Business Operations Support Resume Sample
Austin Lesch
24810 Haag Port,
Dallas,
TX
+1 (555) 353 8511
Work Experience
Marketing Executive Assistant & Business Operations Support
09/2015
-
PRESENT
Chicago, IL
- Enforce the safety and soundness of HSBC’s reputation by assessing compliance with applicable policies, laws and regulations as outlined in manuals
- Responsible for teams’s full adherence to Group, legal and regulatory requirements and align to Group Functional Instruction Manuals (FIMs)for all policies and procedures
- Provide information to RBWM Leadership team to confirm that effective processes and practices are in force that comply with Bank and regulatory requirements and align with Group FIMs
- Management of a team responsible for
- Enforcement of policies and procedures across all channels
- Issue escalation and exception handling
- Centralized processing of deceased accounts and Estate settlement administration, acting as a source of expertise to branches regarding the activities to be completed, and supporting completion of files by providing related administrative, advisory and coordination services
Business Operations Support
07/2011
-
08/2015
Phoenix, AZ
- Coordination with Head of Regulated Sales Quality & Wealth
- Operations Business Management to improve sales processes and enhance sales quality
- Acting as coordinator of between Global Functions and RBWM, providing leadership, advice, guidance, consultation and direction to ensure operational management processes are in accordance with internal and external standards and guidelines/regulations
- Maintaining and enhancing personal and team’s technical knowledge and skills via strong connectivity with Wealth Development
- In an international telecommunications environment, including experience on a Web based project
- Accountable for security risk management, proactive security support, and security assurance
- Responsible for managing security risks and ensuring that security operational requirements are met or exceeded, as well as driving forward the global security strategic integration programmes
- The key interface from a security leadership perspective with the UKI CIO’s, ensuring adequate budget, resource, and management focus on managing security risks
- Meet with manager to review performance reports from the COE
Business / Operations Support Sp
01/2005
-
03/2011
Detroit, MI
- Expense spend tracking (eg. spare parts) and provide direction where to plan/budget
- Work with project managers to write CB2 and get it approved
- Generate the WBS elements and AUC forms for projects and send to COE
- Capital spend tracking
- Interface between plant and Fixed Asset COE and NASSC Purchasing
- Asset movement (transfers, disposals, moves, etc.) Generate form and send to COE
- Project management - assist leaders track their projects to ensure they don't overspend
- Hold Capital Review Board meetings to get larger projects discussed and approved
- Review projects with project leaders to get them capitalized and placed in service
Education
Wheeling Jesuit University
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent organizational skills and solid judgment in prioritizing and completing
- Demonstrate strong logical and analytical skills
- Bring communication skills along with a strong customer service focus
- Good problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis
- Team players with strong analytical skills and conceptual thinking
- Demonstrate good problem solving skills with a focus on incident resolution and root cause remediation
- Demonstrate good follow up, coordination and efficient time management skills
How to write Business Operations Support Resume
Business Operations Support role is responsible for purchasing, retail, finance, credit, training, database, procurement, security, telecommunications, architecture.
To write great resume for business operations support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Operations Support Resume
The section contact information is important in your business operations support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Operations Support Resume
The section work experience is an essential part of your business operations support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business operations support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business operations support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Operations Support resume experience can include:
- Be able to multi-task and have excellent time management & prioritisation skills
- Strong communication, multitasking, and time management skills
- Demonstrated ability to use technology and online systems effectively, including advanced ability to perform online searches
- Prior work experience in a compliance, audit, or risk related senior role focused on operational controls
- Proficient in Windows computer operating environments with strong knowledge of Microsoft Office suite
- Good working knowledge of COSO framework
Education on a Business Operations Support Resume
Make sure to make education a priority on your business operations support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business operations support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Operations Support Resume
When listing skills on your business operations support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business operations support skills:
- Utilize exceptional customer service skills while exhibiting patience to exceed internal team members’ expectations
- Demonstrate good judgement in determining when to escalate to the Country Controller or Regional Controller on non-compliance issues and policy deviations
- Demonstrates understanding of definitions, rules, and techniques of risk management and Nasdaq’s risk exposure and tolerance
- Build efficiency and effectiveness through up-to-date manual / policies setting
- Experience supporting key business leaders
- Have experience in back office financial services technology including back & middle office platforms
List of Typical Experience For a Business Operations Support Resume
1
