Cisco Voice Engineer Resume Sample
Yoshiko Will
5660 Cruickshank Pass,
Boston,
MA
+1 (555) 374 8980
Work Experience
Senior Cisco Voice Engineer
10/2017
-
PRESENT
New York, NY
- Cisco CCVP or CCNP certification
- Design real time voice collaboration solutions that enable users to communicate effectively
- Performing task management and project coordination in support of business projects exhibiting a diverse set of requirements in an environment of multiple variations of application services and operating systems
- Maintaining and optimizing network services management facilities in a complex communications environment requiring interoperability, reliability and security
- Experience with Cisco Call Manager and Cisco Call Unity Connection (version 9.x, 10.x, and/or later versions)
- Monitor, Troubleshoot and Upgrade the following components of a Cisco Voice Infrastructure
- Troubleshoot client network and application issues via phone and remote access
- Perform warranty and maintenance equipment replacement at client sites
- Utilize resources to analyze and resolve problems
Cisco Voice Engineer
10/2012
-
06/2017
Detroit, MI
- Respond to customer service calls and emails in agreed upon timeframe, troubleshoot and repair problems as necessary
- Manage service tickets that are assigned to your personal queue
- Provide system administration training to clients
- Mentor associate level team members
- Hands on experience with Cisco networking equipment
- Familiarity with Cisco CLI
- Technical understanding of LANs and WANs
Lead Cisco Voice Engineer
01/2007
-
08/2012
Philadelphia, PA
- Technical understanding of TCP/IP and the OSI model
- Network and/or PC troubleshooting experience
- Working knowledge of Microsoft Windows operating systems
- Familiar with Cisco call center technologies
- Design, manage, and maintain a large, complex and highly resilient Infrastructure
- Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI’s, Dialing plans, and Cisco Unified Boundary Element (CUBE)
- Install, configure and upgrade and enhancements to software/hardware/network systems
Education
Dakota State University - University Center
2003 - 2007
Bachelor's Degree in Information Systems
Professional Skills
- Good judgment and analytical skills; as well as follow-up and organizational skills
- Excellent verbal and written communications skills and be able to work with other team members as well as work closely with business users and leadership
- Presentation, written and oral communication skills
- Experience managing enterprise dial plans supporting multiple disparate systems and numbering formats
- Strong understanding of Cisco Voice, Networking and Network/Firewall best practices
- Experience working on Call Manager, Unity Connection, Unified Messaging, Emergency Responder, etc
- Experience in a technical capacity supporting a network or infrastructure or application configuration
How to write Cisco Voice Engineer Resume
Cisco Voice Engineer role is responsible for training, integration, database, security, telecommunications, wireless, reporting, design, digital, travel.
To write great resume for cisco voice engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cisco Voice Engineer Resume
The section contact information is important in your cisco voice engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cisco Voice Engineer Resume
The section work experience is an essential part of your cisco voice engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cisco voice engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cisco voice engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cisco Voice Engineer resume experience can include:
- Experience managing/supporting and/or deploying Unified Communications infrastructures
- Test software thoroughly, prior to moving into production, and well as adhering to all notification and change control procedures
- Voice Gateway and Trunking experience including SIP, MGCP, SCCP, ISDN, Codec, Media Gateway and Analog Technologies
- Experience with Cisco Call Manager deployment and troubleshooting
- Experience in a multi-site, Cisco telephony environment, consisting of at least 8000+ handsets and 100+Manheim Auction locations
- Experience with SIP and PRI/POTS local trunking
Education on a Cisco Voice Engineer Resume
Make sure to make education a priority on your cisco voice engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cisco voice engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cisco Voice Engineer Resume
When listing skills on your cisco voice engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cisco voice engineer skills:
- Training and demonstrated experience in QM and WFM configuration and reporting
- Demonstrated understanding of networking concepts, and experience troubleshooting network issues including QoS concerns
- Prior experience deploying and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
