Senior Business Program Manager Resume Sample
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Work Experience
Senior Business Program Manager
09/2016
-
PRESENT
Houston, TX
- Global leader for the Microsoft’s customer Advocacy program responsible for building customer evidence and customer reference management services globally. Execute and manage the overall delivery of the Advocacy program. Act as leader and primary point of contact to Microsoft stakeholders across marketing and sales organization
- Working knowledge and experience managing budgets
- Solution, project, process, and/or change management with proven track record of successful delivery in support of incentive compensation or finance field communities
- Previous experience with Incentive Compensation Processes, Models and Systems desired
- Tertiary qualification or equivalent in Business, IT, Engineering or other aligned discipline
- Significant experience managing capital programs within the IT/Telecommunications or Financial Services sectors
- Digital program management experience, underpinned by advanced skills when dealing with Product Managers & Go To Market stakeholders
Senior Business Program Manager M&O
01/2014
-
05/2016
Detroit, MI
- Demonstrated success in directly managing large, complex programs (integration of 5+ systems, initiative budgets in excess of $5m+)
- Proven track record in successfully managing a delivery team (10+ resources) in matrix reporting environment
- Demonstrated ability to operate effectively in a variety of different environments and respond appropriate to unexpected circumstances and address ambiguity in an appropriate and decisive manner
- Proven track record in coaching, mentoring and developing team members; successfully managing performance to achieve continuous improvement of team capabilities
- Works autonomously and proactively makes decisions, with Project, Program or Change Management certification
- Commercial business case modelling with Agile/Iterative methodology use in new product development delivery; &
- System Integration technical consulting experience and demonstrated commitment to continued self-development
- Project execution (Leading or being a member of adhoc projects and programs developed to drive field improvement)
Senior Business Program Manager Online Field Operations
07/2010
-
07/2013
Detroit, MI
- Lead a cross-functional team(s) in establishing and maintaining a project portfolio (PM standard methodology, inclusive of lifecycle, processes, templates and guides as applicable)
- The Program Manager is given the authority on behalf of the Executive Sponsor and Strategy Realization Office (SRO) to manage multimillion dollar project/programs; they are accountable from an end to end perspective to escalate issues and risk and assess and recommend potential solutions accordingly
- Acting as a trusted advisor to stakeholders in the C+E BG, EPG (and other segments), and initiative/functional leaders within Microsoft’s marketing organization
- Understanding C+E BG/Marketing business goals including metrics, field roles and partners
- Creating and managing an ongoing global, readiness alliance plan tied to C+E and Segment business objectives across the field, customer and partner audiences
- Managing the rhythm of business and service level agreement between SMSG Readiness and the C+E stakeholders, including business reviews, quarterly executive reviews, and joint business planning
- Orchestrating the readiness planning process to establish readiness plans to ensure the timely, coordinated execution of just in time solutions
Education
University of Wisconsin-Richland
2005 - 2009
Engineer's Degree in Computer Science
Professional Skills
- Proven Project Management skills/ experience with track record in managing complex projects and programs
- Strong program management skills with proven record of
- Strong Organizational skills: set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
- Strong problem resolution, critical and strategic thinking, influence without authority, judgment, decision making skills
- Strong skills and community building, extensive cross-group coordination
- Excellent analytical problem solving, communication, and leadership skills
- Excellent collaboration, organizational, customer service and problem-solving skills
How to write Senior Business Program Manager Resume
Senior Business Program Manager role is responsible for digital, research, microsoft, influence, business, marketing, coordination, collaboration, organization, leadership.
