Capacity Manager Resume Sample
Autumn O'Kon
3712 Bergnaum Harbors,
Houston,
TX
+1 (555) 493 8671
Work Experience
Capacity Manager
10/2015
-
PRESENT
Detroit, MI
- Directs the development and reporting of process metrics and KPI’s to enforce compliance
- Continuous application of strong technical knowledge in Capacity Management and planning, and analysis skills ensuring that applications and services have appropriate resource capacity to meet performance requirements, SLAs and business demand
- Collaborate and work together with engineering, operational and business aligned functions, across all levels of the organization, to ensure capacity management plans are created, delivered and reviewed
- Sponsor and drive capacity process and planning for complex applications and service environments
- Deep Knowledge across multiple technical competencies
- Strategic planning related to existing and future capacity requirements
- Learning, Training and Development
Resource & Capacity Manager
07/2009
-
08/2015
Boston, MA
- Experience in capacity management. Proven record of free capacity utilization management
- Very good understanding of an outsourcing environment
- Very good Problem Solving & Decision Making skills. Being able to identify key issues; using logical analysis and conceptual thinking to resolve problems
- Experience in process improvement. Being creative in developing new ideas and approaches
- Good knowledge of MS Excel, MS PowerPoint
- More than 2 years of experience with project and program management experience within financial services Industry
- Good understanding of IT financials
- Deal successfully with the complexities of a matrix organization
- Ideally programming skills in VBScript/Visual Basic/MS Access DB/writing SQL Queries
Global Capacity Manager
11/2002
-
03/2009
Detroit, MI
- User experience with BI tools (e.g. Tableau)
- Extract, model, analyze and validate data from capacity management information systems independently identifying key issues, patterns and deviations
- Accurately translate modeling and analytic output into understandable actions for business partners across the organization. - Facilitate and provide management with capacity reports including historical and projected usage
- Produce accurate forecasts for unplanned capacity expenditures and future processing and storage requirements
- Ensure Department SOP’s are in place, active, and updated
- Supply Chain Inbound
- Long Term Capacity Planning
- Produce capacity plans in line with business planning cycles; identifying requirements early enough to accommodate procurement and approval lead times
Education
Grand Valley State University
1997 - 2002
Bachelor's Degree in Supply Chain Management
Professional Skills
- Strong communication skills; excellent organizational and presentation skills
- Strong relationship building skills, experience working with both Business representatives and Technology representatives
- Strong analytical / problem solving and leadership skills
- Strong in data analysis, analytical thinking and communication skills
- Strong data analysis training with demonstrated practical experience
- Demonstrate ability to use all skills in a team setting
- Strong interpersonal communication skills and ability to work well in diverse and cross functional teams of other SREs, developers, product managers, etc
How to write Capacity Manager Resume
Capacity Manager role is responsible for english, software, business, administration, analysis, database, technology, analytical, supply, security.
