Change Management Lead Resume Sample
Humberto Watsica
2925 Davin Union,
San Francisco,
CA
+1 (555) 596 1145
Work Experience
Change Management Lead
10/2016
-
PRESENT
Boston, MA
- Oversees analysis, planning, design and implementation of OCM processes in a complex context, and leads delivery of activities as needed
- Provides OCM thought leadership to project team to develop strategies and plans
- Leads and supports planning sessions with multiple clients and stakeholders and project team leaders at various organizational levels (including senior clients) to improve awareness, understanding, acceptance, and advocacy for organizational and business process changes
- Works closely with key clients and stakeholders to identify and clearly articulate the vision, rationale, benefits, and costs of the desired change, as well as mindsets and behaviors that need to shift
- Leads the development and implementation of communication strategies, including targeted messaging, sequencing, frequency, channel/platform selection, and creation of products
- Measures customer/stakeholder attitudes and behaviors against process requirements, aligning and adapting initiatives to close shortfalls
- Identifies and manages resources, including cross-functional members, to successfully execute projects
- Develops and delivers presentations, and communicates progress and risks to project managers and clients
Organizational Change Management Lead
05/2012
-
08/2016
New York, NY
- Supervises and mentors less experienced OCM and project team members
- Experience working with large public sector organizations
- Significant experience working with organizational change management methodologies, tool and techniques
- Work with the transformation team which includes the CIO and his Senior Leadership Team
- Identify organizational opportunities and take action to build strategic relationships between Tech & Ops and other areas, teams, departments, units or organizations to help achieve project outcomes
- Build effective working relationships with leaders across the enterprise in support of Tech & Ops initiatives
- Apply a structured methodology and lead change management activities within a project plan, while working collaboratively with the project manager and process owners
- Coordinate the development, communication and delivery of communications and organizational change strategies associated with Tech & Ops
- Ensure communications are aligned with Bank Solutions and Pan-Fiserv strategies
IT Change Management Lead
03/2007
-
12/2011
Phoenix, AZ
- Develop communications and presentation materials that allow key stakeholders to better understand, and be confident of, Bank Solutions’ product and service capabilities
- Work closely with a diverse set of business partners and act as an agent of change
- Maintain a strong understanding of Fiserv’s business, products and services and the technology systems and processes in place to support them
- Mobilize people to work toward a shared purpose in the best interests of the organization, the associates comprising it and the associates and/or clients it serves
- Provide manager with recommendations on long-term strategic plans to accomplish Business Unit goals
- Anticipate and identify organizational issues and provide recommendations to address roadblocks and areas of opportunity
- Assist in the analysis of financial technology and market trends and provide recommendations on how best to take advantage of opportunities and mitigate risks/threats
- Business Unit Priorities
Education
Kaplan University - Cedar Falls Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong interpersonal skills, judgment, and an ability to collaborate with and influence senior leaders, mid-level leaders, and the general associate population; regarded as a strong change agent
- Strong engagement and coaching skills; ability to build strong relationships and work effectively in a highly-matrixed environment
- Possess exceptional communication skills, both written and verbal and excellent active listening skills
- Interpersonal, problem solving skills, compelling storyboarding, presentation skills and influencing abilities
- Exceptional analytical, problem solving skills and decision making skills
- Excellent and interpersonal skills with a proven ability to build partnerships with key stakeholders and colleagues at all levels both internal and external
- Organizational skills (ability to prioritize and multi-task)
How to write Change Management Lead Resume
Change Management Lead role is responsible for organization, organizational, facilitation, leadership, interpersonal, advanced, training, design, software, presentation.