To write great resume for senior business program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Business Program Manager Resume
The section contact information is important in your senior business program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Business Program Manager Resume
The section work experience is an essential part of your senior business program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior business program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior business program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Business Program Manager resume experience can include:
- Strong decision-making, conflict resolution, negotiation skills, and follow through
- Work tight deadlines and to prioritize a large number of conflicting and frequently changing priorities
- Developed speaking and written communication skills, planning and organizational abilities
- Own the consolidated Priority Solutions master list and provide monthly reporting and updates
- Attention to detail, including meticulous analysis skills
- Demonstrated ability to be a proxy for the organization in engaging with senior leadership audiences with strong executive presence and maturity
Education on a Senior Business Program Manager Resume
Make sure to make education a priority on your senior business program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior business program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Business Program Manager Resume
When listing skills on your senior business program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior business program manager skills:
- Strong relationship building, collaboration and influencing skills
- Strong communication, executive presence and presentation skills
- Strong written and verbal communication skills, with ability to develop tight collaborative relationships
- Strong verbal and written communication skills; ability to influence partners and cross-functional teams
- Strong organizational research skills - able to gather and analyze qualitative & quantitative feedback from the MS field
- Experience with advanced excel, PowerPivot, Power BI, and SQL (other technical skills encouraged)
List of Typical Experience For a Senior Business Program Manager Resume
1
Experience For Senior Business Program Manager M&O Resume
- Be able to learn new skills and operate in a fast-paced and changing environment
- Strong working knowledge of Microsoft Office, Visio skills
- Work independently, exercising good judgment under minimal supervision, maintaining effectiveness and efficiencies in day-to-day workload
- Successfully execute on multiple projects simultaneously including attention to detail and multi-tasking skills
- Analytical and problem solving skills. Ability to quickly analyze data and identify key insights and execute process improvements
- Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders, including executive leadership within Microsoft
- Skills in written and verbal communications; project management; business, systems, ambiguity, and conflict resolution
- Experience in Data Engineering and mining data from structured, unstructured using one or more of following technologies - Hadoop/Cosmos/Spark
2
Experience For Smsp Senior Business Program Manager Resume
- Skilled at getting the best out of the people and projects they oversee. Thrive when planning projects and working with project teams
- Continuously monitor the status and effectiveness of compliance across offerings, providing reporting and metrics analysis
- Experience in finance and operational planning in consulting services
- Demonstrated deep familiarity with implementing onboarding and quality assurance processes
- Ervices management experience in consulting and support functions
- Experience leading continuous improvement activities from ideation through execution
- Identify trends in compliance activities and execution and when appropriate implement effective mitigation strategies with groups across the organization
- Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners
- Experience in business and/or program management or activities
3
Experience For Senior Business Program Manager, M&O Resume
- Demonstrate the ability to engage and collaborate on risks/actions/solutions for new scenarios/features to enhance the controls environment for SAP systems
- Experience in business operations, business planning, and business processes
- Experience as a product or program manager in a business or marketing function
- Demonstrated history of deep understanding of building strategy and communicating strategy
- Methodic problem solving, including root cause analysis, solution development and next steps including prioritized implementation
- Strong business strategy mindset and is able to organize a team to execute against strategies
- Managing projects, planning budget and monitoring costs, adhering to schedules and evaluating business benefits
4
Experience For Senior Business Program Manager Online Field Operations Resume
- Providing world class onboarding support for Microsoft partner creating or augmenting cloud marketplace offers in our different storefronts
- Solving complex partner relationship scenarios, integrating relevant variables, and holding self and other leaders accountable for solutions
- Managing new programs and strategic initiatives in the partnership to increase business impact and evolve the partnership
