Business Relationship Resume Sample
Marlon Heidenreich
57557 Jacobi Stream,
New York,
NY
+1 (555) 327 7068
Work Experience
Business Relationship Lead
12/2017
-
PRESENT
Boston, MA
- Oversee and own the implementation timeline for projects and issues related to assigned business areas. This includes KPIs, scope sign off, testing, documentation, and training
- Provide frequent communication/information to the business employees concerning project & issue status
- Be the customer facing element for their business area(s). This includes multiple interactions with key business stakeholders and resellers
- Represent business area(s) needs to Seeds Leadership team and/or project steering teams by making the appropriate business cases for a process or system change
- Is responsible for managing the IT strategy and IT portfolio for Abbott EPD (Established Pharmaceuticals Division) business in Russia
- Makes sure the IT portfolio enhances the strategy and increases efficiency and differentiation through successful, consistent, and predictable delivery of programs, projects and applications
- Achieves this through an IT demand - supply organization which partners close with the business
IT Business Relationship Partner
05/2014
-
11/2017
Detroit, MI
- Has excellent understanding of the business strategy, processes, change management and is aware of the evolution of enabling technologies (ERP, CRM and digital innovation), and considers regulations relevant to the business area
- A detailed, chronological resume, and
- Build trusted relationships with key client representatives to identify and prioritize opportunities that effectively enable business objectives through technology solutions
- Manage business relationships by collaborating with internal and external customers to ensure that projects, systems and enhancements are delivered in an efficient and effective manner
- Actively monitor client satisfaction in light of current projects/outstanding issue status, based upon defined expectations, and take appropriate actions
- Establish, build and nurture positive business relationships with key client accounts through forging a deep understanding of their business, the challenges they face, future projects and plans
- Identify new business opportunities for Oracle’s Cloud product offering through engagement with multiple levels of the client organisation and proactively endorsing Oracle’s solution relevant to their business challenges
- Proven track record in establishing and developing successful long-term business relationships, via the Internet, Telephone or Social media
- A strong interest in technology, passion for sales and strong communication skills
Business Relationship Generalist
08/2007
-
11/2013
Houston, TX
- Strong Business acumen and organizational process knowledge
- Participates in strategic decisions regarding changing facilities, space and furnishings. Provides directions recommendations for customized solutions. Anticipates and responds to clients’ business requirements and future needs
- Recommend and execute Spend Management plan/strategy, including relationship management, portfolio development and marketing, to meet business objectives
- Define and conduct analysis and make recommendations regarding the direction of the Spend Management portfolio
- Assess prospective clients, plan and execute effective strategies to meet product/program goals by utilizing analytics, best practices, cost and savings estimates to facilitate decision making
- Deliver an experience that leads to high customer satisfaction and advocacy for the program
- Implement improvements based on analysis which improve processes, programs and business across the department
Education
Muskingum University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent presentation skills / Excellent communication skills
- Strong attention to detail and ability to demonstrate problem solving skills
- Strong project management and leadership skills. Ability to manage complex work and use a high level of management and organizational skill
- Strong organizational skills including time management, prioritizing tasks, estimating activities, and meeting deadlines
- Strong humility, listening, creativity and negotiation skills
- Strong verbal and written communication skills to influence senior leaders
- Experience with GxP Validation. Experience with vendor management
How to write Business Relationship Resume
Business Relationship role is responsible for travel, negotiation, technology, recruiting, training, procurement, auditing, security, architecture, reporting.