Experience For Business Operations Analyst Customer Support Division Resume
- Work well under changing priorities and deadlines with frequent
- Ensure business partner’s written acknowledgement of VIK goods or services is collected timely and recorded into Sales Force
- Experience in an audit, compliance, risk function
- Good business English, both oral and written
- Secure compliance by upholding and following business policies and processes, being the go-to person in reg. to company project governance operation policies
- Prepare documentation for successful invoicing and ensuring securing of revenue
- Support the market controller in helping develop remediation plans to address recurring issues, based on issues identified in country
- Support PS governance processes in collecting and maintaining project status information and secure that project data is compliant with PS policies
- Gather information, obtain feedback, and acquire written documentation during troubleshooting activities and resolution
2
Experience For Business / Operations Support Sp Resume
- Secure compliance with time and expense reporting of PS resources
- Work a flexible schedule, including evenings and weekends, with ability to work occasional overtime as needed
- Work with project leaders to get all fixed assets tagged
- Work order variances - investigate and correct problems with work orders
- Assist the parts crib with placement of capitalized spare parts to ensure the process and costing procedures are followed. Work wiht the parts crib engineers and managers to ensure the correct spare parts are in the crib
- Assists Brazil Controller to advise on policies and procedures in the market
- Collaborates with Local / Regional Controller and Financial Internal Control to monitor deviations from policies and procedures
- Timely self-reporting of all incidents and non-compliance actions; coordinate remediation of issues and compliance-related matters promptly avoiding recurrent deviations
- Assists in the customization and presentation of training sessions for key policies in partnership with local Controllership team other control functions / policy owners
3
Experience For Marketing Executive Assistant & Business Operations Support Resume
- Serve as cross-functional coordinator on VIK and other projects
- Certify in partnership with local Controllership that prepayments are aligned with policy requirements; tracks documentation and project execution to avoid unutilized funds
- Provide a high level of confidence to the Country Controller that all significant key controls and corporate policies and procedures are understood by effectively communicating policy and control processes to key stakeholders
- Interprets a range of policies & procedures and helps meet procedures requirements, standards, processes to assess, report, and remediate operations risk and compliance-related issues
- Interacts with regional and country Controller, Compliance, Sourcing and Legal teams
- Collaborates with regional function leaders (e.g., Sales, Acceptance, Product, Marketing, Finance and Corporate Services)
- Collaborates with LAC Financial Internal Control team in the implementation of the continuous control monitoring program in the market
- Collaborates with Operations Support groups in Mexico and GLAC to understand business trends and issues identified in these countries
4
Experience For Senior Manager Business Standard & Operations Support Resume
- Certified Internal Auditor, CPA or MBA highly desired
- Financial services or payments industry
- Good communication, interpersonal and influencing skills and ability to work effectively in a matrix management structure in a complex and diverse, international and multi-cultural environment
- Be self motivated, and the ability to work well both independently and as part of a wider team
- Be fluent in both spoken and written English
5
Experience For Loan & Specialty Operations Business Support Manager Resume
- Perform well under pressure and provide timely and accurate solutions to systems problems
- Be super user on B20 & Workday & BAIT for location / country
- Train and develop the teams to fully utilise all functions available
- Be champion for the UEP team for location / country
- Be first line of contact for business & CW Finance for location / country
- Takes focus on specific areas of Business Operations for a platform
6
Experience For Manager of Business Technical Analysis & Operations Support Resume
- Develops plans to improve quality on a group of applications of a platform
- Ensures platform procedures interact with other related systems
- Researches new methodologies to improve Business Operations
- Meet business operations SLAs through timely execution and metrics
- Provide technical information security advice and guidance
- Maintenance of relevant polices to ensure they are up to date and understood
7
Experience For Team Lead-business Standards & Operations Support Resume
- Meeting Coordination for the Dell Financial Services (DFS) ANZ Management Team. All management meetings, Ops Reviews, Quarterly Business Reviews (QBR), Board meetings
- Coordination of Sales QBR’s – travel, meeting room booking etc
- Coordination of Executive trips to Sydney
- Travel and Expenses for Country Manager
- Work autonomously and without direction
- Provides operational risk support, by coordinating the execution of Manager’s Control Assessment (MCA) and the execution of Corrective Action Plans (CAPs)
- Is a key point of customer contact and delivers superior customer service
- Support for PSA (Professional Services Automation) system tasks: setting up new projects, new resources, checking & correcting all projects financials, reporting on project / customer financials, projects budget management, resource billing rate management, projects setup, resource task assignments
- Generate PSA & IDW (Business Objects) reports on request from Project Managers and proactively to secure compliance and data accuracy
8
Experience For E-payment Service Production Support Business Operations Analyst Resume
- Maintain PS Archive of customer contracts and projects, bid review documentation, and other written materials needed