- Designing scalable systems and technical solutions in digital marketing/marketing automation and BI
- Solve strategic business problems in close partnership with, and leveraging data from OCP, Marketing and Engineering teams
- Develop and cultivate relationships with other stakeholders, including digital marketing engineering, web development and product teams
- Manages daily collection processes including; new case set-up, payment tracking, tax reporting, decision support and audits
- Create and communicate program scopes and plans, including timelines and deliverables, involving all relevant internal and external stakeholders
5
Experience For Senior Business Program Manager, OEM Resume
- Develop and cultivate relationships with other stakeholders, including digital marketing, web development and product teams
- Solve strategic business problems in close partnership with, and leveraging data from OCP, Field and Engineering teams
- Lead the Supplier Strategy Project ensuring that all project phases are executed successfully including
- Own corporate industry taxonomy including annual system wide update and ongoing maintenance with industry teams
- Standardize Integrated Business Planning (IBP), MSX (CRM tool), Deal Reg and Starlight (C+E) reporting for consistent cross-WI consumption
- Lead programs to onboard new partners into marketplace by working with key engineering groups
- Superior project management and the use of tools to provide coaching and mentoring to the team
6
Experience For Senior Business Program Manager OEM Resume
- Partner with a combination of core services engineering, product engineering, and vendors to deliver capabilities
- Acting as a trusted advisor to stakeholders in the Azure BG, EPG (and other segments), and initiative/functional leaders within Microsoft’s marketing organization
- Understanding Azure business goals including metrics, field roles and partners
- Creating and managing an ongoing global, readiness alliance plan tied to C+E Azure and Segment business objectives across the Field, customer and partner audiences
- Managing the rhythm of business and service level agreement between SMSG Readiness and the Azure stakeholders, including monthly business reviews, quarterly executive reviews, and joint business planning
7
Experience For Senior Business Program Manager Resume
- Working with development and test teams to deliver complex projects
- Perform cross-training activities to better enable partner teams to make sensible, pragmatic privacy-related decisions in their day-to-day operations
- Influence/Design/Develop new controls, with a focus on compliance/adherence to process, service maturity, and compliance evangelization and training
- Drive consumption of Premier & add-on’s with existing clients through Premier offers that add value to Partner pursuits i.e. design reviews
- Evangelize solutions to expand usage and reinvent our marketing operations
- Work across BG, Commercial & Field marketing teams to define Microsoft’s ABM approach
- Define programs that best fit business and technical development objectives, given available resources ensuring technical feasibility and business fit
- Manage delivered backlog tracking and analysis, ensure that sales to delivered ratios are aligned based on burn rates
- Lead investigations into the ongoing performance of partners, investments and activities
8
Experience For Senior Business Program Manager M&O Resume
- Acquire and model analytics solutions from large and varied data sets (structured/unstructured) including web data, graph databases
- Knowledge of B2B sales and marketing motion is ideal but not required
- Ownership of functional specs, testing plans, and other associated documentation
- Evangelize Microsoft’s corporate privacy strategy and solutions throughout all supported IT teams
- Enhance the IT Champ Community
9
Experience For Smsp Senior Business Program Manager Resume
- Lead all privacy risk management activities
- Analyze and respond to market & regulatory trends in partnership with Legal
- Design and effectively implement simple and scalable compliance controls frameworks, privacy controls, processes, and policies to ensure compliance with legal regulations, corporate policies, and customer commitments
- Deep understanding of the Partner selling cycle and business models
- Develop and implement supplier operating models that integrate with IT operating and service delivery models
- Exceptional leadership in driving complex, broad, cross-functional engagements
10
Experience For Senior Business Program Manager, M&O Resume
- Tenacity and an unwavering drive toward action & results
- Desire to continuously improve key processes within incentive landing and management
- Project Management training and PMP certification highly desired
- Identify KPI’s and conduct analysis to discern trends in partner behavior and results against incentive goals for assigned programs
- Support impactful IT-wide supplier business reviews
List of Typical Skills For a Senior Business Program Manager Resume
1
Skills For Senior Business Program Manager M&O Resume
- Excellent communications skills (written, verbal/presentation)
- Strong organizational research skills - able to gather and analyze qualitative & quantitative feedback from the MS field
- Direct sales experience or strong familiarity to ensure success landing of P-Seller as the partner side of Co-Sell activities
