Project Operations Manager Resume Sample
Virgie Conn
421 Harris Avenue,
Detroit,
MI
+1 (555) 134 9756
Work Experience
Project Operations Manager
02/2017
-
PRESENT
San Francisco, CA
- Manage the teams’ budget and build out business cases for net new projects, while leading teams in concurrent complex projects, set-up, deployment and customer service
- Connect operational design and operations setup with civil, equipment, IT, Automation,safety etc within the overarching project design framework. Focus on eliminating/ minimising risks, safeguarding schedule with approved scope and budget
- Act as a single point of contact for assigned operational design and operations tasks by coordinating project team, functional departments and external parties to assure meeting operations deliverables as per project plan
- Provide operations leadership and assists in training less experienced operations staff
- Assess and Evaluate – Collaborate with Partner Resources specialist teams and operations teams to identify impact of new initiatives and projects on current business processes, SOPs (Standard Operating Processes) and supporting resources and systems
- Develop – Plan, create, edit and distribute SOPs, policy tools and other resources in support of Shared Services operations. Recommend solutions to continuously improve effectiveness and efficiency of products, programs and processes
- Lead – Cross-functional project teams and sub-teams to develop and implement new programs and process improvements. Represent business unit, department or functional area on cross-functional project teams; Provide functional expertise to assess potential financial and operational impact. Influence project direction in order to maximize effectiveness and minimize risk to Shared Services operations
- Communicate and Train – Prepare and implement communication and training/education relating to operations, initiatives, products, systems, and program changes to ensure that partners, customers and others are prepared to adopt operational changes
- Support – Collaborate with Starbucks Technology regarding systems maintenance, development and configuration changes, upgrades, testing and problem resolution
Manager, Project Operations
12/2011
-
11/2016
Houston, TX
- Manage Project deployments included serve as a Project Manager as needed
- Develops, leads and maintains Operational timelines and constantly coordinates with all Project Managers & Specialists to communicate the onsite needs of the project. Manages multiple jobs simultaneously
- Accountable for the planning and execution of all retail equipment & services from Final IR through Project Close. Secure that retail & operational layouts are validated & checked
- Responsible for cross-checking & confirming equipment & service needs with IKEA Function Owners
- Establish operational business objectives based on IKEA Concepts, meet deadlines based on construction turnovers, and lead the handover of the building from Construction to Retail
- Coordinate timelines & efforts with Construction Management Company (CMC), General Contractors (GC) and internal IKEA partners and external vendors
- Establish purchasing timeline & receiving schedule with Project Procurement Team
- Work within large-scale project budgets according to the Property business cycle
- Manage the Retail Approval Process for IT & Business Solutions Check (BAT) and Operational Readiness Check (Risk, FM). Carry out 3-Month Project Follow Up after Grand Opening
Supervisory Operations Nuclear Project Zone Manager
10/2006
-
10/2011
Boston, MA
- Analyze the delivery of the projects and make improvement recommendations to Senior Project Operations Manager
- Establish strong partnerships with IKEA matrix organizations to achieve the location's business goals and to manage change when necessary
- Business analytics: manage financial reconciliation/reporting processes for the practice, and provide ongoing data analysis and business health metrics (tracking financials, forecasting, profitability)
- Resource and engagement management: work with analysts and consultants to determine the right resources across Kantar (people, tools) to build and execute projects. Additional tasks include project planning, milestone management (internal and external), production and quality-checking of deliverables, profitability tracking and post-engagement outreach
- Operational excellence:Enhance overall collaboration standards across functions (Finance, Sales, Marketing, Analyst Teams); deploy new project management templates/protocol
- Research execution and delivery: lead new research; collaborating with analysts to augment coverage; enhance delivery methods or establish new, creative options
- Marketing:Enhance practice’s marketing collateral, and refresh online marketing materials
- Connect operational design and operations setup with civil, equipment, IT, Automation, safety etc. within the overarching project design framework. Focus on eliminating/ minimizing risks, safeguarding schedule with approved scope and budget
Education
American InterContinental University - Atlanta
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent computer skills, capability to express complex matters in clear and understandable language, excellent presentation and writing skills
- Exceptional people, organizational and project management skills as well as strong business analytics and problem-solving skills
- Strong organizational and time management skills, handling multiple job priorities, performing a variety of tasks and meeting required deadlines
- Excellent researching, decision-making and organizational skills are required
- EU/APAC: Significant proven experience of project management, scheduling, financial analysis or relevant pharmaceutical industry experience
- Proven matrix management skills with the ability to report to multiple leaders, resolve conflicts, and seek and gain alignment
- Demonstrated experience building and driving people and culture programs from the ground up
How to write Project Operations Manager Resume
Project Operations Manager role is responsible for software, retail, finance, training, integration, gis, database, procurement, auditing, purchasing.
