Client Service Resume Sample
Ashleigh Abernathy
9617 Laurianne Common,
Houston,
TX
+1 (555) 944 3372
Work Experience
Client Service Team Leader
01/2016
-
PRESENT
Phoenix, AZ
- Services all Client Investment Managers and partners daily with the flexibility and commitment necessary to meet their expectations/requirements
- Anticipates and identifies Client’s needs for service requests
- Direct, lead and manage a team of Client Service Managers in implementing the client service proposition
- Creation of an organizational framework to ensure global best practice is established by teams across all geographies
- Sets and communicates direction and vision for the program
- Two years of financial work experience, preferably in an investment firm and including performance measurement
- Highly organized, able to multi-task
- Administer general ledger coding, check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
Client Service
06/2011
-
11/2015
New York, NY
- Analysis of CSS work drivers
- Deliver product quality improvement
- Efficient use of tools and processes
- Introducing consistent measures across CSS
- Bringing greater automation across CSS
- Help clients understand how to improve their business and personal productivity through product adoption
- Client Support Services has a clear workforce strategy and efficiency plan ensuring the cost is appropriate for the service provided
Client Service Administrative Assistant
10/2004
-
04/2011
San Francisco, CA
- Large commercial account experience
- Acts as the primary contact for investment management firms on domestic and/or international trade communication and settlement issues relating to client accounts held at the Bank
- Coordinates daily with investment managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions
- Working in conjunction with lead RM’s and regional management to provide solutions to the ADR issuer clients
- Take, report and monitor claims where applicable
- Contact clients for collection of premiums as necessary
- Able to serve as a key subject matter expert and
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products8. Ability to travel, occasionally overnight
Education
DeVry University
1999 - 2004
Bachelor's Degree in Electrical Engineering
Professional Skills
- Outstanding written and oral communication skills; clear and concise writing and editorial skills; excellent listening skills
- Outstanding English written and oral communication skills; clear and concise writing and editorial skills; excellent listening skills
- Strong people skills, leadership skills and a knack for problem solving
- Strong interpersonal skills to work effectively with others in a cross-functional team environment to support specific business priorities
- Prefers management and leadership skills with the ability to operate at an executive and tactical level using both sophisticated written and verbal skills
- Middle Level to Excellent Microsoft Office Tools Skills with an emphasis on EXCEL skills
- Strong organizational skills with the ability to multi-task and prioritize effectively
How to write Client Service Resume
Client Service role is responsible for interpersonal, analytical, business, computer, english, leadership, presentation, clients, organization, microsoft.
To write great resume for client service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Service Resume
The section contact information is important in your client service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Service Resume
The section work experience is an essential part of your client service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Service resume experience can include:
- Good interpersonal skills – solid client relationship management skills
- First class communication skills alongside excellent organisation and planning skills
- Excellent verbal, written, and interpersonal communication skills and analytical skills
- Good written and verbal communication skills, and the ability to communicate effectively across all levels
- Strong analytical skills with experience in developing and analyzing KRIs
- Strong IT Skills to include good working knowledge of Visio, Word, Excel, PowerPoint etc
Education on a Client Service Resume
Make sure to make education a priority on your client service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Service Resume
When listing skills on your client service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client service skills:
- Excellent communication skills, both written and verbal, including phone and one on one marketing skills
- High attention to detail with excellent interpersonal, communication skills and problem solving skills
- Technology proficient - strong core computer skills, coupled with the ability to quickly learn and effectively utilize new technology
- Developing quantitative, written, verbal and interpersonal skills, including the ability to interact effectively with other team members
- Outstanding English written and oral communication skills; clear and concise writing and editorial skills
- Experience supporting projects particularly skilled in report building and data base management and related management reporting building skills
List of Typical Experience For a Client Service Resume
1
Experience For Client Service Professional Resume
- Effective verbal and written skills, and good presentation development
- Strong time management skills with the ability to prioritize multiple responsibilities/projects
- Continuing to enhance our already excellent client experience system to provide clients with consistent and exceptional experience and service
- Experience establishing relationships and partnering effectively with various groups including sales, service, operations, compliance, and marketing
- Strong analytical, troubleshooting, and mathematical skills
- Solid client care skills and end to end accountability displaying leadership qualities
- Applies intermediate problem solving skills, experience and judgement to analyze information
2
Experience For Client Service Team Leader Resume
- Strong analytical skills with proficiency in dealing with statistical and financial information
- Strong analytical skills when handling statistical and financial information
- Excellent verbal and written communication skills with an ability to present complex and sensitive issues to management in a confident and persuasive manner
