Care Resume Sample
Nicola MacGyver
83350 Hane Via,
Phoenix,
AZ
+1 (555) 962 1517
Work Experience
Transitional Care Manager
06/2015
-
PRESENT
Los Angeles, CA
- Works to build and promote a team-based environment which delivers best-in-class service to our members through phone, email and chat contacts
- Assists member care team in troubleshooting and resolving all customer service inquiries quickly and accurately
- Provides customers with product information and product recommendation to ensure customer satisfaction
- Promotes a member first environment by leading team members to perform with high levels of employee engagement through both an in-office and work from home workforce
- Regularly reviews individual and team metrics and other data points to determine areas of concern or opportunities for improvement within their teams
- Complete assigned accuracy audits for each member of their team and provide coaching and feedback when there is room for growth
- Provide first line of support to Member Care Representatives for escalated issues. Work closely with assigned supervisor to communicate any concerns/successes within his/her team
Dental Care
11/2009
-
01/2015
New York, NY
- Advocates for the members’ needs, addresses concerns and resolves
- Answer customer’s questions regarding fit, style, returns, credit history, shipping time, and sales platform
- Communicate with supervisors to correct and prevent customer complaints/issues
- Suggest improvements to enhance company communications
- Participates in administrative “on-call” communication with staff and/or family members regarding schedule changes with professional staff
- Provide overall administrative support for ACA reporting and compliance team
- Track and document the progress of CBIZ ACA CheckPoint implementations
- Proven ability to show initiative; takes responsibility for own learning
- Manage customer service rep(s) & department to ensure WOW/best in class service goal is met and maintained
Care Team Assistant
12/2003
-
07/2009
Houston, TX
- Complete assigned projects, such as order adjustments and address changes, accurately and in a timely manner
- Coaching field and store management and affiliated optometrists on how to lead the use of collaborative operations & optometric interactions to deliver trusted eye care, grow store and office business, deliver quality eye care, and create a positive work environment, leading to high and constantly improving Guest/patient satisfaction
- Leading field managers, the Optometric Advisory Council, and affiliated doctors to develop, use and improve best practices and practice management tools
- Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations
- Executes for Results: Effectively leverages resources to create exceptional outcomes. Determines the best course of action when facing ambiguity. Anticipates and constructively resolves barriers and constraints
- Promote a member first environment at all times, while pairing with other Managers and Departments
- Work to build and promote an effective team and environment which delivers best-in-class service to our members
- Coordinates development of care plan for members by meeting with members, caregivers, healthcare providers, and appropriate individuals to integrate services required to effectively meet the member’s needs
Education
East Texas Baptist University
1998 - 2002
Bachelor's Degree in Business
Professional Skills
- Excellent problem solving skills including the ability to seek out information and ask questions
- Excellent negotiating & networking skills
- Takes action to improve knowledge, skills, and performance. Requests assistance in planning and prioritizing activities, as needed
- Experience in hospice, critical care, oncology, ICU with proficiency in physical assessment and interviewing skills
- Work independently and exercise judgment in decision making Excellent customer service skills
- Or more of UM / UR experience including experience performing admission and continued inpatient stay reviews using either Interqual or MCG criteria
- Total RN experience including recent clinical experience in an inpatient / acute setting
How to write Care Resume
Care role is responsible for interpersonal, customer, computer, leadership, health, analytical, basic, education, planning, organization.
