Client Program Manager Resume Sample
Estell Runte
570 Mueller Harbors,
Houston,
TX
+1 (555) 645 5900
Work Experience
Client Program Manager
10/2017
-
PRESENT
Los Angeles, CA
- Leads, plans, executes, controls, and reports on complex, full life cycle implementation efforts
- Works with Sr. Client Program Manager or Business Leader to set financial goals and objectives for the program(s) including business planning, budgeting and P&L oversight
- Works with Operations to develop appropriate penetration targets and support for product fulfillment
- Collaborates with other Marsh product and client segments to identify ways to improve and expand client offerings
- Develops business plan(s) as needed, including distribution strategy, product enhancements, client acquisition and retention tactics to ensure growth, retention, and cross-sell goals are met
- Performs market and competitive research to ensure relevancy of program
- Collaborates with product development/improvement - identifying areas for further segmentation and creation of 'programs within a program' (i.e. best of class, non-standard facility for "harder to place business" within the segment) and coverage improvements to maintain competitive advantage and or take advantage of market conditions
- Works with project staff through all phases of implementation. Attains commitment of resources required to keep the project on track, following up to ensure commitments are kept and accomplishments realized
- Prepares and presents regular reports and communications to sponsors and carriers per program agreement or as otherwise required
Regional Client Program Manager, Latin
12/2014
-
08/2017
Philadelphia, PA
- Participates in annual stewardship meetings with the sponsors, carriers, board/insurance committees of any third party relationships, and others as appropriate
- Builds and manages relationships with sponsoring organization as well as the end-user participants
- Develops and maintains a thorough understanding of the needs/objectives of the sponsor and its constituents, and leads the deployment of custom solutions to address those needs
- Ensures that the full scope of services are priced appropriately and effectively, presents the solutions to the client/prospect and negotiates compensation
- Works with Legal, Finance, Sales and Operations to draft, execute and monitor Program Agreements and/or Client Service Agreements
- Seeks feedback on Marsh’s execution of projects and renewals through client survey and ongoing client dialogue
- Works with Sales Support to prepare market submissions and completes due diligence in carrier selection
Client Program Manager, Specializing
01/2010
-
09/2014
Houston, TX
- Collaborates with Marketing to design and execute appropriate marketing materials and plans. Providing product and client knowledge in the development of a marketing strategy by line of business
- Ensures regulatory compliance pertaining to marketing of product
- Experience managing client relationships and the ability to build long-term relationships
- Able to listen attentively and foster two-way dialogue
- Proactively identify client’s needs, goals and objectives and partner with operations to deliver results that exceed these expectations. Exceeds 100% of client and internal SLA’s and achieve client feedback survey score of 4.25
- Develop project delivery strategy (in conjunction with the global lead), end to end project delivery plans, milestones and risk/ dependencies covering all areas. Subsequent communication and syndication of said strategy
- Identify and create working groups, as appropriate. Manage large number of stakeholders from different groups, conduct steering committee and working group calls and ensure any issues are documented and resolved
Education
Webster University - Orlando Campus
2005 - 2010
Bachelor's Degree in Marketing
Professional Skills
- Communication skills (written and verbal) and training experience are critical
- Expert level relationship building and client management skills and experience
- Strong interpersonal skills including the ability to work well with others and build a team-oriented environment
- Skilled in handling complex projects and good follow up skills
- Exceptional problem solving and teamwork skills
- Experience with managing multiple priorities
- Experience in customer-facing roles, implementing software applications or providing strategic advisory and/or account management services
How to write Client Program Manager Resume
Client Program Manager role is responsible for training, credit, advanced, reporting, retail, finance, integration, compensation, manufacturing, design.
