Business Relationship Manager Resume Sample
Emmie Jacobs
45099 Kilback Tunnel,
Detroit,
MI
+1 (555) 682 6988
Work Experience
Business Relationship Manager
11/2016
-
PRESENT
Dallas, TX
- Expertise at managing suppliers of outsourced/offshored service
- Experienced at delivering multi-million dollar projects
- Formal qualification in project management would be beneficial
- Recommends and directs outside vendors and/or contract employees for specific training programs. Ensures services provided are of high quality and meet the bank’s needs in the most cost-effective manner
- Manages a functional team in one or more sites. Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Conducts performance reviews and participates in calibration sessions
- Own VOC for the allocated business, and drive the right alignment in SSC’s operations
- Identifying Business SCM’s pain areas and develop growth opportunities for SSC
IT Business Relationship Manager
08/2012
-
08/2016
New York, NY
- Own Transitions process using PROLaunch tool. Collaborate with SSC’s Operations team and Business customers for flawless transitions
- Work with customers for understanding the upcoming skill & competency requirements and support development of SSC’s organizational capability and capacity
- Leads team members using an advanced understanding of Cargill Information Protection and TGRC requirements to ensure IT environments adhere to Cargill’s standards and policies
- Exposure to Product Supply & Operations leadership team
- Plant, manufacturing and distribution center tours
- Overview of all Supply Chain areas in their roles and responsibilities in Clorox
- Strengths finders for personal/professional development
Senior Business Relationship Manager
01/2007
-
05/2012
New York, NY
- Store check to gain the perspective from a Clorox Sales team lead
- Increase Bank’s visibiity to enhance new business opportunities by involvement in community affairs
- Manage project to transform our BRM ‘Word’ handbook in to an easy to use web version
- More than 10 years of project management experience
- Experience in financial services industry
- Manages relationships with internal business partners and external clients
- Manages interactions with clients supporting their specific services
- Develops and communicates reliability reporting to support client outages
Education
Grand Valley State University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Excellent system skills and smarts including strong Microsoft Excel skills, Access, and/or other business reporting tools
- Proven record of excellent communication skills, including written, verbal and presentation skills
- Confident communicator and excellent presentation skills. Solid writing skills and ability to create good presentations
- Strong Technical skills and/or Strategic Skills
- Demonstrated consultative skills, customer facing, and relationship management skills
- Strong project management skills including planning, organizing, and prioritizing
- Strong data analysis skills with strong proficiency in project planning, portfolio management, financial analysis and modeling tools
How to write Business Relationship Manager Resume
Business Relationship Manager role is responsible for business, organizational, customer, leadership, interpersonal, relationship, organization, credit, negotiation, presentation.
To write great resume for business relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Relationship Manager Resume
The section contact information is important in your business relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Relationship Manager Resume
The section work experience is an essential part of your business relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Relationship Manager resume experience can include:
- Strong verbal and written skills. Able to communicate effectively across a variety of audiences is required
- Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
- Demonstrates highly effective interpersonal skills and relationship management that creates trusting business partnerships
- Strong leadership skills demonstrated by collaborating with various teams and projects for system and process implementations
- Demonstrated conflict management skills and experience
- Experience leading teams – both with direct staff and indirect project teams. Good organization skills, including program/project management governance
Education on a Business Relationship Manager Resume
Make sure to make education a priority on your business relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Relationship Manager Resume
When listing skills on your business relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business relationship manager skills:
- Demonstrate strong relationship building skills with the ability to influence others to achieve objectives
- Demonstrate strong relationship-building skills with the ability to influence others to achieve objectives
- Proven leadership and negotiation skills and experience/in-depth knowledge of the business, business requirements analysis and IT processes
- Strong business analysis skills and previous Business Analyst experience
- Strong customer service orientation, leadership and people management skills. Ability to balance a wide variety of priorities
