Business Systems Analyst Senior Resume Sample
Taya Ullrich
5150 Wilhelm Flat,
Dallas,
TX
+1 (555) 515 3306
Work Experience
Business Systems Analyst Senior
05/2017
-
PRESENT
Philadelphia, PA
- Manages the definition of system/functional specifications for Citi ATM related projects, this includes effectively translating business requirements (BR) into functional specification and use cases
- Configuration, setup and maintenance of Genesys routing logic for Chase Toll-Free numbers and Multi-Site Call Routing
- Administration and documentation of the Chase Call Routing Platform (Carrier, Genesys, PBX)
- First Level 24x7 on-call support for call routing issues
- Interact with Business Partners, IS Teams and vendors
- Partners with the Business users and IT teams to capture the business context - problem, current state, desired future state, objectives, business needs and impacted user groups
- Plays a critical communications role by interacting with user (business domain) and with developers and testing personnel (technical domain)
- Responsible for executing elicitation techniques such as Interviews, Exploratory Prototypes, Facilitated Workshops, Focus Groups, Observation, User Task Analysis, Documentation Study and Surveys and overall Process Re-engineering
- Mentors less experienced Business Systems Analysts
Business Systems Analyst\senior Business Systems Analyst
05/2012
-
12/2016
Dallas, TX
- Competent in the use of standard software applications such as Microsoft Word and Excel and operate standard office equipment
- Make telephone and direct personal contact with internal and external personnel and make formal presentations to small or large groups
- Collaborate with product team, technology team, and User Experience Group to elicit/author scope document, project requirements, and Product Backlog Items (PBIs) including Acceptance Criteria
- Assess application impact and coordinate related estimation sessions with the project team
- Review and Approve Project Scope, Requirements, Wireframes, Mockups, Content Matrix and Test Plan
- Attend Project Status meetings for assigned projects to provide Project Manager with progress updates
- Work closely with Project Managers and App. Development Managers to formulate target delivery dates for the Scope Document (as applicable), Requirements Doc. deliverables and Product Backlog Item (PBI)/Story Card completion and then deliver according to the planned schedule
- Facilitate Product Backlog Item (PBI)/Story Card review and estimation sessions with the project team
Business Systems Analyst, Senior
06/2005
-
01/2012
New York, NY
- During Project Lifecycle, support the development and test teams by providing requirements clarification, issue resolution, and process improvement in order to ensure the delivered product is functioning accurately and within the defined business objectives
- Provide expertise and validation support during the rollout of new functionality & during the post deployment warranty period
- Support production support team by analyzing production issues, defining requirements for the possible fix and helping get it prioritized for development
- Attend team scrum activities such as Stand-Ups, Sprint Planning, Amigo Review, Sprint Review, Retrospectives
- Communicate project status to manager and escalate issues impacting the project or release
- Create Process Flow Diagrams, Data Requirements modeling & Requirements Traceability Matrix as needed
- Participates in new technology solutions projects and system enhancements
- Works with business partners to identify and evaluate improvements to Utility Business Systems applications that solve business problems
- Documents and submits change requests through appropriate change control process
Education
Norwich University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Strong problem solving skills, strong communication skills, ability to work with our business partners to work through support issues and projects
- Strong interpersonal and communication skills, both written and verbal. Excellent customer service skills
- Proven computer literacy with effective PC (Microsoft Suite), keyboard skills, MS Project, Access, and Visio application skills
- Excellent interpersonal, written and oral communication skills and effective presentation skills
- Strong problem-solving, analytical skills, and teamwork skills
- Strong written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
- Demonstrated strong skills in analysis, organization, meeting facilitation, writing, editing, communications, and decision-making
How to write Business Systems Analyst Senior Resume
Business Systems Analyst Senior role is responsible for business, analytical, technical, presentation, facilitation, interpersonal, customer, advanced, organizational, design.
