Business Relationship Management Resume Sample
Zachery Wunsch
42664 Willie Station,
Los Angeles,
CA
+1 (555) 809 9999
Work Experience
Director, Business Relationship Management
09/2015
-
PRESENT
Detroit, MI
- Drive commonization and standards across the Divisions within the region
- Build relationships with key business stakeholders within the regional Group and Divisions to understand strategic direction, operational needs, trends, constraints, opportunities, etc
- Work closely with the regional leaders of the assigned Group and its Divisions to support them through technology planning, advising on how to exploit existing technologies, and ensuring alignment with the global Group strategy
- Maintain a detailed knowledge of the key IT services, and manage and influence demand for IT services at the regional level, aligning Group and Division demand for IT projects and services within the IT portfolio, and with the Group’s global priorities and strategies
- Assist with the prioritisation of change, particularly using cost / benefit analysis to proactively manage business demand
- Identify opportunities for IT to better support the business and promote IT as a trusted delivery partner
- Assist the business to form pre-project business requirements that are appropriate and adequate to satisfy both tactical and strategic business needs
- Ensure software legal compliance within the region
- Reporting on status
Business Relationship Management
09/2012
-
05/2015
Dallas, TX
- Works with team members in other IT organizations to develop prototype solutions
- Partners with the key stakeholders and subject matter experts to drive process improvements
- Works with IT and project teams to define as is and to be processes
- Collaborates with stakeholders to cascade vision and best practices
- Responsible for project intake activities as a facilitator, not the decision maker
- Understand short and long term CRM business plans and objectives, IT investments and assets, cross-industry technology and business trends, and competitive environment
- Formulate an IT strategy that enables CRM business strategies
Intern, Business Relationship Management
01/2006
-
06/2012
Phoenix, AZ
- Identifying and managing cross-project dependencies
- Responsible for establishing and managing the budgets for all departments under span of control, in conjunction with the Vice President. Have spending authority and approval in accordance with Scottrade’s accounting policy
- Advanced ability to track, compile and report on KPI’s as well as draw conclusions on the departmental successes and needed improvements based on KPI data
- Bollate Solvay Specialty Polymers HQ
- Partners with business sponsors to influence business case
- Works with sector IT resources to ensure operations of technology services
- Works with development and delivery, operations and CTO teams to ensure effective solution delivery and ongoing operations
Education
Southern Illinois University Carbondale
2001 - 2005
Bachelor's Degree in Related Field
Professional Skills
- This role requires an experienced individual with highly developed and proven business relationship and strong negotiation skills at a senior level
- This role requires an experienced individual with highly developed and proven business development, marketing and sales skills
- Proven track record in managing diverse teams, including highly-skilled technical resources as well as developing team members of varying skill levels
- Demonstrated program management skills, including planning, and controlling process
- Demonstrated experience managing IT demand and prioritization
- Fluent Swedish speaker with excellent English language skills is essential. A second Nordic language would be an advantage
- Strong analytical and problem solving skills with emphasis on provide visibility into opaque processes and functions
How to write Business Relationship Management Resume
Business Relationship Management role is responsible for leadership, business, marketing, training, collaboration, onboarding, mentoring, retail, finance, integration.
