Caseworker Resume Sample
Elizabeth Kertzmann
25928 Shanahan Mountain,
New York,
NY
+1 (555) 616 4739
Work Experience
Subrogation Caseworker Team Lead
02/2018
-
PRESENT
Philadelphia, PA
- Perform quality checks of the assigned team’s work
- Develops monthly budget and manages expenditures from VD-HCBS funding for caseload
- Provides Health Insurance Information (HIIP) screening and counseling including detailed information on Medicare, Medicaid, Prescription Drug coverage, advantage health plans, and other health insurance programs. Coordinates with HIIP volunteers to assist customers with all health insurance needs
- Receives and records inquiries and concerns relating to health and well-being including emergency or potentially life threatening situations. Respond appropriately to ensure customer safety including contacts with Adult Protective Services and Law Enforcement
- Coordinates minor emergency situations by organizing volunteers and soliciting and distributing needed items
- Provides in home visits to conduct assessments and consultations
- Refers individuals and/or family members to appropriate organizations for assistance. Serves as an advocate for customers needing assistance by linking them to services
Caseworker
01/2015
-
01/2018
Chicago, IL
- Provides assessment and annual reassessment for eligibility of older adults seeking Meals on Wheels services
- Completes division data systems and Meals on Wheels eligibility forms, ensuring compliance with county, state and federal regulations, policies and procedures
- Assists Caregiver Support Training Specialist with presentations, trainings, and education to the public
- Provides necessary assistance, as needed, to customers that are at risk of losing their independence
- Operate under general guidelines from the SAF Center Manager
- Provides routine financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding
- Operate under general guidelines from the SAF Center Supervisor
- As a subject matter expert, assists Specialists in resolving complex, unusual or difficult cases
- Verify accuracy and reliability of data provided by CGI for processes No-Fault (NF) insurers and Workers’ Compensation (WC) correspondence pertaining to Medicare Recovery
Non-group Health Plans Quality Assurance Caseworker
05/2008
-
10/2014
Phoenix, AZ
- Carry out detailed personal and risk assessments against criteria including Required Assessments and Restriction on Bail and DRR/ATR and AAR statutory case assessments (using AUDIT), and to develop an agreed recovery care-plan for all participants’ substance misuse and associated issues
- Work flexibly across operational and contract sites (for example, community bases, police stations, courts, prisons and probation offices) as required
- Work flexibly to agreed hours of work to maintain the most appropriate level of service provision and include evening and weekend working rota patterns
- Focus on personal performance, contribution, knowledge and skills
- Take part in appraisal, training and supervision processes
- Keep up to date with developments in services, legislation and practice relevant to the relevant service user groups
- Ensure the implementation of all G4S and consortium policies
- Consult as necessary with health care professionals involved in the patient’s care
Education
Huntington University
2004 - 2008
Bachelor's Degree in Social Work
Professional Skills
- Demonstrated ability to solve problems using proven methods
- Precise documentation skills required
- One or more years experience providing casework services to children and families
- Effectively communicate with constituents, including those who are frustrated, distraught and confrontational
- Manage high stress situations created by competing priorities
- One or more years of experience working in Therapeutic Foster Care Case Management
- One or more years experience in case management with children and families
How to write Caseworker Resume
Caseworker role is responsible for training, planning, parenting, family, crisis, access, compensation, database, security, immigration.