- Proficiency working effectively in complex and ambiguous environments
- Exceptional community building skills and extensive cross-group coordination
- Exceptional community-building skills and extensive cross-group coordination
- Experience owning the Service in backlog discussions & standups to establish appropriate prioritization of requirements
- Proven experience developing business strategy in an organization
- Strong Knowledge / Experience on Customer Service and Support organizations
2
Skills For Smsp Senior Business Program Manager Resume
- Have experience in running cross-group processes in a matrixed environment (effective cross-group collaboration)
- Experience in HR Line/HR Technology with focus on Customer Experience for global companies
- Work effectively with stakeholders at all levels of the business, from the LT on down
- Effectively manage budgets and utilize vendor resources
- Intermediate conflict resolution and negotiation skills
- Running and prioritizing work for the development teams using an AGILE or other type of methodology
- Prioritizing and helping constitutes of the tools when something goes wrong
- Working across Microsoft teams to influence the future product roadmap based on partner experiences and interactions
- Experience working with or influencing an Engineering team
3
Skills For Senior Business Program Manager, M&O Resume
- Experience defining business requirements and developing research-based approach to requirements gathering
- Experience working in a sales or marketing organization
- Assists Head of PMO in annual Project planning, ranking and prioritization
- Business experience; self-motivated, confident working at an executive level and comfortable working in a matrixed organization
- Experience working with diverse teams and managing projects with business context
- Experience designing and launching HR Programs
- Strong understanding of core cloud computing business and technical fundamentals – IaaS, PaaS, SaaS
- Successful experience defining scenarios and requirements, and designing solutions in a streamlined, agile fashion
- Experience in Enterprise sales, marketing, and/or business development, including engagement directly with partner and customer executives
4
Skills For Senior Business Program Manager Online Field Operations Resume
- Use data-driven approaches to identify issues that erode user experience and satisfaction, and partner to form business solutions using agile methodologies
- Program manager experience particularly with business marketing and campaigns
- Strong understanding of how complex systems work together
- Business experience particularly working with executive level and matrixed organizations
- Hands-on experience in management of development projects using Agile and Waterfall methodologies
- Cross-functional team leadership of business consulting, process improvement or employer implementation projects with demonstrated competencies
5
Skills For Senior Business Program Manager, OEM Resume
- Experience with defining business models and monetization strategies
- Proven record of the creation, orchestration and execution of business programs and building relationships with business stakeholders and executives
- Direct experience working with senior Microsoft leaders & stakeholders
- Highly analytical and experience with data-driven decision making
- Strong understanding of project related business case development and cost benefit analysis
- Analyze and document the end to end user (support agent and engineer) technology experiences to optimize their day to day operations
- Serve as a constant Champion of the user experience with our development and business partners
- Develop and implement new procedures and training for new processes. #CD# Develop and implement effective business readiness procedures. #CD# 10%
- Strong knowledge of Microsoft Azure products, competitive landscape and licensing models
6
Skills For Senior Business Program Manager OEM Resume
- Demonstrated deep technical developer capabilities in cloud OSS and/or Microsoft technologies
- Proven ability to understand change implications, anticipate and overcome barriers, and achieve results through individual and team efforts
- Demonstrated success in deliverable documentation and communication
- Multitask and manage multiple programs in an environment with rapidly changing priorities while still producing high quality deliverables on time
- Have strong communication, delivery leadership and financial management capabilities nurtured within an Enterprise Services Delivery context
- Demonstrated leadership abilities in matrixed environments
7
Skills For Senior Business Program Manager Resume
- 10 – 15 yr experience with at least 5 years as program manager
- Healthcare industry experience with provider, payer, TPA or consultant
- Experience in Program Management or Project Management
- Work experience in Europe or with Europe audiences
- Experience with Change Management for big scale implementations
- Experience with SAP HCM SuccessFactors Employee Central
- Work experience in China/Japan or with China/Japan audiences
- Experience with predictive analysis of service behavior through telemetry
- Direct product-management / product-strategy experience in software
8
Skills For Senior Business Program Manager M&O Resume
- Direct experience with Agile methodology at the Product Manager/Owner level