- Proven leadership skills, self-directed with strong work ethic
List of Typical Experience For a Business Relationship Manager Resume
1
Experience For IT Business Relationship Manager Resume
- Strong influencing, networking and team working skills
- Excellent customer service, negotiation and PC's skills.Working knowledge of commercial and small business lending
- Good use of initiative and problem-solving skills
- Strong presentation skills, presenting to a variety of stakeholders across the organisation
- Strong analytical and problem solving skills. Assesses and analyzes risks and drives towards solutions and continuous improvement
- Strong analysis and credit review skills as well as basic working knowledge of Bank Credit Policy and Risk Appetite Framework
2
Experience For Small Business Relationship Manager Resume
- Experience working effectively in a shared services IT model
- Strong leadership skills with the ability to lead Agile Scrum teams
- Has excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
- Possess strong business acumen and interpersonal skills,
- Have experience to expand base scope of work and skills through staff augmentation and projects
- Have demonstrated communication skills to interact at all levels in the Customer and internal organization
- Experience with GxP validation. Some experience with vendor management
3
Experience For Senior Business Relationship Manager Resume
- Effectively manage ambiguity and prioritize on business needs
- Strong skills with: MS Office products, Microsoft Project, Microsoft Project Server, and Microsoft SharePoint
- Outstanding customer service and account management skills
- Listening skills / empathy
- Demonstrated experiences in leading teams through change, building, coaching and inspiring professional teams in a matrix organization
- Understands client priorities and provides leadership to bring priority items to the applicable funding boards for proper business justification and IT funding
- Experience with managing and influencing solid and dotted line resources
4
Experience For Senior IT Business Relationship Manager Resume
- Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive levels
- Large ERP Financial System experience: GL, Intercompany, AP, AR, Fixed Assets, Consolidation, Inventory and Cost Accounting
- Builds effective relationships through interpersonal skill and technical expertise to aid cross-functional working
- Work effectively with all levels of management up to and including Division Directors and VPs
- Communicate effectively with business and operational users to identify needs and evaluate alternative business solutions with ICT Teams
- Experience with GxP validation
- Effectively communicate technology systems, function and capabilities to a non-technical audience
5
Experience For Information Technology Business Relationship Manager Resume
- Effectively uncovers and assesses prospects' needs and financial status to provide accurate and suitable credit and other product advice and recommendations
- Deliver timely and effective communications to CTG leaders to ensure early and effective engagement against BU needs
- Project Management / Agile Skills
- Communicate effectively to peers, internal and external stakeholders
- Relevant experience: Delivery of strategic processes through influence; Lead/implement process improvements; cross functional experience
6
Experience For Business Relationship Manager IT Latam Resume
- Strong experience with operations and/or support in a fast-moving, highly-critical, enterprise application environment
- Superior communication skills – to both Technical & Executive audiences
- Great customer service, problem resolution and communication skills, both verbal and written
- Demonstrates experience in service level agreements management and vendor relations
- PowerPoint skills inclusive of creation and delivery of presentations to executives
- Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of project data
- Bilingual Spanish skills highly desired
- Ten (10) or more years of IT experience or business experience in large or midsized multinational organization
7
Experience For Business Relationship Manager Generalist Salt & Poultry Groups Resume
- Strong Technical and User Experience acumen with Digital Workplace Technology Products and Services such as O365, Collaboration Tools, Mobile and PC’s
- Prior experience in Public Sector Program Management, Sales and Business Relationship Management
- Willingness to travel overseas, European language skills would be an advantage
- Reviewing and reporting progress to key business stakeholders on progress against IT delivery priorities and budgets, dealing with escalations as necessary
- Defining the pipeline of work and ensuring effective management of the flow of demand
- Liaising between Business Unit IT teams and Digital infrastructure team for delivering best in class digital experience to S&P Global employees in APAC region
- Experience in partnering with Retail Branch teams, including joint calling, coaching and supporting a designated cluster of Branch Managers
- Experience in understanding and mapping complex business processes using Business Process Mapping methods
- Experience working in a global and multicultural organization, including working across national and international boundaries
