Capacity Planning Analyst Resume Sample
Pete Veum
9264 Keyshawn Flats,
Los Angeles,
CA
+1 (555) 831 7790
Work Experience
Senior Capacity Planning Analyst
05/2015
-
PRESENT
Los Angeles, CA
- Complete monthly production cycle and analysis – reviewing and trending actuals; analyzing historical data and applying decision making skills to generate the most appropriate staffing forecast (takes into consideration excess/shortfall results and how best to leverage these to maximize financial position for the organization – TTP metrics, LPI impacts, overtime, etc.)
- Support periodic capacity planning reengineering projects – improve existing models to allow for more effective business decisions regarding overall capacity; leverage business knowledge and relationships with functional leads to provide recommendations on how best to improve the modeling capabilities
- Participate in monthly operating reviews with functional leads and other key matrix partners – communicate monthly results and the respective impact to the forecast; review recommendations on how best to utilize excess/shortfall positions and provide recommendations on adjustments needed to the forecast
- Participate in capacity support meetings – hiring plans, inventory review, and short-term touch points – leveraging capacity knowledge to bring any thoughts, concerns or recommendations to the table; challenge, when appropriate
- Perform ad-hoc analyses to respond to capacity-related questions from matrix partners
- Participate in recurring team meetings and 1x1s
- Evaluate and verify accuracy of historical load data
- Back-cast results and fine tune the methodology accordingly
- Calculate cost to utility associated with current capacity and capacity alternatives
Capacity Planning Analyst
05/2009
-
12/2014
Houston, TX
- Workforce experience
- Manage test center schedules and blocks to ensure each site’s associated KPIs are met
- Physical requirements: Office environment
- Travel requirements: Minimal travel as needed
- Other: On-call requirements for weekend/holiday rotation for KPI compliance 24/7
- Developing resource plans to support forecast voice and non-voice demand whilst ensuring Customer Service level objectives are achieved
- Managing and forecasting productivity & shrinkage plans, including training and off phone activities
Global Capacity Planning Analyst
09/2002
-
01/2009
Houston, TX
- Managing and forecasting recruitment plans, to address both attrition and estate design requirements
- Communicating plans and assumptions to stakeholders, to improve the accuracy of these plans and gain buy in
- Supporting the delivery of Contact Centre Customer and People KPIs
- Develop forecasting models that captures the dynamics of retail and digital e-commerce business
- Opportunity to develop capacity planning skills as there is constant analysis of FTE, Expenses against performance lead indicators
- Develop cross cultural stakeholder perspective of how FTE and Financials drive the business in different geographical locations
- Identify and resolve potential staffing issues
Education
Argosy University - Seattle Campus
1998 - 2002
Bachelor's Degree in Business
Professional Skills
- Strong problem solving skills and proven analytical skills
- Proven organizational skills and with strong attention to detailsYou are capable of building relationships
- Strong technical data management / programming skills including mastery of Visual Basic or other high-level programming language and SQL is desired
- Efficient time management including good prioritisation & organisational skills
- Strong data analysis skills, including proficiency in Excel
- Excellent communicator with extraordinary written/verbal skill and experience presenting to Executives
- Team player, excellent communication skills, including the ability to work cross-functionally
How to write Capacity Planning Analyst Resume
Capacity Planning Analyst role is responsible for excel, analysis, organization, basic, analytical, presentation, technical, building, telephony, retail.
