LAN Administrator Resume Sample
Meggie Rogahn
988 Kelsi Union,
Philadelphia,
PA
+1 (555) 215 4075
Work Experience
LAN Administrator
04/2016
-
PRESENT
Chicago, IL
- Perform advanced LAN administration functions such as troubleshooting, group creation, directory/file permissions and file server, telecomm and Datacomm administration and maintenance. Establish Exchange mailboxes, assign users to distribution lists, establish account limits
- Maintains and upholds procedures and standards for annual QA audits. Poll customer base via a survey form to ensure proper level of support is given
- Advanced technical support and diagnoses of PC hardware and software problems. Prepares and maintains image and imaging software. Maintain an inventory of all components and equipment in Asset Frame
- Enter and receive purchase requisitions in Lawson
- Yrs of related IT experience
- Years of Experience in an IT technical support role in a multi-platform environment, troubleshooting PC/LAN problems and supporting and maintaning hardware and software
- Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them
- Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved
- Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand
Systems / LAN Administrator
04/2013
-
02/2016
Houston, TX
- Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Communicates clearly with other team members as well as other support organizations
- Physically lift, unpack, and move electronic equipment
- Complete requests as assigned by meeting agreed to delivery dates to ensure customer satisfaction
- Interact with outside vendors on a regular basis and maintain knowledge of hardware associated for Apple, Dell and HP devices
- Maintains full compliance with all SOX and FDA Part 11 guidelines
- Installs, configures, and maintains personal computers, servers, Ethernet networks, network cabling, and other related equipment, devices, and systems
- Investigates user problems, identifies the source, determines, and implements the solution
- Updates the desktop/laptop operating systems as required
- Maintains the Service Desk queue for PC and Networking issues technical support
LAN Administrator Scottsdale Office
08/2006
-
03/2013
Dallas, TX
- Analyzes Service Desk requests for recurrent problems and potential areas for improvement
- Analyzes Service Desk requests to determine the need for user training
- Maintains work instructions and troubleshooting documentation for the Service Desk system
- Creates and maintains user accounts
- Installs and configures printers on end user PC’s
- Administrate the Elections Active Directory (AD) and group policies to add, terminate, or delete accounts to support the election cycle
- Prepare and deploy SCCM packages for updating patches to the PCs
- Maintain the inventory of hardware and software; track software licenses and renewals; track system certifications and renewals
- Install, configure and maintain Local Area Networks, including hardware, software and cabling
Education
Siena Heights University
2001 - 2006
Bachelor's Degree in Management
Professional Skills
- Experience in supporting Windows XP, Windows server experience, including Exchange server as well as, MS Office Suite, Windows 7, P/C and Laptop Imaging, Citrix, Active Directory, Cisco VPN, Virtual Desktop
- Experience working in a multiple server environment and management of Helpdesk ticket tracking applications. - Experience supporting remote offices.- Effectively manage multiple tasks (or projects) timely and efficiently with minimal guidance
- Excellent communications, interpersonal, and time management skills, and the ability to manage multiple priorities
- Excellent communication and customer service skills and highly collaborative approach with other IT team members is essential
- Technical Support, troubleshooting skills are key
- Customer service skills are needed to interact with the complex environment supporting Admin type positions all the way up to Doctors at these locations
- Experience in a network environment, or any equivalent combination of training and experience. Certification as a COMPTIA Network+ or equivalent
How to write LAN Administrator Resume
LAN Administrator role is responsible for customer, troubleshooting, software, mainframe, finance, training, integration, database, mac, purchasing.
To write great resume for lan administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For LAN Administrator Resume
The section contact information is important in your lan administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your LAN Administrator Resume
The section work experience is an essential part of your lan administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lan administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lan administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative LAN Administrator resume experience can include:
- Reliable team player, self starter, able to work without supervision, and above average customer service skills
- Proven experience with hardware configuration for desktops, laptops, warehouse label printers, scan guns, and network printers
- Experienced network knowledge of TCP/IP and related networking protocols. (DHCP,DNS,SNMP,etc.)
- Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system (e.g. ServiceNow)
- Prioritizes and manages multiple tasks and deadlines with minimal supervision
- Prioritize, distribute and follow up team's activities
Education on a LAN Administrator Resume
Make sure to make education a priority on your lan administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lan administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in LAN Administrator Resume
When listing skills on your lan administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lan administrator skills:
- Significant experience with supporting and operating enterprise data backup systems
- The ability to successfully prioritize and manage multiple competing or emerging issues
- Utilize excellent troubleshooting processes and use sound judgment when solving problems
- Strong working knowledge of Windows operating systems, and network technologies
- Experience in the management of Cisco WAN / LAN data network equipment (Routing and Switching protocols)
- Proficient in the use of debugging tools and strong understanding of popular software titles
List of Typical Experience For a LAN Administrator Resume
1
Experience For Systems / LAN Administrator Resume
- Familiarity with or experience working with the following systems in an enterprise environment
- Good working knowledge of Windows, Apple and Uvdi technology
- Experience with DOS scripting
- (SCCM) System Center Configuration Manager image deployment, and software packaging experience
- Experience in Firewall Management (Cisco & CheckPoint - Features, VPN Site to Site, VPN Remote Access)
- Previous experience as a network or systems administrator
2
Experience For Senior LAN Administrator Resume
- Has strong knowledge of anti-spyware/anti-virus tools
- In depth knowledge and experience with client management tools, including Microsoft Systems Center Suite, MS Deployment Toolkit, and Casper Suite for Macs
- Experience with remote tools for PC and Apple platforms
- Previous IT desktop support experience
- Technology Management - demonstrate superior knowledge of interface support, LAN and network equipment and software
- Create menus and login scripts for less experienced users
- Additional experience can be substituted for education
- Knowledge and experience on ITIL processes
3
Experience For LAN Administrator Scottsdale Office Resume
- Creating and maintaining efficient file server structure
- Working expertise on complex networks topology
- Interfacing with the customer through the deployment and maintenance process
- Working knowledge of the server and application virtualization technologies
- Documenting the Local Area Network in an organized, up-to-date format
- Backing up the system in an orderly manner
4
Experience For Production Supervisor / LAN Administrator Resume
- Maintaining the network security and all associated tasks
- Managing network and local print jobs
- Designing menus within the LAN menu system
- Ensuring the successful operation of existing applications
- Using enterprise system tools, monitors and distributes reports on centralized desktop management activities, software distribution, and performance
- Lifting various servers, printers, UPS, batteries and related hardware
- Reviews by proofreading and correcting documentation standards; changes/maintains documentation, learning to critique life-cycle documents
- Direct interface with the customer to provide engineering troubleshooting and resolution system wide
5
Experience For LAN Administrator / Intermediate Resume
- Responsible for delivery, moving and installing devices and related software as well as device inventory
- Directs others in data gathering and analysis and server utilization and load balancing
- Provide assistance administrating systems and deploying applications in with Configuration Manager
- Installs and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring
- Responsible for use of best practice in server and desktop security and patching, network connectivity, and limited LAN design
- Provides support in the planning, coordination, and implementation of network security measures
- Simulates or recreates technical issues to resolve operating difficulties. Identifies, researches, documents, and resolves incidents
- Network Monitoring and Support
6
Experience For Network / Lan Administrator Resume
- Review/Resolve assigned tickets and provide input on troubleshooting and resolution
- Some Travel required supporting remote locations
- Provide cost efficient reliable server and personal computer hardware, software and operating system support services to the department
- Convey courtesy, enthusiasm, positive attitude, and service to support management involving patients, medical staff, physicians, administration, etc
- Evaluate new hardware and software for its application within the department. Make recommendations regarding acquisition of new technology
- Evaluate the necessity of purchasing upgrades to software packages based on the use of the package, the nature of the upgrade, etc
- Install LAN operating systems and define the network for users. Ability to help users resolve LAN problems
- This requires 24 hours per day, 7 days per week availability during the stand by period