To write great resume for care job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Care Resume
The section contact information is important in your care resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Care Resume
The section work experience is an essential part of your care resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Care resume experience can include:
- Demonstrate emotional intelligence, analytical and critical thinking skills, and problem-solving skills
- Excellent telephone skills including careful listening, maintaining an even demeanor and quality customer services
- Strong analytic and business planning skills; as well as, operating with strategic agility
- Strong actuarial modeling skills in using valuation and projection models
- Strong Influencing & team playing skills
- Extensive planning, organizational skills, and excellent communication with collateral contacts, referral and networking
Education on a Care Resume
Make sure to make education a priority on your care resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Care Resume
When listing skills on your care resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical care skills:
- Demonstrates good problem solving skills good analytical skills, attention to detail
- Demonstrates clear, effective written and oral English skills, and objective active listening skills
- Strong interpersonal skills to manage conflict effectively
- Analytical Skills – critical thinking skills, ability to evaluate financial performance, projects P&L & understanding consumers to highlight gaps
- Demonstrated good planning and estimating skills
- Excellent time management skills and ability to prioritize initiatives
List of Typical Experience For a Care Resume
1
Experience For Dental Care Resume
- Excellent personal and customer relations skills
- Excellent computer skills and proficient in excel, word, and outlook
- Excellent spoken and written skills required
- Organisation Skills- Able to manage timelines, budgets and multiple deliverables and good eye for detail
- Identifies and communicates learning needs to direct supervisor, and takes action to improve knowledge, skills, and performance
- Communicates effectively and professionally with customers (patients, families, visitors, physicians and staff)
2
Experience For Transitional Care Manager Resume
- Maintain effective communication with patients. If necessary, call patient back to complete information needed prior to LPT/MD call back
- Experience in acute/skilled facility or home care with the past 2 years required
- Possess the skills to work with and motivate staff, board members and other volunteers
- Demonstrates leadership abilities and experience
- Collaborates with other clinical and operational leaders to effectively integrate spiritual care within person-care models and delivery settings
- A strong understanding of the purpose and strategy behind labor scheduling is highly desired
- Requests assistance in planning and prioritizing activities, as needed. Participates in self-review as requested by the direct supervisor
- Represent UHC working onsite at multiple Skilled Nursing facilities in the West Valley - Phoenix, AZ area
- Considerable skill in interpreting clinical treatment information and making appropriate referral and triage decisions
3
Experience For Resp Care Pract Resume
- Determines how to prioritize meetings for the CARE Innovation Center while dealing with sensitive scheduling conflicts
- Experience with contact center software and reporting
- Possess a solid understanding, with the ability to communicate, contact center terminology, functions, and metrics
- Identifies, resolves and communicates real and potential problems and information to appropriate Nursing leadership. Prioritizes safe utilization of resources
- Establishes and maintains effective working relationships with national and regional groups and individuals
- Relevant experience, Engineering and Project Management
4
Experience For Care Team Associate Resume
- Inspects appropriate instruments/tools for good condition/working order
- Inspects appropriate instruments/tools for good condition /working order
- Experience working with and knowledge of computers (MS Office Suite)
- Carries out or supports patient education in person and/or by telephone, involving effective communication of complex steps of the protocol for care
- Inspects appropriate instrument/tools for good working condition
- Work experience in Workforce/Contact Center operations
- Demonstrates clinical competency to practice in the Progressive/Critical Care Services Scope of Care
- Experience in the pharmaceutical industry, 5 years field based
- One year of general clinical experience in respiratory care
5
Experience For BH Care Manager Resume
- Relevant experience in a clinical scheduling or clinical trials support environment
- Strong in building long term customer relationship
- Strong ability to work as a team player to support patient care and psychiatrists
- Develops and utilizes evidence based tracking tools in order to facilitate the identification of high risk patient populations
- 1-2 yrs of recent experience in PACU, ICU, CCU or ER
- Notify Skill 2, Lead, Supervisor or Production Technician as appropriate of production equipment problems
6
Experience For Lpn-home Care Resume
- Experience with fund development software
- Demonstrates competency in all aspects of invasive and non-invasive ventilator care
- Demonstrates competency in all aspects of the Blood Gas Laboratory
- Set-up, operate, and maintain medical gas and airway humidification systems
- Excellent communication and influencing abilities to develop & sustain robust relationships
- Demonstrate superior customer support
- Manage asset care costs to ensure most cost effective solutions are executed
