Care Associate Resume Sample
Magdalen Kshlerin
552 Botsford Trace,
Houston,
TX
+1 (555) 510 3671
Work Experience
Care Associate
03/2018
-
PRESENT
Phoenix, AZ
- Provides assistance with resident activities. Continually seeks opportunities to meet resident’s psychosocial needs through planned care, neighborhood specific programming as well as spontaneous resident directed activities
- Assist group and individual activities (structured and impromptu) in activity spaces, common areas and in the resident’s room to support resident desires
- Shares resident preferences with other staff using appropriate communication methods and reports on their assigned resident’s condition at the end of each shift
- Determine customer needs and determine the appropriate steps to address these needs
- Follow the Vision process checklist for accurate census entry
- Prioritize referrals for processing admissions effectively, based on urgency of need
- Evaluate customer financial and insurance information to ensure that admission criteria are met
- Perform room turnover, maintain cleanliness of the surgical area, surgical equipment and patient transportation devices as indicated by department procedure
Partner Care Associate
06/2012
-
11/2017
Philadelphia, PA
- Assist the surgical team with preparation of the surgical suite including opening of sterile items to the surgical field
- Assemble case carts to include printing of Procedure Lists, assembling supplies, instruments, equipment, and other necessary items to complete the case cart and delivers it to the appropriate surgical location
- Assist with the turnover and set up of surgical suites
- Assist with transporting patients, equipment and specimens to various departments in the hospital
- Responsible for stocking the operating rooms with appropriate levels of supplies and returning any surplus to the appropriate location
- LICENSE/CERT/REG: CNA (Certified Nursing Assistant) certification by the Maryland Board of Nursing. BLS (Basic Life Support) certification
- Working within our Order Placement System
- Resolve all in-store and online customer issues, answer customer questions, and update applicable customer service / interaction management systems as appropriate
Channel Care Associate
11/2009
-
04/2012
Chicago, IL
- Maintain positive customer relations by handling all communications received notifying all concerned parties, coaching store associates by identifying and resolving all related issues
- Communicates customer input to Field Management (RSMs and DMs) and appropriate home office associates
- Capable of multi-tasking in an environment that is rapidly evolving and work to support a cross-channel operation
- Day-to-day support of suppliers’ specific business needs. Work with other teams to faciliate partner's inquiries, ensuring issues are resolved as effectively and efficiently as possible
- 1-2 Years of account managment experience
- Computer proficiency, including Microsoft Office
- Works efficiently with very little supervision
Education
The George Washington University
2005 - 2009
School's Degree in Related Field
Professional Skills
- Possess excellent communication, presentation and interpersonal skills
- Working experience in loyalty/customer experience
- High level of typing and overall computer skills
- Multi-task with keyboarding and phone skills required
- Proficient in Microsoft OfficePrior ecommerce/ consulting / finance / analytics / transportation industry experience would be an added advantage
- Possess Critical Reading Skills
- Polished written, and verbal communication skills
How to write Care Associate Resume
Care Associate role is responsible for basic, health, microsoft, training, finance, database, litigation, compensation, research, modeling.
