Business Engagement Manager Resume Sample
Cleve Gislason
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Houston,
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Work Experience
Business Engagement Manager
11/2017
-
PRESENT
San Francisco, CA
- Accelerating adoption, usage and value captured from Citi’s Big Data assets and Advanced Analytic capabilities
- Ensuring strategic and tactical alignment between enterprise teams and businesses
- Advancing Citi’s big data and analytical maturity
- Establishing and cultivating client relationships ensuring sectors are aware of Citi’s big data capabilities and services
- Accountable for security risk management, proactive security support, and security assurance
- Responsible for managing security risks and ensuring that security operational requirements are met or exceeded, as well as driving forward the global security strategic integration programmes
- The key interface from a security leadership perspective with the UK&I CIO’s, ensuring adequate budget, resource, and management focus on managing security risks
Local BU IS Business Engagement Manager
01/2015
-
07/2017
Los Angeles, CA
- Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience
- Insuring the lines of business/sectors/functions within a specific coverage area are fully cognizant of the capabilities, both current and planned, of the Enterprise Analytics Platform (EAP) and how to successfully engage with the Global Digital Strategy (GDS) and Chief Technology Office (CTO) organizations
- Understanding and advocating for internal customers so that enterprise teams can successfully deliver required capabilities in pursuit of capturing business articulated tangible benefits
- Driving population of the enterprise data lake, cluster utilization and most importantly delivery of business benefit tied directly to EAP use
- Tracking progress of existing projects (including scoping, active and closure) to insure successful delivery of articulated benefits and identification and escalation of risks and issues
- Establish and maintain partnership relationship with the Marketing group’s key stakeholders
- Help drive all of Marketing’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Business Engagement Manager / Team Lead
07/2010
-
10/2014
Detroit, MI
- Monitor and communicate business portfolio status, including identifying the gaps between existing and future architecture capabilities, monitoring project progression, supporting steering committees, overseeing project escalations as required, ensuring Business Partners engagement as well as managing applications’ health, usage, investment in lifecycle and need to decommission
- Experience in addressing business problems with technology solutions
- Previous experience marketing related fields: Marketing, Sales, Order Management, Product Management, Customer Management
- Overall understanding of the application of technologies supporting the Marketing organization: CRM technology, sales automation, web-enabled channels, integrated order management, mobile technologies, etc
- Strong business acumen, with the ability to understand both the micro/process level and the macro/strategy/vision level
- Bilingualism with high proficiency in English (spoken and written)
- Help drive all of Safety & Sustainability’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Education
James Madison University
2004 - 2009
Engineer's Degree in Fields Such
Professional Skills
- Possess good stakeholder management skills with experience of engaging and influencing both technical and no-technical colleagues
- Excellent writing/editing skills for a variety of media (print, web, broadcast)
- Demonstrates sound empathy and influencing skills
- Excellent organisational and planning skills and attention to detail
- Operate effectively under pressure and changing priorities and to work both independently and collaboratively as part of a team as required
- Excellent verbal and written communication skills, with ability to manage interactions at multiple levels
- High standards of quality in documentation skills and presentation experience with mid to large-sized internal and external audiences
How to write Business Engagement Manager Resume
Business Engagement Manager role is responsible for media, finance, training, gis, procurement, security, compensation, architecture, planning, reporting.
