Business Change Manager Resume Sample
Arielle Rempel
67559 Rice Lock,
San Francisco,
CA
+1 (555) 213 0585
Work Experience
Business Change Manager
08/2015
-
PRESENT
Dallas, TX
- Lead the overall change management programs to support complex business transformation initiatives
- Develop impact analyses for highly complex programs with large audiences
- Create and assist in the execution of the change strategy & plan
- Partner with change teams across the enterprise
- Support change efforts from a strategy, communication and training perspective
- Communicate and present the value of the transformation and change to the appropriate audience(s)
- Determine the level of change difficulty and create plans to match the complexity of that change
- Proactively identify and develop improvements to change management strategy & methodology
- Partner closely with project teams and senior executives across the company
Senior Business Change Manager
12/2011
-
06/2015
Boston, MA
- Build executive presentations and status reports
- Experience building presentations required
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) experience required
- Has some understanding of decisions made elsewhere and how they impact locally
- Demonstrates an awareness of and how own project(s) impact upon other parts of the business from both operational and strategic perspectives
- The ability to deal effectively with external clients and prospects including senior management
- Developing ability to influence relevant parties to ensure targets are met where possible
Business Change Manager Senior
07/2006
-
10/2011
Detroit, MI
- Team player with demonstrable skills in developing effective relationships with internal teams and clients
- Adapt and act quickly to drive change
- Develop and continuously review the Business Change Framework (strategies, tools, techniques, governance and skills) ensuring scope, plans and resources align to successfully support Recruiting Group business change requirements
- Develop and maintain the business change roadmap to influence the rate of change/impact across Recruiting Group, reporting key business change risks, issues and opportunities with supporting proposals/remedial actions
- Develop tools and techniques to champion the ‘Human’ element of change, supporting colleagues through the change curve and tailoring business change practices as relevant
- Develop Change Impact Assessment mechanisms to ensure the gap between ‘todays way of working’ and the ‘future way of working’ (As-Is versus To-Be) of each Change is understood and informs change actions plans
- Develop mechanism to evaluate the benefits and dis-benefits of change and drive appropriate actions (to exploit/realise benefits or mitigate/manage dis-benefits)
- Develop Business Change Plans proportionate to the size and complexity of change, and optimise the timing of change in context with other ‘change’ and ‘operational events’, split by
Education
American Sentinel University
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Excellent oral and written communication skills, including the ability to explain difficult concepts, as well as listening and questioning skills
- Demonstrate excellent written and oral communication skills, including experience of developing business cases, project reports, and giving presentations
- Exceptional communication skills, both written and verbal. Professional presentation with strong people skills with all levels across the Firm
- Coaching - Strong coaching, facilitation, and consultancy skills with a proven track record of being able to influence and negotiate at all levels
- Excellent presentation skills with the ability to conduct presentations comfortably to large groups at all levels
- Good organisational skills – able to plan, prioritise and coordinate activities
- Problem solver with evidence of sound prioritization & time management skills
How to write Business Change Manager Resume
Business Change Manager role is responsible for business, facilitation, interpersonal, influencing, design, training, leadership, excel, communications, analytical.
