Center Supervisor Resume Sample
Reina Jerde
139 Hoeger Plaza,
Boston,
MA
+1 (555) 881 0788
Work Experience
Regional Command Center Supervisor
08/2015
-
PRESENT
Los Angeles, CA
- Promote, coordinate and supervise center programs
- Administering operation of the center according to established policies and procedures, scheduling staff and volunteers, maintaining supplies and equipment, ensuring proper maintenance of property, preventing problems or reporting problems to supervisor
- Promoting center activities and maintaining positive public relations
- Supervising and assisting with special events and group activities on site or as assigned
- Keeping financial records and completing weekly / monthly reports
- Lifting, cleaning, and maintaining of kayaks and paddle boats
- Hours 7 days dispatch center operation setting
- Work is performed in a confined area with limited mobility
- Makes rounds to adequately maintain patient’s equipment, therapeutic listings
Center Supervisor
10/2011
-
05/2015
Philadelphia, PA
- Maintains operation performance
- Ensures Health/Safety Compliance
- Supports collaborative work environment
- Identifies customer needs
- Anticipate guests’ needs, respond promptly and acknowledge all guests. Resolve guest complaints, ensuring guest satisfaction
- Maintains world class service levels in Experience Center departments by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed
- Coordinates and directs through clear and consistent communication; the activities of Experience Center employees
- Responds to special requests of resort guests, as well as complaints and inquiries in a calm, prompt, courteous manner
- Ensures regular audits and analysis that standard operating procedures are up-to-date and accurately executed between all interrelated departments across the resort
Assistant Mail Center Supervisor
09/2007
-
05/2011
New York, NY
- Manages on road performance
- Manages start up operations
- Monitors daily package center operations
- Supervises package pre-load
- Supervises Dispatch Operations
- Oversees post-operation activities
- Supervises and develops others
Education
Kaplan University - Cedar Falls Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Communicate effectively and clearly and possess strong business acumen skills related to the logistics of transporting valuable shipments
- Strong MS excel skills and intermediate understanding of MS Access
- Strong PowerPoint skills for training document purposes
- Excellent communication, leadership and customer relationship skills
- Strong motivational, organizational, written and oral communication and presentation skills
- Strong communication skills with an ability to relay incident details expeditiously
- Outstanding verbal and written communication skills required with the ability to successfully
How to write Center Supervisor Resume
Center Supervisor role is responsible for training, leadership, retail, supervision, customer, negotiation, shipping, database, logistics, procurement.
To write great resume for center supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Center Supervisor Resume
The section contact information is important in your center supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Center Supervisor Resume
The section work experience is an essential part of your center supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous center supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular center supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Center Supervisor resume experience can include:
- Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests
- Willing to travel within Lebanon with a valid driver’s license
- +5 years experience managing teams, including line management, appraisals, performance reviews, hiring new team members etc
- Property Management experience working with engineering and maintenance
- Experience with queueing forecast models and how it relates to staffing levels on an hourly and daily basis
- Experience in project implementation, monitoring and report writing
Education on a Center Supervisor Resume
Make sure to make education a priority on your center supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your center supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Center Supervisor Resume
When listing skills on your center supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical center supervisor skills:
- Good interpersonal skills and ability to create and work as a team
- Creative and able to come up, embrace and coordinate innovative thinking, and problem solving skills
- Prior supervisory experience including the ability to organize and assign tasks
- Ensure that all department employees receive specific and etailed orientation, skills and safety training, appropriate materials and
- Demonstrable analytic and critical thinking skills
- Cognitive reasoning skills
List of Typical Experience For a Center Supervisor Resume
1
Experience For Data Center Supervisor Resume
- Seeks input from others, listens effectively, and uses consensus when applicable to build relationships and gain trust, respect, and support
- Effectively present information to managers and/or clients
- Detailed and extensive experience of command and control centers
- Proven ability to work well as a team and lead under potentially stressful situations
- Develops effective work -team
2
Experience For Command Center Supervisor Resume
- One (1) year previous Dispatcher experience
- Experience with Orbital software
- Demonstrate a high customer service commitment
- Able to demonstrate professional phone manner
- Previous experience with Oracle based (or similar) Customer Relationship Management applications
