Business Analyst, Staff Resume Sample
Emilia Konopelski
7461 Boehm Tunnel,
Dallas,
TX
+1 (555) 997 1661
Work Experience
Technology Regional Leadership Chief of Staff Team Business Analyst
03/2018
-
PRESENT
Boston, MA
- BS/BA in Accounting, Business Administration, or Information Technology
- Configures the software solution to meet the customer’s business process requirements as defined in the BRD or Business Process documentation
- Understand basic internet and
- Design experience flows, and execute IVR, Chat, Email, etc. channel solutions from concept through implementation; measure results and continually optimize to improve customer and business outcomes
- Pro-actively identify routing pain points, opportunities, and drive improvements in existing routing experiences including increased accuracy of customer identification, reduced transfers, and better integration with self-help and in-product workflows
- Work closely with Customer Experience leadership, Assisted Care delivery leadership, Digital Care teams, Technology teams, and Analytics to identify opportunity areas that can be effectively solved through self-service technology with high customer confidence
- Ensure brand tone and voice is accurately represented in all routing experiences
- Hands-on testing and validation that business requirements for customer experience are met while ensuring systems are functioning as designed
- Cultivate solid working relationships with cross-functional teams and external partners, creating an environment of shared trust and innovation
Staff Business Systems Analyst
03/2014
-
12/2017
Detroit, MI
- Deliver for our internal and external customers. Work with cross functional teams to drive excellence in our processes for the Risk Operations teams
- Partner with process owners to identify and define operational requirements to support the vision and strategy
- Think strategically and ruthlessly prioritize the improvements to ensure we execute on the highest impact initiatives, in order to develop and deliver the largest efficiencies first
- Be an innovation catalyst, drive innovation and agent delight for risk operations through rapid experimentation and proto-typing
- Utilize key metrics and leading indicators, process observations, focus groups, etc. to drill down into the agent and customer experience. Identify and detail out painful processes to develop short and long term strategies for continuous improvement
- Partner across Intuit to design and provide a consistent, delightful customer experience while ensuring others understand the priorities and experiences important to Risk Operations
- Share, teach, and seek out knowledge and practices as appropriate
Staff IT Business Sys Analyst
01/2010
-
02/2014
Detroit, MI
- Establish operating mechanisms among organizations to prioritize needs, communicate effectively, establish partnering relationships, and find “win-win” solutions to drive effective execution. Propose best solutions for organizational needs and ensuring proper integration with our division’s priorities
- Champion the customer and employee experience across our end-to-end system and cross functional organization
- Work with our product managers, and engineering team to design, deliver, perform user acceptance testing, and roll out system changes to the Risk Operation’s teams
- Experience leading teams to develop processes and technology improvements to address business problems and strategies
- Proven ability to proactively identify technology options and drive the decision-making process to agree on a solution that balances customer experience, business objectives, and technical realities
- Develop, acquire, deploy and maintain business infrastructure systems. Proactively assess and plan for systems to support future growth and develop clear business cases
- A collaborative leader, who communicates equally well with senior leaders, front-line employees, and cross-functional groups
- Sufficient understanding of process excellence methodology to drive best practices and process improvements
Education
George Fox University - Boise Center
2006 - 2010
Bachelor's Degree in Business
Professional Skills
- Excellent verbal and written communication skills and phone manner, as well as, receptive listening skills
- Excellent communication skills and proven ability in managing numerous stakeholders
- Very strong Excel skills including pivot tables, vlookups, formulas; experience with databases and overall information management
- Demonstrate leadership and influence skills including strategizing and driving change across multiple group and departments
- Strong technical skills, comfortable working with technical team and business area
- Strong personal organizational and project planning skills
- Strong project management skills and the ability to supervise or escalate to management in the completion of projects within timelines
How to write Business Analyst, Staff Resume
Business Analyst, Staff role is responsible for analytical, interpersonal, business, analyze, organization, software, modeling, planning, integration, collaboration.