To write great resume for capacity planning analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Capacity Planning Analyst Resume
The section contact information is important in your capacity planning analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Capacity Planning Analyst Resume
The section work experience is an essential part of your capacity planning analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous capacity planning analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular capacity planning analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Capacity Planning Analyst resume experience can include:
- Strong interpersonal skills, with the ability to interact effectively with technical and non-technical audiences, and senior executives
- Create optimum capacity models & plans for business by managing trade-offs between Customer Experience, Employee Experience, and Cost Effectiveness
- Excellent communication skills with the ability to translate and present complex data to internal and external colleagues
- Good analytical, process, and communication skills
- Highly organized, business savvy and structured thinker with strong project management skills
- Excellent communication skills (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
Education on a Capacity Planning Analyst Resume
Make sure to make education a priority on your capacity planning analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your capacity planning analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Capacity Planning Analyst Resume
When listing skills on your capacity planning analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical capacity planning analyst skills:
- Demonstrated communication skills/ presentation skill
- Interface with call center leaders to understand the fast changing business needs and planning risk effectively to ensure effective capacity to demands
- Strong relationship building skills with face-to-face or telephonic/ video customer interaction
- Experience in creating strategic and detailed operations plans, data management skills and/or project management required
- Strong computing skills with proficiency in data/query tools (SQL, Excel, Access, etc.) and large scale data manipulation
- Manage and prioritize multiple competing tasks effectively
List of Typical Experience For a Capacity Planning Analyst Resume
1
Experience For Forecast & Capacity Planning Analyst Resume
- Develop partnerships with various contact centres stakeholders to validate forecast assumptions based on historical data and key business drivers
- Establishes appropriate inventory levels for components and finished goods
- Works closely with Master Scheduler to establish delivery sequences to departments according to job order priorities and anticipated availability of material
- Very strong analytical and computer background: extensive knowledge of MS Excel is required
- Maintaining and updating staffing and capacity models for IDEXX Reference Labs
- Reporting of key performance indicators such as volume forecast, hiring adherence, attrition, abandon rate performance and call handle time performance
- Managing requests from Lab Managers to create, update & implement capacity models for IDEXX Day Labs
- Collaborating with the Data Analytics Team to automate data retrieval from the Lab Information Management System to support capacity models
- Participate in long- and short-term scheduling and blocking projects
2
Experience For Senior Capacity Planning Analyst Resume
- Ensures timely escalation of critical issues to the development, project, and performance engineering teams, including director level management
- Assists in defining analysis strategy for triaging defects and performance characterization
- Work with the wider planning team to deliver accurate end to end planning assumptions
- Plans and forecasts for future manufacturing requirements, including changes to machines and labor
- Works with other departments, such as Supply Chain and International Demand Planning, to review forecast changes, suggest lot sizing, and inventory levels
- Coordinate with Operations, Capacity Planning, Finance, and local site workflow teams to maintain and update staffing plans & ensure execution to plan
- Defines performance and capacity planning goals based on the client requirements and inputs
- Works with application architects to identify performance bottlenecks and make tuning recommendations
3
Experience For Global Capacity Planning Analyst Resume
- Recommends changes to new and existing systems design to achieve requirements
- Support accurate outsourcing and site allocations to support outsource vendor and lock commitments in a timely and accurate manner
- Familiarity with statistical analysis and regression modeling
- O Forecast data review and task management
- Ensure utilization goals are met each month, year for assigned sites
- Developing and maintaining network-wide staff planning models as well as driver metrics (availability, call handle time, hiring, attrition, overtime) as throughput into the overall short-term and long-term capacity and staff planning
4
Experience For MYS Ctsm Kl-capacity Planning Analyst Resume
- Documents and defines requirements and creates scripts
- Triages defects with development partners and project management teams
- Works with management to estimate and forecast effort required for future development projects
- Deliver proactive analysis of provided financial forecast and creation of operational forecasts to produce effective projections of inputs and capacity requirements
- Analysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning
- Analysis and recommendations for staffing group effectiveness that drive efficiency balance with quality
- Analysis and support of change management, launches, projects, business segmentation in an timely and accurate manner
- Maintain simulation models that effectively reflect current business assumptions while ensuring flexibility to change key input variables including call volume, AHT, load factors, Occupancy, etc
5
Experience For Contact Center Capacity Planning Analyst Resume
- Perform statistical analysis and identify call arrival and handle time patterns such as growth, trends and seasonality and ensure integrity of the data by normalizing the historical data to build a stronger base for long term forecasting
- Develop and maintain relationships with key stakeholders ensuring relevant information is shared and all necessary actions are taken
- Regularly review resource plans and planning assumptions to ensure accuracy and continuous improvement
- Keeps abreast with changes affecting both supply and demand for products and materials
- Provide business partners with potential solutions to typical challenges encountered in a call centre environment: seating, call routing, workforce scheduling, results reporting
6
Experience For Associate Capacity Planning Analyst Resume
- Manage and forecast the productivity & shrinkage plans for the contact centre, including training and off phone activities
- Lead and contribute to the resource plans for voice and non-voice demand whilst ensuring Customer Service level objectives are achieved
- Manage and forecast recruitment plans, to address both attrition and estate design requirements
- Present analysis and the relevant insights to peers and senior stakeholders
- Maintain SAP capacity measures to ensure alignment with production schedule
- Monitors variations in forecast and inventory levels, and performs corrective actions as needed which would include in-sourcing and/or out-sourcing of components and finished goods
- Scenario based modeling for key programs within call centers to determining resource requirements
- Manage scheduling for a headcount supporting multiple business and geographies
7
Experience For Capacity Planning Analyst Wwcp Resume
- Manages capacity planning for new product introductions
- Collects data using systems and ad hoc query tools. Analyzes data and processes and prepares reports
- Accumulate historic load, temperature, and billing unit data
- Build new models and processes for forecasting traffic and/or capacity while
- Revise and update forecasts in Pulse and Forecasting in Verint accordingly
- Design and maintain all performance capacity reports and statistics. Completes root cause analysis of complex data models. Produce and maintain a capacity and production schedule
- Evaluates and identifies performance gaps, and recommends possible solutions to department management
- Organizes and manages information from various systems
- Coordinates with other divisions and departments to resolve issues
8
Experience For Principal Capacity Planning Analyst Resume
- Forecast contacts and plan capacity for contact center network for Amazon customer service
- Cost and service optimization for customer service organization
- Promote process improvement and standardization of processes across all sites in the network Capacity planning for worldwide contact center network for Amazon customer service
- Strategically identify insourcing opportunities and transform strategy into actionable plans by internal stakeholders
- Conduct time studies in order to improve SAP standards and plant efficiencies
- Leads monthly capacity meetings and projects related to delivery of new products
9
Experience For Forecast / Capacity Planning Analyst Resume
- Utilize statistical models to analyze load data
- Gather, qualify and incorporate historical traffic data and geographic pipeline inputs in order to build and maintain the quarterly long‐term traffic forecasts
- Monitor and identify national or site specific trends and/or abnormalities with regards to call volume (outbound and inbound), average handle time, schedule adherence and agent activity
- Assess existing capacity plans and make revisions as required
- Create Capacity plans which meet business targets and optimize efficiency and costs
- Continually monitor and review plans and make appropriate adjustments
10
Experience For Assoc Capacity Planning Analyst Resume
- Review trends, research data and prepare analysis
- Maintain and continually update attrition tracker
- Liaise with internal partners and team members to obtain all relevant data
- This role interacts with the National Collections Senior Management team. Regular contact with internal and external clients, colleagues, and others to obtain/provide/verify detailed and factual information covering a variety of work activities
- As the Workforce Specialist of the group, this job has the authority to assign tasks to employees within their span of control, assist the senior manager in selecting individuals for hire, and assist the senior manager in the assessment individual performance
- World class report builder with a sharp end-user focus. Advanced Excel skills are mandatory
- Skilled at uncovering problems to solve and elicit requirements
List of Typical Skills For a Capacity Planning Analyst Resume
1
Skills For Forecast & Capacity Planning Analyst Resume
- Demonstrates presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences
- Solid oral and written communication skills both in Chinese and English
- Solid Excel skills and ability to program in Visual Basic
- Outstanding communicator with exceptional written/verbal skill and experience presenting to Executives
- Proven experience managing the capacity planning for a manufacturing or related business operation
- Proven hands-on experience of building, maintaining, and improving large scale predictive models
- Demonstrated Experience in building predictive models using multiple modeling methods in R, Python, or SAS
- Developed problem solving and analytical skills
- Stong presentation skills to enable networking in a dynamic, global team/organization
2
Skills For Senior Capacity Planning Analyst Resume
- Numerical & analytical skills of the highest calibre with flawless attention to detail but is able to see the bigger picture
- Premier report builder with a sharp end-user focus. Advanced Excel skills are mandatory
- Highly organized, business savvy and structured thinker with tried project management skills
- Communicate effectively, both written and oral. Able to keep confidences and appropriately deal with sensitve data and documents
- Prioritizing and supporting ad hoc requests from the Reference Laboratory Operational Excellence Team
- 2-year of experience using and understanding of coding languages such as R, Python, SAS or C including statistical analysis
- 4-year of experience using and understanding of coding languages such as R, Python, SAS or C including statistical analysis
- Drive budget planning cycles through effective support of operational understanding and planning to maximize the budgeting processes
- Demonstrated Expertise (“DE”) in DevOps engineering practices, including Continuous Integration and Continuous Deployment using Jenkins and SOASTA
3
Skills For Global Capacity Planning Analyst Resume
- Manufacturing capacity planning and/or supply chain experience
- Equivalent experience in financial or supply chain modelling/business planning/data analytics / management information services
- Strong understanding of reporting systems and advanced Excel
- Previous experience in engaging and managing senior stakeholders
- Post-secondary education or 5-7 years’ experience in Workforce Management in Contact Center environment AND 3 years in a Forecasting & Planning Role
- Experience with the use of forecasting techniques to develop planning schedules/models
- Experience in Finance, Laboratory Operations, Manufacturing, Supply Chain, or Forecasting
- A great team player who builds effective working relationships at all levels and has the ability to mentor and support other members of the team
4
Skills For MYS Ctsm Kl-capacity Planning Analyst Resume
- Strong working knowledge of data collection, data analysis, and evaluation (Knowledge of Data Models
- Previous experience in change management or process standardization projects; leading own projects would be an asset
- Experience with statistical programming languages
- Experience of working in multi-channel and multi-site contact centres
- Strong in data analytics (e.g. forecasting, simulation, and optimization techniques)
5
Skills For Contact Center Capacity Planning Analyst Resume
- Strong written communicator who takes detailed, structured and action-orientated notes
- Excellent knowledge of SQL, Oracle and Statistical suites
- Have experience of Workforce Management and Telephony (ACD) Tools
- Validated teammate who can work multi-functionally to deliver quality work against tight deadlines
- Experience in financial sector / SSC
- Prioritize and work without supervision
6
Skills For Associate Capacity Planning Analyst Resume
- Work experience
- Experience in operations or business analysis
- Strong analytical and systems thinking
- 1-year experience with Demand Forecasting
- 2-year of data analysis, model building, and model validation
7
Skills For Capacity Planning Analyst Wwcp Resume
- 2-year of experience with data management / data analysis, including professional proficiency in Excel, Data Management, SQL SERVER, Oracle RDBMS, and POWER BI
- 2-year of experience Data Visualization methodology using Tableau, Power BI or equivalent product
- Previous energy forecasting experience
- 3-year experience with Demand Forecasting
- 4-year of data analysis, model building, and model validation
- 4-year of experience with data management / data analysis, including professional proficiency in Excel, Data Management, SQL SERVER, Oracle RDBMS, and POWER BI
- 4-year of experience Data Visualization methodology using Tableau, Power BI or equivalent product
- Capacity planning experience
- Experience in analytics
8
Skills For Principal Capacity Planning Analyst Resume
- Railroad experience
- Experience with data center management or migrations
- Experience with SharePoint lists
- 4-year experience in the use of SQL SERVER or Oracle RDBMS
- Experience with statistical package software
- Drive model improvements to maximize statistical confidence and operational accuracy; Support flexiblity and effectiveness of supporting models
- Experience in a fast paced, high-pressure office environment
9
Skills For Forecast / Capacity Planning Analyst Resume
- Preparing data and participating in monthly Sales & Service Planning meetings
- Molding data, statistical forecasting,
- DE performing UNIX/Linux systems administration, including configuring, monitoring, upgrading, and maintaining systems hardware and software
- Prepare management reporting by collecting, analyzing, and summarizing data & trends and make recommendations