To write great resume for capacity manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Capacity Manager Resume
The section contact information is important in your capacity manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Capacity Manager Resume
The section work experience is an essential part of your capacity manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous capacity manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular capacity manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Capacity Manager resume experience can include:
- Relevant work experience, including experience with project management, financial modeling and analyses
- Experience as a Finance Analyst or operations; previous forecasting experience is a desired
- Prior experience improving compliance and investigation processes
- Experience in worldwide investigation and compliance roles; previous forecasting experience is a desired
- Great team player with exceptional communication skills and the ability to multitask
- Demonstrated stakeholder management and/or leadership experience
Education on a Capacity Manager Resume
Make sure to make education a priority on your capacity manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your capacity manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Capacity Manager Resume
When listing skills on your capacity manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical capacity manager skills:
- Good speaking and writing English communication skills
- Effective spreadsheet modeling and data analysis skills
- Strong experience with Capacity Management working on monitoring, analysis, implementation, capacity and performance reporting and assessments
- Strong experience with Demand Management, demand planning and forecasting
- Strong experience defining and implementing capacity management processes
- Technical skills (database administration, application management, monitoring tools, unix systems, networking, server virtualization)
List of Typical Experience For a Capacity Manager Resume
1
Experience For Resource & Capacity Manager Resume
- 2Global GCM Skills
- Industry experience building, developing on and supporting three tier enterprise applications
- Domain experience in one of the following areas: hardware provisioning, network capacity planning, compute/storage infrastructure
- Industry experience supporting high traffic, scalable, consumer facing web applications, PaaS, or cloud technologies
- Working experience in IT industry, preferably in banking IT application support or development
2
Experience For Workforce Demand & Capacity Manager Resume
- Experience in developing supplier relationships
- Have a good understanding of large-scale, complex, reliable systems
- Strong planning and organizational abilities
- Solid understanding of the supply chain industry is required
- Experience configuring and performance tuning one or more of the following web platforms: Tomcat, Apache, WebSphere, etc
- Strong proficiency coding in one or more of the following: Java (ideal), Python, advanced Shell Script
- Strong understanding of capacity management principles
- Identify risk points and assist in finding cost effective resolutions
- Chipsets experience required across all vendors and need to be familiar with common benchmarking like Specint, RPE2, M-value and R ratings
3
Experience For Global Capacity Manager Resume
- Experience supporting Sun Solaris, AIX and Red Hat Linux as well as HA systems such as Veritas Cluster System, HACMP, Oracle RAC etc
- Experience of supporting database such as Oracle, DB2, MS SQL and middleware such as WEBSPHERE MQ, WEBSPHERE Applications Server, Apache Tomcat, BEA WEBLOGIC
- Optional experience in Mainframe capacity and peripherals appliances
- Has responsibility for all cargo loading (rolling, re-routing) in conjunction with UTM
- Capacity Planning leading to optimized budget Planning
- Support building a regional view of computing environment
4
Experience For Performance & Capacity Manager Resume
- Evangelize modeling improvements across Operations and Compliance gaining buy-in from senior leadership on proposed improvements
- She/he is comfortable creating strategic recommendations in a thoughtful, yet concise, manner and obtaining organizational “buy-in” at senior levels
- Confidence in developing concepts and structuring problems
- Possesses proficiency in planning/analysis
- Has responsibility for the overall utilisation of a set of services constituting a trade
5
Experience For Senior Capacity Manager Resume
- Has responsibility for booking optimisation, allocation adjustment between load ports and services as well as ad-hoc route adjustments
- Assists in executing the empty flow plan
- Participates in and coordinates new deployments with Trade and Marketing leads and works on capacity for long term deployment
- Maintains an overall understanding of current service capacity and trends
- Ensures that performance testing is carried out on new and modified IT services
- Assist in the development of standards for capacity and performance monitoring
- Work with engineers in Product and Platform Groups to estimate requirements and acquire resources for new feature launches and growth of existing features
- Work with Infrastructure service teams on translating performance and efficiency of shared and dedicated platforms into capacity plans
- Manage the availability of power, space and cooling at Verizon technical sites to ensure the delivery of Network growth
6
Experience For IT Portfolio Capacity Manager Resume
- Organize and maintain a regular capacity review process
- Agree appropriate actions to maintain or improve capacity levels
- Initiate and coordinate actions required to maintain or improve capacity across business units