To write great resume for care associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Care Associate Resume
The section contact information is important in your care associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Care Associate Resume
The section work experience is an essential part of your care associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Care Associate resume experience can include:
- Demonstrate decision-making, critical thinking, organizational and strong customer service skills for a diverse environment
- Guest-oriented, professional, and capable of communicating effectively to Guests and associates via email
- Experience with looking after a wide range of stakeholders at all levels in and across various levels of the organization
- 1-year experience in relevant health care setting
- Possess experience with responding to emails in a fast-paced environment
- Provides initial contact for incoming faxes received from healthcare providers for prior authorization request related to hospital admissions or services
Education on a Care Associate Resume
Make sure to make education a priority on your care associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Care Associate Resume
When listing skills on your care associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical care associate skills:
- Medical Coding and Medical terminology experience
- Previous experience working in a Customer Services and/or Operations role
- Works in a production based fax queau environment processing prior authorization requests from providers and healthcare facilities
- 6+ months of related experience in a Customer Service role
- Customer services experience
- Effective user of tools - able to navigate multiple computer based tools and resources
List of Typical Experience For a Care Associate Resume
1
Experience For Partner Care Associate Resume
- Prior experience in customer service role/operation helpful
- Experience in guest care
- With at least 1 year experience in client care work with Insurance background
- Demonstrated Sharepoint knowledge
- Evolving creative programs and services through collaboration with ACUs, business areas and clinical departments
- Provide initial customer contact for incoming calls. Perform outbound calls to providers to obtain additional information needed to certify cases
- Provide inspiring leadership and represent Ambulatory Care business operations on institutional committees or in meetings as appropriate
2
Experience For Care Associate Senior Resume
- Communicate and multi-task
- Works tenaciously in medium to high stress environment
- Ensure quality and efficient patient-centered care delivery through the oversight and coordination of services from several departments (typically more than 10 departments)
- Day-to-day support of suppliers’ specific business needs. Work with other teams to facilitate partner's inquiries, ensuring issues are resolved as effectively and efficiently as possible
- Able to think out of the box and challenge status quo
3
Experience For Channel Care Associate Resume
- Respond to and facilitate needs of test centers in all aspects of test delivery
- Liaison between the business and the test center channel partner to help ensure compliance with Pearson VUE requirements
- Support PVTC site availability requests
- Completes outbound calls to claimants, providers, clients and attorneys regarding medical reports, bill requests, return to work, medical authorization forms, etc.
- Experience in mental health field
- Analyze coverage, make appropriate coverage determination and accurately convey and explain the company’s coverage position to the insured and others where appropriate
4
Experience For Client Care Associate Resume
- Experience in mental health field
- Processes referrals and pre-authorization request from PCP’s and specialist as per Health plan’s instructions
- Contacts providers to verify or clarify request
- Answer queue calls from our providers
- Monitors queues and fax lines
- Updates members’ files in the system when appropriate and as per Health plan’s policies
- Serves as a resource for benefits and eligibility information to providers and other LMCHP personnel
5
Experience For Senior Care Associate Resume
- Works closely with the Utilization Manager and Medical Director on a day-to-day basis to ensure efficient management of all inpatient and outpatient services
- Participates in Quality Improvement and Risk Management activities as requested
- Notifies the UM Manager of any actual/potential quality of care/service problems identified
- Complies with Health plan’s policies and procedures and maintains confidentiality of patients’ medical records in accordance with state and federal laws
- Evaluate and settle workers’ compensation, bodily injury, liability, business interruption, or structural claims independently with little to no input from supervisor
- Evaluate and settle bodily injury and liability, with minimal input from supervisor
6
Experience For Guest Care Associate Resume
- Determine authorization requirements based on company policy, member benefit grid and
- Review authorization requests and make determinations on correct authorization process
- (i.e. auto approve, refer to Precert Nurse or Medical Director)
- Maintain benchmark standards for TAT (Turn Around Time) as established by the
- Provide determinations on authorizations request to members and/or providers based on
7
Experience For Ambulatory Care Associate Director Resume
- Benchmark standards for authorization decisions. Process extensions of authorizations as appropriate
- Completes appropriate administrative documentation in members’ electronic medical record, and other company systems
