Client Delivery Manager Resume Sample
Norwood Bosco
92832 Raynor Ridges,
San Francisco,
CA
+1 (555) 979 1505
Work Experience
Client Delivery Manager
10/2017
-
PRESENT
Boston, MA
- Very strong phone, coaching, and written communication skills
- Strong systems aptitude (ability to effectively utilize Excel, PeopleSoft, Google Mail) Analytical - need to be able to assess usage at supported accounts and target opportunities
- Strong work ethic, self-motivated, results oriented, team player
- Revenue and Strategic growth of Merchants and Acquirers
- Successful Delivery of Projects and Enablements with Strategic Clients
- Development Consultancy of Payment solution for Strategic Clients
- Smooth, seamless and world class delivery experience for Strategic Clients
- Project Management of Complex Solutions
Mindbox Client Delivery Manager, Senior
11/2011
-
06/2017
Philadelphia, PA
- Extensive Knowledge of Value Based Care
- Hearing: Ability to receive, process, understand and act upon complex materials through spoken language
- Lifting: Moving moderately weighted objects from one position to another
- Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etcExtensive working knowledge of Microsoft Office, Showcase and Business Intelligence Platforms
- In conjunction with sales, lead and facilitate competitive written responses to RFI/RFP’s
- Excellent verbal and written communications, interpersonal skills with the ability to conduct themselves across all levels including senior management both within our organisation and externally
- Strong organisational skills and proven project management. PRINCE2 qualified or working towards this, or a similar Project Management qualification, is preferable
- Influence and lead diverse set of globally based internal stakeholders
Client Delivery Manager, Remote
08/2006
-
09/2011
Los Angeles, CA
- Travel to customer meetings around the Europe region
- Self-Starter able to work on own initiative and independently
- Strong presence and influencing skills
- Work within a driven and highly motivated team to provide a world-class client experience for some of the world's largest retail, education, digital content, airline and ecommerce brands
- Be a key contributor in “making a difference” in one of the World’s largest, most well- respected brands
- Flexibility to work in Foster City or new our San Francisco office with Bay Area Shuttle’s and Monthly Commuter Reimbursement
- Exceptional Benefits including Visa’s Educational Assistance Program, Tuition reimbursement and Mentoring Programs
Education
Franciscan University of Steubenville
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Advanced analytical interpretation skills and problem-solving skills
- Behavioral (e.g. negotiation skills, presentation skills,)
- Strong influencing and persuasive ability with outstanding negotiation skills with strategic alliance partners
- Proven analytical, process improvement and problem-solving skills
- Strong communications (written and spoken) and presentation skills
- Developing strong relationships and teams (KPI: Strong network in place people development is evident)
- Exceptional organisational, planning and decision-making skills
How to write Client Delivery Manager Resume
Client Delivery Manager role is responsible for negotiation, advanced, customer, commercial, planning, analytical, leadership, retail, training, integration.
To write great resume for client delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Delivery Manager Resume
The section contact information is important in your client delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Delivery Manager Resume
The section work experience is an essential part of your client delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Delivery Manager resume experience can include:
- Play an active role in the clients’ change demands which impact our processes and systems, through direct and frequent interaction with client representatives
- Excellent verbal and written communications, interpersonal skills; knowledge /certification of IT and payments best practices
- Strong systems aptitude (ability to effectively utilize Prism, Excel, PeopleSoft, Outlook)
- Very strong phone and written communication skills
- Effectively organizes content & format of documents & analyses to facilitate understanding & decision making by client Senior Leaders
- Build strong partnership, strong protocol on communication and collaboration between QC and
Education on a Client Delivery Manager Resume
Make sure to make education a priority on your client delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Delivery Manager Resume
When listing skills on your client delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client delivery manager skills:
- Strong communication skills as well as effective presentation skills demonstrated through customer testimonies and proven successful campaigns; &
- Experience in ICT Networks environment, demonstrate a strong, successful Operational Management experience of a strategic and operational nature
- Strong influencing & negotiation skills, underpinned by a solid blend of commercial (P&L management) and technical ICT acumen
- Good understanding of servicer and investor institution experience or comparable with strong financial industry and loan servicing knowledge
- Demonstrates the ability effectively influence key project outcome
- Be able to prioritise effectively and manage expectations with all business stakeholders
List of Typical Experience For a Client Delivery Manager Resume
1