- At least one year work experience in implementing educational, recreational activities, psychosocial activities with children
- Capable of dealing with children who have experienced war distress (education in emergency preferable
3
Experience For Expertise & Quality Center Supervisor Resume
- Previous experience in customer service or field operations
- Work related experience in a warehouse environment and Inventory Control
- Ervices, Merchant, Retail or related experience
- Experience in Microsoft Office Suite: Excel, Outlook, Word, PowerPoint, Visio
- Supervisory experience in a command center type of environment such as a ICP, TOC, JOC, or EOC
- Operate a computer P.O.S. system and all related procedures
- Proven ability to lead a team Ability and willingness to travel domestically and internationally
- In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing
- Provides daily/weekly reports outlining revenues and expenses
4
Experience For Fulfillment Center Supervisor Resume
- Ensure highest level of guest satisfaction by ensuring that steps of service are met at all stages of interaction
- Assist with overseeing Concierge and Stables teams as needed and as requested by senior leadership
- Design and implement programming and resources to support students’ holistic psychosocial and racial/ethnic identity development
- Knowledge of supervision, training/development and public relations practices
- Arrange for meals during the Center activities
- Thorough understanding of company policies and enforces them
- Coordinates emergency and routing response and delay mitigation strategies between operations control center and field supervisory staff
5
Experience For Field Resource Center Supervisor Resume
- Determine employee training needs to produce continuous development plans
- Flexible schedule availability to work all shifts including weekends, holidays and on-call duty
- Works collaboratively with all pertinent departments and third party vendors to ensure that accommodations are in proper order at all times
- Provides exceptional guest service that differentiates us from the competitive set
- Review and audit Experience Center employees on their verbal and written guest communications, maintaining details records and providing appropriate coaching as applicable
- Complete time and attendance records on a daily/weekly basis
- Assist employees in all support departments as needed
- Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards
- Assign and prioritize workload based on inbound and outbound call volumes. Ensuring rapid and accurate responses are provided to ensure our customer’s needs are fulfilled
6
Experience For Global Command Center Supervisor Resume
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- Write and deliver monthly agent quality audits, mid year and annual PAR’s and 90 day new employee reviews
- Assist in the on boarding of new fleet customers to the Customer Center. Negotiate with Fleet owners and managers to create a profile of services meeting the customer’s expectations within the scope of services available in the Customer Center
- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- Works with superior in the preparation and management of the department’s budget and is aware of financial targets
- Understand all safety procedures; ensure safe work practices are followed and maintain a safe
- Develop deep understanding of clients’ use of online banking systems. Document general and segment-specific use cases, requirements and associated communication materials for satisfied, target and gap functionality. Accurately solicit and represent the “voice of the customer” where required
- Given the Bank’s delivery of many technology solutions and related services through third parties, a significant part of these activities involves working closely and effectively with multiple third parties
7
Experience For Clearance Center Supervisor Resume
- Master numerous internal and vendor incident software tracking systems
- Implement employee personal development plans as required to nsure the continuing professional growth of department personnel
- Information, regular evaluations, and pro-active coaching to support their ontinued development
- Consistently meets or exceeds established key performance indicators (KPI’s)
- Knowledge of Fire Life Safety procedures for a commercial / residential facility
- Certificate of Fitness for Fire Safety Director & Emergency Action Plan Director
- Computer literacy of the MS Office Suite (Excel, Outlook, Word), Social Media
- Highly motivated, quality conscious self-starter that requires little to no supervision
8
Experience For Operations Center Supervisor Resume
- Interact with all levels of an organization in a professional and tactful manner
- Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company’s assets
- Inter-departmental cooperation, and continual improvement on all levels
- Backup coverage of vital functions and processes
- Timely and productive manner
- Department, station, corporate, and OSHA requirements
- 3 In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records
- 6 In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records
- Takes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high
9
Experience For Resource Center Supervisor Resume
- Provides leadership and training. Coordinates and provides orientation, education, and training
- Assigns web and EPIC MY CHART appointments and monitors pending reports
- Prepares monthly progress reports on employee performance as a result of customer service monitoring and symposium statistics