- Forecast future availability and capacity requirements based on business plans, usage trends, service portfolio plans
- Contribute to the development and management of outcome based contracts with 3rd party suppliers to ensure that service providers have sufficient capacity / availability to meet current and future demands and that issues with contract performance are addresses appropriately
- Directly and indirectly supervise staff members in the development, implementation, and delivery of Capacity plans and analysis to client’s business requirements
- Production, regular review and revision of the Capacity Plan, in line with the organization’s business planning cycle, identifying current usage and forecast requirements during the period covered by the plan
- Closely coordinate with carrier management team and destination organizations to ensure clients’ requirements in capacity issues are fully and timely supported
7
Experience For Ocean Capacity Manager Resume
- Passion for service delivery and cost effectiveness – and for identifying how to constantly improve
- Excellent working knowledge of Excel and other Microsoft Office Products (Word, Outlook, PowerPoint)
- Strong drive, initiative and engagement – ability to work self-directed and well organised
- Works with planners and suppliers to assemble long term capacity plans for key finished good suppliers
- Facilitates the monthly sales and operations meetings, including setting the agenda, assembling the presentation and running the meeting
- Assists, when needed, other planning resources in scheduling and planning of production lines,
8
Experience For Rohq-gwfm-workforce Capacity Manager Resume
- Work and thrive in a flexible matrix organisation with focus on networking and collaboration
- Works closely with manufacturing to understand future production rates in detail by machine and product type
- Works closely with the Project Manager’s in the development and planning processes for new product introductions to ensure capacity implications are understood. Key resource from planning at GKM project meetings
- Experience in sales and operations planning
- Tests strategies that lead to the long-term viability and profitability of the enterprise through enhanced capacity management process improvement practices
9
Experience For Demand & Capacity Manager Resume
- Participates in cross-functional initiatives and/or teams comprised of analysts and consultants (internal and external to client) to maximize the efficiency of programs and processes end-to-end
- Evaluates key capacity related issues and client business trends pertinent to the industry and organization and makes recommendations assuring that issues are identified and managed to mitigate any adverse effect on profitability, reliability, safety and customer/community relations
- Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
- Analyzing performance data identifying bottlenecks and recommending alternative resolutions
- Modeling capacity forecasts using systems and business metrics
- Managing workload assignments across environment achieving optimal performance
10
Experience For Camss Capacity Manager Resume
- Producing ad hoc resource usage reports and analysis
- Working closely with applications, architecture, and data center teams
- Execute full and empty flows in accordance with UTM and EQU instructions with a focus on bridging commercial desire and operational ability
- Optimises usage of space on all mother vessels and strings within scope
- Liaises with the feeder team as and when third party space is required
- Ensures that there is sufficient capacity to meet service level targets and keeps IT management informed about capacity needs
- Works to proactively provide sufficient IT capacity
- Ensures that capacity-related incidents and problems are addressed
- Assesses the capacity impact of new change requests
List of Typical Skills For a Capacity Manager Resume
1
Skills For Resource & Capacity Manager Resume
- Strong Skills in a relevant programming language(s) - .Net Framework, C Sharp, SQL Server, Sharepoint Admin, relevant IDE(s), and relevant design techniques
- Willingness to develop additional skills in order to enable more flexible working within the organization
- Demonstrated ability to handle multiple tasks, to prioritize those tasks and meet deadlines
- Strong operational experience in the Capacity process
- Strong operational experience in the Capacity and/or Availability Management process
- Experienced communicator with strong exposure across different levels of organization
- Experience working within a Business Analysis capacity, demonstrating an ability to understand business data and translate into technical data
2
Skills For Workforce Demand & Capacity Manager Resume
- In manufacturing/capacity planning experience is similar role
- Collections/Dialer Operations experience including understanding of the Citi products, major functionality and drivers of the business
- Experience working with Capacity Management Standard and governance models
- Proven expertise in resource and financial planning and analysis based on variance results
- Experience producing models and demand forecasts
3
Skills For Global Capacity Manager Resume
- This role requires extensive experience in capacity planning within a large scale environment
- Proficiency in one or more scripting and/or SQL-like languages, or the ability to learn quickly based on experience
- Cloud based capacity management is good to have
- Strong Math, Statistical background
- Demonstrated management knowledge of WFM with an emphasis in real-time performance
4
Skills For Performance & Capacity Manager Resume
- Excellence communication skill with fluency in English and Vietnamese
- Experience in warehouse field is an added advantage
- Experience with capacity management and process automation software (Service now, Apptio etc.)
