Change Manager Resume Sample
Rodolfo Rodriguez
2645 Pietro Ville,
Houston,
TX
+1 (555) 974 1058
Work Experience
Change Manager
10/2017
-
PRESENT
Philadelphia, PA
- Managers and other departments to partner in the delivery of key accountabilities
- P&C PO Canada leadership team to ensure delivery of key accountabilities of role
- Experience in a Transformation role in the UAE
- Work experience in a Bank, Semi Government or Consulting
- Arabic would be beneficial although not a prerequisite
- CIPs qualified or equivalent education (MSc / MBA)
- Strong knowledge of the project lifecycle and structured project management methodologies
Senior Change Manager
12/2014
-
06/2017
Houston, TX
- Strong knowledge of change management processes in an operational environment
- Effectively and concisely communicate key issues and ideas both verbally and in writing
- Multi task, work to tight deadlines and demonstrate flexibility; ability to work under pressure without compromising customer experience
- Flexibility in working patterns – some changes require testing and implementation during evenings, weekends and overnight
- Assesses the impacts on all stakeholders and develops a change management plan
- Responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources
- Process all changes for our customers’ production environment to ensure stability
IT Change Manager
12/2011
-
09/2014
Dallas, TX
- Ownership of the end to end change management process
- More than 5 years of experience in change management related to IT programs
- More than 2 years of experience in the IT industry, with an emphasis on ITIL Service Management (ITSM)
- Strong oral and written communication skills, as well as the ability to manage stakeholder expectations
- ITIL best practice experience or ITIL certification
- Strong interpersonal and collaborative leadership skills
- Analytical skills and the ability to evaluate requests for clarity and drive process improvements
Education
University of Phoenix - Burlington Learning Center
2007 - 2011
Bachelor's Degree in Computer Science
Professional Skills
- Excellent verbal and written communication skills and strong interpersonal skills are required
- Excellent time managing skills and stakeholder managing skills
- Exceptional communication skills – both written and verbal, Excellent active listening skills
- Strong consultancy skills acting within dynamic business environments and against changing priorities
- Strong client facing skills and experience to work with management level
- Strong MS Excel skills, including filters and basic pivot tables and strong PowerPoint capabilities
- Multitask and prioritize tasks, Excellent analytical skills – with ability to identifying trends on change data and set the actions
How to write Change Manager Resume
Change Manager role is responsible for business, interpersonal, presentation, leadership, analytical, organizational, influencing, negotiation, influence, organization.
To write great resume for change manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Change Manager Resume
The section contact information is important in your change manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Change Manager Resume
The section work experience is an essential part of your change manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous change manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular change manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Change Manager resume experience can include:
- Very good understanding of Incident Management, Problem Management and Change Management processes. Strong interpersonal and teamwork skills
- Well-developed interpersonal and communication skills including the ability to interact effectively with people of different cultures
- Good problem solving skills, able to demonstrate initiative as well as logical, structured thought processes and able to deal with ambiguity and change
- Possess strong communication, interpersonal skills as well as outstanding organizational skill
- Influence. Good communication skills and a strong networking capability to collaborate across teams and manage stakeholder groups
- Understanding of business change management skills and best practice, gained through experience of working enterprise change or consultancy teams
Education on a Change Manager Resume
Make sure to make education a priority on your change manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your change manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Change Manager Resume
When listing skills on your change manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical change manager skills:
- Strong analytical thinking skills, can seek out critical information and is able to apply this to effective problem solving
- Experience with large-scale organizational change efforts, including strong project management skills
- Effective stakeholder management & relationships with strong influencing skills
