Business Office Manager Resume Sample
Kamryn Marvin
68045 Harvey Walks,
Dallas,
TX
+1 (555) 396 6009
Work Experience
Business Office Manager
05/2016
-
PRESENT
Phoenix, AZ
- Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report
- Handles VPs’ office and travel needs (i.e., booking for hotel, air, food, seminar, car rentals, and shuttles). Works with the staff assistants to process all paperwork (application for meeting attendance/travel expense), seminar registration, and check requests associated with the travel process
- Lead business office team to maximize productivity
- Oversee daily operations in accordance with Physician Services Best Practices
- Effectively manage all facets of accounts receivables
- Maintain appropriate internal controls related to business office functions
- Monitor and review net revenue, bad debt, and other financial measures for facilities
Assistant Business Office Manager
12/2013
-
12/2015
Detroit, MI
- Achieve business office financial goals as published monthly, quarterly, and annually
- Ensure completion of requirements listed in the monthly Post Close Review Guide
- Provide accurate and timely financial data as required by the Regional Chief Financial Officer
- Ensure facility specific/corporate policies and procedures are followed appropriately by team members
- Participate in required billing and coding education/training
- Ensure team members achieve established educational requirements
- Maintain legal and regulatory compliance
ASC Business Office Manager
07/2008
-
09/2013
Boston, MA
- Attend regional and divisional BOM meetings
- Effectively interact with all internal and external customers
- Openly support facility efforts to provide exceptional customer service and increase case volume
- Support and adhere to the HCA Code of Conduct, related Ethics and Compliance policies, and HIPAA requirements
- Plan, develop, organize, implement, evaluate and direct the facility’s accounting functions under the supervision of the Administrator
- Review the facility’s accounting policies and procedures periodically, at least annually, and make recommendations to the Administrator
- Interpret the facility’s accounting policies and procedures to employees, residents, family members, visitors, government agencies, etc., as necessary
Education
Everest University - Tampa Campus
2003 - 2008
Bachelor's Degree in Accounting
Professional Skills
- Excellent written and verbal communication skills; strong listening skills
- Solid leadership and relationship/team building skills- prior leadership/supervisor experience
- Strong communication, analytic, and writing skills
- Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages,
- Strong Leadership and Motivational skills and a desire to work in a team based environment and contribute as a team player
- Demonstrates strong understanding of all Center managed care contracts with third party payers including Medicare and Medicaid
- Experience in billing at a skilled nursing facility required
How to write Business Office Manager Resume
Business Office Manager role is responsible for leadership, computer, microsoft, software, english, reporting, suite, medical, organizational, business.
To write great resume for business office manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Office Manager Resume
The section contact information is important in your business office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Office Manager Resume
The section work experience is an essential part of your business office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business office manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Office Manager resume experience can include:
- Develop and maintain written job descriptions and performance evaluations for accounting personnel in accordance with the Americans with Disabilities Act, OSHA, and other pertinent laws and regulations
- Strong computer skills and demonstrated proficiency with MS Office suite of software
- Experience with Medicare billing in a skilled nursing setting required
- Demonstrates strong understanding of all managed care contracts with third party payers including Medicare and Medicaid
- Experience in both Skilled Nursing and Senior Living
- Experience with Texas Medicaid Skilled Nursing Billing required
Education on a Business Office Manager Resume
Make sure to make education a priority on your business office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Office Manager Resume
When listing skills on your business office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business office manager skills:
- Computer experience, Excel, Word, Medical Billing Software and Applications. Good communication skills and phone etiquette
- Excellent organizational skills to prioritize and meet required deadlines
- Demonstrated ability and experience to act proactively and to effectively anticipate and respond to the needs of the team
