Business Program Manager Resume Sample
Keegan Weber
55215 Jazmyn Viaduct,
Phoenix,
AZ
+1 (555) 435 9580
Work Experience
Business Program Manager
07/2017
-
PRESENT
Detroit, MI
- Defining & articulating a balanced rhythm of the business (ROB) for MSCIT’s Plan value-stream, integrated with key internal platform partners (ERP platforms & Integration platforms teams)
- Designing, communicating, implementing, & managing an effective prioritization process to remove turbulence in our demand intake approach and create clarity on what we are working on and why
- Developing a mechanism and approach for clearly articulating program delivery progress, and creating repeatable & predictable focus & rigor on complex risk & issue management that de-risks program delivery
- Making all work visible for a 40+ person global team, and how the work contributes to our jointly-defined (with our supply chain operations partners) business strategies
- Developing a mechanism and approach for integrating disparate capability & feature roadmaps into a single integrated view, for purpose of creating cross-organizational clarity of forward-looking plans
- Designing, communicating, implementing, & managing a measurable, balanced scorecard to show achievement and progress towards the strategic vision, and highlight opportunities & challenges to be prioritized in the roadmap
- Leaders in IC innovation (through understanding Microsoft business strategy and proactive identification of IC levers) that enable Microsoft Transformation
Senior Principal Business Program Manager
08/2012
-
03/2017
San Francisco, CA
- Embrace and lead end to end functional thinking to deliver High ROI Plans (plans that enable transformation with smart risks/high quality/inspire participant action/deliver within cost parameters)
- Drive continuous improvement in stakeholder (segment “voice”/Sales leadership/WWIC functional team) engagement; in plan effectiveness and participant experiences
- Thought leadership in the transformation of WWIC organization as we pivot to a business / segment oriented & participant experience focused delivery model
- Represent MSCIT with key internal business partners for Universal Stores Team & Microsoft Stores, to drive high-quality, reliable systems automation improvements that improve the customer experience, and drive increases in on-time/in-full shipment metric for Microsoft devices
- Evaluate existing order management & fulfillment/logistics processes and identify efficiency opportunities and improvements through the use of automation
- Manage a predictable rhythm for communicating work priorities, progress, and money spent, aligned to roadmap and financials management processes
- Work with a myriad of partner teams on the design and deployment of complex order management & fulfillment solutions that drive exceptional end-to-end customer experiences
- Review and approve system designs and measure/monitor business value attainment, post-implementation
Business Program Manager Fdops
04/2009
-
07/2012
Boston, MA
- Partner with business operations teams to identify emerging industry trends and related technologies, and evaluate/influence business capability roadmaps
- Build & maintain system capability roadmaps to drive forward-looking strategic systems investments
- Process Development: Planning, proposing, and leading experiments to produce timely and accurate analyses used to drive design, development, and supply chain decisions
- Systems Development: Execution of work plans to land high-value systems improvements that drive quality and scale of multiple order management platforms & integration methods
- Systems Health: Accountability for investment in telemetry and monitoring solutions, overseeing regular systems health reviews, to drive corrective actions and influence necessary systems investments (e.g. live site review)
- Create and define, then iterate, on the roadmap for process, tools, & technology that optimizes the end-to-end supply chain, with world-class order management solutions for all premium Windows devices & accessories
- Manage business priorities and strategic investments against a continually updated plan of record that drives progress towards world-class lean/flexible globally connected customer experiences
Education
Carlos Albizu University - Miami Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong analytical and problem-solving skills as well as effective written and oral communications skills
- Advanced databased and analysis technology skills are a key differentiator. Strong communication and partnership skills
- Outstanding problem solving/troubleshooting skills and leadership skills
- Demonstrated excellent analytical, problem solving and decision-making skills
- Interest, skills and demonstrated experience in doing independent, ad-hoc analysis to find trends, patterns and business insights
- Very strong team player with excellent interpersonal skills and the ability to train trainers and / or train delivery staff
- Demonstrated team building, budgeting, presentation skills
How to write Business Program Manager Resume
Business Program Manager role is responsible for collaboration, business, analytical, interpersonal, organizational, drive, strategic, leadership, executive, communications.