To write great resume for caseworker job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Caseworker Resume
The section contact information is important in your caseworker resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Caseworker Resume
The section work experience is an essential part of your caseworker resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous caseworker responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular caseworker position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Caseworker resume experience can include:
- Funding and access issues, including private, public and special access programs
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
- With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
- Conducts interviews utilizing counseling, crisis intervention, and problem solving techniques to engage and establish rapport with clients
- Provides short term supportive counseling using motivational interviewing and brief therapy techniques
- Successful clearance of background checks including fingerprinting
Education on a Caseworker Resume
Make sure to make education a priority on your caseworker resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your caseworker experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Caseworker Resume
When listing skills on your caseworker resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical caseworker skills:
- Seek to improve personal performance, contribution, knowledge and skills
- Acquires job skills and learns applicable policies and procedures to complete routine tasks
- Possess experience conducting outreach and application assistance to low-income consumers in establishing financial eligibility for public programs
- One year experience working with population service
- Valid driver's license, reliable transportation with adequate insurance coverage for driver and passenger
- Relevant experience
List of Typical Experience For a Caseworker Resume
1
Experience For Subrogation Caseworker Resume
- Ability and willingness to adapt to change rapidly
- Assist program participants make connections to available community resources, employers, family members and peers in order to provide them with a support network
- Exhibit ability to translate complex policy and insurance jargon into simple language
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on
- Works on assignments that are routine in nature, with responsibilities easily learned on the job
- Able to read, understand & perform assignments within prescribed guidelines
- Communicates routine information in a clear and accurate way with internal & external contacts
2
Experience For Subrogation Caseworker Team Lead Resume
- Assess client needs and determine client eligibility for specific services or programs. Resolve client cases of a complex nature and work on more complex issues
- Network with external agencies and/or organizations to learn about service programs and develop referral sources for clients. Work with community-based stakeholder groups regarding delivery of services
- Coordinate casework activities with internal organization departments and external agencies and/or organizations as needed
- A chance to make a difference in family’s lives on a daily basis
- Assess clients’ and/or families’ potential strengths and challenges
- Link clients to needed services and/or community resources such as the Office of Community Services, Early Childhood Division, Workforce Development Center, and immigration agencies
3
Experience For Non-group Health Plans Quality Assurance Caseworker Resume
- Assist clients in applying for needed services and benefits such as Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, housing, and shelters
- Facilitate learning new parenting skills
- Gather information from clients and/or other professionals pertinent to the child and/or family
- Provide and/or arrange transportation for children and adult clients to appointments, court appearances and/or visitation
- Conduct home visits for support functions and/or accompany a FSS when requested
- Document all contacts within OASIS screens, in accordance with departmental policies and procedures
- Request and obtain documentation from state and out-of-state agencies to include: schools and service providers; information from case records; birth and death certificates; medical and dental records; and/or other required documentation
- 45 East Webster Street
- 171 Executive Park Way, Suite 101
4
Experience For Criminal Justice Substance Misuse Recovery Caseworker Resume
- 300 East 2nd Street
- 800 S. Locust Street
- 477 East Main Street, Suite100
- 200 South Second St,. Suite 20
- 831 W. 119th Street
- 1055 West 175th Street
5
Experience For Disability / Medicaid Caseworker Resume
- 1110 North Allen Street
- 320 East Raymond Street
- 500 42nd St., Suite 6, 2nd floor
- 45-47 South Central Park Plaza
- 2301 Metropolis Street
- 5323 S. Western Avenue
- 225 North 9th Street
- 3501 Algonquin, 4th Floor
- 500 42nd Street, Suite 6
6
Experience For Ifss Caseworker Resume
- 608 W. St. Louis Ave
- 1107 W. DeYoung, Suite 20
- 333 Potomac Blv, Suite F, Box 1607
- 1925 Madison Avenue
- 1550 Douglas Street
- 1631 Galena Avenue
- 915 E. 63rd Street
7
Experience For Caseworker / Arrest Referral Worker Resume
- 1560 First Avenue
- 28000 N Lewis Ave
- 700 S. State Street