To write great resume for client program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Program Manager Resume
The section contact information is important in your client program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Program Manager Resume
The section work experience is an essential part of your client program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Program Manager resume experience can include:
- Partner with regional and global WCOB team, and various other internal groups to implement any tactical and strategic solutions for WCOB processes. Engage all stakeholders and downstream teams and ensuring technical and operational gaps are addressed efficiently
- Assist in developing and documenting end-to-end roles and responsibilities, including process flows, stakeholder engagement, and required controls implementation
- Strong client management and relational skills
- Excellent organizational skills and time-management
- Advanced facilitation skills and ability to influence (without authority) to accomplish set goals
- Advanced verbal communication skills with the ability to clearly articulate vision and strategy
Education on a Client Program Manager Resume
Make sure to make education a priority on your client program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Program Manager Resume
When listing skills on your client program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client program manager skills:
- PMP Certification, Black Belt certification, MS Project skills and experience with implementations in the credit card industry
- Communicate effectively with senior management via multiple channels
- Proven ability to manage multiple projects simultaneously while managing issues/risks and maintaining strict attention to detail
- Experience working with GPO(Government Publishing Office)
- Strong understanding of implementing a product versus a custom solution
- Experience directly managing SH&E program or components at a senior level
List of Typical Experience For a Client Program Manager Resume
1
Experience For Regional Client Program Manager, Latin Resume
- Experience working in a Manufacturing / Repair and Logistics Operations ideally for Carrier, OEM or Authorized Service Center
- Engage enterprise LOBs and manage work across product, legal, vendor, marketing and client experience teams
- Results-oriented with proven track record of establishing accountability
- Translate strategic recommendations into actionable training curriculum with proven ability to execute against strategies across CBCO
- Relevant experience consulting with clients on digital, payments, or other program management, technology solution delivery, integration, or development
- Demonstrated ability to identify issues, develop and present solutions
2
Experience For Senior Client Program Manager Resume
- Proficient use of office suite tools for the purpose of conducting analysis, sending correspondence and making presentations
- Create reporting packages for internal and external leadership, including adoption and tracking performance
- Partner with the firmwide digital learning team on eLearning and other digital learning tool creation and maintenance
- Responsible for maintaining, updating and communicating all client specific program documentation to Field Operations
- Assist Sales in presenting challenges in meeting program compliance and in proposing alternate options
3
Experience For Client Program Manager, Specializing Resume
- Provide technical support to our team of highly skilled engineers in the Southern region, while leading projects simultaneously and utilizing technical knowledge and expertise to develop the team’s overall capabilities
- Utilize a variety of training delivery methods within approved programs (e.g., classroom, eLearning, virtual, etc.)
- Identify and facilitate new and ongoing training programs to Field Operations for assigned client account(s)
- Act as a subject matter expert to Asurion’s internal teams on the client’s organization and goals, championing the needs of the client
- Manages a group of senior professionals, monitoring scope, schedule and fiscal performance
- Drive and track delivery of data feeds by working with various Morgan Stanley stakeholders (technology, risk, legal, management, sales) and clients
- Manage life cycle of the approval process with multiple partners (Channel leadership, Product, Legal, Risk, Compliance, Marketing, Finance)
4
Experience For CB Client On-boarding Program Manager Resume
- Negotiate agreements necessary to support partner onboarding
- Work with vendor management, sourcing and legal when applicable
- Executive presence for both client facing and internal presentations
- Resolve conflict through expert collaboration and broad decision-making
- Partner with the firmwide learning administration team to support the creation of courses, classes, groups, curriculums, etc
- Ensures that the commitments of local country program KPI’s are achieved or exceeded
- Documentation of client SOP’s: processes, data flows, file formats, and other relevant tasks that are required for internal Asurion teams to meet their SBI goals
5
Experience For Value Proposition & Client Insights Program Manager Resume
- Expands business base on a sole-source basis due to proven ability to build trust and add value
