Supervisor Laboratory, Laboratory Resume Sample
Jess Lowe
751 Kutch Canyon,
Detroit,
MI
+1 (555) 378 9457
Work Experience
Regional Laboratory Operations Supervisor
11/2017
-
PRESENT
Philadelphia, PA
- Flexibility to change schedule and hours as needed
- Be accessible by phone and/or email for emergencies
- Plans, organizes, coordinates and supervises the performance and reporting of all testing procedures in the Stat Lab/Blood Gas Lab
- Schedules all the Stat Lab staffs work, evaluates performance and employs corrective action as appropriate
- Assists and performs arterial punctures, prepares and maintains arterial lines, prepares and maintains atrial lines, performs cardiac output procedures, assists physicians with Intra-Aortic Balloon Pump (IABP) and Swanz-Ganz insertions, accompanies patient from Surgery to Recovery Room and re-calibrates monitors
- Complies with and ensures compliance with all safety regulations as outlined in the Environment of Care and Laboratory Safety policies including Exposure control, Chemical Hygiene and Disaster Procedures and all Operating Room policies pertinent to the Stat Lab
- Compliance with regulatory committee/accrediting bodies (i.e. TDSHS, CLIA, and C.A.P.)
- Coordinates performance and completion of Correlation Variance, Calibration Verification, and Proficiency studies
- Supervises maintenance, quality control, calibrations and standards of analyzers at both CMC/CWC
Supervisor Laboratory
04/2014
-
05/2017
Phoenix, AZ
- Supervises storage and handling of reagents and cleanliness of Respiratory Blood Gas labs
- Trains staff on arterial punctures, placement of indwelling catheters and associated processes for arterial blood gas sampling
- Maintains Information Systems interface, Blood Gas Labs Information System (RapidComm), and Meditech charge capture
- Maintains Chemical Hygiene Plan for the Blood Gas Labs
- Oversees certification and annual re-certification for personnel performing arterial blood gas sampling via ABG syringe or Arterial line
- Maintains a program of maintenance on all equipment, quality control, quality assurance, and safety in accordance with CAP, JACHO, AABB, FDA and state regulations as appropriate
- Schedules all the department’s staff work, evaluates performance and takes corrective action as appropriate
- Schedules all the division’s operation and looks at areas where cost might be reduced
Chemistry Supervisor, QC Laboratory
03/2008
-
03/2014
Houston, TX
- Responsible for the adherence of all respective department staff to all standards and policies established for the department by Covenant Health System (CHS)
- Responsible for the development of policies and procedures; and for the performance and development of all personnel assigned to the department
- Responsible for accurate and timely results of all procedures performed in the department
- Responsible for all intra- and inter-departmental communication with all hospital personnel and medical staff, when it applies to their area
- Responsible for keeping abreast of all new technology in their area of expertise and all educational programs in the department
- Prepares all workload statistical reports and other requested reports
- MLS with ASCP certification, or MT/MLT with ASCP, AMT, or equivalent certification, or specialty ASCP certification in the assigned department
Education
Averett University
2003 - 2007
Bachelor's Degree in Medical Technology
Professional Skills
- Excellent communication skills, writing and computer skills are essential
- Strong computer, communication and writing skills as required to generate and describe laboratory exercise protocols for students
- Good problem solving skills with the ability to operate and troubleshoot a variety of chemistry and hematology equipment
- Demonstrated communication skills, including an ability to build relationships
- Excellent writing skills, attention to detail and an ability to problem solve
- Extensive laboratory skills and experience desirable
- Prior experience in Immunology / Immunotoxicology procedures, with knowledge of method development, and validation required
How to write Supervisor Laboratory, Laboratory Resume
Supervisor Laboratory, Laboratory role is responsible for health, auditing, training, integration, database, procurement, purchasing, reporting, design, research.