To write great resume for change management lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Change Management Lead Resume
The section contact information is important in your change management lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Change Management Lead Resume
The section work experience is an essential part of your change management lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous change management lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular change management lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Change Management Lead resume experience can include:
- Prioritize workload effectively and manage multiple tasks with competing deadlines
- Strong problem solving and influencer skills
- Strong collaboration, multitasking, and team leadership skills
- Advanced project management skills with demonstrated balance of strategic and detailed tactical plans
- Consistency in follow up, attention to detail and excellent communication skills are essential
- Strong oral and writing communications skills to present ideas and solutions to individuals or groups, or in proposals
Education on a Change Management Lead Resume
Make sure to make education a priority on your change management lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your change management lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Change Management Lead Resume
When listing skills on your change management lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical change management lead skills:
- Demonstrate successful leadership/influencing skills at all levels
- Team player able to work effectively at all levels of an organization with demonstrated success in influencing others to move toward consensus
- Strong facilitation and influencing skills with the ability to lead towards productive outcomes
- Strong program and project management skills essential, including the knowledge of the project lifecycle phases
- Experience in leading change programs/projects effectively in cross-functional teams spread in different geographies
- Strong communication skills and ability to collaborate with all organizational levels
List of Typical Experience For a Change Management Lead Resume
1
Experience For Organizational Change Management Lead Resume
- Strong qualitative data collection, analytic, and root cause identification skills
- Experience designing, developing and deploying effective change management strategies and multimedia communications within a complex organization
- Prior experience in SAP/Ariba/Procurement implementation either participating in or leading change efforts
- Prior experience developing and managing to a budget
- Ensure full transfer of skills in coaching and huddles management before the end of the wave
2
Experience For Senior Change Management Lead Resume
- Identify leadership and user alignment gaps, potentials risks and issues and effectively preparing the organization to mitigate risks
- Proven knowledge and experience in ITIL and/or ISO20000 implementation
- Experience with measuring change adoption effectiveness
- Demonstrate strong attention to detail, thoroughness, and accuracy
- Builds change management skills and supports other change management practitioners
- Implement required skills and behaviors
- Vendor / Third party Management Skills
3
Experience For IT Change Management Lead Resume
- Cross functional Stakeholders Management Skills
- Exceptional verbal and written communication skills, ability to articulate compelling ideas and gain alignment
- Fluent in English, skills in German or any other language is an asset
- Experience developing meeting agendas and taking meeting minutes
- Experience developing and implementing Web Based training
- Experience leading large-scale change management efforts with the following focus
- Experience developing talking points and briefings tailored to target audiences
- Experience producing organization wide communications and developing change strategies
4
Experience For IT Organizational Change Management Lead Resume
- Experience with change management and communications planning, business process improvement, and training
- Experience in preparing Training Material
- Experience managing a team of resources supporting financial systems
- Experience developing Communications plans and Training Schedules
- Experience and understanding of challenges scaling programs across large organizations
- Experience implementing a large Enterprise Resource Planning solution (ERP) such as SAP
5
Experience For Organization Change Management Lead Resume
- Experience managing large scale change projects (includes technology and non-technology)
- Experience with a management or IT consulting firm
- Experience with industry methods for organizational change management, including managerial roles over staff
- Able to positively adapt to shifting priorities, identify risks and mitigate issues in response to the needs of internal and external partners
- Detailed knowledge of Operations and direct business experience, specifically an understanding of the organizational structure and culture of the organization
- Experience in managing technology or operational transformation programs in professional services or financial services industry
- Experience crafting strategic transformation communications
6
Experience For Change Management Lead Specialist Resume
- Change management experience required
- Sound knowledge and experience in quality assurance, vendor management, ITIL standards, Change Management, IT operational processes/methodology
- Strong leadership capabilities, with the capability to develop and guide a team of Change Analysts and to work with only minimal supervision
- Develop and track effective system change adoption metrics
- Proven ability to identify and translate requirements for change management into clear and measurable work products
- Work closely with the client to ensure proper alignment and communication of an operating model, organization, business processes and priorities
- Experience working with highly matrixed companies
- Strong background in ERP implementations which would be ideal to translate technology requirements and goals into people implications and organization design
- Experience and desire to actively partner with IT and cross-functional business units to drive outcomes
7
Experience For Adoption & Change Management Lead Resume
- Experience in life insurance and annuities, or be able to quickly learn complex business processes
- Experience in telecommunications or related industry
- Accountable: Align with priorities, take responsibility, fulfil commitments, manage risks and learn from mistakes