To write great resume for business change manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Change Manager Resume
The section contact information is important in your business change manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Change Manager Resume
The section work experience is an essential part of your business change manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business change manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business change manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Change Manager resume experience can include:
- Excellent time management skills with proven ability to manage multiple projects effectively
- Excellent stakeholder management skills, with the confidence to challenge supportively and effectively where appropriate
- Excellent skills and experience with influencing stakeholders – both inside and outside IT
- Excellent interpersonal skills and the ability to establish strong relationships with a wide range of stakeholders is required
- Strong networking / consulting skills
- Proven track record of effectively interacting with senior management and working collaboratively across departments
Education on a Business Change Manager Resume
Make sure to make education a priority on your business change manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business change manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Change Manager Resume
When listing skills on your business change manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business change manager skills:
- Excellent communication skills with a good level of negotiation, influencing and presentation skills
- Operate at a senior level, connecting the dots with strong influencing and communication skills
- A strong communicator with good interpersonal and leading skills
- Leadership and collaborative working skills, and facilitation and mentoring skills
- Producing professional Board papers using excellent written and visual communication skills (mainly through the use of PowerPoint)
- Outstanding organizational skills with ability to handle multiple projects simultaneously and prioritize successfully
List of Typical Experience For a Business Change Manager Resume
1
Experience For Senior Business Change Manager Resume
- Excellent leadership, problem solving, organizational, planning, presentation and interpersonal skills is required
- Person needs to have solutions orientated mind set and strong critical thinking skills
- Have effective marketing and communication skills to sell the programme vision to stakeholders and employees at all levels of the organisation
- Strong stakeholder management, inter-personal and influencing skills
- Excellent organisational skills and expertise in managing teams, budets and deadlines
2
Experience For CIB F&BM Business Change Manager Resume
- Effective meeting facilitation skills (onsite/virtual)
- Deliver internal training to ensure the organisation develop the skills to manage change
- Prioritization. Drive prioritization and delivery of business requirements, including trade-off decisions across functional domains
- Prior experience leading projects in a matrix environment required
- Proven strength of character and resilience to drive change, with the demonstrated ability to manage soft factors sensitively
- Extensive change management experience with a strong analytical and process mind-set
- Strong leadership and team management experience – both direct and indirect
3
Experience For Business Change Manager Senior Resume
- Work collaboratively and effectively in a team
- Computer skills: MS office (Word, Outlook, PowerPoint, Excel)
- Experience managing change within an organisation undergoing significant transformation is essential
- Experience working on large enterprise projects
- Proven track record in delivering on complex, high risk programs / projects
- Experience of working in a global organization with complex / geographical context
- Experience of managing the complete lifecycle of a project
- Previous experience of successfully managing business change projects – both IT and non-IT related
- Demonstrate a collaborative approach when working with internal & external stakeholders
4
Experience For Deloitte Business Change Manager IT Services Resume
- Experienced at working with & at a senior management level
- Skilled at mentoring staff
- Demonstrable experience at overcoming barriers to delivery
- Experience at operating with a high level of autonomy
- Experience managing a process from end-to-end required
5
Experience For Business Change Manager AIM Chicago Resume
- A strong understanding of domain from business and technology perspective
- Experienced in delivering end to end projects
- Experience working Behavioral Health
- Business change leader with an excellent track record of delivering business change within complex business environments
- Experience of managing people in a change resistant and complex business environment
6
Experience For Business Change Manager Delta Resume
- Plan, direct and manage communications and training for all stakeholders while making effective use of available resources
- Promote effective partnership with external clients and prospects on their projects/implementation strategy
- Work with Senior Management of Operations, IT and the client to provide solutions & prioritise change
- Experience of working in projects run with both Agile / Waterfall methodology
- Experience of working with software/infrastructure suppliers and outsourced solution providers
- Willingness to operate in an ambiguous environment, without continuous supervision
7
Experience For CIB F&bm-business Change Manager Resume
- Demonstrated ability to completely “own” and execute high profile projects
- Experience of Lean or 6 Sigma methodologies
- Previous experience of organisational change management
- Experience in leading and motivating multi-disciplinary teams to achieve a common goal
- Experience in working in a contract environment
8
Experience For Business Change Manager Resume
- Experience in employee engagement and influencing staff, senior managers and stakeholders, to achieve organisational outcomes
- Experience of operational delivery in a complex, time critical environment
- Proven management record across the supply chain
- MSc/BSc from a leading university or equivalent qualification or experience