Experience For Mindbox Client Delivery Manager, Senior Resume
- Effective communication skills , written and verbal
- Good report writng skills
- Strong account management skills with the abilty to source opportunities
- Proven experience as a supervisor or manager
- Extremely well organized with some Project Management skills
- Work effectively with little supervision or direction
- Strong Delivery experience
2
Experience For Senior Client Delivery Manager Resume
- Demonstrate extensive understanding of current and future trends in the Service Management market
- Experience with software packages such as Murex
- Experience in a Telco and / or ICT environment
- Proven Ability to Build Credibility and Influence
- Influences Others Demonstrates Accountability and Ownership for Technological Definition
3
Experience For Client Delivery Manager, Remote Resume
- Demonstrates Project Management Best Practices Agile/SCRUM
- Demonstrates Successful Project Execution on multiple project complexities
- Proven track record in high customer focus and attention to detail
- Work experience within the staffing, client services, or MSP/VMS arena
- Proven knowledge of technology related to various infrastructure solutions
- Good Knowledge on a variety of pensions schemes (DB,DC, Care)
- Can demonstrate an attitude of ‘get it right first time’ for all customer outputs
4
Experience For Itaas Client Delivery Manager Resume
- Managing Performance Outcomes
- Responsible for cultivating and growing relationships with senior client stakeholders
- Analyse and map a customer technical/API set-up, and relate this to their wider marketing and commercial activity (external SEO, Search Engine Marketing etc.)
- Liaison with multiple teams within QC departments along with Unit managers for achieving desired common objective
- Liaison with project stakeholders along with Unit Manager for achieving desired common
- Identify Service Improvements, formulate plans and deliver improvements to increase client’s satisfaction while attaining cost synergies
5
Experience For Pre Sales & Client Delivery Manager Resume
- Acts as a main point of contact for named accounts, serving as a point of escalation and information
- Provides actionable feedback to product and engineering teams to improve service products
- Work with internal and client facing teams to develop enablement plans, manage stakeholders and expectations
- Pre-Sales Consultation and testing of solutions to ensure End to End robust solution
- Project Delivery planning and coordination
- Communicate service commitments and location specific information to the servicing branches
6
Experience For Client Delivery Manager, Vts Sdk & Ap Resume
- Provide internal and client reporting
- Proactively audit background screening compliance
- Offer ideas during the sales process for multi concept solutions
- Identify warning signs and offer insights to improve client relationships
- Monitor days sales outstanding (DSO) and serve as liaison between field and the accounts receivable department
- Act as a single point of contact for client questions, concerns, escalations and inquiries for new and existing client project enhancement requests
7
Experience For Client Delivery Manager Resume
- Consistent record of developing technical architectures on time and within budget, ideally in a travel systems environment
- Be able to bring alive insight and portfolio in a way which engages and inspires customer consensus
- Handle highly pressurized situations and adapt to rapidly changing environments and requirements
- Proactively managing issues that could impact service delivery; and
- Position Accountabilities The following are essential job accountabilities
- Full benefits package available including; Medical, Dental, and Vision which are available on your first day
8
Experience For Mindbox Client Delivery Manager, Senior Resume
- Flexibility to work overlapping shifts (ie. 3rd shift to 1st shift)
- Manage conflicting relationships and or positions in a rational and transparent manner
- InforMed Reporting System
- Flexible to working hours and able to travel when required
- Opportunity to manage other senior managers
- Identify Service Improvements, formulate plans and deliver improvements to increase client’s satisfaction. To work on optimization and setting up new collaborations
9
Experience For Senior Client Delivery Manager Resume
- Work closely with Sales team and/or Advisory team business owners to establish a clear charter for client engagements in support of ‘Products’ or ‘Solutions’ sold
- Lead the definition of project scope, goals and deliverables for more complex engagements and key customers
- Champion for process improvement and how best to instill project management best practices within the organization, above and beyond key engagements
- Actively participate and collaborate with CDM’s and/or Account Managers for future growth within assigned client base
- Conducts regularly scheduled status calls with clients, documenting and tracking enhancement requests, issues through resolution, providing timely follow-up, setting clear expectations, and independently handling challenging client situations
- Articulates the value of SecureWorks MSS services through vehicles such as , Executive Briefings and board ready reports
- Provides actionable intelligence to sales makers to help drive revenue and mitigate client risk
- Coordinates SecureWorks resources to resolve client delivery issues
- Accountable for Net Promoter scores within the book of business
10
Experience For Client Delivery Manager, Remote Resume