- Support PS financial review process
- Provide general business operations support to Project Managers
- Document gaps in availability of documented processes and policies
- Be highly customer focused and adapt to different personality types/communication styles
- Identify internal team members’ needs, clarify information and requests, and provide recommended solutions
9
Experience For Operations Support Business Analyst Resume
- Implement the Group compliance policy locally by containing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators
- Adaptable, adjusts to multiple demands, shifting priorities, ambiguity, rapid change
- To implement the Group compliance policy locally by containing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators
- Provide highly proficient support to all team members via telephone, support tickets, email, and online chat
- Creating awareness and enforcing compliance with RBWM operational manuals, procedures and policies to ensure full adherence to Group, legal and regulatory requirements across all RBWM distribution channels
- Providing coaching and support to branch network sales and support staff to assist in product knowledge, policies and process. The role holder works closely with Head of Wealth Development and National Head of Network and Heads of Network across the country
- Act as primary liaison with Global Functions on operational-related business initiatives
- Coordination with Head of Regulated Sales Quality & Wealth Operations Business Management to improve sales processes and enhance sales quality
- Ensure the safety and soundness of HSBC reputation by monitoring the effectiveness and efficiency of business standards and operations across the distribution channels
10
Experience For Procurement Business Operations Support for Eastern Europe Resume
- Provide strong leadership and oversight to develop relationship management of assigned channels/business units through effective communication, streamlined process monitoring, development plans
- Provide guidance to assigned functions/channels relating to established internal and external operating standards and government regulations; ensuring requirements are met and act as contact point as it relates to operational changes, system upgrades and new initiatives
- Partnership with Global Functions and business units to guide and coach utilization of available tools including central processing capabilities (both domestic and global), applications, procedures and related technology for assigned business units/channels
- Dissemination of timely and effective communication and information through appropriate channels to ensure positive impact for the program
- Effective stakeholder management across local/global functions and multiple regions and business areas of HSBC
- Provide guidance and input to implementation training plans for new systems, procedures and process changes to ensure functions are prepared
List of Typical Skills For a Business Operations Support Resume
1
Skills For Business Operations Analyst Customer Support Division Resume
- Create effective and timely feedback loop to ensure observations are leveraged to create more targeted support and training
- Have experience in fast paced working environments
- Provides recommendations to the Regional Controller and to the Country Manager on creating a strong compliance culture
- Result-oriented personality with a strong customer-service mind-set
- Builds effective relationships, and inspires staff to achieve excellence in the daily administrative operations of Case Management
- Good understanding of security architecture principles and processes
- Demonstrates the ability to identify critical data connections and patterns and to conduct in-depth analysis to reach logical conclusions
- Experience in application development lifecycles and how it integrates with operations
- Demonstrate ITIL best practices
2
Skills For Business / Operations Support Sp Resume
- Manage large amounts of inbound and outbound communications in a timely and effective manner
- Have experience in the finance industry or similar high-demand IT operation models
- Have a strong appreciation of key business drivers and the importance of a successful business/IT relationship
- Previous Experience supporting executive teams
- High level of organisational capability with strong attention to detail
3
Skills For Marketing Executive Assistant & Business Operations Support Resume
- Identifying trending concerns or process gaps within Wealth and Retail businesses, and supporting corrective action
- Participating in testing new system changes as and when required
- Developing relationships across distribution channels to enhance efficiencies and manage risk
- Marketing – Issue Win Wires, case studies and contact point for any global marketing initiatives
- Meeting content coordination. Ensure all review decks and board papers submitted and consistent
4
Skills For Senior Manager Business Standard & Operations Support Resume
- Perform routine tasks such as resetting passwords, responding to support tickets, provide remote screen sharing assistance, etc
- Timely reporting of all incidents; support compliance-related training and associated record-keeping
- Develops timing estimates for basic projects based on limited understanding of customers’ business needs and time constraints
- Close monitoring of market and competitive conditions, making changes in response to conditions
- Provide troubleshooting and problem solving assistance to resolve issues promptly
- Responsible for the tracking of equipment stored for later use, and the placement of spare or excess parts from assets being destroyed in the parts crib
5
Skills For Loan & Specialty Operations Business Support Manager Resume
- Operational expense tracking and reporting
- Assist in the monitoring of merchandising products inventory
- Internet browsing and ability to quick search for data from various sources
- Knowledge of Basic Internet applications and technology including Voice of Internet Protocol (VoIP)
- Knowledge of Basic PSTN provisioning and operations
6