To write great resume for business systems analyst senior job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Systems Analyst Senior Resume
The section contact information is important in your business systems analyst senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Systems Analyst Senior Resume
The section work experience is an essential part of your business systems analyst senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business systems analyst senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business systems analyst senior position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Systems Analyst Senior resume experience can include:
- Participates and leads cross-functional teams of subject matter experts to gather and document requirements for application enhancements and new technology solution projects
- Effective presentation skills with the ability to clearly and effectively convey information to individuals or groups
- Demonstrates strong collaboration and inter-team skills. Comfortable working with cross functional teams and moving between leadership and peer roles
- Demonstrate strong problem-solving skills by creating solutions based on your findings and system capabilities
- Communication. Effectively communicates clearly, correctly, knowledgeably and effectively both verbally and in writing
- Skills to work effectively with cross functional teams
Education on a Business Systems Analyst Senior Resume
Make sure to make education a priority on your business systems analyst senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business systems analyst senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Systems Analyst Senior Resume
When listing skills on your business systems analyst senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business systems analyst senior skills:
- Excellent time management and organizational skills with the ability to effectively organize, plan, control and prioritize work/project
- Strong Analytical skills and testing skills
- Effective communication skills, both written and verbal, and presentation skills
- Excellent written and oral communication skills with the ability to communicate effectively with technical and non-technical staff
- Team player with strong communication, facilitation, prioritization, consensus building and problem-solving skills
- Experience working in an Agile environment with proven skills writing User Stories
List of Typical Experience For a Business Systems Analyst Senior Resume
1
Experience For Business Systems Analyst, Senior Resume
- Well-developed technical skills within profession. Skills in organizing and presenting proposals
- Effective oral communication skills for explaining technical information to end users and business management, and providing user training
- Possession of excellent innovative, problem-solving, conceptual thinking, interpersonal, and teamworking skills
- Effective written communication skills for developing user documentation and training materials
- Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
- Human relations skills to maintain effective working relationships with staff, management and clients
- Effectively handle competing priorities to achieve team objectives
- Strong verbal, written, interpersonal communication and customer service skills, including ability to influence customers to take necessary action
2
Experience For IT Business Systems Analyst Senior Resume
- Excellent organizational, analytical, and independent problem solving skills
- Solid understanding of and demonstrated experience of tools such Rally/TFS
- Strong SQL querying skills
- Possess strong retention skills
- Meeting management and facilitation skills
- Creative Problem Solving / Strategic Thinking. Effectively solves complex problem using analysis, creative thinking and input from others
- Communicate effectively, both verbally and in writing with all levels including executive leadership. Successful performance with presentations
- Contribute and collaborate effectively as a leading member of a highly-functioning and productive team
- Demonstrated ability to work in a complex computing environment with competing priorities
3
Experience For Business Systems Analyst, Senior Principal Resume
- Demonstrated ability of creative thinking and effective communication of complex concepts, both verbally and in writing
- Demonstrates strong motivation and ability to learn, continuing to keep up with new developments in data processing and admission’s business processes
- Proven experience leading test automation status and results meetings
- Proven experience leading test status and results meetings
- Solid experience in project management, handling multiple concurrent projects
- Experience with TSYS-related platforms or industry card processing experience
4
Experience For Agile Business Systems Analyst, Senior Resume
- Experience translating between business & technology in an effective manner
- Ensures IT Service Desk staff has the requisite knowledge to process customer requests and incidents effectively and efficiently
- Customer service skills to act responsively to customer inquiries and requests; and escalate matters appropriately
- Eliciting, documenting, and prioritizing requirements across multiple (often competing) stakeholders
- Having Banking/Payment Industry Experience of over 3 years as Business Analyst
- Networking level 1 basic experience
- Experience in eliciting requirements from businesses, including facilitating working sessions with various stakeholder and IT support teams
5
Experience For Epic Business Systems Analyst Senior Resume
- Experience with developing, maintaining, and managing the requirements baseline for future systems and technical refreshes of existing systems
- Experience with managing junior- and mid-level business and systems analysts, including tasking and approval of requirements deliverables
- Performs gathering, analysis, documentation, and validation of business and / or technical needs using interviews, workshops, modeling techniques
- Fosters or leads team building and self-driven skill development through active participation in appropriate training, mentoring, and certification programs
- At least five years of experience in a wide variety of business analysis techniques including interviewing, group facilitation, and logical data modeling
- Experience working with application requirements gathering for RFP and developing statement of work for business cases
6
Experience For Business Systems Analyst, / Senior Resume
- Performs gathering analysis, documentation and validation of business and / or technical needs using interviews, workshops and modeling techniques
- Experience with performing business analysis, including aspects of business process and requirements elicitation and documentation
- Seven years experience working with the Atlassian suite of testing tools specifically (JIRA & Zephyr)
- Experience working with all the following utility applications: CC&B, StormCenter, Service Now, Maximo, ADMS
- Experience with consulting, business, manufacturing, government, or the military
- Experience with collecting and documenting system requirements