- Accountable for service line and client level retention
- Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the infrastructure solution
- Serves as the primary management contact and client liaison during delivery of solution, whether it is an IT solution or a business process solution regardless of the client's geographic location
- Represents Hosting and Operations Services (HOpS) to the internal client and the internal client to HOpS
- Identifies new business demand and coordinates with operations personnel to proactively resource the demand
List of Typical Skills For a Client Delivery Manager Resume
1
Skills For Mindbox Client Delivery Manager, Senior Resume
- Experience in ICT environment, demonstrate a strong, successful Operational Management experience of a strategic and operational nature
- Strong collaboration skills to work across teams and functions to meet client commitments and needs
- Solid ICT Industry CDM experience with significant and relevant managed services business experience across multiple customers
- Excellent communications skills. Advance oral/written English
- Excellent negotiation and presentation skills that ensure high levels of customer satisfaction
- Proven excellent customer service experience
- Strong ITIL/ITSM experience and / or certifications, with demonstrable coaching and mentoring expertise
- 3 – 5 years’ working experience, At least 3 years’ working experience in a related environment
2
Skills For Senior Client Delivery Manager Resume
- Demonstrate excellent attention to detail and the ability to manage work processes
- Oversees the delivery of continuous and effective services, and ensures Project completion are carried out based on determined priority
- Experience managing across divisions with integrated routines to drive a better (shared) client experience
- Experience in effective utilisation of remote delivery capability
- Demonstrated business experience with multiple customers
3
Skills For Client Delivery Manager, Remote Resume
- Exemplary communication & negotiation skills
- Working with the divisional lead and HOpS the CDE helps prioritize demand and ensures capacity is availed
- Rewarding work environment with strong career development potential
- Handling good relation ship with customers and fulfil their expectations
- Experience in implementing and operating successfully in both dedicated and matrix management environment
- Build multiple and strong relationships with clients within the POD portfolio with the purpose of ensuring client satisfaction and driving commercial outcomes
4
Skills For Itaas Client Delivery Manager Resume
- Experience leading/coordinating delivery/project teams
- Experience of providing on-going project leadership to global and/or regional strategic enterprise clients over prolonged periods of time
- Experience of working with tier 0 & 1 level clients across multiple verticals including travel, retail
- Experience of working in a corporate pensions environment , ideally within a client facing role
- Time Management & Prioritisation Understanding
- Experience of working in a fast paced environment with commercial awareness
- Demonstrate successful track record in building sustainable business relationships with ICT Vendors
5
Skills For Pre Sales & Client Delivery Manager Resume
- Strong understanding of Optus and partner capabilities
- Demonstrate extensive understanding of current and future trends in the Service Management market; &
- Significant ICT Industry experience with significant in a similar CDM capacity servicing large scale blue-chip clients
- Create clearly understood Tier 1 support process for customer to engage with Neustar Customer Experience team for ongoing operational product support
- Efficient, effective delivery of services
- Maintain and demonstrate high level of client focus and drive client satisfaction results
6
Skills For Client Delivery Manager, Vts Sdk & Ap Resume
- Experience of working in an eCommerce environment within project management, service delivery, preferably within the payments industry
- Related experience in client facing program or project management
- Proven high level understanding to represent the enterprise's entire range of products to the client and of the industry
- Solid knowledge of capital markets(FO)
- 5 +years’ of ICT Industry experience
- Develops strong working relationships with all stakeholders within ICS and Optus Business to ensure Optus achieves customer outcomes
- Significant senior level experience in managing Client Delivery or Service Delivery function
- Build & sustain strong customer relationship at the senior level and ability to influence and negotiate with stakeholders
7
Skills For Client Delivery Manager Resume
- Demonstrate financial management of a P&L
- Over 10 Years of IT experience
- Over 5 years of experience in Project Management
- Account management experience
- Experience in a supervisory or leadership role
8
Skills For Mindbox Client Delivery Manager, Senior Resume
- Work experience,
- Identifying and driving optimisation while managing scope, resources and cost of delivery
- Managing RCD Account # CLP and Manufacturing Vertical
- Listening and Organising – Ability to understand, organise and analyse to ensure sound outcomes
- Optimizing Engagement and Collaboration
- Delivering service that meets SLA and delights the customer (KPI: SLA achieved high customer satisfaction)
9
Skills For Senior Client Delivery Manager Resume
- Achieving productivity improvements (KPI: Value for customer, enhanced margin and PL performance)
