Client Relationship Management Resume Sample
Mazie Crona
1762 Rebecca Manors,
Chicago,
IL
+1 (555) 236 9475
Work Experience
Director, Client Relationship Management
02/2018
-
PRESENT
New York, NY
- Responsible for supporting the CRM Lead by creating CRAs - Customer Relationship Analytics
- Work experience as a business analyst
- Identify, pursue, negotiate, sell and deliver ACA advisory engagements, including strategy, process evaluation, process improvement and risk mediation, consulting, and the use of technology to generate efficiencies
- Contribute to a broad platform that serves as the client’s main point of contact for a diverse set of functional areas, including portfolio management, trading, operations, legal, and compliance
- Strong leadership qualities with ability to build high performing teams; provide direction, motivation and shared accountability
- Collaborative, consensus-building style that seeks to incorporate the best ideas across the entire organization and works to gain buy-in for ultimate success. Encourages an environment where open debate/discussion are a normal cause of action, yet capable of decisive action
- A strategic thinker who creates a clear vision for the organization and the related impact on cross business initiatives. A combination of excellent conceptual and analytic abilities, along with creativity and judgment
- Strong financial skills; applies financial analyses to evaluate business opportunities and ensures that budget, profitability and earnings targets are based on valid assumptions and appropriate business models
Client Relationship Management
07/2011
-
08/2017
Phoenix, AZ
- Disciplined approach to risk management; identifies and analyses the risks when making financial decisions
- Experience and understanding of global practices and management
- Possesses strong financial acumen
- Set clear goals and metrics for the team to drive strong business performance; establish and oversee process to measure goals and report team efficacy
- Manage performance, deliver feedback, and provide developmental opportunities
- Implement and document best practices across the team while gaining consistency
- Ensure roles and responsibilities of the team are well defined and executed appropriately
- Align to client’s goals and objectives through the use of Client Playbook methodologies
CIB Client Relationship Management
02/2006
-
02/2011
Los Angeles, CA
- Relevant experience in a similar environment
- Complete all tasks in connection with the organization’s activity but not detailed in the current Job Description, charged by the direct manager, supervisor, or the functional head
- Proven strong relationship and client service skills - ability to handle complex, diverse and multi layered relationships
- Experience of reviewing and negotiating operational operating documents and SLA's
- Contribute to 'Best Practice' for the Relationship Management and oversight function, aiming to achieve consistency across all other segments both in region and beyond, whilst flexing for specific regional/client and regulatory demands
- Provide the leadership and focus to drive growth, profitability, performance and overall results for our client’s business and therefore Visa’s business
- Lead the analysis, insight and ongoing monitoring of market trends, regulations and competitive analysis to enable Visa’s account teams to develop and implement proactive strategies and plans to protect and grow Visa’s business
- Collaborative, consensus-building management style that seeks to incorporate the best ideas across the entire organization and works to gain buy-in for ultimate success. Encourages an environment where open debate/discussion are a normal part of the culture, yet capable of decisive action
- Self starter with demonstrated ability to take independent initiative, and succeed in a fast changing, ambiguous market context
Education
University of New Mexico Valencia Campus
2002 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Excellent written and oral communication skills with an emphasis in analyzing results and translating into relevant presentations for diverse audiences
- Excellent communication, negotiation, presentation, and selling skills for internal and external
- Strong oral, written communication, and problem solving skills
- Project Management skills with ability to quickly understand requirements and prioritize them to meet the Client/ Enterprise need
- Good English and Korean language skills in reading, writing, listening, and speaking
- Prior experience leading or supporting CPG or QSR brands
- Experience providing day-to-day management of multiple sizable accounts and experience in serving as the client contact
How to write Client Relationship Management Resume
Client Relationship Management role is responsible for entertainment, digital, supervision, organization, communications, clients, design, finance, credit, training.