To write great resume for business engagement manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Engagement Manager Resume
The section contact information is important in your business engagement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Engagement Manager Resume
The section work experience is an essential part of your business engagement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business engagement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business engagement manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Engagement Manager resume experience can include:
- Have strong stakeholder management and communication skills, and be able to think strategically with strong business acumen
- Proven ability to work with and interact effectively with all levels of the organization, from the most senior to the most junior levels
- Have prior experience in project coordination and tracking in leading client facing projects from start to completion
- 5-10years of relevant experience in or working closely with user experience and design teams in a product, design or marketing capacity
- Experience critically analyzing and providing feedback on experience and design deliverables
- Experience of working to challenging deadlines and ability to demonstrate initiate especially when under pressure
Education on a Business Engagement Manager Resume
Make sure to make education a priority on your business engagement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business engagement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Engagement Manager Resume
When listing skills on your business engagement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business engagement manager skills:
- Strong influencing skills and an ability to lay out a vision for systems that support future HR processes
- Strong consumer focus with a deep appreciation of good user experience and design
- Excellent presentation, process and project management skills
- Good communication and interpersonal skills, able to listen, motivate and influence at all levels internally and externally
- Literate and numerate with strong analytical skills and ability to analyse information and situations, draw conclusions and present findings
- Exceptional communication skills both written and orally coupled together with strong
List of Typical Experience For a Business Engagement Manager Resume
1
Experience For Local BU IS Business Engagement Manager Resume
- Overall understanding of the application of technology to solve business problems (Business Intelligence, Advanced Analytics, Collaborative platforms, Safety Management Systems, GIS and mobile technologies)
- Demonstrates the ability to adapt own behaviour or approach to suit the situation and perform effectively while guided by the core values
- Demonstrated experience in implementation of IS solutions
- Drive development teams to deliver the optimal experience as defined by the Digital Experience and
- Good understanding of the Safety & Sustainability field
- Strong understanding of procurement processes/systems and technology
2
Experience For ICG Business Engagement Manager Resume
- Ensures an excellent level of service is provided by the Business Operations team even during critical periods
- The single point of contact for all concepting, experience definition and design support activities
- Provide first line of user experience consulting and recommendations for a fast turnaround
- Work with various teams to deliver compelling and differentiated experiences for the Business
- Advanced Budgeting, M&A, Consolidation)
- Build and maintain strong relationships with business partners and act as a liaison between Platform services teams and the HR team
3
Experience For Business Engagement Manager / Team Lead Resume
- Participate, shape and prioritise product roadmap alongside the Business Partner
- Lead all UX initiatives and engagement within the wider Digital Experience & Design team
- Accountable for delivery of all Experience & Design commitments to Business Partners
- Communicate, defend and build consensus around experience architecture and design direction
- Provide high level analysis and validation of the requests for change in line with the IT Project Office and Portfolio Management processes
- Map and validate performance indicators
- Previous R&D experience usefulf
4
Experience For IS Business Engagement Manager Resume
- Previous experience and hands-on use of SharePoint useful
- Maintaining knowledge of current market conditions to leverage in vendor negotiations
- Managing and developing the Operational Resilience project and sourcing engagement processes, tools and plan
- Identifying continuity threats and risks, and proposing clear solutions and guidance in response, understanding the business context and capability
- Coaching and developing the Business Partner team to help them achieve the desired results through their engagement with business areas, projects and suppliers
- Build a large network across the Aviva UK business to support UK CISO initiatives and understanding of business changes and emerging threats
- Assess internal and external resourcing options and propose appropriate resourcing models
5
Experience For IAM Business Engagement Manager Resume
- Develop the costs and benefits of proposed change, raising of Contract Change Notes and ensuring the approval of costs before work is commenced