To write great resume for business analyst, staff job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Analyst, Staff Resume
The section contact information is important in your business analyst, staff resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Analyst, Staff Resume
The section work experience is an essential part of your business analyst, staff resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business analyst, staff responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business analyst, staff position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Analyst, Staff resume experience can include:
- Strong analytical and problem solving skills with good attention to details
- Strong collaboration skills with global workforce
- Technical skills, including writing SQL and PL/SQL queries, using TOAD,
- Strong attention to deliverables with accuracy and efficiency; strong business acumen, including responding and articulating processes and issues
- Demonstrated evidence of analyzing and documenting complex business processes and system flows
- Manage expectations effectively and is proactive in providing status updates
Education on a Business Analyst, Staff Resume
Make sure to make education a priority on your business analyst, staff resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business analyst, staff experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Analyst, Staff Resume
When listing skills on your business analyst, staff resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business analyst, staff skills:
- Demonstrated ability to work successfully in a matrix organization structure, including influencing and managing relationships effectively
- Effective communication skills when engaging executive audiences
- Strong organizational planning and project management skills
- Proactively, act as a liaison between clients and technical groups, using superior communication skills to gather, document, analyze and validate requirements
- Ensure customer success through strong customer service skills and understanding of the customer’s goals and objectives
- Excellent interpersonal skills, willingness and ability to work across all levels of organization
List of Typical Experience For a Business Analyst, Staff Resume
1
Experience For Staff Business Systems Analyst Resume
- Effectively communicate complex concepts in the context of back-end and front-end capabilities or components of the web experience
- Significant experience in customer journey mapping, a/b testing experience, service optimization, and usage analytics
- Drive change in a matrix organization, with proven experience driving results through influence to achieve cross-functional team alignment
- Communicate effectively in both verbal and written form
- Communicate effectively and proactively with team members to provide status on assigned tasks and projects
- Solid hands on experience with Oracle SQL
- SQL coding and data modeling experience
- Demonstrates commitment to ongoing improvement
2
Experience For Staff Business Analyst Resume
- Extensive experience in working with cross-functional business team with ability to negotiate and influence project outcomes is required for this role
- Knowledge or experience with back office processes including order management, product distribution, and contract automation and management
- Experience working with large data sets and “Big Data” infrastructure
- Experience in tools implementation and process re-engineering
- Proven ability in driving strategies across organizational boundaries
- Utilize Agile Methodology for requiremnets validaitons
3
Experience For Staff IT Business Sys Analyst Resume
- Validate accuracy of LOS Administration tables and Web tools changes to ensure a high-quality product is delivered to customer
- Develop effective Problem Statements, Process and system solution
- Experience in web or product analytics decision support and website optimization for online/ecommerce businesses
- Identifies, examines, evaluates, and prioritizes risk outcomes driven by non-compliant/deficient findings from audits
- Business Analyst (or equivalent) experience
4
Experience For Payroll Business Analyst Staff Resume
- Experience in Oracle ERP 11i, R12 12.1.3 and above
- 5 to 10 Oracle ERP (11i, R12 12.1.3 and above) implementation experience in Finance and Order to Cash (O2C)
- Working knowledge of SWIFT, Fed Wire, TCHRTP, NACHA (preferably in-depth knowledge of implementing solutions that process these types of payments)
- Understanding of SaaS and subscription models
- Expertise in requirements gathering, writing functional specifications, process and use case modeling, and data mapping
- Focuses on understanding customers, gathering information to learn about their needs and expectations
- Identify tool or capability gaps when designing or modifying sales processes
5
Experience For Staff Business System Analyst Resume
- Responsible for reviewing and resolving issues in a timely manner
- Change agent: see ‘ambiguity’ as an opportunity as opposed to a hurdle, thrive on challenging yourself to push beyond conventional thinking
- Identify unique needs of individual teams while at the same time being able to see through the trappings to identify the underlying similarities
- Assists in solving difficult, complex problems that affect other groups
- Asks thoughtful, critical questions, and probes for information that facilitates problem solving
- Support the client during post implementation period and the smooth transition to Business as Usual Support team
- Functional background in at least one of business areas: Finance, Marketing or Customer Support is required
- Lead or participate in delivering Oracle ERP enhancements or projects
6
Experience For Technical Business Analyst, Staff Resume
- Lead the Global R&D and Manufacturing Project and drive toward successful project implementation
- Deep knowledge of web analytics and tagging
- Automation of Reports using Power BI and Database tools
- Knowledge in reporting tools like Oracle OBI, BI Publisher, etc