- Experience working with Rational Performance Tester (RPT) or any other load/performance testing tool
- Experience working with the Atlassian suite of testing tools specifically (JIRA & Zephyr)
- Experience working with any load/performance testing tool
7
Experience For Horizon Business Systems Analyst Senior Resume
- Experience with writing and executing complex SQL queries to extract data from a variety of data source
- Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities
- Client-facing experience implementing payroll/benefits solutions
- Experience in reporting and dashboarding tools
- Configuration experience in Product allocation, planning books, planning areas and process chains
8
Experience For Business Systems Analyst\senior Business Systems Analyst Resume
- Configuration experience in Back-Order Processing (BOP) and rescheduling
- Experience working with online and mobile banking services, processes and product offerings
- Experience managing a backlog of features and user stories encompassing functional and non-functional requirements
- Experience configuring and troubleshooting COTS IT systems with complex business rules
- Experience with business process workflow and reengineering and documenting business process flows and rules
- Experience with major systems modernization effort involving a mix of technologies, including custom development, COTS, and GOTS
- Experience with using JIRA and creating Epics and User Stories
9
Experience For EHR Business Systems Analyst, Senior Resume
- Experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and
- Demonstrated success in working with customers, vendors, and leading cross-functional teams
- Experience in working face–to–face with the client
- Experience with analyzing disparate systems to identify gaps and potential impacts
- Seven years experience supporting the business of an Electric Utility or Water Utility
- Advanced skill to use spreadsheet, word processing and presentation software tools to produce reports and correspondence
- Flexibility to respond to changing work priorities and handle multiple projects at the same time
- Experience with analyzing organizational functions and business processes
10
Experience For Business Systems Analyst Senior Resume
- Experience working with Rational Functional Tester (RFT) or any other test automation tool
- Experience supporting the business of an Electric Utility or Water Utility
- Experience working with any test automation tool
- Experience working with Test Management and Defect Management tools
- Experience providing business user support for business intelligence and data warehouse systems, such as Cognos, MS SQL and Oracle
- Experience in development and design of reports and dashboards for supporting business analysis
List of Typical Skills For a Business Systems Analyst Senior Resume
1
Skills For Business Systems Analyst, Senior Resume
- Excellent interpersonal, written and oral communication skills, and effective presentation skills
- Solid and effective written, interpersonal, oral communication and presentation skills
- Possession of excellent oral and written communication skills, including writing technical user documentation and presenting to diverse audiences
- Min 5 years of experience in a Business Systems Analysis role with prior experience in mortgage banking financial services
- Excellent analytical skills with a basic knowledge of front end application development and IT architecture
2
Skills For IT Business Systems Analyst Senior Resume
- Solid skills in documenting and analyzing business processes
- Multitasking experience; able to prioritize to meet required schedules
- Prior experience conducting research projects or other significant scholarly work with some integration of relevant computational systems and tools
- Proven knowledge through work experience using Microsoft SQL, Microsoft Windows servers, hardware and software
- Knowledge of requirements of section 508 of the Rehabilitation Act; demonstrated experience with writing and testing content for web accessibility
- Intermediate skill managing multiple small to medium sized projects and demonstrated knowledge of project management tools and techniques
- Advanced communications skills, both oral and written
3
Skills For Business Systems Analyst, Senior Principal Resume
- Work effectively and collaboratively with internal business and technical teams
- Problem management and troubleshooting skills
- Min 5 yrs of IT experience which includes min 3 years of experience as a major incident manager
- Experience with providing in-depth systems analysis, building use cases, and drafting and receiving approval for new requirements
- Solid understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless
4
Skills For Agile Business Systems Analyst, Senior Resume
- Experience in Gathering and documenting user requirements
- Experience in Facilitating user acceptance testing
- Experience with developing strategic IT documentation, including governance plans and EA strategies
- Experience with enterprise IT computing environments, including technologies, processes, and security
- Experience with Black Knights subset of add on tools such as loan boarding, Invoicing, Passport, and CCN preferable
- Experience working with technology monitoring tools, dashboards, and event management consoles
- Experience developing solutions with Hyperion Planning, Hyperion Essbase, and Smart View products
- Solid understanding of underlying technologies: Clinical systems & flows, identity and access management, and application security mind set
- Previous experience working with vendors or vendor software
5
Skills For Epic Business Systems Analyst Senior Resume
- Uses proven facilitation techniques to focus the meeting’s participants, manage non-essential discussion points, and achieve consensus
- Experience working through SDLC
- Specific ATM or related technology experience, including hardware, software and infrastructure
- Previous experience integrating computation-dependent approaches for your own research endeavors
- Experience working with core ServiceNow modules: Incident, Request Fulfillment, Problem, Knowledge Management, Change, etc
6
Skills For Business Systems Analyst, / Senior Resume
- Experience working in a fast paced, cross-functional, and multi-team environment
- Experience with identifying new opportunities to implement client-required changes and the software development life cycle (SDLC)
- Experience with DoD or Air Force IT systems, including AR, IIT, e-Plan, ERPIMS, or MXT
- Min 1 year of experience with Black Knights mortgage servicing package required
- Experience with conversion data mapping also preferable
- Experience in licensing management, account creation, role and security configuration
- Experience writing technical documentation on complex systems, programs, and work flows
- Experience with data architecture and data warehousing
7
Skills For Horizon Business Systems Analyst Senior Resume
- Experience with using Microsoft Visio and Project
- Configuration experience in Dunning
- Configuration experience in Correspondence (Customer Statements, Dunning letters etc.)