- Proficient knowledge of departmental policies and procedures
- Maintains regular and acceptable attendance determined by the organization
- Prepares and issues various written correspondence and facilitates clients’ requests for computation
- Provide expertise and consultation to ACU leadership as it relates to operations effectiveness, patient access, financial management, employee engagement and patient happiness
8
Experience For Care Associate Behavioral Health Resume
- Lead project teams on operational improvements and institutional objectives, oversee development of project timelines, and defines and prioritizes resource needs
- Ensure successful completion of project deliverables or implementation of initiatives from initiation to delivery and keeps key partners aligned and informed of any deviations
- Excellent interpersonal and communication skills. Proven ability to function as a member of a team, build effective working relationships and demonstrate initiative
- Presenting a positive and friendly email persona
- Serve as first point of contact with handling standard inquiries
- Work as an advocate on behalf of our venue teams to make sure the Guest Care Team is providing the correct level of service
- Foster teamwork within Guest Care Team, Home Office and Venue team to insure quality Guest Care
- Don’t be afraid to ask questions or make mistakes
9
Experience For Care Associate CNA Assisted Living Resume
- Become an expert in all venue operations and rules
- Keep clear and organized documentation
- Become an expert in Zendesk and any other programs that are used for the Guest Care Team
- Performs basic procedures, collects specimens, provides respiratory therapy support, performs venipuncture and obtains EKG's
- Provides and documents nutritional support for patients
- Reports actual and potential problems concerning patients, families, staff and their departments to the Registered Nurse. Responds to questions from patient, families and significant others in a prompt, courteous, positive manner, referring them to appropriate personnel if necessary
- Handles low to moderately complex attorney represented and litigation claims involving coverage, liability, and damages as defined by Department Best Practices and jurisdictional requirements. This also includes attendance at mediations, depositions, and trials
10
Experience For Perioperative Care Associate Resume
- Presentation of higher exposure claims to the Large Loss Committee
- Current adjuster licensure or the ability to obtain within 90 days of hire
- Access automated fax request through internal fax repository system ProviderLink
- Collect and provide data entry of fax information
- Provide direct patient care under the direction of a provider
- Performs clinical and administrative health care
List of Typical Skills For a Care Associate Resume
1
Skills For Partner Care Associate Resume
- Demonstrated ability to safely operate area specific equipment, including, but not limited to: sterilizers, steris machines and sonic cleaners
- At least one year of experience in a prior customer service role/operations role
- Prior employment in a healthcare setting
- Strong business acumen, with a highly analytical & data-driven approach to problem solving
- Prioritizes work and provides accurate responses to inquiries
- 1-2 Years of account management experience
- At least two years experience in business development, sales and/ or sales operations
- Solid work history combined with two positive references
- Account management experience
2
Skills For Care Associate Senior Resume
- Develop and maintain strong relationships with vendors
- Outstanding organization, multi-tasking, inquisitive, bold, quick thinker, decisiveness, and problem-solving abilities
- Answering telephonic inquiries from members, providers and business partners and monitoring fax lines
- Handling requests for authorization in accordance to Cigna-HealthSpring/Medicare rules
- Coordinating services required by members upon discharge from acute or sub-acute care facilities, including follow up appointments and transportation services
- Understanding resources and finding information quickly to respond to our Guest
3
Skills For Channel Care Associate Resume
- Demonstrating Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
- Updating the plan’s Utilization Management system to accurately reflect authorized services
- Working closely with other departments to address member issues and concerns
- Participating in stretch assignments as needed
- Providing compassionate, consistent, and reliable care
- Becoming an expert on Zendesk, our Help Desk software tool
- Responding to Voicemails from the previous night
- Keep a finger on the pulse of community feedback, noting trends, summarizing, and escalating top issues
4
Skills For Client Care Associate Resume
- Fast-paced, changing environment including new products and workflow processes
- LICENSE/CERT/REG: CNA (Certified Nursing Assistant) certification by the Maryland Board of Nursing. BLS(Basic Life Support) certification
- LICENSE/CERT/REG: CNA (Certified Nursing Assistant) certification by the Maryland Board of Nursing. BLS
- Assist partners in developing solutions and implementing plans of action in cases of non-compliance
- Provide friendly customer service that includes verifying information and answering questions about medical products and services in a call center environment
- Function in fast-paced, changing environment including new products and workflow processes
5
Skills For Senior Care Associate Resume
- Explain processes and answer questions regarding products and services in a call center environment