To write great resume for project operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Project Operations Manager Resume
The section contact information is important in your project operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Project Operations Manager Resume
The section work experience is an essential part of your project operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous project operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Project Operations Manager resume experience can include:
- Has excellent inter-personal communication and customer service skills
- Help develop continuous improvement and project management skills in peers and other FC leaders
- Advanced proficiency in administrative and operational support skills and abilities
- Experience with relevant planning and scheduling tools
- Experience in project handling
- Maintain positive, strong working relationships with clients, vendors and staff
Education on a Project Operations Manager Resume
Make sure to make education a priority on your project operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Project Operations Manager Resume
When listing skills on your project operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical project operations manager skills:
- Proven ability to build strong, effective relationships with internal partners at all levels of the organization
- Excellent communicator that exhibits strong critical thinking capabilities with the ability to multi task daily
- Superior skills using multiple SDLC techniques (e.g. Waterfall, Agile)
- Proven self-starter with experience in building capabilities based on defined business needs across geography and functions
- Able to communicate effectively with all levels of company personnel
- Work independently, with minimal supervision and work effectively in a collaborative team environment
List of Typical Experience For a Project Operations Manager Resume
1
Experience For Manager, Project Operations Resume
- Accountabilities include all aspects of project management and operations management that includes the following
- Assist line manager in tracking client bespoke request, and reconciliation inventories
- Directs staff to ensure adherence to high levels of quality and service to clients
- Ensures that all negative client surveys and quality evaluations that are below expectations are resolved within 24-48 hours
- Ensures that all performance metrics are met like internal and external quality and productivity. Measurement is his own scorecard as an associate manager
- Works closely with other internal service delivery organizations such as Health & Welfare Client Services, Operations, Payroll and Technical Support to deliver quality, accuracy, and timeliness
- Supports overall Service Center methodology by organizing activities related to chartered projects designed to create efficiencies, improve cost, improve quality and increase client satisfaction. Insures the HR Employee Service Center operates within the established protocols of the divisional and site strategy
- Environment Standardization, Hybris Release Support, Capacity Planning, Provision / Administer VM's for all environments, Web Property Release Support, Engineer and Automation of batch jobs, Support Mobile Release Project (IBM SOA/BPM), Microsite and site retirement activities (thermoscienitific.com)
2
Experience For Project & Operations Manager Resume
- Develops and maintains manufacturing operations business plans to include all program requirements, labor hours, cycle, production costs, and image
- Dynatrace, Splunk, Tealeaf, Akamai, Jira, Stash, and Confluence Performance and Availability Administration
- Act as liaison with GIS on projects
- Administration of Enterprise SSL Portfolio (Symantec)
- PCI and Vulnerability Scan and Remediation
- Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered
- Provides guidance to the development of a manufacturing process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs
- Coordinates manufacturing activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment
3
Experience For Supervisory Operations Nuclear Project Zone Manager Resume
- Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving production data for reports
- Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations
- Develop understanding of relevant organizations’ operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
- Ensure obtained data and information are accurate and relevant to meet end users’ needs
- Ensures that the projects’ outcomes are achieved as defined
4
Experience For In-country Project Operations Manager Resume
- Periodic business travel upon request, at the direction of Macola’s Director of Partners/Channels, to attend strategic industry and company events and meet with resellers, referral partners, and third party technology vendors
- 3-6 months contract administration and/or paralegal experience
- Bachelors required, MBA desired
- Goal-oriented and self-starter attitude