- Write detailed Functional design documents before building application solutions for the business requirements
7
Experience For Business Analyst Staff Resume
- Prepare reports, recommendations, or alternatives that address existing and potential trouble areas in systems across the organization
- Assist in the creation of cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
- Coordinate in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support
- Provide high-level orientation and training to end users for modified and new systems, where applicable
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, flowcharting tools)
- Build interfaces for applications and trading partners
- Drives quality while striving for zero defects. Drives quality control on all implementations
- Participates in IS technical project development meetings and provide input on possible solutions, pitfalls and issues regarding initiative
8
Experience For Business Development Analyst Staff Resume
- Named to Forbes’ Fast Tech 25, we are growing and offer incredible opportunity for continued advancement
- Proficient with Microsoft Office Tools including Word, Excel and Email
- Thinks through and analyzes complex problems, challenges and drives to root cause.Actively participates in cross functional brainstorming sessions
- Ambitious, driven and capable to deliver results while working under tight deadlines
- Define metrics to measure and track the results of all new systems implemented in Care and operating mechanisms to improve results
9
Experience For Strategic Business Analyst, Staff Resume
- Frame communication and discussions for the intended audience, with appropriate context and line of sight, considering a complex stakeholder landscape
- Recognizes and works through resistance or setbacks with minimal coaching
- Comprehensive working knowledge of incident response frameworks and processes
- Drive for standardization of processes wherever practical while still enabling sales teams to be innovative and fluid
- Document as is and to be process flows, using templates to drive buy-in with key stakeholders
- Works with more senior team members to analyze the risks, benefits and opportunities of various solutions
10
Experience For Technology Regional Leadership Chief of Staff Team Business Analyst Resume
- Following guidance of more senior team members, contributes to team efforts to expertly design, manage, control, refine, and simplify the most complex systems and processes, involving major functions or business units whether interfacing with external or internal customers
- Challenges self to push the status-quo
- Influence others to gain consensus on desired outcomes
- Maintains advanced level of understanding of application development methodologies, tools and techniques to effectively work with customers/staff to determine needs, specifications, feasibility and priorities for application development requests and projects
- Acquires and maintains a high-level understanding of the technical and functional architecture, security and compliance requirements of assigned systems and integration
List of Typical Skills For a Business Analyst, Staff Resume
1
Skills For Staff Business Systems Analyst Resume
- Related experience in contact center operations and IVR management, with direct experience in routing design and technology
- Strong technical knowledge and experience working in Software Development teams
- Lead and drive change in a matrix organization, with proven experience driving results through influence to achieve cross-functional team alignment
- Prior experience supporting Software-as-a-Service (SaaS) and/or web-based products
- Other Knowledge, Skills, and Abilities
2
Skills For Staff Business Analyst Resume
- With strong technical and functional experience in hands on application administration and configuration of SalesForce.com
- Experience creating reporting and modifying queries within Business Objects
- Experience leading teams to applying technology to addressing business problems and strategies
- Workforce Management Scheduling/Forecasting experience
- Business or Systems analysis experience including some involving large, complex software solutions
- A solid understanding of the methodologies surrounding the SDLC
- Experience in strategy development / deployment in a government contracting or strategy consulting environment
- Experience in management consulting, finance, investment banking, or strategy within a corporation
3
Skills For Staff IT Business Sys Analyst Resume
- Experience in leading and working with project teams
- Experience in implementing /supporting Vertex and Eb-tax
- Experience with Oracle tools. Self starter utilizing and researching Oracle's latest technologies to resolve business issues
- Significant capture and/or proposal experience on a variety of opportunities including a relevant mix of program types, complexities, products, technologies
- Forward thinking with strong business acumen
- Experience leading cross-functional projects with team members across sales teams, sales ops and IT/product development teams
- Experience with predictive analytics or machine learning tools like R, Python, Azure, etc
- Experience evaluating enterprise technology options and impact analysis
- Experience with Workforce planning software such as Blue Pumpkin/Verint or Genesys WFM
4
Skills For Payroll Business Analyst Staff Resume
- Experience supporting both a Customer Service and Technical environment
- Experience utilizing SQL to query data from databases like Teradata or Microsoft SQL Server
- Prioritize multiple tasks he/she is executing to meet various deadline requirements
- Experience working in financial domains (banks, credit unions)
- Experience supporting proposal development and capture process
- Experience working in relevant field
5
Skills For Staff Business System Analyst Resume
- Very strong functional knowledge of Oracle Fusion Cloud (R10 or later) and EBS R12, primarily focusing on Financial modules
- Experience in doing hands on support for Oracle ERP (R12)
- Experience in generating reports on support metrics