Skills For Manager of Business Technical Analysis & Operations Support Resume
- Knowledge of billing system and customer operations is extremely important
- Manage and co-ordinate central communication and reporting on behalf of ORCS Team
- Prepare briefs and attend a wide variety of meetings to ensure that function is kept abreast of the ever changing business landscape
- Verifies assumptions and information before accepting them, is able to reviews others work and provide constructive feedback
- Communicates in a clear and respectful manner and is able to produce in-depth written material which uses correct grammar, spelling and punctuation
- Technical Knowledge: Performs advanced technical tasks, using tools such as Excel or SQL. Has advanced familiarity with internal technology systems
- Java-JEE development including Java Web Applications
- SQL, PL/SQL for Oracle 11g - Oracle/SQL query building
- Owner of assigned Retail Banking and Wealth Management (RBWM) policies and manuals
7
Skills For Team Lead-business Standards & Operations Support Resume
- Possess an understanding of financial products, particularly those used by the Commodity & Financial Markets Group (CFM)
- Responsible for coordinating with one or more groups to ensure platform goals are met
- Conduct data analysis [custom reporting] on behalf of customer or business requests
- Work as part of a team supporting Data Loss Prevention (DLP) initiatives and activity
- Build policy, conduct testing and gap analysis within the Symantec DLP tool
- Provide advice, guidance, training, and awareness activities
- Provide management information to stakeholders to ensure that they have the correct information for decision making
- Work with the relevant internal teams to ensure that monitoring is in place to check the security of our networks and systems
8
Skills For E-payment Service Production Support Business Operations Analyst Resume
- Partner with CCM team in the monitoring of VIK transactions to ensure proper approvals and documentation required
- Assist FIC team in the execution of the continuous control monitoring program in the market
- Support Controllership and Compliance related training initiatives and programs
- Work for multiple supervisors and multiple projects and coordination with such leads
- Accepts feedback on the impact of one’s own personal work style on others
- Demonstrates basic understanding of the business and challenges within assigned customer account and learns how to evaluate IT solutions from the business’ perspective
- Maintain working knowledge of Sun’s key systems, processes, and people to assist with supporting team member inquiries
- Utilizes basic understanding of the customer’s processes and activities to help identify technology solutions
- Deliver information and share resources with team members requiring assistance in a manner which empowers them to seek resources independently
9
Skills For Operations Support Business Analyst Resume
- Can solve problems creatively
- Can accurately enter data into multiple systems with and acute attention to detail
- Handle irate customers in potentially difficult situations
- Participate and facilitate TSYS forums for BMO participants to represent BMO’s interests and to ensure TSYS solutions meet BMO’s expectations wherever possible
- Manage the annual budget ensuring all budget management processes are rigorously enforced
- All budgetary spend to be reported, on a monthly basis, to the MD CSOC and the Team leads as required
10
Skills For Procurement Business Operations Support for Eastern Europe Resume
- Provide detailed and complex management information reporting. All metrics created are to be reported on a weekly basis. In addition to current MI modelling, design and identify new MI opportunities to better showcase output
- Embraces change. Creates an environment that encourages creativity, independence, and willingness to change in Case Management team members
- Consistently applies HealthPartners organizational and department values (missions/vision/initiatives), values and continuous quality improvement principles in relationships, daily work, and program supervision
- Identifies and provides recommendations to Senior Managers to help improve workflow, productivity, and to enhance customer service
- Owner of assigned RBWM policies and manuals
List of Typical Responsibilities For a Business Operations Support Resume
1
Responsibilities For Business Operations Analyst Customer Support Division Resume
- Knowledge of IS governance processes and practices, including ISMS monitoring and control frameworks such as, ISO, ISF and COBIT, their relationships to other frameworks and their application within a financial services environment or other highly regulated industry
- Technical skills & Education
- Bourne, Korn, TC scripting
- Uses some interpretation of guidelines and procedures to deal with exceptions and make straightforward decisions which have minor consequence of error
- Successful track record in business operations activities
- JBoss administration & Network architecture
2
Responsibilities For Business / Operations Support Sp Resume
- Translate and execute business requirements
- Webservice protocalls SOAP/SAML/XML
- Syncsort, nawk, awk, perl
- Ensures professional standards of business conduct, consistent with HSBC’s reputation
- Responsible for the development , documentation, maintenance, support and oversight of procedures and policies for RBWM to ensure business standards are controlled and managed so that business objectives are achieved
- Provide support and coaching to the network to ensure the quality of sales, sales process and product knowledge are in line with the required global standards
- Work with the Heads of Network to ensure the implementation of a global standard operations framework
- Develop and implement a framework to assess whether RBWM functional areas’ operations are aligned with HBCA strategies and ensure business units within RBWM comply with internal and external guidelines, policies and regulations and are aligned to Group Functional Instruction Manuals (FIMs)
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