- Excellent written and oral communication skills as well as quantitative and analytical proficiency
- Proven telecommunication and sales skills
3
Experience For Client Service Team Lead Resume
- Strong written and verbal communication skills; ability to articulate via the phone and in person in a professional manner
- Effectively organize and prioritize data, tasks, projects, and relationships
- Excellent attention to details and organisation skills
- Excellent interpersonal and communication skills, specifically in creating engaging action orientated decks and presentations
- Prior consulting experience from Big 4/Big 5 firms, specifically in the area of Financial Services and Banking
- Excellent in handling multi tasks, good ability to work under high pressure
4
Experience For Director, Client Service Resume
- Analytical and problem solving skills ?Highly flexible and adaptable to change
- Experience in financial services industry, and a strong understanding of fixed income products and asset management
- Work independently, manage small and complicated tasks and long term projects whilst managing time effectively
- Prior consulting experience from Big 4/Big 5 firms, specifically in the area of Telecommunications
- Prior consulting experience from Big 4/Big 5 firms across multiple industry sectors
- Prior consulting experience from Big 4/Big 5 firms, specifically in the area of utilities
- Exceptional problem solving skills with the ability to understand complex customer structures
- Confident Presentation skills – ability to present to business clients
- Mastery of Microsoft desktop application skills, particularly Excel and PowerPoint
5
Experience For Client Service Technician Resume
- Positive, diplomatic, excellent judgment and good instincts
- The ability to effectively multi task
- Works effectively both as a team member as well as an independent, self-motivated individual
- Expert people management skills
- Persuasive communication skills; capable of clearly and strategically positioning our business model and value proposition
- Demonstrated experience in business analysis, process improvement and project management
6
Experience For Analyst, Client Service Resume
- Proven ability to collaborate and build and lead effective, diverse teams
- Client focussed, with a proven record of commitment to excellent customer service
- Strong time management discipline and ability to priortise workload against tight deadlines
- Effectively modifies behavior to achieve motivation and results
- Proactively prepares to ensure an effective onboarding experience for new Partners
- Prior consulting experience
- The ability to demonstrate significant experience of working for or closely with an IT or Change department
- Experience of demonstrating a strong commercial focus
7
Experience For Team Leader, Client Service Resume
- Delivering an enhanced client experience, improved efficiency and controls
- Maintaining Client Relationship Model to cultivate clients’ total experience
- Prioritising and Addressing
- Relevant working experience, client facing, marketing analyst, trade marketing in FMCG, auditing, research industry
- Establish organization within department by coordinating and prioritizing activities, scheduling and training employees
8
Experience For Consultant, Client Service Resume
- Experience with operating, maintaining, or administering 67 CW networks
- Services and enhances the existing client experience by using independent judgment in meeting the various needs of the client
- Experience reviewing release candidates and providing feedback based on client use cases and implementations
- TA, fund accounting ,custody or securities processing or other industry experience
- Experience with maintaining and administering Air Force networks
9
Experience For Director of Client Service Resume
- Experience in using a trouble–ticketing system
- Manages and prioritises our Client Service team’s activities which includes delivering specific KPI’s for training and service calls
- Work in a matrixed environment; skilled at influencing others without a direct reporting relationship
- Experience in monitoring and improving payroll business processes
- Strong knowledge of accounting principles, Custody, Settlements, Corporate actions, Pricing, Operations and administration
- Work in a fast-paced environment with changing priorities is essential
- Experience acting as an escalation point for internal team members as a subject matter expert on products/services
- Experience in fund accounting or data management, preferably in a client support role
10
Experience For Representative, Client Service Resume
- Five or more years’ experience in the banking (or related) industry and customer service
- Demonstrate expertise in crisis management situations, using Fiserv knowledge to reach a positive conclusion to these concerns
- Fund Accounting, Custody or Fund Administration experience
- Experience in working without close supervision
- Proven track record of delivering success
- The ability to demonstrate independent lateral thinking
- Develops and coaches staff to promote a superior overall client experience and provides staff with regular coaching, feedback and career guidance
- Management of staff resources to maximise operational efficiency, effectiveness and service quality, embedding best practice for service management
List of Typical Skills For a Client Service Resume
1
Skills For Client Service Professional Resume
- Demonstrated experience in collecting, analyzing, and trending data and communicating effectively key points
- Experience with IT account management / client engagement, translating into excellent listening, presentation, and interpersonal skills
- Strong analytical approach to problem solving, process improvement, attention to detail, excellent follow-up and communication skills
- Excellent time management/organizational skills and ability to handle competing priorities
- Experience with RFPs, RFI’s or questionnaires, or experience in proposal or grant writing, or similar skill set is strongly encouraged
2
Skills For Client Service Team Leader Resume
- Strong organizational skills; Asks good questions and looks beyond the obvious
- Demonstrated strong customer service/support skills
- Excellent interpersonal skills with client service mind set and able to maintain good client and internal relationships
- Consulting experience, great communication skills, and a team-oriented attitude
