Delivery Operations Resume Sample
Emily Stehr
66124 Brakus Turnpike,
Chicago,
IL
+1 (555) 704 6212
Work Experience
Delivery Operations Specialist
10/2017
-
PRESENT
Phoenix, AZ
- Big data solutions such as Cloudera, MapR and Hortonworks
- Data warehouse such as Teradata, Oracle Exadata, Amazon Redshift, and IBM PureData System for Analytics and Microsoft SQL Server
- NoSQL/In Memory database such as MongoDB, Couchbase and Cassandra
- Business intelligence and analytics solutions such as Tableau, Qlik, Alteryx, SAS and Cognos
- Data integration solutions such as Informatica, Sqoop, Kafka and Flume
- Campaign platform such as PEGA, SAS MA, Knowesis and Unica
- Real-Time decision management/engine such as SAS RTDM, Oracle Real-Time Decisions and Software AG Apama
- Set performance objectives and develop staff’s skills. Develop improvement plans for poor performers and terminate or transfer if unable to perform
- Make decisions on how to handle and negotiate situations, including when drivers are in the customer’s home
Delivery Operations Analyst
07/2014
-
09/2017
Houston, TX
- Responsible for the production of Plots and drawings
- Provides quality control on daily work performed
- Cross train in all areas of operation in the respective site
- Airplane paint Mask, Template, and Stencil
- Coordinate all aspects of the final transaction, including receipt of final payment and ensuring completeness of purchase, financing and registration documents
- Regularly update the CRM system to ensure accurate and timely delivery information is available to management
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
Global Delivery Operations PM Intern
07/2011
-
02/2014
Boston, MA
- Locate and communicate assembly instructions to delivery contractors that are in a customer’s home
- Develop and administer appropriate criteria for the entire delivery notification and coordination processes. Establish requirements for the administrative functions needed to perform the processes
- Ensure that staff perform delivery notification and coordination functions (i.e. researching and tying orders together, advising customers of required payments, updating customer information, contacting customers not contacted by auto-notification system, etc.) in an accurate and timely manner
- Resolve any delivery notification problems that get escalated to the manager level
- Negotiate contract and oversee cost of automated notification system. Seek out opportunities on this process to reduce cost while not increasing staffing
- Review reporting currently in place and make needed improvements
- Responsible for the records and information management at a client site
- Responsible for the smooth processing, sorting, classification and coding of materials for integration into Customer’s Systems
- Responsible for the retrieval and referencing of needed information
Education
Michigan State University
2005 - 2010
Bachelor's Degree in Related Field
Professional Skills
- Strong time management skills with attention to planning and tracking
- Has excellent communications and interpersonal skills
- Strong written (email) communication skills
- Strong written and verbal communication skills, with ability to communicate at the C-Level
- Develop individual associate’s skills, standards and morale through training and coaching
- Extensive negotiation and closing skills
- 3 – 5 years transportation experience or 3+ years of supervisory experience
How to write Delivery Operations Resume
Delivery Operations role is responsible for training, communications, coaching, database, retail, finance, integration, procurement, purchasing, design.
