Business Delivery Manager Resume Sample
Joesph McDermott
182 Abernathy Street,
Philadelphia,
PA
+1 (555) 192 4442
Work Experience
Regional Business Delivery Manager
04/2017
-
PRESENT
Los Angeles, CA
- Track record of successfully managing large projects and programs
- Proven ability to act as a liaison between product, operational and technical groups
- Graduate of BB&T’s Leadership Development Program
- Sound working knowledge of ML and holistic banking, products, services, operations, finance and systems
- Working knowledge of the Bank’s back end systems and relationships within the Bank
- Assisting in the support and alignment of the online and mobile banking strategic production problem log resolution process
- Proficient in documenting user experience requirements considered an asset
- Background in writing ‘use cases’, agile development process considered an asset
- Generally requires 8-11 years related experience, 2 years of experience in alarm operations, law enforcement, security, dispatching, client service or call center related field
Business Delivery Manager
02/2011
-
12/2016
Philadelphia, PA
- Skilled in managing and developing people and providing coaching and feedback to encourage and motivate individuals and groups
- Able to analyze current work processes and systems and recommend improvement opportunities to senior management
- Practical, operational understanding of Home security systems, alarm systems, and related technology
- Capable of communicating clearly, articulately, and effectively with co-workers and clients in one-on-one and group situations with ability to influence groups of support organizations to achieve goals
- Communicate to business clients and understand business needs
- Host meetings to drive discussion and coordinate on requirements from different silos/regions
- Document comprehensive business requirements and project plan
Manager, Business Systems Analysis, Delivery
01/2005
-
10/2010
San Francisco, CA
- Model business problems into technical solutions and develop innovative solutions on the strategic platform
- Keep monitoring any requirement changes and plan them in a manageable and quick-to-market way
- Monitoring performance against contractual KPI’s and driving continuous improvement over all aspects of service
- Enhancing Petrofac’s reputation as the best-in-class service provider to the oil and gas industry
- Understand and manage the suite of Data Delivery applications for those business teams across all functional areas. Develop strategy to maximize use of those data delivery tools while retiring obsolete systems
- Collaborate with business unit systems users and management to identify and document (high level) business requirements and functional specifications related to the approved and prioritized reporting and analytic projects
- Lead efforts to propose, scope and architect BI architecture and delivery solutions
- Provide technical guidance to team, including hands-on development as necessary
- Manage and develop resources to create a high performance team environment
Education
Herzing University - Birmingham Campus
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Strong IT capability, particularly Excel skills
- Planning & Priority Setting : getting things done effectively and efficiently
- Proven experience of working successfully with business stakeholders, including influencing and managing expectations
- Commands attention at senior levels through effective interpersonal skills
- Experience with a top-tier consulting firm, or similar position at a fast-growing technology company
- Experience in leading large technology application development teams (preferably in Financial Services sector)
- Previous experience working in Financial services environment
How to write Business Delivery Manager Resume
Business Delivery Manager role is responsible for digital, design, reporting, security, training, credit, finance, automation, microsoft, collaboration.
To write great resume for business delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Delivery Manager Resume
The section contact information is important in your business delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Delivery Manager Resume
The section work experience is an essential part of your business delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Delivery Manager resume experience can include:
- Having high levels of confidence and fluent in IT skills, Microsoft Office Suite
- Strong IT background preferably with experience in implementing system projects in areas of Consumer Banking products, chatbot intelligent banking
- Utilise the available resources of the Petrofac organisation to effectively deliver planned programmes or work as contracted
- Strong experience and success in project implementation
- Possess the ability to prioritize and categorize requirements or issues to ensure that effective delivery of projects or enhancements
- Previous experience of working on the deployment of Regulatory compliance or Operational Risk Management Projects in regulated environment
Education on a Business Delivery Manager Resume
Make sure to make education a priority on your business delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Delivery Manager Resume
When listing skills on your business delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business delivery manager skills:
- Excellent communication skills and presentation skills, strong business acumen
- Good project management skills; establish and maintain solid management routines and can demonstrate flexibility
- Experience with build/maintain partnerships in a client driven environment and can demonstrate partnership during situations and challenges
- Managing projects and change as well as project budget and authorising spend efficiently and the effective planning of end to end project lifecycle
- Managing effective implementation through a knowledge and appreciation of delivering change within Offshore
- Demonstrated success managing cross-functional projects from definition to results
List of Typical Experience For a Business Delivery Manager Resume