- Assists management in hiring and termination process
- Counsels staff on performance issues using established CCF progressive corrective action policy
- Works with other departments to resolve registration, scheduling, authorization and customer service issues
- Assists management in developing policy and procedures in conjunction with other departments
- Field Service Support Department
10
Experience For BH Access Center Supervisor Resume
- Customer Resolution Center Staff
- Assists in revising or establishing new systems to improve productivity and computer efficiency. Develops procedures and control mechanisms to improve operations and reduce operational errors
- Strong Customer Service escalation skills to mediate issues with dealers, ISP’s and Customer Center agents
- Interfaces daily with customers and vendors
- Monitors quality assurance and security of data
- Ensure the health and safety of the staff and the OIC environment
- Carry out and attain the mission and goals of the OIC
- Provide timely communications and actionable intelligence to support the protection of people,
- Provides direct supervision of staff. Mentors staff and role models positive work behaviors
List of Typical Skills For a Center Supervisor Resume
1
Skills For Data Center Supervisor Resume
- Effectively prioritize and execute tasks to meet deadlines
- Developed analytical, problem solving and conflict resolution skills
- Basic telecommunications principles experience and basic knowledge in TCP/IP protocols. Specific experience in What’s Up Gold tool
- Display the ability to effectively work both independently and collaboratively; to meet established goals, deadlines, and service levels
- Managing labor via the computer and or personally to emphasize priority on orders that have expedited shipping status
- Is available for employees that experience workplace problems by providing appropriate coaching, counseling, direction and resolution
- Communicate with other departments about building priorities and orders needing extra attention
2
Skills For Command Center Supervisor Resume
- Experience managing contact center operations and staffing
- Experience in analysis and identification of business drivers and trending (call Volume, Staffing, SLA)
- Provide shift oversight of intelligence activities, including assigning priorities, and review
- A good communicator, assertive and convincing
- Experience working in an automated environment
3
Skills For Expertise & Quality Center Supervisor Resume
- Experience managing a technical workforce
- Experience managing customer support in a Network/Technical Operations Center environment
- Customer service, patient registration, scheduling, insurance verification and authorization experience
- Previous supervisory experience in medical office or hospital setting
- Reviews and establishes, together with the Director of Rooms and Experience Center Manager; strategic upsells and packaging programs
4
Skills For Fulfillment Center Supervisor Resume
- Customer service, technical aptitude, and supervisory experience
- Work related experience in a warehouse environment
- Function as an effective liaison and advocate on all levels o ensure that employee, department, and corporate needs are addressed in a
- Good Command of written and spoken English. Knowledge or Arabic language is an added advantage
- One year experience in a similar related job
- Respond to hotel emergencies immediately in a calm and effective manner consistent with hotel emergency procedure policy
- Manage time and energies in an efficient, effective and organized manner
- Coaching, training, and communicating building objectives and workload to employees
5
Skills For Field Resource Center Supervisor Resume
- Growing and nurturing your team by providing inclusion and engagement opportunities, as well as developing them for their future careers
- Reacting positively to changing business conditions by proving to be flexible and adaptable
- Assessing and adjusting labor to best meet the needs of the department
- Using LEAN initiatives to eliminate wastes and improve processes
- Building collaborative relationships with all levels of management team within Pier 1 Imports
- Understanding of safety regulations
- Working knowledge of disaster recovery, crisis management, and incident response
- Driving continuous improvement within the team as well as with our customers
- Servicing end-user and Los Angeles office needs
6
Skills For Global Command Center Supervisor Resume
- Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds
- Trouble shooting and fixing problems that occur to ensure inventory and or shipping accuracy
- Assist in the closing of files by ensuring that all child development information is complete and organized according to the file checklist
- Other tasks include: troubleshooting and minor repairs on the conveyor system and clearing jams within the conveyor system
- Pass all necessary background and pre- employment testing/licensing requirements
- Assist manager in preparing operating budget
7
Skills For Clearance Center Supervisor Resume
- Manage filing, storage, and archiving of rental waivers to ensure accuracy and standardization at all times
- Provides staffing coverage as needed when other staffing options are exhausted
- Assist the Manager in the process of contacting theatres for missing grosses
- Help to develop and deploy training programs emphasizing 100% data accuracy
- Assist in solving issues internally and/or referring issues to the appropriate management personnel
- Assist in determining cross training for employees
- Performs general office tasks (paperwork, filing, answering phones, data entry, etc.)