To write great resume for business relationship job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Relationship Resume
The section contact information is important in your business relationship resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Relationship Resume
The section work experience is an essential part of your business relationship resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business relationship responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business relationship position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Relationship resume experience can include:
- Project management experience. Additional experience in setting IT strategy and business IT alignment
- Demonstrated delivery experience for large scale projects and/or program execution
- Experience in IT project definition, planning, scheduling, and estimating
- Experience accessing IT capabilities pre-announcement (requiring NDA) and proposing points of interest or concern on proposed merger and acquisitions
- Experience building and maintaining relationships with customers, clients, and colleagues
- Experience with IT governance, portfolio management, master scheduling, and resource capacity planning
Education on a Business Relationship Resume
Make sure to make education a priority on your business relationship resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business relationship experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Relationship Resume
When listing skills on your business relationship resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business relationship skills:
- Effective written and verbal communication and presentation skills including the ability to interact with executive level business & technology partners
- Strong communication (written & oral), organization, and problem solving skills are essential
- Technology related BS or MS, possibly an MBA. The bottom line: a combination of strong technology skills and business acumen
- Experience in application portfolio management and planning experience
- Experience in the effective use of the Microsoft Office suite of tools in the building of reports and presentations as well as in the analysis of data
- Strong business experience in multiple business sub-domains
List of Typical Experience For a Business Relationship Resume
1
Experience For IT Business Relationship Partner Resume
- Experienced with Enterprise Asset Management System (EAMS) / Computerized Maintenance Management System (CMMS) solutions; implementations and integrations
- Manage IT governance supporting marketing, sales, customer care, clinical legal teams to ensure consistent design and process across multiple functions
- Serve as a visionary, providing new solutions to solve business challenges and utilizing new trends and technologies
- Constantly scan best practices related to account and relationship management from internal and external industry benchmarking
- Leads the EMEA Application team – Salesforce.com, CRM, customer and consumer facing applications, web channels and mobile platform
- Produce program updates Executive Reports & drive reporting process
- Navigates challenging situations diplomatically
2
Experience For Business Relationship Lead Resume
- Be a liaison, represent Procurement and Business Affairs to campus clients and key suppliers
- Strengthen relationships to ensure supplier and spend management initiatives meet the needs of campus
- Build partnerships and engage groups that participate in program or product delivery
- Action oriented, with the ability to understand and willingness to get into systems development.
- Exposure to maintenance management/operations/engineering practices in at least one of the following industries: water, wastewater, transportation, facility management, and/or manufacturing
- Extensive knowledge of emerging industry practices and opportunities to utilize technologies that would have positive effects on plant operations and productivity
- Solid facilitation and negotiation skills and the ability to effectively prioritize issues and projects
- Able to work independently with a strong sense of accountability and Executive presence
3
Experience For Manager IT Business Relationship Resume
- Experience in Business Analysis, Business Process Improvement and Change Management
- Establish and maintain good relationship with stakeholders and promote ‘eye to eye’ relationship between clusters and G at various seniority level
- Cooperate with Cluster/Regional OS&T team on cross-functional improvement initiatives
- Support the identification of scope expansion opportunities
- Ensure that the Voice of Customer from the Cluster is captured and shared with the GSC Organisation
- Maintain an overview on Gemba visits between GSC & Cluster
- Report engagement activities and developments to the region/ Cluster Sponsors
4
Experience For Manager, IT Business Relationship Resume
- Leverages technology and innovation to create competitive advantage for the EMEA commercial business
- Builds highly effective working relationship with the EMEA commercial stakeholders across sales, marketing, customer care, clinical, legal functions. Works with key EMEA commercial stakeholders to gain a strong understanding of the business objectives and related technology needs across the region
- Defines application strategy that aligns with EMEA commercial strategy to support strategic imperatives and commercial growth
- Builds highly effective working relationship with the global IT application services team, leverages global platform capabilities and global team, shares global best practice, creates transparency in global demand management
- Creates autonomy in application services for the EMEA region balancing with leveraging global capabilities and sweating the assets
- Provides thought leadership in innovation and brings the best technology and processes to the EMEA organisation
- Builds strong business analysis capability for EMEA region, business process change methodology, align EMEA business stakeholders, EMEA IT team and global IT team to build strong requirement gathering, analysing and signing off process
- Supports data governance process, improve master data quality, ensures data model is consistent across the enterprise application landscape
5
Experience For Business Relationship Consultant Resume
- Supports the regional analytics and Business Intelligence team in the diagnostic and predictive analytics strategy