- Strong competencies in the use of desktop computers and common IT software applications (especially Microsoft Office, and Web Content Management)
- Pharmacy project management experience with Medicaid and Commercial business required
- Define and create project plans for project, portfolio product prioritisation and implementation
- Manage effective communications across a number of initiatives
9
Experience For Senior Business Change Manager Resume
- Provide advice on the management of effective and efficient processes
- A proven ability to deliver within deadlines and manage client expectation
- Programme and Project management experience is essential
- Extensive experience of transformational and business change projects, agile / project and PMO methodologies as well as Prince 2 or similar PM qualification
- Experience and knowledge of business change and organisational change in theory and application
- Experience of business and operational challenges in Atkins
- Reporting FACETS data
10
Experience For CIB F&BM Business Change Manager Resume
- Working with clinical data
- Working with Medicare and/or Medicaid
- Influencing and engagement of internal and external stakeholders
- Being aware of product developments and maximizing their deployment to achieve quality or efficiency improvements
- Managing a pool of Business Change Managers, Business Analysts and/or Coordinators to successfully implement client and client related projects
- Preparing affected business areas for transition to new ways of working
- Understanding and resolve both business and IT issues which involve high levels of risk
- Understanding of BNY Mellon revenue and cost drivers, margin requirements, significant contractual and risk issues and other financial considerations
- Support the business change planning and reporting by managing the Transportation change plan
List of Typical Skills For a Business Change Manager Resume
1
Skills For Senior Business Change Manager Resume
- Proven relationship management experience coupled with the ability to communicate effectively with all stakeholders
- Excellent written and verbal communications, presentation, time management and team building skills
- Effective marketing and communication skills to sell the programme vision to staff at all levels of the organisation
- Excellent project management, organisation, and team collaboration skills
- Strong stakeholder management skills in the interactions with various internal business partners across different seniority levels
- Strong analytical and planning skills are required
2
Skills For CIB F&BM Business Change Manager Resume
- Strong communication and relationship building skills with the ability to influence others to achieve objectives
- Strong communication skills both written and verbal with the ability to build and maintain relationships internally and externally at all levels
- Good time management skills with the ability to multitask
- Experienced business and systems impact analysis experience, ideally in Data Management, with a proven track record on complex ERP programs
- Delivering the CCO`s change projects quickly and effectively
- Experience working with and good understanding of core GTM functions (see Key Relationships)
- Proven experience in project managing and driving complex projects to deliver business goals
- Evidence of taking ownership of assigned projects from planning to execution through past work experience
3
Skills For Business Change Manager Senior Resume
- Motivate, develop and mentor the team ensuring that the skills base is appropriate to the evolving demands from the business
- A logical and critical thinker with problem solving skills
- Proven experience managing a variety of projects
- IT Skills –MS Excel, Outlook and Word and PowerPoint
- Excellent facilitation, negotiation, and presentation skill
- Self-motivated and tenacious in order to get the job done effectively
4
Skills For Deloitte Business Change Manager IT Services Resume
- Stong people leadership skills
- Interpersonal and communication skills to navigate all levels of the organization
- Develop and strengthen business management and change management skills
- Extensive experience in successfully embedding long term strategic change through applying effective change management methodologies and principles
- Coach the project managers, sponsors and SME’s to enable them to embed the change effectively
- Analytical skills (technical)
- Prior experience of Change Impact Assessment advantageous but not essential
- Leading Culture – Integrates and builds diverse teams in order to achieve business objectives. Demonstrates integrity and behaves in an honest and open way
- Strong consulting background, spending a significant part of your career on a large, global management consulting firm in a client-facing capacity
5
Skills For Business Change Manager AIM Chicago Resume
- Experience of developing training needs analysis, status reporting and managing stakeholder communications
- Experience of managing business projects, delivering training and communications
- Business and Front Line experience of leading change across the project lifecycle, including analysis, design, development, testing and implementation
- Detailed understanding of similar environments demonstrating understanding/management of challenges and good practice
- Experience of delivering change, including identifying the activities needed to ensure the business is ready for “go-live”
- Experience creating and delivering presentations with MS PowerPoint to both in-person and virtual audiences
- Experience of working in a Programme environment, applying PRINCE 2 project management methodology
- Experience of running projects within the following areas (2 or more)
- ) previous experience with the learning/training portion of change management
6
Skills For Business Change Manager Delta Resume
- Experience of successfully implementing business change initiatives in a complex, fast-moving environment
- Proven track record in driving change and delivering system implementations
- Comfortable dealing with multiple tasks simultaneously and managing priorities
- Project management experience (3+ years leading and directing project tasks)
- Experience in managing business and organisational change
- Resource and Planning experience
- Be able to demonstrate an understanding of a financial services operation
- Experience working on project and portfolio management Tools (Visio, MS Project, Clarity, etc.)