- Experience in the month end closing process for Finance modules
- Business Analyst experience or similar role, supporting Oracle applications or another ERP application
6
Skills For Technical Business Analyst, Staff Resume
- Experience in a large scale Oracle or other ERP implementation, particularly in a global environment, including one in a leadership role
- Similar to management consulting, the group works on diverse projects based on the division’s priorities
- Experience in FMS (Foreign Military Sales) environment
- Space / AF Space Command / SMC Domain Experience
- Active or prior TS/SCI
7
Skills For Business Analyst Staff Resume
- Preferably with experience with Tibco Integration Software
- Preferably with experience in semiconductor-related industry
- Possess the documented and referenceable experience with IT delivery services, process improvements, and assessment of business needs
- Experience with software/ERP Systems (e.g. PeopleSoft, SAP, or similar)
- Pricing Analytics -- Using Quote Data from Pricing Team provide analytics to measure Quote Responsiveness and ASP erosion
8
Skills For Business Development Analyst Staff Resume
- Developing and growing the new business pipeline
- Working knowledge of the use of Discoverer Reporting tool (admin and development), Workflow, self service personalization, and XML Publisher
- Reporting based on Revenue Data and Generating insight based on data to help Business Units understand the key areas to focus
- Working knowledge of Unix (ability to navigate and search files and directories, identify errors in logs, understand directory structures and permissions)
- Understanding of sales drivers and metrics, and how processes and tools impact them
- Understanding of the organization’s goals and objectives and how technology solutions impact the organization
- Generating targets Quarterly/Annual for Sales based on their quarterly revenue Forecast
- Working knowledge of one or more EDI and XML translation software package (able to navigate software, view transactions, identify errors, and resolve problems)
9
Skills For Strategic Business Analyst, Staff Resume
- Working knowledge of Customer Support processes and transactions in a global organization
- Influence decision making by presenting suggestions or ideas to business managers, including costs, benefits, risks and other considerations
- Provides technical vision when designing and developing new and innovative solutions
- Articulate understanding of the Capture Process’ contributions to increasing Pwin and the attainment of the company’s strategic goals
- Technology prototyping, testing, and data conversion strategies
- A working knowledge understanding of web-based and middleware technologies (J2EE, XML)
- Assists with diagnosis/troubleshooting of reported problems pertaining to software developed by the team
- Develop and maintain a working knowledge of Company standard development tools, programming languages, system design concepts, and analysis techniques
- Perform development on as needed basis including the following
10
Skills For Technology Regional Leadership Chief of Staff Team Business Analyst Resume
- Develop successful resolutions to critical or wide-impact problems individually or by leading others in problem solving efforts
- Manages ongoing compliance audits to ensure our practices are in accordance with policies and procedures – self-auditing
- Leads education and working sessions with teams across Technology Organization to ensure ongoing education and compliance
- Creates, reviews and delivers end-user documentation (user guide, process flow charts, and training materials) and training
- Provide end user training and assist in training new end users as needed
List of Typical Responsibilities For a Business Analyst, Staff Resume
1
Responsibilities For Staff Business Systems Analyst Resume
- Utilize specific business / system expertise and competence gained by active engagement in understanding client’s business environment to a) determine or analyze needs for client solutions; b) simplify or eliminate low value-added work processes; and c) recommend creative and innovative solutions
- Develop and teach framing for change linked to improving customer experience...clear what and how...getting to game changers for customers
- Experience using modeling tools like Visio or OmniGraffle to produce detailed process flows, state diagrams, domain models, and/or block diagrams
- Drive strategic thinking and ruthless prioritization to ensure focus on the biggest levers and opportunities in designing our Risk Operations strategy
- Experience in administering applications governed under regulatory compliance such as HIPAA, FDA or SOX
- Lead operational readiness testing for application systems and assess change impact prior to change deployment
- Manage multiple and sometimes conflicting priorities
- Experience managing SharePoint 2013 Online and O365 platforms
- Experience managing Facebook Workplace, Quick Base and/or other company social collaboration and citizen development tools
2
Responsibilities For Staff Business Analyst Resume
- Perform as proposal manager on focus, priority, and strategic opportunities
- Experience with Oracle BIEE development & RPD design
- Experience in Informatica Power Center, DAC or other ETL tools
- Design and facilitate efficient and effective standardized sales processes
- Leverage strong business acumen and domain expertise to anticipate business questions
- Conduct analysis using a variety of metric tools including Google Analytics, New Relic and Splunk
- Responsible for ensuring governance standards are upheld inside existing technology and through technology development
- Assist with the development of the organization’s requirements engineering policies, procedures, and tools
- Support as required to RMS capture tool set, Win Plan, and JIT Training Materials
3
Responsibilities For Staff IT Business Sys Analyst Resume
- Ensure a focus on worker’s information needs driving high level of usability and data quality
- Proficient in translating requirements into technical specifications