To write great resume for business relationship management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Relationship Management Resume
The section contact information is important in your business relationship management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Relationship Management Resume
The section work experience is an essential part of your business relationship management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business relationship management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business relationship management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Relationship Management resume experience can include:
- Lead the creation and continuous improvement of a business capability and IT enablement roadmap. Revise roadmap on at least an annual basis and support with investment proposal including capital requirement estimates and business cases
- Experience with ticketing tools (e.g. Jira) desirable
- Works to consolidate redundant technologies, including cost-benefit analysis
- Seven (7) years leadership experience in either IT management, IT consulting, or both
- Assist with the prioritization of change, particularly using cost/benefit analysis to proactively manage business demand
- Capture, aggregate, and prioritize a portfolio of IT investments to enable needs as defined on the CRM capability roadmaps
Education on a Business Relationship Management Resume
Make sure to make education a priority on your business relationship management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business relationship management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Relationship Management Resume
When listing skills on your business relationship management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business relationship management skills:
- Drives an excellent customer experience, continually raising the bar on functionality, usability and effectiveness of technology solutions
- Negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills
- Strong IT and Business background: business and IT experience is required
- Experience in the exploitation of technology, data and information with at least 5 years’ experience in wholesale distribution industry
- Demonstrated experience leading a major project or complex change management effort
- Assist with the prioritization of projects, to proactively managing business demand
List of Typical Experience For a Business Relationship Management Resume
1
Experience For Director, Business Relationship Management Resume
- Lead execution of CRM IT investment portfolios to achieve scope, schedule, financial, and quality commitments through operating a metrics-based management system, ensuring adherence to principles in the solution lifecycle management process (i.e., toll gates)
- Champion CRM priorities through IT investment portfolio governance process to ensure alignment of projects with business objectives, leverage of assets and practices, and synthesis with broader corporate-wide priorities
- Lead the ideation and high-level planning of IT projects including specification of high-level business requirements, formulation of business process and technology solution options, creation and vetting of business cases, and high-level project planning (scope, schedule, & budget)
- Incorporate process standardization and simplification improvements in high-level designs to enable Global Products-wide leverage and streamline the IT applications landscape over time
- Act as an advocate on behalf of the IT business stakeholders to ensure the IT organization is aware of key business priorities and needs
- Participate in developing strategies and testing plans for the implementation of the solution (development, testing, implementation and deployment)
2
Experience For IT Senior Manager Business Relationship Management Resume
- Provides IT business stakeholders with support during change management activities, IT annual planning and budget process
- Attract, Lead, Coach and Develop a team of high caliber IT professionals setting objectives and leading day to day to deliver results
- Champion understanding, support for, and value of CRM IT investment portfolios
- Serve as the “glue” bringing together Business and IT communities to achieve common goals; and secure active participation and strong advocacy from Business and IT communities, customers, suppliers, and industry bodies
- Five or more years of IT related experience, demonstrating strong leadership and administrative skills
- Manages the BRM team assigned, including IT project managers, ancillary application analysts, and BRM coordinators
- Provides strategic consulting to business and IT teams. Participates in quality reviews and provides feedback
- Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation
- Address business demand by capturing high-level technology requirements and strategic objectives
3
Experience For VP IT Business Relationship Management Resume
- Formulate and execute a relationship management strategy for the assigned Group and its Divisions
- Direct IT strategy in support of the Group’s business strategy
- Manage and influence demand for IT services, aligning Group and Division demand for IT projects and services with the IT portfolio, and ensuring prioritization based on the Group’s priorities and strategies
- Advocate for the Group and its Divisions, acting quickly to manage urgent issues and championing them until resolution, escalating when required
- Oversee the technology program or projects delivered by Global IT for the Group and its Divisions, and report on the status
4
