Partner Relationship Manager Resume Sample
Dewitt Mraz
812 Grady Bypass,
San Francisco,
CA
+1 (555) 727 8126
Work Experience
Partner Relationship Manager
01/2017
-
PRESENT
Boston, MA
- Demonstrated results as an account manager in a technical, e-commerce, or media-related environment
- Demonstrated results as an account or operations manager in a technical, e-commerce, or media-related environment
- Outsourced Customer Service Team- 3rd Party contact centre operation maxing at circa 100 FTE - Travel Required to Outsourced Partner on a regular basis (fortnightly)
- Direct E-Commerce Managers
- Fulfilment Logistics Managers
- Retail Operations Managers
- Buyers, Merch & Product Quality Managers
- Managing processes through strong collaboration with internal business partners and contracted third-party partner to drive seamless daily operations
On-boarding Partner Relationship Manager
03/2013
-
09/2016
Chicago, IL
- Delivering Customer Treatments based on our servicing ethos and principles
- Serving as the primary contact with contracted third-party servicing partner
- Support program strategies and drive partner adherence to all operational, compliance, and customer experience goals
- Facilitate regular call calibration sessions and operational performance reviews
- Provide on-site direction to servicing Partner to ensure the program meets goals and American Express’ servicing standards
- Provide updates to business partners
- Be an ongoing advocate of the customer
Channel Sales Partner Relationship Manager
03/2009
-
12/2012
Los Angeles, CA
- Listen, understand, building trust and respect our valued partners. Advocate for them in our business. Stay very aligned with Ericsson project and represent our requirements and expectations to the partners in open and transparent way. Provide partners with honest feedback on their performance
- Establish 12-month business plan and track execution to that plan. Align Ericsson project requirements with services that the partner is willing and able to perform. Track progress and alignment to plan monthly
- Work collaboratively with various stakeholders such as but not limited to Ericsson Project Management, Ericsson Build and Optimise, Ericsson Field Services Organisation and other Ericsson Delivery Partners
- Working with our project, safety, and advanced engineering teams to communicate
- Safety issues at work
- Procedural or scope requirements
- Communicates company’s educational business needs to partner companies
- Manage partner profitability and own the partner P&L’s. Ensure both partner and ARS financial objectives are met/exceeded by securing additional opportunities for marketing, introducing new products, increasing channels of distribution and managing expenses
Education
University of Saint Mary
2004 - 2009
Bachelor's Degree in Business Administration
Professional Skills
- Fine-tuned negotiations skills and proven record of driving results
- Experience in payments highly desirable - Proven ability to operate autonomously across multiple teams in a matrix organization
- Proven ability to be successful in a fast-paced environment with competing priorities
- Exceptional relationship & partnership management skills
- Work experience in relationship management / sales & Marketing
- Establish strong rapport with Segment, Operations, Tendering, Region teams and ensure teams are kept up to date
- Strong understanding of performance management
How to write Partner Relationship Manager Resume
Partner Relationship Manager role is responsible for events, retail, training, integration, trading, reporting, design, digital, travel, automation.
To write great resume for partner relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Partner Relationship Manager Resume
The section contact information is important in your partner relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Partner Relationship Manager Resume
The section work experience is an essential part of your partner relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Partner Relationship Manager resume experience can include:
- Lead, coach and develop team members to provide exceptional relationship building, problem solving and service delivery for HealthEquity’s health plan and other partners
- Schedule and effectively lead partner startup calls
- Opportunity to work to exciting and fast paced environment with good people
- Forge strong partner relationships
- Build strong business relationships with our internal and external stakeholders to ensure targets are achieved
- Business experience in management of partner or client relationships
Education on a Partner Relationship Manager Resume
Make sure to make education a priority on your partner relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Partner Relationship Manager Resume
When listing skills on your partner relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical partner relationship manager skills:
- Proven effective and productive collaborative skills
- Demonstrate a good understanding of the technical training needs of Opal’s various sales channels and external customer base
- Leading & delivery of projects to improve the customer experience, and wider business projects impacting Customer Service
- Contacting and assigning capacity management initiatives to ensure priority service
- Building strong business relationships with our internal and external stakeholders to ensure targets are achieved
- Building long term, positive partner relationships through effective relationship management
List of Typical Experience For a Partner Relationship Manager Resume
1
