Care Business Partner Resume Sample
Rickey Heathcote
34112 Schulist Wall,
Philadelphia,
PA
+1 (555) 310 9173
Work Experience
Senior Care Business Partner
12/2016
-
PRESENT
Philadelphia, PA
- A change agent, always ready to try new initiatives
- Able to work independently and also a team player
- Exhibit professionalism and friendliness
- Someone who is excited to do or learn the above!
- Open for fresh grad
- Locally defined ‘technical’ experience Proficient in MS Office applications (Excel and PowerPoint)
- Concerned about the problems of their customers/colleagues
- Builds constructive and effective relationship
- Can see hidden problems
Care Business Partner
01/2010
-
11/2016
Detroit, MI
- Locally defined “technical” experience
- Act as a primary point of contact for customers, be the customer’s advocate internally in Maersk Line
- Fluent in Dutch and English (written and oral)
- Be able to work independently and contribute to the team’s objectives
- Be a team player, share knowledge and best practices
- Establishes and maintains effective relationship with customers
- Be the owner of getting customer’s feedback on service, sharing on business opportunities and/r market intelligence
Ecsa Brazil CUS Care Business Partner
12/2006
-
12/2009
Chicago, IL
- Support company’s strategies and comply to company’s policy
- Fluent business English (both written and spoken)
- Reefer experience an advantage
- Well organised, efficient and effective
- Dealing with Ambiguity: Can effectively cope with change; Can shift gears comfortably; Can decide and act without having the total picture; Isn't upset when things are up in the air; Doesn't have to finish things before moving on; Can comfortably handle risk and uncertainty
- Interpersonal Savvy: Relates well to all kinds of people, up, down and sideways, inside and outside the organization; Builds appropriate rapport; Builds constructive and effective relationships; Uses diplomacy and tact; Can diffuse even high-tension situations comfortably
- Process Management: Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; Can see opportunities for synergy and integration where others can't; Can simplify complex processes; Gets more out of fewer resources
- Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line with positive and service-minded attitude
- As part of Commercial Intelligence – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
Education
Indiana Wesleyan University - Kokomo Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Customer Service experience who is an excellent team player and is able to work under pressure and has strong skills in problem solving
- A comprehensive learning and development plan in Customer Service including soft skills and communications skills
- Excellent interpersonal and communication skills. Very good command of English
- Good English communication skills including speaking and writing
- Organized, punctual, responsible, leadership skills, outgoing, proactive, with initiative
- Customer Service experience and/or direct call handling experience
- Better communication skills and techniques relevant to customer service
How to write Care Business Partner Resume
Care Business Partner role is responsible for english, customer, interpersonal, software, digital, design, shipping, integration, command, communications.
To write great resume for care business partner job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Care Business Partner Resume
The section contact information is important in your care business partner resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Care Business Partner Resume
The section work experience is an essential part of your care business partner resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care business partner responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care business partner position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Care Business Partner resume experience can include:
- Take fully responsibility for customer satisfaction, customer charter performance, manage all customer facing activities like regular client meetings, telephone calls, and mail correspondence
- Functional Process Excellence skills
- Previous experience in a customer facing role, preferably the one that involved any form of technical thinking would be an advantage
- Build strong and lasting relationships through understanding their business, their service needs and drivers of success
- Strong business, market & customer understanding
- Relevant customer serving experience is added advantage
Education on a Care Business Partner Resume
Make sure to make education a priority on your care business partner resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care business partner experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Care Business Partner Resume
When listing skills on your care business partner resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical care business partner skills:
- Good commercial sense, proactive & problem solving skills
- Good command of communication and English skills
- Excellent interpersonal skill, good team player
- Strong empathy and focus on customer experience and satisfaction
- Logistics experience in customer interaction, cargo consolidations, costumes agencies or inland transportation
- Working experience in the shipping industry
List of Typical Experience For a Care Business Partner Resume
1
Experience For Export Care Business Partner Resume
- Proactively monitor and manage the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations
- Solid Customer Care knowledge and skill.