- Effectively prioritise competing priorities to deliver against multiple projects and deliverables
- Excellent communication, interpersonal, and presentation skills Excellent Business Analysis/ Program/ Project Management
- Experience in stakeholder management, excellent written & verbal communications skills
List of Typical Experience For a Change Manager Resume
1
Experience For Senior Change Manager Resume
- Strong organizational, prioritization and root cause analysis skills
- Good team player and strong interpersonal skills
- Project Management Experience and strong skills in the Microsoft Office Suite
- Possession of excellent business acumen, organizational, and active listening skills, including creating strategies and tactics
- Demonstrated communication skills in a highly matrixed environment
2
Experience For Organizational Change Manager Resume
- Excellent communication skills, especially as it applies to technical and business teams
- Self-starter, with solid project management skills, able to work independently, as well as collaborate on teams
- Work with staff at all levels, with proven networking skills, able to maintain close client working relationships
- Strong negotiation skills and ability to work with a variety of stakeholders to ensure the goals of our business partners are met
- Strong communication skills - encompassing verbal, presentation and written, as well as influence, negotiation and conflict resolution
- Strongcommunication and influencing skills
- Proven track record in managing stakeholders effectively
3
Experience For IT Change Manager Resume
- Excellent problem-solvingand communication skills
- Strong relationship & Communications skills
- Collaborative leader with strong leadership skills
- Excellent written and oral communication skills, communicates with leaders candidly, calmly and with conviction
- Coaching and Communication Skills (written and verbal)
- Strong experience in delivering impact assessments, change measurement, role mapping and training needs assessment in addition to in managing communications
- Demonstrated experience providing training, coaching, and mentoring to agency leaders and project teams
4
Experience For Project & Change Manager Resume
- Significant experience and proven track record of leading and delivering successful business change encompassing all Technology, Process and People elements
- Solid understanding of Agile and previous experience working in Agile projects using Scrum
- Organizational, decision making, time management skills and the ability to adapt to changing requirements is required
- Able to work effectively at all levels quickly establishing and then maintaining accountability and trust within key stakeholders
- Strong knowledge of operational areas / process; good understanding of supporting infrastructure
- Demonstrated experience with change management / project management processes and tools and in managing and delivering projects timely
5
Experience For Change Manager VP Resume
- Well-developed listening, communication and decision-making skills
- Prior experience in the upstream oil and gas specialty chemical industry
- Align to the Centres of Excellence (COE) ensuring interdependencies, risks and issues are uncovered and worked through effectively
- An experienced change leader, with sound experience in successful application of change management methods and tools within customer focused operational areas
- Able to effectively and pragmatically apply change management and project management approaches to the context of the change projects to which assigned
6
Experience For Enterprise Change Manager Resume
- Excellent communications skill, able to deal with stakeholders across levels and business lines
- A change agent, a critical thinker with excellent analytical skill
- Office, Excel, basic SQL skills (desirable)
- E2E Change management process skills
- Experience in roles responsible for change management and transformation experience
- Tertiary qualification in relevant discipline or demonstrated equivalent, relevant professional experience in change management methodologies and processes
- Interpret policy and apply it effectively and ensure that audit and cyber control is performed on all change records that require it
7
Experience For Organisational Change Manager Resume
- Negotiation skills with a track record of achieving desirable outcomes with key stakeholders
- Demonstrated experience in Business Process Improvement activities and execution
- Demonstrated experience leading cultural change in Enterprise wide multi-disciplinary projects that includes Technology and significant change, at scale
- Build strong and effective working relationships with deployment stakeholders
- Advanced MS Office Skills (Excel, Word, Outlook)
8
Experience For Move / Add / Change Manager Resume
- Superior stakeholder management skills to work with many stakeholders with competing requirements
- Advanced negotiation and consulting skills