Experience For On-boarding Partner Relationship Manager Resume
- Negotiate and execute projects with outside vendors, when necessary
- Detail-oriented with ability to see the big picture of a project
- Accountability to ensure compliance to QBE frameworks, Average Repair cost, NPS, Cycle time and Quality
- Fundamental knowledge of the smash repair industry
- Relationship and category management principles
- Coordinate the creation and launch of integration specific materials and customized sales and training programs to support sales, implementation, and optimization of the integrated solutions within each target market as defined by the business. Facilitate and support the maintenance of joint sales activities and relationships between the DM business and partner
List of Typical Skills For a Partner Relationship Manager Resume
1
Skills For On-boarding Partner Relationship Manager Resume
- Experience managing suppliers/category management
- Collaborative team who work under a good leadership team
- Organising and coordinating interactions across multiple partners with differing demands and needs often in different timezones
- Having an appreciation of contractual negotiations and the supplier lifecycle, working with procurement and vendor management teams
- Negotiating and implementing action plans to ensure performance issues are remedied
- Understanding of how to secure win-win outcomes
- Driving long-term solutions through automation of and innovations to process and complex workflows
- Mentoring others and help develop talent
- Ensuring all policy and processes are undertaken within the Industry accepted repair procedures and organization policy
2
Skills For Business Partner Relationship Manager Resume
- Reviewing repairers quotes and performance benchmarks
- Working knowledge of relevant motor trade legislation
- The key measure for success is in developing and sustaining a high-performance heavy repair, catastrophe and towing network
- Collating and summarising information from partners and multiple 3rd party sources in order to provide regular updates written and verbal to the Tech leadership team and business stakeholders
- Gaining an understanding of News UK’s business models with a focus on digital/technology products and services in order to match the business needs with partner opportunities
- Creating mechanisms and building strategic plans for partners, Amazon services and the team
- Developing and implement appropriate solutions to ensure the network suppliers are adhering to contractual obligations
- Facilitate partner relationships by identifying and working with partners who commit to GE SWS’s strategic directions
3
Skills For Channel Sales Partner Relationship Manager Resume
- Regularly bring the right people together at the right levels from both sides of the partnership, facilitating as necessary
- Work with partners to develop integration success metrics including specific KPIs that drive adoption and revenue growth for GE SWS
- Right-size the number of partners globally; determining with GE SWS teams the appropriate geographic coverage
- Work with Marketing on Partner Communications, partner portal content
- Develop trust, alignment and understanding with partners
- Enroll partners in the Channel Sales Partner program at the appropriate level with supporting agreements
- Ensure regular reporting of sales targets
- Negotiate complex deals and explain the terms in easy to understand language
4
Skills For Services Partner Relationship Manager Resume
- Develop strategic relationships, earn trust and anticipate customer needs, including creative problem solving as well as the ability to push back diplomatically, where necessary
- Develop internal relationships to build trust and work collaboratively with cross functional teams
- Use salesforce.com
- Develop integrated strategies and manage the execution
- Increase collaboration and facilitation of partner engagements with Segments, Operations & Regions
- Work with Region, Operations and Segments to address conflicts and partner performance issues
- 30-40% travel. General Office Demands
- Any technical or operational knowledge around radio network services
5
Skills For Senior Partner Relationship Manager Resume
- Inspire change and create a positive work culture
- Supportive organisation around diversity, empowerment, and development
- Opportunity to challenge and grow in your career
- Ensure Energy Connections and GE SWS processes are followed
- Right-size the number of Channel Sales partners globally to align with regional sales objectives
- Support Region and Segment Sales strategy/quotas and day-to-day partner engagements
6
Skills For Partner Relationship Manager, Mssp West Resume
- Identify, review, nominate and track partner participation in GE and Industry events
- Organize and host quarterly reviews
- Track interactions and the general health of our key partner relationships so that we leverage the most value out of our strategic alliances
- Work at an operational level day to day, maintaining an understanding of the News UK product set and the interactions with the partners, whilst remembering to look strategically at our long term goals making sure the day to day aligns with this
- Look out for new trends and products, maintain the tech industry tracker and present briefings and updates back to directors and CTO. Identify opportunities and risks to News UK
- Support contract renewals for your team’s partners
7
Skills For Education & Partner Relationship Manager Resume
- Accountable for the completion of a Partner’s On Boarding experience within timescales agreed with all process key stakeholders (once established) and making improvements based on CSAT gathered at completion
