Business Services Manager Resume Sample
Lacey Gleason
72279 Marco Corner,
Houston,
TX
+1 (555) 497 7367
Work Experience
Business Services Manager
03/2016
-
PRESENT
New York, NY
- Manage the local and global vendorsfrom sourcing, evaluating, managing , reviewing in the respective areas
- Occasionally work on evenings and weekends
- Develop and implement proposals to optimize the capital structure of Bunge subsidiaries
- Work with the tax department to set annual inter-company interest rates between the Bunge funding centers and individual operating companies
- Work with FP&A department on the annual risk-adjusted Cost of Capital (WACC); WACC is of crucial importance to Bunge’s business planning and performance measurement processes, and as such, the calculations and methodology need to be highly robust, transparent and market-based in order to avoid contentious debate with the stakeholders
- Advice and consult with operating companies to improve management of working capital – this includes use of structured financing solutions
- Leads seamless, delightful, and superior welcome, workday, and departure experience for all
- Leads care of visitor needs and maintains effective system through which to provide this care for all (including personal service to VIP and longstanding visitors)
Senior Business Services Manager
11/2013
-
11/2015
Chicago, IL
- Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident
- Prioritizes name-knowing and professional wayfinding to connect and enhance professional experience
- Ensures that pertinent and on-brand communications are proactively crafted, posted, and distributed, as appropriate
- To represent the Admin Shared Support Service at local management meetings, in order to understand the current and changing client requirements and contribute into the decision making process on relevant topics
- Accountable for the efficient, effective and sustainable deployment of resources including budget, staffing and equipment in order to meet the varied and conflicting needs of the business served
- To develop and maintain effective relationships with managers or partners in the business area, including acting as complaints officer. Preparing, developing and delivering advice, guidance and training
- Line management of 4 Managers
- Partners with Project Director to identify system and process improvement opportunities that builds organizational capacity
Global Business Services Manager
05/2008
-
08/2013
Boston, MA
- Provides effective training and support and supervises staff performance
- Provide strategicfunctional engagement with GC&K BU CCL, Franchise and Digital teams in terms of
- Manage internal and/or external resources from multiple vendors. Ensure vendor’s compliance with TCCC project standards, guarantee correct project execution and high quality deliverables, escalating to project sponsors and SLT (internal and/or external) whenever risks or unsolved issues are identified
- Manages and approves all procurement activity for the unit via the university e-procurement solution, CU Marketplace
- Manages accounts payable process with budget oversight and related data gathering and reporting
- Advise unit staff on interpretation of procurement rules, policies and procedures
- Create requisitions for information technology operating and capital equipment purchases
Education
University of Phoenix - Fox Valley Learning Center
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong consulting skills and proven results working as a trusted advisor to drive business value to internal customers
- Proven experience at program management within organizations undergoing growth, helping to effectively drive change across groups
- Strong data analysis skill set to drive insights and inform recommendations, inclusive of data mining and reporting experience
- Strong organizational leadership skills with an ability to build and facilitate collaborative working relationships
- Demonstrated managerial, supervisory or project leadership skills
- Strong oral and written communication, interpersonal and organizational skills
- Influencing / Persuasion skills
How to write Business Services Manager Resume
Business Services Manager role is responsible for business, leadership, modeling, reporting, database, training, excel, organization, security, finance.