- Providing program leadership, coordination and facilitating teamwork of multiple project teams executing multi-year programs with 100's of retail implementation projects each year
- Monitor compliance of procedures during construction and technology deployment. Review and approve services, change orders, and invoices. Manage vendors to ensure top quality work is being performed in a timely manner to ensure good stewardship of financial resources
- Leads development and delivery of business reporting including scorecard metrics & results, organizational performance (Executive Management Report/Quarterly Business Report), partner reporting, etc
- Manages relationship with Finance partners and related financial reporting, including Occupancy Expenses and Travel & Expense management
- Executes various strategic business initiatives and functions such as offshoring opportunities, proposal content review, ad hoc requests, etc
6
Experience For Energy & Sustainability Client Program Manager Resume
- Clearly defines program objectives, lead the development of the implementation plan, and oversee the execution of that plan
- Represents CBCO organization with internal business partners; ensure objectives, concerns, etc are receiving attention and are being addressed; participate on CB business manager meetings
- Manages and oversees CBCO Business Management responsibilities, including finance, training, resiliency, control governance and testing, and facilities management
- Owns client experience performance including analysis and reporting of results and recommendations for improvement
- Relevant experience (business management, change management, project management)
7
Experience For Client Success Program Manager Resume
- Manages and integrates multiple work streams and coordinate resources
- Builds relationships that promotes a client/customer centered organization
- Provides back up coverage to business office team
- Functions as seller-doer directly affecting the revenue, profitability, cash flow, and repeat business of the company through the ability to develop client relationships and lead associate teams in successfully delivering a quality product or service to the client. Directly responsible for annual sales of $1 million to $2 million
- Prioritize and triage client requests based on client value and DMO capacity; understand impact to timelines and present findings to sales
- Regularly sells across geographic regions
- Represents the company to client and maintains client relationship, often solving complex problems with innovative solutions. Oriented to winning long term relationships by building trust and value
- Utilizes a combination of project management, technical, business management, and business development skills to develop and execute business with a targeted list of commercial, state and local, or federal clients with goals for revenue, cash management, and direct margin, and achieving client satisfaction/repeat business
8
Experience For Client Account SH&E Program Manager Resume
- Responsible for the oversight all phases of planning and execution one of projects as defined by of variable, complexity, manpower requirements and /or contract value
- Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
- Build relationships with key stakeholders within client organizations and collaborate with sales to generate proper levels of adoption and potentially create new revenue opportunities
- Partner with others in the DMO and sales to define and drive metrics relevant to measuring client success
- Scale the team - recruit, onboard, and develop others—as more team members are needed to help manage client requests
- Manage the work of cross departmental teams in order to deliver transportation / logistics programs. Present deployed transportation / logistics programs to internal and external clients in order to lower costs or broaden services
9
Experience For Cib-client Onboarding, Program Manager Resume
- Evaluate new partnerships that align with consumer business and channel strategy
- Evaluate opportunities to test innovative concepts and/or referrals
- Work with partners & clients to develop tactics & implementation plans
- Manage UCRA process and approval routines
- Proficient with Word, Excel, PowerPoint, WebEx
- Drive training strategy through consultation with business leaders to understand business priorities relative to client on-boarding, partnering closely to design and develop learning strategy
10
Experience For Senior Manager, Client Program Resume
- Lead change by implementing globally consistent, efficient and impactful learning solutions
- Direct cross-functional program teams through ideation to training execution, including executive approval and multiple demand management processes
- Analyze training results and metrics in order to report business impact to business stakeholders, adjusting the training content and curriculum in response to results
- Stay current with the latest market training innovations / product offerings
- Owns updating solution framework documentation, model definitions and process flows
- Ensures customer facing contacts understand solution framework process
- Create client specific audit list and assist in conducting periodic audits to ensure program compliance
List of Typical Skills For a Client Program Manager Resume
1
Skills For Regional Client Program Manager, Latin Resume