- Proven experience in change management, strategic workplace and/or business planning, within a creative environment
- Highly developed reporting Skills and knowledge of ISO 20K
- Prior experience managing global projects across many different time zones
9
Experience For Service Change Manager Resume
- Good of knowledge and experience of working within operational areas is essential
- Proven experience of managing business change and transformation initiatives on a company wide scale is essential
- Change Management experiences with proven success leading change in BMO and/or large corporate environments
- Prior experience documenting processes and procedures
- Proven strong leadership capability allowing to achieve complex key Business Units requirements
- Solid understanding of ITIL and operation processes with hands on experiences in change management
- Demonstrates strong technical competency in creating change deliverables
- Good knowledge of the Change Management process based on the ITIL framework. Practical experience in working with the Change Management process
- Desirable skills includes trading and EMS, knowledge of Aladdin
10
Experience For Global Change Manager Resume
- Extensive experience of project management with particular experience of influencing large central change programmes
- Experience in a similar capacity with solid understanding of ITIL process
- Build credible working relationships and work effectively at all levels in an organisation
- Previous Project Management experience is a distinct advantage as well as the ability to problem solve including strong use of initiative
- Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
- Prior experience leveraging Bank of America’s, Enterprise Change Framework Methodology
- Demonstrated experience in formulating change management frameworks
- Demonstratedexperience in formulating change management frameworks
- Work with people of varying skills and knowledge
List of Typical Skills For a Change Manager Resume
1
Skills For Senior Change Manager Resume
- Exceptional communication skills, both written and verbal along with active listening skills
- Excellent project management skills, with experience leading small teams
- Strong time management skills and prioritization necessary
- Willing to learn and expand knowledge with strong focus on Technical and soft skills
- Strong problem solving skills, managing and resolving potential conflicts
- Strong strategic thinking, change management, project management, multi-tasking and analytical problem solving skills
2
Skills For Organizational Change Manager Resume
- Proven budgeting and planning skills
- Highly developed presentation skills including experience presenting to both large and senior audiences
- Strong change management experience including a demonstrated understanding of best practice change methodology and process
- Strong influencing, conflict resolution and coaching skills
- Responsible for informing and influencing Capability Owners to ensure Epic is prioritised effectively
- Excellent written and verbal communication skills and the ability to influence others; including providing direction to senior technology implementers
- Strong communication skills including presentations, negotiation and influencing stakeholders
3
Skills For IT Change Manager Resume
- Excellent influencing, leadership and facilitation skills
- Strong collaboration and business partnering skills
- Skills / experience of creation and tracking of benefits dashboards
- Skills / experience of managing a programme of work through to delivery
- Proven leadership and influencing skills with the ability to engage, inspire and challenge employees and leaders to work towards a common vision or goal
- Demonstrated creative solutions-finding, organizational and time management skills
4
Skills For Project & Change Manager Resume
- Excellent communication acumen with experience in writing effective emails, web news stories, PowerPoint decks, face-to-face presentations and online meetings
- Demonstrated strategic- and systems-thinking skills
- Excellent relationship building and influence skills; ability to move others toward a common vision or goal
- Excellent interpersonal skills, including written and oral communication
- Strong leadership skills working across diverse projects
- Strong issue/risk management skills
- Strong leadership skills including the ability to lead up, across and down multiple people and business organizations
- Demonstrated ability to resolve escalated issues effectively to reduce business impact
- Excellent leadership, management, and speaking skills
5
Skills For Change Manager VP Resume
- Stakeholder management, excellent influencing and communication skills at all levels
- Excellent facilitation and meeting skills
- Strong IT skills including MS Office, etc
- Good communication, rational persuasion and influencing skills
- Develop a cohesive team, maintain and reinforce a strong quality focus, encourage positive relationships and network effectively across functional areas