- Experience of delivering business change for a Digital Workplace programme
7
Skills For CIB F&bm-business Change Manager Resume
- Demonstrate a collaborative approach to delivering Change into the Division
- Influence, and to build effective relationships at all levels
- Respected by colleagues and strongly networked across the division, with the ability to engage at all levels of the organisation
- Demonstrate the ability to lead and manage resources, in both a line and networked environment
- Collaborative and strong influencer
8
Skills For Business Change Manager Resume
- Assisting Business areas in analysing, understanding and documenting the changes required in line with Digital strategy
- Analysing problems and making prompt decisions
- Reporting to steering committee’s and senior project stakeholders
- Optimising the timing of transition from project to BAU
- Architecting solutions through the sales process and beyond, and harnessing appropriate SME, Product, Technology, Operational and Business input
- Ensuring appropriate communication and governance, managing senior stakeholders
- Managing proactive change communication with colleagues at working, management and senior management level and for key programmes and projects
9
Skills For Senior Business Change Manager Resume
- Capturing successes and lesson learnt – advising on how we improve
- Leading Performance – Consistently meets performance targets and initiates corrective actions when needed. Leads by example, drives for high performance
- Being the advocate for change management through the sales process
- Translating the sales process into a business-led programme of work,
- Managing business, financial and implementation risk
- Aligning overall delivery to contract/legal discussions
- Understanding on asset management operations and product knowledge
- Coordinating delivery timelines, managing dependencies and meeting delivery milestones
- Taking accountability for the business change deliverables
10
Skills For CIB F&BM Business Change Manager Resume
- Ensuring that the right resources are in place
- Working with the MCH Core team to complete analysis and resolution of IT and business process related issues encountered
- Working closely with the MCH IT Delivery Lead, the MCH Business Change Lead and regional colleagues
- Working with managers across the business to embed changes
- Identifying what changes are required per project to achieve change and deliver the planned benefits
List of Typical Responsibilities For a Business Change Manager Resume
1
Responsibilities For Senior Business Change Manager Resume
- Excellent organisational skills and expertise in managing teams, budgets and deadlines
- Experience managing mid to large-scale change/project initiatives is required
- Previous experience in at management level role delivering high volume processes
- Experience of leading a team of professionals
- Excellent working knowledge of Outlook, Word, Excel, PowerPoint
- Culture - Demonstrate commitment to the Virgin Media values and behaviours and embedding them in the company culture
- Validate and test the business process
- Change and business analyst experience in a financial services company and/or Asset Management firm
2
Responsibilities For CIB F&BM Business Change Manager Resume
- Effective communicator at all levels, internally and externally
- Builds strong mutually beneficial relationships
- Use operational data, carry out root cause analysis and identify trends in order to make recommendations to improve the end to end customer experience
- Planning, co-ordinating and driving business change activities across multiple nodes at once
- Working with Sales, Client Management or other sponsor such as Product to ensure full understanding of the objectives of the change requirement
3
Responsibilities For Business Change Manager Senior Resume
- Planning key business change activities such as communications, stakeholder manager, training & cut-over activities at each node
- Working closely with IT Regional Lead to ensure impact assessments are all encompassing and key activities are tracked throughout each go-live
- Getting and able to give energy from
- Support the BCL in developing the case for change, preparing the business for change and engaging with the busines to ensure that change lands well
- Innovation and Vision– Displays original thinking and creativity in creating and executing the vision for the final product
- Facilitate the creation of training materials & co-ordinate Training
- Apply innovative, engaging and re-usable ways of articulating complex messages
- Partner with the business in developing change and transition activities, to create ownership and buy-in for the new ways of working
- Exp. working with compliance and provider credentialing required
4
Responsibilities For Deloitte Business Change Manager IT Services Resume
- A basic understanding is required of the various functions within the Asset Servicing business and how they fit together