- Work closely with Technical, QA and Business Teams in explaining the requirements and provide functional guidance/answers
- Help define and implement IT controls, processes, procedures, and improvement initiatives supporting the IT organization
- Resolve issues using standard Oracle application processes
- Be consultative with the business on solutioning new functionality
4
Responsibilities For Payroll Business Analyst Staff Resume
- Understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the existing framework
- Be an innovation catalyst, drive innovation and agent delight for risk by partnering to develop rapid experimentation across risk
- The team is responsible for representing the regional division’s BCP initiatives
- The team has accountability for driving the External Outreach strategy
- Understand and apply lessons learned to future activities
- Identify areas for improvement across capture processes and tools
- Provide real-time status of capture efforts to Business Development leadership
5
Responsibilities For Staff Business System Analyst Resume
- Analyze data problems and propose solutions
- Create and execute test plans
- Works as a liaison among stakeholders in order to elicit,
- Works as a liaison among
- Understand and leverage evolving best practices in the market place and internally to create the sales processes that work best for Intuit; be the expert on those processes
- Provide EBS and other development teams with relative prioritization of all requests across sales teams
6
Responsibilities For Technical Business Analyst, Staff Resume
- Leverage teams across SO&S to gather input, communicate planned changes to processes, as well as to roll out changes
- Involve the right people (SO&S teams/sales/marketing/care/IT/finance/HR) at the right time to ensure all aspects of the changes have been considered and addressed
- Partner with IT and other groups to ensure that the enterprise tools provide best in class capabilities supporting the desired sales processes
- Monitor continuous improvement of existing toolsets
- Partner with other teams in SO&S to ensure the new tools or changes in tools get appropriately communicated with the right level of training and change management
- Ensure that the melding of sales processes and tools provides the right data to the right audiences at the right time to enable efficient management of our sales teams and accurate payment of sales commissions
7
Responsibilities For Business Analyst Staff Resume
- Match the process flows with data flows across tool sets to ensure we have end to end thinking on the effects of all changes
- Ensure efficient and accurate data capture is considered throughout the process design and tool design effort
- Continuously improve and evolve our processes and tools as the sales organization grows and changes, and the technology available in this space evolves
- Participate as a Senior SAP Functional and Technical Analyst and /or lead and / or Project Manage IDT business transformation initiatives and other global business application projects as assigned by the Global IT management
- Lead design & implementation of Product costing process and system redesign initiative
- Perform all requirements gathering efforts for assigned IT projects. Work closely with Global IT applications teams, Business Process Owners, and Business Process Leads
8
Responsibilities For Business Development Analyst Staff Resume
- Design cross application processes, develop highly detailed functional and technical specifications, lead requirements gathering and design meetings with business owners, execute SAP configuration, write detailed system documentation, develop test plans/scripts and conduct user training
- 5+ of years of experience in Semiconductor manufacturing industry with deep knowledge of semiconductor sales including complex pricing requirements, contracts/quoting, rebate processing, ATP (availability to promise) rules and configuration/integration with Adexa as well as manufacturing integration and product costing processes
- Experience with IT systems integration tasks regarding mergers and acquisitions environment including performing and documenting all business process requirements & GAP analysis, system configuration and development, develop test case scenarios, manage integration testing, training and go live activities
- Hands on experience with design and configuration of SAP SD and other SAP modules. Highly experienced with SAP Distributor reseller module (SAP DRM)
- Detailed knowledge and hands on experience with EDI / Rosettanet B2B integration
- Review all existing system documentation for accuracy and completeness
- Travel nationally and internationally as needed (up to 20%)
- As a Business Analyst or equivalent
- Self starter - Ability to work independently and in a team environment
9
Responsibilities For Strategic Business Analyst, Staff Resume
- Solution-driven - Ability to identify/analyze problems and develop solutions
- Work with customer to assist in the elicitation of business requirements
- Assist in the development of process models, use cases, and scenarios
- Assist in the management of requirements and artifacts in appropriate requirements management tools
- Participate in UAT sprints per Agile methodology
- Provide lessons learned at completeness of project
- Work closely with client Systems Project Lead
- Identify and document/escalate any concerns on proposed customer table modifications
10
Responsibilities For Technology Regional Leadership Chief of Staff Team Business Analyst Resume
- Adhere to PCLender Best Practices guidelines for table configuration unless the project scope specifically calls for a different approach
- Proactively communicate status of assigned projects to Implementation Project Manager
- Communicate process recommendations to Implementation Project Manager and or Business Analyst
- Clearly document changes and adheres to the PCL change management process
- Collaborative and communicative, knows when to ask for direction but is a self-starter
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