- Windows Operating System - Intermediate
7
Experience For IT Analyst LAN Administrator Resume
- Follow “best practices” when providing a solution to the client
- Performs critical thinking to evaluate and resolve technical or procedural problems
- Has regular contact with vendors to solve application or operating system issues
- Uses standard Operating Systems utilities
- Makes optimum use of the Operating Systems
- Teaches others to be proficient in the use of the operating system specific file editors
- Develops task estimates including costs and requirements
- Create and deploy virtual applications through Configuration Manager for Dunning Lab
8
Experience For Assistant LAN Administrator Resume
- Maintain supported departments organizational units users and groups using Active Directory
- Exercise sound independent judgment when problem solving
- More than 70% of our clients being Fortune 500 corporations
- Provide ongoing upgrades to the software
- Manage projects and provide status updates and reporting in a timely manner
- Network certification (i.e. Microsoft Solution Expert Certification (MCSE) or Computing Technology Industry Association (CompTIA) A+ Certification )
- Maintain and troubleshoot LAN/WAN connectivity problems and remote access issues
- Trouble shoot, problem solve, diagnose, and resolve problems locally and remotely; maintain end user hardware and software
- Serve as one of several Department LAN Administrators to help identify, design, implement and plan to meet network, hardware and software needs across the Election department
9
Experience For LAN Administrator Resume
- Provide guidance on LAN, hardware, software and server configuration for new applications or major modifications to application architecture or data accumulation architecture
- Be part of the Elections IT team to provide frontline support and help desk support – tier 1 – 3 depending upon technology. Track requests, incidents, and shoulder taps in a ticketing system
- Provide support in maintaining hardware and software, analyzing problems and monitoring the network to ensure availability to system users
- Assure and enforce compliance with King County IT policies
- Escalate/refer unresolved problems to appropriate resources within KCIT
- Consult with other IT staff with regard to security, best practice and county IT standards
- Establish and maintain network, email and internet/intranet access
10
Experience For Systems / LAN Administrator Resume
- Trouble shoots all system problems
- Participates in migrations and upgrades
- Identify and document workaround solutions for errors
- Create and maintain network and telecommunications systems diagrams and configuration documentation
- Analyze and document customer needs in the computing device environment by meeting with the customer to evaluate business problems and to recommend solutions for complex problems. Develop and document implementation plans
- Create software utilities for device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on client devices by identifying and acquiring appropriate tools to improve total cost of ownership and customer service
- Establish device management procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information system and organization objectives
- Deliver, move, and install devices and related software including client devices, Web servers, file and application servers, peripherals, operating systems, standard software and vendor software by following documented standards and procedures to provide equipment and service to the customers and to the environment
List of Typical Skills For a LAN Administrator Resume
1
Skills For Systems / LAN Administrator Resume
- Experience with Windows Operating System, Citrix, Technical Knowledge of Hardware & Software, Client Server Architecture, NAS
- Strong knowledge of PC repair and application and operating system software installation is required
- Proven history of developing innovative solutions to complex problems
- Experience with SCCM, Active Directory, Desktop Imaging
- Experience in tracking service requests and incidents in a system
- Technical knowledge and experience with desktop hardware, software applications, operating systems
- Experience with network management as well as monitoring tools
- Build and operate tactical data services; install, maintain, and upgrade servers and client
- Directly related IT support experience
2
Skills For Senior LAN Administrator Resume
- Experienced with the design, installation, configuration, and support of agency's LAN system
- Extensive industry experience in B2B markets
- Have a good command of English in both written and verbal
- Directly related IT support experience with iDevices, computers, and electronic peripherals
- Managing backups for the firm, keeping all servers patched and up to date
- Understanding of Desktop Windows scripting and automation
- Understanding of systems management tools like SCCM, BitLocker, Firewall, Spyware utilities, and desktop patching utilities
3
Skills For LAN Administrator Scottsdale Office Resume
- Working knowledge of Windows Server operating systems, enterprise workstation deployment and configuration
- Troubleshooting and configuring Windows 7, Windows 10, Windows Server 2008/2012