To write great resume for client relationship management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Relationship Management Resume
The section contact information is important in your client relationship management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Relationship Management Resume
The section work experience is an essential part of your client relationship management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client relationship management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client relationship management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Relationship Management resume experience can include:
- Remaining highly organized with strong project management skills and attention to detail
- Commitment to continuous learning and improvement of organizational and management skills
- Marketing campaign experience required
- Media/marketing experience
- Priorities problems/issues for resolution
- Solid grasp and interest in all aspects of the lifestyle/entertainment industry landscape with the ability to multi-task
Education on a Client Relationship Management Resume
Make sure to make education a priority on your client relationship management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client relationship management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Relationship Management Resume
When listing skills on your client relationship management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client relationship management skills:
- Excellent interpersonal skills and ability to excel in a client facing engagement whilst possessing an active and engaged market network of contacts
- Excellent communication skills – written and verbal both inside & outside the organization
- Responsible for communicating, developing and finalizing ideas and tactics effectively to sell in programming
- Proven experience defusing challenging or confrontational situations
- Ensure new way of service implementation is carried out while utilising all local resources effectively for appropriate changes and projects where necessary
- Prior experience working on CPG or QSR brands
List of Typical Experience For a Client Relationship Management Resume
1
Experience For Director, Client Relationship Management Resume
- Day-to-day point of contact for maintaining client relationships, delivering strategic council and troubleshooting client and internal issues
- Day-to-day internal and client-facing associate overseeing entertainment partnership logistics and programming
- Update and maintenance of the bank’s internal client database for the client of the portfolio, including initiating creation of new entities with KYC
- Offer broad support across client relationships, delivering strategic solutions and troubleshooting client and internal issues with guidance from account VP
- Responsible for holding internal team and agency partners accountable for all client deliverables associated with programming
- Day-to-day client facing associate overseeing communications/event/talent/influencer/partnership management logistics and programs
- Responsible for overall business development and growth relating to respective client landscape
- Assist in managing the budgets and expenses of an account team within an agency environment
2
Experience For Head of Client Relationship Management Resume
- Work with agency partners and vendors in delivering a unified program communication for all respective creative management needs
- Manage project based measurement assessments for internal or client reporting
- Manage and coordinate the assignment of new client implementation and track team member capacity
- Primary contact for all service escalations related to the team and ensure timely resolution and follow-up
- Responsible to hire and train all new team members
- Lead team lessons learned & improvement projects
3
Experience For Manager, Client Relationship Management Resume
- Manage employee attendance and timecards
- Team processes development & documentation
- Coordinate occasional client visits to Cambridge Associates’ Boston office
- Understands, translates, communicates and applies Deutsche Bank’s client strategies and objectives within the team, ensuring that direct reports are aligned to overall Global and Regional strategy and objectives
- Calculation of profitability and equity consumption for all types of financing transactions and for vanilla senior unsecured financing in particular
- Supervision of the implementation of new loan transactions done by Middle-Office & Quarterly review of RWA of loans
4
Experience For Sales of Fi-client Relationship Management Resume
- Reporting and control of revenues (NBI –Net Banking Income) and profitability made by the bank with the clients of the portfolio, including periodical review and correction of data from internal reporting systems, and ad hoc profitability analysis
- To liaise with client or Agent to ensure submission of audited financial statements, management accounts, compliance certificate and all other information/documents required
- Offer strategic, analytical, and project management consult: demonstrated ability to take responsibility for several initiatives and to manage them in a timely manner with limited supervision
- Oversee and recommend strategic opportunities within entertainment, sports and lifestyle management Lead internal teams effectively in brainstorms based on client briefing
- Manage client's overall expectations and continuously provide holistic context to the progress made
- Facilitation of teams (peer, more senior and more junior) with ability to work with an integrated team, across various offices and various internal departments
- Develop and build presentations (ideation, strategic program decisions/ recommendations) as needed to support account team
- Demonstrate behaviors consistent with our firm’s values (Quality, Integrity, Respect, Entrepreneurial Spirit, and Mutual Benefits) and Code of Ethics and Business Conduct
5
Experience For Regional Head Operations Client Relationship Management Resume
- Familiar with best-practice integrated Marketing Communications, Talent, and Digital Influencer negotiations and management and the ability to appropriately recommend them to executive-level clients and actively participate in the execution of all related projects in-house
- Management of campaign tracking – project timelines, overview presentations, final recap decks
- Management of event ticket allocations & invitations
- Passion for sneakers, live music & pop cultural trends
- Create and nurture relationships between the various internal teams (including implementation, sales, and operations, commercial and legal teams) to ensure successful outcomes on contract renewals, growth, new business opportunities and product development
- Maintain advanced product management, insolvency and consumer debt knowledge to support other business areas across TDX Group/Equifax Ltd and its clients
- Lead the Client Relationship Management team to exceed for our clients