- Strong planning, organization, meeting planning skills
- Good communication skills and fluency in English for both writing and speaking
- Supervisory experience, computer skills, knowledge of medical terminology and coding
List of Typical Experience For a Business Office Manager Resume
1
Experience For Assistant Business Office Manager Resume
- Excellent communication and organizational skills; able to multitask and prioritize multiple deadlines
- Strong communication skills and ability to work with a variety of backgrounds is required
- Experience in skilled nursing billing required
- Prior supervisor experience in a business office setting
- Communicates effectively with patients, families and staff always using appropriate etiquette
- Collect private pay copayments, room and board, and share of cost, and effectively call patients and responsible parties regarding past due balances
- Communicate effectively with residents and their family members, and at all levels of the organization
- Mathematical skills required to calculate percentages, interest and practical application of account receivables and accounts payable functions
- Effectively communicate with senior management, supervisors, clinical staff
2
Experience For Regional Business Office Manager Resume
- Mathematical skills required to calculate percentages, interest, and practical application of accounts receivable and accounts payable functions
- Extensive experience and involvement in management and with patient financial reporting functions, patient account auditing or public accounting required
- Experience managing bookkeeping staff members
- : Experience with the Medicaid process and billing Medicaid, Medicare and private insurance in the LTC setting
- Previous experience managing staff in a business office setting is REQUIRED
- Medicare, medicaid, 3rd party insurance and private accounts receivable and billing experience required
- Prepares departmental budgets and ensures that the department operates in compliance with allocated funding
- Manage consolidate billing
- Knowledge of state regulations for both acute and skilled nursing facilities
3
Experience For ASC Business Office Manager Resume
- Experience working with all types of third party payers. (HMO, PPO, Medicare/Medicaid, WMC and Liens, etc.)
- : Business office experience in the healthcare setting
- Good knowledge of medical coding principals
- Experience working with all types of third party payers (HMO, PPO, Medicare/Medicaid, etc.)
- Skilled in Microsoft Office products including Excel and Word
- Demonstrates accountability, integrity, professionalism, openness, receptive to change, creativity and innovative thinking
- Medicare and Medicaid experience are Required
- Experience in long term care facility is required
4
Experience For Area Business Office Manager Resume
- Coordinates the efforts of assigned staff, promotes the cost-effective use of personnel, supplies, and equipment
- Organize and prioritize to meet deadlines
- Five years of multi-facility business office experience required
- Medicare billing experience required
- A strong knowledge of billing and general accounts receivable systems is critical
- Strong knowledge of Medicare and insurance reporting and guidelines
5
Experience For IT Business Office Manager Resume
- Experience with supply management and purchasing is desired
- Works closely with the clinical staff to ensure efficient and effective communication and sharing of information
- Review customer records prior to admission to determine client’s up-front responsibility
- 2) Review all Medicaid applications and attached documentation prior to submission
- 6) Monitor census for potential applications prior to payer change
- Experience with Resource Planning tools
6
Experience For Business / Office Manager Resume
- ? Establishes and maintains effective two-way communication to understand the needs and concerns of
- : Payroll experience
- Three years of experience in accounts receivable, collections or similar
- : Accounts payable experience
- Knowledge of business service systems, as well as ability to operate complex computer business applications
- : Accounts Payable experience
- Exhibit excellent customer service and a positive attitude towards patients
- Supervisory/management experience in a healthcare setting
7
Experience For Belfast CSC Business Office Manager Resume
- Medical billing and financial management experience
- Experience in the health care field
- Acting as the billing and ancillary liaison between billing and Continuing Care departments
- Assisting residents with insurance and billing related questions
- Acting as the initial point-of-contact for all accounting related matters
- Maximizing cash flow through efficient Medicare, Medicaid and private ins billing and collection processes
- Billing of all payer sources (Medicare, Medicaid, HMO, Hospice, Private, etc.)
