Care Home Manager Resume Sample
Shemar Schaefer
26344 Felton Village,
Chicago,
IL
+1 (555) 197 2768
Work Experience
Manager, Home Care Operations
02/2018
-
PRESENT
Phoenix, AZ
- Develops and implements branch office operational plan to meet budget, growth, and service goals
- Creates and oversees branch office recruitment plan to hire, develop, manage, and retain qualified Associates
- Collaborates with VP of Sales and Marketing to create and facilitate successful branch specific growth strategies, sales, and marketing plans
- Actively networks and builds relationships within the branch service area to increase positive company visibility within the community, promote branch growth and cultivate recruitment pipelines
- Directs all day-to-day operational functions; ensures that operational metrics are monitored and on target; analyzes regional trends with an eye to growth and expansion and proactively manages any variances from plan
- Ensures customer-focused service, internal and external client satisfaction
- Enhances and protects company’s reputation, assets and good-standing in the community
- Innovates and creates initiatives to enhance the company’s reputation and growth
- Serves as a patient advocate and coordinator for other social services and health-care providers in the community who are involved in the care of the team’s patients
Home Care Clinical Manager
02/2013
-
12/2017
Detroit, MI
- Act as a member’s advocate and liaison by completing or facilitating face to face or telephonic with providers as well as private, non-profit, and governmental agencies, and the Humana At Home multi-disciplinary team
- Visit member’s residence within a 30 to 40 miles radius of your zip code weekly
- Builds Trust: Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one’s actions. Exercises the courage to prioritize principles and values over personal or professional gain
- Conduct ongoing face to face outreach to Humana members participating in Humana Chronic Care Program
- Act as a member’s advocate and liaison by completing or facilitating face to face or telephonic with providers as well as private, non-profit, and governmental agencies, and the Humana multi-disciplinary team
- Ensures that all Medicare services meet the face to face requirements and that a signed and dated face to face document is on file in Medicare recipient’s clinical records
- Visit member’s residence within a 30 to 50 miles radius of your zip code weekly
Manager Clinical Practice Home Care Hospice
06/2008
-
08/2012
Houston, TX
- Documents progress notes, Fact GP Functional Assessment, Comprehensive Assessment & develops care plan per Health Home documentation policy in the Care Team Connects (CTC) care plan software
- Attends all training updates provided by CTC; utilizes the CTC IT SVS team for any issues
- Maintains a valid driver’s license and insurance as applicable to the position
- Case Coordination.Create, manage and coordinate across all continuums of the enrollee’s care plan, including medical/behavioral and social service needs and goals
- Community Outreach. Effectively perform progressive community outreach with assigned case and move to enrolled status as appropriate
- Documentation. Complete documentation within established timeframes; complete weekly reports in accordance with AOT guidelines
- Responsible for the development and ongoing coordination of quality assured, organized, compliant, cost effective and customercentric care from SOC through discharge in varied settings
- Abides by and promotes agency policies and procedures, regulatory guidelines of CMS, ODH and the Joint Commission
Education
University of Central Florida - Ocala Campus
2003 - 2008
Bachelor's Degree in Nursing
Professional Skills
- Excellent interpersonal and oral/written/telephone communication skills; strong organizational and problem-solving skills; ability to stimulate new ideas
- Demonstrate emotional intelligence, analytical and critical thinking skills, and problem solving skills
- Basic computer skills and typing skills
- Demonstrated leadership skills, with experience in hiring, training and employee development
- Strong experience meeting sales goals & quotas
- Use superior customer service and sales skills and knowledge to attract and maintain business relationships in the health care industry
- Demonstrate knowledge of physician, hospital, skilled nursing facility, case management and discharge planning service needs
How to write Care Home Manager Resume
Care Home Manager role is responsible for training, leadership, credit, finance, recruiting, payroll, analysis, reporting, insurance, travel.