Experience For Specialist Business Relationship Management Resume
- Act as the voice of the Group and its Divisions to Global IT
- Understand business expectations at the regional level
- Support in the SAP FMS implementation
- Provide detail analysis on new vendor’s product evaluations and its associated architecture fit to meet our strategic objectives
- Assists Director and senior staff’s point of contact for IT issue escalation
- Knowledge of service management frameworks (e.g. ISO 20000) desirable
- Works with the Business Relationship Management (BRM) Community of Practice to ensure alignment with corporate objectives and plans, helps to prioritize the portfolio of projects and to ensure business has a full understanding of resource realities and trade-off requirements
- The origination of new rating mandates directly from Nordic corporate issuers and Nordic -based bankers, advisors and sponsors
- Develop and maintain a portfolio of private equity sponsors who are relevant and strategic to the region
5
Experience For Safety Business Relationship Management Resume
- Management and execution of a small number of special projects including but not limited to new product development, competitor analysis and bespoke marketing initiatives, as well as supporting their line manager on bespoke tactical and strategic projects
- The preparation of fee letters and associated legal documentation associated with new mandates
- Management and execution of a small number of special projects including but not limited to competitor analysis, pricing strategies, as well as supporting their line manager on bespoke tactical and strategic projects
- Develop, implement, operate, and mature BRM processes within Sony’s Global Information Security and Privacy organization and with Sony Group stakeholders
- Establish and build relationships within Sony’s Global Information Security and Privacy organization and with Sony Group stakeholders
- Translate business challenges into defined and documented business and functional requirements for project management and execution
- Develop, implement, operate, and mature a communication strategy for the BRM program, including periodic touchpoints within the Global Information Security and Privacy organization and with each Sony Group Company
6
Experience For Business Relationship Management Senior Manager Resume
- Develop, implement, and maintain a roadmap to evolve the BRM program based on stakeholder feedback
- Works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies. Analyzes technology trends to determine impact to the achievement of organizational goals
- Actively participates in hospital meetings, task forces and steering committees as assigned. Proactively seeks out and establishes relationships with the clinical directors and physicians
- Promotes continuous identification and evaluation of potential STSC-related process improvements within hospital, educating hospital constituencies on emerging information technologies and assisting in the evaluation of concepts under consideration
- Demonstrates an in-depth knowledge of STSC and the service catalog, and assigned departments/business areas to identify and communicate how STSC solutions can support the achievement of short- and long term business goals
7
Experience For Regional Manager IT Business Relationship Management Resume
- Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms
- Assist business and clinical units in quality improvement efforts. Work closely with other STSC teams also working on quality initiatives, including creation, measuring, and monitoring of KPIs
- Continuously strives to add value to business unit through the use of technology
- Establishes and maintains a strategic relationship with appropriate level key business and clinical stakeholders and STSC
- Manages stakeholders’ perceptions with all STSC services. Recaps (monthly, quarterly, and annually, as needed) STSC performance. Responsible for collecting and responding to customer complaints
8
Experience For Director IT Business Relationship Management Resume
- Ensures the oversight for resolution of escalated IT issues and complaints
- Represents the business strategies and priorities to STSC. Represents the STSC vision to the business. And manages vendor relationships. Promotes continuous relationships with existing and potential vendors
- Collaborates with Business and Product Strategy Management (PSM) leaders on application development project scoping, planning and capital/operational expense budgeting
- Acts as trusted advisor regarding technology risks and opportunities for operational efficiency and competitive market advantage to Product Owner to ensure clear strategy and tactical execution of development projects/initiatives
- Facilitates effective collaboration between Business, PSM, Application Development and IT Operations personnel on technology projects
- Ensures effective translation of project scope and objectives into actionable Agile scrum backlog by business analysts and scrum teams
9
Experience For Expert IS Business Relationship Management Resume
- Coordinates scrum team staffing needs with all Functional Management team members (Application Development, Quality Assurance, IT Operations/Administration); drives continuous improvement of Agile scrum teams
- Collaborates with Functional Management team members on discovery, framing and solutioning work required to achieve business objectives
- Supports successful release and implementation of technology in the marketplace
- Establishes and promotes control processes, policies and best practices
- Serves as reviewer / approver on Change Control Requests