8
Skills For Operations Center Supervisor Resume
- Responsible for ordering, payroll, scheduling and other miscellaneous administrative responsibilities
- Review and implement training plans to assist with enhancing service levels
- Travel 20 to 50% of the time depending on lab assessment needs
- Works well in team problem solving situations
- Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers
9
Skills For Resource Center Supervisor Resume
- End of day closing reports and activities
- Computer literacy: Proficient in Microsoft Office, Excel, comfortable navigating internet and social media
- Supervise a team of Operators responding to calls for service and radio dispatches
- Optimize our service offering to employees in the Global Operations Center
- Advanced understanding of luxury traveler services and expectations are required
10
Skills For BH Access Center Supervisor Resume
- Work a variety of shifts including evenings, nights, weekends and holidays of up to 12 hours
- Hire, train, coach and schedule staff ongoing throughout duration of season
- Maintain store standards in appearance, merchandising and guest service
- Conduct regular staff meetings, training and product knowledge sessions
- Accountable for all security issues involving cash, theft, liability and premises
- Manage store expenses to a pre-written operating budget as provided by manager
- Monitor all steps of rental process ensuring detail accuracy and safety at all times
- Ensure related project means of verifications (MOV) including attendance sheets, pre posttests, evaluation documents… are in place for each activity
List of Typical Responsibilities For a Center Supervisor Resume
1
Responsibilities For Data Center Supervisor Resume
- Ensures that the program structure, content, and overall delivery of CC services remains appropriate. Displays thorough knowledge of regulatory requirements and standards; ensures effective, up-to-date staff education. Acts as an internal educator/content expert; provides individual instruction or remediation as needed
- Assists with the development and implementation of operational policies and procedures which achieve strategic goals while remaining within operational budgets
- Effectively leads the conflict resolution process. Identifies and resolves customer service issues to ensure the mission, vision, and guiding principles of Carilion Clinic
- Demonstrates effective team building and leadership skills. Provides daily operational management of service components. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes
- Is actively involved in hiring, performance appraisals, payroll management/timekeeping, coaching and corrective action of staff in conjunction with and at the direction of the CTaC Manager
- Effectively present information in one-on-one and small group situations to customers, clients, and other employee organizations
2
Responsibilities For Command Center Supervisor Resume
- Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds
- Ensures control room operates in a continuous and trouble free manner. Troubleshoots problems through shift leads and Computer Operators
- Assist Housing and Residential Education Departments in recruiting placing students in Somerville Place (USC’s African-American residential theme floor)
- 5Participate with management in conducting performance appraisals, providing performance feedback. With
- Contribute ideas for advertising, operation changes
- Varied work schedule to provide support for showroom, sales events, meetings, networking functions, etc.