- Partner with Continuous Improvement and Project Management Office to improve the rigour of execution and agility across multiple functions and business processes
- Champions EMEA business priorities into the overall direction, and definition of the applications architecture to support their business strategy
- Partners with corporate and other regional IT team members and business stakeholders to leverage global processes & platforms, build consensus, gain approval, and ensure the successful execution of the proposed solutions
- Analyse, design, and optimize business processes via technology and integration, including leadership in guiding users in rationalizing and deploying emerging technology for business use cases
- Document the applications architecture and integrations necessary for EMEA with a current view of the larger enterprise portfolio
- Performs the role of IT Business Partner for EPD Russia organization, is accountable for the successful execution of IT projects, programs and other initiatives in his/her area
- Stimulates, surfaces and shapes business demand for IT services, capabilities and products. Ensures that business strategies fully leverage IT organization capabilities, and that the IT service portfolio and capabilities enable business strategies
- Is focused on optimizing the business value realized through IT services, capabilities and products to ensure that low value demand is suppressed while higher value demand is stimulated
6
Experience For Director, IT Business Relationship Resume
- Makes sure the IT portfolio enhances EPD Russia strategy and increases efficiency and differentiation through successful, consistent, and predictable delivery of programs, projects and applications
- Understands and contributes to the EPD Russia business strategies (functional & geographic), current and future required business capabilities. Identifies gaps and opportunities for value creation
- Collaborates with business stakeholders and contributes to the business case process by analyzing business value, benefits, risks, and estimated costs
- Oversees the Russia EPD IT budget and controls the IT functional/geography costs
- Applies organization management / project management
- Agrees with the business on the portfolio of programs, projects and applications and ensures that the overall EPD IT long range plan and budget are aligned. In the EPD Russia management team aligns the functional portfolios, identifies conflicts and synergies and acts upon this
- Negotiates for and secures resources to meet the long-range needs of the business. Oversees and controls the EPD Russia IT budget, project capital/RCE expenditures and ROI. Oversees the Business IT Expert team budget, project capital/RCE
- Performs development of roadmaps containing sequencing of IT solutions to facilitate the achievement of the business strategies
7
Experience For Corporate Real Estate Business Relationship Project Manager Resume
- Continually looks for opportunities for cost reductions and cost avoidance
- Consults also with expert-level relationship management skills, influencing skills, and an ability to earn and maintain trust across business partner organization as well as central IT solutions and service delivery organizations
- Aligns with functional BRMs, Corporate IT and involves where needed IT business consultants, as well as external expertise
- Influences and partners with business leaders (Manager/Director/Affiliate GM) to manage the IT portfolio. Closely collaborates with other parts of EPD IT organization / Corporate IT to ensure adequate and timely delivery of agreed services, in line with agreed service levels
- Identifies standardization of processes and support solutions
8
Experience For Technical Digital Senior Manager of Business Relationship & Program Management Resume
- Is responsible for compliance with applicable Corporate and Divisional policies and procedures
- Is responsible for assessing the compliance of system solutions with regulatory requirements, inclusive of validation – also by understanding the specific challenges and opportunities linked to the regulatory, legal, and economic situation of the Russia EPD Affiliate
- Ensures proper and regular communication of the status of solutions and services for the specific function/geography
- Assesses with the support of Security Officer organization / Cyber security and 3rd parties the current and future risk profile of the function/geography
- Stimulates creativity and innovation e.g. in regard to digital channels and foster required behaviors / change management with EPD Russia
- Directly manages project staff / external staff up to 20
- Close collaboration with other parts of EPD IT organization / Corporate IT to ensure adequate and timely delivery of agreed services, in line with agreed service levels
- Overall staff and service management responsibilities for the Information Technology Group including
9
Experience For Manager Business Relationship IT Resume
- Manages / contributes to initiatives that span multiple virtual teams across the world and cross cultures
- Establish and maintain business relationships with departmental and organizational executives and leaders. Drive transparency with your IT leadership by IT needs, challenge assumptions, and champion efforts within IT to develop cost effective, innovative solutions that can be leveraged across the enterprise
- Provide detailed, accurate and timely updates on current activities to all stakeholders. Ensure proper engagement, at appropriate times, with IT through communication and organizational change management. Maintain customer service focus with the ability to actively listen, elicit information, comprehend issues/needs, and recommend solutions
- Oversee GBS Strategic Initiatives coordinating with other BRMs, PMs, service delivery engineers/architects and business stakeholders
- Track and coordinate requests between GBS and BUs
10
Experience For IS Business Relationship & Capacity Planning Manager Resume
- Track progress against BRM commitments & value realization
- Project manages and assists in preparation of BRM deliverables (monthly reports)
- Acts as BRM delegate for various GBS and TAA calls and meetings as needed
- Primary Interactions: GBS BRM teams, GBS PMO, GBS Program Leads, GBS Finance, TAA Business Unit Leadership Teams, Program Managers and Application teams
- Performs detailed program analysis
- Acts as program and project manager (where assigned) and directs project team as needed
List of Typical Skills For a Business Relationship Resume
