Center Operations Manager Resume Sample
Wellington Beatty
71060 Lorenzo Court,
Boston,
MA
+1 (555) 782 6959
Work Experience
Fulfillment Center Operations Manager
06/2017
-
PRESENT
Detroit, MI
- A Tier I operation that supports faculty, staff and students using a wide variety of technologies from network connectivity to enterprise administrative systems
- An operations team managing elevated access to ITS systems and services
- An integrated Tier I - II group, being formed to improve initial support for more than 15,000 campus users of our desktop support service
- Able to read and interpret necessary policies and procedures to perform updates and operate
- Establish and maintain positive working relationships with local political, educational and law enforcement officials and agencies, our stores and headquarters Assets Protection teams, our transportation team and third-party logistics carriers
- Lead the implementation of effective threat management and crisis response strategies to ensure a safe working environment
- Collaborate with other leaders to educate team members about stock shortage programs and recommend improvements to minimize theft and fraud
- Experience with the design and architecture of Microsoft System Center Operations Manager
- Experience monitoring, reporting and maintaining the operational aspects Microsoft and third party products within the SCOM ecosystem
Service Center Operations Manager
08/2014
-
01/2017
Boston, MA
- In depth understanding of service management as it relates to service & operational management and monitoring
- Medium to large, complex SCOM enterprise design, implementations, and upgrades
- Presenting (technical) in front of diverse audiences
- Integration experience with System Center technologies
- Good working knowledge of supporting technologies - Windows Server, virtualization , IIS, SQL Server, networking
- Accredited certifications in Microsoft System Center Operations Manager, ITIL or related disciplines are advantageous
- Address associate’s needs and communicate the issues to the department Sr. Ops Manager, Director and Human Resources
- Assess center staff service operations training needs; identify resources; work with NSO team to develop and provide training; on-the-job evaluate training results
- Work with central service operations team in implementing national policies and processes, ensuring center’s operations is compliance with national standards
Plasma Center Operations Manager
01/2012
-
05/2014
Philadelphia, PA
- Provide RODs and Operations Management team insight into the health of laboratory operations (lagging indicators) and provide greater depth of insight into cause and effect by drilling down into these indicators. Monitors network wide service levels and implements appropriate actions plans to ensure best in class service to EOA’s customers through
- Coordinates all aspects of patient care within the vascular access facility with the appropriate staff members, from admission through discharge of the patient
- Ensures education of the patient and the patient’s family regarding access care
- Acts as a resource for the patient to address patient concerns and questions. Reviews patient satisfaction surveys and addresses any concerns or issues expressed by the patient
- Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility efficiency
- As needed, assists with patient workflow, including providing direct patient care as part of a procedure and monitoring pre, intra and post procedures
- Oversee Shipping & Bulk MHEO departments to ensure products get properly picked, packaged, and shipped out to customers for timely delivery
- Partner with department managers on staffing and scheduling needs of their department
- Establish department objectives for each manager
Education
Washington State University Vancouver
2007 - 2012
Bachelor's Degree in Engineering
Professional Skills
- Good reasoning and analytical skills, in addition to conflict-management and problem-solving skills
- Work in a fast paced environment and prioritizes appropriately. Demonstrated analytical and problem solving skills
- Strong reasoning, analytical, statistical, and problem solving skills
- Communication skills — Talking to others to convey information effectively
- Demonstrated practice of exemplary leadership skills, i.e. ability to manage people; delegate, train and motivate associates at all levels
- Demonstrated practice of exemplary leadership skills, i.e. ability to manage people, delegate, train and motivate associates at all levels
- Demonstrated practice of exemplary leadership skills, i.e., ability to management people, delegate, train and motivate associates at all levels
How to write Center Operations Manager Resume
Center Operations Manager role is responsible for leadership, software, database, supervision, email, communications, word, retail, training, integration.