To write great resume for business program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Program Manager Resume
The section contact information is important in your business program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Program Manager Resume
The section work experience is an essential part of your business program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Program Manager resume experience can include:
- Excellent business analysis experience, effective communication skills and experience developing reporting on a stable data platform
- Excellent communication skills and interpersonal skills (including networking, influencing, negotiation, and conflict resolution)
- Strong Project management skills, influencing skills and ability to Train the team on an ongoing basis
- Outstanding leadership, facilitation and problem-solving skills. Ability to effectively collaborate and influence at all levels of the organization
- Strong verbal and written communication skills (including experience reviewing results with senior management)
- Demonstrated skill set for ad hoc analysis, and understanding complex data environments. Fundamental data querying & data integration skills
Education on a Business Program Manager Resume
Make sure to make education a priority on your business program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Program Manager Resume
When listing skills on your business program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business program manager skills:
- Exceptional social skills and the proven ability to communicate effectively; this includes written and verbal communications as well as visualizations
- Excellent verbal and written communication skills that project a strong executive presence and customer focus
- Has strong written and verbal communication skills, with a proven ability to develop tight collaborative relationships
- Experience with content development with strong written communication skills
- Strong communication and influencing skills - person needs to be able to root cause issues and drive efficient and effective corrective actions
- Mature individual with very good interpersonal skills and good team spirit
List of Typical Experience For a Business Program Manager Resume
1
Experience For Senior Principal Business Program Manager Resume
- Strong organization skills with proven track record in successfully organizing/running activities or events
- Outstanding cross-group collaboration skills and experience working in a matrixed environment
- Excellent English and Mandarin skills, both in speaking and writing
- Exceptional customer experience judgment, creative problem solving skills combined with business curiosity, and a strategic viewpoint
- Strong interpersonal and partnering skills that enables successful collaboration
- Demonstrate clear, concise verbal and written communication skills in meetings, facilitated sessions, and presentations
2
Experience For Business / Program Manager Resume
- Strong entrepreneurial skills and drive to develop this role
- Solid project/ program management skills
- Solid customer service/communication skills (written and verbal)
- Outstanding interpersonal skills, providing leadership by example, and an inspiring vision for driving future in a matrix environment
- Influencing stakeholders to achieve impact through collaboration, presence and persuasive communication skills
3
Experience For Business Program Manager Fdops Resume
- Experience developing cross-group relationships and driving alignment through effective collaboration in a large, complex enterprise environment
- Proven ability to lead effective meetings, including communicating complex concepts in an easy-to-understand manner
- Strong delivery management experience with a history of managing complex engagements and Services in diverse customer, contracting and Industry scenarios
- Working experience, 5 years of sales, sales operations, or marketing experience
- Demonstrates strong understanding of project management methodology, collaborates with management to implement project management infrastructure
- Experience as a product manager, marketer, or consultant with relevant service offering experience
- Strong ability to multi-task and manage multiple projects simultaneously with experience meeting tight deadlines
- Teach and mentor new hires and junior colleagues, helping them learn new skills and methodologies
- Experience in analysis or finance in support of sales or marketing or proven capability in the space
4
Experience For DBE / Small Business Program Manager Resume
- Elicitation and information seeking skills
- Influential skills without direct management needed to efficiently build partnerships throughout a complex business structure
- Critical thinking skills with the ability to take sizable problems and break them into small manageable pieces
- Advanced verbal, written and visual communication skills, with proficiency in Keynote and Photoshop required
- Provide day-to-day SME support across time zones where problems cannot be effectively resolved within the BPO partnership
- Confidence - Acts confidently in uncertain circumstances; works effectively in ambiguous situations, ability to engage stakeholders up to GM level
5
Experience For Business Program Manager, Schoolfood Resume
- Driving effective communication themes and landing vehicles for enabling change
- Determining, tracking, prioritizing, resolving risks and issues
- Experience building and leading managed services or other business process outsourcing agreement
- Experience using and/or implementing complex business intelligence and reporting capabilities
- Capable of thinking and acting independently while working in a team environment, and demonstrated ability to foster a positive work environment
- Technical and ongoing experience working with technical engineering teams
- Lead project contingency planning through risk identification, prioritization and response planning
6
Experience For VP Digital Business / Program Manager Resume
- Experience in channel marketing, category management and/or product marketing