- Experience of Atos Origin Quality Management processes
- Experience with Activeops Methodology and Tools
5
Skills For Senior Capacity Manager Resume
- Designing and planing network communications systems
- Evaluating and reporting on new communications technologies to enhance capabilities of the network
- Professional attitude in working with all levels within the organization, especially adept at working with Sr. Management requests and questions
- Monitoring and achieving SLAs
- Design of dashboards, monitoring & analyzing performance
- Working with Analytics
6
Skills For IT Portfolio Capacity Manager Resume
- Broad range of monitoring tools and technologies
- Deeply Analytical, Super-User of Excel (Macros and Algorithms, Sequel Statements), PowerPoint and Enterprise Planning Software Applications
- Detailed understanding of Collections / Sales strategy and contact center technology
- Influence others at all levels in embracing the change
- Work in an environment that is fast paced, constantly changing and achieve innovative solutions
- Establish and maintain dashboards projecting utilization of available capacity for all business services in all locations
- BS in Computer Science, Software Engineering, Information Management Systems or a related discipline
- Ensure performance requirements of new IT services can be met by determining the capacity requirements from the functional design
- Continue to build on the robust reporting mechanism to promote a culture of proactive capacity
7
Skills For Ocean Capacity Manager Resume
- Drive design and development of self-service tool working along with business lines & Infrastructure Services teams to understand requirements
- Oversee decisions and actions to utilize Demand Management for controlling capacity when necessary
- Manage license capacity for identified applications, including available, allocated, reclaimed, etc
- Build an understanding of the client’s environment with focus on understand patterns of business activity
- 3Global Behavioral Competencies – Mandatory
8
Skills For Rohq-gwfm-workforce Capacity Manager Resume
- Exposure to Capacity Management tools like BMC Truesight, others
- Providing specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements
- Conducting testing of network design. Maintaining technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc
- 1Job description: Capacity Manager
- Recognized qualifications in Project/Program management (PMP, Prince)
- Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into business concepts or layman’s terms
- Build, budget and present Project Approval Requests to support Capacity Changes
- A good understanding of event management technologies, virtual and physical servers, replication technologies, basic resilience methods for networks, server’s databases and applications
9
Skills For Demand & Capacity Manager Resume
- Commercial experience within a Capacity Management function
- 4Global Behavioral Competencies – Additional
- Capacity Management Information Systems
- Sticks to agreed deadlines for deliverables
- Character: Strong desire for accountability and responsibility; commitment and willingness to challenge self and to learn and develop; takes initiative to propose ideas and solutions to problems; passionate about one’s work products and takes pride in one’s work; understands the importance of teamwork
- Able to work independently and in Team Environment Domestically and Internationally
- Strong Inter-personal Skill – Verbal, Written and Presentation. Ability to be both Deeply Analytical and also able to provide Executive Level Messaging and Communications
- Work in a matrix organization to Teach, Train, Develop, Monitor and Correct Processes and Global Standard Operating Procedures
- Proficiency in conducting business analysis
10
Skills For Camss Capacity Manager Resume
- Actively participate and manage projects
- Able to compose and manage SQL data queries and present data elements with visually quantitative messages
- Project Management activity in operational integration of call center solutions
- Relentlessly drive initiatives to achieve organization goals
- Successfully engage and lead individual and team discussions and meetings and presentation
List of Typical Responsibilities For a Capacity Manager Resume
1
Responsibilities For Resource & Capacity Manager Resume
- Review Performance and Capacity of computing platforms include AIX, AS400, Solaris, Linux, WINDOWS and MVS operating systems
- Assist in identifying and meeting cost containment targets
- Manage hardware and software lifecycle and associated spending requirements
- Generate and Review monthly Capacity reports with our Business Service Managers to assist in planning the technology changes
- With our Procurement Team to assist in negotiating technology agreements for cost efficiencies and to support global strategies
- Able to access and report capacity in the legacy and the new IBM blue mix hosted environments
2
Responsibilities For Workforce Demand & Capacity Manager Resume
- Experience deploying and operating applications in the cloud: AWS, Microsoft Azure, Google Cloud, CloudNative etc; strong experience designing and managing fault tolerant web platforms with 99.9+ availability