To write great resume for center operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Center Operations Manager Resume
The section contact information is important in your center operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Center Operations Manager Resume
The section work experience is an essential part of your center operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous center operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular center operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Center Operations Manager resume experience can include:
- Responsible for marketing skills for active donor recruitment and advertising campaigns to improve production levels
- Management experience in a call center or service center environment
- Producing a high percentage of cash revenue in the shortest period of time, while resolving at least 95% of the assigned accounts receivable
- Motivating Xtend Healthcare team to produce a sustained level of results while under pressure for the length of the project
- Reviews and approves outstanding processes and developing/recommending action plans on training for individual staff members
- Responsible for making sure that our Service Centers are utilizing and following the best processes and procedures
Education on a Center Operations Manager Resume
Make sure to make education a priority on your center operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your center operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Center Operations Manager Resume
When listing skills on your center operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical center operations manager skills:
- Good reasoning, conflict-management, and analytical and problem-solving skills
- Demonstrated practice of exemplary leadership skills, i.e., ability to manage people, delegate, train and motivate associates at all levels
- Communicate clearly and effectively to a variety of audiences; proven ability to motivate and direct teams
- Demonstrated experience fostering relationships with end users and being a champion of service excellence
- Persuasion skills — Persuading others to change their minds or behavior
- Demonstrated experience with IT service desk processes including management of incidents and knowledge
List of Typical Experience For a Center Operations Manager Resume
1
Experience For Fulfillment Center Operations Manager Resume
- Coordinate operational excellence at our Service Centers with the goal of providing local customers with service and support for all product lines
- Work with cross functional teams throughout Hempel to optimize and strengthen our Service Center Strategy
- Coordinate the development and implementation of all new Service Centers
- Provides direct supervision (i.e., decisions regarding hiring and termination, provides training, work direction and discipline, conducts performance reviews and makes salary recommendations) for all Service Center Managers
- Maintain and manage customer interfaces at senior levels of the centers customer organization
2
Experience For Service Center Operations Manager Resume
- Meet with other center customer and enterprise contractor personnel to formulate and review task plans and deliverable items
- Ensure conformance with program or project task schedules and costs
- Establish and maintain technical and financial reports to show the progress of projects to management and customers as required
- Organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks
- Experience with the management, manpower utilization, and supervision of employees (including subcontractors) of various labor categories and skills in projects similar in size and scope; has successfully managed Enterprise Information Systems programs
3
Experience For Scom Systems Center Operations Manager Resume
- Proficient in managing activities supporting Tier II, Refresh, IMAC, MDM/TEM, Logistics, Printer Support, Customer Advocate, Service Desk and Deskside support
- Familiarity with the administration of firm fixed price cost-type contracts
- Lead and train direct managers on how to create a professional work environment and value system that stimulates the morale and productivity of the workforce and its leadership
- Keep immediate superiors informed of any irregularities within the center and provide constructive information about process improvement
- Openness to relocation
List of Typical Skills For a Center Operations Manager Resume
1
Skills For Fulfillment Center Operations Manager Resume
- Communicate clearly and effectively with a variety of audiences
- Experience serving in a research-related field, managing large, interdisciplinary, and diverse projects
- Proficient experience managing cultural and/or organizational change
- Experience with infrastructure and platform technologies such as Google, Exchange, networking, Windows Server, etc
- Four or more years of professional experience serving in a managerial role
- Experience collaborating with corporate partners
- Experience and/or working knowledge of logistics systems and processes, productivity standards and technology
- Experience and/or working knowledge of logistics systems and processes, productivity standards, and technology
- Previous management experience required from a fast pace high volume environment preferably from retail or restaurant management
2
Skills For Service Center Operations Manager Resume
- Responsiblefor Customer Satisfaction as measured by the End User Experience and SLAcompliance
- Demonstrated leadership ability, with the ability to engage and motivate others
- Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the distribution center
- Related work experience
- Work in a fast paced environment and prioritizes appropriately
- Store operation experience; preferably specific to protective coatings, technical or specification sales