- Experience with change management
- Experience in Financial Services or a Technology organization
- Creative leader with experience in all aspects of human resources management
8
Experience For Director, Change Management Lead Resume
- Preferably possess data and analytics related change and transformation implementation experiences
- Experience in a change management role in a highly dynamic environment
- Experience in Organizational Change Management
- Experience in change management and application of Science of Change/change management tools for projects
- Demonstrated ability to lead and influence projects in a team environment
- Experience in Change Management
- Organizational Change Management (OCM) Experience (not Change Control)
- Analyze, research, organize and prioritize work and meet multiple deadlines
9
Experience For Ifrs Global Change Management Lead Resume
- Strong knowledge of change management methods and tools
- Proven ability to translate technical information into clear, concise communications
- Self-motivated, proactive and proven team player
- Change management experience
- Build strong partnerships with all levels of managers
- Change Management experience and well developed business networks
- Broad business experience, preferably in the implementation of business change initiatives
- Previous experience in significant, large-scale process, organizational and system implementations required
- Experience with knowledge management tools and practices
10
Experience For Digital Change Management Lead Resume
- Experience in pharmaceutical/ healthcare/ medical device industry and/or highly regulated environments
- Excellent academic profile: MSc, MBA, MD advantageous
- Developing, implementing, and maintaining internal change management policies, procedures and associated training plans
- Training & Learning: Provide input, document requirements and support the design and delivery of training programs
- Identifying and evangelizing reasons why we are changing and the benefits to be delivered from the planned change
- Reviewing and analyzing training materials and recommend changes based on type of instruction needed
- Evaluating alternative methods, conducting and improving communication processes
- Having worked in the field of engineering within a manufacturing industry
- Running and facilitating meet ups, workshops and training
List of Typical Skills For a Change Management Lead Resume
1
Skills For Organizational Change Management Lead Resume
- Effective facilitation and presentation skills; able to comfortably and expertly prepare and present to stakeholders
- Very strong communication skills – written and oral
- Strong interpersonal skills to interact with customers and team members of varied organizational levels
- Demonstrated skills in conflict management and facilitation
- Strong functional or business experience with a proven track record of results and leadership credibility
- Demonstrated track record in delivering multiple complex projects with a strong focus on execution and leading communication efforts
- Solid understanding of change management, communication, organizational effectiveness, training and instructional design concepts and best practices
- Demonstrated track record in delivering multiple complex projects with a strong focus on execution
- Work closely with LOB’s to conduct thorough to training needs analysis and establish a clear skills matrix framework across campus
2
Skills For Senior Change Management Lead Resume
- Experience in a large scale transformational initiative requiring strong, well-coordinated change management
- Passion and/or prior experience in OCM
- Solid experience operating in complex global organizations
- Experience in user experience design
- Exceptional skills in talent assessment, development and management
- Organizational Change Management (OCM) Experience (not Change Control) and be very hands on and good at OCM execution (not just change theory)
- Communicate clearly, confidently and effectively in both oral and written form
- Work effectively across the matrix and a wide range of LS&Co. management and teams
3
Skills For IT Change Management Lead Resume
- Exceptional organizational and time management skills, and familiarity with project management best practices and IT development cycle
- Demonstrated ability to produce results with a strong focus on details, relationships and meeting business needs
- Team building, organization and leadership skills
- Advanced communication, organization and presentation skills for all audiences within the organization
- Work effectively across wide range of management, teams, cultures and regions
- Proficient English speaker and writer, able to effectively communicate and correspond in English
- Exceptional communication and executive level presentation skills
- An effective change impact/risks assessment prior to change approval
- Promoting adoption of principles and practices to build high performing teams, effective leadership at all levels – coaching them along on the change journey
4
Skills For IT Organizational Change Management Lead Resume
- Developing tools for effective two-way communications, and supporting the implementation and evaluation of an internal communications strategy
- Developing tools for effective two-way communications, and supporting the implementation and evaluation of internal communications strategy
- Communicating the change journey to a wide array of stakeholders in an effective and innovative way – ability to put yourself in the other persons shoes
- Inspiring adoption of the change management journey through strong face to face, written and creative communication channels
- Ensuring effectiveness of the CM Plan and make adjustments where necessary
- Experience with organizing and maintaining documents using SharePoint
- The filtering, logging, classification, prioritization and scheduling of requested changes
5
Skills For Organization Change Management Lead Resume
- Strong learner who is self-aware, focused on their own development as well as others, and is comfortable coaching and handling conflict
- Significant experience leading or helping to lead projects that encompass both business and technical change
- Proven track record of "making change stick" & driving adoption through business benefits realization
- Experience with implementing complex, global adoption programs and leading communication plans for such projects
- A solid understanding of adult learning theory
- Experience in Learning & Training coordination at a program level
6
Skills For Change Management Lead Specialist Resume
- A challenging, yet rewarding experience?