- Manage Server Hardware and infra Software Spend in Data Centre
- Manage Out-Sourced Vendors and associated Contracts with GPS ( Procurement team)
- Provide real-time and historical views of application performance and utilization to our Technology and Business partners
- Review infrastructure components and facilitate continuous improvement
- Drive virtualization initiatives to save resources and improve deployment processes for initiatives including VMWare, Dynamic LPAR’s with VIO, Solaris Containers
- Build and present Project Approval Requests to support Capacity Changes
- Plan Chipsets movements between platforms to drive cost efficiency
- Software experience to include Capacity Performance Management tool, any form of CMDB, NMON, IBM Tivoli toolsets/ITM. Open source experience to include RRD tools including LPAR2RRD, RVtools, Ganglia and Nagios
3
Responsibilities For Global Capacity Manager Resume
- Windows –perfmon, ftp, odbc, sql, html, Java, PC – Outlook, Word, Excel, including macros and VB, Perl, wsi
- Put up and present capacity situation to broader audience and management level
- Assess the impact of architecture changes on the business, application relationships and information flow
- Provide problem resolution analysis on root system failures and recommend solutions
- DePICT project management methodology essential
- Change management methododolgy essential
4
Responsibilities For Performance & Capacity Manager Resume
- DMAIC process improvement methodology desirable
- Integrity,loyalty and willingness to go the extra mile
- Academic background in IT, Business Administration or other relevant field
- Work with Business team to develop and manage future hardware forecast and budgets allocated to Product and Platform teams
- Consult on the technical and financial trade-offs related to shared vs. dedicated resource types
- Develop and administer tools needed to manage Uber’s resource footprint
5
Responsibilities For Senior Capacity Manager Resume
- Derive capacity plans and coordinate with Uber Infrastructure teams and Data Center Deployment teams to plan future growth
- Become the expert and go-to person for all things related to Uber capacity management
- Cost orientation, Statistical Analysis, Business analysis, business performance management
- Ensure the performance and capacity criteria of standard service levels are met
- Champion recommendations for tuning, and present the recommendations to IT management customers on the design and use of systems to help ensure optimum use is made of all hardware and operating software components
6
Responsibilities For IT Portfolio Capacity Manager Resume
- Ensure Capacity Management Service Level Agreements (SLA’s) are met
- Work with business units to ensure capacity management standard adherence
- Work with respective teams to enhance Capacity Management Standard
- Enhance Capacity Management Process
- Identify capacity issues & risks & propose solutions
- Provide consultancy and advice and guidance on aspects of capacity management
- Enhance Operational Governance framework
7
Responsibilities For Ocean Capacity Manager Resume
- Clearance of Secret or Above required
- Support multiple business services and solutions to identify service level and capacity requirements
- Anticipate and interpret business requirements to generate accurate demand trends and forecasts
- Provide capital investment recommendations based on projected growth
- Engage with product teams to assess current capacity planning capabilities and drive clearly defined data requirements and metrics to support the entire data flow – from capture and analysis, to presentation and ongoing management of resources
8
Responsibilities For Rohq-gwfm-workforce Capacity Manager Resume
- Drive alignment around capacity management best practices, including service design and performance assessment, data collection and analysis, and reporting standards
- Support project planning activities requiring capacity projections
- BMC, Power BI, SCOM, Nagios, VM Systems
- Capacity Management Services
- 7Any Special Features
- ITIL Service background
- Using various data sources for demand and supply, assembles a long range capacity assessment by factory. Data sources include the planning system, budget data, new introduction project plans and Excel data sources. Identify areas of concern and summarize recommendations to address issues by shifting supply from one factory to another or adding machines
- Clearly understand all areas of the Technical Technology Architecture. Oversee multiple short-run projects from a capacity and performance perspective. Work closely with the technical and application teams to identify, evaluate, and recommend the specific performance reporting and other metrics necessary to support both current and future service levels
- Attention to Detail: Successfully completes tasks requiring deep attention to a high volume of detailed information; able to build quality process into one’s own work product, such as knowing when to obtain a review of one’s work prior to final delivery; reviews work products with focus on attention to detail to identify errors, omissions, and inaccuracies
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