To write great resume for delivery operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Operations Resume
The section contact information is important in your delivery operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Operations Resume
The section work experience is an essential part of your delivery operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Operations resume experience can include:
- A knowledge of offsite commercial print buying (i.e. litho print) would be ideal, including purchasing processes (raising PO's, goods receipting etc)
- Related working experience in a professional services or consulting organization
- Solid understanding of the consulting business model
- Develop experience in a variety of work processes through job-related training, particularly in Managed Print Services and Commercial Print buying
- SWDS Routing and Dispatching experience
- Experience developing and/or executing business and/or technical requirements for software development or SaaS implementations
Education on a Delivery Operations Resume
Make sure to make education a priority on your delivery operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Operations Resume
When listing skills on your delivery operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery operations skills:
- Demonstrated ability to work effectively within a global network and support execution through geographically dispersed organization
- Multitask effectively and get a lot done in a high quality manner
- Is able to communicate effectively with all levels of a VMware and customer organisation
- Effectively communicate via phone, text, and email
- Dispatching and Routing Software Experience
- Adhering to general good housekeeping practices
List of Typical Experience For a Delivery Operations Resume
1
Experience For Delivery Operations Specialist Resume
- Validate that project information matches the agreement with the client
- Be the owner of delivery related data and support the improvement of customer and partner experience
- Provide assessment of new opportunities and their estimated cost, creating input into IT’s Annual Operating Plan
- Ensure data quality in Tesla’s record-keeping systems
- Project planning and management of low risk, desk based or standard pre-packaged projects
- Directly identify and address any issues constraining service in assigned districts
2
Experience For Delivery Operations Analyst Resume
- Become an expert user of all Department Software and train new hires/incoming Delivery Operations Specialists on software enhancements
- Act as an expert when advising customers on non-standard production requirements
- Assist the delivery team with customer walkthroughs and customer facing enquiries
- Is results focused by delivering through the noise
- Work with internal customers and external suppliers worldwide in order to address new and existing needs
- Exposure to meeting targets
- Perform in a high-pressure work environment
3
Experience For Senior Director of IT Infrastructure Delivery Operations Resume
- Passionate about the changes in the personal transportation industry
- Travel to and from Tesla locations up to 10% of the time
- Work across multiple systems
- Fluency in relevant local language and English required
- Consistent record of customer service excellence
- Work cross-functionally with sales, service, logistics, and admin teams
- Coordinate with sales, delivery and order admin to process pre-delivery and delivery documents completely and accurately
- People management of Cork based project coordinators in accordance with Vmware’s systems and processes
- Supervise and manage all aspects of the project coordinators’ work
4
Experience For VP Service Delivery & Operations Resume
- Read, understand and analyze daily, weekly, and monthly operational reports and use these reports to evaluate department’s performance
- Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all around success
- Work independently, detail-oriented, and execution focused in a fast paced environment
- Assist in creation of KPI’s and benchmarks to ensure anticipated project benefits are clarified early and achieved
- Service Delivery - Responsible for managing the successful service delivery for Cognizant’s Healthcare BPS client(s) that have end-to-end Payer Operations and have US-based scope
- Manage all aspects of the vehicle registration process, including import return filing, document generation, oversight of paperwork signing schedule, and coordination of visits to the relevant local government department
5
Experience For Delivery Operations Assistant Manager Resume
- Maintain or exceed the company’s standard for on time delivery & order accuracy
- In partnership with Rambus business units and internal IT functions (Business Applications, Global Service Desk, Security/Compliance, and PMO) drive the selection and timing of infrastructure, engineering, and customer service project or program investments based on the company’s strategic plan, annual operating plan, and available resources
- People and Capability Development – Responsible for developing and managing a strong team to deliver the services to the client. Help build right capabilities within the team to ensure the evolving needs of the program are met consistently
- Ensure accurate record keeping and form generation in compliance with NZ Motor Vehicle Sales Act