- PC skills and Understanding of data networking
- Demonstrate knowledge with, and/or a proven record of success directing efforts in strategic IT initiatives
- Solid understand and experience with Sonus SIP gateways as it applies to Enterprise SIP call routing to large carrier networks
List of Typical Experience For a Cisco Voice Engineer Resume
1
Experience For Senior Cisco Voice Engineer Resume
- Experience developing widgets and CTI integrations using Cisco Finesse Desktop
- Cisco CUCM, CUC and accompanying application experience required
- Familiarity with Cisco Precision Routing
- Leadership and training to lower level voice network engineers and technicians
- Ensure that all software or systems for which they are responsible are monitored and tuned to ensure acceptable levels of performance and resource utilization
- Provide technical assistance to Operations and the Help Desk in order to resolve test production schedules or problems
- Configuring and troubleshooting Cisco IOS technologies including VG-224, VG-310, VG-204 analog gateways along with Cisco 29XX and Cisco 4K router gateways from both a data and voice perspective
- Interact with end users to provide technical support and gather feedback
- Design, implement, and manage day-to-day operations of a UC infrastructure in a global enterprise environment
2
Experience For Lead Cisco Voice Engineer Resume
- Mentor junior team members in Cisco Telephony Office and Contact Center technology, Integration Technologies, and best practices
- Leads or participates in cross-functional group discussions, activities and efforts for the Unified Communications
- Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols, LAN/WAN Networks, Server hardware platforms, various OS Platforms, and various database systems
- Certifications: Currently possess DoD 8750 certification at IAT level II, Security +ce
- Ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all voice equipment such as voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools, etc.
- Perform provisioning tasks on the contact center SaaS platform to turn up new customers
- Assist in the development of company policies and procedures to support voice operations, security, and integrity
3
Experience For Cisco Voice Engineer Resume
- Create and own operational maintenance plans for software and system updates on contact center software platform
- Provide technical assistance and expertise as and when requested, specifically with respect to software configuration and architecture of the Platform
- Be the technical escalation point for Support and the last line of support prior to engaging the development/engineering team. Provide Tier 3 on-call support for Tier 2 support engineers, service providers and collocation vendors
- Develop maintenance procedures and best practices facilitating the day to day operation and maintenance of the contact center platform’s software components and services
- Lead the software deployment efforts for each new release
4
Experience For Senior Cisco Voice Engineer Resume
- Create, maintain and optimize maintenance plans for software and system updates or deployments on the contact center software platform, ensuring system uptime SLAs are met or exceeded during these update activities
- Provides technical assistance and expertise as and when requested, specifically with respect to software configuration and architecture of the contact center platform
- Experience as a DevOps Engineer, System Administrator or a Software Developer
- Serve as the escalation point for the NOC team and address critical issues identified by the NOC team, always ensuring our uptime SLAs are adhered to
- Help to develop Knowledge Base for internal personnel
5
Experience For Lead Cisco Voice Engineer Resume
- Strong scripting and automation skills. Expertise in Perl/Bash and PHP Scripting on Linux operating environments including Amazon Web Services(AWS) and/or Google Cloud Platform(GCP) - Proficiency in JavaScript is an advantage
- Experience in administration of system monitoring tools (e.g. Nagios)
- Working knowledge on Relational database management systems like MySQL
- Understand network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP) and a working knowledge of network troubleshooting tools, e.g. Ping, ipconfig, trace route
- Good understanding of VOIP and SIP and the ability to debug SIP call flows
- Availability to schedule work during non-business hours (US Time zone) with short notice
- Availability to be on pager duty during weekends on a rotation basis
- Collaborate well with a diverse group internally as well as external vendors on a regular basis
- Exceptional work ethic and Adherence to policies and procedures
6
Experience For Cisco Voice Engineer Resume
- Design, implement, and maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, voice routers, voice gateways, IP handsets, softphones, Jabber, etc