- Able to work in a fast-paced, changing environment and ability to work with new products and workflow processes
- Collaborator – enjoys working with co-workers across different functional areas
- A start-up attitude – willing to be very hands-on, and work hard to get things done
- Provide account maintenance to resolve any internal customer requests pertaining to the PVTC channel
- Previous exposure to electronic medical recorder/ scheduling
- Provide support and training as necessary
- Maintain and better your knowledge by attending any new or refresher trainings
6
Skills For Guest Care Associate Resume
- Provides accurate information to callers based on an understanding of customer and service requirements. Redirects calls as necessary
- Educates customers and providers, offering appropriate options in line with CMS (Center for Medicaid and Medicare Solutions) Guidelines
- Maintains a working knowledge of Medicare products and services and CMS guidelines as it applies to the non-clinical role
- Educates customers and providers, offering appropriate options in line with URAC and NCQA Guidelines
- Maintains a working knowledge of medical products and services and URAC/NCQA guidelines as it applies to the non-clinical role
- Communicates with the Scheduling department when necessary
- Assists in training staff within the guidelines of Health plan’s policies and procedures
7
Skills For Ambulatory Care Associate Director Resume
- Answer user emails, including support emails
- Assists with environmental services support such as linen management, trash removal, and cleaning patient rooms as needed
- Determine course of action for each fax by assigning accurately to the correct worklist in order for the fax information to be processed efficiently
- 3044 Kettering Blvd
- Previous Insurance work or similar role in a Physician's office
8
Skills For Care Associate Behavioral Health Resume
- Employee Heath Insurance coverage’s
- Knowledge of Medicaid and Medical Records
- Resolves Client care technology-related inquiries, generates T-PIN/M-PIN requests, validates Sun Link online and SMS registration/resets passwords and facilitates Teleapplication processing
- Provides excellent “front-line” service over the telephone
- Responds to clients’ requests and facilitates resolution of their complaints
- Logs all calls in the SalesForce system accurately, completely, concisely within 24 hours and immediately refers cases or requests beyond scope to the appropriate section/staff
- Monitors unresolved/ not updated referred SalesForce cases/requests; coordinates with back-end support unit all requests and adjustments of clients records and updates SalesForce Service Requests (SR) until resolved based on agreed turnaround time
- Prepares and issues various written correspondence and facilitates clients’ requests for computation using specified worksheets
9
Skills For Care Associate CNA Assisted Living Resume
- Prepares daily and weekly fulfillment reports accurately based on agreed turnaround time
- Verify eligibility via claim system. Provide other specialty service reviews as
- Communicates professionally with customers, patients, healthcare providers and insurance community to provide and verify information
- Neat in appearance with no visible tattoos, piercings, or unusual hair color/styles
- Bilingual: Fluent in written and spoken Spanish
- Able to work in a call center environment. 8-hour workday schedules are scheduled based on the call center hours of operation, 8 AM to 8 PM EST
- Able to work in a call center environment. Workday schedules are 7am-3:30pm
- Able to work in a call center environment. 8-hour workday schedules are scheduled based on the call center hours of operation, Mon-Fri 5am-5pm MST
- BLS Certificate from American Heart Association
10
Skills For Perioperative Care Associate Resume
- Able to offer options and educate customers when appropriate
- A current American Heart Association Basic Life Support for Healthcare Providers (CPR & AED) certification is required pre-hire
- Strong written and verbal communication skills are required with the ability to be flexible, listen, question, and explain when dealing with customer complaints, vendors, and company associates
- Processes denials including correspondence sent to families, members, facilities and
- Obtain all required adjuster license within 180 days of employment
- Maintains regular and acceptable attendance at such level as is determined at the employer s sole
- Outreach to providers, members, HHSC staff via telephone, fax, email, or mail to obtain medical records or other documentation essential to support care to members
- Understand various benefit categories and workflows for Texas Medicaid members
- Adhere to strict turnaround times set forth by the HHSC and the organization
List of Typical Responsibilities For a Care Associate Resume
1
Responsibilities For Partner Care Associate Resume
- Moderate discussions in the WGT Forums, educate users about the product, community values, and provide technical support when necessary
- Assists patients with activities of daily living (ADL's) including bathing, dressing, skin care, positioning, ambulation, toileting, and range of motion activities
- Assists with transport of patients, specimens, equipment, and supplies as appropriate. Maintains patient privacy and confidentiality
- Communicates changes in the patient's condition to the Licensed nurse
- Obtains data and accurately documents pertinent patient information
- Abide by Overstock.com's Policies and Procedures
- Build and maintain partner relationships
- Day-to-day support of suppliers’ specific business needs
2
Responsibilities For Care Associate Senior Resume
- Use Rnow to document any communication with our Suppliers