- Consulting experience
- Experience developing programmatic solutions to solve client problems
- Experience in project management, business development, account management or related area
- Automobile Insurance and valid license to drive a vehicle is a requirement for the position
- Experience in environmental restoration / remediation practices and regulatory issues
- Demonstrated leadership in program management
2
Skills For Senior Client Program Manager Resume
- Experience in Client Program Management
- Developing strategies for reducing long-term liabilities/costs
- Influencing positive technical outcomes that result in net benefit to client's business
- Responsible for helping grow programs by identifying new program opportunities and ideas to drive profitability, business goals and objectives
- Identifies training needs of clients and colleagues, and then prepares and performs training as needed
- Lead and gap fill across the organization and across multiple colleague’s roles without losing site of your primary responsibilities
- Coordinate project intake, capacity planning, project estimation, requirements review activities
3
Skills For Client Program Manager, Specializing Resume
- Anticipate that significant amount of time would be spent traveling to client offices, project sites, or conferences/events to foster client relationships
- Completes Executive Summary for each project, including recommendations-Provides copy to management
- Participates in requirements gathering sessions to help provide clear and constructive product requirements based on customer requests
- Develop and maintain project plans (both high level and detailed, as needed)
- Identify and communicate status and issues to multiple levels in the organization
- Perform root cause analysis, identification and implementation of
4
Skills For CB Client On-boarding Program Manager Resume
- Policy and advocacy issues
- Management of environmental programs with client specific knowledge
- Manages the relationship with assigned account(s); ensures client satisfaction and helps grow the relationship
- Responsible for the success of all aspects of the client's program; managing the ongoing execution of the client's program strategy - budgets, calendars, overall cohesiveness and fit
- Serves as the subject matter expert for the client's business and program
- Serves as the clients primary day-to-day contact and the liaison between all client contacts and all departments within Deluxe Rewards
- Provides input into, and participates in clients’ quarterly meetings
- Provides reports on program and product performance
- Fields technical issues reported by clients, answers questions, provides initial troubleshooting, and works with BA and development teams to identify solutions for resolution
5
Skills For Value Proposition & Client Insights Program Manager Resume
- Builds and documents knowledge about the clients business and technical setup
- Manages bugs and enhancements in a fast and professional manner
- Contributes to continuous organizational improvement through documented initiatives and lessons learned from projects
- Contribute to operational strategy, policy and procedures and communicates the client’s vision to the implementation team
- Demonstrated knowledge of jurisdictional regulations (ex: US OSHA, US EPA, USACE, DOT, etc.), behavior based safety, and current best SH&E practices in major industries (ex: oil & gas, chemical –pharmaceutical, freight rail, power, etc.)
- Creative thinking capabilities, interest/desire to learn and adopt new marketing strategies and tactics
- Passion for marketing and the media business
- High level of analytical ability is required in order to find solutions to difficult human, technical, or administrative challenges
6
Skills For Energy & Sustainability Client Program Manager Resume
- BS in Geology or related field
- Advanced degrees in Geology or related field
- Possesses keen business acumen and understanding of industry, market trends, and how our business runs, competitive intelligence, tools & best practices in the marketplace
- Advanced written communication skills with the ability to translate complex changes into professional written communications
- Establishes open, candid and trusting relationships with internal & external customers - up and across
- Excellent presentation skills; possess the ability to create and deliver effective formal presentations to internal and external customers; comfortable presenting to upper level client representatives
- A strong network of customers and teaming partners
- Experience in interacting with business stakeholders, technology teams and clients
- Experience in education and/or learning and development
7
Skills For Client Success Program Manager Resume
- Experience with client negotiations and objection handling
- Print production experience in a high-volume, deadline-driven environment
- Account management / customer service experience for large client accounts
- Understanding of the current market and opportunities within California
8
Skills For Client Account SH&E Program Manager Resume
- Manages internal organization communications including partner marketing, organization changes, monthly training forums and leadership meetings
- Possesses working knowledge of project management fundamentals
- Proficient at multi-tasking Ability to mentor junior client program managers