8
Experience For IT Senior Business Relationship Manager Resume
- Experience with recruitment media, recruiting, recruitment consulting or staffing industry
- Experience managing large accounts or leading a team in managing large accounts
- Skill in conducting needs analysis and working with business and industry to determine training needs
- Apply understanding of competing internal priorities to help shape the Roadmap
- Experience of evolving process and ways of working
- Sales experience in SME/Business Banking Lending
- Facilitates frequent IT planning and strategy sessions with division leadership and STERIS shared IT services insuring priorities are aligned
9
Experience For Business Relationship Manager, IT Servicing Resume
- Experience preparing and presenting proposals to clients
- Experience with leading and managing projects across multiple technologies and functions
- Skill in data collection, analytics, problem solving, statistics and reporting
- Manages a portfolio of investments, prioritizing to align with emerging business strategy
- Experience working in the learning space
10
Experience For It-business Relationship Manager Resume
- Solid understanding of project management principles and practices including
- Exercises sound judgment, evaluating demands of key stakeholders and appropriately prioritizing
- Experience interfacing and communicating with Executives in relation to Information Technology projects
- Experience analyzing and solving complex business problems
- Evidence of leading and developing innovative solutions
List of Typical Skills For a Business Relationship Manager Resume
1
Skills For IT Business Relationship Manager Resume
- Demonstrated multi tasking skills managing multiple customer accounts and demonstrated ability to prioritize effectively under pressure
- Experience of managing third party suppliers and have strong network and consulting skills
- Train hiring teams on the most effective recruiting practices, interviewing skills, making the best hire decisions, and applicable laws
- Strong leadership and management skills, including facilitating change, driving operational excellence, and striving for continuous improvement
- Proven solid experience in implementing Successfully Digital Marketing for Pharmaceutical environment.
- Strong listening skills to truly hear and try to understand what others are trying to say
- Strong problem solving and process improvement skills for healthcare provider management processes and workflows
2
Skills For Small Business Relationship Manager Resume
- Experience effectively managing accounts in a Technical Support organization
- Excellent communication skills, with fluency in English both verbally and in writing
- Strong verbal, written, formal and informal communication skills
- Excellent interpersonal, communication, presentation & leadership skills
- Prior experience in a merchant or distribution business with specific experience of similar business unit or function
3
Skills For Senior Business Relationship Manager Resume
- Strong negotiating, facilitation and influencing skills
- Strong leadership skills over projects and people
- Demonstrates problem solving skills and the ability to work collaboratively with other departments to resolve issues
- Bachelors and six (6) years of related experience; Masters and four (4) years or more experience; PhD and 0 years related experience
- Using strong analytical, consultative and communication skills, gather and document business requirements
- Strong analytical, problem-solving, critical thinking and decision making skills
4
Skills For Senior IT Business Relationship Manager Resume
- Five years experience in solutions and applications selling leveraging research and strategic account planning skills
- Demonstrated and proven capability to forge strong working relationships with business and IT staff
- Detail-oriented individual with strong planning and analytical skills
- Excellent communications skills, both verbal and written, to explain complex ideas to wide range of audience
- Excellent oral and written communication skills with ability to influence and engender collaboration
- Prior experience successfully managing competing priorities
- Sourcing Process Knowledge Skills
- Sourcing IT Portfolio knowledge & Skills
5
Skills For Information Technology Business Relationship Manager Resume
- Outstanding customer relationship skills to understand customer needs, build trusted relationships and bridge the language gap between IT and business
- Short and long-range planning skills for technology organizations and systems including develop of budget and staffing requirements
- Demonstrated experience building and managing high velocity teams
- Demonstrated experience in IT management, business analysis, consulting, process engineering or solutions management or other related area
- Strong business IQ – has a deep understanding of the business unit operations, operating model and priorities
- A leader who has worked in a business-facing IT organization with demonstrated experience in partnering with business stakeholders
6
Skills For Business Relationship Manager IT Latam Resume
- Experience in operating effective time and schedule planning
- Deep knowledge and understanding of the Medical Evidence domain including utilization of Real World Data to generate evidence