To write great resume for supervisor laboratory, laboratory job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor Laboratory, Laboratory Resume
The section contact information is important in your supervisor laboratory, laboratory resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor Laboratory, Laboratory Resume
The section work experience is an essential part of your supervisor laboratory, laboratory resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor laboratory, laboratory responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor laboratory, laboratory position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor Laboratory, Laboratory resume experience can include:
- Participates in continuing education in laboratory medicine, management, and training skills
- Ensure that Laboratory staff is trained and compliant with SOP’s and Skills checks
- Effectively present information in one-on-one or in group situations
- Reviews and evaluates staff activities, assigns and prioritizes work in accordance with the employee's skill and certification level
- Experience in laboratory management OR a combination of education and directly related work experience
- Supervisory or Leadership skills
Education on a Supervisor Laboratory, Laboratory Resume
Make sure to make education a priority on your supervisor laboratory, laboratory resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor laboratory, laboratory experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor Laboratory, Laboratory Resume
When listing skills on your supervisor laboratory, laboratory resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor laboratory, laboratory skills:
- Good problem solving skills with the ability to troubleshoot and resolve a wide variety of blood bank and transfusion issues
- Proven written and verbal communication skills, ability to work independently
- Analytical judgment, problem solving skills, accuracy and detail oriented
- Prior experience leading projects or other initiatives
- Effectively solve problems and make sound independent decisions
- Ensures that policies and procedures are effectively followed
List of Typical Experience For a Supervisor Laboratory, Laboratory Resume
1
Experience For Supervisor Laboratory Resume
- ) Responsible for implementing and maintaining the effectiveness of the quality system
- Provide for the effective selection, motivation, compensation, and training of personnel
- Demonstrated/documented ability to work in a team
- Experience as a Histology Technologist required
- Leadership experience,
- Demonstrate technical proficiency in all procedures performed within the unit
2
Experience For Supervisor, Laboratory Resume
- Collaborates with the manager in preparing duty assignments and coordinating leave and training
- In coordination with Associate manager, coordinates and documents competency of employees including initial training, six month competency and annual review
- Maintains testing proficiency by performing PT yearly within acceptance limits
- Instill in all team members the Company’s commitment to quality and meeting the client’s requirement without error, on time, every time
- Perform extensive troubleshooting in her/his area of expertise
3
Experience For Chemistry Supervisor, QC Laboratory Resume
- Provide staffing schedules and task assignments for area of responsibility
- Initiate and coordinate training of new staff and monitor staff competency
- Performs technical laboratory functions including, but not limited to, hematology, urinalysis, and hemoccult
- Ensures quality control in specimen collection and ensures appropriate sampling and records
- Coordinates staffing, material requirements and equipment needs
- Coordinates and participates in training of all technical staff in the unit
- Develops and monitors employee competency according to GPHL QA procedures
- Participates in hiring of new employees
- In partnership with the laboratory manager, identifies training needs and ensures that necessary job-related instructions are provided to staff
4
Experience For Laboratory Decontamination Supervisor Resume
- MT ASCP or equivalent, or HEW certificate
- Assures quality and timely performance of both production and non-production activities under supervision
- Reports performance and results against targets and global standards
- Ensures regulatory compliance within his/her supervision
- Communicates all production and non-production standards, guidelines and information to the supervised staff
- Ensures on-time delivery of performance reports and responses to inquiries from other functional areas
- Participates in and supports client visits, audits and inquiries, as necessary, to ensure complete fulfillment of requests and interests
5
Experience For Regional Laboratory Operations Supervisor Resume
- ) Sets standards and monitors direct reports performance including executing their performance reviews on an annual basis. Assure all direct reports receive proper training
- Complete tasks of personnel management including, but not limited to, performance evaluations, employee conduct, employee health and safety, invoking disciplinary action when necessary
- Monitor the appropriateness of current policies and procedures. Work with the Medical Director and Technical Manager to revise and implement policies and procedures as necessary
- Serve and represent the department on working committees
- Develop annual capital and operating budgets and manage all budgets in accordance with established budgetary guidelines
6
Experience For Laboratory Bench Supervisor Resume