- Unleash your analytical skills with state of the art platforms that enable collaboration and long-term service improvements
- Min. 5 years of working experience in the relevant background on project management and process improvement
- Good moral compass and ability to work the Company’s values
- Has responsibility for the end to end customer experience
- Business experience with international transport is highly desired
2
Experience For Ecsa Brazil CUS Care Business Partner Resume
- Deliver new initiatives to improve customer experience and operations efficiency
- Take insight and prioritize design the best solution for customers
- Logical thinking and service mind set
- They have no difficulty adapting their communication style in order to match the situation and needs of the customer
- Think outside of the box and a drive of providing solutions
- The purpose of the role is to not only maintain the local relationship but to manage the global ownership of the customer’s issues
- Take fully responsibility for customer satisfaction
- We are looking for candidates who can act as Ambassador of our CARE Program, an initiative to put our Customer centrally and offer them the required service levels at all times. These candidates
3
Experience For Global Care Business Partner Resume
- Have at least one year experience working in an international environment supporting key account customers
- University education or its equivalent
- Conduct your work in a constructive and positive manner at all times
- Focus on execution of instruction and assignment by team leader
- Engages in constructive problem resolution and provides solutions
- Experience in shipping or logistics industry (could also be a forwarder) doing at least one of the following: Customer service or other commercial areas working with customers
- Be up-to-dated about any changes in local & foreign, company rule/procedures and product development
- Always behave in a manner consistent with and loyal to the company value
- Well balanced between result-oriented & process driven
4
Experience For Customer Care Business Partner Resume
- They are open to the opinions of others and act in a diplomatic manner enabling them to relate and build constructive relationships. Customers and colleagues therefore consider them a trusted partner whom they can rely on for advice and help
- The decisions they make are based on analysis and application of experience; they provide partners and colleagues with the information they need in order to succeed. They have not difficulty adapting their communication style in order to match the situation and needs of the customer
- They deliberately seek to understand how to navigate within the organization. When faced with problems, they look beyond the obvious and work hard to identify the most appropriate solution
- They actively seek to understand and learn from their experiences and are able to immediately apply and share the knowledge they have gained
- Fluent in English and German (both written and spoken)
- Fluent English and German proficiency (both written and spoken)
- Fully fluent in Dutch and English
- Fluent English & Dutch (both written and spoken)
5
Experience For Senior Care Business Partner Resume
- Be fully responsible for customer satisfaction, own and manage all customer facing activities, provide tailor-made service to the selected customers. Represent company with professional image through email, phone and face-to-face communication
- Ensure smooth execution of the whole shipment lifecycle, by taking ownership and working closely with customers/internal support groups through pro-active notification and resolution handling. Be able to identify root cause and develop prevention solution.
- Be the first entry point for customer complaint and escalation; quickly react to customers and engage relevant internal party to resolve the problem
- Ensure consistent service level delivery when in backup scenario
- Manage customer expectation, and coordinate with cross-functions for complex cases
- Understand and be familiar with local KPIs and the service levels agreed with customer/internal groups, assist leader to achieve team targets
- Consistently seek for improvement areas, and take lead to drive cross-function process improvement
6
Experience For Care Business Partner Export Resume
- Proactively seek for new business opportunities from customers through “Ask For More” initiatives and engage SAL in discussion on commercial intelligence for further probing the opportunities
- Contribute constructive ideas on A4M
- Consistently share best practice in a constructive way
- Assist leader to mentor/coach the team to grow team competence level.
- Organize Monthly Business Review (MBR) meetings with external stakeholders in customer side.
7
Experience For Reefer Care Business Partner Resume
- Always behave in a manner consistent with company values
- Stakeholder management and organization agility.
- Capability to work under pressure.
- Fluent in spoken and written English.
- Can use Microsoft Office Software (e.g. Word, Excel, PowerPoint, etc).
8
Experience For Care Business Partner Costa Rica Resume
- Familiar with ML internal processes and procedures
- Address root causes and seek continuous improvements - constantly look for ways to improve work processes
- Act as a primary single point of contact for customers, be the Customer advocate internally in Maersk Line.