- Work cross-functionally with other supporting teams to verify sales orders, contracts, custom and registration documents for accuracy
- Manage all aspects of the registration process for a designated country or region to ensure that vehicles are registered in a timely manner
6
Experience For Delivery & Operations Specialist Resume
- Responsible to register every marketing, press, service loaner, and customer vehicle in a designated country or region, as well as arranging the insurance for Tesla’s own fleet
- Export/Import of second hand vehicles across Europe
- Establish car registrations processes for new markets
- Fluency in English and relevant local language required
- Manage all aspects of the vehicle registration process, including NZTA online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
- Work directly with Finance and Tax teams to ensure respective Delivery center is fully compliant with local tax and finance policy
- Develop fluency with the Golden Tax system and local Tax code, so Fapiaos can be issued for every delivery
- Work with local Delivery team to ensure revenue is recognized on every transaction via daily reports and process improvements
- Self-starter who is goal-oriented and highly motivated
7
Experience For VP Delivery & Operations Resume
- Implement the print procurement and management strategies developed in partnership with the client, ensuring the production of the most cost effective product is achieved
- Manage print projects from concept through delivery to market, and develop production strategies to decrease cost and increase efficiency and quality
- Act as primary source for advice for all print production needs of the client business units
- Manage stock and budget levels
- Manage print production on behalf of the customer
- Deliver agreed SLA measures for customer and Xerox
- Maintain customer satisfaction/ resolve queries
- Develop and manage relevant client relationships
8
Experience For Delivery & Operations Analyst Resume
- Facilitate the overall accurate and quality flow of goods through our facility while meeting or exceeding key delivery and distribution measures with a continuous priority on and an understanding of delivery’s relationship to a successful customer experience
- With emphasis on the first date of delivery, strategize and support processes that promote efficiencies. Improve and enhance the delivery experience based on customer feedback, observations, etc
- Responsible for updating all aspects of the project as process flows and controls allow
- Partner with the Operations team to ensure all resource availability data is reflecting reality
- Review missing information and update system to confirm accurate information
- Ad hoc reporting (Commission, Placement Detail, Roll-Offs)
- Persistence in executing against the vision despite setbacks and challenges
- Is adept at developing personal and professional networks
9
Experience For Director ERP Delivery & Operations Resume
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
- Prepare vehicles for upcoming customer appointments
- Support all financial and operational aspects of the business, care for company assets and safety measures
- Get things done, make things happen
- Responsible for all project closeouts in the system in an accurate and timely manner
- Track all account team member information, statement of work (SOW) duration, rates, and all other information on all resources
- Request For Proposal support
- Update HRIS with placement changes like extensions, closeouts, rates, changes in customer contracts
- Manage resource forecast to make sure backlog is accurate
10
Experience For Director of Technology Delivery Operations Resume
- Maintain positive outlook despite challenges
- Treats others with respect and politeness
- Takes initiative to build relationships
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access and Outlook
- Proficiency in CRM/ATS Systems (Salesforce, Bullhorn/Workday)
- A portion of time is normally spent performing individual tasks relation to the unit or sub-unit. Able to multi-task and perform tasks as necessary to ensure the smooth running of the contract and deliver excellent service to the customer
- An understanding of Xerox tools - XDM/XSM and Equitrac would be highly desirable
List of Typical Skills For a Delivery Operations Resume
1
Skills For Delivery Operations Specialist Resume
- Time management experience working with deadlines
- Proven track record of multidisciplinary delivery (Marketing, Technology, and Operations)
- Track record of building strong relations with partners focused on delivery
- Interest in and solid understanding of our industry and our customers’ business
- Experience working in a high volume ticket queue
- Experience managing teams in an outsourced / operations environment with multilingual teams
- Proven focus on Continuous improvement and adding value to clients
2
Skills For Delivery Operations Analyst Resume
- Experience working in the SaaS industry
- Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures
- Customer facing experience in a business to business environment
- Analytics experience in relevant industries, such as Operations, Fulfillment, Finance or Business Consulting
- Experience working with Telematics and/or Logistics Software
- Able to build strong working relationships internally across North Highland Local Offices, Divisions and Corporate functions