- Establishes and promotes control processes, policies best practices and serve as reviewer / approver on Change Control Requests
- Works with internal and external stakeholders as a thought leader to align technology solutions with business strategies
- Demonstrates an in-depth knowledge of IT, its service catalog, and the operational business units and departments to identify and communicate how IT solutions can help achieve short- and long-term business goals
- Contributes to executive-level stakeholder business planning and IT strategy meetings
10
Experience For Advisor, Business Relationship Management Resume
- Leads the business case development and approval process
- Ensures the oversight for resolution of escalated IT issues
- Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation of governance mechanisms
- Excellent verbal and writing skills. Able to develop and present complex material effectively to a variety of audiences – technical and non-technical, staff, management and leadership
- Serve as a “trusted advisor,” and function as a liaison with executive-level internal (e.g. Market Presidents and c-suite) and external IT business stakeholders
- Facilitate alignment between business stakeholders and IT enablement, providing cross-department visibility into demand, operational support, budget/resource allocation, enterprise solutions, and execution of key projects
- Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels
- Promote business knowledge of IT process, roles and procedures to ensure the best possible outcome
- Understand and anticipate direction of the business needs, identify opportunities and make recommendations to support the desired future state
List of Typical Skills For a Business Relationship Management Resume
1
Skills For Director, Business Relationship Management Resume
- Set expectations with business partners and effectively use governance for a positive business partner experience
- Strong project management skills; ability to manage multiple high-visibility projects autonomously
- With business solutions strategy experience and at least 5 years of experience in a customer-facing role
- 4+ prior years’ experience working as a Business Analyst
- 6+ prior years’ experience working as Project Management
- Proficient communication skills and executive level presence
- 6+ prior years’ supervisory experience
- Able to work independently within a strategic framework whilst maintaining high work standards and show excellent attention to detail
- Highly skilled at crafting business requirements documents, use cases, user acceptance test plans, process flow and data flow diagrams
2
Skills For IT Senior Manager Business Relationship Management Resume
- Previous experience of BRM role within Retail industry
- Experience with application configuration, setup, integration and support in order to help with estimation and return on investment analysis
- Demonstrated track record of translating business needs into IT-powered solutions
- Experience managing technical and administrative staff
- Review and prioritize IT projects, activities and services to ensure an optimal balance between the needs of the organization and the capacity of IT resources
- Ideally some formal experience serving as liaison between business and IT group
- Pharmaceutical/Biotech experience required
- Experience with project and task management tools (e.g. Wrike) desirable
- Contributes to prioritization of IT initiatives based on organizational needs, strategy, IT workload, and budget
3
Skills For VP IT Business Relationship Management Resume
- Excellent Strategic Thinker; possess ability to provide thoughtful leadership to develop creative solutions for complex business and technical problems
- Liaising frequently with BRM colleagues in EMEA to help coordinate market interaction
- Facilitating open communication and discussion between stakeholders. Captures and disseminates technical and business information..
- Act as the principal technology advisor to the Business and a champion for identifying, leading and driving information technology transformation
- Knowledge of how Retail store organizations exploit existing and emerging technologies
- BA in Business, Sales, Marketing or Engineering
- Conduct training and develop supporting materials on BRM processes and tools
4
Skills For Specialist Business Relationship Management Resume
- Management of a growing portfolio of existing issuer relationships (in conjunction with the London team)
- Represent the business needs and interests within TG, contributing to appropriate TG team, operational and development meetings
- Self-starter with the motivation to initiate own sales & marketing strategies and execution plans
- A no-nonsense approach to getting things done
- Position requires working knowledge of Salesforce.com and related technologies combined with Business Intelligence solutions
- Develop and manage a portfolio of (corporate) banker relationships, leveraging these relationships to source new leads and mandates
- Preparation of local pitches and marketing materials to be used in new business generation and retention
- Completion of a portfolio of fee renewals and those delegated to team members for financial institutions and corporate contracts expiring each
- Responsible for surveying customer satisfaction
5
Skills For Safety Business Relationship Management Resume
- Assign, guide, and monitor the work of others regardless of the reporting relationship (direct, project, indirect)
- Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