- As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence. For example, Ask for more and downfall management
- Be familiar with major claims policies and their impact on company assets and guide customers best possible through any potential claim situation
- Drive continuous improvements opportunities to assist team to achieve or exceed set KPI targets.
- Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends
- The communication style is adapted every time in order to match the needs of the customers
- Are fluent in English & Dutch
9
Experience For Care Business Partner Resume
- The decisions they make are based on analysis and application of experience; they provide partners and colleagues with the information they need in order to succeed
- They deliberately seek to understand how to navigate within the organization
- When faced with problems, they look beyond the obvious and work hard to identify the most appropriate solution
- Actively build strong relationships with customers by a deep understanding of the respective businesses (commercial intelligence of industries in which the customers operate), people and opportunities. Function as an advocate for the customers towards all relevant stakeholders within Maersk Line
- Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders
- Engage in constructive and efficient issue resolution. This includes handling escalations and complaints
10
Experience For Export Care Business Partner Resume
- Take full responsibility and ownership of customer shipments
- Act as a primary point of contact for customers and communicate proactively to keep customers informed at all times
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets
- Desire to go the extra mile for the customer
- Actively work together with colleagues within and beyond functions and locations
- Pro-active person with a service oriented mindset
List of Typical Skills For a Care Business Partner Resume
1
Skills For Export Care Business Partner Resume
- Experience in Customer Service working in an international environment for key account customers
- Build good working relationships (Internal and External)
- Strong sense of responsibility, taking ownership and result oriented
- Working experience in related industry.
- Previous experience in shipping/logistics
2
Skills For Ecsa Brazil CUS Care Business Partner Resume
- Experienced with process/ trouble shooting
- Experience in the logistics or shipping sector
- As part of Commercial Intelligence - build strong relationships with customers; Gain an understanding for their business, service needs, drivers and desires
- Good process understanding and digital proficiency
- Builds strong and lasting relationships with customers and provides second to none customer service
- A good work/life balance
3
Skills For Global Care Business Partner Resume
- Functional experience in the Transportation Industry
- Demonstrated results, performance and organizational wise
- Able to use rigorous logic and methods to solve difficult problems with effective solutions
- Able to concentrate his/her efforts on important priorities
- Demonstrated relationship techniques
- Import / export experience
- Good command on English language
- Own and manage the customer experience of Global Key Client in the given portfolio
4
Skills For Customer Care Business Partner Resume
- Related working experience is required
- Good written and spoken English and Mandarin
- Becoming a member of the Maersk Line Group, undisputed leader in the shipping industry
- Being part of a professional and motivated team
- Interesting salary with lots of extralegal benefits
- Ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations
- Analysing root causes for detracted customers including follow-up contact
- Identifying areas of improvement
- Ensure 100% accessibility for customers including answering calls and handing exceptions in non-working hours and weekends
5
Skills For Senior Care Business Partner Resume
- Display accountability for customer satisfaction by owning and managing customer facing activities
- Proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures
- Decisive, sense of urgency and result orientation – thereby delivering objectives and increasing business performance
- Relevant knowledge, including general and advanced shipping knowledge
- In-depth understanding of shipping market.