- Contribute ideas toward improving the Tesla delivery experience
- Experience in high-level, C-suite executive service delivery management
3
Skills For Senior Director of IT Infrastructure Delivery Operations Resume
- Work in a consultative manner with clients and build and foster strong internal and external relationships
- Good level of business awareness
- Analytical decision maker with the ability to prioritise and communicate key objectives to achieve organisational goals
- Experience in relevant service delivery environment
- Service Delivery experience in an Operations environment
- Demonstrates ownership and responsibility for what has been committed
- Has a strong project management office background
4
Skills For VP Service Delivery & Operations Resume
- Good in vendor management and client management
- Experience in a customer service based role
- Demonstrated ability to build positive relationships with business partners
- Proven ability to work well with others in a team and build and maintain relationships with external vendors
- Can demonstrate perseverance against adversity
- Collate and consolidate the report on monthly sales performance per sales personnel, per product, per region or office, and per industry
- Conduct all business dealings in a way that creates a superior ownership experience
5
Skills For Delivery Operations Assistant Manager Resume
- Proven ability to work well with others in a team
- Strong command of English required, fluency in French required
- Experience in Operations or Analytics
- Strong analytical capabilities and rigorous study of related disciplines, such as Lean or Six Sigma
- Passionate about operations and customer experience
6
Skills For Delivery & Operations Specialist Resume
- Strong command of English required, fluency in local language required
- Validate new placements integrated over to HRIS from ATS
- Multitask and prioritize and complete projects/tasks successfully and on time
- Significant analytical and process execution experience
- Strong attention to detail and the ability to proactively follow through on tasks and responsibilities without heavy supervision
7
Skills For VP Delivery & Operations Resume
- Good communication around issues and opportunities to get things done, make things happen
- Producing weekly and monthly reporting
- Supporting the Global Delivery Management Operations Manager or Senior Manager with strategic and operational projects from planning to implementation
- Recognizing and taking action when issues require additional consultation or escalation
- Following up if service delivery is not meeting expectations
8
Skills For Delivery & Operations Analyst Resume
- Multitasking in a fast paced dynamic environment
- Varying hours to accommodate other geographies
- Ensuring operations teams are aware of changes and are prepared
- Pulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities
- Removing all obstacles to customer satisfaction and or financial performance
- Communicating across organizational boundaries from engineers through to senior managers
- Looking out for client’s long term interests
- Allocating resources and responsibilities across the team to deliver business results and develop team members
- Ensuring that all equipment used is correctly maintained
9
Skills For Director ERP Delivery & Operations Resume
- Looking out for client's and partner's long term interests
- Building service reports
- Handling all country specific homologation tasks when new type approvals or products are released
- Working, individually or as part of the team, to identify account growth opportunities
- Act as subject matter expert on all requirements for leasing and financing contracts, in order to ensure a quick receipt of funds, following delivery
- Assist in handling important documents related to trade-ins and supporting the remarketing department
- Natural leadership qualities with a focus on problem-solving and achieving team results
10
Skills For Director of Technology Delivery Operations Resume
- Service reporting and sponsoring service delivery meetings
- Commission exceptions monitoring and tracking
- Responsibility for maintaining and developing key client relationships
- Responsibility for assessing and implementing change, strategic directions
- Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
- Manage development environment for delivery tools and ensure intentionality of tooling
- Answer related queries on status and timing
- Responsible for being an expert on all vehicle registration, homologation, and vehicle law topics in a designated country
- Comfortable working in a fast paced and ad hoc environment
List of Typical Responsibilities For a Delivery Operations Resume
1
Responsibilities For Delivery Operations Specialist Resume
- Follows up if service delivery is not meeting expectations
- Removes all obstacles to customer satisfaction and/or performance
- Third party management responsibilities
- Looks out for client's long term interests
- Conduct all business dealings in a professional manner (i.e. communication with internal & external stakeholders, compliance audits)
- Complete all delivery exceptions in a timely manner that meets or exceeds the requested time window
- Maintain and update delivery resources when exceptions occur
- Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers
2
Responsibilities For Delivery Operations Analyst Resume