- Demonstrated proficiency with current computer technologies and applications like tools for documents, spreadsheets, presentations and collaboration
3
Skills For Scom Systems Center Operations Manager Resume
- Demonstrated ability to comprehend and integrate projects into overall department and organization direction
- Work in a fast-paced environment and prioritize appropriately
- Able to meet deadlines, manage and prioritize multiple tasks for others and yourself
- Working knowledge of service center technologies such as telephone systems and ticketing systems, like ServiceNow or others
- Identifies and oversees theimplementation of innovative service offerings using a variety ofstrategies, technologies and by leveraging service offerings
- Relevant training and certification such as HDI Support Center manager, ITIL certification or other service center or service management training
4
Skills For Plasma Center Operations Manager Resume
- Expert knowledge and understanding of the physican revenue cycle billing process
- Identifies, negotiates with and managessubcontractors and vendors by establishing clearly defined master serviceagreements and/or service level agreements
- Able to access all areas of the Distribution Center, including the mezzanine platforms
- Able to access all areas of the distribution center including the mezzanine platforms
- Able to access all areas of the distribution center including the mezzanine platforms (ex: ability to traverse conveyor crossovers)
- Familiar with multiple patient accounting systems
- Responsiblefor achieving Service Delivery goals and objectives in alignment with client’sstrategic enterprise and business goals- regularly exceeds SLArequirements and continuously improves speed and quality
- Leads all aspects of service deliveryorganization for the center, responsible for hiring, performance management,and leadership for an organization of approximately 100 personnel
- Monitorenterprise asset inventory health for all IT hardware asset types (servers,laptops, desktops, network and mobile devices, etc.) and facilitate remediationwhen deviation occurs
5
Skills For Fvc-center Operations Manager Resume
- Interfaceswith vendors for hardware, print services, and mobile services, communicatesregularly and resolves issues at the center level, escalates when needed
- Ensures achievement of client andinternal program performance, quality, and financial targets and developsstrategies for continuous improvement against targets
- Regularly interfaces with senior executivegovernment customers
- Develops new organic business from thisprogram through contract modifications, or additional task orders/follow oncontracts
- Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers
6
Skills For Technology Operations Center Operations Manager Resume
- Demonstrated leadership ability with ability to engage and motivate others
- Willingness to work shift work (Sat-Mon or Tues-Fri)
- Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the distribution center (ex: ability to traverse conveyor crossovers)
- Demonstrated leadership ability, with ability to engage and motivate others
- Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example ability to traverse conveyor crossovers
- Able to access all areas of the Distribution Center, including the mezzanine platforms and willingness to work shift work. Sat-Mon and/or Tues-Fri
- Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example ability to cross over the conveyors
- Occasionally stand/walk, writing by hand, use a telephone, lift/carry/push/pull objects that weigh 11-20 pounds
7
Skills For Service Center & Operations Manager Resume
- Rarely sort/file paperwork or parts, rarely twist/bend/stoop/squat
- Computer literate (PC and Warehouse Management Systems)
- Demonstrated experience in roles requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting and working independently
- Demonstrated experience required with development, implementation and improvement of processes
- Achieve a public trust level
- Computer literate (PC and Warehouse Management Systems
- Sense of urgency required to work in a deadline driven environment
- Knowledge of design, implementation, maintenance, and operation of all aspects of SCOM’s
8
Skills For Command Center Operations Manager Resume
- Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued
- Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes
- Engage teams and manage performance
- Identify problems, analyze data, and develop sustainable solutions
- Manage multiple projects and drive process improvements
- Access all levels and areas of facility
- Supervisory experience in a team-oriented environment preferably in an investigative capacity; strong reasoning, analytical, and organizational skills
9
Skills For Finanial Center Operations Manager Blossom Hill Winfield Resume
- Achieve a public trust levelsuitability/clearance
- Recent, large scale, ITManaged Service leadership experience where the IT Services include ServiceDesk, Client System Management and End User Support with a staff of at least50
- Possess excellent organization, communication and leadership skills
- Flexible -- adapts quickly to unexpected changes
- Has expert knowledge of HIPAA compliances policies
- Possess excellent knowledge of hospital and physician accounts receivable practices and is able to use this knowledge to successfully manage individual teams of billers
- Experience working with academic faculty and graduate students
10
Skills For System Center Operations Manager Engineer Resume
- Some overnight travel possible
- Recent, large scale, IT
- Achieve, and motivate others to achieve, measurable results on time and on budget
- Work independently; excellent organizational, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc.)
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