- Address business demand by capturing high level technology requirements and strategic objectives
- Understand the strategic direction of the enterprise, and the regional Group and its Divisions
- Understand how IT’s products and services benefit the business
- Ensure the achievement of project and service benefits at the regional level
- Provide clear path for escalation of service issues for Business Stakeholders
- Implement Continuous Improvement: Behaviors which result in the improvement of existing processes or development of new processes leading to greater efficiency. It also includes the implementation and management of change
- Negotiate Conflict Through Collaboration: Behaviors that involve the resolution of conflict, seeking win-win outcomes, picking battles carefully, and dealing with people in a respectful and straightforward way. This means dealing directly with other functions, creating a team approach to problems and discouraging a we vs. them mindset
6
Skills For Business Relationship Management Senior Manager Resume
- Manage Execution to Attain Results: Behaviors that involve the resolution of conflict, seeking win-win outcomes, picking battles carefully, and dealing with people in a respectful and straightforward way. This means dealing directly with other functions, creating a team approach to problems and discouraging a we vs. them mindset
- 2 – 4 years’ experience managing relationships with internal business customers
- Experience in managing leadership level business relationships within the entertainment industry
- Work experience with at least 5 years in large, complex, international environment
- Knowledge of PowerPoint, Excel, Word and experience of financial data systems such as Bloomberg, Thomson Reuters and Salesforce
- Focus on Profitability: Behaviors which have a direct impact on profitability, outside of process improvement activities
7
Skills For Regional Manager IT Business Relationship Management Resume
- Attract, Coach, & Promote Talent: Behaviors that contribute to the development of the skills and knowledge of direct reports. This competency includes creating a learning and training environment, coaching and providing feedback, and developing people’s careers
- Create Customer Satisfaction – Administrative: Behaviors that involve direct interaction with external customers (trade/market) and internal RNDC customers that lead to increased customer satisfaction. Includes creating a culture of customer excellence, developing strong working relationships, being proactive and a good business partner
- Think Critically: Behaviors which involve using metrics and information, and gathering input, to make decisions. This includes effective business judgment and critical thinking, as well having a systemic perspective of the business
- Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds
- Operational execution excellence; lean thinking, nimble to drive change that enables efficiencies and drives growth
- Rarely twist/bend/stoop/squat, sort/file paperwork or parts, lift/carry/push/pull objects that weigh 11-20 pounds
8
Skills For Director IT Business Relationship Management Resume
- Open to Purchase, NY and Plano, TX.
- Subject matter expertise relevant to front office and back office (Processes and Technology)
- Establish and maintain a high level of trust and confidence
- Your sense of organization and initiative is highly developed
- Extensive experience of capital markets with at least significant experience of banking/corporate finance experience or direct interaction in a business development role with corporate CFOs/Treasury staff, and a demonstrated record of achievement in this area
- Knowledge of PowerPoint, Excel, Word and experience of financial data systems such as Bloomberg, Ipreo, Intralinks preferable
9
Skills For Expert IS Business Relationship Management Resume
- An established network of Nordic bankers is essential
- Experience of capital markets with at least experience of banking / corporate finance or direct interaction in a buisness development role with corporate CFO's / Treasury staff / Procurement and a demonstrated record of achievement in this area
- Self-starter with the motivation to initiate negotiation strategies and execution plans
- A European language would be advantageous - French / German / Italian/ Spanish
- Experience successfully implementing medium-sized enterprise projects in IT lead role (in 2 or more of the targeted business functions: R&D, Quality Control, Manufacturing, Supply Chain, Quality Assurance, Clinical or Facilities & Engineering)
- Entrepreneurial attitude to drive change and influence innovation
10
Skills For Advisor, Business Relationship Management Resume
- A great communicator in both written and oral communication
- A clear financial focus that is visible through value based management
- An ability to sit comfortably on multiple management teams
- A passion for quality, compliance and value in all that is delivered
- IT experience in roles of increasing scope and responsibility including Business Relationship Management, Business Analysis, IT Leadership and IT Strategy development
List of Typical Responsibilities For a Business Relationship Management Resume
1
Responsibilities For Director, Business Relationship Management Resume
- Work as the strategic interface with all areas within the IT organization (i.e. Software/Web Development, EDI, Security, Technology Services, BI) for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management
- Provide the IT business stakeholders (e.g. Market Presidents, c-suite, and other team members) with strategic consulting level support and guidance on the IT portfolio and key IT initiatives