- Strong ability to work with technical resources (developers, architects) to turn business needs into actionable epics, stories and tasks
- Strategic leadership combined with strong ability to execute x-org and drive for results in ambiguous environment
- Work and build strong relationships with senior leaders and managers
- Strong desire to innovate, grow, and learn about new industry trends
9
Skills For Smsp Senior Business Program Manager Resume
- Understanding of technologies such as digital marketing/marketing automation, SOA, ESB, SaaS, Multi-tier Arch, RESTful; SOAP; Splunk, API, JSON
- Acting as an interface and sounding board for Corporate teams and their Field landing needs
- Onboarding new data sources, ensuring we are privacy compliant, data normalized, data management campaigns setup and running correctly
- Structuring and managing cross-functional programs and assume a leadership role with a senior management-level, cross-functional team
- Directing project management activity in executing projects within the executive organization
- Defining framework for measuring growth of partners across technical and business dimensions
10
Skills For Senior Business Program Manager, M&O Resume
- Developing AAD Communities into conduits for listening and 2-way education
- Supporting and Governing A14 initiatives that have the potential to scale globally
- Applying depth of knowledge for the AAD Field into budgeting and financial mgmt. processes
- Coaching & Developing Field Stakeholders for Performance
- Developing and running annual, semi-annual and quarterly processes
- Managing key stakeholder expectations and their acceptance of program deliverables
- Communicating overall status, issues, risks and outcomes to the Executive Sponsor, Business Owner(s) and Key Stakeholders
- Driving cross team and cross function simplification for the field
List of Typical Responsibilities For a Senior Business Program Manager Resume
1
Responsibilities For Senior Business Program Manager M&O Resume
- Field experience and deep understanding of at least one of Microsoft’s SMSG customer segment business models (eg. EPG, SMS&P, Public Sector, Services) from a role, process, application, and information perspective
- Collaborate with business owners, developers, service engineering team, and PM’s on SOX control design, effective compliance design patterns, and scalability and ongoing monitoring of controls
- Thought-leader with excellent verbal and written communication skills
- Exceptional written and verbal communication skills, tailored for audience. Critical to develop clear, succinct presentations
- Ensure standard, consistent processes and strong feedback loops are operating
- Experience in business or sales management
2
Responsibilities For Smsp Senior Business Program Manager Resume
- Facilitate the learning and sharing of good practices across Timezones
- Design and lead strategic programs, aligned with organizational and company priorities, to drive growth and achievement of USES business goals
- Lead strategic programs, aligned with organizational and company priorities, to drive growth and delivery enablement
- Related experience in Sales Operations or Sales Operations Management
- MACH MBA with a first experience at MS is appreciated but not a requirement
- Facilitate pilot programs to garner feedback and validate requirements
- Work directly with partners, engineers and field teams to resolve issues and improve experiences
3
Responsibilities For Senior Business Program Manager, M&O Resume
- Create and execute a consolidated rhythm to address Volume Licensing deal “lead to order” risk mitigation
- Proven record of growing new businesses and building relationships with senior executives
- Experience working in Enterprise Services, preferably in a customer-facing role
- Experience leading and influencing a global, cross-functional organization
- Experience required in the consumer electronics, commerce, and/or high-tech industry
- Support the Azure marketing programs Monthly Business Reviews (MBRs) and regular reporting cadence
- A working knowledge of process methodology’s, Six Sigma/ Lean (nice to have but not essential)
- Serve as a key member of the Business Development team in helping to drive overall ARM business and technology strategy
- Conduct utilization analysis ensuring the business is on plan and review anomalies
4
Responsibilities For Senior Business Program Manager Online Field Operations Resume
- Anticipatory, proactive and creative in building teams, plans, recommendations and solutions
- Highly results driven balancing quality and speed of iterative delivery
- Leads a portfolio of implementation projects through partnerships with Service Area Leadership Teams including Business, IT, Physician and Legal executives
- Manage ambiguity, and to identify systemic approaches to solving problems
- Ensure that we have the right motions in place today with the LSP’s that allows us to land Volta through partner at Launch
5
Responsibilities For Senior Business Program Manager, OEM Resume
- Smart, Creative and Passionate Individual
- Cloud and SaaS technical knowledge/ depth
- Evaluate and implement decisions in a professional manner that improves the scale, capabilities and efficiency
- Influence for impact - Demonstrates openness and acceptance to others’ ideas. Adapts his or her style to most effectively engage and influence the target audience with clarity and persuasiveness. Understands unstated or less obvious reasons for others’ concerns, behavior, and perspectives