- Manage and scale processes for lighting, controls, and IoT (Internet of Things) technology deployments
- Advanced ability to capture, process, initially troubleshoot, and communicate technical issues
- Proficient in MS Excel, PowerPoint, Project & Excel
9
Skills For Cib-client Onboarding, Program Manager Resume
- Superb verbal, written, and interpersonal skills, including outstanding persuasion and presentation skills, with the skill to communicate up and down an organization
- Passion for data and analytics
- Exposure to JIRA or other tools for issue management
- Assuring the on-time, on-cost, high-quality, full scope of approved existing projects through state-of-the-art governance practices and on-going direct assistance, collaboration and support to agency projects
- Managing the IT capital investment process by collaborating with agencies to establish and manage a process for submissions, evaluation, and allocation of capital funds to support IT aspects of business transformation across the Commonwealth agencies
10
Skills For Senior Manager, Client Program Resume
- Coordinating the oversight, coordination, evaluation, rationalization, and reporting of the overall Commonwealth Executive Branch (and related independents) IT portfolio
- Project management of full life cycle implementation projects with external clients
- Manages all budgets, schedules, scope development, design and construction contracts, documents, procedures, and controls
- Manage project development from conception through completion in accordance with program objectives
- Support the client in adopting IoT Solutions by coordinating Acuity Brand technology resources and Client IT resources to integrate Acuity Technology platform into Client applications and workflows
List of Typical Responsibilities For a Client Program Manager Resume
1
Responsibilities For Regional Client Program Manager, Latin Resume
- Event/Meeting management experience
- At least three years of account or campaign management experience at a major publisher or agency
- Team player. Highly collaborative
- Identifies root cause and drives issue resolution under minimal supervision
- Provides web content for solution framework models
2
Responsibilities For Senior Client Program Manager Resume
- Consults SCMS team on solution sell
- Travels to clients to collaborate on solution framework needs and key process integration as needed
- Defines solution framework models for client
- Implements SCMS program with client
- Main point of contact once client awards Tech Data the business
- Works closely with client to determine needs and contacts to ensure successful implementation
3
Responsibilities For Client Program Manager, Specializing Resume
- Manages Lead Sigma project tools for solution implementation
- Leads solution implementation with key department contacts
- Determines capability gaps and recommends/drives to completion resolution
- Works with both client and internal Tech Data teams to identify continuous improvement and cost savings opportunities post implementation
- Serve as the main point-of-contact with clients on all branded content components of a program from order entry to campaign wrap up
4
Responsibilities For CB Client On-boarding Program Manager Resume
- Responsible for overall program timeline and management of day-to-day branded content campaign workflow throughout each stage – order creation, production, promotion and post-campaign
- Assist Branded Content Vice President and Directors on special projects as needed
- Collaborate with Field Operations to ensure customer contractual obligations and procedures are in compliance
- Leverage FedEx’s Quality Driven Management principles to identify improvements to systems and processes to gain program efficiency and/or improve service to the customer
- Gather and report on compliance, service level, escalations, improvements and program changes to develop solutions as needed
- Serve as a primary contact for customer and internal Team Members on all operational aspects of the client program
- Collaborate with Field leadership to evaluate support for new products and services requested by the customer and assist Sales in presenting the solution to the customer
5
Responsibilities For Value Proposition & Client Insights Program Manager Resume
- Extensive client-facing interaction and hands-on technology delivery, especially in an agile, large-scale enterprise product or technology environment
- Collaborates with Field and Network Operations to build and implement solutions for assigned commercial sales clients
- Serve as the account team’s liaison with Field Ops, back office, etc
- Three to five years' prior account and project management experience required. In depth knowledge of the technology industry and transportation / logistics disciplines
- Self starter, highly motivated able to work independently or lead / participate in a group
6
Responsibilities For Energy & Sustainability Client Program Manager Resume
- Possess the ability to develop and maintain rapport with customers and supplier representatives
- Knowledge of IM systems and carrier transportation systems is desired
- Occasional and intermittent business travel as required
- Technology aptitude and enthusiasm
- RCRA corrective action
- Google+ Seam Lat
- Google Seam Lat
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