To write great resume for business services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Services Manager Resume
The section contact information is important in your business services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Services Manager Resume
The section work experience is an essential part of your business services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Services Manager resume experience can include:
- Relevant experience supporting enterprise technology and services with a demonstrated record of customer focus
- Power Point and Excel skills - including formulas, graphs, modeling and data manipulation
- Effectively communicate relevant information to team and all levels of the organization
- Establishing strong relationships with organizational and program leaders to guide and assist their communication planning and execution
- Experience planning, giving, or preparing and updating presentations
- Manage operating expense, capital, and headcount, including driving discussions on prioritization and trade-offs
Education on a Business Services Manager Resume
Make sure to make education a priority on your business services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Services Manager Resume
When listing skills on your business services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business services manager skills:
- Demonstrated customer service leadership skills
- Experience of managing and setting budgets effectively to deliver a service within available resources
- Experience in managing funds effectively, from a variety of sources
- Proven experience initiating process improvements, developing new standards and influencing stakeholders to adopt new requirements
- Proven project management experience in supporting large organisational change
- Meticulous documentation/reporting skills and attention to detail
List of Typical Experience For a Business Services Manager Resume
1
Experience For Senior Business Services Manager Resume
- Four (4) years of progressively responsible professional finance-related experience, including two (2) years of experience supervising the work of others
- Experience in administering budgets with numerous revenue sources
- Experience in the application of financial laws, rules, regulations and fiscal policies in government accounting
- Two years of experience in a sales Supervisor or Management position in a related field, preferably with a staffing sales or recruiting organization
- Develop concise and effective senior level presentations
- Manages activities of the team and sets priorities to ensure objectives are met through recruitment, performance management and talent management
2
Experience For IT Business Services Manager Resume
- Operates in line with Oracle processes/procedures
- Experience in large and complex IT environments
- Develop strong, constructive relationships with multiple stakeholders in an international work environment
- Create and maintain strong lines of communication across Business Services functions, with other BSMs across the UK and team
- Takes ownership in resolving escalations thus enabling resolution
- Drives execution of team charter through efficient processes, quality and productivity, enabling data collection and ensuring customer and partner satisfaction
- Processes vendor certification and registration within the university purchasing system
- Collaborate with corporate finance, business unit leaders, and IT functional leaders to develop and manage IT budgeting and cost estimation approaches
- Proactively analyze IT investment over time in order to assure that IT investment is providing the desired benefits to the business groups
3
Experience For Global Business Services Manager Resume
- Drive IT funding process
- Support the preparation of IT financial reporting for monthly close activities
- Manage the “Bill of IT” to the business (calculation, reporting, analysis)
- Manage customer credit card disputes and chargebacks and audit daily loans to ensure accuracy of payment setup and processing
- Assist with new software, software upgrades, and software issues with requirement documentation, testing, Q&A, and approval of fixes and enhancements
4
Experience For Association Business Services Manager Resume
- Ensures the use of TCCC standard apps development and security methodologies covering the full project development life cycle
- Ideally 5 to 7 years working in a PaaS/Cloud Helpdesk environment
- Develop Career and Training plans for all team members
- Provides regular performance metrics and fiscal / quarterly reporting to senior management team
- Identifies new business opportunities for the team and participates in business process definition for implementing new initiatives
- Communication of progress with reporting and data analysis activities
- Make data-based recommendations for courses of action regarding budgets and expenditures
5
Experience For Metro Business Banking Business Services Manager Resume
- Generate standard and ad-hoc financial queries and reports to meet the business needs of the department, communicating them with stakeholders, as appropriate
- Liaise with Student Life Budget and Finance on budgets, accounting, issues, best practices, and policies
- Assist Director with the development of business cases for new funding as well as estimates for grant or development purposes
- Purchase supplies, equipment, and services for the department, using the appropriate U-M procurement method
- Manage staff access to building and offices with keys and MCards
- Arrange logistics (room reservations and set-ups, catering and related supplies, etc.) for meetings, workshops, travel, and events for a range of IC activities
- Work on special projects and programs, including those in support of institutional and divisional efforts, as assigned by the Director
6
Experience For Identity Access Management Business Services Manager Resume
- Liaison with heads of shared service support functions, agreeing level of service
- Further professional qualification in Professional Accounting Bodies, like CPA, ACCA, etc
- Driven, hard-working, self-motivated, flexible and has “can-do” attitude
- Manage university procurement card program for HIT
- Primary point of contact between CU PSC, HDS Finance and HIT
- Lead the IAM Business Services Function team
- Gather and understand divisional and site business requirements for IAM services. Maintain active and direct interaction with key customers
- Development of the Identity Management tools and services roadmap strategy