- Provide driver schedule, customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service
- Review and confirm daily fleet vehicle and employee rosters
- Provide support for multiple districts throughout The America’s Group
- Provide transportation safety expertise to ensure DOT safety compliance for all The America’s Group
- Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites
3
Responsibilities For Senior Director of IT Infrastructure Delivery Operations Resume
- Generally monitor and track driver activity and behaviors, ie. rogue delivery accountability
- Add value to store operations and ensure overall customer satisfaction
- Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials
- Identify and report procedure/policy violations to the appropriate field personnel
- Responsible for communicated metrics in his/her specific areas of responsibility
- Coach Field Partners on Policy & Procedure related to program
4
Responsibilities For VP Service Delivery & Operations Resume
- Work with SWDS Supervisors to achieve department goals
- Passionate, energetic and a collaborative spirit
- Trustworthy, timely, driven work ethic
- Monitor & provision daily inflow of orders from Customer Relationship team
- Be able to maximise team and/or shift productivity through cost effective practices and sound management on;team timekeeping,restricted overtime,keeping waste to an acceptable level and use of people resources in the most effective way
- Maintain discipline in the team/on the shift and implement disciplinary procedures where necessary
- Overall Interpret day to day business objectives and prepare execute operational practices work programs
- Manage and monitor inventory production in various systems, as required
5
Responsibilities For Delivery Operations Assistant Manager Resume
- Prepare and analyze complex reports information and formulate conclusions
- Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement
- Manage all aspects of the vehicle registration process, including dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
- Conduct all business dealings in a professional manner ( i.e. communication with internal & external stakeholders, compliance audits)
- Successful service delivery SLA achievement and high level of customer satisfaction
- Removing all obstacles to customer satisfaction and or financial performance Communicating across organizational boundaries from engineers through to senior managers 3rd party management responsibilities
- Readiness to travel 50% annually within US
6
Responsibilities For Delivery & Operations Specialist Resume
- Progressive leadership experience within a scientific discipline, with 10 or more years within strategic planning in Clinical Trials Management and Operations
- Proactive and eager to go the extra mile for self and client
- Management of large teams (upward of 50 people)
- Multi party management i.e. subcontractors, client, other vendors etc
- Demonstration of ability to meet SLA’s / metrics
- Revenue / financial management
7
Responsibilities For VP Delivery & Operations Resume
- Creativity – focused on cost reduction/ service improvement opportunities
- Work in a process-driven high demand environment
- Manage multiple simultaneous activities across different business activities
- Management of large teams (upward of 40 people)
- Lead governance meetings with senior management client partners
- Collaborating with internal or external stakeholders to resolve data discrepancies and issues, and reviewing process efficiencies and making recommendations for process improvement
8
Responsibilities For Delivery & Operations Analyst Resume
- High quality analysis of all contracts (WO, PCR, PSSA)
- Ensure compliance with published PSO business approval policies
- Support the achievement of quarterly (90 days) Revenue target
- Ensure all contract submitted have been executed successfully
- Data integrity in all internal systems
- Team Oriented with a “can do” attitude
- Is personable and well presented
- Is political/social astuteness aware (read the non-verbal’s)
- Depth in internet & e-commerce service industry & operations
9
Responsibilities For Director ERP Delivery & Operations Resume
- Ad-hoc reports as required by the organization for comparative analysis
- Exceed performance expectations in the area of customer service to meet department and Company goals
- Maintains service quality and SLA attainment
- Work with Accounts Manager to determine essential strategic approaches for sales
- Work with Accounts Manager to determine essential strategic approaches for delivery operations
10
Responsibilities For Director of Technology Delivery Operations Resume
- Identify, simulate the impact and propose creative solutions to increase delivery related conversion rates and delivery revenue
- Define KPIs and develop dashboards and ensure its correct communication to all involved stakeholders
- Participate in multi-disciplinary project teams in order to address new delivery needs and continuous improvement projects
- Able to take responsibility for site / service centre operations in managers absence
- Review client change requests for completeness and accuracy and fill in gaps where needed
- Gain internal approvals dependent upon client contracts and history review
- Action change in Trustwave’s systems and inform relevant support teams
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