- Troubleshooting, analysis, and resolution of technical issues
- Working with PC technical support analysts, provide level three support for LAN and desktop problems and issues
- Managing user accounts for network, Exchange, voicemail, and more
- Being proactive on desktop issues and network issues
4
Skills For Production Supervisor / LAN Administrator Resume
- Knowledge of desktop operating systems and applications including installation and troubleshooting and the use of imaging technology such as Symantec Ghost
- Performs imaging of desktop hardware using SCCM Deployment process or equivalent imaging software
- Conducts system patching and coordinates with other IT teams on the patching of host server operating systems
- As directed, provide input toward system, end user, training or support documentation for new, revised or existing systems
- Assists in system generation, configuration, upgrades, performance monitoring and tuning, and disaster recovery
- Performs LAN management services including creation/modifications of user profiles, messaging and account management
- Establishes and maintains a positive working relationship with all Information Technology departments to optimize working relationships and communication
5
Skills For LAN Administrator / Intermediate Resume
- Knowledge of networking operating systems, configurations and commands, network protocols
- Familiarity with SCCM Desktop Environment to include: Patch Management, Desktop Image Build Management, OS Testing and Application Testing
- Fundamental LAN and WAN networking concepts
- Support and manage department servers and applications running on those servers
- Makes independent decisions, e.g., configuration, server platforms, operating systems, how to partition
- Ensure backup and recovery products (Networker and Avamar) are current and performing satisfactorily in the regular cycle
- Work with software vendors and other third parties to research and resolve issues affecting system performance and availability
- Build/rebuild users laptops as needed, keeping laptop images up to date
6
Skills For Network / Lan Administrator Resume
- Basic familiarity with word processing, spreadsheet and database software
- Work collaboratively with the JHU Enterprise IT help desk to assist with resolving customer issues
- Basic knowledge of MAC/Apple solving problems in the IOS environment in a corporate space
- Overall knowledge of the hardware and software components of Windows operating system
- Participates in upgrade planning
7
Skills For IT Analyst LAN Administrator Resume
- Makes recommendations regarding systems changes, OS configuration, risk management, and performance
- Assists with developing plans on how to integrate new updates into the current environment and provides input on the development of systems metrics and goals
- Expert in Windows and Apple desktop operating systems (Windows 7 and onward; Apple OS X and onward)
- Can perform basic Windows server troubleshooting tasks
- Automated desktop imaging concepts and systems such as Windows Automated Installation Kit (WAIK) and Windows System Image Manager (WSIM)
- Application packaging concepts and technologies
- Document and communicate department and/or organizational system updates, installations, etc to appropriate staff
- Knowledge of TCP/IP, LAN Administration
8
Skills For Assistant LAN Administrator Resume
- Document and communicate department and/or organizational system updates, installations etc. to appropriate staff
- Contribute to development and /or review of system, end user, training, or support documentation as assigned for new, revised or existing systems by following department documentation standards to support both technical and non-technical customers
- Plan, implement, operate, and maintain (PIOM) virtual machines (VM) operating systems that act as application server platforms
- Rehearse recovery procedures at times determined by IAM to ensure any restore can be accomplished as quickly as possible
- Configure and optimize network servers and associated encryption technologies
- Create, schedule, monitor, and validate quality of desktop backups by following standards and documented procedures to ensure that recovery is possible in the event of equipment or software failure. Restore files as needed
- Interface with customers by meeting with them to provide support of Business Continuity plan. Participate in disaster plans for equipment supported by attending meetings with technical team and customers
- Experience supporting Microsoft Windows 2003/2008/2012 servers
- Previous experience in account administration utilizing Exchange, Active Directory, VPN, Webex and Jabber
9
Skills For LAN Administrator Resume
- Two or more years or relevant experience
- Four years on-the-job training in a networking environment
- Network certification (i.e. MCSE or CompTIA A+)
- Telecommunications or data communications environment with course work in the above areas
- Gather information for creation and maintenance of user accounts/groups in domain/directory structure including network shared files and applications. Assist users in accessing their accounts and network resources
- 50%: New Windows application/hardware product research, implementation, and documentation