- Support the development of accurate scopes of work, cost estimates, project plans, schedules and deliverables for high quality project execution
- Define line managers’ structure and delegate and supervise responsibilities for the staff allocated to the line managers
- Fluent in written and spoken English and Arabic
- Highly developed social competence and intercultural sensitivity
5
Experience For Senior Manager Project Operations Resume
- Certification for C Project Manager or higher is an asset
- Create, control and improve end to end business processes
- Serves as the primary liaison between the Corporate Relations Manager and Director, Workforce Projects and Operations, and other program managers, as appropriate, during the client qualification and needs assessment process including second-level questioning of prospects related to company training needs and deliverables
- Also serves as a liaison with assigned or prospective Corporate College training consultants, meeting with management and conducting necessary follow up as part of the needs assessment process
- In conjunction with Director, Workforce Projects and Operations, and program managers, develops tri-annual open enrollment schedule/catalog and aligns instructional resources for appropriate new and repeat sessions
- Assists with all training implementation for MCC Corporate College open and contract programs including completion of internal operations course information data, production of participant materials and all required documentation paperwork including registration forms, sign-in sheets and evaluation forms
- Ensures participant training materials, including any texts and handouts, etc., are procured and works with assigned instructors and clients to distribute and coordinate with clients and instructional resources successful session(s) implementation
- Ensures all operations documentation from open and contract training deliveries (i.e., registration forms, class rosters, instructional materials) are obtained from instructional resources and/or clients and provided to the operations coordinators and filed on shared drive for purposes of maintaining full and accurate data integrity
6
Experience For Operations Project Engineering Manager Resume
- Partner effectively with all departments inside the building and in the network and corporate in order to accomplish project goals
- Use and continually develop communication and leadership skills
- 1- Our Commitment to Safety is our license to operate
- Maintains all activity reporting within the EDIWS division SalesForce database
- Completes evaluation form analysis task from contract training and open enrollment classes in preparation for debrief sessions with clients and/or instructors
- Flex into operations management leading any FC departments as needed to support gaps or business need. Meet expectations of general Operations Manager position
- Coordinate logistical operations for team including
- Support the knowledge retention effort by providing relevant documentation in line with procedures
7
Experience For Project / Operations Manager Resume
- Play key role in division’s strategic planning process, and drive the division’s work on Implementation Excellence
- Ensures classroom technical and logistical setup, either on campus or at client locations
- Participates on project teams by interfacing with MCC Corporate College functional managers, staff, and other support personnel to develop and maintain optimal operational processes and procedures around the delivery of training
- Manage project intake process for FC (fulfillment center) improvement ideas, consistent with network Change Management process
- Support operations with creative solutions and help remove barriers to projects, and escalate roadblocks appropriately
8
Experience For Operations Manager for NAS Project Services TLM Resume
- Track project performance, specifically to analyze the successful completion of short- and long-term goals
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis or ROI
- Develop comprehensive project plans to be shared with senior managers, other staff members, or executives
- Continue to build the 5s and lean program and culture in the FC
- Learn and use up-to-date project management tools and techniques, consistent with PMP certification standards
- Participate to technical activities, and drive the realization of operational functional requirements
- Proactively work with project management teams (Portfolio Managers, Project Managers, Project Coordinators, and Project Associates) to support work planning, resolve operational issues, and identify and manage risks. Plan and lead in-depth management reviews of projects as needed
- Provide guidance and support to division Vice President, portfolio managers, and project teams on cross-cutting operations issues, including capturing and disseminating lessons learned across projects and ensuring an effective knowledge management system for project implementation and operations