- Excellent communication and presentation skills, with an exceptional level of confidence
- Project Management, prioritisation and delivery skills
- Prior experience working for/on federal client sites Experience using ITIL v3 framework to manage IT operations is highly desired
6
Skills For Enterprise Change Manager Resume
- Proven ability to effectively lead and build capability in jointly leading project teams of implementation managers in addition to managing virtual teams
- Demonstrated a strong experience in transfer knowledge / capacity building
- Strong articulate communication skills whilst, being able to adapt styles to suit the audience
- Excellent communication and interpersonal skills with client executives
- Possess exceptional communication skills and demonstrate the ability to articulate messages to a variety of audiences both vertically and horizontally
- Excellent quantitative, statistical, data analysis and interpretative skills to make informed decisions and recommendations
- Excellent interpersonal/communication skills with professional staff, mid-level executives and the community at large
- Work effectively at all levels in an organization – strong organization behavior knowledge
- Experience and knowledge of change management principles, methodologies and tools. Exceptional communication skills – both written and verbal
7
Skills For Organisational Change Manager Resume
- Excellent facilitation and communication skills across a range of mediums - written, oral, 1:1, 1:Many
- Strong leadership skills, with the ability to work collaboratively with all levels within the organization
- Collaborative approach and good interpersonal and people management skills
- Excellent communication, facilitation, interpersonal and team working skills including a significantly high level of influencing ability
- Possess excellent communication, negotiation, presentation and organization skills
- Utilize conflict resolution skills to solution scheduling conflicts amongst high priority deliverables
8
Skills For Move / Add / Change Manager Resume
- Influence others, strong negotiation skills
- Planning, reporting and financial management skills
- Ensuring appropriate testing of implemented changes for success to agreed acceptance criteria Essential Skills
- Working experience and knowledge of effective communication strategies in support of change initiatives
- Prior experience in leading Management of Complex Projects, Project Portfolios within e-commerce, retailing, online and/or media/advertising
9
Skills For Service Change Manager Resume
- Proven experience in developing and delivering business change, including strategy, plan and success measures
- Influences senior business leaders by effectively anticipating and exercising critical thinking and judgment
- Possess at least 8 years of Change Management experience and/or Project Management and/or Process Reengineering and/or consulting experience
- Significant experience leading and delivering business change with a strong customer focus
- Extensive organisational change management experience, including senior level experience leading complex change at all levels of an organisation
- Extensive experience with a proven track record of managing Change Control with an emphasis on minimizing non-sellable work
10
Skills For Global Change Manager Resume
- Demonstrated working knowledge of philosophies and methods relating to organizational effectiveness, organizational design and business transformation
- Demonstrated experience conducting meetings and making presentations
- Previous experience of business restructuring, organisational transformation, target operating model or business integration experience is highly beneficial
- Demonstrated experience facilitating meetings and making presentations
- Demonstrated hands-on experience developing and managing change management plans/procedures and engagements across multiple stakeholders/vendors
- Prior experience building and managing a CMDB
- Ensures all RFC’s are prioritized to meet existing SLA’s and escalates priority of RFC’s in jeopardy of breaching SLA
- Solid understanding of marketing services, through education and practical experience
- Proven experience of leading the end to end process of a project from initiation to implementation
List of Typical Responsibilities For a Change Manager Resume
1
Responsibilities For Senior Change Manager Resume
- Proven stakeholder relationship management skills to support effective business change, including the ability to influence key stakeholders
- Select, develop, and motivate staff to effectively carry out the programmes functions and provide for the continuity of managerial and specialised skills
- Exceptional presentation skills and written communication skills
- Exceptional communication skills – both written and verbal. Intermediate skills with Microsoft Office Suite Products (Excel, Access, Power Point, Word, etc.)