- Seeks to improve services, reducing cost and maximising revenue
- Manages health plan initiatives and measures, driving and executing for results
- Assists in strategic design of initiatives and business processes paying close attention to risk, compliance and control issues
- Manage the building of SLAs between operational areas and how they are monitored
5
Responsibilities For Business Change Manager AIM Chicago Resume
- Where necessary, supports the creation and submission of papers to the Steering Group, Management Committees and Design Forums
- Consistent project delivery & approach to deliver projects to timeline and budget. Manage risks and issues avoiding surprises
- Ambitious, takes ownership, sets challenging stretch objectives
- Gain buy-in to all Change Management Activities by providing pro-active and transparent Stakeholder Management both within the project team and externally
- Able to manage large change impact, guide and instruct the organisation to overcome challenging obstacles
- Support Group Operations by driving forward the delivery of operations improvement initiatives and projects
- Optimise timing of release of change implementations to minimise business disruption and maximise benefits realisation
6
Responsibilities For Business Change Manager Delta Resume
- Management of alignment of change activities across the business, including those delivered by other business areas nationally and internationally
- Strategic Thinking— Understands the organization’s strengths and weaknesses; analyzes the business to identify external threats and opportunities
- Business Savvy— Uses a firm foundation of historical domain knowledge that enables an understanding of the market, the customer and the business
- Business change and stakeholder planning and delivery
- Able to objectively assess solutions to meet business demand, striking the right balance of people & process where required
- Developing customer communications
- Assist and lead in shaping the business proposition
- Perform a business architect role exploring solutions across LoBs
7
Responsibilities For CIB F&bm-business Change Manager Resume
- Designs methods for integrating function and process; conducts cost/benefit analyses
- Acts as the liaison between the NY office and the IRU (Internal Resolution Unit) regarding high dollar claims issues
- Responsible for communicating internal workflows to team members
- Provides in depth analysis for initiatives and programmes of work for strategic initiatives
- Drives or contributes to successful delivery and implementation of identified initiatives
- Ensures adherence to the RBC project governance process where applicable
- Plan to manage the impact
- Agree business scenarios for UAT; facilitate the creation of UAT test cases; Co-ordinate UAT
8
Responsibilities For Business Change Manager Resume
- Ensure that the relevant project artefacts are fit for the purposes of business readiness
- Liaises with technology and business areas to ensure the system solutions and business process meet business needs
- Develop individual project artefacts as necessary, including Business Requirements Documentation (BRD’s), Functional Requirements Documentation (FRD’s), test scripts/execution
- Develop and strengthen domain understanding of Wealth Management and Private Banking across the Front-to-Back value chain
- Opportunity to lead and support high profile and impact driven initiatives; drive results
- Global Services functions and leadership
9
Responsibilities For Senior Business Change Manager Resume
- Knowledge on Aladdin is a huge advantage
- Understand and resolve complex issues and make recommendations and decisions
- Governance and standards embedded within the Business Change Team
- Confident, able to build credibility with stakeholders and other decision makers
- Constructively challenges the status quo to drive and deliver improvements
- Can do attitude, flexible, self-starter, works independently with little supervision
- Able to think strategically and manage delivery tactically and through others
10
Responsibilities For CIB F&BM Business Change Manager Resume
- Apply a structured methodology to Business Change activities
- Apply rigorous change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
- Support communication efforts: support the design, development, delivery and management of communications, and gain buy-in
- Track project benefits- Define and measure success metrics and monitor change progress
- Identify key stakeholders and assess their resistance and communications requirements
- Opportunity to lead and support high profile and impact driven initiatives
- Able to quickly able to establish a network and prove yourself as credible and respected throughout the organization
- Able to work with multiple stakeholders and cultures, and interact with people of all functions and at all levels – across and upwards in the organisation
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