- Managing travel arrangements for Program Directors and Senior Consultant
8
Experience For Credentialing & Business Office Manager Resume
- Evaluating employees' job performance
- Working with senior leadership and stakeholders both within the EMEA region and global CSC Network
- Proofing all accounts and reports to make sure accuracy though out all reports
- Developing financial projections for both total operational direct sales and expenses
- Managing revenue cycle process
- Oversees billing staff by monitoring daily billing, answering questions and ensuring billing practices are followed in a professional manner
- ? Assists in planning, coordinating, and conducting continuing education programs and special in-service training
- Performs typing, faxing, scanning and coping tasks as requested for various staff persons
- Administer the departmental business/operations software systems, including managing, training and evaluating
9
Experience For CSC Business Office Manager Resume
- Knowledge of basic healthcare finance accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles
- Lead and coordinate all aspects of the business office, including supervision of the billing, collecting, and resident trust accounting
- Merchant trend analysis and reporting specific to revenue relating to online sales, over-the-counter sales and monthly reoccurring billing
- Conduct T&O financial planning, forecasting, realization monitoring, and reporting to management
- Actively participates in meeting customer needs and adapting to changing customer needs at all times
- Maintains the patient accounting software system, including updating libraries, updates and new software implementations as necessary
- Assist with cash handling/troubleshooting related to parking pay stations
10
Experience For Floating Business Office Manager Resume
- Manage websites and other marketing/advertising platforms for the BPD training institute courses and special projects
- Ensures that administrative and accounting procedures are carried out according to the SCA Accounting Policies and Procedures Manual
- Oversee the reporting and oversight of the IT Budget processes including invoicing and payments
- Responsible for recruiting staff for the office and providing orientation and training to new employees
- Actively participates in meeting customer needs and adapting to changing customer needs
List of Typical Skills For a Business Office Manager Resume
1
Skills For Assistant Business Office Manager Resume
- Strong analytical skills and the ability to coordinate and prioritize multiple projects required
- Supervisory experience, computer skills, knowledge of medical terminology and billing
- Demonstrated leadership skills and ability to engage and influence employees at all levels
- Strong quantitative and analytical skills and detail-oriented
- : Accounts Payable experience in a skilled nursing facility / long term care setting
- Experience in a billing role of a Skilled Nursing Facility
- Experience with oversight of billing functions for multi-site skilled nursing facilities
- Effectively communicates job performance criteria and expectations and provides ongoing feedback regarding performance
- Demonstrated experience maintaining confidentiality and discretion
2
Skills For Regional Business Office Manager Resume
- Experience in a Skilled Nursing facility required
- Prior experience billing of all payer sources (Medicare, Medicaid, HMO, Hospice, Private, etc.) required
- Focused planning, analysis, administration and communication skills
- Public Speaking and training skills are required
- Skilled Nursing Experience along with Resident Trust Fund and Medical Pending needed
- Demonstrated teamwork and team-building experience
- Demonstrated experience working with CORE (Advantage)
- Demonstrated knowledge and experience with Medicaid, Medicare, cost accounting, cost allocation and/or human-services related programs
3
Skills For ASC Business Office Manager Resume
- Associates or College course work in Finance or HR OR Five (5) years working experience in an office, at least One (1) year experience in a healthcare field
- Timely and effectively resolve pending cases for government payer coverage
- Interact effectively and professionally with all audiences, internal and external to campus
- Demonstrated ability to learn, operate, and teach new software related to facilities operations
- Demonstrated ability to prioritize, meet deadlines, work independently, and manage multiple tasks simultaneously
- Experience in the medical industry (experience with Representative Payee accounts highly desired)