- Experience of building high value business cases & mobilising prioritized investments
- Sales ability and technique including presentation, facilitation, influencing and dispute resolution skills
- Related experience -- Experience in managing, coaching a team of professionals
7
Skills For Business Relationship Manager Generalist Salt & Poultry Groups Resume
- Exceptional questioning and listening skills
- Experience developing scope and validating business requirements as they relate to IT strategy
- Prior experience working in Investment Banking
- Effectively managing accounts and/or personnel in a Technical Support organization
- Demonstrable Project Management skills, preferably from a publishing organization
- Supplier management and purchasing skills
- Presentation & facilitation skills including use of Microsoft Word and Power\Point
- Proven experience and understanding of the complete software life cycle
- Demonstrated experience/ability to collaborate with and advise business partners and management with respect to projects, scope, planning, costs, and resources
8
Skills For IT Senior Business Relationship Manager Resume
- Strong experience ITIL best practices
- Strong experience with ITSM software
- Effectively communicate with senior team members and stakeholders
- Influence & Negotiation skills
- Proven ability to operate across multiple domains and ambiguity
- Organize and troubleshoot efficiently and effectively
- Solid understanding of DIT's business, services, and IT operations. Understanding of how effective IT operational organizations run and deliver service
- Technology experience and related management experience in multiple business and technical processes
9
Skills For Business Relationship Manager, IT Servicing Resume
- Proven experience of Matrix management: working with internal delivery organisation, co-ordinating activities of internal organisation
- IT and Manufacturing/Engineering experiencein large or midsized multinational Health Care or Consumer Goods organization
- Effective people and/or process management experience
- Digest a very wide variety of information and communicate effectively to different partners and stakeholders
- Working knowledge of sales, lending, credit analysis, customer service, retention skills and banking products and services
- Related experience -- Experience in managing, coaching a team of professionals
10
Skills For It-business Relationship Manager Resume
- Demonstrated experience with strategic and operational planning
- Demonstrated experience with budgeting process
- Trong strategic consulting experience with either a provider or payer required
- Ensures projects & enhancements effectively return the documented results
- Active listening skills partnered with the ability to ask relevant probing questions
- Prior experience working successfully in collaborative matrixed environments
- Work effectively within ambiguous scenarios and embrace change
- Facilitation, delegation, organizational skills
List of Typical Responsibilities For a Business Relationship Manager Resume
1
Responsibilities For IT Business Relationship Manager Resume
- Identify opportunities internally with Sales, Service and Implementation to deliver superior solutions to clients, whilst proactively cross-selling ADP’s products and services
- Strong communication skills in writing, speaking, and presenting
- Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
- Excellent oral, written, organizational, and listening, communication skills
- Strong ability to make and effectively communicate high-level strategic recommendations based on financial data
2
Responsibilities For Small Business Relationship Manager Resume
- Proven experience working with executive sponsors and senior business leadership teams developing and delivering strategy and operating plans
- Develop the business acumen to effectively support LSCM and identify opportunities for technological solutions to support strategic business vision
- Strong financial acumen and experience developing business cases
- Communicate effectively at all levels of the business, and with both technical and non-technical people
- IT experience or business experience in large or midsized multinational health care organization
- Assessing and prioritizing IMED requirements in line with IT strategy, and influencing IT strategy where appropriate
- Experience in developing business cases, identifying and aligning technology trends with business goals, cost/benefit analysis
- Experience modeling business processes using industry standard modeling tools and practices
- Develop and maintain the customer account plan, including accurate customer forecasting, demand planning and effective delivery of the plan
3
Responsibilities For Senior Business Relationship Manager Resume
- Meet deadlines while managing competing priorities and heavy workloads
- Comfortable dealing with senior leaders / executives and demonstrates an ability to counsel management, while also facile working with staff at all levels
- Two (2) years of experience in contracting/negotiating
- Proven track record of institutionalizing leading-practice methodologies and processes
- Experience in various functional areas (e.g.: sales & marketing, strategic planning, operations, HR etc.)