- Drive delivery against agreed SLA and OLA’s as per formal agreements
- Acting as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success
- Driving down Cost Per Contact & Contact Per Order Measures to ensure the operation remains efficient
- Ensuring quality service delivery and compliance with service provider contracts
8
Skills For Partner Relationship Manager Apple Pay Business Operations Resume
- Create and work with outsourcer to deliver strategic customer service improvement roadmap
- Shape and deliver the tactical continuous improvement list
- Driving improvements to the customer experience by understanding and acting on the challenges faced by the front-line team, detailing retrospective issues / lessons learnt, how to avoid again etc
- Driving improvements in CSAT scores to ensure the team are delivering a high quality of service to Mothercare Customers
- Agree, manage and be accountable for all aspects of the outsourcing budget
- Use meaningful data to make informed business decisions
9
Skills For Institutional Partner Relationship Manager Resume
- Accountable for providing the outsourcer with accurate forecasts for all contact channels, supporting and signing off operation plans particularly for peak periods
- Working closely with key stakeholders on the development of the business Customer Service & Brand Proposition's, ensuring the customer lens is at the heart of all business decisions
- Delivery management experience
- Create, improve and produce daily, weekly and periodic Customer Service reporting for Trading and Exec Teams
- Maintain awareness and knowledge of key customer issues and serious customer complaints and provide suitable interpretation and solutions to relevant teams including directors, mangers, legal, PR etc. dealing with the customer where required
- Consistently demonstrate behaviours that reflect the Mothercare values
- Lead, manage and be accountable for all aspects of service delivery and strategic development of the Customer Service Function (primarily outsourced)
10
Skills For Health Plan Partner Relationship Manager Resume
- Traffic contracts through legal department
- Enter information and upload documents into Salesforce
- Collect partner assets and intake forms
- Create, monitor and modify project timelines
- Collaborate with key internal stakeholders to find solutions to mitigate program delays
- Proactively communicate program goals and program status to project team
- Request and send invoices
Related to Partner Relationship Manager Resume Samples
Commercial Relationship Manager Resume Sample
Work Experience
• Intermediate credit skills; Analysis and completion of credit applications up to $3MM in authorizations
• Works with the Sales Manager to identify and develop new markets in the within the bank’s footprint and expand lending opportunities in accordance with the bank’s strategic plan
•&n...
Professional Skills
• Strong negotiation and oral and written co...
• Strong analysis, judgment and communicatio...
• Computer skills including Windows-based so...
Relationship Marketing Manager Resume Sample
Work Experience
• Develop the MHE Elementary portfolio’s brand presence, including strong national context for program awareness, learning science, and customer retention and advocacy
• Partner closely with internal teams including data scientists, analysts, and data engineers to glean insights from data, develop hy...
Professional Skills
• Solid organizational, multi-tasking, inter...
• Experience in B2B, Account-based marketing...
• Solid verbal, written and presentation ski...
VP Relationship Manager Resume Sample
Work Experience
• High quality, high touch contact
• Develop strong relationship with key decision makers at across assigned client relationship
• Cross sell all ERS solutions and surface ENV opportunities
• Establish/renew/renegotiate all contracts with assigned account...
Professional Skills
• Strong multi-tasking, project management a...
• Excellent relationship management and peop...
• Apply strategic and critical thinking as w...
Talent Relations Resume Sample
Work Experience
• Strict attention to detail and a strong follow-up required
• Effectively prioritize with strong time-management skills
• Oversee all non-editorial standard business communication to DCE’s talent pool announcing company news, updates to policies and procedures, or requesting i...
Professional Skills
• Prior casting office or talent relations i...
• Computer skills required ~ Excel, Microsof...
• Prior experience with social media managem...
Regulatory Office Resume Sample
Work Experience
• Drive & manage improvement programs for regulatory reporting control, including understanding the existing issues, identifying the root cause and implementing remediation
• Follow the escalation protocols for regulatory breach incidents by organizing debriefing meeting, Phoenix/FORCE uploads
&n...
Professional Skills
• Provide informed skill set to deliver chan...
• Post graduate education in business or a r...
• Effectively communicate and/or escalate is...
Regulatory Risk Resume Sample
Work Experience
• Detailed business analysis/requirements definition across our data and core capabilities streams of delivery
• Direct, daily interaction with business & operations reporting SME’s to manage the information flow and delivery of key project milestones
• Work with Controls a...
Professional Skills
• Strong project management skills, proven o...
• Strong analytical skills alongside the abi...
• Proven managerial skills including setting...