- 30%: On-going review of NetJets' physical/virtual server infrastructure including MS Active Directory maintenance, OS, & Application patch/fix research and recommendations and Tier 3 Help Desk ticket resolution
- 20%: Assists in the development of server-based standards, guidelines and policies coupled with project planning
- Install, configure and troubleshoot Microsoft Windows Operating Systems
10
Skills For Systems / LAN Administrator Resume
- Troubleshoot and resolve device hardware and software problems by following documentation and by using appropriate diagnostic tools to provide solutions to customers
- Follow procedures for reported problems by using the appropriate Help Desk software for problem recording and resolution to provide documentation of the problem and its resolution
- Windows and Mac OS and application troubleshooting
- Identify, isolate and repair desktop problems and quickly develop plan of corrective actions is essential
- Communicate with fellow employees, management and the entire client community in a professional manner
- Demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely
List of Typical Responsibilities For a LAN Administrator Resume
1
Responsibilities For Systems / LAN Administrator Resume
- Manage desktop device life-cycle by maintaining device and software inventories, by performing preventive maintenance according to documentation and standards, and by repairing and replacing equipment as needed to deliver service to the customers
- Respond to assigned alerts on servers, devices, storage utilization, and Directory service health and device performance by using appropriate tools to provide stable performance to the customers
- Create, schedule, monitor, and validate quality of desktop backups by following standards and documented procedures to ensure that recovery is possible in the event of equipment or software failure
- Self Development - Makes efforts to improve skills and knowledge by taking initiative to improve own effectiveness on the job
- Communicate effectively, both orally and in writing, dealing with internal and external customers and vendors
- Professional experience supporting a large network and telecom environment, including design and implementation
- Experience with all aspects of communication networks planning, system security, installation, and support is required
- Experience with maintaining computer hardware and software
2
Responsibilities For Senior LAN Administrator Resume
- Dedicated/Conscientious - Careful, thorough with high standards of performance. Work is planned and organized; demonstrates a desire to perform well
- Producing required technical documentation, related to data and coding, on assigned projects
- Supporting new applications
- Assisting with designing program specifications as needed by the business
- Analyzing program requirements from business requests or functional specifications
3
Responsibilities For LAN Administrator Scottsdale Office Resume
- Working knowledge of help desk ticketing system, such as ServiceNow, and remote assistance tools such as Bomgar
- Assists with training and mentoring other members of the technical team in the management and troubleshooting of assigned systems
- Maintain a thorough understanding of the Windows and Mac desktop computing environments
- Interface with customers by meeting with them to provide support of Business Continuity plan
- Participate in disaster plans for equipment supported by attending meetings with technical team and customers
- Assists with software package development and testing
4
Responsibilities For Production Supervisor / LAN Administrator Resume
- Conducts training sessions for University Finance staff in technical applications and disaster recovery procedures
- Manage all aspects of the networking platform
- Vehicle maintenance scheduling
- Document operating procedures
- Restore files as needed
5
Responsibilities For LAN Administrator / Intermediate Resume
- Execute test plans, create test problem reports and report on problem resolution by following documentation and standards of the department to ensure stability of the environment for the customers
- Create and maintain user accounts/groups in domain/directory structure including network shared files and applications by following documented procedures and standards to provide appropriate and authorized access to the environment
- Monitors client devices using client monitoring systems
- Investigate user’s problems, identify their source, determine possible solutions, test and implement solutions
- Troubleshoot Outlook client issues after Exchange Online/Office365 migration
- Manage, monitor, administer, support, configure and deploy workstations, MFD’s, mobile devices, applications, etc., by using systems like Configuration Manager and Casper
- The analysis, programming, testing, documentation, and implementation tasks for systems development projects
- Participating in implementation of new systems, enhancements and/or upgrades to current systems to ensure smooth migration from development to production environment
- Accuracy - Checks work to avoid making errors or mistakes. Evaluates measures to ensure accuracy (i.e. double-checking)
6
Responsibilities For Network / Lan Administrator Resume