- Help drive all of Operations’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Monitor that the solution provider is meeting the partner’s expectations
- Deep understanding of the overall context of business processes and IS technologies
- Moderate understanding of web and mobile application technologies
- Ensure that IT SLA’s are maintained, working with Service Management to identify Service Improvement Programmes where appropriate
- Maintain a high level of industry awareness through training and self-development
- Provide guidance and direction to resources instigating the delivery model
- Manage and report on the issues and risks facing the engagements
6
Experience For Business Engagement Manager Resume
- Manage design team’s project pipeline and resources, and develop design project plans and timelines according to business needs
- Detailed design of corporate function processes (e.g. Business Process Outsourcing, Shared Service Center,
- Support for Business Planning to customer business strategy
- Maintains working knowledge of health plan state contracts with a focus on Enterprise Operations (EO) related activities and the Service Level Agreements (SLA’s)
- Help drive all of Marketing’s and Multimodal’ s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
7
Experience For Local BU IS Business Engagement Manager Resume
- Experience in addressing business problems with technology component / solutions
- Previous experience Marketing and/or Multimodal operations related fields: Sales, Order Management, Product Management, Customer Management, Transportation operations
- Overall understanding of the application of technologies supporting Marketing and Multimodal organization: CRM technology, sales automation, integrated order management, Transportation Management Systems, Warehouse Management System, mobile technologies, etc
- Previous experience Dispatching Operations related fields: Long term Dispatching planning, Order prioritization, Short term route planning, Dispatching operations
- Overall understanding of the application of technologies supporting Dispatching organization: Transportation Management Systems, Order Management System, Dispatching System
- Help drive all of Engineering – Linear asset management’s ITinitiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
8
Experience For ICG Business Engagement Manager Resume
- Previous experience in Linear Asset Management related fields: Inspecting, Repairing, Building assets
- Maintains working knowledge of plan state contracts with a focus on Enterprise Operations (EO) related activities and the Service Level Agreements (SLA’s)
- Manages the day to day contacts and requests of health plans to ensure the health plans’ needs are met
- Manager of Platform services to the HR business team to support the global HR strategy and business plan
- Gather high-level business requirements and define scope during initial discovery by conducting meetings/interviews, and facilitate functional sessions with partners
- Support implementation of new UK CISO Data Loss initiatives, running training programmes and building appropriate communications
- Work closely with PMO to support all reporting requirements. This includes business communications, project reporting and financial management information
9
Experience For Business Engagement Manager / Team Lead Resume
- Lead the development of business cases requiring Platform based solutions
- Develop and maintain vendor relationships. Review existing support arrangements and recommend improvements
- Support the HR team through the key annual business cycles including benefits enrolment, performance management and compensation
- Work closely with the HR Service Delivery team to optimize and improve reporting and analytics capabilities and recommend solutions
- Manage a Business Operations team of 4 Information Security Analysts supporting Data Loss Prevention (DLP) initiatives and security activity
- Identify, lead and track continuous improvement initiatives
- Create and manage the Platform services budget for HR
- Ensure compliance to company Information Security policies. Of particular importance is the oversight of vendor adherence to security policies on the HCM cloud based platform
- Keep up to date with technology trends in HR and present these to the HR business leaders
10
Experience For IS Business Engagement Manager Resume
- Support the internal and external audit, and compliance processes, including Sarbanes Oxley, in adherence to existing XL Catlin standards. Manage interaction with Audit team
- Representing Operational Resilience on major transformation projects and sourcing initiatives, ensuring resilience principles, blueprints and requirements are delivered
- Influencing senior management to implement the recommended approaches and initiatives in their areas and manage cross divisional activities to achieve resilient outcomes
- Work with Global communications to build a business operations communication plan to support DLP, DAR and general security awareness activity
- Engage with stakeholders to ensure they have the appropriate information to make data / Information security related decisions
- Seen as a subject matter expert within specific topics / internal business areas
List of Typical Skills For a Business Engagement Manager Resume
1
Skills For Local BU IS Business Engagement Manager Resume
- Strong written, verbal, and interpersonal communication skills in English. French language is mandatory