1
Experience For Regional Business Delivery Manager Resume
- Strong communicator and problem-solver, able to articulate complex matters and provide recommendations
- Building motivated virtual teams, making sure there is an iterative plan to develop new products
- Ensure virtual team collaborates, communicates and focuses on what is most important to deliver new products and services, removing barriers
- Work with Sales and Marketing to develop new products and innovative methods of delivery
- Support Health, Safety and Safeguarding policy and process
2
Experience For Business Delivery Manager, Digital Channels Resume
- Drive and execute the platform strategy on Finacle and related system, in alignment to the Bank’s strategic goals and overall CBG platform
- Implement and enhance Finacle and related systems from both business and technology perspectives
- Ensure that UAT test plans and test cases are executed end-to-end within the stipulated UAT schedule
- Position as subject matter expert on specific areas of wealth/Retail products and services, able to go beyond the expressed business requirements to identify opportunities and added values solutions enhancing client service, operational efficiency and product support
- Sound knowledge in wealth operational process and investment products & services
3
Experience For Manager, Business Systems Analysis, Delivery Resume
- BUSINESS DEVELOPMENT AND CLIENT RELATIONSHIP MANAGEMENT
- Coordinate Land Business Delivery resources throughout the region, ensuring they are deployed appropriately, reporting client visits, and opportunities including logging in Avalon
- Ensure that Fugro policies and procedures are understood, implemented and adhered to by all employees
- 5)Sales Management – effectively drive the Sales Management agenda, as depicted by Sales Head and CEO/COO to deliver tools and drive transparency around the sales pipeline and opportunities. Additionally, own the Prospect clearing process for the Swiss platform
- Responsible for writing Business Requirement document / user story by working closely with business and products teams on chat banking implementation across countries
- Conceptualize the flow and design of screens through close partnership with the design team
4
Experience For Business Systems Manager Data Delivery Resume
- Review the Functional Specifications with Technology counterparts to ensure that these specifications are designed in accordance to business requirements
- Supervise a team of UAT testers to ensure that UAT test plans and test cases are executed end-to-end within the stipulated UAT schedule
- Collaborate with other Business / Operation Units and IT partners in identifying enhancements and to ensure the end-to-end system & process delivery and testing
- Ensure the smooth operational roll-out of Consumer services via channels such as Mobile Banking / Internet Banking to clients
- Meticulous and systematic with an eye for detail
5
Experience For Business Project Manager Credit Suisse Invest Delivery Resume
- Work collaboratively with all leads to develop innovative products and services
- Evaluates and progresses bids up to £50k
- Ensures that in year contract variations are delivered
- Protect assets from unauthorised access, disclosure, modification, destruction or interference
- Comply with the Company policies and procedures and the Data Protection Act 1998
List of Typical Skills For a Business Delivery Manager Resume
1
Skills For Regional Business Delivery Manager Resume
- Proven ability to build executive level relationships
- Shared Service oversight and adherence to the CFT engagement model, ensure that SSPs understand business direction and priorities
- Collaborate, influence with proven track record of influencing business and technology partners
- Mobilise highly effective virtual teams to deliver against common goals
- Establish effective interfaces with the Client organisation and develop and maintain close relationships and communications with the Client
- Tracking, communicating and reporting multiple programme statuses in respect of plans and schedules, risks, issues, dependencies and change requests
- Reviewing and driving improvements based on lessons learned
- Communicating and Influencing: genuine two-way communication to achieve consensus and progress
- Understanding of the change management framework and associated governance and managing project deliverables to meet defined business case benefits
2
Skills For Business Delivery Manager, Digital Channels Resume
- Managing project risks, issues, assumptions and dependencies
- Writing business cases to identify the needs of your wider team and communicate them with the business
- Problem Solving & Decision Making : making timely, quality decisions
- Reputation of leading with appropriate edge, independent thinking and being decisive
- Information delivery management - including data governance, data quality and architecture
- Business value creation and performance improvement for marketing, risk and operations
- Can do approach, removing barriers to success
3
Skills For Manager, Business Systems Analysis, Delivery Resume
- Business English mandatory (both for customer management and managerial reasons)
- Knowledge of project delivery and key milestones
- Knowledge of educational settings
- Business intelligence & Big Data project delivery
- Drive, energy and enthusiasm for products and services that support educational settings
- Enabler for teams to develop services and products
4
Skills For Business Systems Manager Data Delivery Resume
- Ongoing review with relevant stakeholders to ensure the FSG Governance & Assurance model is implemented consistently across all FSG Governance & Assurance teams
- Anticipate problems/issues and conflicts as they arise and escalate to the relevant programme leads as appropriate
- Adherence to Quality Assurance processes in line with AIB’s project management methodology
- Management of multiple stakeholders including acting as a central contact point for communication and co-ordination of FSG wide governance and assurance activities
