop hardware and deliver to customers
8
Skills For LAN Technician, Intern Resume
- Works independently on assigned tasks
- Performs general maintenance tasks, troubleshooting, repairs, upgrades and more advanced installations of computer systems, and peripheral equipment throughout the library
- Monitor, maintain and accurately document assigned service tickets and computer equipment inventory via NYPL Technology’s ticket management system
- Escalate issues when appropriate to IT management
- Provide exceptional customer service to our end-users
9
Skills For Associate PC LAN Technician Resume
- Fulfill all responsibilities as a member of the Service Delivery team including but not limited to attending meetings, working on technology projects, following standard processes and procedures
- Review damaged/failing equipment and notify Assistant Manager with appropriate course of action
- Occasionally perform installation or replacement of network equipment under the supervision of Technology Infrastructure staff
- Escalate issues when appropriate to other IT departments
- Install configure, and debug CCC and 3rd party software applications
- Maintains the generic and customized laptop images for the insurance market
- Create, refine and implement processes and procedures to ensure successful implementation of product releases
10
Skills For LAN Technician Intern Resume
- Investigate client issues, monitor delivery of product, and coordinate corrective action where needed through necessary communication with the appropriate CCC team members
- Repair computer systems and other peripheral equipment; conduct a variety of diagnostic tests to determine repairs needed; make necessary repairs in a timely basis; communicate with all levels of managements and sales teams as necessary to determine problem areas and repairs needed; ensure the highest quality of work produced
- Liaison between vendor, procurement, and department management
- Sustains knowledge of computer technology through education seminars, in-service training, information research (Internet) or approved external technology education
- Operate in a 24/7/365 environment so that the network infrastructure is running effectively, which includes continuous monitoring of all services, engaging the necessary resources and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of a degradation or outage
- Member of the Corporate Deskside Support team assist in the following activities
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