- Experience with prototyping and requirements mock-up tools
- Experience with performing requirements on Case Management or Grants Management systems or systems that leverage workflow
- Experience with writing functional or automated test scripts and requirements traceability matrices
- Collaborate, guide and advise less-experienced Business Systems Analysts
8
Skills For Business Systems Analyst\senior Business Systems Analyst Resume
- Strong business acumen and analytical bent of mind
- Strong sense of ownership to drive business outcomes that add value to the company
- Work collaboratively and operate at all levels with global, cross-functional teams
- Business analysis experience
- Experience in Full project lifecycle software development
- Advocates strongly for new ideas, processes and/or service in order to increase efficiency, quality, and customer/client satisfaction
- Experience with Web services in a service
- Experience using MS Office applications, flowcharting tools, and/or other project management tools
- BS in Technical discipline or equivalent business experience in a related field
9
Skills For EHR Business Systems Analyst, Senior Resume
- A demonstrated ability to understand multiple aspects of a problem and identify appropriate solutions
- High level of diverse technical experience
- Experience as a software developer and/or QA engineer
- Experience as a business analyst
- Experience in developing and Consuming APIs
- Progressively responsible experience in business analysis, reporting, customer service
- Min 5 years of experience in writing business and functional requirements
- Experience working within the limits and constraints of design for the Web
- Experience with working in DHS ICE
10
Skills For Business Systems Analyst Senior Resume
- Experience in an academic healthcare/hospital setting
- Experience with Epic Clarity Report writing
- Some level of program/project management experience
- Work experience in operational/business excellence or business analyst roles, and delivered projects on more than one of these areas
- Strong general IT competency
- Demonstrated knowledge and expertise in the delivery and support of enterprise class systems and support of the end-user community
- HIPAA familiarity and previous healthcare experience
- Demonstrated ability to consistently meet or exceed expectations for exemplary customer service
List of Typical Responsibilities For a Business Systems Analyst Senior Resume
1
Responsibilities For Business Systems Analyst, Senior Resume
- Collect and define requirements, translate into functional design documents and participate in the technical design, test planning and user documentation processes
- Exceptional facilitation skills with the ability to drive toward common solutions. Demonstrates strong public speaking and presentation skills
- Strong planning, organizational and prioritizing skills
- Strong project management experience. Ability to track multiple projects, set priorities and meet deadlines with frequently changing priorities
- Solid analytical skills and a strong customer focus
- Solid interviewing, listening, and observational skills used to identify and resolve problems define business and technical needs
- Excellent analytical, problem solving and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies
2
Responsibilities For IT Business Systems Analyst Senior Resume
- Solid interviewing, listening and observational skills used to identify and define business and technical needs
- Strong analytical skills including the ability to relay complex concepts using data and/or software tools to colleagues and business management
- Solid interviewing, listening, and observational skills used to identify and define business and technical needs
- Excellent analytical and problem-solving abilities, organizational skills and understanding of LEAN principals
- Strong public speaking and facilitation skills with the ability to drive toward common solutions
3
Responsibilities For Business Systems Analyst, Senior Principal Resume
- Clearly and effectively convey complex information to individuals or groups of people of varying experience levels
- Demonstrate clear communication and presentation skills for individuals at multiple knowledge levels; model customer service behavior
- Demonstrated experience configuring SAP for PTP and collaborating with business, peers and App Dev on designing, building and testing WRICEFs
- Applies advanced analytical skills and using data in identifying and tracking issues and trends, their root causes and recommending mitigation strategies
- Analytical and problem solving skills including the ability to investigate, assess, and recommend solutions to moderately complex situations
- Experience working with internal customers ( such as executive managment ) and external customers exercising leadership and strong customer focus
- Experience supporting the implementation of a Target Operating Model and/or business transformation experience
- Of business analyst experience with at least five years of testing experience
4