- Receive and investigate all complaints concerning the laboratories and it's personnel and takes action when necessary
- Current license issued from state in which laboratory is located, if such licensing is required
- Responsible for turnaround time in laboratory ensuring client’s requirements are met or exceeded
- Monitor and report performance improvement activities to the appropriate individuals
- Attend in-services and meetings to assure job competency
- Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess the data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age specific need
- Ensure compliance with the UPMC philosophy and mission of service excellence
- Pursue a program of self-development
- Remain abreast of developments in the field of management and laboratory science
7
Experience For Laboratory Operations Supervisor Resume
- Or a successfully completed the HEW (HHS) proficiency examination
- Schedule work and deadlines to ensure that projects are completed in an accurate and timely manner
- Responsible to ensure all clients are contacted when problems arise
- Determine equipment and laboratory needs and provide for acquisition
- Monitor expenses and time sheets to ensure that the budget is followed
- Complies with all health, safety, and quality management system requirement
- Provide professional opinion on relevant areas of study design and specialized Immunology and Immunotoxicology practices to I&I Study Directors, other Covance Scientific/business staff and sponsors as appropriate
- Responsible to conduct all work in compliance with applicable regulatory requirements, and specifically those regulations (GxP) specified in the study plans, protocols, or work agreements governing the work in which they are involved
8
Experience For Laboratory Informaticist Supervisor Resume
- Oversees day-to-day operations and on-time delivery of testing services for Immunology and Immunotoxicology laboratory. Manages equipment, schedules, instrument, and personnel to meet commitments to clients and department goals
- Meets client expectations in delivery of testing services, and drives a global approach to continuous improvement, quality standards and innovation
- Oversees inventory management and provides input into the budget process
- Ensures quality documentation is complete and accurate. Maintains records, reports and other laboratory-related documents in compliance with records retention guidelines
- Develops budget with supporting rationale. Exercises fiduciary stewardship to control expenditures. Coordinates with Procurement to purchase supplies and equipment
- Sets up and runs all new tests/procedures after complete and satisfactory review. Communicates all changes (in writing) to the Director
- Introduces and evaluates new procedures in the field (discipline) and reports them to the Director and Chief Pathologist
- Responsible for the availability and maximum proficiency of all personnel, equipment, and supplies involved in the operation of the section, this includes all shifts
- Ensures delivery of excellent customer service resulting in positive and improving patient satisfaction scores for department and Medical Center
9
Experience For Supervisor, Laboratory Operations Resume
- Continually monitors and documents all patient results generated within the section including work performed on evening/night and weekend shifts
- Support other supervisors in interacting with regulatory authorities on laboratory compliance
- Participate auditing and regulatory inspections
- Trains subordinates to insure proper level of proficiency
- Performs all diagnostic procedures as necessary
- Responsible for accurate documentation of all work, maintenance and evaluation performed within the section
10
Experience For Supervisor Central Ops Laboratory Resume
- Responsible for the Quality Control Program of the section it supervises. Collect and review Quality Control reports, initiate corrective action if needed
- Oversee productivity and monitor overtime
- Ensure scheduled tasks are completed by Analysts
- Chemistry Supervisor, QC Laboratory is responsible to produce high quality laboratory data
- Work with all levels in organization and to persuade/negotiate with cross-functional team
- Knowledge in relevant fields of analytical techniques
List of Typical Skills For a Supervisor Laboratory, Laboratory Resume
1
Skills For Supervisor Laboratory Resume
- Demonstrated knowledge of laboratory testing equipment including Gas Chromatography, ICP and various other laboratory testing equipment
- Experience performing analytical chemistry testing in a laboratory environment
- Approve clinical laboratory assays that have been submitted prior to results being reported to clients
- Support the lab manager in conducting effective and productive team meetings
- Exhibit and demand good housekeeping practices within the lab area
- BS or BA in biological, physical, chemical, or clinical laboratory science 6 years experience in a high complexity laboratory setting
- Ensures equipment and instruments are in good operating condition, recognizes malfunction, takes corrective action, and reports to Laboratory Director
2
Skills For Supervisor, Laboratory Resume
- Experience supervising in specialties
- Skilled in performing presentations
- Maintain the QA/QC program, quality investigations as needed as well as any reports and record keeping needed to validate sample results
- Able to demonstrate competency in all aspects of Non-Invasive Cardiac Care of pt’s encountered as per Policy and Procedure manual
- Ensure that data is collected, validated and collated for high quality management practices
- Willing to work with potentially infectious human blood and body fluids