- Perform Vendor / Technology assessments
7
Experience For Global Services Munich Business Services Manager Resume
- Engineer this environment throughout the TCCC community, for all divisions and in all geographies in support of the TCCC System initiatives
- Adopts and implements the Center’s customer service philosophy
- Responsible for annual and long-range budgets as well as quarterly forecasts
- Ensure short-term forecasts, budgets and long-range forecasts are financially appropriate
- Negotiates, builds, and maintains the technical attributes of third party vendor relationships. Ensures Service Level Agreements are met, adequate testing strategies exist, responsiveness to issues occur, and disaster testing is adequate
8
Experience For Global Services Business Services Manager Resume
- Lead the GBS response to business continuity planning and compliance with internal controls
- Work with the Investment and Institutional teams to ensure we meet all the clients’ needs completely and accurately
- Work collaboratively with internal departments to facilitate implementation of initiatives, programmes and policies and develop integrated solutions that creates value to the business
- Drive process improvement and system enhancement initiatives
- Ensure that customers (both internal and external) receive advice that achieves the best possible business process improvement outcomes
9
Experience For Treasury Business Services Manager Resume
- Formal Business Improvement, Project Management or Business methodology accreditation e.g., Lean/Six Sigma Black/Green Belt preferable
- High integrity, detailed oriented and well organised
- Manage the Business Services team with accounts receivable and recertifications
- Analyze and approve credit applications for new business and academic accounts
- Review and audit all orders processed daily for accuracy and create and post invoices for each order
- Manages Employment Services team responsible for developing employer relationships and a network with community agencies to support participants as they come through the program to gain employment and long-term career opportunities
- Identifies areas for staff development and provides staff training
- Manage and achieve hiring targets
10
Experience For Private Business Services Manager Resume
- Coaches, trains, and mentors individual Employment Services staff
- Ensures the Employment Services team meets weekly and monthly targets
- Works with Case Workers and Program Management to ensure Employment Services team is aligned with the goals and objectives of the Program
- Builds relationships with large employer organizations, Chambers of Commerce, community colleges, and other business organizations to reinforce the benefits of the program
- Meets with Case Workers and management to understand gaps in communication and performance
- Identifies and manages jobs list each week, helps qualify open job opportunities, ensures the highest yield of time and effort of both the Case Workers and Employment Services staff
- Organizes resources, develops outreach plan, assigns staff and monitor campaigns to carry out client requests related to policy changes or expansion or reduction of services
- Knowledge of the local business community to be served
List of Typical Skills For a Business Services Manager Resume
1
Skills For Senior Business Services Manager Resume
- Excellent communications skills, both oral and written (Chinese and English required)
- Understand and effectively utilize university systems and resources, including Procurement, Shared Services, and Concur
- Attention to detail, organization and project management skills
- Proven experience leading and facilitating meetings and workshops
- Experience reviewing legislative concepts and preparing fiscal impact statements or policy analysis
- Experience of translating business strategies into operational policy and procedure and delivering outcomes
- Proven track record of building and maintaining business partnerships
- Experience with spreadsheet, word processing, and presentation applications, including Excel, Word, and PowerPoint
2
Skills For IT Business Services Manager Resume
- Experience with state procurement and contracting standards to monitor agency compliance
- The position requires extensive, diverse and progressively responsible experience, including direct responsibility for project and/or program management
- Demonstrable evidence of managing a successful and viable service provision to a range of clients, within resources
- Demonstrable successful experience of managing a large and diverse team
- Demonstrable experience of applying Data Protection, Freedom of Information and Health & Safety legislation to a range of cases
- Previous experience in managing performance of a supplier and awareness of business continuity strategies and practices
- Experience in delivery projects / ownership of running several projects or work streams at once
- Strong administration and enjoy problem solving
- Experience managing in a team based environment
3
Skills For Global Business Services Manager Resume
- Determine and validate departmental fees and recharge rates, complying with Office of Financial Analysis policies
- One year purchasing or finance experience
- Experience in operating large, non-homogeneous landscapes (+10000 server)
- Experience working within University of Colorado systems such as HCM, MFin, Marketplace, CONCUR
- Experience with leading remotely dispersed team
4
Skills For Association Business Services Manager Resume
- Experience with leading teams responsible for Business Services
- Spearhead and report on IC Strategic Plan and ongoing goals related to Organizational Effectiveness
- Experience developing internal policies and procedures
- Experience in a niche area such as technology, professional services, healthcare, construction/real estate, manufacturing/distribution
- Experience in change management programmes
- Builds and maintains strong relationships with own network and other support functions
5
Skills For Metro Business Banking Business Services Manager Resume
- Experience with finance, hr, and business management processes
- Experience supervising/leading technical/professional staff
- Demonstrated proficiency with M-Pathways Financials and Human Resources systems MReports and Business Objects
- Demonstrated proficiency with other financial technology
- Information technology management experience. (Required)
- Strong analytical ability needed to perform a variety of complicated tasks