1
Skills For IT Business Relationship Partner Resume
- Experience in managing groups, projects and strategic planning
- Experience working with large ERP vendors and major technology application providers
- Experience working with infrastructure, data and security platform and methodologies
- Experience facilitating development and implementation of business initiatives/projects based on management objectives
- Experience working with Business and Technology Leaders to architect actionable IT solutions
- Proven quality focus in providing customer-driven products, services, and solutions
- Knowledge and experience with ITIL® version 3 Service Management methodologies
- Proven ability to work on site and remotely within an international team spread over multiple time zones
2
Skills For Business Relationship Lead Resume
- Confident, professional, and effective presentation and interaction with senior management
- Experience with Clarity and Ameriprise Quality Management Systems (AQMS) standards
- Proven ability to manage a large, distributed IT organization
- Proven ability to manage multiple, large-scale projects or programs and act as a trusted technology advisor to business partners
- Demonstrated ability to work well in a team environment and to lead others in a directed effort to complete projects
- Proven ability to mentor others in the technical and/or business aspects of information systems projects
- Experience in the use of multiple structured methodologies, such as Agile/Scrum, Waterfall, Iterative, RUP, and PMI methodology
3
Skills For Manager IT Business Relationship Resume
- Professional experience and knowledge of change management principles, methodologies, and tools
- Ensuring that data in the portfolio of initiatives/projects are maintained and accurate,
- Assisting the assigned BUs in creation of business case justifications for their technology needs,
- Understanding of public / private sector industry trends as well as the associated technologies
- Maintaining business relationships with Singapore merchants in a consultative approach
- Being able to work for the Aon Hewitt Best Employer in Malaysia 7 times in a row
- Understanding of data management technologies – databases, ETL, data movement utilities
- Leader with an entrepreneur mindset, focused on delivering revenue generating solutions while minimizing delivery time and waste
- Career advancement opportunities – Shaping your future & opening both local & cross border opportunities
4
Skills For Manager, IT Business Relationship Resume
- Innovation:Influence the game-changing technologies that are revolutionizing the dental orthodontics industry
- Desired enterprise-wide understanding of business processes, systems & data
- Desired understanding of Agile / Six Sigma / Lean Methodologies
- Inbound Call Centre role answering approximately 30 calls per day
- Continued with 8 weeks of on the job training
- Operate within the confines of government employment. This includes the ability to understand government policies, statutes and procedures and to strictly adhere as required by law
- Assisting the assigned BUs and IS in the prioritization of initiatives/projects,
- Creation and maintenance of IS resource utilization plans and schedules,
- Identification and escalation of IS and client resource constraints,
5
Skills For Business Relationship Consultant Resume
- Shapes initial enhancement/project requests, provides a high-level estimate of project effort and costs used in cost-benefit analysis, and creates initiative summary sheets (business case justifications), when appropriate,
- Occasionally grasp forcefully, writing by hand
- Escalates BU technology problems and needs to the appropriate IS group(s) for resolution
- Interface with regional HRS, HR COE’s, Business HR Leaders and global processes to ensure service demands are well understood and clear service delivery expectations are in place across the regions
- Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking
- Understand the worldwide Digital/eCommerce team’s core business and strategic roadmap in order to identify opportunities for technology innovation
- Provide regular updates on major strategic Information Services projects, business line priorities, business specific issues, and ROI monitoring including presentations to the company’s Top Management
6
Skills For Director, IT Business Relationship Resume
- Functional business unit work experience in the areas of IT, e-Commerce
- Experience in a comparable role
- Agile methodology is needed
- Knowledge of Hybris is welcomed
- Work in cross-functional teams in an environment of rapid growth
7
Skills For Corporate Real Estate Business Relationship Project Manager Resume
- Lead and manage under conditions of ambiguity and uncertainty
- Thought leader around the application of information technology to business processes and challenges
- Build and lead an IT Account Team / Business Analyst and collaborative individuals who live and breathe that optimize the exploitation of technology, data and information
- Encourages strong partnerships with our business partners and other technology team members. Effectively resolves conflicts to promote forward thinking solutions
- Exhibits a high tolerance for rapid change
- Knowledge of the operations of mass market retailers (Wal Mart, Target, Carrefour, ASDA)
- Proactively manages customers’ expectations
- Masters in Business Administration, Finance, Strategic Management, or related field
8
Skills For Technical Digital Senior Manager of Business Relationship & Program Management Resume
- In a Leader of Others role
- Strong English skills required. Established willingness to travel and lead international teams (Europe, China, Japan, and Middle East) that accomplish global goals. European, Latin or Asian language skills are beneficial
- Demonstrated ability to obtain results in a matrix organization
- Knowledge of brokerage financial statements, analysis, P&L’s and balance sheets
- Enlist support of cross function teams within a large or matrix organization
- Two (2) years' experience with building strong business relationships by navigating, connecting, and coordinating with Business Partners and IT at all levels of the organization
- Four (4) years of professional experience in an Information Technology organization
- Information Technology Infrastructure Library (ITIL) practitioner or experience
- Demonstrated progressive experience in building complex stakeholder relationships and developing credibility with Business Partners, peers and other stakeholders