- Handling of potentially infectious materials; laboratory analyzers and equipment if necessary
- Ensure laboratory associates have thorough understanding of assay theory, troubleshooting, and data analyses by serving as mentor and coach
3
Skills For Chemistry Supervisor, QC Laboratory Resume
- Aptitude for teambuilding, leading teams and developing people
- Perform special studies to support Operations and Engineering troubleshooting production and problem solving
- Supports marketing and sales as needed in their efforts to meet specific client requests for testing services
- Perform chemical analysis and quality control testing in the Lab using accepted, published procedures
- One year in an approved Clinical Laboratory Scientist training program
- Advises Study Directors and Management where modifications to current Covance working practices or analytical equipment are necessary
- To be fully conversant with Covance Quality Systems including concepts of Signature Client Service (SCS)
4
Skills For Laboratory Decontamination Supervisor Resume
- Work with manager to ensure appropriate staffing of area of responsibility
- Perform testing as necessary in accordance with the Clinical Laboratory Scientist job description
- Ensure that sampling turnaround times are met safely and to a high standard
- Provides technical instruction and training of personnel and/or students in techniques, instrumentation, and organization of work
- Establishes implements and monitors specimen accession, identification, and retention systems, meeting process management and external policies and regulations
5
Skills For Regional Laboratory Operations Supervisor Resume
- Establishes and maintains a preventative maintenance program for all instruments, and a log system for recording all actions
- Interacts in positive and professional manner with physicians and/or nurses on Laboratory results, timing and availability of test results or procedures
- Participation in continuing education program on site
- Ensure specifications are being met on all products
- To manage evening and night shift ,specialty in Blood Bank and Trauma oversight
- Knowledge of accrediting and regulatory agency standards; departmental processes and procedures
- Principles of union contracts and budget monitoring
6
Skills For Laboratory Bench Supervisor Resume
- Florida State Supervisor License in all areas of the lab – including Blood Bank – is REQUIRED
- Provide training and support to Laboratory staff
- Knowledge in planning, negotiation, and process innovation
- Manage lab electronic reporting system and lab equipment repairs and maintenance
- Works as a Medical Technologist by integrating current scientific knowledge with technical competency which relate to the Laboratory Department
- Certification required by a recognized agency such as ASCP (Board of Registry) or NCA
- Staff who received certification after January 1, 2004 is required to renew their certification every three years
7
Skills For Laboratory Operations Supervisor Resume
- Performs and directs engineering support activities including, but not limited to; testing, components analysis and measurements, defects tracking, method development and validation, metrics gathering and reporting, and process improvement
- Management and oversight of laboratory related activities & compliance for their groups lab
- Responsible for consistent communication between Lab or direct Manager and Technicians
- Responsible for all compliance and program driven activities and timeline commitments within their respective laboratories
- Provides managerial leadership to the local department staff and participates as a key member of the I&I leadership team, assisting in the development and implementation of Global operational strategy
8
Skills For Laboratory Informaticist Supervisor Resume
- Communicates the goals and strategy of Global I&I and SA departments
- Manages/supervises all day-to-day delivery of I&I services
- To ensure all study performed in accordance with regulatory, productivity and timescale requirements
- Provides support, as required, to the incumbents manager and assists in the fulfillment of his/her responsibilities
- Provide expert guidance and support in I&I and more widely within Covance
- To ensure quality/timeliness of all personal work performed meets required standards. To ensure these standards are also achieved by personnel under the jobholder’s supervision
- Responsible for meeting established quality measures and on-time responses to quality issues, as required
- To implement and maintain quality improvement and measurement initiatives for processes under jobholders local control
9
Skills For Supervisor, Laboratory Operations Resume
- Assists in the establishment of globally consistent standards
- Produce, review and authorize SOPs to ensure compliance with regulatory guidelines
- Organizes participation in internal and external quality assurance programs (where applicable), to ensure accurate and reliable reporting of data, and to keep management
- Informed of up to date records of results and performance
- Oversee daily operations in the clinical laboratory and provide overall direction and assistance to associates
- Administer work schedules and review/approve associate time sheets
- Ensure laboratory associates are up to date at all times with training and competency assessments for their areas of responsibility; perform competency assessments when delegated by Laboratory Technical Supervisor
- Monitor department productivity and ensure appropriate quality metrics are met (turnaround times, quality events, etc.)