- Lead the Timezone and area landing teams by developing and maintaining strong business relationships, individually, and across teams, within and outside Services
- Work with Services and non-Services stakeholders to influence adoption
6
Responsibilities For Senior Business Program Manager OEM Resume
- Work with worldwide design teams to shape the plan and approaches
- Work with WW and landing teams to learn from landing activity and develop plans that improve with each landing experience, and building on lessons learned from SDT and other major programs
- Business analyzes across our business strategies, stakeholder needs and supporting technology’s, processes, data and skills to support our internal digital transformation delivering a world classes user experience in the field
- Create balanced organizational frameworks to structure processes, strategies, projects and programs
- Interpret and communicate technical, functional, operational and transitional requirements across functions and stakeholders
- Establish and maintain relationships with partners and key stakeholders, acting as the single point of contact for multiple ARM groups and relevant stakeholders
- Collaborate with leadership and team members within the organization to ensure consistent messaging and tactics are being used to reach overall organizational goals
7
Responsibilities For Senior Business Program Manager Resume
- Own negotiations, resource allocation, legal processes and other activities as needed to execute on a given program
- Assist senior leadership with business strategy. Synthesize business strategies and present viable recommendations to the senior leadership team
- Track progress against strategic plan execution
- Coordinate and prepare for business reviews, all hands meetings, customer, partner, vendor presentations and industry presentations, manager strategy meetings, and other key meetings
- Provide oversight of the development and deployment of relevant and effective operational project reporting & business metrics. Coordinate generation of monthly scorecards; drive processes for the definition and creation of key performance indicators
- Program management experience required
8
Responsibilities For Senior Business Program Manager M&O Resume
- Aggregate data and create presentations for internal weekly, monthly, quarterly, and annual business reviews
- Maintain relationships with peers inside and outside the team to ensure strong cross-group collaboration and connection with this organization as well as with Public Sector and Americas Enterprise Services Chiefs of Staff
- Architect and design creation of dashboard, analysis and insights that support our leadership in evaluating and evolving business strategy and partner specializations
- Ensure the right data sets, sources and reports exist and deliver additional context and detail to the scorecard and associated business rhythms
- Work cross functionally to design and lead large scale analytical program that impact the business
- Experience in advanced data analytics, mathematical modeling, operations research, quantitative analysis or data modelling (using Azure ML, R/Python/SAS)
- Engage with field and OCP leadership to compile, assess and propose scenarios for Build With lifecycle performance assessment and ongoing management with views for individual contributors, managers and leaders
- Architect and design creation of dashboard, analysis and insights that support our leadership in evaluating and evolving business strategy and successful execution of Build With motion
9
Responsibilities For Smsp Senior Business Program Manager Resume
- Understand the end-to-end business motions and drive alignment with Sell-With reporting assets and data to ensure consistent views that maximize users? effectiveness
- Be the analytics lead responsible for Azure integrated marketing programs
- Collaborate with core partners to identify critical business questions and develop analysis & learning plans to address them
- Ensure the right data sets, sources and reports exist and deliver additional context and detail to the dashboards and other visualization instruments
- Experience in program management, development of business requirements and cross-functional coordination with technical teams for development and delivery of IT solutions
10
Responsibilities For Senior Business Program Manager, M&O Resume
- Manage multi-month strategic or operational analytical initiatives across various groups of partners
- Work with the data engineer team to find opportunities to expand capabilities and develop robust solutions for the business
- Motivated, highly entrepreneurial, and comfortable with ambiguity in a dynamic environment
- Develop and execute D&I plans specific to the organization
- Understand voice of the organization and employee sentiment
- Identify gaps and challenges in US Services sales, delivery and operational model, and develop and propose solutions
- Partner closely with the Worldwide and Americas Time Zone Program Management teams and other stakeholders in representing the USES services business as well as developing and landing programs in the U.S. Enterprise Services business
- Cross group collaboration with stakeholders from various teams in WW, Americas, and U.S. to drive development and implementation of cross-org initiatives
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