- Experience interacting with and presenting both strategy and business results to senior executives
- Past experience creating adult learning courses
- 7) Professional experience executing consumer marketing with a combination of mobile, online and digital products
- Business experience; self-motivated, confident working at an executive level and comfortable working in a matrixed organization
7
Experience For Board Solutions Business & Program Manager Resume
- Experience developing and managing programs built to scale
- Experience designing and maintaining research protocols (IRB)
- Experience presenting and communicating at an executive level
- Business consulting experience; confident working at a senior executive level and who thrives in a highly matrixed and connected organization
- Experience supporting IT services and scenarios integrating software or hardware and/or video solutions
- Proven track record of driving strategy and influencing senior leaders
- Experience resourcing and leading project vTeam
- Drive success metrics, feedback loops, and reporting to ensure the experiences are landing with customers in support of our advocacy and sales velocity goals
- Demonstrated success in influencing others including for conflict resolution
8
Experience For Business Program Manager, Privacy Resume
- Strong executive presence and customer focus, driving customer satisfaction while balancing short and long-term solutions
- Experience working in the Retail, Manufacturing, Government, Financial Services, Education, or Health industry
- Previous experience with Microsoft Volume Licensing Programs and Offers
- Business Analyst experience leading infrastructure implementations, systems integration, or application development
- Experience working with vendors/partners to deliver projects
9
Experience For Business Program Manager, Marketing Services Resume
- Consumer marketing or sales experience
- Drive prioritization of the top CPE issues and risks facing the company
- Past experience collaborating with data science teams to develop enterprise-scale predictive solutions
- Experience working on large, cross-organization software projects
- Experience working in Senior Information Technology role(s) with Microsoft client and server technologies
- Field role engagement models: ensuring clarity for each role about how they operate with other roles
- Results driven with strong customer orientation/influence combined with ability to drive follow through execution in an ever-changing environment
- Experience with mobile and web programming languages
- Experience creating architecture for systems and data storage, ETL
10
Experience For Business Program Manager M&O Resume
- Experience in customer analytics and VOC methods, preferably in sales, services, consulting, and/or technology environment
- Good level technical understanding
- Experience working with researchers, economists, and analysts
- Experience leading cross-functional teams
- Strong understanding of research methods, insights development, competitive assessment and financial analysis
- Experience with Marketing, communications and stakeholder management
List of Typical Skills For a Business Program Manager Resume
1
Skills For Senior Principal Business Program Manager Resume
- Outstanding cross-group collaboration skills with proven ability to work across organizations to design solutions, build consensus, and drive implementation
- Demonstrated ability working in a fast-paced environment, and previous experience successfully managing multiple competing priorities
- Extremely strong written and verbal communication skills, including facility developing and delivering communications across the Microsoft Office suite
- Experience developing and managing programs built to scale Skills & Knowledge
- Strong communication skills including confidence in public speaking to audiences of all sizes
- Effective communication, keenness to detail, analytical skills and problem-solving abilities
2
Skills For Business / Program Manager Resume
- Strong project management skills and ability to lead multiple high-profile contract negotiations and/or projects of varying timelines simultaneously
- Proven project management and collaboration skills working across multiple internal and external teams
- Effective communication skills for day to day work and for representing Microsoft externally
- Has excellent analytical problem-solving skills
- An understanding of how partner channels work, and how we can influence and impact their experience with Surface effectively
3
Skills For Business Program Manager Fdops Resume
- Analytical and problem-solving skills, experience to large-scale systems
- Experience using project management skills
- Strong communication and influencing skills - person needs to be able to manage the partner BPO delivery and expectations
- Good program delivery skills encompassing
- Highly collaborative with strong networking skills
4
Skills For DBE / Small Business Program Manager Resume
- Outstanding relationship management, negotiation, and collaborating/influencing skills in dealing with all levels and through various communications
- Planning, organizing, decision-making & communication skills
- Understanding of how to get things done through influence by leveraging your extensive interpersonal and collaboration skills
- Consulting skills, ability to elaborate ideas, explain technical concepts in simple way, convey technical visions to business people
- Defining ways to most effectively tell and communicate the security posture at Microsoft to our Executive and the Board of Directors
- Software engineering experience or equivalent experience working with software engineering teams and processes is recommended
- Experience in customer and partner-facing roles and have demonstrated success in leading discussions with executives and senior technical decision makers
5
Skills For Business Program Manager, Schoolfood Resume
- Critical out-of-the-box thinking and problem-solving skills
- A dedication to great user experiences with a strong understanding of the user mindset