- Provide direct project management support for key and complex projects and IQCs, and serve as backup/acting PM as needed on projects division-wide
9
Experience For Administrative Project Operations Manager Resume
- Ensure high-quality of project deliverables, client communications, financial management and operations for division portfolio
- Mentor and support project management teams on project-specific financial and operational issues
- Manage division participation in and response to issues identified in PPDRs
- Serve as a resource and point person to PMSO, to ensure standards are applied across projects and programs and lessons learned from the division are captured and shared IDG-wide
- Develop a division onboarding process, and organize and lead the orientation and training for new program management staff in RTI policies, procedures and systems
- Liaise with other managers, directors, VPs to improve the effectiveness of the organisation
- Training, mentoring and coaching of staff under jurisdiction on their developmental needs
- Track record in successfully managing or mentoring teams or individuals in achieving their goals and implementing process improvements
- People – Leadership, Teamwork, Energising and Developing Others
10
Experience For Partner / Channel Project Operations Manager Resume
- Complete goal setting and objectives, monitor progress and provide feedback and training to the Project Analysis Team
- Apply financial and operational expertise to support business development, including participation in on proposal teams and in proposal reviews
- Ensure all necessary training is provided to his/her staff to improve their job performance and knowledge
- Work with division management/portfolio managers/project teams to create customized financial or operational solutions as needed
- Conduct analysis of HO resources allocated to projects and programs to coordinate and ensure back-up for project management staff when required (due to competing work requirements or leave)
- Supervise junior project staff and interns as required
- Travel up to 20% domestically or internationally as needed
List of Typical Skills For a Project Operations Manager Resume
1
Skills For Manager, Project Operations Resume
- Excellent communication and interpersonal skills in both French and English
- Highly experienced Project/Business Manager with at least 10 years practical experience in international Business, Energy Management sector or comparable
- Creative, proactive, energetic, highly developed communication skills
- Demonstrate high analytical thinking and sound judgment
- Experience leading multiple complex projects
- Two (2) years’ experience in business logistics, analysis, training and development administration, project management, or similar functions
- Solid understanding of Project Management and Project Management Office functions
2
Skills For Project & Operations Manager Resume
- Demonstrated knowledge and understanding of employment legislation and compliance requirements, HR policies and best practices
- Experience working with project management teams and matrix environment in the development context
- Performance – Personal Effectiveness, Commercial Awareness, Robust Thinking
- Support that all staff maintain full awareness of safety as a priority
- Experience with ERP systems (eg. JDE, BPCS, MOVEX, SYTELINE, EBS)
- Multi-task, manage deadlines, and reprioritize team activities working in a fast-paced environment
- Experience in B2B relationships
- Demonstrated capability to build positive team environment, to motive others and to encourage open communication, responsibility and accountability
3
Skills For Supervisory Operations Nuclear Project Zone Manager Resume
- Safety minded and proven safety work record
- Proven track record to “get-things-done” reliably, efficiently, under time pressure in a hostile environment
- Professional experience in production environment
- Sourcing Operations and Sourcing Strategy
- Ensure safety, health and environmental working conditions are included in realization of any detailed terminal design and engineering solution at all times
- Own the Unit CoB plan and reviews including the 24x7 operations – covering BIA, BRP
- Broad knowledge of machining, assembly practices
- Knowledge of networking and LAN system requirements
- Proficient with MS Windows Server, Microsoft SQL Server, Sharepoint, enterprise web and client applications and MS Office suite including Microsoft Project
4
Skills For In-country Project Operations Manager Resume
- Manage employees to bring out the best in them to meet company goals
- Expert knowledge of the fundamentals of scheduling, cost control, and risk management
- Work independently and follows through on assignments with minimal direction while keeping the team informed
- A/V,IT and networking technology background required
- Financial management analysis and reporting
- Complex resource capacity forecasting and analysis
- Knowledge of the Medical Affairs activities spanning from IITs, Phase IV studies, Medical Engagement and Market Access
5