- Provide maintenance SAP reports to allow work to be analyzed and prioritized as necessary
- Strong active listening and attention to detail
7
Experience For MSW Care Manager Resume
- Provides skilled nursing treatments to patients at their homes, under the direction of a Registered Nurse
- At least three years’ experience in health care marketing preferably in hospice care operations
- Demonstrates understanding of the health care environment, key market segments, and industry trends
- Builds and leverages strong understanding of customer business models to connect BD MMS competencies with customer needs
- Ministry market-wide operational plan to achieve goals and priorities
- Provides collaborative input and recommendations for the strategic priorities of Spiritual Care
- Demonstrated top performance in project management
- Communicates Gulf Coast Medical Center’s vision and priorities
- RRT, NJ RT License, and mimimum one year experience in hospital and/or physician practice required
8
Experience For Consumer Care Manager Resume
- Maintaining standards of the Kentucky Board of Nursing regarding evaluation, treatment, procedures and professional ethics
- Ensuring value-added solutions to the customer utilizing all available resources from the sales, service and marketing organization
- Supporting the residents' family, friends and significant others as ongoing caregivers and members of the care giving team
- Managing and selling to key LTC accounts in assigned geographies
- Processing live calls using detailed template/protocol to gather complete information for all new patients
- Understanding and managing the department's budget
- Attending and actively participating in local Alzheimer's Association Chapters or local partnerships
9
Experience For Care Attendant Resume
- Visiting scheduled patients to provide nursing care per physician order and as directed
- Being a liaison between business clients and technical staff and/or with development staff throughout the development life cycle on complex projects
- Supporting the DC Treasury team with daily operations and administrative tasks
- Processing in-house and third-party bank transactions (e.g. money market, securities, FX deals)
- Supporting the InHouse Bank (IHB) transactions and services on a daily, weekly and month-end basis
10
Experience For RN Home Care Resume
- Acting as contact person for affiliates on a day-to-day basis for inquiries on payments
- Drying knowledge on textiles effects
- Budgeting and cost control to align with international markets budget while deliver the best service to consumer
- Understanding of payer markets
- Documenting in the electronic record appropriately and accurately
- Leading teams, empowering employees, developing capability and driving change in a fast-paced, constantly evolving environment
- Provides leadership to distributed application teams in enhancing, improving and integrating technology into existing Pharmacy platform
List of Typical Skills For a Care Resume
1
Skills For Dental Care Resume
- Basic nursing skills to include evaluation and excellent documentation skills are required
- Demonstrates strong relationship management skills and ability to handle challenging interpersonal situations and gracefully
- Excellent planning, organizational, communication and problem solving skills
- Strong actuarial modeling skills in using valueation and projection models
- Negotiates effectively with customers on contracting, priorities, timelines, progress and measures
- Prior experience in professional fundraising with proven success
- Excellent oral and written communications skills and being able to document processes well
2
Skills For Transitional Care Manager Resume
- Proven fast and accurate typing and data entry skills
- Directlyrelatedclinical experience which includes the following skillsets
- Demonstrates proficient nursing skills
- Strong interpersonal skills to include attested rapport building and sales techniques
- Excellent communication and influencing skills – verbal, written and presentations
- Excellent written and verbal communication skills with exceptional attention to detail
- Excellent analytical skills, detail oriented, comfortable with database analytics and query tools is required
3
Skills For Resp Care Pract Resume
- Training and skills in ministry to age-specific spiritual needs of infants, children, adolescents, and/or older adults
- Previous experience with reading, analyzing, and communicating/presenting medical data strongly required
- Or more of UM/UR experience including experience performing admission and continued inpatient stay reviews using either Interqual or MCG criteria
- Interview members to assess decision making, coping skills, and barriers to managing their healthcare needs
- Demonstrated experience in developing system interfaces including the uses of messaging protocols
- Demonstrated experience in successfully developing, leading and executing joint business plans
- General manager experience with 5 years or more in Consumer Care / OTC, including extensive experience in Marketing and Sales
- Knowledge of and skills for executing on recruiting process
4
Skills For Care Team Associate Resume
- Good understanding of developing concepts and experience in product innovation
- Proven experience in managing & delivering after-sales service programs
- Experience working in a fast-paced environment Experience working with multiple doctors
- Experience in a Supervisory capacity in a Hospital or Skilled Nursing Facility
- One year clinical experience in RCP II position or 5 years respiratory care experience including 3 in critical care
- Clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
- Demonstrates knowledge of coverage criteria based on payer source, including: skilled needs, intermittent care, homebound status, and physician ordered care