- 2753 W. North Ave
- 1107 West DeYoung, Suite 20
- 1100 North Cheney
8
Experience For Senior Caseworker / Paralegal Resume
- 1112 South Wabash
- 1055 175th Street
- 225 N. 9th Street
- 600 South Hoyne Ave
- 1055 175th Street, Suite 202
- 1717 Park Street
- 200 South Bowman
9
Experience For Caseworker Home Care Resume
- 342 North Street
- 1925 Madison Ave
- 870 Lehmen Drive
- 2605 Woodlawn Rd
- 5050 N. Broadway
- 220 South Bowman
- 1629 Afton Road
10
Experience For Family Services Caseworker Resume
- 1329 North Main
- 1560 First Ave
- 1329 N Main St
- 47 South Central Park Plaza
- 201 McCausland Suite 4
- 4105 W Chicago Ave
- 220 S. Bowman
- 512 Clay St
List of Typical Skills For a Caseworker Resume
1
Skills For Subrogation Caseworker Resume
- Demonstrate familiarity with health insurance, including benefits, cost-sharing requirements, and managed care
- Learn new computer applications, including electronic tracking software
- Exhibit working knowledge of current public coverage programs, including Medicaid, Medicare, and ACA
- Assist the applicant with meeting appointment dates and times and arrange transportation if warranted
- Commitment to continuously improving processes
- 600 East Ash, Building 500
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
- Express working knowledge of local resources such as community health centers, health and human services, and immigrant-related resources
2
Skills For Subrogation Caseworker Team Lead Resume
- 600 East Ash, Building 500, 1st floor
- Prison Custody Officer (HMP Parc)
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible
- Conduct home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- NOTE: CMS and the bidding agency are two separate agencies, therefore, submitting your CMS-100 application to CMS for a grade is not in lieu of submitting a CMS-100 to the bidding agency as well.
- Conducts biopsychosocial assessments to determine immediate needs, treatment or service history, strengths, and barriers to stability such as employment, housing, childcare, physical and mental health issues, substance use, and criminal history
- Reviews verifications, prepares case narratives, and makes recommendations for financial assistance based on federal, state and local program guidelines
3
Skills For Non-group Health Plans Quality Assurance Caseworker Resume
- Refers, coordinates and monitors the delivery of appropriate services and leverages community resources to meet clients’ basic and treatment needs
- Conducts outreach in the community to educate and link resident to services
- Maintains communications with various agencies, service providers, and community partners, and acts as a liaison to advocate for clients within all systems
- Assesses immediate risks to health and safety and follows procedures to ensure clients’ and families’ welfare, including making referrals to Child Protective Services staff or Adult Protective Services staff when warranted
- Adheres to the City and department’s ethical standards to include confidentiality, boundaries, client rights
- Maintains confidential and comprehensive client records, contact notes, social history narratives and service plans in secure case management database
- Employees are required to meet mandatory standards for continuing education as determined by the Department of Human Resources. Employees who fail to obtain the required continuing education credits shall be subject to disciplinary action including demotion, suspension and dismissal
- Thorough understanding of state government operations
- Advanced level of proficiency in Microsoft Word
4
Skills For Criminal Justice Substance Misuse Recovery Caseworker Resume
- Work independently and exercise discretion
- Excellent communication skills, both verbal and written, with the ability understand users’ questions and effectively disseminate technical information is essential
- Needs to have a valid driver’s license
- Access to a registered and insured vehicle
- A chance to make a difference in children’s lives on a daily basis
- Competitive salary and paid time off
- Bilingual (French/ English) is an asset
- Competitive pay and paid time off
5
Skills For Disability / Medicaid Caseworker Resume
- Therapeutic/Respite Foster Care / Adoption preparing highly-trained families to provide unconditional care and support for children, aged newborn to 21, who require out-of-home, community-based placement in a family setting
- Intensive In-Home Services provide immediate stabilization of risk for removal from the home or facilitates transition from inpatient facilities. Systematic and therapeutic interventions are provided to address behavioral and emotional issues
- Outpatient Services include diagnosis and evaluation, screening and intake, counseling, psychotherapy, behavioral management and medication services
- Mental Health Support Services provide individuals 18 years and older with the opportunities for training and reinforcement of functional skills and appropriate behavior related to the individual's health and safety
- Mental Health Rehabilitation Services provide youth with serious emotional disturbances and persons with serious mental illness the community support, counseling and community based intervention services needed for the maximum reduction of mental disability and restoration of an individual to his or her best possible functional level