- Experience as a product manager or consultant with relevant service offering experience
- Prior experience with a major consulting firm or large corporation (e.g., Accenture, Deloitte…)
- Proven experience building relationships across different groups. Stakeholder management in the field but also within Area
- Proven experience in driving requirements, deliverables from a very diverse, complex matrixed environment
- Proven experience building relationships across different groups
6
Skills For VP Digital Business / Program Manager Resume
- Establish and refresh marketing budget priorities, processes, and accountabilities against overall OEM division priorities
- Deep experience defining business process and users experiences on a CRM platform
- Leadership and team motivation skills, decision making
- Proven experience writing business and user requirements in support of business project scope
- In a consulting environment with strong project management and operations experience
- History of driving operational discipline as well as innovation Skills & Knowledge
- Business experience with project/program management experience
- Building & Coaching Effective Teams
7
Skills For Board Solutions Business & Program Manager Resume
- Developing and mentoring experience
- Marketing Communications- experience in either marketing communications or campaign/content development
- Defining the group’s core priorities and related scorecards
- Working with the team to refine our meeting cadence to improve the effectiveness of our communications strategy
- Experience managing complex projects and leading virtual teams while creating and driving energy and clarity of mission
- Experience building operational processes from scratch and/or evolving or overhauling existing processes
- Extensive understanding of 403b recordkeeping with working experience in that business model
- Experience using and/or implementing complex business intelligence and reporting capabilities
- Experience in strategic or business planning, Marketing related Finance, or Revenue-side financial planning
8
Skills For Business Program Manager, Privacy Resume
- Experience generating business documentation such as identifying personas, defining scenarios, narratives, and process flows
- Related experience in recruiting, onboarding and training or program management of end to end program
- Manage vendor resources to help with planning, operationalizing and executing updates to the readiness experience and content
- Experience performing business analysis using data mining and analysis tools
- Experience bridging initiatives and building story arcs that communicate how we are making the company more secure
- Experience building and deploying or overseeing clinical IT solutions at academic medical institutions
- Experience in building and running marketing platforms and content for business audience
- Demonstrated success creating and executing innovation strategies, resulting in new products, services or business models
- Operational experience in negotiating, developing and managing BPO contracts ideally on an international basis
9
Skills For Business Program Manager, Marketing Services Resume
- Experience project managing and leading during the implementation of new tools and processes (e.g. CRM systems,
- Experience with monitoring, self-healing & managing device solutions
- Proven capability of synthesizing feedback and lessons learned in a concise manner using both data and specific examples to evolve demos and scenarios
- Solid understanding of business intelligence and data warehousing principles and approaches
- Experience coordinating with many groups to successfully implement customer and partner impacting changes
- Experience in partnering with or supporting senior level executive(s) or broad business division
- Knowledge on cloud platforms technologies, with a solid understanding of the Microsoft ecosystem as it pertains to cloud computing solutions
- Experience in executing staffing functions within a services organization
- Experience using or configuring Customer Relationship Manager systems (Salesforce, Dynamics)
10
Skills For Business Program Manager M&O Resume
- Experience in the development of and tracking to workback schedules, status tracking and communication across multiple simultaneous projects
- Experience in marketing roles with focus on digital marketing and/or content
- Strong track record developing and leading technical market strategies
- Experienced in leading and landing complex programs worldwide
- Experience in channel marketing, category management and/or product marketing
List of Typical Responsibilities For a Business Program Manager Resume
1
Responsibilities For Senior Principal Business Program Manager Resume
- Outstanding cross group collaboration skills and experience working in a matrix environment
- Proven skills in written and verbal communications; project management; business, systems, and process analysis
- Excellent communication, inter-personal, and cross-group collaboration skills
- Advanced analytical skillset and experience with data infrastructure, VSO, SQL, SPSS, etc
- Strong data analysis skills (quantitative and qualitative)
- Strong communication skills with the ability to present to and influence v-team
- Outstanding technical problem-solving skills and a passion to solve hard problems building business + technology solutions
- Influencing for Impact - Communicates and networks effectively
2
Responsibilities For Business / Program Manager Resume
- Product marketing, campaign marketing, and/or sales management or training experience 7+ years experience in a support or services related role
- Cloud-based tooling and workflow experience at scale, along with underlying data validations. Familiarity with Azure and Azure Data Lake technology stack
- Effectively solve business and industry needs by working with external partners, including with significant network providers and internal stakeholders
- Real world experience driving customer engagement and business results through effective social media campaigns, initiatives, and contests