Skills For Senior Manager Project Operations Resume
- Able to influence decision making and drive project teams for superior results
- Lead a team of engineering operations managers and analysts
- Clients – Delivery to Customers, Building Relationships
- Be responsible for tools, analysis & training provided by the PO Group
- Attend bid defences/selling meetings as required
- Provides input to the development of product strategy and research and development of new and emerging products
6
Skills For Operations Project Engineering Manager Resume
- Contribute to ongoing project management best practice implementation
- Structured, transparent working methods
- Manage governance for the Unit covering service agreements, compliance and information security requirements, periodic reports and related activities
- Build the Unit budget and track expenses to plan. Monthly reconciliation of expenses, billing and recovery
- Ensure operations run smoothly through ongoing coordination with local partners
- Agile Adoption and Ongoing Optimization
- Be a responsible individual for Terminal operations safety
- Ensure compliance to APM Terminals’ safety standards and policies in cooperation with our on-site HSSE manager
7
Skills For Project / Operations Manager Resume
- Results oriented person that exhibits a sense of urgency and continues to drive for excellence
- Project Management Systems & Tools Configuration Support
- Business maturity, professional demeanor, and ability to develop and maintain relationships with cross-functional teams and business partners, internally and externally
- Advanced proficiency with Excel (Pivot Tables, VLOOKUP, etc.)
- Manage overall delivery of upstream operational readiness to prepare the operations organisation, processes and procedures required for safe and efficient start-up and operation of a major project
- Ensure timely delivery of the ORP through performance measurement and reporting processes
8
Skills For Operations Manager for NAS Project Services TLM Resume
- Be accountable for the financial performance of the Edmonton operation
- Work with other regional leadership teams to ensure that assigned projects are completed in accordance with the requirements of the contract between the client and Jacobs’ operating policies and principles
- Evaluate Jacobs’ market position among competitors and establish plans for any needed improvements or changes
- Proficiency with Microsoft applications (Word, Excel)
- Proficiency with SalesForce or other CRM software
- Demonstrated knowledge of financial reporting and forecasting, accounting concepts, and auditing and reconciling multiple invoices and multiple budgets is required
- Possess a mastery of basic/generic data skills (tools & concepts)
- Experience in benefits administration, payroll, human resources, or related experience is extremely valuable
9
Skills For Administrative Project Operations Manager Resume
- Prior experience as a manager in relevant jobs and industry
- Progressive civil engineering experience is required
- Project controls experience for projects in the technology sector
- Management experience in a BPO or service center environment, preferable service industry
- Or more experience in direct or indirect field management
10
Skills For Partner / Channel Project Operations Manager Resume
- Experience in project administration and operation support in international development
- Proven ability to work across technical and operational areas within business group
- Advanced knowledge and skill with MS Word, Outlook, PowerPoint, Excel
- Proven ability to proactively manage and support complex and geographically disparate portfolios
- Strong ability to partner and influence
- Proven track record of project and program management
- Highly capable operational manager with a broad experience in all aspects of offshore operations
List of Typical Responsibilities For a Project Operations Manager Resume
1
Responsibilities For Manager, Project Operations Resume
- Provide deep subject matter expertise (SME) in the various disciplines of project management and control; collaborate and implement continuous improvement of policies, standards, and guides that standardize and optimize project delivery across Entergy's IT organization
- Manages an assigned team of analysts. Provides oversight, support and coaching to the project controls staff
- Understands the demands of a fast paced, young company, and is willing to develop structures specific to the company environment and work flow
- Ensures project controls are implemented on assigned capital projects in line with Management Standards and Stage Gate Process requirements
- Collaborates closely with project management to assess project team performance and address any gaps, identify project risks and develop mitigation plans and identify project issues and formulate plans to address the issues
2
Responsibilities For Project & Operations Manager Resume
- Reviews and validates project status reports and performance metrics for all assigned projects