- Provides overall casework service to children and adolescents referred for therapeutic foster care and/or adoption services
- Provides support and consultation to therapeutic foster care and adoptive parents, to the families of children and adolescents receiving services and to other members of the treatment team
- Provides support and consultation to therapeutic foster care and adoptive parents, to the families or children and adolescents receiving services and to other members of the treatment team
- Provides overall casework service to children and families
6
Skills For Ifss Caseworker Resume
- These requirements are established by the Social Services Administration by authority provided in Human Services Article Title 4, Subtitle 2, Section (c) (1) of the Annotated Code of Maryland. The Department of Budget and Management, Office of Personnel Services and Benefits does not have the authority to accept substitutions or equivalents
- These requirements are established by the Social Services Administration by authority provided in Human Services Article, Title 4, Subtitle 2, Section (c) (1) of the Annotated Code of Maryland. The Department of Budget and Management, Office of Personnel Services and Benefits does not have the authority to accept substitutions or equivalents
- 285 N. Schuyler Ave
- 171 Executive Parkway, Suite 101
- 1245 South Main Street
- 211 Fulton, Suite 300
- 501 West Washington Street
7
Skills For Caseworker / Arrest Referral Worker Resume
- 333 Potomac Blvd, Suite F
- 1717 Park Street, Suite 105
- 707 East Wood Street
- 333 Potomac Blvd., Suite F, Box 1607
- 300 Maine Street, 2nd Floor
- 300 Maine Street 2nd Floor
- 100 S. Grand Ave. East, 2nd Floor
- 608 West St. Louis Avenue
- 1055 175th Street, Suite 201
8
Skills For Senior Caseworker / Paralegal Resume
- Understand the impact that attitude has on calls and the ability to handle all calls professionally
- Work flexibly across operational and contract sites (for example, police stations, courts and probation offices) as required
- Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision and include evening and weekend working rota patterns
- Keep abreast of developments in services, legislation and practice relevant to the relevant client groups
- Ensure compliance with all G4S policies
- Visits foster home to meet with foster parents
- Provides weekly face-to-face contact with each child in caseload in order to build relationships, allow the child the opportunity to communicate special concerns, to make direct assessment of the child's progress, and to monitor for safety
9
Skills For Caseworker Home Care Resume
- Documents progress and any identified problems in maintaining family connections and reports this information to the family's DHR caseworker
- Interviews client and family, coordinates and plans services to meet immediate and ongoing needs. Determines appropriate services, assistance within activity protocols to meet service member and/or family circumstances and provide accurate and appropriate casework documentation
- Identifies and addresses psychosocial needs of client and family members; assistance with coping skills, stress management and anticipatory grief and grief reaction. Provides crisis intervention service to help clients minimize impact of emergency-caused displacements, disruptions, losses and.or stresses
- Provides ongoing support for client and family; monitor and document status. Delivers case management services to clients in the Chapter’s jurisdiction and provides assistance, when requested, in obtaining verifications, delivering messages and for any other actions that support timely, effective client services
- Maintains accurate client/family service statistics and generate reports in accordance with Chapter and National Headquarters standards
- Identifies, develops and maintains key relationships with external partners to promote Red Cross services and programs. Develops and maintains liaisons with business, community, religious, military and social service entities, etc
- Serves as technical subject matter expert (SME) to internal and external constituents
- Coordinate care services and help program participants identify, access and utilize resources
10
Skills For Family Services Caseworker Resume
- Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served, including individuals with limited English proficiency and disabilities
- Devise, implement, and evaluate individualized treatment plans
- Determine eligibility for social services and other local/state assisted programs
- Maintain expertise in insurance eligibility, affordability, enrollment, and renewal specifications and processes
- Advocate for the program participants to get the assistance needed from relevant professionals, agencies and institutions (i.e., legal services, health insurance organizations, social service agencies, community-based housing assistance agencies, counseling, etc.)
- Assist participants with navigating public and private health and social systems
- Meet with program participants on a regular basis to assess how they are managing their circumstances
- Make referrals to any applicable office of health insurance officer, consumer assistance program (CAP), or other state and local agencies that can help enrollees with other post-enrollment essentials
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