6
Skills For Care Business Partner Export Resume
- Engage in constructive problem solving and providing solutions
- Assist the team in realizing the ambitions by sharing knowledge and best practices of processes
- Comfortable with Change Management and capable of delivering high quality before, during and after transformation
- Comfortable with working with multiple items at the same time whilst keeping quality in focus
- Professional who have passion and understanding in e-commerce
- Takes initiative - thereby driving the necessary changes in both process, organization and customer satisfaction
7
Skills For Reefer Care Business Partner Resume
- Known and recognized for living APMM Values
- Knowledge about local shipping and customs laws, statutory requirements & practices
- Quick learner, open to change and enjoying the challenge of unfamiliar tasks
- Able to understand the origin and reasoning behind key policies, practices, and procedures
- Drive project and system rollout, ensure achieving project goal
- Always comply with company procedure and regulatory requirements, including claim policy. Promote company strategy, vision & mission
- Carry out and optimize on-boarding process to new customers
- Act and communicate proactively and keep customers informed of any issues or changers in the booking
- Work independently and assist the team in realizing goals and standards - share knowledge and best practices
8
Skills For Care Business Partner Costa Rica Resume
- Strives to get it right the first time and have the ability to look ahead to avoid issues from happening
- Able to work under pressure while keeping quality in focus
- Works independently and assists the team in realising goals and standards; shares knowledge and best practices
- Multi-task and sense of urgency
- An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers
- A fun-filled and motivating workplace
- End-to-end knowledge on shipping and cross functional projects
- Promote e-commerce and drive continuous efficiency gains in a scalable platform
- Sound knowledge about the Maersk Line system and process
9
Skills For Care Business Partner Resume
- An ability to impact the organization as an individual
- Someone who is excited to do or learn the above
- Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
- Intermediate proficiency in Excel, Outlook and PowerPoint
- Proactive and have a solutions / customer focused perspective
- Fluent in English and Dutch (both written and spoken)
- Able to present the unpolished truth in an appropriate and helpful manner
- Actively build strong relationship with customers and gain an understanding of their business, service requirements, drivers and desires including onboarding of customers to the CARE program, amongst others through regular customer visits
10
Skills For Export Care Business Partner Resume
- Ensure smooth execution of the E2E shipment lifecycle, by working closely with the customer as well as internal stakeholders
- Proactively track shipments and notify customers of relevant changes, deviations from the transport plan with potential/possible solution or/and alternatives
- Be the owner of all customer’s service issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid any unnecessary cost
- Proficient in Korean and English for speaking, listening, reading and writing
- Manage & enhance day to day process interaction with own customers by leveraging detailed customer knowledge
- Understand the company strategy and deliver the same thru your day to day business with major in/outside of stakeholders
List of Typical Responsibilities For a Care Business Partner Resume
1
Responsibilities For Export Care Business Partner Resume
- Passion for Customer Service and experience within the logistics industry, ideally within shipping
- Dedicated, decisive and result orientated, with a “can-do” attitude
- Fluent in English and Swedish language (written and oral)
- Personally committed to and actively works for continuous self improvement. Deploys strengths and compensates for weakness and limits by using different skills and approaches under different situations and levels
- Experience in customer interaction, cargo consolidations, costumes agencies or inland transportation
- Business experience with international transport is a big advantage, however the role is also suitable for fresh graduates who would like to start their career with the leader in shipping
- Fluent in English and Czech or Slovak language
2
Responsibilities For Ecsa Brazil CUS Care Business Partner Resume
- Fluent in English and Slovak language
- Understand the customer's business and manage internal and external stake holders at different levels Build strong and lasting relationships with customers and provide second-to-none customer service
- Engage in constructive problem resolution and provide solutions. Act and communicate proactively and keep customers informed of any issues or changes in the booking
- Fluent in English and Danish language (written and oral)
- Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive resolution handling and Issue resolution ownership
- Process improvement focus is essential…look for waste
- Utilize Care Business Partner relationships to encourage fast equipment turnaround and collection of applicable charges as required
3
Responsibilities For Global Care Business Partner Resume
- Understand and be familiar with KPIs and act in line with set targets
- Drive continuous improvements opportunities and opportunities to lower costs
- Monitor agreed service levels, and identify the root cause when targets are not met, advise management of potential service failures and / or trends
- Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values
- Fluent in English and Norwegian language or any other Scandinavian language
- Constant contact with your customers and partners responsible for transportation process
4
Responsibilities For Customer Care Business Partner Resume
- Actively build strong relationships with customers by a deep understanding of the respective businesses (commercial intelligence of industries in which the customers operate), people and opportunities
- Defining the business requirements and high level process / workforce solutions
- Function as an advocate for the customers towards all relevant stakeholders within Maersk Line
- Define project workplan, roadmap, and key success criteria
- Constantly feedback to Customer Care on functions strategies and campaigns to ensure the alignment
- Intermediate to advanced English fluency (80% or above)
- Career development program
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