- Previous experience in similar role, sufficiently skilled to negate head of department intervention in non-major issues
- Proven management experience within the information security
- Interpersonal skills across a wide range of customers/colleagues
- Analytical skills to facilitate the interpretation of a business requirement into the IT world
- Building and managing business partner relationships to develop knowledge of their business strategies, priorities and operations
- Previous experience in Rolling stock asset management related fields: Maintenance Planning, Inspecting, Repairing, Major overhauls
2
Skills For ICG Business Engagement Manager Resume
- Demonstrated ability to use initiative and work responsibly. Be proactive by taking action and being persistent in addressing issues
- Experience participating (preferably leading) a consumer facing project from start to finish
- Experience using web / application analytic tools and deciphering the resulting data
- Work experience in consumer banking and knowledge of the analytic and technology needs of groups within that area of financial services
- Proven understanding of business and IT architecture frameworks and methodologies; industry recognised accreditations are a significant advantage
- Manage requirements through elicitation, definition, validation and end to end traceability
- Understand the customer experience and constantly work to improve it,
3
Skills For Business Engagement Manager / Team Lead Resume
- Good knowledge of information security principles and processes
- Bristol - Salary of £42,750 to £82,400 dependent on experience
- Experienced in Services Management and associated ITIL processes/practices
- Customer focus – understanding relationship management, effective networking and collaborative ways of working
- Proven ability to grasp, understand and promote complex and sensitive issues in a persuasive and sensible way to different audiences
- Working with the Workstream Manager on the project deliverables, timeframes, commercials and reporting
- Understanding, adopting and enforcement of corporate governance and assurance policies and processes
4
Skills For IS Business Engagement Manager Resume
- Representing the business unit in major initiatives involving IT solution delivery
- Working as the Business Engagement Manager on operational and commercial due diligence
- Working with the Programme / Project team on the instigation of infrastructure required to achieve the agreed outcomes
- Working with the Technical Lead on the process review and operational deliverables
- Providing input to the Head of Workplace Enablement on the readiness of the operation to take on the service
5
Skills For IAM Business Engagement Manager Resume
- Understanding of relevant application provision technologies and practices (MSI, App-V, Containers, Citrix, VMware, Cloudhouse)
- Understanding and articulation of industry trends and potential future directions
- Overall understanding of the application of technologies supporting Rolling stock asset management
- Engage commercial, legal, finance and procurement teams for planning, contracting and budgeting
- ALAS operational reporting – including FTE and org chart oversight, reporting and changes, annual leave oversight, industry surveys, vendor oversight
6
Skills For Business Engagement Manager Resume
- Management reporting – working with the Head of to deliver all required management reporting for ALAS as required
- Proficiency with MS Office suite, project planning and business process mapping tools
- Have a track record of driving results through virtual teams, with a passion for coaching and development
- Think strategically by identifying and analyzing consumer and market insights
- Overall understanding of the application of technologies supporting Linear / fixed assets
- Participate in development of HR Service Delivery strategic planning and lead IT strategic planning
- Recommends delivery of business processes/projects supporting IS systems/projects to the divisional organization, resulting in improved efficiency, effectiveness, quality and/or operational functionality
7
Skills For Local BU IS Business Engagement Manager Resume
- Proven ability to help define strategy working with HR leaders
- Experience to include business relationship management, business analysis, project management, project delivery and applications maintenance for HR in the Insurance or Financial Services industry
- OBIA experience an advantage, reporting and analytics experience required
- Proven experience of working with internal and external customers and technical teams
- Experience of the Financial Services market with a good understanding of regulated products would be beneficial, due to our clients beyond MyCSP
- Proven ability to build strong, open and collaborative working relationships at all levels
- Experience of leading offshore teams
- Have experience of delivering technical and business change in a complex regulated environment
- Experience of working in a distributed IT infrastructure environment
8
Skills For ICG Business Engagement Manager Resume
- An ability to work under extreme pressure often managing multiple priority one tasks
- Experience of managing teams to a high level of performance
- Substantial experience in internal communications, including dedicated internal communications roles
- Demonstrated understanding of communications theory, its application and ability to draft and prepare written communications suitable for multiple audiences