- Resolve technical problems and ensure that appropriate corrective and preventive actions are taken when deficiencies or errors are found for both the clinical laboratory and/or medical device products as appropriate
10
Skills For Supervisor Central Ops Laboratory Resume
- Perform annual review of SOPs not requiring revision and relevant to those laboratory methods for which they have direct operational responsibility to determine if they continue to be accurate and applicable, as required
- Identify inefficiencies in processes, workflow, and throughput and implement process improvements to minimize waste
- Proactively develop plans to meet future departmental needs
- Provide primary source of information and assistance to other departments as needed
- Interview and select candidates for open Clinical Laboratory Scientist positions when needed
- Accept, complete and report on special assignments within the agreed upon timeframe
List of Typical Responsibilities For a Supervisor Laboratory, Laboratory Resume
1
Responsibilities For Supervisor Laboratory Resume
- Trouble shooting experience
- Demonstrates knowledge and responsibility for the ongoing quality improvement
- Develops a working schedule for staff which accommodates coverage of laboratory routine work during the working hours of each day
- Develops and establishes guidelines for implementing technical procedures
- Assist the manager in setting performance standards for each technologist and technician in the department by established deadlines
- Knowledge of operational systems; IMP robotics and operating systems, Starlims, FDMS, TIKS, SuperQ, and Chemalert
2
Responsibilities For Supervisor, Laboratory Resume
- Fix instruments/troubleshoot
- Observes safety and Universal Precautions in the collection and handling of specimens. Monitors compliance within the section by direct observation and periodic checks
- Develops and maintains section’s current policy and procedure manuals in accordance with NCCLS format. Reviews manuals as needed and not less than annually
- Ensures proficiency testing is completed, reported within defined time limits, and corrective action is taken as needed
- Assures the laboratory is operating according to the accreditation standards of applicable agencies at all times (CLIA/IDPH, COLA, or any other applicable agency)
3
Responsibilities For Chemistry Supervisor, QC Laboratory Resume
- Monitors and reviews Quality Control at specified intervals. Ensures appropriate corrective action is taken as needed. Submits QC to Lab Director for review
- Assists in the development in appropriate material for laboratory training and competency assessment. Promotes staff development through periodic in-services/seminars and participates in the teaching of students and other health
- Supervises Laboratory staff and assist with training of other medical staff in proper phlebotomy techniques and procedures within the lab and clinic
- Trains new and current employees and evaluates their competency at specified intervals per procedure
- Take direction and assists the Manager as needed
- Monitors inventory. Orders supplies/reagents as needed and within the boundaries of the section’s budgetary allowances
- Assists with the completion of Performance Evaluations in a timely manner
- Monitors the performance of instrumentation and performs equipment maintenance at the defined frequency
- Analyzes, recommends, implements and monitors approved work-flow changes, procedures and protocols. Implements System/Department policies and government regulations, and monitors compliance
4
Responsibilities For Laboratory Decontamination Supervisor Resume
- Maintains quality control activities and records
- Assures that laboratory tests are performed promptly and accurately, all results are reviewed prior to release by the technologist who performs the test and the General Supervisor or designee
- Develops selection process, assures that interviews are conducted properly, evaluates applicants, and recommends applicants to fill vacant positions
- Arbitrates personnel work conflict and grievance
- Ensures that all procedures and manuals are correct and up-to-date. Participates in creation of new procedures as needed
- Reviews and/or verifies test results
- Supervises day-to-day operations of the unit
- Assumes responsibilities of all areas of the unit in the absence of the manager
5
Responsibilities For Regional Laboratory Operations Supervisor Resume
- Approve departmental employees' time and labor by specified deadline
- Assures that the testing environment, equipment, reagents, quality control, and specimen integrity meet established performance guidelines are developed and maintained
- Establishes quality control records for all procedures as needed (daily, weekly, monthly)
- Reviews corrective action documentation and leads unresolved QA/QC adverse event investigations