- Experience interacting with Executive teams and creating Executive presentations
- Experience in managing diverse teams with different cultures, ways of working, backgrounds, etc
- Incident Management with Bridge handling experience
- Excellent understanding of Telecom Networks and 2G/3G/4G telecommunications technologies
- Two to Five (2-5) years of related experience, working in a project environment
- Exercise good judgement in making decisions
7
Skills For Adoption & Change Management Lead Resume
- Experience with implementing complex, global adoption programs
- The ability to create compelling and effective presentations
- Previous experience working with remote teams
- Experience in managing large global enterprise deployments/transformation initiatives
- Capable of applying good judgment in a matrixed and complex organizational structure
8
Skills For Director, Change Management Lead Resume
- Previous Change Management role and experience in large organizations, leading complex transformation programs
- Strong business acumen and knowledge of our industry and the Edward Jones business model
- Experience in Operations and preferably Managed Services
- Experience in telecommunications or related industry
- Interface with all possible parties in the organization to ensure OCM effectiveness
9
Skills For Ifrs Global Change Management Lead Resume
- Proven specific capabilities in
- Proven ability to understand complex organizational issues in a matrix environment
- Ensure efficient and effective ways of working
- Change management experience driving cultural and technology change for large scale initiatives across a broad employee base
- Experience providing communications support for multiple project teams
10
Skills For Digital Change Management Lead Resume
- Experience managing article creation, development, and submission for various program newsletters
- Experience in managing large global enterprise deployments/transformation initiatives
- Experience working on project delivery and agile project methodology an asset
- Experience working within Wealth Management is an asset
- Experience working with internal technology teams
- Experience managing organizational change management with an Oracle Federal Financials project
- Significant experience working with organizational leadership and teams to help them understand change
- Experience connecting with people at all levels of the organization to build a picture / create a point in time and tell stories
- Strong understanding of local and organizational culture
List of Typical Responsibilities For a Change Management Lead Resume
1
Responsibilities For Organizational Change Management Lead Resume
- Conducts Target cultural assessment and helps the sponsor/ integration office leads, as they assess current operating model and anticipated changes to move to the new operating model
- Strong business acumen and communication skills, both written and verbal
- Coaching: Support managers and teams through the transitions. Build team capabilities and develop soft skills
- Strong background in organizational design, with experience leading major (ideally enterprise wide) corporate restructuring and transformations
- Strong experience in group facilitation
2
Responsibilities For Senior Change Management Lead Resume
- Experience and passion for working with the following areas: manager effectiveness, junior talent, learning, culture and change management
- Proven experience to write communications with both an executive and employee lens
- Hands-on project experience in the areas of communication and training
- Proven track record of managing and delivering successful enterprise-wide, transformational, and multi disciplinary change initiatives
- Proven ability to influence at various levels within an organization
- Maintain execution focus on key dates and work prioritization
- Strong ability to work with MS PowerPoint, SharePoint, Word, and Excel and employee engagement (survey) tools
3
Responsibilities For IT Change Management Lead Resume
- Understanding of business process concepts- process ownership, process flow mapping, measurement and process optimization
- Managing and providing guidance to junior members of the change management team
- Training change coordinators and approvers on existing change policies and procedures
- Executing periodic testing of change processes to ensure compliance
- Understanding of how organizational change impacts teams and how to mitigate the purpose of the change process
- Accounting knowledge and expertise
- Understanding of Change Management practices and methodologies
4
Responsibilities For IT Organizational Change Management Lead Resume
- Working collaboratively with Accenture, Project Leads and other key stakeholders, conduct Stakeholder Analysis and Impact Assessment
- Conducting Change Advisory Meetings
- Assisting with the definition and documentation of new or adapted change processes and procedures
- Working knowledge of Incident/Problem/Change Management/Configuration frameworks such as ITIL v3
- Creating and facilitating communications to associates and leadership via a variety of mediums (email, townhalls, workshop and other similar mechanisms)
5
Responsibilities For Organization Change Management Lead Resume
- Playing a key role in at least 2 global programs?