- Analytical ability, including summarizing information and drawing appropriate conclusions
- Lead capacity planning activities including capacity forecast, expansion, monitoring, and inventory to meet capacity constraint
- A thorough understanding of Resource Management techniques including call centre statistics
- Analyze statistics and make recommendations to Senior Management regarding staffing requirements
10
Skills For Assoc Capacity Planning Analyst Resume
- Analyze and identify business needs and recommend appropriate solutions while simultaneously promoting and maintaining a consistent national focus
- Background in Demand Planning and comfortable crunching complex data from multiple sources
- Background in Demand Planning and crunching complex data from various sources
- Development of unique competences in capacity and volume forecasting / modelling
- Proficient using 0365 tools including SharePoint and Teams
- Data analysis and planning for eventual decommission of existing data centers
- Knowledge of data center hosting infrastructure; requirements gathering
- Determine the optimum capacity planning model & ensure appropriate staffing levels hourly/daily/weekly/monthly basis to achieve targeted service levels
List of Typical Responsibilities For a Capacity Planning Analyst Resume
1
Responsibilities For Forecast & Capacity Planning Analyst Resume
- Strong analytical, organizational and administrative skills are a definite asset. Capable of setting and meeting realistic time frames for completing multiple assignments and achieving desired results
- Demonstrate initiative and operate independently with minimal direction while keeping the client group and management team informed of plan, potential problems and or sensitive issues
- Experience with data management and/or MS Access/SQL
- Develop and maintain positive working relationships with others
- Passionate, naturally accountable, motivated individual with a high ‘learning ability’
- Deals well with Ambiguity and embraces change in a fast moving environment
- Contact Centre Operations, Resource Planning
2
Responsibilities For Senior Capacity Planning Analyst Resume
- Sufficient knowledge of programming to handle large datasets (SQL, VBA, Perl, etc.)
- Deep dive and test various hypotheses by analyzing data/information from multiple
- Collect, analyze and fulfill server capacity requirements for technologies and applications migrating to the new data centers
- Knowledge of server hosting environments/ technologies
- Own & publish long-term, short-term forecasts and capacity planning reports for multiple business teams for all sites
3
Responsibilities For Global Capacity Planning Analyst Resume
- Knowledge of various methods of communication and the ability to present information in the most appropriate manner to meet a variety of audience needs
- Extensive knowledge of Microsoft Office products (Access, MS Project, Word, Excel, PowerPoint, and Outlook
- Proficiency in MS Excel is required
- Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization
- Strong relationship building skills to collaborate with multiple matrix partners to help the organization understand forecasted and actual work volumes, productivity rates and staffing levels
- Advanced Planning Systems experience (JDA or Kinaxis Rapid Response)
- Demonstrated ability to support multi-functional projects with minimal guidance
4
Responsibilities For MYS Ctsm Kl-capacity Planning Analyst Resume
- Demonstrated ability to support multi-functional projects and initiatives independently and act as the point of contact to drive initiatives
- Interface with management, engineering, planning and factory representatives, both internal and external, on all issues relating to capacity and the production planning
- Experience with high-paced, diverse, multicultural, and global environments
- Build effective relationships quickly and able to influence in a matrix organization without direct authority
- Strong team player who can work collaboratively to deliver quality work against tight deadlines
- Extensive knowledge of MS Excel is required
- Operational knowledge of Call center environment, processes and performance indicators used in order to achieve service levels
- Technically proficient with systems and relational database background. Knowledge of SQL & Tableau
5
Responsibilities For Contact Center Capacity Planning Analyst Resume
- Creative problem solver who challenges the status quo and sees beyond own silo
- Acquire in-depth knowledge of department processes and operations
- Experience in designing new processes would be an asset (including moderating workshops, bringing the right people together, writing process maps, procedures, validating effectiveness of implemented solutions)
- Regular exposure to Global AML Leadership forums, running critical highly exposed processes & projects
- Worked on capacity planning models
6
Responsibilities For Associate Capacity Planning Analyst Resume
- Work in fast-pace cross-functional environment exhibiting dedication, enthusiasm, motivation, and persuasive ability
- Deep dive and test hypotheses by analyzing data/information from multiple sources
- Competitive social benefits (medical care, Benefit System, life insurance, pension fund)Chance for a career evolution within Citi business structure
- Used OBIEE, Business Objects, Cognos, Tableau, or Microstrategy
- Proficient in Microsoft Excel and VBA
- Knowledge of advance statistical and simulation tools (SAS, R, Minitab etc.)