- Maintains and reviews maintenance records for all equipment. Actively participates in selection of equipment and establishment of maintenance schedules
- Maintains an inventory system to ensure proper notification of needs in time to guarantee that the department does not run short of critical supplies and reagents more than four times a year
6
Responsibilities For Laboratory Bench Supervisor Resume
- Coordinates proficiency testing from pre-analytical to post-analytical or assists manager in that function. Collects data from PT in the appropriate TAT to meet the reporting deadline
- Provides orientation and safety training for new employees. Identifies training needs and ensures that technical staff receives training appropriate for the type of lab services performed
- Arbitrates personnel work conflict and grievances
- Perform an annual formal appraisal of each employee's performance and semi-annual reviews of new employee's performance by the established deadlines
- Provides day to day oversight of testing staff and activities within the laboratory to ensure that quality and regulatory requirements are met and test results are reported within defined turn-around-times
- Solid understanding of how to work safely with electricity
- Experience in quality assurance and quality control
- Work bench supervise experience
- More than 5 years of supervisory experience in a clinical lab
7
Responsibilities For Laboratory Operations Supervisor Resume
- Recent experience in hematology and chemistry and 2 or more years of leadership responsibility
- Recent experience in blood bank and 2 or more years of leadership responsibility
- Five (5) years of laboratory/supervisory experience
- Five years or more experience as a supervisor or lead technologist in a clinical laboratory
- Maintains an appropriate level of reagent and supplies to support the volume of testing
- Serves as a technical resource for staff when procedural or instrument issues arise
8
Responsibilities For Laboratory Informaticist Supervisor Resume
- Maintains department operations in compliance with accreditation and regulatory standards, updating policies and processes to comply with new requirements as needed and verifying accuracy of reporting with the LIS/HIS
- Performs and reports tests according to standing operating procedures as established in the laboratory
- Knowledge of electrical plant engineering in test lab operations, control systems, and instrumentation technology desirable
- Ensures that detailed quality control and quality assurance plans are in place to detect errors and monitor processes
- Demonstrates a thorough knowledge of testing theory and scientific principles, validation of new assays, routine testing procedures, and instrument operation and maintenance requirements
- Personnel management: Participates in the hiring of new staff; monitors employee performance and evaluates personnel; counsels employees as appropriate when corrective action is needed
- Good command of German, if possible complemented by English language skills
- Work experience in maintenance of systems and/or power plants considered an advantage
9
Responsibilities For Supervisor, Laboratory Operations Resume
- Technical and analytical experience in flux fusion, Leco TGA and XRF operations
- Maintains staff schedules, adjusting staff assignments and responsibilities to meet department needs
- Provides training and orientation for new staff, students, residents, and fellows. Maintains a competency assessment program that meets regulatory requirements
- Formulates annual operating and capital equipment budgets; monitors financial performance and volumes in order to provide variance explanations and take corrective actions to meet budget goals
- Vocational qualifications within an electrical engineering discipline
- Mechanical and/or electrical trouble shooter on laboratory equipment
- A Certificate III or higher in Laboratory Operations or a related discipline
- A current Australian C Class driver's license
- Handle OOS investigation’s
10
Responsibilities For Supervisor Central Ops Laboratory Resume
- Registered with the ASCP(MT)
- Be able to work independently and carry out multiple concurrent tasks, often with many interruptions
- Knowledge of and ability to use medical laboratory equipment to examine specimens according to test requests and to obtain accurate results for further disease diagnosis following laboratory policies and ethics
- Knowledge of and ability to operate, collaborate and maintain laboratory equipment used in quantitative and qualitative analysis while adhering to standard laboratory safety and operating procedures
- Relevant experience, preferably in a supervisory/leadership role, with proven ability to direct and influence others to achieve common goals
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