- Identify and advocate recommendations for solution options in conjunction with the IT strategy analysts or other IT subject-matter-experts
- Ensure the IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy
- Clearly and effectively communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives
2
Responsibilities For IT Senior Manager Business Relationship Management Resume
- Knowledge of and compliance with Beacon policies, procedures and company-sponsored annual programs such as compliance training, performance reviews and merit planning
- Monitor, report and provide oversight for resolution of any IT escalated issues
- Participate and contribute in IT business stakeholder leadership meetings
- Work closely with others on intangible issues across organizational and business-entity boundaries
- Drive communization and standard across the Divisions within the region
- Work with Global Director IT BRM to formulate and execute a relationship management strategy for the assigned Group and its Divisions
- Act as the voice of the regional group and its divisions to BRM
3
Responsibilities For VP IT Business Relationship Management Resume
- Partners with Senior Business sponsors to formulate Business Case goals, shape business technology value realization vision leveraging PepsiCo’s Strategic Plans and Annual Operating Plans
- Supports development of Strategic Business Capability Roadmap (i.e., defines the case for change, gains investment approval, identifies pursuit opportunities)
- Lead, coach and partner with Business Analysts (BA) in the collection and definition of business requirements, helping to identify and define critical business processes, guide the solution and high level wireframe design
- Define, capture and measure both pre and post-deployment Value Realization for all initiatives
- Participate in solution strategy planning and application analytics, providing “out of the box” thinking to identify new opportunities to innovate and create lasting capability, ensuring IT Enterprise Architecture alignment
- Act as a liaison between third party solution providers and Business Teams, working closely with both to advance new features, innovative technology to deliver enhanced functionality and capability
- Help create SOWs working with D&D team partners, incorporating aligned requirements, PPM Charter Documents and leading respective meetings to ensure understanding and alignment
- Provide the internal and external with strategic consulting level support and guidance on the IT portfolio and key IT initiatives
4
Responsibilities For Specialist Business Relationship Management Resume
- Serve as a “trusted advisor,” and function as a liaison with all IT business stakeholders
- Understand and anticipate direction of stakeholders’ needs, identify opportunities and make recommendations to support the desired future state
- Collaborate with stakeholders to confirm all IT contractual/regulatory requirements are met, align with Beacon’s change management process and support the negotiation of clients’ cost share of requested work
- Monitor, and provide oversight for resolution of any IT escalated issues; and offer visibility on mitigation plan, status, challenges, etc. to all stakeholders as appropriate
- Participate and contribute in IT business stakeholder meetings
- Maintain demand process for new business requests and collaborate with stakeholders to develop the business case, project charter, and steer the requests through the early phases of approval
- Act as the IT subject matter expert of IT (Corporate and local) portfolio and ensure all requests and projects align with IT and Beacon’s strategy
- Provide oversight of technology support staff and services at the assigned Beacon location; and collaborate with Corporate IT resources to monitor end-user requests through completion
- Develop and enhance relationships with key business stakeholders, actively manage expectations & monitor satisfaction levels
5
Responsibilities For Safety Business Relationship Management Resume
- Clearly and effectively, communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives
- Serves as the liaison to regional and/or corporate security and facilities management services/contracts
- Listen, build rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams
- Highly self-motivated individual, with a track record of driving competing & conflicting priorities
- Able to communicate technical or complex subject matter to senior-level leaders in business terms
- Strategic thinker focused on business value results that utilize technical solutions
- Understands the IT industry, e.g. new technologies and trends, industry standards, solution architecture, and the vendor landscape
- Position requires exceptional collaboration, negotiation, influential leadership, and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrixed environment; and demonstration of JCI key values
6
Responsibilities For Business Relationship Management Senior Manager Resume
- Total experience; ideally 3 years of experience in Commercial Functions such as sales, sales operations and/or channel management; 3 years in IT project management and/or solution design; and 3 years in IT portfolio management, business analysis, business engagement, and stakeholder relationship management
- Track record of successfully executing complex Business-IT projects and achieving quantified business outcomes
- Gain a deep understanding of the strategic direction and technology requirements of Stanford’s distributed academic and administrative community by building and maintaining partnerships with key stakeholders, including CIO’s and IT Leaders across campus, as well as Associate Vice Provosts and Administrative Deans