- Demonstrates commitment to service delivery with clients by acting as a single point of contact with regard to overall service levels, escalated issues and business project prioritization
6
Experience For CIB Client Relationship Management Resume
- Ensures adherence to the core values as they engage with the client
- Monitors MSC operations policies, procedures and practices and its related activities from the perspective of the client in order to represent the voice of the client in the MSC
- Develops and maintains a process for receiving, documenting, investigating and taking action on escalated client issues. Analyzes issues to observe trends, partners with the Service Delivery Directors to identify root causes of issues, makes recommendations on training and/or corrections, and ensures timely and effective close-out of issues
- Working with the client and MSC service areas, builds a common understanding of business projects including their scope, outcomes, value and resource requirements. With all collected information, recommends prioritization to MSC leadership balancing both the client’s and MSC’s perspectives
- Has demonstrated skills in both project management and relationship management
- Communicate Visa business to clients effectively with precision
7
Experience For Client Relationship Management Support Resume
- Manage credit and foreign exchange risk effectively across the entire portfolio
- Help to improve the overall agency culture by exhibiting a winning mentality, positive attitude and strong work ethic
- Proven track record supervising multiple teams
- Monitors and provides input into a client specific service scorecard with specific measures of MSC effectiveness
- Success implementing programs and motivating associates outside sphere of influence
- Manage client through coordinating and fully utilizing Visa Playbook (Salesforce.com)
- Partners with Symphony Steering committees to express client needs and concerns
8
Experience For Client Relationship Management IT Lead Resume
- Responsible for managing client with discipline of Visa Korea client coverage model and develop and execute client account plan
- Development and execution of Visa business strategies, deals, opportunities, and business activities collaborating with cross functional team
- Co-ordinate and present regular business and industry updates during client engagement
- Development, motivation, coaching and management of the Client Relationship Management Team
- Leadership of the team both by example and by driving strategic direction and focus
- Conducts Client Relationship calls with deployed ministries
- Conducts quarterly service reviews with client to include balance scorecard metrics, continuous improvement projects, and new service request projects
9
Experience For VP, Head of Client Relationship Management Resume
- Between 3 - 5 years in a senior leadership position
- Achieve country and client plan objectives with specific client gross revenue, net revenue, market share, and payment volume targets
- Present and commercialize new Visa services, products, and digital solutions to clients
- Oversee and direct day-to-day activity and execution metrics necessary for achievement of KPIs and revenue targets
- Develop strategies and tactics to ensure revenue growth and retention of customers leveraging both Western Union Business Solutions products and other departments
- Ensure that the CRM team (working cohesively work with other departments) delivers exceptional customer service to Western Union Business Solutions customers
10
Experience For UK Client Relationship Management Specialist Resume
- Ensure CRMs are proficient in various FX products and are able to quote correctly
- Project involvement and collaboration with internal departments to plan and facilitate the execution of the business goals and revenue targets
- Ensure that the commitment to compliance and license regulatory requirements are upheld at all times and that failures and conduct that are prejudicial to compliance culture are dealt with appropriately
- Strong project management skills; demonstrated ability to take responsibility for several projects and to manage them in a timely manner with limited supervision
- Personality and qualities that align with UEG Dallas culture
List of Typical Skills For a Client Relationship Management Resume
1
Skills For Director, Client Relationship Management Resume
- Superior written and verbal communications skills along with the proven ability to consistently make sound judgments
- Very strong organisational and administrative skills
- Leadership skills in areas of Integrity, Clients, People, Innovation, Excellence, Collaboration
- Stay current and up to date with the latest innovation, digital trends, research, skills and education
- Able to acquire the expertise, knowledge and information to effectively solve customer’s issues
- Strong experience to facilitate teamwork with ability to work with an integrated team, across various offices and various internal departments
2
Skills For Head of Client Relationship Management Resume
- Effectively multitask, delegate and manage assignments
- Fluent in English and German, French language skills could be helpful, but are not necessary
- Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
- Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
- Experience in serving as the day-to-day point of contact supporting multiple sizable accounts
- Advocacy for Business HR, bringing country perspective as to services delivered and soliciting feedback as to the client experience
- Relevant experience in the marketing agency, entertainment or sports industry
- Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/ services that exceed expectations
- Develop a trusted relationship with all client contacts through effective and efficient communication
3
Skills For Manager, Client Relationship Management Resume
- Experience in project development or as a business analyst is an asset
- Demonstrated ability to lead and grow client business
- Relevant experience in the entertainment industry, with a focus on entertainment/talent/lifestyle/influencer management and partnerships
- Experience of one or more of the following sectors: Financial Services, Utilities, Telecoms, Central and Local Government, Debt Collection Agencies
- A proven ability to influence others and gather support for your ideas both internally and externally
- Business to business (B2B) relationship management/business development experience
4
Skills For Sales of Fi-client Relationship Management Resume
- People management experience set within 4-5 years of exposure to project management within client focused projects
- Experience of personal debt and/or personal insolvency
- A strong knowledge of Platforms as a Service, Collections process automation or business analytical technologies
- Managing account finance related tasks – invoice processing, raising SOWs, financials tracking, budgets
- Working as the primary, daily contact to specific country on delivery of services
- Ensuring delivery of high-quality services and processes to the business