- Participates in technical and customer service skills training to stay aware of current and best practices
5
Skills For BH Care Manager Resume
- Excellent communicator, presenting with gravitas and proven ability to influence at executive level both internally and externally
- Possesses knowledge of assembly/disassembly of equipment, inspects, tests respiratory equipment to ensure that it is functioning safely and effectively
- Hospital experience, or 2 years nursing home experience within past 3 years
- Competency in technical nursing skills
- Utilize technology and data to analyze territory, effectively target accounts and pre-call planning
- Knowledge of body mechanics and transfer techniques. Ability to effectively communicate both orally and in writing
- Proven track record cultivating relationships with major donor prospects – demonstrated ability to acquire gifts from $5,000 - $50,000
- Experience with laboratory inspection and accreditation activities, including recent experience as a CAP inspector
6
Skills For Lpn-home Care Resume
- Strong understanding and experience of Consumer Health and/or Health & Beauty/Personal Care market
- Effectively respond to all inbound calls per day related to scheduling changes from clients and employees
- Experience with validation and implementation of new testing or instruments
- Related experience and/or training desired or equivalent combination of education and experience
- Intermediate or stronger skill level with MS Office Word, Excel, Outlook required
7
Skills For MSW Care Manager Resume
- Proficiency in physical assessment and interviewing skills
- Computer proficiency - MS Office skills -- Outlook, Word, Excel
- Prioritizing and mapping customer segments and work with Field Marketing on demand creation activities to achieve NPI and business objectives
- Validating ACP value proposition and messaging and adapt for regional use
- Leading a team of 6 direct reports (Patient Experience Managers, Project Manager, Distribution Manager)
- Maintaining excellent communication with Office, Scheduler and RN Case Manager
- Marketing experience, preferably for FMCG products
- Banking and\ or Finance Experience
- Developing a plan and budget for evidence generation to support selected NPI’s/NSI’s and installed base products
8
Skills For Consumer Care Manager Resume
- Experience in developing and implementing broad based marketing campaigns including contemporary digital marketing expertise
- Experience of leading teams, empowering employees, developing capability and driving change in a fast-paced, constantly evolving environment
- Experience leading of the performance monitoring function, including the redesign of KPIs, reporting and cadence
- Responsible for processing, validating, and uploading HIPAA authorizations
- Proven ability to fundraise, through donor solicitation and creating and executing fund raising events
- Direct sales, sales management or consulting background with experience of architecting and delivering client specific offerings
- Experience with developing, integrating and recommending fitness, health and medical device integration strategies
- Experience working in all areas of dental assisting including Oral Surgery, Endodontics, Periodontics and sterilization
- Experience developing and delivering laboratory sciences-based technical training
9
Skills For Care Attendant Resume
- Experience providing care to HIV/AIDS patients and working extensively with that population
- Effective problem solving, including the ability to proactively seek out information and exercise sound judgment
- Experience in marketing, product marketing or related field
- Passion to grow a strong community of merchandisers via training and coaching
- Effective behavioral and educational strategies, including but not limited to, motivational interviewing, teach-back method and self-management support
- Recent dental assisting experience (within the last 5 years) working in a dental office/clinic
- Experience performing and developing digital dental radiographs
- Experience performing and developing dental digital radiographs
- Responsible for providing a positive patient experience by placing the patient’s needs as the focus
10
Skills For RN Home Care Resume
- Proven track record of coalition building and driving multi stakeholder initiatives
- Demonstrated ability to make possibilities real through innovative thinking, collaboration and solu-tion oriented thinking
- A proven track record of developing and implementing sales plans that yield growth
- BA/BS in are of responsibility, preferably in engineering, or equivalent training and experience
- Additional years of experience working in a medical care setting as a receptionist or medical assistant Bilingual language proficiency (English/Spanish)
List of Typical Responsibilities For a Care Resume
1
Responsibilities For Dental Care Resume
- Partner with store Sales Team to service customers’ footwear, handbag, and jewellery repair requirements. Ensure that call tickets are completed to standard and that the correct information is communicated to the Repairs Coordinator
- Researches information needed to answer consumers’ product concerns. Communicates with consumers by composing accurate, prompt and effective replies. Makes decisions on appropriate reimbursement on a case-by-case basis
- Utilizing the Consumer Communications Call Strategy responds to consumers, regardless of issue or consumer’s demeanor. Makes decisions about the nature and disposition of complaints; consults with manager, director/product experience, or brand directors when necessary
- Superior command of verbal, written and negotiation skills
- Requests assistance in planning and prioritizing activities, as needed
- Administrative experience supporting 2-3 executives
- Experience coordinating travel logistics on behalf of 2 or more executives
- Provides skilled nursing care to assigned patients