- Able to manage priorities and conflicting issues in a professional manner and deliver on time
- Experience related to implementing Safety management systems
- Oracle HCM Fusion and Taleo experience is essential
9
Skills For Business Engagement Manager / Team Lead Resume
- Strong team player with ability to work in a matrix management environment in a global organization across multiple geographies and cultures
- Results oriented and solution focused with strong attention to detail
- A sound technical knowledge of Windows 10 and Office 365 including all aspects of business value, use case and migration is essential to this role
- Need a deep understanding of Nationwide’s change framework (NCF) and development centre model for transformation
- Have the drive and resilience to succeed and deliver high quality, industry leading solutions and approaches
- An innovative and creative thinker, able to challenge conventional thinking and approaches
- Represent CSS within an area, communicating the value and vision of CSS,
- Be trusted advisors to the Services, marketing, and sales organizations of Microsoft,
- A breadth of technical knowledge encompassing digital workplace solutions including modern client and application management, enterprise mobility, hybrid services, digital identity, end-user collaboration, information systems and user engagement
10
Skills For IS Business Engagement Manager Resume
- Awareness and knowledge of manual and tool based discovery methods to ascertain how various applications make up a service, and how the applications and service map to infrastructure components
- Proven experience of stakeholder management working with senior internal and customer executives
- Proven experience in creating services cost models with appropriate cost levers and the associated quality assurance / governance
- Interpret customers' business and technical requirements into IT services and solutions is essential
- Proven understanding and application of Consulting and Project Management frameworks, approaches and methodologies; industry recognised accreditations are a significant advantage
- Identification, analysis and management of risks in both pre-sales and in-flight projects and programmes
- Strategic management of 3rd Party Suppliers
List of Typical Responsibilities For a Business Engagement Manager Resume
1
Responsibilities For Local BU IS Business Engagement Manager Resume
- Ensure adequate skills and resources are available to the engagements in a timely manner
- Previous experience Operations related fields: Mechanical, Network Planning, Trucking, Warehouse and terminal management, safety
- Collate and update the IT risk log with risks relating to the Equiniti IT infrastructure and hosting provision to MyCSP
- Ensure the internal Equiniti IT Shared Services understanding of MyCSP strategy, challenges and business drivers
- Meet client reporting requirements on quality of service and major incidents
- Provide the P1 interface to MyCSP for infrastructure and hosting issues
- Undertake the financial management of the Shared Services budget covering the MyCSP service
- Initiates collaboration with others and assumes additional responsibilities to achieve goals
2
Responsibilities For ICG Business Engagement Manager Resume
- Be at the forefront of global trends, research and consumer insights for defined business verticals
- Serve as a virtual team member within a project group for the defined product vertical
- Clarify, understand and negotiate business requirements on behalf of the wider team
- Define an optimal partnership and engagement model with Business Partners
- Manage 3rd party agency involvement in the creation of digital designs and assets
3
Responsibilities For Business Engagement Manager / Team Lead Resume
- Design team, and then improve iteratively throughout the development and product lifecycle
- Engage with senior executives across the group to contribute and shape the strategic roadmap
- Tertiary qualifications in business, design, computer science or related fields
- Safeguard the quality of service provided by Group IT to MyCSP and ensure its appropriateness with a focus on continual enhancement and the development of proactive services
- Manage the expectations of stakeholders within MyCSP
- Manage and prioritise demand from MyCSP taking priority calls based on holistic knowledge across the Divisions, producing the required documentation to ensure client sign off of budget
- Oversee escalations from divisional senior management and executives
4
Responsibilities For IS Business Engagement Manager Resume
- Acting as a single point of contact for queries and escalations from within MyCSP, including any 3rd parties involved in supplying the service, relating to the provision of the IT infrastructure and hosting to MyCSP
- Manage the 3rd party service providers and review periodic service delivery performance reports from those suppliers
- Escalate any concerns, risks or issues found to the Head of Business Engagement
- Liaison with the IT Project Office, Portfolio Management and Infrastructure teams to evaluate and categorise each request for change
- Assist MyCSP with the capture of requirements and investigate the associated technical solution requirement
5
Responsibilities For IAM Business Engagement Manager Resume
- Drive business development of internal and externally developed ideas, products, and technologies in the field of digitization