To write great resume for care home manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Care Home Manager Resume
The section contact information is important in your care home manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Care Home Manager Resume
The section work experience is an essential part of your care home manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care home manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care home manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Care Home Manager resume experience can include:
- Facilitates all communication with physicians at regular intervals throughout the certification period and develops an effective working relationship
- Conduct pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
- Sitting/standing/moving about during working hours (see attached Physical Requirements Addendum for details)
- Investigates caregiver and field staff concerns and issues, assesses job performance and provides coaching, counseling and disciplinary action when appropriate
- Responsible for initiating a service agreement with individuals coming on service
- Maintains Aultman standards of confidentiality, including the HIPAA Privacy Rule
Education on a Care Home Manager Resume
Make sure to make education a priority on your care home manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care home manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Care Home Manager Resume
When listing skills on your care home manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical care home manager skills:
- Demonstrated B2B sales experience with strong business development experience
- Exceptional communication and interpersonal skills with the ability to quickly build rapport
- Fluent communication skills in English, other European languages are helpful
- Demonstrated B2B sales experience focused on business development
- Partners with business development and recruiting teams to support appropriate levels of staffing for business lines with qualified and skilled caregivers
- Experience selling a large portfolio of products
List of Typical Experience For a Care Home Manager Resume
1
Experience For Manager, Home Care Operations Resume
- Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management
- Adheres to the scope of practice for registered nurse per the Ohio State Practice Act
- Coordinates care for team of RNs, LPNs and nurse aides with assigned case load of 25 patients
- Assess clients for appropriateness of home health services, obtains additional orders for care and referral services as needed
- Serve as a liaison between the agency, community resources, patient, and their families. Manages/directs patients and caregivers toward appropriate and available agencies and community resources needed to ensure implementation of the plan of care
- Maintains clinical expertise and acts as a resource for other staff members in matters of policies, procedures, regulations, and payor coverage issues
- Provides patient and caregiver education
2
Experience For Home Care Clinical Manager Resume
- Oversees and coordinates medication management
- Monitors, reassesses and re-evaluates patient care minimally every 2 weeks
- Monitors HHRG/expense and resource allocation
- Maintains average monthly productivity standard of 4 visits/8 worked hours
- Regularly conducts/participates in case conferences
3
Experience For Marketing Manager, Consumer Home Care Resume
- Participates in the agency's performance improvement plan
- Completes supervisory visits on assigned team members
- Utilizes all applicable computerized system within the department
- Communicates requests, suggestions, concerns or problems to the appropriate personnel
- Completes annual competency requirements
4
Experience For Manager Clinical Practice Home Care Hospice Resume
- Complies with agency infection control and safety policies
- Maintains a professional appearance as defined by policy
- Creates and fosters a work environment that is consistent with the Mission, Vision and Values of the Aultman Health Foundation
- Supports organizational strategic goals
- Utilize the HRO Tools and Tones to promote patient safety
- Abides by the Aultman Code of Conduct at all times
5
Experience For Msw-home Visit Field Care Manager Resume
- Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care
- Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met
- Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis
- Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations
- Remains current with industry regulations including federal, state, local contract and program requirements
- Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team
6
Experience For Patient Care Manager / Home Health Resume
- Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family
- Provides clinical leadership and oversight to specific lines of business
- Partners with respective Business Development and Field Support leadership
- Leads and directs the office based quality management program in collaboration with business development
- Ensures appropriate plans of correction are developed, and monitors for completion
- Leads and manages Clinical Supervisors, assessing performance and providing development opportunities based on Key Performance Indicators (KPIs) and competencies
7
Experience For Account Manager, Home Care Resume
- In collaboration with the clinical and business development teams, analyzes issues and trends by following the Root Cause Analysis process
- Identifies process challenges and develops solution for improvement
- Participates in corporate initiatives as needed
- Accountable to all federal, state, local contract and program, and Maxim requirements
- Acts as the Administrator of the agency, if required
- Completes weekly reports in accordance with AOT guidelines
8
Experience For Area Sales Manager, Home Care Resume
- Previous medical/healthcare distribution sales
- Coordinates the provision of nursing, home health aide, medical social services, and other designated disciplines to patients served by the home care department
- Assures communication and compliance with federal, state, local regulations and laws accreditation standards and agency policy and procedures for each discipline
- Experience in acute care or outpatient medical & behavioral health setting required
- Demonstrates confidentiality related to patient, employee, and agency issues
- Community outreach experience desired
- Informs supervisor immediately of any risk, compliance, or liability issues
- Previous Medical/Healthcare sales
List of Typical Skills For a Care Home Manager Resume