- Provide System Administration by building and deploying computers
- Technical Expertise - Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information. Well versed in subject matter practice and theory
- Client Focus - Dedicated to meeting OpCo expectations; able to develop and maintain relationships with clients; resolve client conflicts. This is accomplished by putting people at ease with effective communications; building rapport; and minimizing down time with timely problem resolution
- Following Procedures - Follows established policies and procedures. Demonstrated by completing assigned tasks, through an ability to follow policies and procedures, and operate within specified guidelines
- Stress Management - Has ability to effectively deal with work pressure, maintaining a composed and calm attitude throughout all situations
- Provide System Administration by managing computers and software applications within the KSAS workstation and application deployment infrastructure
7
Responsibilities For IT Analyst LAN Administrator Resume
- Adaptable/Flexible - Not rigid with schedule, Deals well with change; tolerates ambiguity; not rigid; shifts gears comfortably. Demonstrates a tolerance of unstructured work, calmness about ambiguity/change, ability to develop a plan to deal with lack of structure
- Desktop Computer Services and Support Manage, monitor, administer, and support computer workstations, laptops, printers, scanners, copiers, fax machines, cameras, hardware, and mobile devices for AAP and KSAS
- Maintain user accounts and groups for supported departments. Assign rights and permissions to users and groups to allow access to technology resources
- Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, email, file, and enterprise computer systems
- Work collaboratively with the KSAS IT engineers to develop customized solutions for AAP
- The employee documents his/her activity in the AAP Help Desk (JIRA) in a timely manner on a daily, weekly, and monthly basis
8
Responsibilities For Assistant LAN Administrator Resume
- The employee resolves or completes at least 200 help desk tickets each year
- The employee creates at least 6 help desk guides for our customers each year
- The employee maintains a secure environment and strives to ensure that there are no security incidents, thefts of property, or breaches of access each year
- The employee satisfactorily completes his/her tasks independently with minimal supervision
- The employee develops or integrates at least 4 new technology solutions each year
9
Responsibilities For LAN Administrator Resume
- The employee works collaboratively in a team environment and shows initiative towards his/her work assignments
- The employee communicates with customers to ensure that they receive timely responses, their issues are escalated appropriately, and problems are pursued until resolution and customer satisfaction
- Provides basic network troubleshooting, connectivity into the LAN Access points and provides installation, maintenance, and tuning of Windows hardware and software systems
- Installs and configures all PC related software for the business via SCCM deployment tool or manually if needed
- Supports internal Broadridge users with Level 1,2 and Level 3 technical support and builds, tracks and closes tickets in problem management remedy application
- Brings sophisticated knowledge of PC desktop configurations, with an emphasis on Win64 Bit platforms. Experienced with imaging and configuration of hardware as well as desktop management software
- Provides basic troubleshooting in Mobility with Blackberry, IOS platform, Android. Adding new users and managing account access from a mobility perspective
- Provides telecom VOIP phone configuration and support for all desk phones inside the organization
- Supports Active Directory domain environment
10
Responsibilities For Systems / LAN Administrator Resume
- Interfaces extensively with LAN,and WAN
- Interfaces and supports business units in location rollouts of new tools and processes to use the Broadridge data center offerings
- Works in concert with SR LAN Administrator's onsite and serve as backup capacity to if needed
- Institutional Inquiry (30%): Responsible for developing scripts and queries, business automation processes, server maintenance, maintaining applications, system configuration and maintenance, system/software deployment, and troubleshooting Tier 2 and Tier 3 systemic computer related problems
- BPA/Improvement (20%): Performs business process improvements, database management and system monitoring, and provides recommendations for DAR system improvements
- Serves as technical subject matter expert (SME) in the area of digital media system hardware, software and support
- Documents project activities, system interruptions, configurations, and change management activities
- Communicates with other teams and outside organizations about the installation, maintenance, and upgrade of assigned systems
- Works with vendors to keep abreast of product roadmaps, upgrades, bug fixes, and security patches/vulnerabilities in regard to assigned systems including making recommendations for the organization's actions to those changes
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