- High-end experience in all aspects of Cisco Unified Communications and related network infrastructure
- Understand networking (routing/switching) & virutalization
- Familiar with the concepts of monitoring, metrics, capacity management
- Support third party integrated voice software such as Zoom, Andtek, SFDC, ISDC, etc
- Perform Cisco Call Manager administrative functions; Create\Assign agent extensions (registered phone or remote agent extensions, associate PG application user, enable Call Recording\Monitoring)
- Troubleshoot all network hardware (core switches, routers, switches, IP handsets, gateways, etc.) to ensure optimum throughput, quality, and security
- Perform voice migrations from non-Cisco to Cisco standard voice
7
Experience For Senior Cisco Voice Engineer Resume
- Participate/Mangage network and telephony related projects
- Identify new offerings that arise from new technologies
- Identify new offerings that arise from customer demand and needs
- Maintain documentation of voice and network environments
- Provide knowledge transfer to Team members and support staff
- Work as a team to ensure customer requirements are gathered and projects are successfully implemented
- Work weekends and off hours as necessary to meet customer requirements
8
Experience For Lead Cisco Voice Engineer Resume
- Performs daily support of Cisco Unified Communications Manager (CUCM) and Cisco Unity Connections
- Performs daily support of Cisco Unified Contact Center Express (UCCSX)
- Provides support for Cisco router (voice gateways), switch, and firewall infrastructure
- Evaluates, designs, plans and implements new and upgraded unified communications technologies
- Analyzes and integrates third party technologies into Cisco Unified Communication Infrastructure
- Creates and maintains network and infrastructure documentation
9
Experience For Cisco Voice Engineer Resume
- Participates in training continually, upgrading skills related to current and future technologies and acting as an advisor to management regarding any potential upgrades of unified communications technologies
- Trains and mentors the Service Desk team in relation to unified communications technologies
- Voice and VoIP Support
- Cisco Voice environments, specifically Cisco Unified Communications
- Familiar with the concepts of DevOps, Agile, CI/CD, Automation
10
Experience For Senior Cisco Voice Engineer Resume
- Strong technical understanding and experience with all components of Cisco Call Manager; Preferably direct experience with migrations, upgrades and implementations
- Cisco Certified Networking Professional – CCNP-(or equivalent experience)
- Experience with dynamic routing technologies such as OSPF, EIGRP and BGP
- Good understanding of SIP header manipulation
- Good team player, willing to share knowledge with the team
List of Typical Skills For a Cisco Voice Engineer Resume
1
Skills For Senior Cisco Voice Engineer Resume
- Strong technical skills, strong interpersonal skills, and working knowledge of voice systems, networks, and applications
- Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE)
- Cisco IOS and NXOS experience helpful
- Wireless and BYOD security experience
- Excellent knowledge of SIP signaling and call-flows
- Experience in SIP internetworking
- Sonus Gateway Technology configuration and/or integration experience
- Experience with Avaya voice systems
- Experience with Microsoft Skype
2
Skills For Lead Cisco Voice Engineer Resume
- Strong Knowledge of VoIP and Video technologies and protocols; SIP, H.323, RTP, TLS, SCCP, H.264, MGCP, PRI, FXO/FXS and POTS
- Experience with Cisco Jabber
- Experience with Cisco LAN/WAN
- Experience with migration of ISDN to SIP
- Recent experience with configuration and management of Cisco Voice technologies and systems
3
Skills For Cisco Voice Engineer Resume
- Practical experience with MS Office 365
- Supports voice prioritization and class of service
- Experience with a disciplined development methodology and release management process
- BA/BS in Business or Computer Science, or a 10+ years related work experience
- IVR integration design and deployment experience
- CVP or AVP application deployment experience
- Performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required
- Deploying and troubleshooting SIP endpoints and devices - Cisco Jabber, Cisco Phones
4
Skills For Senior Cisco Voice Engineer Resume
- Working knowledge of Cisco SQL Schema, CUIC, and custom reporting
- Planning and implementing enterprise unified communications based projects
- Develop and maintain scripts to automate system maintenance, debugging, monitoring and reporting jobs
- Expert level in troubleshooting SIP and designing SIP call flows
- Create, Implement, and Support all monitoring and reporting implementations related to CUCM
- Network monitoring technologies and incident response
- Dynamic routing technologies such as OSPF, EIGRP and BGP