1
Skills For Manager, Home Care Operations Resume
- Relevant experience in serving children and families in Child Welfare, Developmental Disabilities, Behavioral Health, Primary Healthcare, or Social Services
- Experience of in home case/care management
- Current and valid R.N. License to practice in California
- Valid RN License in the state of NY with no restrictions/disciplinary actions
- Valid driver’s license in the state of NY and have access to an automobile
- Proven leadership, ability to influence, motivate, develop, and empower employees to achieve objectives with a team approach
- Skilled and complete documentation
- Two years successful supervisory experience or equivalent in a health care organization
2
Skills For Home Care Clinical Manager Resume
- Registered Nurse with 2 years of experience of in home case/care management
- Working knowledge of Interdisciplinary Planning process and the development of an Individualized Patient-centered Plan of care
- Assist branch in timely processing of billing
- Provide leadership, coaching and mentoring to his/her team of Sales Representatives
- Documented sales achievement of meeting goals
3
Skills For Marketing Manager, Consumer Home Care Resume
- Report to Branch Manager or Regional Manager and works collaboratively with Staffing Managers
- Provide 24/7 on-call support for onboarding clients
- Support the company’s strategic business building initiatives
- Proficiency with computers, including Microsoft Office
- Hours of operation with shifts as assigned including occasional overtime or scheduled as necessary
4
Skills For Manager Clinical Practice Home Care Hospice Resume
- Knowledgeable of nursing and medical practices, procedures, regulations and guidelines that pertain to home health care
- 6+ months of Adult Homecare expereince
- Provide education and relay benefits of non-medical Personal Home Care to referral sources
- Contact all leads in a timely matter and follows up with all leads weekly
- Build and cultivate relationships with the community, professional organizations, key influencers and customers/clients to build a consistent pipeline for referrals and recruitment
- Ensure effective communication and collaboration with branch staff and field sales resources
- Conduct informational meetings with prospective clients to understand their needs and inform them of Personal Home Care services
- Assist with public relations outreach through speaking engagements, in-services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
- Collect and Documents all demographic and payer information
5
Skills For Msw-home Visit Field Care Manager Resume
- Participate in Home Health Case Conferences/Hospice IDTs as needed to ensure client satisfaction and continuity of services delivered
- Educates Home Health and Hospice teams about Personal Home Care services and the benefits to their patients
- Assist with the implementation and development of programs
- Maintain an in-depth knowledge of compliance with all local, state and federal laws related to Personal Home Care regulations and care plan development techniques
- Completes weekly and monthly sales reports
- Current, unrestricted license in the state(s) of practice as a Registered Nurse
- Responsibilities of the Market DevelopmentManager (m/f):
- Grow develop Hernia Care business in DACH
6
Skills For Patient Care Manager / Home Health Resume
- Active license in your respective field required, e.g., Registered Nurse, Physical Therapy, Occupational Therapy, Speech Language Pathology (states in which office and patients are located)
- Experience in regulatory audits such as The Joint Commission and ACHC or other required contracts
- Does not apply to CA residents. CA residents are eligible for 10 vacation days and 7 sick days
- Grow New Customer Base
- Forecast, funnel and at risk customer management within the region with account managers and sales associates
7
Skills For Account Manager, Home Care Resume
- Work by the McKesson ICARE principles -Integrity, Customer-First, Accountability, Respect, Excellence
- Travel to member’s residence within 30 to 40 miles
- This role is a part of Humana’s Driver Safety program and therefore requires and individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
- This role is a part of Humana’s Driver Safety program and therefore requires and individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits
- Bilingual - English/Spanish OR English/Creole
- This role is a part of Humana’s Driver Safety program and therefore requires and individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
8
Skills For Area Sales Manager, Home Care Resume
- Three years of nursing experience, preferably in care management
- Travel to member’s residence within 30 to 50 miles
- Ales or sales management exp
- Proficient with Microsoft application such as: Outlook, Word, Excel, and Power Point
- Current driver's license and automobile insurance
- Rotates weekend, night, and holiday on-call with staff to facilitate adequate coverage for all patients
- Position is 40 hours/week
- Private telephone in home
- Travel to member's residence within 30 to 40 miles
9
Skills For Home Care Branch Manager Resume
- This role is a part of Humana's Driver Safety program and therefore requires and individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits
- Valid driver's license, car insurance, and access to an automobile
- In home assessment and care coordination experience
- Bilingual — English, Spanish
- Lift 30 pounds, move intermittently throughout the work day, inclusive of sitting, standing and bending, moving up and down flights of stairs, squating, pushing, pulling, or moving objects and clients
10
Skills For Health Home Care Manager Resume
- Work collaboratively within the team to advance the knowledge, skills and competencies of team members
- Effectively perform and document progressive community outreach with assigned cases and move to enrolled status as appropriate
- Community Outreach.Effectively perform progressive community outreach with assigned case and move to enrolled status as appropriate
- Proven track record in developing business
- Reviews all imminent “alive” discharges to assure effective discharge planning
- Manages client and customer relationships through excellent customer service
- BSc or MSc Chemistry or Chemical Engineering
- Collaborates with Business Development partner on marketing and business decisions
- Engages caregivers and field staff in feedback discussions regarding their recommended development and job satisfaction
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