- Engaging and highly effective interpersonal and communication skills that sustain professional relationships
- Superior problem-solving and analytical skills; Possesses the ability to solve difficult problems through proposing and implementing effective solutions
3
Skills For Client Service Team Lead Resume
- Your demonstrated skills in the area of decision making, influencing and motivating
- Proven experience managing multiple products and services – experience of working with global asset managers would be desirable
- Excellent negotiation, conflict management , problem solving & decision making skills
- Your excellent communication, organizational, goal-setting, facilitation and coaching skills
- Strong strategic thinking, influencing and communication skills
- Excellent communication, networking, and team building skills
- Strong problem solving skills with the ability to understand complex client structures
4
Skills For Director, Client Service Resume
- Strong listening skills are required in order to determine the needs of clients and communicate CIBC’s ability to meet them
- Excellent presentation skills including the ability to develop audience appropriate and relevant material
- Proactive and strong problem solving skills
- Strong PC and software skills including MS Office: Outlook Word, Excel, PowerPoint
- Strong internal consulting skills and ability to champion change and drive organization improvement required
- Excellent relationship building skills are required to build relationships with Financial Advisors, external and internal partners
- Excellent analytical skills with a particular strength in making sound business decisions
- Strong organizational and time management skills including the ability to work under pressure in a fast, paced environment
5
Skills For Client Service Technician Resume
- Strong, organizational, project management and planning skills
- Strong interpersonal, time management, organization, and listening skills
- Accomplished business developer with excellent client networking and presentation skills
- Finance/Telco/Service research-related industry experience desired (having solid agency experience)
- Excellent oral and client-friendly written communication skills
- Excellent communication and presentation skills both in English and Hungarian
- Exceptional organizational skills with a proven ability to multi-task and manage multiple projects
6
Skills For Analyst, Client Service Resume
- Salary dependent on skills and experience
- Excellent communication & people skills for client interaction
- Good interpersonal skills to develop and maintain key relationships with Business heads and managers, Head Office and other Finance and support groups
- Able to work in a pressurised environment and manage priorities effectively
- Strong interpersonal and communication skills and ability to work across multiple business and operational groups
- Creating a high performance environment and effective team working between your team and wider teams and providing an industry-leading people experience
- Developing research skills across both qualitative and quantitative research methods
- Previous banking experience with a good understanding of customer service, cash management & FX products being beneficial
7
Skills For Team Leader, Client Service Resume
- Comprehensive influencing and negotiating skills sufficient to resolve difficult situations, and gain commitment and support for desired outcome
- Possess creative problem solving skills including the ability to identify, recommend and implement solutions
- Effectively use key marketing tools (Marketing on Demand, Go Social, Advisor website) that help lead to results in practice
- We are looking for someone with2+ years of experience in programming and 1+ years of experience in client/customer service
- Prior consulting experience from Big 4/Big 5 consulting firms
- Experience with municipal water, wastewater, solid waste, and drainage projects in the metro Atlanta market in an Engineering/Consulting firm
- Proven experience in winning and managing water and wastewater projects
- Strong experience meeting and working with TDOT, county and/or municipal transportation agencies
- Good business acumen, proven track record of successful business development activities, outgoing personality
8
Skills For Consultant, Client Service Resume
- Excellent time management – able to handle competing priorities within tight deadlines
- Proven ability to demonstrate a high level of client service by exceeding the expectations of both internal and external clients
- Be able to work in a team and under pressure effectively; always taking a proactive approach
- Consulting experience in executive roles and 6+ years of experience with payer/provider organizations
- Consulting experience in executive roles and 6+ years of experience with financial services organizations
- Relevant experience to include leadership experience (i.e such as coaching)
9
Skills For Director of Client Service Resume
- Prior experience within Project Management specific to handling multiple projects at one time
- Proven experience of leading meetings internally and externally
- Business Development experience with at least 10 years in the industrial market with demonstrated client relationship building
- Preferably 2 to 3 years experience in FMCG industry (marketing / sales) or automotive or market research or retail industry experience is desired
- Analytical and problem solving skills are
- Project Management skills to ensure planning and execution of assigned tasks to meet deadline sensitive requests
- Experience managing a Service function or equivalent with financial services experience at a supervisory or managerial level
10
Skills For Representative, Client Service Resume
- Relevant experience (market research, consumer goods, client consulting)
- Demonstrated experience and comfort communicating with external clients
- Experience working on municipal water, wastewater, solid waste, and drainage projects in the Charlotte metro and/or Western North Carolina market
- 2-3 yrs. relevant client-facing experience; strong background and interest in the fields of operations and compliance
- .Prior experience within Project Management specific to handling multiple projects at one time
List of Typical Responsibilities For a Client Service Resume
1
Responsibilities For Client Service Professional Resume