2
Responsibilities For Transitional Care Manager Resume
- Receives a Missed Services list from Process Consultant review, research, validate missed contacts for AHCA reporting
- Member Focus: Connects with members to build a positive engagement experience
- Leverage clinical data analytics and healthcare outcomes to demonstrate Humana’s success in meeting NCQA benchmarks for HEDIS measurement
- Experience with customer support operations
- MDS experience; American Association of Nurse Assessment Coordinators (AANAC) certification required
- Experience in Brand Management
- Experience in an international environment is an asset
3
Responsibilities For Resp Care Pract Resume
- Strong knowledge of the local Specialty Care market
- Excellent command of the Dutch and the English language
- Hands-on in the field and strong business acumen
- Structured and goal oriented - able to organize and prioritize the work
- Strong knowledge of Arizona’s foster care system
4
Responsibilities For Care Team Associate Resume
- Proven ability to work self-directed
- Pulling reports, aggregating data and presenting information for use by the Executive Director
- Providing training to all sales team members on strategy and product offering
- Maintaining electronic and physical filing systems for the Executive Director
- Entering all meeting notes taken by the Executive Director
- Understanding of NJ Medicaid program to assist individuals in the application process
- Ensuring Executive Director’s contact records are accurate and up to date
5
Responsibilities For BH Care Manager Resume
- Entering all relevant correspondence to or from the Executive Director
- Marketing: Product knowledge, processes and resources available
- Understanding of the political health environment and key policy drivers
- Initiates the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance
- Oversee grant seeking including research, proposal writing, and reporting requirements
6
Responsibilities For Lpn-home Care Resume
- Be in charge of growing assigned accounts by driving market shares, numbers, considering business delegation and policies/processes
- Utilize the nursing process; assessment, planning, intervention and evaluation to coordinate & deliver care to patients in their home or in a facility
- Implement the brand strategy according to the regional Marketing Plan
- Provide input into the development of lead generating materials and activities created by Masimo’s Marketing Communications Group
- Customer Service: customer interaction/inquiries, new account setup, invoice troubleshooting, managing orders
- Specify market requirements for current and future products by conducting market research supported by on-going visits to stakeholders
- Assists inpatient team with opening charts and arranging home health
7
Responsibilities For MSW Care Manager Resume
- Can provide education regarding the illness, problem solving strategies, positive community and family support resources and interventions
- Assist with teaching of use of oxygen and bronchodilators machines. Assist physician with preparation of DME ordering and certifications
- Develop and drive Cardiology segmentation and targeting initiatives enabling the identification of key customer and market opportunities
- Define and execute a Cardiology Key Opinion leader strategy, identifying and engaging key influencers to shape and advance our presence in the cardiac domain
- Assists Care Coaches by making and documenting monthly contact calls to home and facility members, as required
- Use market and product knowledge to assist SEE distributors’ sales team in developing sales, marketing, and growth strategies
- Coach field managers on how to prospect for & maintain a pool of candidates for new and vacant locations; lead difficult and high impact recruiting efforts
8
Responsibilities For Consumer Care Manager Resume
- Provide performance reports pertaining to, but not limited to, actual cost spend, inventory, AR, and CFA
- Coordinating complex, high volume interview schedules
- Performs dental intraoral and extraoral radiographs using appropriate technique, x-ray equipment and safety equipment
- Troubleshoots the scanner to make sure films are being developed with high quality
- Stocks supplies in assigned work areas, including radiology rooms, operatories, laboratory and storage
9
Responsibilities For Care Attendant Resume
- Prepares specialized instruments setups for undergraduate students, residents and faculty to be used during dental patient treatment
- Utilizes various reports to track patient referrals or no-shows for scheduling visits for patients in collaboration with Care Management staff and Clinic staff
- Contributes to the assessment of patients by collecting data
- Assess pain according to policy
- Finance: P&L’s, financial analysis, forecasting and contracts
- Supply Chain: supply/demand, inventory management, sourcing
10
Responsibilities For RN Home Care Resume
- Prepares specialized instruments set-ups for Oral Surgeons to be used during dental patient treatment
- Patient preparation and positioning; clinical area preparation for the treatment of patients
- Develop and implement an enterprise wide implementation plan, working with all departments to execute
- Assist in the development of Service Level Agreements. Provide on-going assessment of Service Level Agreements
- Follow Ecolab safety guidelines and incident reporting requirements
- Customer service orientation with consultative selling aptitude
- Technical understanding (e.g. electrical, mechanical)
- Gathers information related to hospitalized/post acute patients in relation to continued stay review, simple discharge planning and utilization review
- Coordinate faxing of referrals, orders and face sheets to applicable offices or referral sources
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