- Experience making recommendations to hiring managers based on how positions create value to the business
4
Responsibilities For Senior IT Business Relationship Manager Resume
- Skilled in conducting presentations and leading meetings
- Excel in a dynamic environment filled with fast pace changing priorities while maintaining a constant commitment to the highest levels of quality
- Previous experience in negotiating and managing stakeholders and vendors
- Experience in managing leadership level business relationships within the entertainment industry
- Experience translating business needs into technology requirements and vice versa
- Experience developing business case and ROI for new initiatives
5
Responsibilities For Information Technology Business Relationship Manager Resume
- Develop a strong working relationship with clients and project teams and be able to convey client requirements to BRS product teams as necessary
- Sales experience in SME/Business Banking
- Strive to deliver highest level of Customer experience by ensuring the optimum level of support from ENT
- Direct experience in leading teams within IT
- Manages cost and spend analysis to identify cost effective solutions for existing and future needs
- Strong knowledge of retail maintenance (equipment, building systems, etc.)
- Excellent understanding of the business processes, strategy and global perspective
- Establishes staffing/resource capacity plans. Responsible for overall organizational effectiveness and vendor management
6
Responsibilities For Business Relationship Manager IT Latam Resume
- Experience of stakeholder relationship building and management at different levels of an organisation
- Strong understanding of IT service, service levels and service level management processes
- Experience of working with(in) an IT department
- Experience managing cross-functional and cross-locational teams (as a supervisor, in an indirect/dotted line role, or in a project manager role)
- Establishes staffing/resource capacity plans. Responsible for overall organizational effectiveness
7
Responsibilities For Business Relationship Manager Generalist Salt & Poultry Groups Resume
- Experience leading teams - both direct and indirect teams
- Primary point of contact for overall IT needs the business unit. Responsible for prioritizing demand
- Seek advice and suggestions from Interim Vice President and/or Director of Industrial Training prior to
- Experience with emphasis in systems supporting the specific business area, required
- Experience in a position of leadership to include team development and management or managing processes and projects, required
- Experience facilitating the development and implementation of business initiatives and projects based on organizational objectives
- Demonstrated track record of creating technology solutions to solve business problems across multiple functions/divisions
8
Responsibilities For IT Senior Business Relationship Manager Resume
- Experience leading teams - both with direct and indirect
- Experience in setting IT strategy and business IT alignment
- Experience in ensuring processes/people are in place to support regional and global areas of responsibility
- Strong knowledge of Licensing and Contracts
- Strong understanding of project management processes and procedures
- Experienced in client support and applying technology to deliver business requirements
- Experience working hands on with Scrum Teams
- Mall Business Banking experience
- Proven ability to interact and build relationships with candidates and all levels of the organization (including senior management)
9
Responsibilities For Business Relationship Manager, IT Servicing Resume
- Strong learning agility and desire for personal development
- Broad experiences across a variety of industries (including Financial Services and/or Retail)
- Propose solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs
- Experience working in large team environments
- Share, recommend and promote existing / new Solutions that could represent a good opportunity for the business
10
Responsibilities For It-business Relationship Manager Resume
- Works with senior business managers to assess and establish priorities on business IT initiatives
- Collaborate with senior business management on the IT Strategy to assess and establish priorities on global/regional/local initiatives
- Work with senior business managers to assess and establish priorities on business IT initiatives
- 2 – 4 years of experience in sales and relationship management within small business banking or business lending
- Strengthen IT/Business relationship by establishing strong, trusting partnerships within your assigned business unit or business division
- Operate as change champion through education, leading change, influencing positive outcomes
- Experience with one or more of the following: technology service models, delivery models, software methodologies, managed services, consultant staffing models
- Experience leading IT initiatives
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