- Organizational and coordination skills along with multi-tasking capabilities to get-things-done in a fast-paced environment
3
Responsibilities For Business Program Manager Fdops Resume
- Field, partner, or sales experience or experience with business planning, program or product management
- Experience leading creative teams (client and/or agency side) with proven business impact
- Business experience with proven internet/intranet site management capability
- Partner with other capability leads to effectively align processes, readiness, and business outcomes
- 2) Quantitative analysis skills and qualitative judgment to make decisions and support business cases
- Detailed oriented, broad technical and analytical skills
- Possess Power BI and advanced Excel skills
- Experienced in creating adoption and landing plans, driving for clear roadmaps, UAT and readiness/feedback
4
Responsibilities For DBE / Small Business Program Manager Resume
- Work experience involving software/cloud licensing, pricing, operations and/or business analysis
- Experience with reviewing and managing contracts, agreements, terms and conditions in a professional setting required
- Strong analytical and problem-solving ability especially using data/insights to zero in on problem statements and solving them
- Demonstrated passion and understanding of B2B marketing trends in predictive analytics
- Experience in project management or working in cross-functional programs, ideally including external and internal stakeholders
- Provides information for leadership by preparing short-term and long-term sales technology effectiveness reports and analyses; answering questions and requests
5
Responsibilities For Business Program Manager, Schoolfood Resume
- Experience leading and executing programs and projects in a complex environment
- Make long term recommendations for improving customer’s billing experience
- Work with recruitment team to drive hiring and ensure optimum hiring process aligned to Business priorities and criteria
- Drive the creation of pioneering quality customer experiences, working closely with our Mixed Reality delivery teams and the product group
- High technology sales, marketing, or business development experience including
- Experience in building business relationships and partnership; working with internal or external stakeholders
- Hands on experience using SQL BI Tools, PowerBI, and Excel
- Project management experience in a consulting, operations and/or IT-related capacity
- Confident in ensuring user experience is paramount (to drive adoption)
6
Responsibilities For VP Digital Business / Program Manager Resume
- Be responsible for ensuring CDS and Microsoft stakeholder requirements are reflected in CDS tools and experiences
- Develop and maintain strong working relationships with client representatives and key decision makers
- Mobilize and lead virtual global teams to create highly effective partnerships and manage schedule/deliverables by tracking cross-functional issues and risk
- Professional experience working in cross-disciplinary global teams
- Ensure budget, resourcing and leadership team capacity is aligned to top business priorities
- Experience delivering complex projects within budget and scope
7
Responsibilities For Board Solutions Business & Program Manager Resume
- Engage Sales Excellence, Segment leaders, and Field to capture feedback and ensure we are optimizing the seller experience on MSX
- Experience in marketing or business
- Related experience working with the field teams and directly with customers
- Experience in each of the following
- Proven track record in driving for results with appropriate urgency, grit and positivity
- Passion for ensuring strong adoption that makes a difference to the field and the business
8
Responsibilities For Business Program Manager, Privacy Resume
- Consulting management experience
- Experience managing complex projects with external customers
- Experience managing “end-to-end” devices services
- Inherently curious and demonstrates solution-oriented problem solving
- High customer empathy and a passion for creating great customer experiences
- Nimble and willing to adapt to a fluid fast paced environment that forces regular adjustment of priorities based on unanticipated events and new information
- Relevant business or consulting experience
- Privacy or related legal regulatory compliance experience in, or supporting, a large enterprise
- IT industry experience including either people management, business management or program or project management
9
Responsibilities For Business Program Manager, Marketing Services Resume
- Experience collaborating with multiple teams in remote locations in order to drive initiatives on time, within budget
- Strong Microsoft Office knowledge including Excel and MS Access
- User-experience geek, enjoy working with new tools, and be a self-motivated learner
- Strong focus on change management principles to inform and influence change, leading to usage and successful adoption of the change
- Highly analytical and experience with data driven decision making
- Experience managing processes in a complex and fast-paced
- Proven capabilities in leading large v-teams in complex organizational environments
10
Responsibilities For Business Program Manager M&O Resume
- Experience engaging with senior executives to gain sponsorship for a project
- Direct client facing experience
- Have a passion for continuously improving customer (internal and external) and the employee experience
- Solid grounding in interpretation of data, data flows and data transformation through process workflows
- Experience in program management
- Experience in data analytics, mathematical modeling, and data management through SQL databases and other sources
- Communication – Be an effective communicator both written and verbally
- Experience leading team portfolios or multiple work-streams
- Experience with change management, socialization strategies, and leadership-level presentations
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