- Demonstrated intrapersonal and team skills, including the ability to communicate well with business owners and team members
- Strong organisational, communication and stakeholder engagement skills are essential
- · Strong stakeholder management and communication skills
- Excellent oral and written communication skills to both technical and non-technical audiences
- Strong program management, and leadership skills
2
Responsibilities For Organizational Change Manager Resume
- Strong executive stakeholder management and communication skills
- Build organisational change agility through equipping and developing Assets Affairs’ staff with agile problem solving skills to make the right decisions
- Proven experience driving user adoption and acceptance within complex technology-based change initiatives
- Presentation and Training Skills for both technical and business audiences
- Experience working with SharePoint is strongly desired
3
Responsibilities For IT Change Manager Resume
- Organizational change management skill and experience
- Exceptional communication skills – both written and verbal – with ability to clearly articulate messages to a variety of audiences
- Internal Marketing skills within the business units
- Strong experience in Change and Release Management
- Proficient PC skills: Word, Excel, MS Project, PowerPoint, Visio
4
Responsibilities For Project & Change Manager Resume
- Excellent communicator with the proven ability to influence and engage stakeholders at all levels
- Effectively present information. Requires advanced knowledge of financial terms and principles
- Identify the key strengths and relevant skills of individuals in the team and factor that in resource allocation process
- Good knowledge and experience of the wider ITIL framework methodologies
- Assessing and improving the Implementation team’s effectiveness in preparing, executing and implementing change
- Building effective relationships with a broad range of stakeholders at all levels of the organisation fostering an environment of collaboration and trust
- Working experience with business process analysis and re-engineering to support large scale projects, such as technology implementations
- Working experience of change cycle and individual response to change
5
Responsibilities For Change Manager VP Resume
- Experience managing challenging stakeholder groups and building change capability
- Experience in managing change and delivering training
- Experience managing a significant digital change project using agile delivery methodologies
- Experience building or working within a Change Management COE desired
- Experienced change practitioner, including lead role on two of more organizational change initiatives supporting technology implementation
- Demonstrated ability to adapt to different personalities and ambiguous situations, while recognizing and addressing personal and interpersonal sensitivities
- Demonstrated tenacity in driving and persevering in IT projects that also require broader corporate change/improvement
- Work with in-house training and communications teams or external partners to ensure effective training and communications are developed and delivered
6
Responsibilities For Enterprise Change Manager Resume
- Change management experience, facilitating change in a challenging environment
- Management consulting, advisory, professional services or equivalent experience executing organizational change related projects
- Experience with solving complex problems by using expertise in root cause identification
- Experience with influencing and mentoring
- Experience of working/supporting a technical/development business unit
- Experience using standard change management approaches, tools, and techniques for preparing the organization to adopt changes
- Ensure fast adoptions of new strategies by providing effective support and training to all levels within the company
7
Responsibilities For Organisational Change Manager Resume
- Experience working in matrix organization and partnering with multiple functions
- In depth experience facilitating fun and engaging meetings
- Resources working on projects are appropriately skilled and equipped (including in their use of appropriate best practice tools and methods)
- Experience working in a banking technology domain
- · Strong understanding of project roadmaps, business process mapping, analysis and improvement
- Experience in manufacturing, production, maintenance or engineering environments helpful
- Proven track record of delivering successful business change encompassing Technology, Process and People elements
8
Responsibilities For Move / Add / Change Manager Resume
- Have experience managing change, developing change strategies, and associated plans
- Experience in HR, marketing, communications or change management setting
- Experience with SDLC process with a focus on building and deploying applications
- Proven track record of driving a function forward and leading behaviour changes that last
- Experienced in designing and implementing change processes
- Experience managing change processes providing managed services
- Experience working in a DevOps environment and applying ITSM process and procedures
- Experience consulting to internal/external clients on complex projects, leveraging global teams and offshore resources
9
Responsibilities For Service Change Manager Resume
- Experience with creating and tracking Service Level Agreements (SLA's) and Organizational Level Agreements (OLA'S)
- Experience with creating and tracking Service Level Agreements (SLA's)
- Experience of working in a mature change Managing environment
- Demonstrate independent thinking and creative approach to overcome obstacles and issues during change execution
- Provide an enhanced customer experience by guiding customers through the change process and anticipating their needs and concerns
- Experienced in change strategy/operations work and target operating model definition within customer service operational business environments
- Strong understanding of Monsanto’s business requirements
- Consolidation of the existing individual campus PS modules and databases to a single system-wide PeopleSoft HCM application and database
10
Responsibilities For Global Change Manager Resume
- Benefit and resource locking experience
- Chairs the Change Validation Board meetings and facilitates the related agenda, scorecard, and meeting minutes
- Customer focused with the ability to quickly form strong working relationships
- Prepare documentation to present it during the process review validation
- Focus on Planning, Execution, Validation, and continuous service improvement for each event
- Experience leading mid to large organizational change programs
- Leader skilled in resource coordination, milestone and schedule management, and qualitative and quantitative problem solving and analysis
- Good working knowledge of workplace research, engagement and strategy
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