Responsibilities For Agile Business Systems Analyst, Senior Resume
- Skills and characteristics of a successful Business Systems Analyst include the following
- Develop workflow and use case scenarios to effectively communicate business processes and integration/touch points in the IT enterprise
- Experience with Oracle/PeopleSoft Student systems. Working experience with a combination of PeopleSoft Query, Business Objects, and Tableau
- Or more experience in Information Technology related project management experience
- Work effectively and collaboratively with internal business, technical teams and external consultants
- Understanding and building functionality around pay calculations and criteria based validations
- Experience with working on a team using an Agile life cycle to deliver systems
- Experience with requirements gathering for RFP and developing statement of work for business cases
5
Responsibilities For Epic Business Systems Analyst Senior Resume
- Experience conducting research on new and existing system upgrades and/or replacements
- Experience working with ISO 9001, defining process improvement excellence
- Experience conducting studies and performing analysis to determine viable solutions for process improvements
- Or more of experience in developing technology planning specifications and evaluation for procurement
- Experience working with online and mobile banking services, processes and product offerings
6
Responsibilities For Business Systems Analyst, / Senior Resume
- Experiences conducting research on new and existing systems upgrades or replacements
- More than 2 years’ experience analyzing business requirements and writing functional specifications
- Experience working on a team using Agile, Scrum or Kanban methodologies
- Experience with developing academic and/or corporate training & development programs
- Experience with leading teams, workgroups, or projects in developing requirements, standards, best practices, and strategies
- Experience with SQL, data mapping and data mining
- Experience collecting and defining web service requirements for clinical systems
- Proactive team-oriented work style with critical thinking and problem-solving abilities, and broad-based IT experience
7
Responsibilities For Horizon Business Systems Analyst Senior Resume
- Carry out other tasks as required ensuring timely, accurate, and cost effective support and implementation of projects supporting annuity product initiatives
- Solid working knowledge of current internet technologies and system integrations
- Demonstrated knowledge of testing systems: ALM or similar
- Varied experience leading requirements development efforts for the performance analysis of technology groups and software development
- Demonstrated success working in a matrix organization or with diverse cross-functional groups
- Assist in analyzing business needs, organize, and prioritize to ensure the success of multiple initiatives in a timely manner
- Comfortable with shifting priorities and timelines
- Demonstrated mindset for solutioning
8
Responsibilities For Business Systems Analyst\senior Business Systems Analyst Resume
- Business experience within the Banking and / or Credit Union industries
- Advanced experience interviewing business sponsors and other stakeholders to elicit and document scope and requirements
- Experience mentoring other analysts
- Experience working in a large health care system environment
- Experience with providing PfM and business process analysis support
- Knowledge and understanding of industry tools and techniques to elicit, prioritize, organize, document, model, and analyze requirements
- Experience in conducting requirements workshop/JAD sessions to interact with business partners to understand and gather project requirements
- Experience working with internal customers (such as executive management) and external customers
- Experience supporting a COTS system used by multiple lines of business with complex permission and data requirements
9
Responsibilities For EHR Business Systems Analyst, Senior Resume
- Experience navigating transactions in the Ariba network
- Experience with Wireframing applications
- Experience with DoD or Air Force IT systems, including AR, IIT, e-Plan, ERPIMS, or RDM&S
- Experience with business process reengineering and organizational design
- Experience supporting a COTS system used by multiple lines of business with complex permissions, data requirements and business rules
- Experience with working on a software delivery team
10
Responsibilities For Business Systems Analyst Senior Resume
- Experience with working in an iterative or Agile environment
- Configuration experience in Open Item Clearing
- Experience developing presentations for project work
- Experience with working in DHS
- Five (5) or more years direct experience in supporting “SAP Product Lifecycle Management” and “Workflow” functions
- Five (5) or more years of experience in a developing SAP Workflow templates and administration
- Experience with Anti-Money Laundering, Bank Secrecy and Fraud Detection applications
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