- Provides information and reports related to project progress, estimates at completion and compliance with project controls standards to executives and to project steering committees. Provides input to progress reports filed with regulatory bodies
- Identifies gaps in Entergy's project control environment and takes proactive steps to implement improvements and strengthen controls
- Responsible for work intake and workload management across project controls team members
- Is an organized creative thinker who is excited to restructure processes for efficiency, and who is invested in the follow through of the processes, as well as the creative process in general
- Is an independent worker, someone who is ready to throw themselves into the work, and ask questions when they need assistance or oversight
3
Responsibilities For Supervisory Operations Nuclear Project Zone Manager Resume
- Has a vested interest in the media business, finds the production of digital media and social media interesting, and would be willing to learn more about different areas of the trade
- Is patient and positive, and genuinely wants to make a difference with their work
- P.Eng. license or eligible to register for license with the Association of Professional Engineers and Geoscientists of Alberta
- Present to and interface with the most senior executive levels both within the company and with clients
- Build and maintain relationships, partnerships and external networks
4
Responsibilities For In-country Project Operations Manager Resume
- Maintain confidentiality and adhere to data protection and other guidelines where appropriate
- Work closely with Technology Services Group, PMO and SSG project managers to ensure development and provision of project workflows, reporting, training and other requirements appropriate to System and Software projects
- Develop and deliver the Systems and Software audit program, including resourcing and training internal audit team members. Assist in external audits, and communicate audit scope and audit outcomes within the product groups
- Provide an up to date, informative, structured group Sharepoint (“TeamSite”) environment. Manage access controls and content delivery. Provide appropriate integration and simplification of the group’s informational sites
- Ensure that CRP has a strong presence within ICON
- Ensure the office and its staff operates in a professional, service-orientated and client (internal & external) orientated manner
- Maintain ownership of systems used by engineering and project management groups
- Act as SSG administrator to several business tools and systems utilized by SSG teams
5
Responsibilities For Senior Manager Project Operations Resume
- Provide other operational support, as required, to the Systems and Software teams
- Drive process improvement initiatives within PO, CRP and in the wider organisation
- Drive system performance, compliance & change within PO and CRP
- Ensure that study, department and employee performance is objectively & systematically measured. improved and reviewed on a regular basis
- Comply with ICON’s project governance system; keep senior management informed of project/departmental status in relation to payment quality, cost and timelines
- Responsible for performance management & review of all analysts under their jurisdiction
6
Responsibilities For Operations Project Engineering Manager Resume
- Proactively, participate in the selection and recruitment of suitable and qualified staff
- Ensure local/team staff turnover levels are kept <15%
- Act as mentor/role model for the CRP management group
- Good communication (written and oral), organizational, and influencing skills. Ability to build relationships with all levels of stakeholders. Ability to liaise successfully with all levels of management at ICON, vendors, and clients
- Professional Project Management or Clinical qualification
7
Responsibilities For Project / Operations Manager Resume
- Preferably Assistant Manager / Managers
- Agile methodology implementation and continuous improvement
- Project Management Systems and Tools development and support
- Process improvement / organizational change management
- Business Case / Cost-Benefit-Analysis (CBA) development
- Large scale project / program execution
8
Responsibilities For Operations Manager for NAS Project Services TLM Resume
- Relationship / stakeholder management
- Portfolio management and analysis
- In-depth knowledge of USAID rules and regulations and project management practices in international development
- Adapt to new systems and processes as required
- Lead complex international multidisciplinary teams with a pragmatic approach
- Think strategically and communicate complex information in simple terms
9
Responsibilities For Administrative Project Operations Manager Resume
- In depth Knowledge of the principles and application of Process safety
- Project Management teams
- 15%-20% travel required
- Travel requirement 20%
- Contract and claims
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