9
Skills For Manager Business Relationship IT Resume
- Broad and deep knowledge in one or more functional process areas, including: back office / ERP (Supply Chain, Distribution, Manufacturing) or front office functional domain knowledge (Salesforce, Trade, Marketing, & Digital)
- Broad and deep executive-level experience in business relationship management, solution delivery, and service delivery in a large-scale
- Organization management in a large-scale business model Demand / portfolio management in a large-scale mode
- Budget management in in a medium sized business model
- Qualifications in project and program management CPG (food or beverage) or Life Sciences commercial, development, and manufacturing business process knowledge, as related to IT
- Strong influence and negotiating skills and English skills
- Experience in leading teams, at least indirect project teams
10
Skills For IS Business Relationship & Capacity Planning Manager Resume
- One (1) year experience with building strong business relationships by navigating, connecting, and coordinating with Business Partners and IT at all levels of the organization
- Previous experience acting as an IT business analyst or similar role
- Three (3) years of professional experience in an Information Technology organization
- Experience in an IT business relationship lead or similar role
- General knowledge of IT principles, practices and technologies
- General knowledge of business and financial analysis
- Travel minimally (approximately 10% of the time), both domestically and internationally
List of Typical Responsibilities For a Business Relationship Resume
1
Responsibilities For IT Business Relationship Partner Resume
- Distributes reports to stakeholders and maintains archive in MS Teams
- Participates in update meetings (such as Data Center Consolidations, Cloud Migrations, Disaster Recovery plans, Network Transformation), capturing relevant updates, metrics, and issues
- Ensure that GBS service delivery materials presented to have been reviewed for alignment with BRM reporting and TAA priorities
- Participates in GBS program and management updates as needed on behalf of the BRM and individual 1:1 meetings with management, preparing discussion topics and presenting information in a professional manner
- Establish and maintain business relationships across multiple functions within IT and with Business Partners across the organization to include
- Builds and maintains strong relationships with key Sr. Management business and IT personnel and plays a central role in managing tactical communications between IT and its business partners
2
Responsibilities For Business Relationship Lead Resume
- Escalation point to navigate IT for their assigned customers
- Assists and collaborates with BMR Team and BEDs with relationship management as required
- Second place in Forbes' 2017 Best Places for Business and Careers
- Second most educated city in the U.S. (WalletHub, 2017)
- Sixth best state capitol in which to live (WalletHub, 2018)
3
Responsibilities For Manager IT Business Relationship Resume
- Knowledge of HR domains delivered via SDT
- Translate business /people strategies into responsive SD activity
- Coordinates, maintains, and enhances direct collaborative relationships with business service centers, application development, project management, and core business units in support of IT production processes, procedures, and initiatives
- Develops, facilitates, and enhances communications regarding real time IT production issues, service requests, and change activities to our business customers. Identifies and prioritizes IT resources to resolve problems impacting business
- Influences and sets direction in support of emerging technologies and business objectives. Effectively markets potential improvements to core business and IT senior management to reduce/align customer expenses
- Coordinates productive use of IT organizational resources in support of audit requirements including internal audit plans, SAS70 (AICPA Statement on Auditing Standards No. 70 - Service Organizations) reviews, federal/regulatory reviews, state examinations, national accounts reviews, and annual financial statement reviews
4
Responsibilities For Manager, IT Business Relationship Resume
- Leads, manages, directs, and plans activities in a matrixed environment for multiple, high profile and/or complex projects or assignments in support of IT and business initiatives impacting desktop, midrange, mainframe, and multi-tiered computing environments potentially having enterprise-wide impact
- Collaborates with business and IT organizations in the development and maintenance of Service Level Agreements (SLAs) in support of business goals and objectives. Coordinates, facilitates, and participates in SLA acceptance with IT infrastructure, application development, project management, and business customers
- Responds to critical system or site wide production application operational issues by soliciting information and proposing recommendations from available resources. Communicates and assesses impact to service centers, business areas, and IT organizations
- Building strong partnerships
- Excellent executive communication
- Helps implement tools & processes to collect, synthesizing and maintaining outputs from GBS
5
Responsibilities For Business Relationship Consultant Resume
- PM for GBS key artifacts
- Prepares executive reports for TAA business units leadership
- Manages monthly executive reporting process including review of internal GBS reports and data sources, critical analysis of program status, facilitating update meetings with TAA program leads, preparing reports, reviews with BRM team
- Collaborate with enterprise applications service delivery teams, infrastructure / operations, information security and enterprise Project Management Office to identify and translate IT value proposition and capability requirements into actionable projects to deliver value in a cost-effective manner. Review and confirm financial and risk management information in business cases
- Engage and influence at all levels of the organization (staff to Department Managers) and articulate IT visions in a bi-directional manner. Reinforce how the IT vision can become a driver of business value. Educate leaders on technology strategy, trends, and how this relates to their business objectives. Serve as extended member of the business leadership team
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