- Experience implementing enterprise software or other complex IT projects
- Be the voice of the internal customer with the service delivery teams. Gather, prioritize, and communicate feedback and feature requests
- Two years in a customer service experience
6
Skills For Identity Access Management Business Services Manager Resume
- More than 2 years pf experience in a similar capacity or role
- Advanced experience with PeopleSoft Human Resources and Financial systems
- Very experienced in written and verbal communications
- Experience in a small to midsize CPA firm
- Lead the GBS – operations team to deliver effective administration activity for both airlines
- Understanding of recruitment, placement and employment policies and procedures
7
Skills For Global Services Munich Business Services Manager Resume
- Being the services' face to regional Group and BUs clients, providing the best IT recommendation on how to address business needs aligned with the strategies
- Working knowledge of software development process and software design
- Assist Accounting in resolving invoicing and billing issues with current clients, and provide support and coordination to project/solution proposals
- Lead high performing teams through coaching and mentoring, to build and grow operational and technical capability
- General/conceptual understanding of Operating Systems, hardware environments, software, networking, Oracle
- Manage purchase request, ordering, receiving and invoice processing
8
Skills For Global Services Business Services Manager Resume
- Design, govern, and improve, IT Financial management, IT budgeting and planning, and IT service charging processes
- Facilitates multi-disciplinary groups to reach conclusions by working collaboratively and influencing appropriately
- Develop and oversee new procedures, including credit policies and procedures, to ensure accuracy and consistency of billing and collection activities
- Leads business planning for assigned team, and contribution to higher level team business planning
- Prepare departmental financial data for divisional budget planning and reporting purposes
9
Skills For Treasury Business Services Manager Resume
- Analyze and review billing related operations in FSIS and International Health Insurance units, serving as back-up support as needed
- Manage the nine p-cards held by IC staff by overseeing issuance, reporting, reconciliation, and appropriate usage
- Oversee responses to annual and special requests on behalf of the IC, including annual Gap Analysis reporting
- Liaise with other building occupants on building related issues of common interest
- Workforce Management Planning/Forecasting
- Frequent standing and walking
- Responsibility for space planning and move co-ordination within the Solihull office, liaising with relevant parties to plan ahead
- Recommend and react to change to meet local or corporate Arup requirements, embedding and communicating new processes
- Researches and resolve purchasing problems involving PSC staff, vendors, and end users
10
Skills For Private Business Services Manager Resume
- Develops systems for managing purchase records and receipts, maintaining both digital and hardcopies, in an efficient and systematic manner
- Manage relationships with the corporate financial planning and analysis team regarding budget and forecast requirements
- Establish performance and reporting measures (eg. Maintain regular status reports to key stakeholders tracking the status of the improvement project
- Industry expertise in one or more of the following niche areas
- Familiarity with accounts receivable, collections, credit management refunds and returns, decline payment analysis, and auditing procedures
- Perform User Accepted Testing for new software and software upgrades
- Ensure Lean Yellow/Green Belt training is in place for project team members as needs are identified
- Utilises the strengths of individuals in co-operative team working
List of Typical Responsibilities For a Business Services Manager Resume
1
Responsibilities For Senior Business Services Manager Resume
- Experience developing, preparing and monitoring budget and expenditure plans
- Experience analyzing, evaluating policy and budget issues and recommending actions
- Strong business acumen, specifically in supporting a technology organization
- Developing and executing communications strategies, campaigns and plans in support of organizational/program level plans, activities and accomplishments
- Collaborating with various communication partners to ensure informed and consistent messaging is given to customers of the Business Services department
- Partner with HR on driving employee engagement, rewards & recognition, and employee survey (create, analyze feedback, and drive improvement actions) programs
- Liaise with the Office of Research and Sponsored Projects for IC grants and contracts, ensuring compliance with policies
- Manage a team, work within a team, as well as independently
2
Responsibilities For IT Business Services Manager Resume
- Act as Chief of Staff to the Senior Vice President of Supply Chain
- Support for key corporate initiatives and the guidance of internal communications programs that mobilize employees to achieve the company’s goals
- Coordinating and facilitating monthly Supply Chain Operations Review discussions with senior leadership and partnering with operational teams on input and updates
- Development of communications strategies, programs and activities that address specific business issues or employee needs and achieve desired results
- Project management of special events, such as town halls or multi-day, leadership off-sites, to include site selection and setup, agenda, speaker selection, and leading support teams
- Leading development of supply chain presentations to be delivered by supply chain senior leadership and targeted for audiences varying from internal teams to external clients and business partners
3
Responsibilities For Global Business Services Manager Resume
- Partnering with leadership and communications teams on strategic engagements from evaluating issues and identifying needs through planning, execution and measurement
- Researching, writing, editing, and proofreading a variety of written communications material (including broadcast emails, intranet content, presentations and executive talking points)
- Partner with communications manager(s) to utilize omni-communication channels to improve employee awareness and engagement (e.g. newsletters, e-mails, social media, etc.)