- Strong analytical skills with a methodical approach with good numeric and problem solving skills
- Good interpersonal skills, analysis skill, moderator skill
- Top notch interpersonal skills with service mindset towards external and internal clients. Excellent judgment and decision making skills
- Demonstrate strong problem resolution skills by working through issues using resources provided
- Excellent analytical, process-oriented, problem-solving/issue-resolution skills required
2
Responsibilities For Client Service Team Leader Resume
- Strong project management, process analysis and problem solving skills
- Operate effectively across regions
- Strong verbal and written communication skills – necessary to be fluent in Chinese and English
- Strong communication skills with the ability to explain complex ideas in a simple way
- Exceptional organization, research and time management skills; strong attention to detail required
3
Responsibilities For Client Service Team Lead Resume
- Client service skills and experience in the Financial Services industry
- Proactively communicate financial activity and relevant client matters as appropriate. Excellent verbal and written communication skills
- Strong verbal, written communication skills, and ability to multi-task
- Teamwork spirit, good interpersonal & communication skills
- Working effectively with project managers, key technical specialists, and the Marketing team as a key leader to deliver quality projects to our clients
4
Responsibilities For Director, Client Service Resume
- Strong experience servicing/supporting clients
- Extensive commercial experience (in forecasting, budgeting and resource management), proven in market research industry
- Participate in strategic development and implementation of Client Service operating model, and help validate proposed ideas/plans prior to implementation
- Effectively managing projects and project delivery requirements to our clients
- Experience or good knowledge of category overview, retail operations, modern trade channel and trade marketing for retails
- Effectively communicate operational workflow changes to team while keeping client requirements in mind
5
Responsibilities For Client Service Technician Resume
- Experience managing a service function or equivalent financial services experience at a supervisory or managerial level
- Problem solving and analytical skills to respond to client inquiries and resolve issues
- Prior experience in Financial Services client servicing
- 3-5 yrs. relevant experience in a client facing role, and/or strong background and interest in the fields of operations and compliance
- Provide exceptional client service skills by completing client requests in a timely manner with high accuracy rates
- Demonstrated experience in working a Business to Business model
- Demonstrated experience of putting together high level roadmaps and strategy
6
Responsibilities For Analyst, Client Service Resume
- Proven management experience including the ability to coach and develop team members
- Written and verbal communication skills necessary to cross multiple disciplines
- Provides excellent service to our program participants to ensure that they have a great experience
- Able to interact effectively with both clients and EY teams
- Experienced music industry professional, ideally 7+ years’ experience at a PRO or publisher
7
Responsibilities For Team Leader, Client Service Resume
- Solid experience of deal execution, contract structure and negotiation
- Demonstrated ability to work collaboratively and develop strong partnerships with key stakeholders
- Directly related experience in a client service or implementation environment with at least 3 years of direct leadership or managerial experience
- Progressive transportation engineering experience with a demonstrated ability to lead and successfully serve clients
- Developing new business and maintaining high-value relationships with water, wastewater, and solid waste clients in the metro Atlanta market
- Having a controls mind set and experience in business resiliency planning
- Planning and skill development
8
Responsibilities For Consultant, Client Service Resume
- Building a culture that encourages managers to coach and develop their associates and engages them to deliver the best customer experience possible
- Partnering with peers across multiple sites to assist in the execution of the business’s priorities
- Managing client escalations to ensure customer experience is premium
- Relevant working experience, client facing, marketing analyst, trade marketing in FMCG, auditing, research industry
- Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations
9
Responsibilities For Director of Client Service Resume
- Demonstrated ability in managing, motivating and coaching people. Capacity to delegate while staying on top of the execution
- Recent leadership experience including: managing, motivating, and developing a team, to meet and exceed assigned goals,within a goal-based environment
- Ensure that our ETF operational functions relating to ETF Order Taking and AP Servicing have strong controls in place
- Over 5 years experience in the banking industries, i.e. funds transfer products related to US Dollar clearing, Multi Currency and Local Yen clearing
- Comprehensive knowledge and multi-discipline experience planning, designing and managing large scale water wastewater projects
- Experience in reviewing investment accounting records, including valuations and transaction statements
10
Responsibilities For Representative, Client Service Resume
- Experience with municipal water projects in the Cincinnati market working with an Engineering Consulting firm
- Experience in building and managing teams with track record in staff training and development
- Transportation Engineering experience in a seller/doer role at an Engineering Consulting firm in the Tennessee market
- Experience with municipal water projects in the Detroit market working with an Engineering Consulting firm
- Experience with maintaining and administering systems and networks supporting the DoD
- Connection between regional business unit priorities and local countries – driving thought leadership as well as day to day learning
- Client service experience, including managing a team
- Experience with technical mapping and engineering software – Accuver XCAP, MapInfo, etc
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