- The ability to function independently, to work effectively with a wide variety of individuals and to maintain the confidentiality of materials and information
- Dynamic leadership skills to help direct, coach and motivate staff
- Advanced use of computer skills with Microsoft Word, Excel, PowerPoint, Visio, Oracle, PeopleSoft and Outlook
4
Skills For Area Business Office Manager Resume
- Timely and effectively integrate all identified company and regional initiatives into department
- Timely and effectively integrate identified best practices into operations
- Supervisory experience, extensive experience in accounts receivable and accounts payable
- Proven experience as an Office manager, Front office manager or Administrative assistant
- Demonstrates ability to supervise, orient, hire, develop, train, coach, evaluate, discipline and terminate business office staff as evidenced by
- Effectively manages workflow to ensure timely completion of daily and special job assignments
- Demonstrates the ability to supervise, orient, hire, develop, train, coach, evaluate, discipline and terminate business office staff as evidenced by
- Supervisory/management experience in progressively more complex roles that include recruiting, supervising, coaching and evaluating staff
- Excel experience is necessary for creating reports, budgeting and analyzing data
5
Skills For IT Business Office Manager Resume
- Experience in financial analysis/accounting /auditing/reporting in Multi-National Corporation
- Strong track record of people management, influencing and mentoring capability
- Demonstrates accountability for ensuring a well-maintained and accommodating facility
- Strong knowledge of Medicare/Medicaid Billing in a Long Term Care setting
- Four to five years related work experience showing progressively increasing responsibility
- Experience in Medicare and Medicaid billing are Required
6
Skills For Business / Office Manager Resume
- Demonstrate competency with all position related software programs including but not limited to Epic
- Demonstrated success working in a high work volume, fast-paced and complex, matrix environment
- Medical terminology knowledge required. Computer experience, Excel, Word, Medical Billing Software and Applications
- Experience with Managed Care, Medicaid/Medicare, and Private billing
- Hands on Medicaid billing experience
- Experience in a healthcare setting
7
Skills For Belfast CSC Business Office Manager Resume
- EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- Demonstrates tact and diplomacy with external and internal customers
- Experience with resource and capacity
- Experience with assisting resident families with billing and insurance inquiries
- Solid working knowledge of accounting office functions, accounts receivable, accounts payable, financial statements, and collections
- Computer experience in Excel, Word, Medical Billing Software and Applications
- Experience supervising others
- Demonstrated working knowledge of Microsoft Office suite, specifically Word, and Excel
8
Skills For Credentialing & Business Office Manager Resume
- Two (2) years supervisor experience in an office setting
- One (1) year experience working with social security, Medicaid and other government assistance programs
- Knowledgeable and able to use MS Office programs, specifically skilled in producing reports with Excel
- Experienced entering data into computer systems
- Health care revenue cycle management experience, preferably in the long-term care industry
- Experience with Medicare and Medicaid processes and regulations
9
Skills For CSC Business Office Manager Resume
- Six (6) years of related (Business Office Management) experience, three (3) of which were spent in a supervisory capacity
- Highly organized with excellent attention to detai
- Experience in accounts receivable and accounts payable
- Four (4) years of office experience
- Experience as Business Office Manager in long-term care
10
Skills For Floating Business Office Manager Resume
- Two years of experience in an office/administrative management position
- Validate and help to maintain PASSR Log on each admission
- Progressive accounting and supervisory experience
- Demonstrated leadership ability to initiate, develop, organize and implement plans and motivate staff
- Experience in a supervisory capacity required
- Insurance Verification for Long Term Care residents prior to Admission
- Demonstrates sound cost containment techniques
List of Typical Responsibilities For a Business Office Manager Resume
1
Responsibilities For Assistant Business Office Manager Resume
- Skilled Nursing Experience Required
- Prior experience billing of all payer sources (Medicare, Medicaid, HMO, Hospice, Private, etc.)