- Bring industry knowledge and best practice and share with core team and broader change agent network
- Influencing change at all levels both within and external to GTI
- Working with the transformation team which includes the CIO and the Senior Leadership Team to support a variety of transformation workstreams
- Working closely with a diverse set of partners and act as an agent of change
- Anticipating and identifying organizational issues and providing recommendations to address roadblocks and areas of opportunity
- Managing Complex Cross Functional Business Relationships
- Assisting in the development of materials to promote strategic communications and ideas to internal and external stakeholders
- Conducting research on process improvement
6
Responsibilities For Change Management Lead Specialist Resume
- Ensuring software policies and procedures remain current and up-to-date
- Being knowledgeable about relevant applications, as well as the enterprise and its processes
- Utilizing and relying heavily on the standard Oracle COTs product and related modules
- Support training efforts by providing input, document requirements and assisting in the design and delivery of training programs
- High proficiency in video creation and production – from filming and shot design, to editing and producing a great final product
- Coach and support Team Leaders/Managers in preparing and running huddles and debriefing to define potential improvements
- Contribute to developing and maintaining OCM On-boarding Materials
- Partner with enabling functions (HR, OE, Associate Communications, Training, Marketing etc.) on execution of HO change plans
7
Responsibilities For Adoption & Change Management Lead Resume
- Works with Sponsor and leaders, and integration office resources to develop key messaging and prepare for key events/deliverables according to the plan
- Prepare Team Leaders/Managers for steady state program and identify on-going huddle and coaching needs for each team
- Act as a coach and advisor to business change managers by performing Milestone check-ins, providing resources and guidance on OCM best practices
- Able to proactively problem solve by leveraging relationships and rethinking situations quickly to overcome obstacles
- Provides analysis and guidance to the design, development, and delivery of learning programs, training, and support materials
- Translates changes across the operating model into a baseline change management plan, that sponsors and Target leaders support and execute
8
Responsibilities For Director, Change Management Lead Resume
- Conducts stakeholder analysis and developing a communications plan that addresses internal and external stakeholders
- Utilize Design Thinking techniques to deliver customer-driven solutions
- Contribute to User Adoption Services content & strategy (sales, scoping, delivery and enablement)
- Contribute to developing new UAS offerings and products
- Deliver training and provide education on change management to project teams and the broad business community
9
Responsibilities For Ifrs Global Change Management Lead Resume
- Contribute to maintaining the OCM Framework & Toolkit
- Contribute to maintaining the OCM Org Design Roll-out Toolkit & Resource Library
- Contribute to the planning and execution of the Change Community of Practice Meetings
- Able to earn trust and credibility by consistently ensuring completion of project work in a way that meets the needs of our business teams
- Provide strategic direction, support and integration of HO-facing change initiatives
10
Responsibilities For Digital Change Management Lead Resume
- Provide proactive coaching on change issues (and ad hoc as needed) to key sponsors of HO change, project teams, leaders, and partner functions
- Develop and coach HO-facing change representatives for each Division
- Participate in HCM team workshops and meetings as requested to stay up-to-date on project changes and assess the need/timing for additional communications
- Engages Integration Office team members to support and help deliver the change management/communications plan deliverables
- Produces progress reports on benchmarks, conducts feedback surveys, and works with Corporate Development Integration Lead and Sponsors to develop risk mitigation plans
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