- Promotes the improvement process when interacting with peers and the user community
5
Skills For Lead Cisco Voice Engineer Resume
- Participates in after hours support on a rotating basis
- Ensure that software is utilizing all appropriate functions and features
- Provide timely and accurate reporting on performance, utilization and feature use
- Install software and hardware in a timely manner in keeping with current release levels
- Provide technical thought leadership while interacting closely with the business team
- Undertake Pre-production acceptance Testing to help assure the quality of our products / services
6
Skills For Cisco Voice Engineer Resume
- Proficient in Windows Client operating system administration
- Analyze existing client voice/data networks and design solutions based on requirements
- Participates in after-hours support on a rotating basis
- Cisco UCCX scripting
- Cisco Unified Communicatoins Manager
- Eligible to work in the U.S. without visa sponsorship
7
Skills For Senior Cisco Voice Engineer Resume
- Application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, NTP, HTTP, SMTP, LDAP, and Microsoft AD) in relations to unified communications
- Voice technologies such as SIP, PRI, H.323, FXO/FXS and POTS
- Administration or implementation of Cisco Jabber technologies
- LAN/WAN adn firewall technologies and deployment of these technologies
- Perform the installation, configuration, and operation of any new or existing telephony infrastructure device(s) and supporting software across the enterprise, including Cisco Call Manager, Unity Connection, PPCE Contact Center
- Work with end users on the setup and configuration of auto-attendants, call center scripts, and call handling routines
- Ensure the proper configuration and customization to support the Enterprise environment for all locations
8
Skills For Lead Cisco Voice Engineer Resume
- Provide design, deployment, and support for solutions that can be new, integrated with legacy systems, or upgrades of current systems with minor supervision
- Troubleshoot telephony related problem areas and issues as needed to resolve operational issues and restore/optimize services
- Proactively manage standards, topology documentation, configuration files, performance baselines, and capacity planning roadmaps for the telephony infrastructure
- SIP and Traditional ISDN/PRI Trunking
- High level knowledge of Cisco telephony infrastructure including Voice Gateways, , IP end points
- Familiarity with IPSec implementation and troubleshooting
- VoIP endpoint configuration to meet site specific environmental requirements
9
Skills For Cisco Voice Engineer Resume
- Cisco certifications (CCIE highly desired)
- Present well-defined leadership qualities; the ability to be tactful, exercise magnanimity amongst the team and practice openness to other’s ideas and culture
- Architect repeatable, reliable, and scalable telephony architectures with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery
- Multiple successful implementations of (including the ability to setup, configure, upgrade, manage, and troubleshoot) Cisco Call Manager, Unity Connection, PPCE, in an environment with Cisco infrastructure
- Experience with Oracle SBCs and Cisco CUBEs
10
Skills For Senior Cisco Voice Engineer Resume
- Expert level troubleshooting and the ability to engage in troubleshooting efforts with the routing/switching team, data security, and wireless
- Demonstrable experience of advanced troubleshooting to isolate and diagnose network problems for routing, switching, security and large scale voice implementations
- DoD 8570 IAT II (Security+)
- As a Cisco Voice Engineer
- Experience in the design and configuration of Cisco LAN/WAN in large enterprise networks including LAN switching, BGP/OSPF routing, Quality of Service, Wireless and remote access IP VPN
- In an engineering role engaged with Enterprise VoIP, SIP Trunking, softphone, IVR, Contact Center, call recording, dial plan, corporate directory integration, unified messaging, audio, video and web conferencing in large scale multi-site enterprise environments
- Hands-on administration, design, implementation and troubleshooting of Cisco Unified Communication Manager, Cisco Jabber, Cisco Unified Presence, Voice Gateways, E911, Session Border Controllers (Cisco CUBE, ACME Packet), Cisco Contact Center
- Hands on experience supporting Cisco Unified Contact Center Express (UCCE)
List of Typical Responsibilities For a Cisco Voice Engineer Resume
1
Responsibilities For Senior Cisco Voice Engineer Resume
- Hands-on experience with Cisco Routers, Voice Gateways, and Quality of Service configuration is required
- Experience with Oracle Acme Packet Session Border Controllers
- Basic understanding of the EUM capabilities of exchange server On-Premise or cloud
- Cisco Call Managers
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