7
Responsibilities For Capacity Planning Analyst Wwcp Resume
- Proactive self-starter and dependable
- We, Not I: Take daily responsibility to make the Global Arm community thrive. Realize that we win when we collaborate — and that everyone misses out when we do not
- Real Passion for Progress: Difficult things can take unexpected directions; stick with it. The essence of progress is that it cannot stop; grow with it and lead your own progress
- 2-year experience in the use of SQL SERVER or Oracle RDBMS
- Be Your Brilliant Self: Be quirky not egocentric. Make trust our default position
8
Responsibilities For Principal Capacity Planning Analyst Resume
- Work with Business Partners to understand their needs and to communicate results
- Excel pivot tables/ VLookups
- Work with cross IT
- Monitor contact center performance by analyzing performance statistics and financial results; evaluating staffing schedules to match contact volumes; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements
- Responsible for reporting on service level misses and the completion of root cause analysis and dive deeps for variances versus plan
- Collaborating with the Facilities Planning & Implementation Team, Real Estate Team, and Facilities Project Managers to understand and monitor best practices, and more
9
Responsibilities For Forecast / Capacity Planning Analyst Resume
- DE providing detailed software and hardware performance benchmarking of Web, Web services, and Mobile applications, using HP LoadRunner and SOASTA; and performing capacity analysis using Splunk and Dynatrace for senior management
- Optimize constrained fab resources by negotiating prioritizes and allocation agreements between the various business units
- DE writing code in C/C++ and Java to create and maintain scripts
- Manage starting material requirements and allocation to factories to optimize wafer starts
- Analyze forecasts and demand signals in order to provide supply commitments that support business goals, company revenue, and supply chain inventory targets
- Collaborate with manufacturing to determine optimal method (efficiency improvements, part transfers, capital expenditures) to resolve shortfalls in the supply plan
- Improve existing data analysis tools and design new tools to support the team’s ability to make quick, informed decisions and recommendations
10
Responsibilities For Assoc Capacity Planning Analyst Resume
- Develop an understanding of the different businesses within the company in order to anticipate flexibility required in current capacity and proactively support future business strategies
- This role requires scenario based modeling to assist D+H management with proactive strategic planning
- Build relationships across the company’s supply chain that can be leveraged to drive decision making and acceptance of the recommended course of action
- Familiarity with machine learning, neural networks, and / or stochastic models
- A self-motivated and proactive individual who takes ownership of their work and responsibility for decisions
- The ability to offer valuable insight and recommendations which support both our Customers and our People
- The ability to take initiative and play an active role in change
- Communicate with various departments, and external organization to obtain/provide information for problem resolution purposes. These contacts would be used to address issues and opportunities with organizational performance, operational readiness, operating effectiveness as well as process improvements, business need analysis, and escalation of operational constraints
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