- Co-ordinate the monthly FSG Governance & Assurance Forum and FSG Governance & Assurance working group meetings, ensuring appropriate governance is in place including accurate recording, tracking and follow-up of all actions and decisions
5
Skills For Business Project Manager Credit Suisse Invest Delivery Resume
- Extensive experience (10 - 15 years) in a similar delivery role
- Facilitation of workshops with a wide variety of stakeholders and agendas as required
- Need to be able to influence senior stakeholders in a complex and dynamic environment to achieve the optimum outcomes for the key stakeholders
- Mobilisation and ongoing management of the FSG Governance & Assurance model programme, including a clear delivery proposition, approved prioritised scope, delivery timeline commitment, governance, RAID, etc
- Monitoring and tracking progress to ensure all elements of the Governance & Assurance model are delivered on time, within budget and that they meet expectations
- Exceptional communication and relationship building skills, as preparing and making presentations, developing business case arguments, and negotiating with senior members of internal and external departments is an integral part of the incumbent’s responsibilities
6
Skills For Manager Business Application Delivery Resume
- Maintain an ongoing, continuous education process, leveraging emerging PaaS capabilities
- Thought leader for driving innovation and leveraging technology for creative BI solutions
- Provide leadership, and management with a focus on ensuring delivery and execution are being managed against strategic goals and direction
- A passion for making a difference, and a desire to build a career within a professional services firm
- Ensure adherence to core Barclays and specific market/locational regulations – working closely with the Swiss BWIM Business Control and Governance Head
7
Skills For Delivery Manager Business Intelligence Resume
- The ability to provide excellent client service and manage and build strong relationships, coupled with a strong interest in further developing and integrating operations with technology skills
- Knowledge in payments strongly appreciated (knowledge about SEPA Direct Debits and Credit Transfers would be a great advantage)
- Budget management experience required (P&L follow-up, Investment follow-up, ...)
- Awareness of emerging issues, industry practices and new technologies
- Sector-specific knowledge in the financial industry is a major asset
- Workshop facilitation with a wide variety of stakeholders and agendas
- Ensure appropriate platform management on behalf of Switzerland CEO, Head of Business Delivery & Control, and the Head of Business Delivery
- Provide management support to the Senior Management Team incl. preparation of management presentations, coordination with Finance, Sales Management, etc
- Work with Infrastructure Teams to rollout, ensure adoption and embed new tools, products and services
8
Skills For Service Delivery / Business Solutions Manager Resume
- Facilitate the regular review and update of the Front Office Procedures Manual to ensure the document not only ensures risk and control compliance but is a facilitator for efficient process completion i.e. can be used for training on core processes/systems and as a reference point for all Banker/Assistant activities
- Work closely with the offshore Business Delivery Teams e.g. London, Monaco, Dubai, ensuring the smooth running of market/location agenda across locations
- Matrix manage solution leads, analysts and process leads to achieve defined goals
- Strong execution track record with varying experiences delivering technology solutions in development, architecture, service delivery, testing and/or project management roles
- Communicating effectively and managing relationships across all levels of the organisation as well as effective chairing / facilitating of key meetings and workshops
- Relevant professional qualification/accreditation to the Bank’s mandated change, project and programme management methods or demonstrable equivalent experience
- Advanced knowledge of formulating projects plans and executing against these plans and a track record of delivery / implementation in a number of change projects
- Building a clear change plan for our Business and Commercial teams and customers
9
Skills For Senior Manager, Business Ops-svc Delivery Resume
- Detailed understanding and practical application of project and change Management methods and disciplines
- Manage the key contract deliverables and lead the development of any further scopes associated with Contract Amendments
- Preserve and enhance Petrofac’s reputation as the best-in-class service provider to the oil and gas industry
- Ensure that all operations and maintenance activities, for which the contract has responsibility, are planned and conducted efficiently and safely
- Assist the client to achieve maximum productivity with minimal downtime and loss of production
- Highlight and, where possible, engage other resources of the Petrofac organisation to the benefit of the contract
- Monitor performance against contract KPI’s and drive for continuous improvement over all aspects of service
- Prepare and present on agreed contract reports and attend planned Petrofac and Client meetings
10
Skills For Finance IT Business Delivery Manager, VP Resume
- Maximise contract expansion opportunities
- Keeping the bank up to date with the evolution in Business and Commercial processes, making sure change is received positively and our colleagues are confident to continue delivering an amazing customer experience
- Act as change agent by developing and managing the change management plan
- Build an efficient working relationship with all internal and external stakeholders to ensure the delivery of the initiatives and enhancements
- Develop annual Business Delivery Plan for Regional Key Clients, including Accounts Plans
- Support Business Lead for Finacle and related systems, regionally and across all Finacle supported CBG business segments (i.e. Retail/EA, Treasures, TPC, PB)
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