- Develop and maintain an in-depth knowledge of University IT services, as well as services delivered by Stanford’s academic and administrative units, to coordinate and align technology solutions with business strategies
- Communicate University IT’s vision, strategy, decisions, and change management activities to Stanford’s distributed administrative and technology leaders
7
Responsibilities For Regional Manager IT Business Relationship Management Resume
- Identify opportunities where University IT can better collaborate with campus stakeholders to develop and implement technology strategies and solutions; help identify appropriate resources to assure success
- Seek out new services, service enhancements and University efficiencies that align with client business needs and enable them to efficiently execute their IT strategy
- Promote and facilitate productive collaboration opportunities on behalf of Stanford’s schools and departments, including advocating for pilot projects that leverage synergies
- Act as an advocate for campus community business and IT needs and required results, ensuring University IT workgroups are aware of key issues. Identify and help mitigate potential problems and conflicts with IT delivery and if necessary, act as an escalation point for client related issues
- Lead Business Partners (currently two senior-level staff) to achieve goals and vision of the organization. Oversee workgroup budget. Create an environment that attracts and retains world-class staff. Cultivate employee strengths, interests and passions to create greater value for the University
- Tracks and documents the business and stakeholders’ satisfaction, services consumed and service level reporting, demonstrating in depth knowledge of the business and current IT environment. Assists the BRM group in defining and prioritizing system problems and enhancement requests
- Demonstrates extensive knowledge of effective project management and delivery, producing/creating impactful relationships and passion for continuous improvement
8
Responsibilities For Director IT Business Relationship Management Resume
- Demonstrates advanced knowledge of Microsoft Word, Excel, and Access as well as the ability to identify and introduce new technologies and tools in support of ongoing growth of the role
- Gather business requirements and define scope by conducting and facilitating meetings/workshops with cross-functional teams
- Drive to address business needs including business growth, cost optimization, risk management, compliance and other organizational outcomes
- As a critical member of the IT team, serves as a strategic partner and primary liaison between IT and targeted business functions
- Assess current business capabilities, envision and influence future capabilities, be a change agent to drive technology oriented business changes, support solution delivery and challenge ways of working to ensure genuine, tangible benefits
- Understand business and technological issues, identify the needs of the participants and propose strategies, taking into account the diversity of the issues so as to support the activities
- Carry out highly complex problem-analysis assignments, propose appropriate solutions that comply with the alignment and global consistency of the orientations and support the implementation of these solutions
9
Responsibilities For Expert IS Business Relationship Management Resume
- Influence the choice of business solutions and make technological choices in an environment where business requirements are often incomplete and/or changing
- Develop business cases by identifying impact and risks, costs and benefits of the the proposed business and technological solutions
- Support continuous process improvement by identifying opportunities to increase operational efficiency
- Respond to highly critical service incidents, and keep customers updated during the resolution
- Ensure solution design meets business requirements
- Communicate business needs with appropriate IT channels to gain alignment between business needs and technical capabilities
- Provide operational support to the Finance organization by responding to highly critical service incidents, ensuring successful resolution of problems and keeping clients informed of progress
10
Responsibilities For Advisor, Business Relationship Management Resume
- Ensure that IT services meet client needs and expectations and that IT initiatives are completed within a reasonable timeframe, while respecting budgetary constraints
- Experience in a combination of IT complex program/project management and operations with a track record of success
- Understanding of demand and resource management
- Able to develop and coordinate short and long-range planning activities
- Work with multifunctional teams to ensure projects are successfully implemented and issues are fully resolved
- Proficient in of Microsoft Office Applications especially Word, Project, PowerPoint, Visio and Excel
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Regulatory Risk Resume Sample
Work Experience
• Detailed business analysis/requirements definition across our data and core capabilities streams of delivery
• Direct, daily interaction with business & operations reporting SME’s to manage the information flow and delivery of key project milestones
• Work with Controls a...
Professional Skills
• Strong project management skills, proven o...
• Strong analytical skills alongside the abi...
• Proven managerial skills including setting...