- All project oversight, including planning, directing and managing development resources and testing activities
- Strategic management, leadership, mentoring, business, accounting and reporting capabilities
- Assist with on boarding, retaining, and growing customers
- Ensure an understanding of contract terms and deliverables through account fact sheets and provide ongoing coaching to the field organization
- Act as an interface to ensure Billing integrity is maintained in accordance with the contract and assist with any billing auditing as required
- Product Manager Responsibilities: including liaison with a different organization for purposes of defining product and feature definitions
- Fully understand the CCS service offering including future solutions/products to best meet the needs of the clients and ensure innovative partnership
10
Skills For Client Delivery Manager, Remote Resume
- Implement and manage coaching and development plans with direct reports, fostering a culture of personal and professional development within the team
- Provide expertise regarding employment issues and challenges by serving as an information resource and solutions provider to field and client
- Drives necessary remedial actions and recommendations by coordinating the Optus resources accountable for rectifying the incident
- Working in client-facing Engagement Management or Program Management roles
- Aptitude for information seeking and conceptual thinking
- One to three years of comparable training
- Transformation of the business and stakeholder needs into a technical vision, strategy and approach including definition of Use Cases and User Stories
- Technical Solution Engineering Responsibilities for ServiceBench Implementation and project development
- Leads others in setting behaviors
List of Typical Responsibilities For a Client Delivery Manager Resume
1
Responsibilities For Mindbox Client Delivery Manager, Senior Resume
- Resource management (allocating people on the project, moving on the bench, bench reporting etc.)
- Financial management (eg. financial reporting, taking part in rate-card confirmation etc.)
- Manage deliverables for ongoing releases through internal processes, as necessary, including documentation
- Respond to Client issue requests, interacting with various Conifer departments to resolve Client issues when necessary
- Coordinate, by attendance or briefing, the various Conifer production meetings to assure performance and quality Client interactions
- Account management (client relationship, contract negotiations, follow-up on contracting process etc.)
2
Responsibilities For Senior Client Delivery Manager Resume
- Develops a deep understanding of the client’s ICT environment
- Takes an active lead in ensuring the client is satisfied with Optus Services
- Keeps all stakeholders in the loop and working together and provides change support for new IT projects
- Consult with Sales team where new business opportunities have been identified through the operational running of client accounts
- Works closely with the delivery team, organising walkthroughs to produce clear, concise specifications of work and QA
- Manages technical aspects of projects
3
Responsibilities For Client Delivery Manager, Remote Resume
- Leads project and service delivery personnel in the delivery of infrastructure solutions to the client
- Selects, develops and evaluates project management and service delivery personnel to ensure the efficient operation of the function
- Own, Drive and Work Closely with Internal teams (Sales, Support) to ensure timely and world class delivery of Solutions
- Delivery of Solutions helps achieve revenue targets and client acquisition objectives
- Work with third party resources as necessary to support client integration needs
- Drive improvements with internal stakeholders (Product Management, Customer Support, and Service Delivery) to support continuous improvement in our technologies and services
- Communicate and educate product functionality and processes to clients
- Refine and document custom workflow processes
- Develop tactical initiatives for delivery of turnkey billable solutions for Clients
4
Responsibilities For Itaas Client Delivery Manager Resume
- Strong knowledge of technology, including programming languages (Java, Web Services, PHP, ASP Etc.), operating systems (Unix, Linux, Windows) and commercial software applications
- Familiarity with merchant store front and shopping cart technologies
- Fluent command of English, Cantonese and Mandarin
- Undertake account governance requirements for clients within assigned portfolio including client reviews, CRMoD management, contract management, tender responses, pricing reviews, meetings and client presentations
- Manage & support direct reports in building relationships with internal and external clients in order to deliver communication solutions that are timely, profitable and of a high quality
- Ensure client communication requirement are met from job initiation through to job completion for all clients in team’s portfolio
- Lead the team to ensure service delivery is of a high standard as measured through NPS. Implement improvement programs and train and coach team members where standards are not being met
5
Responsibilities For Pre Sales & Client Delivery Manager Resume
- Ensure timely and accurate invoicing. Monitor and manage debtors within teams’ portfolio to ensure payment terms are being met
- Provides project management, analysis and/or technical expertise for a broad array of initiatives. Has responsibility for assisting teams in support of Regional or National Analysis