- Serve as change management catalyst for transformation programs
- Responsible for the satisfaction of internal customers across the range of the IT service portfolio
- Anticipate new and innovative IT demands, new product or service opportunities, and identify systemic service issues
- Responsible for the overall strategic direction, ensuring that the right services are offered, and make the decisions about when to create, extend, or retire services within the IT service portfolio
- Establish the success criteria and service levels for services and ensure that they are met or exceeded
4
Responsibilities For Association Business Services Manager Resume
- Be outwardly focused on service outcomes, opportunities for improving customer experiences, and working as a team of business service managers to negotiate and resolve process issues to optimize the entire portfolio of services
- Manage professional developmentof all consulting staff
- Oversee administration of Career Developmentprocesses for consulting staff
- Understand and breakdown the internal customer workflow and map to the IT business services offered
- Monitor the internal customer’s success indicators, and translate into actionable strategies to drive maximum value of the IT service portfolio
- Contribute thought leadership and best practice around business transformation and user adoption
5
Responsibilities For Metro Business Banking Business Services Manager Resume
- As a leader of the Business Service Manager team, mentor the development and support of the Business Service’s team members, including goal setting, continuous training, continuous coaching, and continuous feedback
- BA / BS in Business, Computer Science, Technical Communication or related discipline, or at least eight years working in a technology and/or consulting industry
- Work with cross-functional teams from Marketing, Sales, Customer Support, Customer Success, Finance/Accounting, Engineering, and Human Resources
- Influence other markets for IT solution adoption whenever possible, and ensure the design, development, and implementation of global solutions that comply with Group/BU´s needs aiming successful implementation of IT solutions
- Responsible for understanding the business requirement and processes and providing strategic direction and leading transformational programs
- Project Management (up to middle complexity)
- Strong Business Partnership Skills – Able to build broad-based business relationships across the organization using influencing skills while resolving conflict with minimal noise. Skillfully influences colleagues to promote and sell ideas
6
Responsibilities For Identity Access Management Business Services Manager Resume
- Responsible for day to supervision of the Team
- Be responsible for all customer escalations
- Interfaces directly with customers/partners/internal stakeholders to ensure critical situations are managed
- Creates and executes objectives and KPI’s for the team aligned to organizational strategy
- Defines requirements and implements new programs and business processes as agreed with Senior Management
- Ownership of team objectives and KPI’s
- Recruitment, talent management and retention of direct reports
- Maintain unit and individual goals based on contractual requirements
7
Responsibilities For Global Services Munich Business Services Manager Resume
- Maintain the departmental budget and financial accounts for general, auxiliary, sponsored, designated, gift, and agency funds
- Analyze complex budget data, make annual and monthly projections, manage and create budget reports
- Monitor, control, and verify departmental revenue and expenses against a variety of restricted and non-restricted accounts
- Oversee and process reimbursements for conference travel, one-time payments, insurance remittance, and other business related transactions
- Work to decrease costs, streamline redundancies, find efficiencies and promote responsible use of resources within the department
- Ensure proper Office of Financial Aid and University Development policies are followed when scholarships, stipend payments, or overseas insurance are distributed to students
8
Responsibilities For Global Services Business Services Manager Resume
- Represent department as Student Life Key Administrative liaison
- Keep abreast of institutional and divisional financial management policies to ensure IC’s compliance. Communicate any changes in processes to staff
- HUMAN RESOURCES MANAGEMENT AND STAFF DEVELOPMENT
- Coordinate departmental student employment activities, including recruitment, hiring, termination, salary for all student workers, including federal work-study students and temporary student employees
- Prepare appropriate forms to support departmental human resources activities
- Develop and maintain departmental policies, procedures, and job descriptions
9
Responsibilities For Treasury Business Services Manager Resume
- Train new staff members on departmental policies, procedures, equipment, and general office systems
- Ensure departmental compliance with U-M human resource policies and procedures
- Co-supervise the Front Desk staff to ensure efficient office management, adequate coverage, needs of all IC units are met, excellent customer service delivered, and that relevant policies and procedures are followed
- Lead the Special Planning for All Staff Meetings (SPASM) committee that develops IC meeting agendas, icebreakers, topics, and special speakers. Share institutional, divisional and office related updates and news at the meetings
- Organize special team building activities and celebrations for IC staff (e.g., annual picnic, winter holiday luncheon)
- Liaise with Student Life Human Resources on issues, opportunities, best practices and policies
- Keep abreast of institutional and divisional human resources policies to ensure IC’s compliance
- OFFICE, ADMINISTRATIVE, AND FACILITIES MANAGEMENT
10
Responsibilities For Private Business Services Manager Resume
- Serve as the office manager for the International Center
- Manage and coordinate departmental requests for facilities activities (e.g., installations, repairs, moves, cleaning, and maintenance) within U-M and with vendors
- Identify and report office equipment requiring replacement, and research and select new equipment
- Manage and coordinate departmental requests for technology services and assistance for computers, copiers, phones, etc
- Plan physical space needs of the department and coordinate logistics of moves, as needed
- Support the general administrative needs of the department
- Perform front desk functions as a back-up when needed
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