- Understanding of the firm’s research reports, capital markets exhibits, and other firm publications
- Reviewing, with the support of internal lawyers, of the legal documentation (Facility Agreement, NDA, etc...) in accordance with internal guidelines
5
Skills For Regional Head Operations Client Relationship Management Resume
- Assisting social media team on content deliverables, as required
- Working with legal and finance teams to execute contracts as required
- Provide professional coaching to CRMs via regular 1x1 and team meetings to provide exceptional relationship building, problem solving and service delivery
- Quickly recover from setbacks or failure by viewing as a lesson learned and trying again
- Engage in strategic and tactical discussions with senior leadership for the purposes of budgeting and progressing strategic business and IT outcomes
6
Skills For CIB Client Relationship Management Resume
- Assistance in executing branded music festival programs spanning activations, trade & integration, media
- Assistance in managing deliverables, assets creation and content for ongoing media partnerships
- Play a key part in driving the growth of TIX/TDX/Equifax through the delivery of existing and new business
- Show openness to new ideas, modifying viewpoints and direction in light of new information
- Maximize business development opportunities through leveraging EY networks across multiple service offerings and geographies
- Familiarity with best-practice integrated Marketing Communications, Talent, Event, Film, Sports, and Digital partnership
- Manage team staffing model
- Closely work with the RMs and Business Lines on drafting Term-Sheet when required
7
Skills For Client Relationship Management Support Resume
- Assistance executing brand campaign initiatives
- Assistance executing media partnerships related to music, fashion & culture
- Assistance in driving social media strategy and day to day execution
- Assistance in working with talent/influencer teams to activate across campaigns and activity
- Work with existing clients to maintain and grow their commercial relationships with TIX/TDX Group/Equifax Ltd
- Deal with and perform in situations/ environments of complex business environment when making decisions or operating in high pressure, time bound situations
- Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required
- Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
8
Skills For Client Relationship Management IT Lead Resume
- Encourage others to openly share and build on each other's new ideas, products or solutions
- Actively promotes an environment of inclusion and diversity
- Perform deal structuring, client negotiation with strategic selling approach, and create client proposal utilizing MS excel sheet, power point, and MS word
- Good analytical skills and financial acumen to understand the profitability of card payment economics
- Experience in business dealing with domestic payment processing, government policy making on payment industry, VAN (Value Added Network), payment gateway, Social Pay (NaverPay etc), Merchant Pay (SSG Pay), and other experiences from payment ecosystem
- Main advocate for country or country cluster specific delivery of model
- Postions available in LATAM, ICG Markets, Retail Bank & Mortgage, Cards & Global Functions
- Manage proactively customer stakeholder expectations, and work with accountable I&PM service owners to progress opportunities and address service levels when required
- Understand and translate business IT requirements, and communicate to management at all levels how I&PM services can support organization operational performance
9
Skills For VP, Head of Client Relationship Management Resume
- Champion bold ideas and new ways of doing things
- Research, document and understand Client financials
- Serve as focal point for all internal decisions related to Clients
- Prepare and maintain Relationship Plans
- Conduct Key Client Reviews
- In line with Relationship Plans, maintain a Client call programme and action Client surveys
- Prepare and distribute Client Call Reports after all meetings
- Prepare internal MIS as required
10
Skills For UK Client Relationship Management Specialist Resume
- Educate and support clients on industry issues
- Contribute to Client meetings as required
- More than 10 years of proven Business Development and Relationship Management experience, including setting strategic direction in a relevant industry, with at least 5 years in people management capability
- Consistently search for innovative, more efficient ways to work and make incremental improvements to evicting processes or ways of doing business with internal or external clients
- Innovate quickly to create results when new, relevant information surfaces
- Knowledge of the upstream business function within oil and gas is an asset
- Dynamic communication skills to present programs and capabilities to the highest level of clients and the experience to provide strategic counsel in the entertainment space
- Appropriately and strategically recommend opportunities to executive-level clients as well as actively participate in the development and execution of all related projects
- Experience in managing or overseeing negotiations and agreements based on client’s brief, objectives and success metrics
List of Typical Responsibilities For a Client Relationship Management Resume
1
Responsibilities For Director, Client Relationship Management Resume
- To be able to think strategically and commercially when developing existing and new business opportunities
- Work nights and occasional weekends, as required
- Passion for entertainment and pop culture with familiarity of the digital influencer space
- Applying their detailed knowledge of their client groups to both drive country adoption of the service delivery model, embedding new ways of working, co-ordinating the work of multiple HR resources to the benefit of specific projects/ mass changes; and locally drive the regional pull through of the global HR Ops portfolio
- Applying knowledge of internal/external business challenges to provide input into recommendations for improvements to products, processes or services, continue to ensure the adoption of fundamental business drivers within the company
- Challenge and negotiate
- Leadership role in maintaining client relationships, delivering strategy council and troubleshooting client and internal issues with guidance from account VP Strong strategic, analytical, and project management skills: demonstrated ability to take responsibility for several projects and to manage them in a timely manner with limited supervision with a strong ability to independently problem solve
- Single point of contact/ escalation for Business HR, with country orientation; driving implementation of HR portfolio at country level; gathering and providing SME input as to country-specific requirements to the benefit of regional and global solutions; identifying opportunities for continuous improvement activities; gathering and providing SME input to knowledge management assets
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