3
Responsibilities For Expertise & Quality Center Supervisor Resume
- 2In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and
- Five paid holidays paid for the FLEX supervisor position - Thanksgiving, day after Christmas day, New Years Eve day, and New Years day
- Partnership and Influencing
- Assist in the interviewing and selection process
- Keeps manager up-to-date on issues that arise during manager’s absence
- Creates or assists in creating the weekly schedule
- Coordinates bus bridges, emergency and routing response and delay mitigation strategies between Coaster, Sprinter and the client
- Responsible for influencing positive employee morale and quality customer service
- Participates in analysis and review of operating performance
4
Responsibilities For Fulfillment Center Supervisor Resume
- Notes missed and/or late starting of routes and communicates to Dispatch and/or Managers as appropriate
- Communicates regularly with the CTaC Manager and Senior Director as well as the Senior Director of CCPT
- 10. Actively participates in CCPT safety, quality, and education committees. Communicates key messages to staff via written and verbal communication
- Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented after coordination with Project manager
- Oversees the day-to-day workflow of the Appointment Center
- Monitors Symposium system consistently throughout the day to identify not ready performance, talk time outliers, idle time and system aberrations
- Immediately counsels/rewards agents on substandard/superior performance
- Monitors calls thorough TRACE or phone observe function to assess customer service delivery
5
Responsibilities For Field Resource Center Supervisor Resume
- Orients and trains new schedulers on departmental procedures
- Provides feedback to the staff and Director on staff performance
- Assists with/ completes annual performance reviews
- Coordinate with the Project Officer on the list of items needed for the center to be purchased
- Make sure that the purchased items are in place
- Prepare asset list for all the center items
6
Responsibilities For Global Command Center Supervisor Resume
- Follow up with Bus Drivers on children transportation
- Abide by the security policies and procedures and report any incidents or breaches to line manager
- Attend and participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality PSS and referrals, and reporting requirements are followed
- Attend and participate in spiritual nurture events and other organizational events Perform other related tasks as required by the Project Manager
- Supervise assigned data center staff
- Manage physical access to data center facilities and racks, external support agreements, and liaise with vendors
- Design, monitor and control heat dissipation through the strategic placement of key infrastructure Monitors including the fire suppression systems, power draw, and ensures proper upkeep of UPS's and generators
7
Responsibilities For Clearance Center Supervisor Resume
- Installation and relocation of equipment within data center racks
- Manages, schedules, plans, and coordinates team assignments, budgets, projects, and services
- Ensures that corporate, departmental and team standards and processes are utilized, and improvements are implemented to enhance performance of the team
- Develops talent, applies clear and consistent performance standards, and handles performance problems decisively and objectively
- Leads and mentors team members to support the maintenance and production activities as required by the business units
8
Responsibilities For Operations Center Supervisor Resume
- Leads and documents "Root Cause Analysis" investigations on all events, problems and mistakes that occur within the Data Center. Creates corrective action plans and follows up to ensure repeat occurrences do not happen
- Oversee the monitoring of CCTV and Access Control Systems
- Oversee the verification of security related alarms; monitor the dispatching of first responders and provide situation updates to security manager
- Provide situational awareness of issues through internet observation, news media reporting and establish intergroup communication with other support elements
- Make decisions and exercise action during high tension and stressful situations
- Utilize Microsoft Office Suite programs to generate reports and access security related information
9
Responsibilities For Resource Center Supervisor Resume
- Oversee, transmit and receive information over radio and telephone to detect emergencies, exchange information or provide dispatch services
- In partnership with the Management team ensures adequate staffing and resources are available to meet business needs so that all Operations conform to regulations, policies and procedures set for by Brinks, the airlines, state and federal agencies
- Oversees the loading of shipments onto trailers or trucks
- Coordinate and dispatch special routes and additional assignments of new accounts to established runs
- Identify problems or potential problem areas and recommend solutions
- Direct, regulate and prioritize the movement of traffic in parking lot, loading ramps and receiving docks. Allocate parking as required for service and delivery vehicles; maintain access to driveways and dock areas and facilitate the timely removal of vehicles as appropriate
- Plans delivery by organizing truck loads and routing schedules
10
Responsibilities For BH Access Center Supervisor Resume
- Helps with the hiring process, schedules, and trains and develops staff. Manages performance, discipline and motivation of staff to achieve business objectives
- Coordinates delivery and pickup with the customer and sales department
- Oversees the preparation of delivery documents for truckers
- Develops and enforces Standard Operating Procedures (SOP’s) for all operational activities both domestic and international to include safety, security and front line day to day operational procedures
- Maintain appropriate records, including but not limited to guide sheets, employee attendance, and accident reports in partnership with the Operations and Executive Operations Management team
- Manage all paperwork, internal administrative processes and all related processes/policies endemic to the shipping/logistics process in accordance with Brinks policy and all general security guidelines
- Work closely with all vault operations as necessary and manage the fulfillment of customer special requests as necessary and communicate the same to all needed partners
- Work effectively with both internal and external customers to support district and company goals
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