- Effectively determines amount of collection effort to be used in accordance with established regulations
- Previous experience working in a Business Office Management role in long term care is highly desired
- Experience in the full range of academic personnel functions including policy interpretation; merit and promotion; recruitment, selection, and retention
- Medicare/Medicaid billing experience
- Assists in managing and developing an effective Business Office staff
2
Responsibilities For Regional Business Office Manager Resume
- Experience with Medicare, Medicaid, Insurance, and Private processes and regulations
- Active engagement patient experience program
- Administrative support experience
- Critical thinker with strong eye for accuracy
- Previous experience in office work is required
- Manage all other back office processes for accounts payable, payroll, benefits administration, etc. to operate in a timely and accurate manner
3
Responsibilities For ASC Business Office Manager Resume
- Operate with budget for labor and all major expense items
- Medicare and Medicaid experience required
- Business Office Manager experience in Long Term Care (LTC)
- Some collections and accounts receivable A/R experience
- Willing to work in Gainesville
4
Responsibilities For Area Business Office Manager Resume
- Assists in establishing, managing and monitoring safety standards, processes, communications, training and systems for employees
- Manage New demand - opening of hiring requests and approval tracking
- Responsible for collecting and preparing monthly resident statement data for billing
- Responsible for delivering high levels of customer service to the surgery center staff regarding benefits and payroll
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
- Ensure top performance of office staff by providing them adequate coaching and guidance
- Prepare documents and bid construction and renovation projects, adhering to Purchasing regulations
5
Responsibilities For IT Business Office Manager Resume
- Collaborate with purchasing department and purchasing authority to authorize bids for small construction projects
- Advise the Management team on policies and procedures concerning University financial and purchasing standard practices
- Prepare disbursement checks for payment of expenditures approved by Administrator, maintaining and updating daily, the facility’s check register
- Meets with each patient; ensuring that the Patient Financial Meeting process is used at admission and when
- Identify and train AOM and OM candidates for advancement opportunities, including cross training in all positions
- Provides period closing procedure and reports and manages complete AR and billing
6
Responsibilities For Business / Office Manager Resume
- Follows up on outstanding members served receivables and negotiates payment terms with members served and payees for outstanding receivables
- Assists with researching and resolving payer/contract issues
- Assists with end of month closing, weekly projections, monthly operating review, as necessary
- Basic accounting procedures with some accounting background in a medically-related environment
- Participates as a member of the programs management team as an advisor indicating observations, concerns and asking appropriate questions
- Provides period closing procedures and reports and manages complete AR and billing
- Knowledge CPT-9 coding and key medical billing concepts
- Analyze & Report hiring progress status to Senior Leadership team for forecasting
7
Responsibilities For Belfast CSC Business Office Manager Resume
- Responsible for maintaining and updating Managed Care Grids and Implementation Profiles
- Completes on-site implementation of the corrective action plans, training needs and continued monitoring of progress
- Assists residents and family members with billing questions, researches discrepancies and submits corrections to accounting
- Responsible for the preparation and distribution of daily Census reports and accuracy of day-end balancing report
- Ensures timely and accurate filing of all claims to third party payers for reimbursement of patient charges
- Inputs data into computer for insurance authorization and billing purposes
- Participate in the daily stand up meeting with admissions (HCC or HCSD)
- Transmit accurate census information to 3rd party provider vendors for billing
8
Responsibilities For Credentialing & Business Office Manager Resume
- Collaborates with Director of Admissions to ensure insurance information is provided upon admission for purpose of accurate and timely billing
- Maintains and Follows up Medicaid Pending cases with Board of Social Services to obtain payment approval. Medicaid residents are collected in a timely manner
- Provide orientation and training to all staff
- Evaluate employee job performances on an ongoing basis
- Responsible for billing, collections and registration of patients
- Assists with marketing, recruitment and retention of physicians to work at the facility
- Manage relationships with vendors ensuring that all items are invoiced and paid on time
9
Responsibilities For CSC Business Office Manager Resume
- Ensure that results are measured against standards, while making necessary changes along the way
- Review entries to the general and statistical ledgers, to assure accuracy and compliance with established accounting procedures
- Supervise and train personnel involved in accounting, payroll, accounts payable, accounts receivable, resident funds, etc
- Initiate contracts according to bid documents
- Serve as purchasing agent/liaison for FO projects
10
Responsibilities For Floating Business Office Manager Resume
- Manage inventory and materials purchasing for FO
- Establishes and maintains financial files for all residents related to admission, billing, and collection of accounts receivable
- Assist with Medical Assistance Application process and MA Pending UDAs
- Is responsible to assist as a back-up for the timely and accurate completion of payroll and forward to home office for processing
- Create and monitor help desk tickets through internal ticketing system
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