- Ensure partner compliance with customer expectations
- Ensure partners understand all elements of their agreements
- Clarify any points in detail to avoid supplier confusion
- Train suppliers to manage their everyday fulfillment (orders, invalid trackings, cancellation requests, parts requests, outstanding quantities and Inventory management)
- Train suppliers to use and understand reports, scorecards, and additional informational tools provided (Partner Connect, Partner Compass, Partner Oasis and the Offer Tool)
- Work with the CS and Partner Pay Support Teams along with suppliers to ensure that issues are resolved fairly and quickly
- Work with the Buying and Product Care Teams to ensure SKUs move to site with accurate data as quickly as possible. Involvement and training in operational aspects of marketing promotions
- Work with our 3rd Party Billing Team to research and resolve carrier/partner issues within our 3pb program
3
Responsibilities For Channel Care Associate Resume
- Assists patients with activities of daily living (ADL's) including bathing, dressing, skin care, positioning,ambulation, toileting, and range of motion activities
- Assists with environmental services support such as linen management, trash removal, and cleaning patientrooms as needed
- Assists with transport of patients, specimens, equipment, and supplies as appropriate. Maintains patientprivacy and confidentiality
- Contributes to the achievement of established department goals and objectives and adheres to departmentpolicies, procedures, quality standards and safety standards. Complies with governmental and accreditationregulations
- Performs basic procedures, collects specimens, provides respiratory therapy support, performs venipunctureand obtains EKG's
- Reports actual and potential problems concerning patients, families, staff and their departments to theRegistered Nurse. Responds to questions from patient, families and significant others in a prompt, courteous,positive manner, referring them to appropriate personnel if necessary
- Reports actual and potential problems concerning patients, families, staff and their departments to theRegistered Nurse. Responds to questions from patient, families and significant others in a prompt, courteous, positive manner, referring them to appropriate personnel if necessary
- Builds rapport with customers over the phone, in real time while maintaining commitments to follow up as necessary
- Greets customers and providers as the first point of contact at Cigna
4
Responsibilities For Client Care Associate Resume
- Collects and provides data entry of authorization information
- Relates to customers with empathy and diplomacy with the ability to diffuse situations comfortably
- Works collaboratively with the team to provide support to other team members and new hires and collaborates with teams across Cigna
- Adheres to quality assurance standards and all policies and procedures
- Adheres to productivity, meets established goals and reports out on productivity on a daily basis
5
Responsibilities For Senior Care Associate Resume
- Acts as a change agent to support the organization’s objectives
- Communicate professionally with customers, patients, healthcare providers and insurance community to provide and verify information
- Adapt to dynamic business environment
- Adheres to quality assurance standards and all AZ Medicare Advantage policies and procedures
- Able to work in a call center environment. 8-hour workday schedules are scheduled based on the call center hours of operation, 5 AM to 5 PM
- Knowledge of quality management principles and practices
6
Responsibilities For Guest Care Associate Resume
- A current American Heart Association Basic Life Support for Healthcare
- (CPR & AED) certification is required
- 8-hour workday schedules are scheduled based on the office hours of operation, 8 AM to 5 PM
- Communicates professionally both internally and externally with healthcare providers
- (Basic Life Support) certification
7
Responsibilities For Ambulatory Care Associate Director Resume
- Professional and tactful – able to respond and calm a situation
- Active listener, with the ability to provide confident responses
- Adapts to dynamic business environment
- Verify eligibility via claim system. Provide other specialty service reviews as appropriate under the supervision of clinical specialist
- Answers all types of inquiries of clients’ shared services telephone inquiries in a timely, accurate and courteous manner
8
Responsibilities For Care Associate Behavioral Health Resume
- 8-hour workday schedules are scheduled based on the call center hours of operation which are 8 AM to 8 PM (Eastern) or 5 AM to 5 PM (Pacific)
- ATTENDANCE: Regular job attendance is an essential job function
- Applicable contracted providers
- Be flexible with your schedule
- Immerse yourself in the Topgolf culture and Core Values
- A positive attitude and willingness to have fun at work
- Intense desire to support our field operations
9
Responsibilities For Care Associate CNA Assisted Living Resume
- 445 Hutchinson Ave., Suite 640
- 3600 Briarfield Blvd Maumee, Ohio 43537
- Greets customers at the cashier window in a pleasant and professional maimer
- Customer-focused: communicates emphatically
- Strive for improvement
- Honest and reliable.
- Conducts investigation necessary to determine liability, including recorded statements based on Department processes and procedures. Assigns necessary inspections of damages or scene. Reviews any estimates or receipts for consistency with description of loss as well as appropriate scope and pricing. Identifies any legal liability issues and consults with supervisor
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