- Synchronizes efforts between VBC and other Conifer business units in support of client revenue cycle performance improvement initiatives
- Develop, implement, Analyze and maintain VBC dashboards, scorecards, status reports and other standard reports
- Produces or develops deliverables for VBC Senior Director client meetings
- Update account fact sheets and email distribution lists as needed
- Participate in quarterly and annual reviews and expectations meetings as needed
- Support implementation of innovations and initiatives driven by the customer and/or Strategic Account Managers
- Support RFI/RFP process as needed
6
Responsibilities For Client Delivery Manager, Vts Sdk & Ap Resume
- Manage affiliate vendors when applicable
- Maintain expertise in Randstad and 3rd party vendor management systems
- Identify revenue growth opportunities and communicate to the field
- Escalate issues and concerns to strategic account management as appropriate
- Analytical - need to be able to assess usage at supported accounts and target opportunities
- Microsoft Office - Intermediate Outlook, Word, Excel
- Capture opportunities to increase profitable revenue growth within existing GDO sites by introducing new services and by increasing demand for existing services. (KPI: SARG and ESR plan achievement)
- Lead complex deals. Conduct contract negotiations for new service and product plans. (KPI: broadened GDO offering and market share of XOS, BPS and DOCS)
- Human Resource Management - selection, training and career progression at sites, and adherence to policy. (KPI: 100% PEP PDP deployment, Role Model demonstration of Builds Human Capital leadership behaviour)
7
Responsibilities For Client Delivery Manager Resume
- Lead Client interactions across all Conifer service lines including implementations of various programs and plans – Project Management
- Manages relationships with at least 2-3 Clients
- Participate in Conifer companywide growth initiatives through assisting with Client growth and new Client acquisition including participation in companywide Client Management and sales meetings
- Lead Client interactions across all InforMed service lines including implementations of various programs and plans – Project Management
- Respond to Client issue requests, interacting with various InforMed departments to resolve Client issues when necessary
- Coordinate, by attendance or briefing, the various InforMed production meetings to assure performance and quality Client interactions
8
Responsibilities For Mindbox Client Delivery Manager, Senior Resume
- Interact professionally with Conifer staff with regard to Client projects and needs
- Troubleshoot and resolve Client issues and anticipate possible problem areas ; work with Clients and Conifer staff to resolve problems and prevent their reoccurrence
- Lead Client production and operational activitiesDirector Client meetings
- Participate in InforMed companywide growth initiatives through assisting with Client growth and new Client acquisition including participation in companywide Client Management and sales meetings
- Interact professionally with InforMed staff with regard to Client projects and needs
- Troubleshoot and resolve Client issues and anticipate possible problem areas ; work with Clients and InforMed staff to resolve problems and prevent their reoccurrence
- Travel: 20% - International and Domestic
- Management team (30+FTE), facilitation and support of development process
- General governance on project portfolio(8+ projects)
9
Responsibilities For Senior Client Delivery Manager Resume
- People management (team development, periodic performance appraisal, conflict management)
- Manage communications for internal and external partners and stakeholders
- Anticipate problems and complications for the project, and formulate solutions so as not to impede project progress
- Identify, try to resolve and/or escalate issues early to the appropriate stakeholders
- Manage information and standard project management deliverables for the successful project launch, including: implementation plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies, etc
- Project management (Waterfall, Agile, Scrum). At least 2 years of managing projects with 10+ people
- Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Black Knight products or services
10
Responsibilities For Client Delivery Manager, Remote Resume
- Strategically focused and responsible with the Enterprise Account Director for client satisfaction, maintaining client communication, and the development and delivery of project initiatives
- Works to maintain and grow the client relationship while ensuring ongoing customer service. When possible identifies new business opportunities and coordinates with the Enterprise Account Director for opportunities of new BK products or services
- Manages technical aspects of projects and is responsible for oversight of all additional project teams within Black Knight to ensure a smooth delivery of product solutions
- Leads and develops and evaluates personnel to build and maintain the efficient operation of the dedicated team
- Single point of accountability for the client’s post-sales needs and contact betweem Optus and the Client
- Leads continuous service improvement for Optus managed services
- Provides a management-level escalation for major incidents
- Supports the transition of new services into production
- Ensures Optus provisions all agreed deliverables and obligations to the Client in accordance with the approved contract
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