- Develop and maintain robust relationships with key business unit stakeholders; provide clear value in supporting ZF digital agenda within business units of focus
- Maintain engagement within business units to identify areas of need, and develop value propositions to address those areas of need via digitalization
- Provide supportive, temporary consulting within ZF business units in the digital environment with a focus on market and business development, including the advancement of existing business models
- Facilitate key idea-generation activities with sponsored business units (i.e. workshops)
- Manage a dynamic and wide range of ideation project types across all ZF divisions, ranging in areas of Products & Services, Business Process, Culture & Workplace, and Supply Chain
- Maintain and execute to a business plan for assigned product areas and business units; communicate effectively to key business unit stakeholders and involved internal & external partners. Elevate and focus management attention where there are roadblocks
- Stay connected to external digital ecosystem via interfaces established in ZF Innovation Hubs, through external networking, and engagement in industry conferences and trade shows
6
Responsibilities For Business Engagement Manager Resume
- Report and present status relative to business plan KPIs to senior leadership on a periodic basis
- Manage a dynamic and wide range of business development activities simultaneously, across different business areas and teams
- Internal Communications – manage all ALAS staff communications and activities (emails, videos, team briefings)
- People Strategy – plan and implement all people related activities, including run ALAS People Committee meetings, Reward & Recognition program, Mentoring program, Discovery series (lunch and learn), Staff social activities and events. This includes managing all logistics end-to-end as well as budgets where applicable
- Drive business development of internal and externally developed ideas, products, and technologies in the field of digitization across ZF business
- Manage a dynamic and wide range of project types within assigned area of responsibility, utilizing Agile methodologies, ranging in duration from 3 weeks to 6+months. This would include required oversight of all involved functional areas during project development to ensure project timing and value objectives are met
- Work to integrate different suppliers and BAU resources in order to maximise effective and efficient delivery of services
- Develop close working relationships with key stakeholders in our client’s organisation becoming a trusted advisor to our customers around Application challenges
7
Responsibilities For Local BU IS Business Engagement Manager Resume
- Collaborate with the sales, technical delivery and operational teams in the development of digital workplace engagements that meet customer requirements
- Develop future service offerings and value propositions to keep Computacenter relevant to the market
- Deputise for the Head of Function as necessary
- Produce detailed Scope of Work documentation to support competitive tenders
- Manage and report on the day to day financial compliance in accordance with the Business Engagement Model
- Produce execution plans with clear deliverables
8
Responsibilities For ICG Business Engagement Manager Resume
- Work to capture additional services and value with each engagement
- Provide weekly updates to the customer and internal governance structures as determined by the engagement model
- Work with the BAU Applications Team Manager to ensure revenue generated covers indirect costs in proportion to the business unit
- Be the primary point of escalation for all short term engagements
- Establish and maintain partnership relationship with the Operations group’s key stakeholders
9
Responsibilities For Business Engagement Manager / Team Lead Resume
- Support the Operations group in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
- Overall understanding of the application of technologies supporting the Operations organization: Warehouse management system, Transportation Management System, Network Planning, Simulations, Machine Learning, Mobility in the field
- Drive development teams to deliver the optimal experience as defined by the Digital Experience and Design
- Participate, shape and prioritize product roadmap alongside the Business Partner and senior executives
- Passionate and energetic with a deep appreciation of user experience design
- Client service and account manage assigned internal Business Partners
- Work with business to summarize and define requirement through the Business Request form and Statement of Work
- Maintains the Business Request Summary
- Reviews (organizational structures, shared service-center approach…)
10
Responsibilities For IS Business Engagement Manager Resume
- Develop and support test strategies and other QA initiatives
- Process design and realization (without software implementation) for corporate functions
- Experience in Business Process or Information Systems roles, solid understanding of Supply Chain, Manufacturing, Front End Processes and Engineering
- Experience in executing and managing large business system projects that involve the collaboration of external vendors, local systems group, multiple internal stakeholders and global partners
- Experience in both Standard ERP and custom applications
- Strong business acumen with a sharp, detailedoriented and analytical mind
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